Money on Hold
Kai Member Posts: 8
I signed up for wave a month ago, and I’ve used the payment processing twice in order to test to make sure things were coming out the way I wanted. When I completed my actual first transaction which was for a significant amount of money ($3,553.50), a day before my payout I get an email saying they need more information about my account. I send over the information right away. Two days later, I get an email saying I’m no longer qualified for the payment processing. Why? I’m not told. I can’t even access the payments section on my account. I’ve been trying to contact by email no matter what I write I keep getting the same email with different sections deleted but it’s the same email. This is really terrible because I need those funds and now I’m being told I have to wait 65 days. We’re in the middle of a pandemic, I don’t have 65 days to wait for payment processing service that was supposed to be “the fastest way to get payed”. Had I know that my account could be blocked that way beforehand, I would have found another service. And I find it peculiar that my account is only blocked after I completed a big transaction. The worst part is that I can speak with anyone and when I contact by email, I’m getting automatic emails saying the same things. I’m strongly considering getting my attorney involved.
edited March 11, 2021 in Sales & Invoicing Technical Support