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Discussion List

  • In fall 2017 there was a post about the new version of Wave that was coming, and one of the highlight features was that we would have the ability to switch the sales tax report to cash-basis vs. accrual accounting. While I can't find that post, I can find people mentioning they have the new feature as early as January 2018 like here (https://commu…
    ACERescue 18 views 2 comments Most recent by ACERescue September 9, 2019 6:01PM
  • Hello- We have had this software for several years though I am just now using it more frequently. One problem is that nearly every time I try to add a transaction (whether income or expense) there is an error of some kind. Most frequently it says it cannot save right now or that an error occured while fetching categories. Sometimes I can log out …
    Zach 23 views 1 comment Most recent by BarsinA September 6, 2019 6:29PM
  • I have followed all the help advice, I changed my password I tried to update my credentials I emailed Wave. I am looked out and can not update credentials and my wave program wont update any of my accounts and I have not heard back from anyone at wave. WHAT IS GOING ON. I am beginning to feel very unsafe. Does anyone have any suggestions about how…
    Abbie 35 views 2 comments Most recent by BarsinA September 4, 2019 6:08PM
  • Ok I have had this issue for a few months, where the connection to the bank downloads transactions twice, Now the same transaction appears 3 or even 4 times, this is a real problem. (Image) . The connection is to scotiabank mexico
    marciavara 24 views 0 comments Started by marciavara September 2, 2019 3:03PM
  • So, you can change the unit column from Hours and items, but why doesn't it total at the bottom of the invoice? Just wondering if there is any way to do this? (Image)
    mahout 19 views 1 comment Most recent by JamieD August 30, 2019 4:14PM
  • Hello. I am new to Wave. So far, it's good. I've created my first invoice. I've used the contemporary invoice template (nothing too fancy). I set it up. I only have 2 line items and 1 footer. I used to use Invoice Ninja but decided to try wave. The problem im having is that my invoice is nicely viewed on the 1 page but when i click p…
    DeeDee76 235 views 1 comment Most recent by Madbot August 30, 2019 12:41PM
  • I use the footer to display my IBAN. Some Numbers are replaced by **** like if it was a credit card number. It works fine when I change it manually or when I create from scratch a new Invoice. The text is modified when it comes from the Invoice Customization presets, so I need to correct it manually each time - and it does the same with reccuring…
    JeromeFF 48 views 0 comments Started by JeromeFF August 30, 2019 11:21AM
  • Hi Guys! I am excited about joining this group. Looking forward to helping anyway i can. I have a quick one for you. How do I upload a CSV or excel file to wave? I see an option for exporting a file but none for importing. Can anyone help, please?
    CJ_1978 26 views 1 comment Most recent by JamieD August 29, 2019 3:52PM
  • Hi, Every time I chose to transfer from card, bank, or loan to my PayPal account the mirrored record converts to PHP currency which is not correct. Can you please help me fix this problem.
    joeyb506 20 views 1 comment Most recent by JordanD August 28, 2019 6:48PM
  • (Failed) Select a valid choice. 224151613 is not one of the available choices. It comes up in a pink box. I am wanting some help with this failed error message. It keeps coming up when i am trying to allocate a transaction to another bank account. The transaction will not reallocate to the correct account and therefore i cant reconcile the ba…
    robjule 43 views 3 comments Most recent by JamieD August 26, 2019 7:01PM
  • I uploaded the wrong PDF using the web interface (not the mobile app), and it most definitely is not a receipt. As such, it seems to be stuck in the "Processing" stage, and I can't cancel it or delete it. I can still upload other receipts, but I want this incorrect one gone. How can I remove it?
    dunchr22 170 views 5 comments Most recent by JamieD August 26, 2019 5:59PM
  • How do I print out a copy of my transactions?
    plkidd2 29 views 3 comments Most recent by AmandaK August 25, 2019 7:09PM
  • Wondering how to import customer csv file with address and STATE? I have tried a few different ways to import members with full addresses with no success. I would rather not do this manually. Example address, city, STATE, zip
    nsheler1 93 views 5 comments Most recent by ChelseaK August 20, 2019 8:36PM
  • Hi Everyone, I notice that Wave has a new layout that started some time this year. My account is still on the old layout. How do I upgrade to the new layout?
