Technical Support

Something doesn't look right? Let us know here.
 

Discussion List

  • Hi all, I am having an issue when i create an estimate and convert it to an invoice, it does add my standard memo to the invoice. And the standard memo has my bank details for payment, i always have to create a separate invoice whilst copying the details from my estimate as converting it to an invoice does not work. Not sure why it does not wor…
    TopDad 15 views 1 comment Most recent by AlexL March 25, 2019 8:44PM
  • Hi, I just signed up for wave apps. While drafting my first invoice, the notes & footers are overlapping, text is sitting on top of each other & the header is being added onto an extra page. Is there any way to rectify this ? Thanks
    brahm 68 views 4 comments Most recent by Magicalme March 25, 2019 7:13PM
  • It would have been very convenient if we were able to select specific transactions in the Account Balances or Account Transactions section to see the total amount of those specific transactions. I was wondering if you have that option in mind for future updates.
    Mehdi 1 view 0 comments Started by Mehdi March 25, 2019 1:21AM
  • I have created a new business (currency set as NZD) and imported transactions from connected bank. the bank account is in NZD but has imported the transactions as USD. i have tried creating another business and re importing everything but the same thing happens. wouldn't be a problem but whenever I try scanning a receipt it converts the currency …
    bonny_and_grace 13 views 0 comments Started by bonny_and_grace March 22, 2019 6:12PM
  • Hi Team; Is it possible to export the list of vendors & customers from Wave? Thanks regards Caren
    Caren 165 views 1 comment Most recent by Samd March 22, 2019 3:07PM
  • Hi, I want to give opening balance to short term asset account. How to do that? Regards, Raysgto
    Raysgto 66 views 5 comments Most recent by Samd March 20, 2019 4:46PM
  • I added an account that I know would like to archive (ideally delete) and keep getting this message: (Image) Despite what I think is "Disconnecting Payments," it won't allow me to complete the archive transaction. Any clues as what needs to be done?
    helioegret 124 views 8 comments Most recent by ZoeC March 19, 2019 5:10PM
  • Good evening, i have been looking thoroughly through the website to see if i can have any other payment options, i.e Paypal / square etc. The reason for this is the company i have started working for sell E-Liquids and 'Stripe' prohibits me from using them to process payments. Can you please advise on what if any, other payment options there are o…
    Comptonade 23 views 1 comment Most recent by AlexL March 18, 2019 7:19PM
  • When sending an invoice to companies I have to copy and paste my email signature into the email contents box. I would like to make a feature request where you can create your signature to be used into your emails each time you send out an estimate or invoice. Thanks James
    KontrivedMedia 38 views 5 comments Most recent by KontrivedMedia March 16, 2019 8:48PM
  • mmkmmk
    Hello, (Image) I am trying to record a payment for an invoice but it keeps saying "Oops! There was an issue with recording your payment. Please try again." The invoice is in US$ and I am trying to record a payment against it in PKR. Which is a great feature btw, and one of the reasons I quit paying for Quickbooks to come to Wave. But…
    mmk 94 views 0 comments Started by mmk March 16, 2019 6:20AM
  • Hiya. I have been attempting to get our credit card info updated for the last 10+ days and I am not having any luck- no new/recent transactions are uploading. I have "Edited Bank Credentials" and made sure that our login and password are both up to date. I have tried to manually update repeatedly over the past week. Our bank connection…
    Naea 12 views 3 comments Most recent by Naea March 15, 2019 9:52PM
  • Hi, I am using Chinese transaction descriptions and account names. Since the upgrade to new version, the exports are not right. The characters become monsters in csv/blanks in pdf. (Am preparing year-end closing for FY2018. For last year's year end closing, I did the same and export at the time were still look good, can export the characters corr…
    dennis11211 13 views 1 comment Most recent by JamieD March 15, 2019 7:44PM
  • Hi there. No PayPal transactions are showing up in wave When I made a PayPal business account, PayPal asked me to confirm my bank account with two small deposits (3cents and 4cents) Those small deposits have shown up on my bank statement. I have made sales since that have gone into my PayPal account, (which where put on hold in PayPal because of …
    accounting4me 2 views 8 comments Most recent by Charlotte March 14, 2019 8:28PM
  • Hi everyone! I wanted to notify you of an issue that occurred this morning. After receiving reports from a number of customers, we notified our team and discovered that some performance maintenance we were conducting under the hood was causing some parts of Wave, such as reports and account balances, to take longer to update. We’ve now made som…
    Charlotte 394 views 12 comments Most recent by JamieD March 14, 2019 6:44PM
  • (Image) As seen above, the account balances for foreign currencies in the transactions page does not sum correctly for the selected account. The actual transactions in this account currently sum to 0CNY which is correct in the dropdown but incorrectly shows as 18.61USD. In reports, the conversion is correct for each line item, however the summ…
