Multiple payments in customer statements

MillyMilly Member Posts: 6

Hi
I allocated a payment received from a customer in transactions to an invoice and then realised it was for another invoice and so edited my allocation in transactions. It is all good in transactions but the payment is now showing twice in customer payments ?
Please help

Comments

  • AlexiaAlexia Administrator Posts: 3,315 admin

    Hi @Milly.

    Do you mean that it's showing as a payment for both of your invoices? If that's the case, just click on the wrongfully paid invoice on your Invoices page, and click on Remove payment, under the Get Paid header.

    If you mean that they're both appearing as income in your reports, that's normal. Wave uses accrual accounting, which means that income is created when the invoice is created, not when payment is received. I'm happy to go into a bit more details on this if you're curious!

    If it's something else, let me know in a bit more details and I'll be happy to help!

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