Connect credit card to accounting

EmyEmy Member Posts: 4
I am not able to connect home depot credit card and Canadian tire credit card to my accounting ? Everything is correct username and password
edited April 5, 2021 in Bank Connections

Comments

  • AlexLAlexL Administrator Posts: 2,818 admin

    Hey @Emy , what exactly is the issue that you're getting when trying to connect these cards? Are you receiving an error message by chance?

    Let us know, the more details the better.

  • EmyEmy Member Posts: 4
    Hi @AlexL , thank you for your reply. Actually, it says:
    Couldn't connect to your institution If you need to use this app immediately, we recommend trying another institution. Errors like this may take some time to resolve, so you may want to try the same account again later.
    edited April 7, 2021
  • AlexLAlexL Administrator Posts: 2,818 admin

    Hi @Emy , it sounds like there are some current issues with these supported cards. Feel free to get in touch with our Support team directly through our chatbot, Mave, if you'd like some more information. To do so, hit the help button in the bottom right corner of your account which will pop open our chatbot. At that point, you can request help from the Support team.

    Otherwise, feel free to upload transactions into your account manually or through our integration with Google Sheets called Wave Connect.

    edited April 14, 2021
  • EmyEmy Member Posts: 4
    Thank you Alex, will do!
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