    Brice_H 54 views 1 comment Most recent by JamieD March 13, 2019 4:28PM
  • Hi there I am trying to give access to my accountant so she can over look my business for the passed week but I keep on getting and error message. I have kept trying for a couple days now thinking it may be a technical error that would resolve sooner or latter but it has not. Every time I invite my accountant I get the following message " Oo…
    AvalonRe 16 views 1 comment Most recent by ZoeC March 11, 2019 7:39PM
  • Hi Wave Support, I've had quite long delays between uploading about 280 CSV bank transactions and their being shown. So although it looked successful first time, I tried it once more, and again nothing was showing. However a few days later both sets of entries were added. This resulted in duplicated sets of figures! I deleted them and tried to st…
    Will_W 3 views 4 comments Most recent by AlexL March 8, 2019 5:27PM
  • Hi Waveapp team, I seem to face problems uploding CSV files. At times it works, other times it doesn’t. After uploading the file and selecting the “date” “description & “email” column, I’ll get redirected to the transactions page (where all transactions are shown) but the new data from the CSV I uploaded isn’t there. Is this a common issue?…
    Tengku 419 views 16 comments Most recent by Will_W March 7, 2019 8:26PM
  • trying to connect new Home Depot CC to Wave. But the url to reach Home Depot cc login is incorrect so my login credentials aren't being accepted. it should be https://www.homedepot.com/mycard
    bpipres 36 views 1 comment Most recent by Ryan_W March 6, 2019 11:09PM
  • Exporting reports to Excel actually creates a CSV file, not an Excel file. Same for the general exporting function in settings, when selecting Excel I get CSV. Why have two separate buttons, one for Excel and one for CSV, when both produce the same CSV?
    agrb 23 views 1 comment Most recent by Samd March 1, 2019 8:21PM
  • I am new to Wave and still setting up the accounts. Earlier I discovered that I couldn't transfer all the transactions for the last year using the direct connection to my bank. I learned that I could only get the history for the last few months that way. So today I downloaded the transactions as a CSV from my bank. However, when importing into Wav…
    mathar 3 views 2 comments Most recent by AlexL February 28, 2019 10:47PM
  • Hello everyone, You may notice that I've gone ahead and moved ahead and moved some of your other conversations here. This is because we've received a handful of reports regarding issues that sounded dissimilar, but were actually related. This morning our engineers identified an issue that occurred over the weekend, beginning September 7th, that …
    Charlotte 336 views 51 comments Most recent by Bosscar February 23, 2019 12:51PM
  • I'm trying to approve an invoice and keep getting an error message saying "Oops! There was an issue with approving your draft. Please try again." I've tried clearing my cache, restarting my computer, changing the currency (read that in an older post with the same issue), straight to save and send, from the draft screen and browser is up…
    Ashleigh 52 views 4 comments Most recent by AmandaK February 15, 2019 5:15PM
  • Hi All I think this is going to be a SUGGESTION for future updates, BUT, is there any EASY way for me to SORT on UNPAID items only in the BILLS section... Many thanks Vince
    VinceCoombs 3 views 1 comment Most recent by Samd February 15, 2019 4:48PM
  • Wave has become very slow. Waiting for 26 seconds to load a page is ridiculous. I've attached Chrome Console Log and network .har file here. What's the problem? On twitter, people say it's very fast. But it's not for me. I've 10mbps broadband connection and it's working perfectly with everything else. Please help. Thanks, Faizan
    faizanvahevaria 3 views 0 comments Started by faizanvahevaria February 15, 2019 12:47PM
  • CMHCMH
    Automatic payment reminders are now going out the day before the invoice is due and invoices are showing 'Due Today' when they're not due until tomorrow. This just started happening since the new look change. Prior to that, automatic payment reminders went out the morning of the day the invoices were due and invoices were showing the 'Due Today'…
    CMH 12 views 4 comments Most recent by JamieD February 14, 2019 7:22PM
  • FeiFei
    I just closed my RBC bank account and opened a new one (the same bank). As I tried to use my email to log in Wave through the new bank account, this error message appeared—"An account with this email already exists". I know I should go back to my previous bank account and log in Wave and change the email address in my profile settings, h…
    Fei 46 views 6 comments Most recent by JamieD February 13, 2019 6:14PM
  • JoFJoF
    so, I have one transaction that does not show up on my wave, even though it is on my Visa Statement. The rest of the transactions are there, just not that one. how do I make it show up? I have updated wave from the bank connection page and like I said, everything else is showing up.
    JoF 4 views 3 comments Most recent by Charlotte February 13, 2019 1:09AM
  • I uploaded statements from CSV file and the all the withdrawals were imported as deposits (income); so I deleted the transactions. I am now unable to upload the statement again in an attempt to have the withdrawals uploaded as expenses. Wave flags them as potentially duplicates, I selected "Yes Upload", but it brings me to the Statement …
    woodlandcreek 15 views 2 comments Most recent by Charlotte February 12, 2019 8:57PM