Technical Support

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Discussion List

  • Hi, My Receipts (app and desktop) is not pulling the data through. It uploads the receipt, but does not extract the info. Also - the app shows me as "Offline" which I am not. I have logged out and back in - same story. Any feedback on this issue? Sam
    SamScarborough 2 views 2 comments Most recent by SamScarborough October 12, 2019 4:55PM
  • Hi, My download into csv file is missing at least one receipt. I can see the receipt in the receipt section online, but when the csv is exported it does not exist. Can anyone help?
    Alijc 5 views 3 comments Most recent by AlexL October 9, 2019 4:06PM
  • I am trying to manually add beginning balances. I finished the bank balances but now trying to add assets such as building, in the journal transaction the drop down menu only shows uncategorized expense or income.
    Irma 58 views 6 comments Most recent by AlexL October 7, 2019 3:17PM
  • Hi there I use wave mainly for the very basic needs of invoicing, tracking transactions, and just the very basic accounting so I'm not a pro at it... Now, I have noticed that on 2 occasions my business card has been accidentally charged by Transport NSW (it has a contactless system which can charge credit cards). How I should record this accident…
    Alex_BBT 1 view 1 comment Most recent by EmmaP October 4, 2019 7:14PM
  • Good day It was suggested to me by an accountant to use Wave and connect my bank account so that it would be easier for the accountant to handle. I connected my bank account to wave, and every single day I get the notification per sms that there is a login on my bank account (as I have my bank setup to notify me of any activity on my account). Y…
    ZaneLuka 4 views 1 comment Most recent by AlexL October 2, 2019 7:18PM
  • I am a sole proprietor and sell employee benefits. I am looking at moving from Quickbooks to Wave. With Quickbooks I would enter in Sales a client name and then what was called an Item or the name of the insurance carrier that is actually sending me the money. This gave me the ability to run a report per client to see how much commissions or inco…
    Mankato_128 21 views 4 comments Most recent by BIRDYFLU September 27, 2019 7:48PM
  • (Image) On the dashboard area the pie chart shows "other" as £84.26 for business expenses? I cant find anything that is not categorised so why does it state other?
    snappyfish 168 views 3 comments Most recent by AlexL September 27, 2019 6:42PM
  • I am not sure if this is just related to my account, but the Instant Payout function does not seem to be working correctly. It shows that there are funds available for instant payout, but attempts to actually "payout" result in an error message, telling me to try again. Attempted to change the account (and card) used for Instant Payout a…
    ATepfer 102 views 4 comments Most recent by BarsinA September 24, 2019 6:24PM
  • All reconciliation work was done for 2017/2018, the Wave account was balanced and reflected the details of our checking account. Now, for some reason, the Wave Account Reconciliation overview shows problems (not reconciled) each month, no changes to any monthly entries, Wave end of each month is correct but overview shows problems. (Image)
    christinew 35 views 3 comments Most recent by AlexL September 24, 2019 6:20PM
  • I am getting the following error message when trying to launch the Wave Connect add-on from Google Sheets - This action is not supported while logged into multiple accounts in the same domain or multiple consumer accounts. Please log out and try again. I have completely logged out of everything, shut down the computer and logged back in and stil…
    scout_treas 1 view 5 comments Most recent by ChelseaK September 19, 2019 9:48PM
  • I am trying to archive a business, but I keep getting this message: Before you can archive this business, you must take the following actions. Disconnect your Payments account I never set up a Payment account, and I don't see anywhere that shows I have a payment account. Any ideas?
    jasoned 983 views 17 comments Most recent by AlexL September 18, 2019 2:39PM
  • (Image) Hello! I love Wave and have been using it for years without issue. BUT a few days ago, I couldn't view/access any of my billings in the Estimates page, I can't create an Estimate as well. I was forced to make one using my Android smartphone because for some reason, it works fine there. I can also view/edit my bills and invoices. So it is…
    kristinebmendoza 11 views 7 comments Most recent by kristinebmendoza September 17, 2019 11:48PM
  • All my payouts have been put on hold for a week now instead of being instant like they were previously. Is this a glitch or permanent change and how long are wave "holds"?
