Wave Connect via Google Sheets not Working

NeonNeon Member Posts: 4

I have been having issues with the Wave connect function for a week or so. It appears that I am not the only one. You can view the comments by others in this thread: https://support.waveapps.com/hc/en-us/articles/360020768272-Wave-Connect-Easily-import-and-export-data-with-Wave-s-Google-Sheets-add-on
The process stops and will not continue at the "Validate Data" step.

Comments

  • dacklanddackland Member, Moderator Posts: 15 admin

    Hi @Neon ,

    Thanks for the report. We've identified the problem and deployed a fix. Please refresh your sheet and try the validate step again.

  • KuyaKuya Member Posts: 4

    started from a fresh sheet and same thing happens. Even in new browsers, with cleared cache. Tried so many things. It works until it stops downlaoding. Like if it lost the connection at some random point. Seems like the Wave server is overloaded with requests or something like that.

  • NeonNeon Member Posts: 4

    @dackland said:
    Hi @Neon ,

    Thanks for the report. We've identified the problem and deployed a fix. Please refresh your sheet and try the validate step again.

    Had to clear the cache and disconnect Wave. Connected it again and attempted another upload. It worked! All seems to be okay now. Thank you!

  • KuyaKuya Member Posts: 4

    any help with this? ty

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