Technical Support

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Discussion List

  • Hi Guys, For some reason the tax report isn't reflecting any of my 15% VAT payments on my purchases. All my bills are subject the 15% VAT but nothing reflects. . . Any suggestions?
    Hugo121 22 views 4 comments Most recent by Kristian_G April 28, 2020 7:30PM
  • when i log into my wave account, my dashboard loads , but when i click on " create invoice" it tries to load and doesnt . I need it to work ASAP. Thanks
    BernadetteRicci_71 24 views 3 comments Most recent by ConnorM April 22, 2020 3:12PM
  • Hi there, I have found an issue in the system. When I upload a receipt and manually add the amount of tax (VAT) it works but as soon as you edit the receipt (from transaction menu) it removes it from tax and in the reports it doesn't count it. The following images show the problem: * There are couple of tax categories * If I select a category i…
    Leea 27 views 9 comments Most recent by QaisE April 21, 2020 7:10PM
  • I've been trying to use the upload a statement function since the 11th. (I had successfully uploaded a statement the previous day.) I've tried on different companies. I've tried different statements - ones in the identical format of the one that I successfully uploaded. Every time I try, I get the "We’re in maintenance mode" message. I s…
    David_Mark 60 views 1 comment Most recent by Barsin April 17, 2020 7:08PM
  • Good Day We are new to Wave - and would like to be able to download a summary of all the transactions (income & expenses) we made in a PDF format, BUT showing the VAT amount as well. I am only able to see the list of transactions made, but not able to download this information. We want to send it to our bookkeeper. Kind Regards Kobus Coetzer
    Kobus 11 views 1 comment Most recent by Barsin April 17, 2020 7:04PM
  • Hi Wave team, I've uploaded 3 invoices and they still haven't finished "processing". Usually the processing takes max, a minute or two. These have been processing for about 3 hours now. Please advise. See screenshot below.
    Stephen_QQ 22 views 2 comments Most recent by Stephen_QQ April 17, 2020 9:44AM
  • Been receiving waveapps emails asking to login to keep using the service even though I've been using it monthly. The links redirects to http://email03.waveapps.io/c/ and my AV blocked it as suspicious site: This web site has been reported as suspicious. We recommend that you do not visit this web site.
    Unies 235 views 5 comments Most recent by Barsin April 13, 2020 9:12PM
  • How do I connect 2 Etsy shops? I tried to find a zapier for my second shop but I didn't find any zapier connections to Etsy. The first one has connected already trough the integration panel.
    Sandra_T80 32 views 1 comment Most recent by Barsin April 13, 2020 8:49PM
  • I can't login to the website, and my customer can't pay with CC. Is there an issue with your service?
    ComputerGuy 13 views 0 comments Started by ComputerGuy April 10, 2020 2:20PM
  • Hi Team, When I use a Sales Tax which is not recoverable it doesn't show up in account transactions or reporting. Please advise. Sales Tax setting - not recoverable Sales Tax is recorded Sales Tax is not seen in account transactions. Sales Tax is not seen in reporting.
    Stephen_QQ 23 views 0 comments Started by Stephen_QQ April 10, 2020 1:48PM
  • Hi everyone, I am having trouble migrating to a new Wave account through wave connect / google sheets. Specifically with uploading "products" and "customers", so I thought of a workaround. What happens if I upload "invoices" to a new account (through wave connect) without uploading "products" and "cus…
    Panagiotis 41 views 2 comments Most recent by Panagiotis April 9, 2020 9:54PM
  • Dear Admin Team, I got banned my ISP's IP. I didn't do anything. I just using waveapps for my business. Maybe someone attacked your website from same ISP. But it's not me. I need to access my waveapps. Please grant access me Please.
    PyayThein 269 views 12 comments Most recent by Talmadge April 9, 2020 8:41PM
  • I normally handle all my invoicing from home for my business. I've logged on at my business before with no issues. Today I tried to and it says "ACCESS DENIED - The owner of this website (www.waveapps.com) has banned your IP address (74.###.###.###)" Does anyone know why this is or how to get it resolved?
    RNVLMA 60 views 2 comments Most recent by RNVLMA April 9, 2020 8:31PM
  • A client has tried to pay the invoice I sent them via Wave, but after entering their payment details and submitting, the page just hangs indefinitely. I do not see any declined payments, and the client's bank sees no attempted payments.
