Bank Accounts and Credit Cards - Not Loading on Dashboard

patpending74patpending74 Member Posts: 5
edited August 29, 2018 in Bank Connections

The Bank Accounts and Credit Cards section of my Dashboard doesn't load in any browser. Transactions section seems fine. I've cleared cookies and emptied caches. Any thoughts?

Thanks

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Comments

  • AlexiaAlexia Administrator Posts: 3,116 admin

    Hi, @patpending74.

    Can you try doing a hard refresh (CTRL+Shift+R), and updating your bank connection manually? You might also want to try connection while in Incognito mode. Let me know if either of these suggestions help!

  • patpending74patpending74 Member Posts: 5

    I went into banking and toggled the accounts on and off which seems to have done the trick.

  • AlexiaAlexia Administrator Posts: 3,116 admin

    Hi, @patpending74.

    Happy to hear that! Thanks for letting me know!

  • patpending74patpending74 Member Posts: 5

    Update - that was only a temporary fix. Refreshing the page put me back in the same situation. I tried your suggestions too.

  • AlexiaAlexia Administrator Posts: 3,116 admin

    Hi @patpending74

    Can you send me a private message with a screenshot of your dashboard with those numbers missing, as well as one from your Bank Connections page showing accounts that should appear there? I'll see what can be done.

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