Deleted Transactions - Can't Re-Add

BookamatBookamat Member Posts: 5

I just deleted 8 transactions accidentally. Now when I try to add them back in either by importing a file or as a journey entry, Wave won't let me.

Comments

  • AlexiaAlexia Administrator Posts: 2,581 admin

    Hi, @Bookamat.

    Can you give us more information on what happens when you try? Do you get an error message? Can you share a screenshot of the journal transaction you're trying to add?

  • BookamatBookamat Member Posts: 5

    The upload process just hangs. I'm using the Wave import template.

  • BookamatBookamat Member Posts: 5

    This is the file I'm trying to import.

  • BookamatBookamat Member Posts: 5

    Hi @Alexia I'm still unable to import the statement/transactions. Can you help?

  • AlexiaAlexia Administrator Posts: 2,581 admin

    Hi, @Bookamat.

    You have to change the file format to CSV before you upload it to Wave, as noted in the image inside the Excel file itself. In the screenshot you shared, you are trying to upload that file as an XLSX file, and those aren't accepted by our bank statement upload system.

    Just open your spreadsheet and Excel, use the "Save as" function and change the format to a CSV file. You'll be able to upload it then.

  • BookamatBookamat Member Posts: 5

    Whoops! :s Sorry about that, I really should have checked the file type first. Thanks again!

  • AlexiaAlexia Administrator Posts: 2,581 admin

    It happens to the best of us, @Bookamat! I'm just happy we were able to resolve this one quickly! Let me know if anything else comes up!

Sign In or Register to comment.