    ATepfer 148 views 4 comments Most recent by RNVLMA April 9, 2020 8:25PM
  • Attempting to navigate to waveapps.com is resulting in the following error: Error 1006 Access denied What happened? The owner of this website (www.waveapps.com) has banned your IP address (X.X.X.X). I was not unable to access the site earlier this morning (404 error, then 503 error) and I was following up after several hours and now receiving thi…
    RogueCL 12 views 1 comment Most recent by AmandaK April 9, 2020 8:05PM
  • Hi, I also got my IP address banned. It is a Comcast connection. At first there was a 503 service interruption. Then later when trying to login I get IP banned notice, I rebooted router and machine but still have it.
    MyWebMkt 21 views 3 comments Most recent by AmandaK April 9, 2020 7:54PM
  • My latest invoice issue last week was not delivered even says sent. I tried to send it again, it shows sent but it is not delivered.
    Costas 11 views 1 comment Most recent by NicoletteB April 9, 2020 7:51PM
  • Hi. I am able to sign in, but cannot access or open any invoices. Could it be my browser or is it my operating system ?
    Howie 14 views 7 comments Most recent by QaisE April 9, 2020 7:38PM
  • Has anyone else noticed this issue? Before the upgrade, I could punch one expense after another in the Transactions section no problem. Now, for EACH expense I input, each time I click the CATEGORY drop down box, I can count to 4-5 before I actually see it load. This has significantly increased the amount of time it takes to enter my expenses. Wo…
    KRepair 1 view 0 comments Started by KRepair April 9, 2020 7:38PM
  • Has anyone else noticed this issue? Before the upgrade, I could punch one expense after another in the Transactions section no problem. Now, for EACH expense I input, each time I click the CATEGORY drop down box, I can count to 4-5 before I actually see it load. This has significantly increased the amount of time it takes to enter my expenses. Wo…
    KRepair 2 views 0 comments Started by KRepair April 9, 2020 7:38PM
  • When trying to access waveapps.com, I get the following message that my IP address has been banned:
    PaulRP 12 views 0 comments Started by PaulRP April 9, 2020 6:55PM
  • Error 1006 Ray ID: 581664371804f571 • 2020-04-09 18:46:32 UTC Access denied What happened? The owner of this website (www.waveapps.com) has banned your IP address xxx.xxx.xxx.xxx
    eposbridge 1 view 0 comments Started by eposbridge April 9, 2020 6:47PM
  • Hi everyone, I have noticed over the past month or so that the ESTIMATES page doesn't seem to load properly for me. It doesn't show any estimates (not old, not new). It used to fix itself after a few page refreshes. Today though, its been frustrating. No matter how many times I refresh the page doesn't load properly and no estimates show up. Eve…
    khianey 89 views 3 comments Most recent by EmmaP April 8, 2020 6:38PM
  • Receiving the following message: "Could not update business information in current state." No idea what this means, please advise?
    Thearlybird52 73 views 3 comments Most recent by EmmaP April 8, 2020 6:27PM
  • Great system. I can produce my customer statements, but clients cannot print them as they appear to be html? Comes up great but I can't find out how to tell my customers to print them
    Fletch 21 views 3 comments Most recent by EmmaP April 7, 2020 6:20PM
  • How can i enter the invoice send date in the transaction when using Accounting>Transaction>Add income Eg. I have received payment from my customer on 3 Mar 2020, But the original invoice date is on Dec 2019, This make unclear statement when creating financial year end report for 2019(Previous year) Fyi, I have many invoices, i didn't crea…
    Rajesh 73 views 1 comment Most recent by ConnorM April 1, 2020 5:36PM
  • How to add authorized signature on dropping off hire goods is there a plug in i can use or what is there best way of doing it off my phone
    jonidisco 12 views 2 comments Most recent by jonidisco March 30, 2020 8:16PM
  • Hi I created a set of liability accounts for my regular suppliers ... when I receive a receipt or invoice from these clients I add these to the respective account. When I make payments from my bank - I then credit the account. I have a similar structure for my receipts - I receive money from Credit Cards, Cash, and a few payment app and barcode …
    CamJustCam 82 views 14 comments Most recent by ConnorM March 30, 2020 7:51PM
  • Hi, A customer overpaid on his invoice and I would like to apply the overpayment to his other invoices. The payment was made by credit card so wave is not letting me edit the transaction. I can't even delete it and then enter it on my own. Any ideas? Thanks!
    Mrm____lv114 11 views 1 comment Most recent by ConnorM March 30, 2020 6:08PM
  • Everytime I try to prepare some new invoices and access the invoices page I am confronted with a full page sign saying; " Something is broken on this page Our technical team has been alerted and is working on a solution" (Error code: 545c7ad4f4954e95bc48d41ce94124a8) This has happened for the last 5-6 day and is becoming a real problem f…
    susanwhillas 15 views 1 comment Most recent by Kristian_G March 26, 2020 7:54PM