Coming soon: Wave's new Receipts feature

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Comments

  • NJANJA Member Posts: 11 ✭✭

    @NJA said:

    @JulianP said:
    Hey there @erica @charleschiu and @math !

    If you didn't post your receipts to accounting before the update was launched, you will be able to access those receipts in your Receipt data export under Settings > Data Export. Via the export you can view and download your receipt images that weren't posted to accounting and re-upload them by attaching them directly to an existing transaction or by creating a new transaction for them.

    Hey @endee !

    The currency of the transaction will be determined based on the account you select to allocate the receipt to. For instance, if you select a USD account, the transaction will be recorded in USD. The same will apply to other currency accounts.

    If you made a purchase in a different currency, your bank will record the converted amount. You will then want to record the converted amount on your transaction in the appropriate account currency. I also suggest leaving a transaction note mentioning such conversions.

    Hi @EricM

    At this time, Wave has no plans to bring back OCR functionality I'm afraid. The reason being is because the new update is optimized for bank connections where you would attach a receipt directly to an existing imported transaction containing the receipt details. With that being said, we here at Wave understand that this change isn't ideal for every business owner. This was a difficult decision to make and I apologize if this update interrupted your previous workflow.

    I'm sorry, "The reason being is because the new update is optimized for bank connections where you would attach a receipt directly to an existing imported transaction containing the receipt details.", that's BS, adding this new ability to add a receipt to an existing transaction was definitely needed but you've removed the critical part of the system that most people use.This is not a "optimization", it's a "labotomization" of a system that REALLY hurts small business productivity.

    TWO more issues that make this pathetic change even more labor intensive. Photos of receipts taken with my iPhone:
    1. HEIC files are not recognized by Wave and have to be converted before they can be uploaded
    2. Pictures need to be reduced in size before wave will allow upload

    Ridiculous!

    edited July 1, 2021
  • ALPMALPM Member Posts: 4

    Great to see a company listen to their customers - NOT!
    Thanks Wave, now my receipts are piling up on the desk and not going into the system as it's so cumbersum to do with your new crappy set up. Tried it, hate it. It's a step back in time that requires the one thing most small business owners need more of - time.
    There's no shame in admitting to a poor decision and fixing it - bring the OCR option back and have both options.

  • MMarrkkMMarrkk Member Posts: 1

    Discontinuing that app is a terrible idea!
    Your app and OCR capabilities allowed me to manage expenses efficiently while on the move. I used to be a big fan and have recommend your app to my friends. Killing the app will cost me a Sunday every month...

    if its a money thing, can't you just charge us 99 cents a month and let us focus on work, not accounting...

    I'll give you credit for waiting until mid-year to change it. It will force quite a few of us to stay on for another six months.
    In 2022 I'll to change and get my weekends back.

  • aaronhaaronh Member Posts: 3
    why on earth would you remove the email processing feature, other than penny pinching and not wanting to maintain a very useful component.

    👎🏻👎🏻👎🏻
  • tankmctankmc Member Posts: 1

    The new feature is just awful. Why have you done this? The only reason I can think is to bring back the receipt feature in a few months and charge a premium for it.

    First, I have lost half the receipts I have uploaded in the last month.

    Second, it took me nearly 20 minutes to add one new receipt compared to before where I could just snap a picture or upload a PDF and it did it for me.

    Whoever decided this was a good idea has deeply misunderstood what your customers want! And please don't give me the line that it was "based on community feedback" because clearly from reading the comments here that is complete rubbish. 👎🏻👎🏻👎🏻

  • pletzartpletzart Member Posts: 1

    Where the hell are my receipts from the last three months??????? I've been emailing to [email protected]!

  • HalifmikeHalifmike Member Posts: 1

    I am very disappointed, as just about EVERY comment here has expressed, that WAVE has elected to return to the 1990s and remove OCR and emailing of receipts. This was a very important and time-saving feature for ALL of your customers. Removing it was thoughtless and reckless, and did not take customer requirements into account. I am mystified about the "bank connection" functionality, since my receipts have little to do with the bank. Even though my bank account is connected, this does nothing to help me at all.

    I saw that WAVE was removing receipt emailing and didn't look further into it since I trusted that it would be replaced with something just as good (such as receipt upload, and translation to a transaction) or better. I thought, it can't be all that bad to have to save receipts from emails and then upload them for translation to a transaction. What I totally missed was that there would be no translation at all, and transactions would have to be manually added, field by field.

    I am not sure if you realize the work you have just caused all your customers. I think by now you must be aware.

    Now is your chance to show that feedback from your customers is important to you and fix this serious error in judgement.

  • darkstar69darkstar69 Member Posts: 2

    This is a horrible change. It was so easy to upload when on the go, then have the receipt fully parsed ready to process when I got home. Now I have to tediously enter all the details manually?

