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Discussion List

  • Hi Wave Support, I've had quite long delays between uploading about 280 CSV bank transactions and their being shown. So although it looked successful first time, I tried it once more, and again nothing was showing. However a few days later both sets of entries were added. This resulted in duplicated sets of figures! I deleted them and tried to st…
    Will_W 1 view 4 comments Most recent by AlexL March 8, 2019 5:27PM
  • Hi Waveapp team, I seem to face problems uploding CSV files. At times it works, other times it doesn’t. After uploading the file and selecting the “date” “description & “email” column, I’ll get redirected to the transactions page (where all transactions are shown) but the new data from the CSV I uploaded isn’t there. Is this a common issue?…
    Tengku 394 views 16 comments Most recent by Will_W March 7, 2019 8:26PM
  • trying to connect new Home Depot CC to Wave. But the url to reach Home Depot cc login is incorrect so my login credentials aren't being accepted. it should be
    bpipres 27 views 1 comment Most recent by Ryan_W March 6, 2019 11:09PM
  • Exporting reports to Excel actually creates a CSV file, not an Excel file. Same for the general exporting function in settings, when selecting Excel I get CSV. Why have two separate buttons, one for Excel and one for CSV, when both produce the same CSV?
    agrb 11 views 1 comment Most recent by Samd March 1, 2019 8:21PM
  • I am new to Wave and still setting up the accounts. Earlier I discovered that I couldn't transfer all the transactions for the last year using the direct connection to my bank. I learned that I could only get the history for the last few months that way. So today I downloaded the transactions as a CSV from my bank. However, when importing into Wav…
    mathar 1 view 2 comments Most recent by AlexL February 28, 2019 10:47PM
  • Hello everyone, You may notice that I've gone ahead and moved ahead and moved some of your other conversations here. This is because we've received a handful of reports regarding issues that sounded dissimilar, but were actually related. This morning our engineers identified an issue that occurred over the weekend, beginning September 7th, that …
    Charlotte 326 views 51 comments Most recent by Bosscar February 23, 2019 12:51PM
  • I'm trying to approve an invoice and keep getting an error message saying "Oops! There was an issue with approving your draft. Please try again." I've tried clearing my cache, restarting my computer, changing the currency (read that in an older post with the same issue), straight to save and send, from the draft screen and browser is up…
    Ashleigh 46 views 4 comments Most recent by AmandaK February 15, 2019 5:15PM
  • Hi All I think this is going to be a SUGGESTION for future updates, BUT, is there any EASY way for me to SORT on UNPAID items only in the BILLS section... Many thanks Vince
    VinceCoombs 2 views 1 comment Most recent by Samd February 15, 2019 4:48PM
  • Wave has become very slow. Waiting for 26 seconds to load a page is ridiculous. I've attached Chrome Console Log and network .har file here. What's the problem? On twitter, people say it's very fast. But it's not for me. I've 10mbps broadband connection and it's working perfectly with everything else. Please help. Thanks, Faizan
    faizanvahevaria 1 view 0 comments Started by faizanvahevaria February 15, 2019 12:47PM
    Automatic payment reminders are now going out the day before the invoice is due and invoices are showing 'Due Today' when they're not due until tomorrow. This just started happening since the new look change. Prior to that, automatic payment reminders went out the morning of the day the invoices were due and invoices were showing the 'Due Today'…
    CMH 11 views 4 comments Most recent by JamieD February 14, 2019 7:22PM
  • FeiFei
    I just closed my RBC bank account and opened a new one (the same bank). As I tried to use my email to log in Wave through the new bank account, this error message appeared—"An account with this email already exists". I know I should go back to my previous bank account and log in Wave and change the email address in my profile settings, h…
    Fei 42 views 6 comments Most recent by JamieD February 13, 2019 6:14PM
  • JoFJoF
    so, I have one transaction that does not show up on my wave, even though it is on my Visa Statement. The rest of the transactions are there, just not that one. how do I make it show up? I have updated wave from the bank connection page and like I said, everything else is showing up.
    JoF 1 view 3 comments Most recent by Charlotte February 13, 2019 1:09AM
  • I uploaded statements from CSV file and the all the withdrawals were imported as deposits (income); so I deleted the transactions. I am now unable to upload the statement again in an attempt to have the withdrawals uploaded as expenses. Wave flags them as potentially duplicates, I selected "Yes Upload", but it brings me to the Statement …
    woodlandcreek 11 views 2 comments Most recent by Charlotte February 12, 2019 8:57PM
  • In purchases / Bills I cant seem to load an Invoice from vendors I can in recepits can any body help
    BKLtreasurer123 2 views 1 comment Most recent by Erik February 12, 2019 4:32PM
  • I have few bills from last year as I ampreparing this year reports, one of the collaboratorscategorized some bills as petty cash which they are not, so in an attempt to fix it by renaming it, it doesn't allow me to do so. I've triedto create a new bill and deleting these bills it also prevented me from doing so. Can Anyone help and show me w…
    ISocial Media 215 views 13 comments Most recent by Erik February 12, 2019 4:24PM
    Kindly help, my wave estimates showes as per the screen shot. How can i go about it??
