Technical Support

Something doesn't look right? Let us know here.

Discussion List

  • This is just a note that Wave appears to be treating a transfer between accounts (from checking to savings) as a cash flow item for the month in which it occurs. This doesn't seem correct, or at least should be an option to turn off. I don't believe it does this when you create a cash flow from the reports area. Best, Rob
    springro 22 views 3 comments Most recent by AlexL April 24, 2019 8:41PM
  • I don't see a way to move fields. The default invoice layout doesn't work for my window envelopes. How can I shift the customer name/address block to show in the window?
    bookartist 80 views 7 comments Most recent by thatlawnguy April 23, 2019 8:21PM
  • I have had trouble connecting to CAF Bank, it says there is a problem and try in a few days, its now been two week and i still cant connect to my bank?????????
    BKLtreasurer123 22 views 3 comments Most recent by Ryan_W April 22, 2019 10:20PM
  • I have been trying for 3-4 days now. The Estimates page isn't loading when using both Safari (On the laptop and mobile) and Chrome. I have tried clearing cookies, etc and then logging in once again. It still doesn't work. I have tried going incognito and that doesn't work either. The charts/graph reports don't work either. See attached screens…
    khianey 24 views 5 comments Most recent by Charlotte April 22, 2019 1:46PM
  • When I set up a recurring transaction for a client I put in the incorrect email address. After I edited the transaction and made sure the customer profile email was correct I saved everything but the recurring invoice keeps going to the old, incorrect address. How can I fix this?
    dansx6 12 views 1 comment Most recent by ZoeC April 19, 2019 9:09PM
  • Hi. I have a number of aliases for my main email address e.g. "[email protected]", "[email protected]" etc. I have successfully added and verified my main email address and one of the aliases ([email protected]), however, I am not receiving the verification email for another of the aliases (acc[email protected]). It is not a problem with junk/spam filtering. Any advi…
    MartynB 462 views 13 comments Most recent by ZoeC April 19, 2019 8:08PM
  • Is Wave currently down or is this just my issue? I was entering a bunch of expenses and income perfectly fine and then suddenly, the total stopped updating. The expenses/income entries are still being saved, but not updating the total. Any help would be greatly appreciated. Thanks!
    lunnara 13 views 2 comments Most recent by lunnara April 17, 2019 7:30PM
  • (Image)
    faridah 27 views 3 comments Most recent by faridah April 17, 2019 12:48AM
  • Hi, I notice that estimate, invoice, reminder sent by wavesapp are not delivered. Any idea if there is an issue?
    NicholasChua 13 views 1 comment Most recent by Samd April 12, 2019 9:35PM
  • Hi, Good job guys but why don't you let people to customize their address as they want? Wave is used in a lot of countries when you don't put the name state in your address, where the zip code is ahead the city name etc.... Regards.
    Biloute 13 views 1 comment Most recent by ZoeC April 10, 2019 7:53PM
  • When an invoice is sent out with the incorrect email on it, yes these typos happen, and that email is an invalid email address; do we get notification someplace that shows it bounced or was undeliverable? Otherwise we would not find out in a timely fashion that the client did not receive the invoice and would not know it was due. Does anyone kno…
    Invoicer 215 views 5 comments Most recent by JamieD March 29, 2019 1:50PM
  • Hi, in my old system (instant invoice) each month I export my income and expense transactions to a pdf and email to my accountant. I am running wave and instant invoice side by side and noticed there's a large discrepancy on the income side. it's because wave is accounting for invoices that are not yet paid! is there a way to create a report tha…
    Ian_Bond 153 views 2 comments Most recent by Ian_Bond March 26, 2019 9:13PM
  • Hi all, I am having an issue when i create an estimate and convert it to an invoice, it does add my standard memo to the invoice. And the standard memo has my bank details for payment, i always have to create a separate invoice whilst copying the details from my estimate as converting it to an invoice does not work. Not sure why it does not wor…
    TopDad 28 views 1 comment Most recent by AlexL March 25, 2019 8:44PM
  • It would have been very convenient if we were able to select specific transactions in the Account Balances or Account Transactions section to see the total amount of those specific transactions. I was wondering if you have that option in mind for future updates.
    Mehdi 12 views 0 comments Started by Mehdi March 25, 2019 1:21AM
  • I have created a new business (currency set as NZD) and imported transactions from connected bank. the bank account is in NZD but has imported the transactions as USD. i have tried creating another business and re importing everything but the same thing happens. wouldn't be a problem but whenever I try scanning a receipt it converts the currency …
    bonny_and_grace 23 views 0 comments Started by bonny_and_grace March 22, 2019 6:12PM
  • Hi Team; Is it possible to export the list of vendors & customers from Wave? Thanks regards Caren
    Caren 235 views 1 comment Most recent by Samd March 22, 2019 3:07PM
