Technical Support

Something doesn't look right? Let us know here.
 

Discussion List

  • For the last couple of days I have been attempting to login to the site and after the login page the rest of the site never finishes loading. It appears to be in some kind of loop that just keeps reloading. between this image (Image) and this image
    agrussell1 239 views 3 comments Most recent by AlexL December 3, 2019 10:43PM
  • Hello there I've downloaded the Wave .CSV sample file, and copied and pasted my customers into it. However, when I try and import the .CSV file, the website throws out an a red error box stating "Unable to decode CSV file". I'm not sure how to fix this....any advice/suggestions as to why the error box keeps popping up will be greatly …
    SusanRoets 167 views 9 comments Most recent by bruceybrown December 3, 2019 5:28AM
  • I went to apply a manual check payment against an invoice. It will not allow me to choose my bank account. It worked fine on another business right before, but the only difference is that the other business has multiple accounts to choose from. Can anyone else that only has one account see if they can choose the account?
    doughboy 24 views 2 comments Most recent by BarsinA November 25, 2019 10:44PM
  • Hey wave'ers! I had a quick question. Been using Wave for a while and I've been pretty happy with all the features and workarounds that i've implemented to get my workflow for accounting pretty sorted. Just a few things that I am unable to overcome. 1. How do I generate detailed reports at the end of the month to hand over to my accountant which w…
    mithun 23 views 4 comments Most recent by mithun November 22, 2019 1:44PM
  • HI! I have exported data and received the email. A new tab opens when I click on the link but it is a blank page. What is going on?
    svalleypetsitting 30 views 1 comment Most recent by AlexL November 18, 2019 5:29PM
  • Hi, Doing my taxes here in Australia, and I notice that the profit and loss statement doesn't include the assets you acquire throughout the year but are purchases made none the less. Makes sense, but are these something I need to calculate then separately for my tax return? The amount of profit I have made in the top line, this doesn't account fo…
    Enchanted_Pie 35 views 1 comment Most recent by EmmaP November 15, 2019 7:30PM
  • Hi Team, From last one week I am trying to upload the csv file of my bank Statment for the last 6 month period. In last step it show the error message that we have observed that there will be some duplicate entry. You want to proceed or cancel. I choose to proceed then I saw that all most all the bank entry are uploaded double. I have deleted al…
    Lohani 23 views 3 comments Most recent by Lohani November 15, 2019 7:07PM
  • Hi, I've been using the receipts app as usual this past 2 months and noticed that nothing from the app has been sent to the account, and they're all missing. This has also happened on another IOS device, the only things that register are emails sent to the database, not the IOS photos. Any ideas if a) I can get them back, as they were photographe…
    am1980 38 views 1 comment Most recent by EmmaP November 14, 2019 4:06PM
  • TGWTGW
    Hi there, I'm having issues with both app-scanned and emailed receipts not uploading or not uploading properly. Lots of receipts haven't been recognised at all, some suggest it can't read the attachment, some seem to just have disappeared... I've no idea what's going on but it's making doing my VAT return a bit of a nightmare!!! See the attached …
    TGW 43 views 1 comment Most recent by AlexL November 13, 2019 5:06PM
  • Hi guys, Just created a new business on Wave. And ive been through and customised invoices etc. Even sent some invoices, however the dashboard page is still stuck on the welcome page. "Where do you want to start?". Is there an easy way to disable this and get back to the regular dashboard?
    tomgriffithscreative 60 views 2 comments Most recent by tomgriffithscreative November 9, 2019 10:37AM
  • Hi, we exported a CSV file of our financial statements, added some additional tabs, saved and closed the file. When we re-opened the file, the financial statements and other tabs got deleted, except for one (which had our notes to our accounts) - the tab was renamed to the name of the file. We don't know what happened! Could you tell us how we …
    MAPZW 25 views 2 comments Most recent by MAPZW November 1, 2019 4:57AM
  • My purchase - bills is totally blank, can help me out..? (Image)
    REDHOLMES 37 views 10 comments Most recent by ConnorM October 31, 2019 6:33PM
  • You've got to please work on your date conversion/readability. Since you've switched off support for Europe, I have to manually import CSV statements from 4 different banking institutions, which is painful enough. But I've only just realised that your G Suite import plugin is not capable of reading dates correctly. That's a major issue because it …
    nadworks 20 views 2 comments Most recent by nadworks October 27, 2019 9:48AM
  • Hi - I'm using Wave through a browser. I've checked my firewall settings and don't use a proxy. I can reach all other *.waveapps.com applications but anything that tries to reach next.waveapps.com I get an unreachable error. I've tried 3 different browsers as well. Has anyone else had similar issues and have any suggestions on how to resolve? I…
    roboto 30 views 1 comment Most recent by EmmaP October 23, 2019 6:41PM
  • Hi, how can I cancel the invoice.