    MAZ 12 views 6 comments Most recent by Ryan_W February 11, 2019 10:08PM
  • I sent an invoice to a client and I think it went to the wrong email, I went in, updated the email and resent it. But I want to be able to check the history of my invoices so I have a history of when I sent them, who I sent them to etc. That way before I talk to my client I can verify when I have sent the invoices and who they were sent to. I w…
    mikaela 682 views 4 comments Most recent by mileskb February 11, 2019 9:50PM
  • Hi, Recently I started a new account to manage an organizations accounting. However I see several screens without the crucial functionality. For example. In transactions screen I cannot sort by description/date/amount. I cannot click to transactions and do a transfer etc. Why is this ? How can I get the same for the new account. Thanks
    sabiresufali 1 view 3 comments Most recent by JLREIF February 10, 2019 7:13PM
  • When take a payment from a Wave invoice the category is "Invoice Payment". But I want to change it to "Sales" to match up with the rest, it's not possible to change the category and "Invoice Payment" is not an options in the pull down for others. I want all my revenue/sales to be under one category. Suggestions?
    steve99 197 views 6 comments Most recent by Wavemike1944 February 7, 2019 11:15AM
  • Hello, I'm hoping someone can help with this. The transactions stopped importing on November 8. I have tried updating my credit card credentials but nothing worked. Because it has been over 2 months with nothing happening, I deleted my PC Mastercard connection in order to try and add it again, but it won't connect. I get a message "There i…
    Dana_R2015 84 views 2 comments Most recent by Samd February 6, 2019 4:46PM
  • CVS Import is not working. I downloaded the provided sample and populated it with my data as specified however I always get same error that it cannot find any new customers to import. When uploaded all the info (first 5) is correct but when I click to accept and import it says nothing to import. Says failed to import 26 so it counted the lines …
    paulkruger 3 views 1 comment Most recent by JamieD February 1, 2019 6:57PM
  • I am using web version, recently I reinstalled google crome after that from wave estimate window not working shown blank. When I open wave showing guest collaborator need permission from wave, pls help.
    smartlife 73 views 5 comments Most recent by JamieD January 29, 2019 11:06PM
  • Anyone else experiencing this issue? When I got to "Run Payroll," it says "Calculating your payroll..." for a long time, then eventually stops and asks me to retry. I've tried several devices and internet connections. Already late getting payroll out. Does anyone have any suggestions?
    GoodMovers 3 views 0 comments Started by GoodMovers January 29, 2019 9:30PM
  • Congratulations on releasing the developer preview API. It might seem trivial, but I do believe you have inaccuracy in you roadmap In this article Your key deliveries are: 2018, Q4 - Developer Preview 2019, Q1 - Ready for Commercial Use, with Invoice Create 2018, Q2 - Integrations Di…
    lukav 1 view 0 comments Started by lukav January 29, 2019 9:28PM
  • I get the following error message message when I click on the Sign in with Yahoo link: OpenID discovery error: HTTP Response status from identity URL host is not 200. Got status 502 Can anyone help? Thanks
    alandacapital 32 views 0 comments Started by alandacapital January 23, 2019 5:56PM
  • Why I cannot create a bill and my goods in inventory, that is I have to select a expense account to create a purchase bill but I need to select a inventory asset account when I purchase my goods and create my bill. previously I could do that but the list shows only expenses accounts
    cetustone 30 views 5 comments Most recent by nichanafey January 23, 2019 11:40AM
  • Good day. While posting transactions today, I was not able to pull up the categories from the drop down. I even logged on different devices but to no avail. On another note, did the layers for the drop down change? While viewing in phones in portrait mode, the transactions are a layer above the categories pop-up/choices. I have to switch to…
    Jomz 65 views 18 comments Most recent by Samd January 22, 2019 6:06PM
  • Hi All, I have recently started using the receipts app which is great. Recently I added a new checking bank account asset on the website. Previously it was not showing up as an option on the payment account drop-down within the app. It just has cash on hand as the only option. Now there are no options at all on the payment accounts, just a blank…
    kenno_t 14 views 2 comments Most recent by JamieD January 18, 2019 9:25PM
  • I'm having an issue uploading transactions for a single account. I uploaded several accounts worth of PayPal CSV exports after I wrote a tool to convert them into Wave-compatible columns: It makes very vanilla files, with everything sanitized. Using this tool I split up my PayPal …
    mostlydev 31 views 2 comments Most recent by mostlydev January 18, 2019 4:26PM