Technical Support

Something doesn't look right? Let us know here.
 

Discussion List

  • I recently mimic a 2 account using all the same setting except the account label changed. same login same email same customer data etc You are not sending any email tested customer invoice out. can you have a look at my second account. 1st account 10 years old works flawless
    nosy 382 views 12 comments Most recent by ZoeC May 22, 2019 8:23PM
  • there is showing that i had paid 22500 rupees as payroll in march. its showing in graph. but when i click the link its showing no record found. i also know there was no transaction as such. then why is it showing? please help. please see the attachments(Image)
    sumitava95 40 views 1 comment Most recent by ZoeC May 22, 2019 7:28PM
  • Our business is slowly moving over to Wave. We have been struggling to reconcile due to the fact that our ending balance from our bank statements and Wave's ending balance hasn't matched up. We have uploaded bank statements as well. Today we realised that our Credit and Debit transactions are mixed up in Wave/transactions - our statements are corr…
    Hybridevolution 281 views 4 comments Most recent by ZoeC May 22, 2019 3:25PM
  • Why did Google delist the receipts app from the Play Store? https://play.google.com/store/apps/details?id=com.waveaccounting.receipts&hl=en_US
    GlennF 35 views 0 comments Started by GlennF May 21, 2019 1:56AM
  • I deleted an account but all its transactions still appear in the Reports (Cash Flow), when I click in the account and any of the transactions to delete it I get "No transactions match your criteria" in the Transactions page....how to fix? thanks
    Oscar 21 views 1 comment Most recent by AlexL May 20, 2019 8:13PM
  • Hello I’m having problems with the Receipts App on my iPhone. I downloaded images of receipts taken from my photo gallery. The issue is that those images don’t appear. Or they do and once they are filed the image disappears and a message says: ‘Image not available’ Can you help? :
    Vez11 30 views 1 comment Most recent by AlexL May 20, 2019 5:59PM
  • The myriad of posts all seem to be about the Credit Card payment from the bank account --- that's easy, it's just a transfer. However, I am confused how to categorize my credit card transactions. I use the credit card for ALL our expenses. Yet when I load my csv from Chase credit card, all my transactions are listed as INCOME. The only way I can g…
    baiyunron 203 views 2 comments Most recent by Ryan_W May 17, 2019 10:50PM
  • This discussion was created from comments split from: Receipts - duplication.
    System 108 views 10 comments Most recent by ZoeC May 17, 2019 6:38PM
  • Does anyone else feel like the login timeout is way too short? I looked for the cookie that stores the login. I'm not sure if this is it, but identity_user_id appears to be set to 24 hours. However, I feel like I'm asked to login again with even fewer than 24 hours of inactivity. I was working in Wave yesterday afternoon, but when I logged in th…
    davewarfel 54 views 4 comments Most recent by davewarfel May 13, 2019 9:46PM
  • How come the Export all receipts in ZIP file doesn't work for me? A window pops up saying: "Success. You have no receipts to download." I've always sent a receipt to each of my received payments, using the wave email receipts. Please help as it's urgent!
    ilz777 35 views 2 comments Most recent by ZoeC May 9, 2019 9:38PM
  • I'm new to Waveapps. I use Stripe on my Kajabi website, so all I want to do is record the transaction and fee. I'm not sure if I should (a) wait on the bank transaction to show up or (b) use Zapier to record both full amount + stripe fee? As of now, I'm trying to use Zapier which worked during testing but for a new transaction, it fails with a …
    queengeek 78 views 16 comments Most recent by Jarman May 1, 2019 6:07PM
  • Hello again, In some instances I will have expenses that sit across of my products, in others, expenses are specific to one product. I would like to determine which product is more profitable by creating lots of categories specific to products. Can I do this in Waze? How can I set up categories specific to my line of work? * Costumes * Props …
    Priscilla 61 views 1 comment Most recent by Samd April 30, 2019 9:22PM
  • Hello lovely people, If I have made a payment and want to reconcile the transaction, I seem to have options. I can put in the category as either a Travel Expense or one of the other present categories but is it better to set up a Vendor, create a bill and then reconcile it that way? The important things I can pull a report and see how much I am…
    Priscilla 31 views 1 comment Most recent by Samd April 30, 2019 9:20PM
  • I deleted/removed a Payment by Wave transaction from the Transactions list, now it is not longer reflecting a credit on Transactions or the bank account balance and is now only in Payments by Wave account. This is throwing off my reconciliation. Any way to get that to show up in Transactions and reflect my bank account balance properly?
