Cannot make credit card payment

spizspiz Member Posts: 1

a client is endeavouring to make a credit card payment and keeps getting the error message for the past hour An unexpected error occured. Try again in a few minutes.

The card is fine,


  • AlexiaAlexia Administrator Posts: 3,314 admin

    Hi, @spiz.

    Can you send me the number of the invoice and the name of your client as a private message? I can look into what happened.

    Often, the credit card's issuer can be the culprit. Has your client tried calling their credit card company?

  • WillFWillF Member Posts: 1

    I have two clients having the same problem , was this resolved ?

  • AlexiaAlexia Administrator Posts: 3,314 admin

    Hi, @WillF.

    As I mentioned in my last reply, this is often caused by the credit card issuer. If your clients haven't done so already, they should contact their issuer and ask if they can help.

    If they've contacted their credit issuer already, I'd be happy to look into this for you, but I'll need more information. Could you send me the names of your clients, as well as their invoice numbers via a private message?

  • VickyDsVickyDs Member Posts: 1

    Hi there,

    This is happening to me too - can I DM you the details?


  • AlexiaAlexia Administrator Posts: 3,314 admin

    Hi, @VickyDs.

    I sent you a private message, you follow-up with me there!

  • RickyallenRickyallen Member Posts: 2

    Please I need help

  • AlexiaAlexia Administrator Posts: 3,314 admin

    Hi, @Rickyallen. I followed up with you in the other discussion you posted. If you have any questions, please ask them there.

  • KCCKCC Member Posts: 1

    Hi Alexia, I am also having this problem... "An unexpected error occured. Try again in a few minutes."

  • AlexiaAlexia Administrator Posts: 3,314 admin

    Hi @KCC.

    I followed up with you through a private message! If you have any further questions, you're welcome to continue the conversation there.

  • JessyJessy Member Posts: 1

    Hey, i am having the same issue, is there any fix?

  • Ryan_WRyan_W Administrator Posts: 462 admin

    Hey @Jessy,

    Thanks for letting us know; ultimately the same advice from Alexia's posts apply. Your customer needs to contact their credit card issuer to clear this up, as it's an issue with the card itself. Please let me know if you're still having any troubles with it, or if you want to take this into private messages!

  • helpmehelpme Member Posts: 1

    Hi this is happening for me too,

    I have called the card issuer. There is nothing there. I have tried 3 different credit cards and my client has tried 2 cards.

    The same message appears "An unexpected error occurred. Try again in a few minutes."

    I have been trying for a couple of weeks now.

  • JamieDJamieD Administrator Posts: 1,145 admin

    Hey @helpme . If you could please send me a direct message with your email address associated with your business, as well as the invoice number, I would be happy to take a further look to see why your client cannot make a payment on the invoice that was sent to them.

  • RunTimeRunTime Member Posts: 2

    It's very nice to have the clean design and ability for clients to pay by credit card but it's useless if the payment gateways doesn't work!!

    My client is getting this error whenever they try to pay by card.

    "An unexpected error occured. Try again in a few minutes.”

    It seems lots of other people are having the same problem so it can't be the issuer for everyone.

    Wave please investigate and get this fixed because you have great software which I love but it needs to work.

    Thank you

  • RunTimeRunTime Member Posts: 2

    For those of you who are having problems - log into your strip account and check the transaction logs.

    I did this and found that the error code was "insufficient funds" which is not the fault of wave.

  • ZoeCZoeC Administrator Posts: 389 admin

    Hey @RunTime, thanks a lot for following up here and letting us know what the issue was! It typically is best to head straight to your Stripe Dashboard( which can be accessed through Sales > Credit Card Payments on your account) to see the status is of your payments.

    If you get stuck again then please do not hesitate to reach out to us here, by submitting a support ticket we will have direct access to all of your information and be equipped to help you resolve things asap! Thanks :smile:

  • ENCLAVEENCLAVE Member Posts: 1

    Hi I am new to WAVE and I am also having this issue. I have checked my stripe and everything seems to be in order. PLEASE HELP

  • Ryan_WRyan_W Administrator Posts: 462 admin

    @ENCLAVE would you be able to provide a bit more detail? Are you getting the generic error "An unexpected error occurred, please try again later"? Is it possible for you to submit a support request through Zoe's link above? That'll be the best way for us to dig into this further. Thanks!

  • sidneycatsidneycat Member Posts: 1

    I am getting the same error also today. I checked Stripe and I can't see anything there under the failed transactions either. I will PM some details of the invoice.

  • ZoeCZoeC Administrator Posts: 389 admin

    Hey @sidneycat, I am sorry to hear that you are having issues with your Stripe account. Can you please submit a ticket with us here and we can get more of an idea of what might be causing the issue! Thanks.

  • harvey_lynch83harvey_lynch83 Member Posts: 4
    I am having this same problem. Have contacted stripe and everything is fine there.
    Both mobile app and web won’t process the card payment.
    However a payment with the same card was made a few days ago?

    Is there an error that displays if there is insufficient funds on the card?
  • JamieDJamieD Administrator Posts: 1,145 admin

    Hey @harvey_lynch83. We would be able to see what the error is on our side of things if the payment was being made via our processing. However, if it's through Stripe, we won't be able to see the exact detail as to why the credit card isn't able to be charged. If your client is paying you via Wave, please let me know (and also send me a DM) so I can do some further investigating on my side.

  • harvey_lynch83harvey_lynch83 Member Posts: 4
    It is set up through stripe processing. How do I set up the account for wave processing? And will this allow me to do instant payouts? This feature is great for me.
  • JamieDJamieD Administrator Posts: 1,145 admin

    You would need to make sure that your business is based in the US or Canada, with the corresponding base currency as well (if a US business, it would need to be in USD, and vice versa) @harvey_lynch83. This would allow you to use Payments by Wave In terms of instant payouts, it wouldn't be something that would be available right away since your business would be considered 'new' -- but once you've processed a number of payments, meet our internal criteria, etc.. then you would have access to that feature.

    edited June 20, 2019
  • OpinuOpinu Member Posts: 1

    Hi there,

    I also have the same problem. My clients keeps on getting the error " An unexpected error occured. Try again in a few minutes". He already tried 4 times.

    I checked with Stripe customer support and everything is fine. My account is active and is able to receive international payment.

    Since my customer goes to WaveApps page to pay, Stripe Support recommended to check with you guys.

    I'd appreciate if you could help.



  • JamieDJamieD Administrator Posts: 1,145 admin

    Hey @Opinu (Ben)! I can see that you received some support via Facebook as well as one of our agents (we were having some problems with our Stripe integration during this time). I appreciate your patience and glad we got it sorted!

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