    SharonT 145 views 8 comments Most recent by ChelseaK August 20, 2019 5:34PM
  • Hi everyone, My associate and me both do billing independently of each other and although a certain portion of what we bill goes to a common bank account, the big majority of the amounts someone bills go to that person directly. Currently, all of our payments from Wave are made to a single bank account and the constant splitting of the money that…
    antoinedl 39 views 1 comment Most recent by ZoeC August 19, 2019 3:04PM
  • Hi people, I run a property rental company... Rent comes in and Mortgages, Repairs, wages goes out... When I run my monthly report for Invoice by customer, all is ok (all rents show up) When i then run my monthly expense by vendor, not all my expenses show up (mortgage payments are missing) Any idea how to track this problem down >>>…
    VinceCoombs 281 views 9 comments Most recent by BarsinA August 16, 2019 7:52PM
  • When I export data (in this case, sales tax) from waveapp, the fields containing currency values all have a preceeding unwanted character - i.e. £0.00. Why is this, and how do I make it stop please?
    andynoiseboy 55 views 4 comments Most recent by AlexL August 16, 2019 7:38PM
  • are the labels/ column headings the wrong way "Debits" and "credits" (Image)
    dxw11 26 views 1 comment Most recent by Myron August 8, 2019 6:44PM
  • Hi, i tried exporting my data into excel numerous times but i have not received the email with link to download. Please look into this or if someone could assist, how long does it take to receive the data export email? Thanks!
    Venosh 41 views 10 comments Most recent by cvtan August 7, 2019 2:08AM
  • Hello I'm new to this software and it looks great. I'm a bit curious about the backup and availability, anyone can share some information about that.
    hhajj 993 views 5 comments Most recent by James_Hudson August 5, 2019 9:02PM
  • Hi, I am trying update my VAT percentage to 15% from 14% I can't find an option to edit this on the system. Please help?
    ashley2020 34 views 4 comments Most recent by Loni August 1, 2019 12:51PM
  • I have 3 businesses connected through 1 username. Can I add a new user to one of the businesses without them having access to the other 2?
    Seawolf6 22 views 1 comment Most recent by Myron July 30, 2019 10:15PM
  • Why am I not able to scan and upload bills the same way as receipts? Is there any way to attach scan of original to the bill?
    besimple 54 views 3 comments Most recent by ZoeC July 30, 2019 4:54PM
  • Hi, I was busy editing a customer and then saved and now the customer and all their invoices and payment history are gone.
    InunuNet 20 views 1 comment Most recent by JamieD July 22, 2019 7:19PM
  • When accessing setting to give my accountant access I get this message - Oops. There was an error loading your data. Please try again Any suggestions?
    Eb3678 35 views 2 comments Most recent by Eb3678 July 18, 2019 8:33PM
  • I had a user uploading receipts via mobile Receipts app. Then I would log into the desktop app as an Admin and post receipts to the transactions. Yesterday the user deleted his account, and today I noticed NONE of the receipts that he uploaded and I posted and reconciled are VIEWABLE. They are GONE!!
    CaliGirl 28 views 2 comments Most recent by CaliGirl July 18, 2019 7:56PM
  • I opened a case 6 months ago. 2 months ago I was assured the problem was fixed, well it wasn't and any follow up I've made in the past two months has simply gone unanswered
    anazary1 30 views 2 comments Most recent by anazary1 July 12, 2019 6:04PM
  • Hi I signed up for Wave and cannot link my ABN Amro Bank account successfully. I have tried multiple variations of my Account Number (Rekeningnummer), input my Pasnummer and tried both login types "met identifcaticode" and "met e.dentifier" As of yet I have had no luck and have now tried too many attempts and Wave has inform…
    Bradly 30 views 1 comment Most recent by Myron July 12, 2019 3:44PM
  • As suggested in another post, I'm using Estimate and Invoice and hence for Delivery Notes I'm using another business. Is there some way to link the customer list between both the businesses?
    Vinay 30 views 3 comments Most recent by Myron July 11, 2019 9:32PM
  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 858 views 55 comments Most recent by JamieD July 4, 2019 10:44PM