    TrueFacade 59 views 4 comments Most recent by AlexL April 29, 2019 3:54PM
  • This is just a note that Wave appears to be treating a transfer between accounts (from checking to savings) as a cash flow item for the month in which it occurs. This doesn't seem correct, or at least should be an option to turn off. I don't believe it does this when you create a cash flow from the reports area. Best, Rob
    springro 29 views 3 comments Most recent by AlexL April 24, 2019 8:41PM
  • I don't see a way to move fields. The default invoice layout doesn't work for my window envelopes. How can I shift the customer name/address block to show in the window?
    bookartist 89 views 7 comments Most recent by thatlawnguy April 23, 2019 8:21PM
  • I have had trouble connecting to CAF Bank, it says there is a problem and try in a few days, its now been two week and i still cant connect to my bank?????????
    BKLtreasurer123 38 views 3 comments Most recent by Ryan_W April 22, 2019 10:20PM
  • I have been trying for 3-4 days now. The Estimates page isn't loading when using both Safari (On the laptop and mobile) and Chrome. I have tried clearing cookies, etc and then logging in once again. It still doesn't work. I have tried going incognito and that doesn't work either. The charts/graph reports don't work either. See attached screens…
    khianey 34 views 5 comments Most recent by Charlotte April 22, 2019 1:46PM
  • When I set up a recurring transaction for a client I put in the incorrect email address. After I edited the transaction and made sure the customer profile email was correct I saved everything but the recurring invoice keeps going to the old, incorrect address. How can I fix this?
    dansx6 22 views 1 comment Most recent by ZoeC April 19, 2019 9:09PM
  • Is Wave currently down or is this just my issue? I was entering a bunch of expenses and income perfectly fine and then suddenly, the total stopped updating. The expenses/income entries are still being saved, but not updating the total. Any help would be greatly appreciated. Thanks!
    lunnara 18 views 2 comments Most recent by lunnara April 17, 2019 7:30PM
  • (Image)
    faridah 40 views 3 comments Most recent by faridah April 17, 2019 12:48AM
  • Hi, I notice that estimate, invoice, reminder sent by wavesapp are not delivered. Any idea if there is an issue?
    NicholasChua 19 views 1 comment Most recent by Samd April 12, 2019 9:35PM
  • Hi, Good job guys but why don't you let people to customize their address as they want? Wave is used in a lot of countries when you don't put the name state in your address, where the zip code is ahead the city name etc.... Regards.
    Biloute 17 views 1 comment Most recent by ZoeC April 10, 2019 7:53PM
  • When an invoice is sent out with the incorrect email on it, yes these typos happen, and that email is an invalid email address; do we get notification someplace that shows it bounced or was undeliverable? Otherwise we would not find out in a timely fashion that the client did not receive the invoice and would not know it was due. Does anyone kno…
    Invoicer 250 views 5 comments Most recent by JamieD March 29, 2019 1:50PM
  • Hi, in my old system (instant invoice) each month I export my income and expense transactions to a pdf and email to my accountant. I am running wave and instant invoice side by side and noticed there's a large discrepancy on the income side. it's because wave is accounting for invoices that are not yet paid! is there a way to create a report tha…
    Ian_Bond 196 views 2 comments Most recent by Ian_Bond March 26, 2019 9:13PM
  • Hi all, I am having an issue when i create an estimate and convert it to an invoice, it does add my standard memo to the invoice. And the standard memo has my bank details for payment, i always have to create a separate invoice whilst copying the details from my estimate as converting it to an invoice does not work. Not sure why it does not wor…
    TopDad 34 views 1 comment Most recent by AlexL March 25, 2019 8:44PM
  • It would have been very convenient if we were able to select specific transactions in the Account Balances or Account Transactions section to see the total amount of those specific transactions. I was wondering if you have that option in mind for future updates.
    Mehdi 15 views 0 comments Started by Mehdi March 25, 2019 1:21AM
  • I have created a new business (currency set as NZD) and imported transactions from connected bank. the bank account is in NZD but has imported the transactions as USD. i have tried creating another business and re importing everything but the same thing happens. wouldn't be a problem but whenever I try scanning a receipt it converts the currency …
    bonny_and_grace 25 views 0 comments Started by bonny_and_grace March 22, 2019 6:12PM
  • Hi Team; Is it possible to export the list of vendors & customers from Wave? Thanks regards Caren
    Caren 295 views 1 comment Most recent by Samd March 22, 2019 3:07PM
  • Hi, I want to give opening balance to short term asset account. How to do that? Regards, Raysgto
    Raysgto 122 views 5 comments Most recent by Samd March 20, 2019 4:46PM