Your Wave Payments account cannot be turned on at this time.

BonteqBonteq Member Posts: 1

When I click the "Turn on payments" button, I get the following error message:

Your Wave Payments account cannot be turned on at this time.
Please contact support to get additional help.

Any pointers?

Comments

  • AmandaMonteAmandaMonte Member Posts: 1
    Getting the same message! When I click “contact the support team,” it opens the chatbot, which just goes in circles and doesn’t let me contact support. So frustrating when I need to collect payments and have no way of reaching support.
  • VDSHOAVDSHOA Member Posts: 1

    Same for me. I get that same message when I click "Turn on Payments". I can't find a phone number to call. Someone please help me with this.

  • AlexLAlexL Administrator Posts: 2,869 admin

    Hi @Bonteq , please submit an email to our Support team through the chatbot in your account and someone can to take a look at what's going on with your Payments setup.

    Hi @AmandaMonte , I see that you submitted a ticket to our Support team which I've since flagged for them. You should be receiving an email back soon but thank you for your patience in the meantime!

    Hey @VDSHOA , your account looks like it should be accessible now. Can you please try accessing via Sales > Payments? If you're having any issues, please reach out via the chatbot in your account.

  • bkuanzabkuanza Member Posts: 2

    Hi @AlexL I'm running into the same issue. The chatbot is not helpful.

    edited August 30, 2021
  • WiscoBizLLCWiscoBizLLC Member Posts: 2

    I am having the same issue @AlexL Cannot get anywhere trying to use the chatbox.

  • KevinMKevinM Member Posts: 4

    Same issue here. Would love to ditch Paypal for Wave payments. Please help @AlexL

  • bkuanzabkuanza Member Posts: 2

    @bkuanza said:
    Hi @AlexL I'm running into the same issue. The chatbot is not helpful.

    It's allowing me to turn on payments now. Maybe it takes time or there was a server issue?

  • KevinMKevinM Member Posts: 4

    Still no luck for me. Any update @AlexL?

  • cpubldcpubld Member Posts: 3

    Having the same problem it's messing with my productivity

  • cpubldcpubld Member Posts: 3

    @KevinM said:
    Same issue here. Would love to ditch Paypal for Wave payments. Please help @AlexL

    Same, wave is better if only this worked

  • BTTBTT Member Posts: 5

    Getting the same issue. Bank is connected but can't receive payments. Says to contact support and the chat box help is pretty useless to get this resolved. Trying this as an alternative to PayPal. I have money waiting to be sent to me from customers and they can't send it. I'm sure at least they are happy.
    Day 2...why the hell isn't this working? No support. Just looked at the Better Business Bureau reviews...doesn't look too good. I have a vendor that only uses Wave that needs/wants to pay me. WTF

    edited September 8, 2021
  • cpubldcpubld Member Posts: 3

    @BTT said:
    Getting the same issue. Bank is connected but can't receive payments. Says to contact support and the chat box help is pretty useless to get this resolved. Trying this as an alternative to PayPal. I have money waiting to be sent to me from customers and they can't send it. I'm sure at least they are happy.
    Day 2...why the hell isn't this working? No support. Just looked at the Better Business Bureau reviews...doesn't look too good. I have a vendor that only uses Wave that needs/wants to pay me. WTF

    Same man is screwing me over and making me lose money, and the lack of ways to get help makes me not want to use the software ever again, so frustrating. @AlexL please help

    edited September 8, 2021
  • BTTBTT Member Posts: 5

    Yep...I'm giving this one more day then adding Square. Best of luck to you. I still have zero response from Wave.

  • BTTBTT Member Posts: 5

    Problem solved!!! Customer signed up with Square and so did I. Took all of 5 minutes and the transfer of funds is complete. Still no resolution from Wave.

  • blue_wrenblue_wren Member Posts: 2

    I'm having the same issue!!!

    Wave support is SO bad. I already regret migrating here from QBO.

    @BTT did you find a way to add a "pay via square " to your invoices?

  • BTTBTT Member Posts: 5

    Through Wave? No. I'm just not going to use Wave at all. I still have no answer from them so I'm just going to stick with PayPal and Square. The things that actually work are kind of better... ;)

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