Update on changes coming to Wave Receipts

JCowanJCowan Member, Administrator, Moderator Posts: 9 admin

We recently announced we’ll be retiring the Wave Receipts mobile app, and focusing our attention on delivering an optimized receipts experience in waveapps.com. We appreciate the input we received in response, and want to provide more detail on what this upcoming change means for our customers.

Our goal is to build one unified experience that both simplifies bookkeeping and ensures records are always accurate. This change, while difficult to make, is necessary to accomplish our goal.

The Receipts mobile app was built to reach as many people as possible. However, it no longer aligned with our vision of delivering a platform that simplifies bookkeeping while simultaneously maintaining complete and accurate records for tax purposes.

The new receipts experience addresses the overwhelming feedback that led us to make these improvements. This includes:

  • Preventing duplicates.
  • Eliminating the manual process of converting receipts images into new transactions.
  • Enabling the ability to simply “attach” receipts to individual expense transactions, as well as the ability to attach documents to income and deposit transactions.
  • Creating a single, unified experience for receipt management and overall transactions.
  • Leveraging Wave’s new mobile optimizations for the Dashboard and Transactions page.

However, we do acknowledge this is not ideal for customers who:

  • Only use the Receipts mobile app.
  • Do not have a connected or eligible bank account.
  • Capture and upload receipts at point of purchase.
  • Rely on the app to add the receipt details to Wave (OCR).

While the new experience may function differently in these scenarios, it is still possible to accomplish many of the same tasks. We invite you to try it out, and hope you’ll see just how much more accurate it can be. You can even log in using the same username and password you already use for the Receipts mobile app.

For more in-depth details on how to use the new receipts experience, including how to upload a receipt when the corresponding expense transaction hasn’t been recorded yet in Wave, check out our Help Center article.

Comments

  • APPAPP Member Posts: 16 ✭✭

    In other words, we merely "hear" you, will not listen to 80% of your client base and continue the course.

    Your post is still not being transparent.
    Why sunset a highly needed feature that is very popular among your competition?
    Either H&R Block sees it as a money pit (resources, time, staffing) or a more important client is fueling the change.
    There was never this big of a push on bettering taxes until H&R Block took over.

    As I said before, the real reckoning will come when most of your clients leave, H&R Block cuts ties and sells Wave off and the new owner brings back a phone application with OCR.

    By then, I will have been using Quickbooks Online (with their App and OCR) with the faint memory of how much of a nuisance Wave had been.

    FYI, you will still end up with duplicate transactions. You have gained nothing.

    edited April 29, 2021
  • midwest_kcmidwest_kc Member Posts: 8

    So despite the overwhelming negative feedback, you're going to continue to alienate your customers. Got it.

  • MattmeMattme Member Posts: 8
    You recognize that all those using the mobile receipts app only will no longer be able to do so- You clearly just do not want us.. This must be about trying to get us all to link our bank accounts and all that yummy data of ours. No thanks. Im off to check out “Foreceipt“..
  • APPAPP Member Posts: 16 ✭✭
    Nothing democratic here.

    They have made their choice.
  • MattmeMattme Member Posts: 8
    Just took a look at Foreceipt app, it looks to be well worth the $36, designed to be what we meed!
  • TimTamTomTimTamTom Member Posts: 4

    JCowan, thanks for nothing. Would have been nice if you made this change at the end of the year and not in the middle. I hope you realize how much extra bookkeeping work you put on our plates making this decision now. I'm really pissed off, and it's really hard to piss me off.

    Foreceipt it is! Requesting if they can build something to extract data from your wave account so not everything has to be done manually.. I will keep you all up to date!

    Waving Wave GOOOODBYEEE.

    UPDATE
    Dear Wavers,

    I have been talking to Foreceipts. They are currently working on a seamless export-import experience from Wave into Foreceipts. They are changing a few key database entries, and are working on connecting the receipt files and csv file.

    Keep you up to date!

    Tim

  • ModernMilkmaidModernMilkmaid Member Posts: 7

    You will also be able to upload a receipt from the Dashboard page. This will allow you to create a new expense transaction for which you can then add in the relevant purchase details to properly bookkeep.

    Is this feature OCR enabled, or will I still need to manually enter the transaction? @JCowan

    edited April 30, 2021
  • APPAPP Member Posts: 16 ✭✭
    @ModernMilkmaid OCR is no longer supported along with the Application
  • ModernMilkmaidModernMilkmaid Member Posts: 7

    @APP said:
    @ModernMilkmaid OCR is no longer supported along with the Application

    I am looking for clarification from a Wave employee, not just another user like myself.