  • Hi, I want to give opening balance to short term asset account. How to do that? Regards, Raysgto
    Raysgto 93 views 5 comments Most recent by Samd March 20, 2019 4:46PM
  • I added an account that I know would like to archive (ideally delete) and keep getting this message: (Image) Despite what I think is "Disconnecting Payments," it won't allow me to complete the archive transaction. Any clues as what needs to be done?
    helioegret 146 views 8 comments Most recent by ZoeC March 19, 2019 5:10PM
  • Good evening, i have been looking thoroughly through the website to see if i can have any other payment options, i.e Paypal / square etc. The reason for this is the company i have started working for sell E-Liquids and 'Stripe' prohibits me from using them to process payments. Can you please advise on what if any, other payment options there are o…
    Comptonade 33 views 1 comment Most recent by AlexL March 18, 2019 7:19PM
  • When sending an invoice to companies I have to copy and paste my email signature into the email contents box. I would like to make a feature request where you can create your signature to be used into your emails each time you send out an estimate or invoice. Thanks James
    KontrivedMedia 52 views 5 comments Most recent by KontrivedMedia March 16, 2019 8:48PM
  • mmkmmk
    Hello, (Image) I am trying to record a payment for an invoice but it keeps saying "Oops! There was an issue with recording your payment. Please try again." The invoice is in US$ and I am trying to record a payment against it in PKR. Which is a great feature btw, and one of the reasons I quit paying for Quickbooks to come to Wave. But…
    mmk 130 views 0 comments Started by mmk March 16, 2019 6:20AM
  • Hiya. I have been attempting to get our credit card info updated for the last 10+ days and I am not having any luck- no new/recent transactions are uploading. I have "Edited Bank Credentials" and made sure that our login and password are both up to date. I have tried to manually update repeatedly over the past week. Our bank connection…
    Naea 22 views 3 comments Most recent by Naea March 15, 2019 9:52PM
  • Hi, I am using Chinese transaction descriptions and account names. Since the upgrade to new version, the exports are not right. The characters become monsters in csv/blanks in pdf. (Am preparing year-end closing for FY2018. For last year's year end closing, I did the same and export at the time were still look good, can export the characters corr…
    dennis11211 25 views 1 comment Most recent by JamieD March 15, 2019 7:44PM
  • Hi there. No PayPal transactions are showing up in wave When I made a PayPal business account, PayPal asked me to confirm my bank account with two small deposits (3cents and 4cents) Those small deposits have shown up on my bank statement. I have made sales since that have gone into my PayPal account, (which where put on hold in PayPal because of …
    accounting4me 14 views 8 comments Most recent by Charlotte March 14, 2019 8:28PM
  • Hi everyone! I wanted to notify you of an issue that occurred this morning. After receiving reports from a number of customers, we notified our team and discovered that some performance maintenance we were conducting under the hood was causing some parts of Wave, such as reports and account balances, to take longer to update. We’ve now made som…
    Charlotte 504 views 12 comments Most recent by JamieD March 14, 2019 6:44PM
  • (Image) As seen above, the account balances for foreign currencies in the transactions page does not sum correctly for the selected account. The actual transactions in this account currently sum to 0CNY which is correct in the dropdown but incorrectly shows as 18.61USD. In reports, the conversion is correct for each line item, however the summ…
    Brice_H 92 views 1 comment Most recent by JamieD March 13, 2019 4:28PM
  • Hi there I am trying to give access to my accountant so she can over look my business for the passed week but I keep on getting and error message. I have kept trying for a couple days now thinking it may be a technical error that would resolve sooner or latter but it has not. Every time I invite my accountant I get the following message " Oo…
    AvalonRe 36 views 1 comment Most recent by ZoeC March 11, 2019 7:39PM
  • Hi Wave Support, I've had quite long delays between uploading about 280 CSV bank transactions and their being shown. So although it looked successful first time, I tried it once more, and again nothing was showing. However a few days later both sets of entries were added. This resulted in duplicated sets of figures! I deleted them and tried to st…
    Will_W 14 views 4 comments Most recent by AlexL March 8, 2019 5:27PM
  • Hi Waveapp team, I seem to face problems uploding CSV files. At times it works, other times it doesn’t. After uploading the file and selecting the “date” “description & “email” column, I’ll get redirected to the transactions page (where all transactions are shown) but the new data from the CSV I uploaded isn’t there. Is this a common issue?…
    Tengku 493 views 16 comments Most recent by Will_W March 7, 2019 8:26PM
  • trying to connect new Home Depot CC to Wave. But the url to reach Home Depot cc login is incorrect so my login credentials aren't being accepted. it should be
    bpipres 61 views 1 comment Most recent by Ryan_W March 6, 2019 11:09PM