    Tcrand 182 views 5 comments Most recent by ChelseaK September 17, 2019 7:45PM
  • Hi, I have been using waveapps for the past two years and I loved it. I used waveapps for my personal finance. I try to upload my bank statement to waveapps using .csv format. It usually works with sometimes I have to re-save the file in .csv format again to ensure no error. But now it does not working. It keeps give error that "Something we…
    alhakam88 266 views 14 comments Most recent by AlexL September 17, 2019 6:59PM
  • Hello, I'm finding that when I forward my receipt to Wave - and I try to categorize it - I only see accounts of the Expense types. I purchased a large piece of equipment on a credit card, and I want to make sure that receipt / transaction is recorded as a fixed (capital) asset - Under "Propery, Plant, & Equipment". How do I tell th…
    RRTS 254 views 6 comments Most recent by JordanD September 15, 2019 6:36PM
  • In fall 2017 there was a post about the new version of Wave that was coming, and one of the highlight features was that we would have the ability to switch the sales tax report to cash-basis vs. accrual accounting. While I can't find that post, I can find people mentioning they have the new feature as early as January 2018 like here (https://commu…
    ACERescue 3 views 2 comments Most recent by ACERescue September 9, 2019 6:01PM
  • Hello- We have had this software for several years though I am just now using it more frequently. One problem is that nearly every time I try to add a transaction (whether income or expense) there is an error of some kind. Most frequently it says it cannot save right now or that an error occured while fetching categories. Sometimes I can log out …
    Zach 2 views 1 comment Most recent by BarsinA September 6, 2019 6:29PM
  • I have followed all the help advice, I changed my password I tried to update my credentials I emailed Wave. I am looked out and can not update credentials and my wave program wont update any of my accounts and I have not heard back from anyone at wave. WHAT IS GOING ON. I am beginning to feel very unsafe. Does anyone have any suggestions about how…
    Abbie 16 views 2 comments Most recent by BarsinA September 4, 2019 6:08PM
  • Ok I have had this issue for a few months, where the connection to the bank downloads transactions twice, Now the same transaction appears 3 or even 4 times, this is a real problem. (Image) . The connection is to scotiabank mexico
    marciavara 4 views 0 comments Started by marciavara September 2, 2019 3:03PM
  • So, you can change the unit column from Hours and items, but why doesn't it total at the bottom of the invoice? Just wondering if there is any way to do this? (Image)
    mahout 2 views 1 comment Most recent by JamieD August 30, 2019 4:14PM
  • Hello. I am new to Wave. So far, it's good. I've created my first invoice. I've used the contemporary invoice template (nothing too fancy). I set it up. I only have 2 line items and 1 footer. I used to use Invoice Ninja but decided to try wave. The problem im having is that my invoice is nicely viewed on the 1 page but when i click p…
    DeeDee76 115 views 1 comment Most recent by Madbot August 30, 2019 12:41PM
  • I use the footer to display my IBAN. Some Numbers are replaced by **** like if it was a credit card number. It works fine when I change it manually or when I create from scratch a new Invoice. The text is modified when it comes from the Invoice Customization presets, so I need to correct it manually each time - and it does the same with reccuring…
    JeromeFF 22 views 0 comments Started by JeromeFF August 30, 2019 11:21AM
  • Hi Guys! I am excited about joining this group. Looking forward to helping anyway i can. I have a quick one for you. How do I upload a CSV or excel file to wave? I see an option for exporting a file but none for importing. Can anyone help, please?
    CJ_1978 4 views 1 comment Most recent by JamieD August 29, 2019 3:52PM
  • Hi, Every time I chose to transfer from card, bank, or loan to my PayPal account the mirrored record converts to PHP currency which is not correct. Can you please help me fix this problem.
    joeyb506 2 views 1 comment Most recent by JordanD August 28, 2019 6:48PM
  • (Failed) Select a valid choice. 224151613 is not one of the available choices. It comes up in a pink box. I am wanting some help with this failed error message. It keeps coming up when i am trying to allocate a transaction to another bank account. The transaction will not reallocate to the correct account and therefore i cant reconcile the ba…
    robjule 21 views 3 comments Most recent by JamieD August 26, 2019 7:01PM
  • I uploaded the wrong PDF using the web interface (not the mobile app), and it most definitely is not a receipt. As such, it seems to be stuck in the "Processing" stage, and I can't cancel it or delete it. I can still upload other receipts, but I want this incorrect one gone. How can I remove it?
    dunchr22 101 views 5 comments Most recent by JamieD August 26, 2019 5:59PM
  • Hi there, I've tried uploading the one receipt 4 times, and each time it has stayed stuck on the Processing status. Admittedly, it is not a proper receipt but it is the best record I can find of a past transaction, so I need to find a way to upload it as a placeholder for now. Can anyone please help me find a way to delete a receipt that is stuc…
    JessieBrebner 31 views 1 comment Most recent by JamieD August 26, 2019 5:57PM
  • How do I print out a copy of my transactions?
    plkidd2 12 views 3 comments Most recent by AmandaK August 25, 2019 7:09PM
  • Wondering how to import customer csv file with address and STATE? I have tried a few different ways to import members with full addresses with no success. I would rather not do this manually. Example address, city, STATE, zip
    nsheler1 48 views 5 comments Most recent by ChelseaK August 20, 2019 8:36PM
  • Hi Everyone, I notice that Wave has a new layout that started some time this year. My account is still on the old layout. How do I upgrade to the new layout?
    SharonT 72 views 8 comments Most recent by ChelseaK August 20, 2019 5:34PM