    Brandagic_jF 398 views 8 comments Most recent by EmmaP October 23, 2019 4:58PM
  • my quotation (estimates) show diff words at diff days, yesterday was quotationa and today was quotationmi, i didn't change anything
    payreconco 37 views 1 comment Most recent by JordanD October 22, 2019 1:03AM
  • An amount of $192.35 as the account balance (cash balance) but i have not entered any transactions into the system. Can this error be resolved please?
    Nekagreene 26 views 1 comment Most recent by AlexL October 17, 2019 7:01PM
  • I’m trying to sign into and use the Wave Receipts app using Google to authenticate. When I do for the first time, I go through the authentication process but then it goes back to the login screen and gives and error in JSON format saying that my user is unsupported on the back end (?) afterwards, pressing the Login with Google button does absolut…
    awaycott 118 views 7 comments Most recent by AlexL October 17, 2019 3:25PM
  • Hi, My Receipts (app and desktop) is not pulling the data through. It uploads the receipt, but does not extract the info. Also - the app shows me as "Offline" which I am not. I have logged out and back in - same story. Any feedback on this issue? Sam
    SamScarborough 21 views 2 comments Most recent by SamScarborough October 12, 2019 4:55PM
  • Hi, My download into csv file is missing at least one receipt. I can see the receipt in the receipt section online, but when the csv is exported it does not exist. Can anyone help?
    Alijc 25 views 3 comments Most recent by AlexL October 9, 2019 4:06PM
  • I am trying to manually add beginning balances. I finished the bank balances but now trying to add assets such as building, in the journal transaction the drop down menu only shows uncategorized expense or income.
    Irma 81 views 6 comments Most recent by AlexL October 7, 2019 3:17PM
  • Hi there I use wave mainly for the very basic needs of invoicing, tracking transactions, and just the very basic accounting so I'm not a pro at it... Now, I have noticed that on 2 occasions my business card has been accidentally charged by Transport NSW (it has a contactless system which can charge credit cards). How I should record this accident…
    Alex_BBT 32 views 1 comment Most recent by EmmaP October 4, 2019 7:14PM
  • Good day It was suggested to me by an accountant to use Wave and connect my bank account so that it would be easier for the accountant to handle. I connected my bank account to wave, and every single day I get the notification per sms that there is a login on my bank account (as I have my bank setup to notify me of any activity on my account). Y…
    ZaneLuka 25 views 1 comment Most recent by AlexL October 2, 2019 7:18PM
  • I am not sure if this is just related to my account, but the Instant Payout function does not seem to be working correctly. It shows that there are funds available for instant payout, but attempts to actually "payout" result in an error message, telling me to try again. Attempted to change the account (and card) used for Instant Payout a…
    ATepfer 214 views 4 comments Most recent by BarsinA September 24, 2019 6:24PM
  • All reconciliation work was done for 2017/2018, the Wave account was balanced and reflected the details of our checking account. Now, for some reason, the Wave Account Reconciliation overview shows problems (not reconciled) each month, no changes to any monthly entries, Wave end of each month is correct but overview shows problems. (Image)
    christinew 57 views 3 comments Most recent by AlexL September 24, 2019 6:20PM
  • I am getting the following error message when trying to launch the Wave Connect add-on from Google Sheets - This action is not supported while logged into multiple accounts in the same domain or multiple consumer accounts. Please log out and try again. I have completely logged out of everything, shut down the computer and logged back in and stil…
    scout_treas 19 views 5 comments Most recent by ChelseaK September 19, 2019 9:48PM
  • (Image) Hello! I love Wave and have been using it for years without issue. BUT a few days ago, I couldn't view/access any of my billings in the Estimates page, I can't create an Estimate as well. I was forced to make one using my Android smartphone because for some reason, it works fine there. I can also view/edit my bills and invoices. So it is…
    kristinebmendoza 27 views 7 comments Most recent by kristinebmendoza September 17, 2019 11:48PM
  • All my payouts have been put on hold for a week now instead of being instant like they were previously. Is this a glitch or permanent change and how long are wave "holds"?
    Tcrand 416 views 5 comments Most recent by ChelseaK September 17, 2019 7:45PM
  • Hi, I have been using waveapps for the past two years and I loved it. I used waveapps for my personal finance. I try to upload my bank statement to waveapps using .csv format. It usually works with sometimes I have to re-save the file in .csv format again to ensure no error. But now it does not working. It keeps give error that "Something we…
    alhakam88 353 views 14 comments Most recent by AlexL September 17, 2019 6:59PM
  • Hello, I'm finding that when I forward my receipt to Wave - and I try to categorize it - I only see accounts of the Expense types. I purchased a large piece of equipment on a credit card, and I want to make sure that receipt / transaction is recorded as a fixed (capital) asset - Under "Propery, Plant, & Equipment". How do I tell th…
    RRTS 393 views 6 comments Most recent by JordanD September 15, 2019 6:36PM