  • jacobjzjacobjz Member Posts: 2 ✭✭

    This post does nothing to address the overwhelming objections of Wave's user base. I guess you don't care. I'll be looking for a new accounting platform.

  • GlennFGlennF Member Posts: 30 ✭✭

    I can't believe Wave/H&R Block made such a disruptive change, let alone in the middle of the year. Accounting is mission critical. This put a huge burden on small business with no-value work. Ironic that Wave says that they are behind small businesses: https://www.waveapps.com/about-us/about

    This is not the first time I have been burned by a bait-and-switch by a SaaS company. I'm moving to an open source application (GnuCash) and added my own receipt OCR capability.
    I'm also moving as many other applications to open source for the control and customization. You will never have control over a service someone else runs:
    https://www.gnu.org/philosophy/who-does-that-server-really-serve.html

    On another note I did notice that Shoeboxed shows that Wave is a partner if you want to research using it with Wave:
    https://www.shoeboxed.com/partners/ for their receipt scanning and OCR.

    edited May 4, 2021
  • pmk856pmk856 Member Posts: 4

    I notice they don't use the words "receipt processing" in any of their documentation. They call it a "receipt experience". That's because there is no processing involved. Why don't they just call it what it is - the ability to add an image to an existing transaction.

  • TimTamTomTimTamTom Member Posts: 4

    Dear Wavers,

    I have been talking to Foreceipts. They are currently working on a seamless export-import experience from Wave into Foreceipts. They are changing a few key database entries, and are working on connecting the receipts and data csv file.

    Keep you up to date!

    Tim

  • JCowanJCowan Member, Administrator, Moderator Posts: 9 admin

    @ModernMilkmaid Thanks for your question. OCR will no longer be supported with the release of the new feature in June. If you were to upload a receipt from the Dashboard, you yourself would then add in the relevant purchase details to bookkeep the transaction.

  • ModernMilkmaidModernMilkmaid Member Posts: 7

    @JCowan said:
    @ModernMilkmaid Thanks for your question. OCR will no longer be supported with the release of the new feature in June. If you were to upload a receipt from the Dashboard, you yourself would then add in the relevant purchase details to bookkeep the transaction.

    So really, it's the same difference whether I enter the transaction first and attach the receipt, or upload the receipt and then enter the transaction. The receipt upload and OCR is my favourite feature, especially since Wave stopped importing transactions from my bank 6+ weeks ago.

    I've been a loyal Wave user for the past 5 or so years, but I haven't found any of the recent updates particularly user-friendly, including the changes that were made to the Transactions page. Moving everything to a new bookkeeping software is a huge endeavour and not something I want to tackle mid-year so I'll give it a try and see if I can make it work, but I am actively looking at other bookkeeping programs that could be a good fit for my business.

  • APPAPP Member Posts: 16 ✭✭
    Wave's toxic positivity is astounding.
    edited May 3, 2021
  • mic911mic911 Member Posts: 10

    Someone mentioned Foreceipt on here earlier. I've been using it for just over 2 weeks now and its OCR works well. There's a 2-week free trial for anyone wanting to try it, or if you want a 1-month free trial you can click here and we both get a month free.

  • bertalocalbertalocal Member Posts: 1

    This is brutal. I am running 3 businesses now through Wave Accounting and use the OCR receipts functionality extensively. If you want to make improvements great, but this is going backwards. You should have a new OCR experience in the main wave apps, plus I use mobile for most of my receipt experience. I will be looking to transition all my business to another accounting system as a result. You make things difficult and don't care to listen to your customers complaining. Leaving...

  • Ayoung72Ayoung72 Member Posts: 9 ✭✭

    Well we fought the good fight here but sadly the motivation of keeping us as clients was obviously not compelling enough to Wave. We are now moving our whole company's books over to QuickBooks Online. It has an OCR feature and Wave is degrading features at a steady rate and it's impacting how I run my business negatively. That is not what I look for in an accounting application. The first straw was not allowing real time balances on accounts - now this cost cutting OCR nonsense. I have been here for 5 years also but just contacted my accountant and they are starting my data migration today.

  • NJANJA Member Posts: 2

    I have to agree with the sentiment here, whereas I do like the idea of being able to directly attach a receipt to a transaction, removing the OCR/Email/Mobile app is a step backwards. Having to create a transaction before being able to upload a receipt makes zero sense. I've been a user of this system for 6 years and run 2 business with payroll through Wave....Please reconsider keeping the mobile and email OCR features.

    edited May 7, 2021
  • APPAPP Member Posts: 16 ✭✭
    Obviously they are not reconsidering anything. As the OP says, this coming June you will either be a Wave client or will not be (depending on your use of the App/OCR).
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