  • darkstar69darkstar69 Member Posts: 2

    Can anyone recommend a free or paid alternative to Wave that has the OCR? Going to migrate all of my accounting to a new system over the weekend.

  • raysearcher123raysearcher123 Member Posts: 3

    @8Squid8 said:
    Can anyone suggest another accounting software that has the old OCR functionality? this is absolute garbage now and I want to see what others are switching too.

    try quickbook, it has OCR > @darkstar69 said:

    Can anyone recommend a free or paid alternative to Wave that has the OCR? Going to migrate all of my accounting to a new system over the weekend.

    Quickbook has the same feature though it is not free. But i don't mind to pay for it.

    Goodbye, waveapp, you successfully killed yourself.

  • ClaireWryghtAccountsClaireWryghtAccounts Member Posts: 19 ✭✭

    Some advance warning that the receipts functionality, as it existed, was going to be completely removed would have been useful. When I read the email I presumed this was in ADDITION. Not a replacement.

    Especially for those who's financial year just ended this week!

    Another example of poor communication and a ANOTHER downgrade on what was once an amazing software.

    Maybe I'm lucky financial year has just ended because I'll be heading elsewhere.

  • UnhappyclientUnhappyclient Member Posts: 1

    THE RECEIPT FEATURE IS RENDERED UNUSABLE NOW. I AM SWITCHING TO DIFFERENT ACCOUNTING PLATFORM. #FAIL

  • NoMoreReceiptsAppNoMoreReceiptsApp Member Posts: 1

    This used to work great when you could just scan receipts on your phone app. Now it's too clunky, moving to quickbooks

  • CreeksideCreekside Member Posts: 2
    Very disappointed that this change was made, especially as there was such a negative response at the first announcement of this coming change. Why would you do away with something that was so valuable to your clients? The receipts feature was one of the main reasons we chose to use this software. Now that it is so difficult to use we will be looking at something else. Definitely a step backwards for your platform.
  • M_whoused2lovewaveM_whoused2lovewave Member Posts: 2

    Why is there no feedback from Wave on this? Everyone hates I haven't seen one response. Perhaps they want us all to move to accounting software.

  • NJANJA Member Posts: 11 ✭✭

    @ClaireWryghtAccounts said:
    Some advance warning that the receipts functionality, as it existed, was going to be completely removed would have been useful. When I read the email I presumed this was in ADDITION. Not a replacement.

    Especially for those who's financial year just ended this week!

    Another example of poor communication and a ANOTHER downgrade on what was once an amazing software.

    Maybe I'm lucky financial year has just ended because I'll be heading elsewhere.

    Oh they did communicate and we ALL told them that this was a terrible idea and asked them to reconsider....and they promptly ignored the requests of their loyal users, or should I say ONCE loyal users!

  • CédricCédric Member Posts: 2

    @M_whoused2lovewave said:
    Why is there no feedback from Wave on this? Everyone hates I haven't seen one response. Perhaps they want us all to move to accounting software.

    That is THE question...

    The communication of the Wave team is very bad on this issue, although the feedbacks from the users are very clear (just by reading all the below comments).

  • SchlauFuchsSchlauFuchs Member Posts: 13

    How do I bulk upload receipts now? The email-receipts feature was not great but at least i could automate that.uploading part of it.

  • SchlauFuchsSchlauFuchs Member Posts: 13

    Seriously WavaApps is on a trip to dismantle itself and permanently disappoint its users. When was the last time you have released a feature that made the general user base happier? Are you doing this intentionally to move your users to Zoho?

  • michellewmichellew Member Posts: 1

    WHY... I really want to know why you retired such a helpful app... And WHY you are presenting this info like it's a "good" alternative. WHY make this so cumbersome when you know it's clients most difficult disciplines.

  • bassichonda96bassichonda96 Member Posts: 1
    Waiting for transactions to show up from connected accounts is a waste of time and introduces error. Why you did this is beyond me and I’m looking at quick books online now. An industry standard and mature platform. I guess you get what you pay for.
  • CTabCTab Member Posts: 1

    The change has costed us a lot of time. OCR is a mandatory feature for receipts.

  • ChipsChips Member Posts: 2

    Very sad to see the OCR feature for receipts retired. This was my absolute favourite feature of Wave and one of the main reasons I selected it in the first place. I really can't imagine why you would remove such a useful feature!

  • ChipsChips Member Posts: 2

    FAIL big FAIL

  • billiambilliam Member Posts: 1

    Please bring back WAVE receipts. Scanning physical receipts and forwarding electronic receipts to the wave receipts app was a great feature and time saver. I am puzzled at this ridiculous move. PLEASE BRING THE RECEIPTS FEATURE BACK!

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