Technical Support

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Discussion List

  • Could someone help me pls
    Incubasys 51 views 4 comments Most recent by Alexia April 10, 2018 6:45PM
  • Hi, am getting a server error on the Accounting bit of transaction. Kindly assist. See attached.(Image)
    Midhill 64 views 1 comment Most recent by Alexia April 10, 2018 3:29PM
  • There are so many bugs with this software, most of my data is incorrect. I'm a paying customer for payroll and I'm consistently disappointed. Here's just a few of the bugs: * "deposits" categories as "withdrawls" * Bank accounts not syncing * Splitting 1 transaction to multiple invoices is a disaster * Recording a payment for…
    adam 65 views 1 comment Most recent by Alexia April 9, 2018 6:59PM
  • I deleted receipts but they are still visible in my balance sheet. How come they are not processed? What should I do?
    Pauline 15 views 1 comment Most recent by Alexia April 6, 2018 2:14PM
  • When deleting or moving transactions from accounting, it takes likes forever. It seems as if the page stopped responding. Is there any way that can be fixed?
    hennierooibaard 36 views 3 comments Most recent by Alexia April 6, 2018 1:39PM
  • If I put a negative value in on the invoice, when I down load to PDF to send to customer the column called Price shows the negative value in brackets and then the Amount column on the end shows the value with a minus sign in front. Its not consistent and doesn't look good. Is there a setting ive missed where this can be set to show both columns th…
    TaylorGray_SA 173 views 3 comments Most recent by Alexia April 5, 2018 8:51PM
  • I upgraded from El Cap to High Sierra. I get a 502 from Wave. Do you see me as a new machine? Because I can sign in. I just cant access my invoices...
    Pierrott 623 views 44 comments Most recent by Alexia April 5, 2018 7:55PM
  • Hi! Great effort, entire time of Wave Community deserve appreciation! Kindly guide me on following point: While recording payments or expense, I add description. After saving all the transaction, description / narration is neither visible in screen nor in print. Its difficult to recall the transaction from vendor or customer name. Please guide…
    consulting360 52 views 3 comments Most recent by Alexia April 2, 2018 6:39PM
  • You outlined that this had been solved but unfortunately it's exactly the same as it was 3 days ago. I can't use bank link either.. Having really trouble uploading a bank statement! I select my appropriate file, select the correct account and hit upload. After a few seconds, I get: "Oops! Something isn't right. Please correct what's highli…
    huztlar 160 views 5 comments Most recent by diana02 March 29, 2018 9:49PM
  • Hi! I have several businesses on waveapps. Once I have added collaborator to one of my businesses - and it was ok. Second time I tried to add collaborator to other business - and no email to her was coming. My email: [email protected] Email of collaborator: [email protected]
    borenjko 29 views 1 comment Most recent by lylavuono March 29, 2018 7:18PM
  • Where can I report the errors or issues?
    Newuser 25 views 1 comment Most recent by JenHopf March 29, 2018 4:12PM
  • I'm having the same problem cookiesbylani had on 22 March. Receipts are stuck in processing - please help! Thanks.(Image)
    Therese 61 views 3 comments Most recent by Alexia March 27, 2018 8:57PM
  • I must say that it is a very poor show that Wave do not allow direct contact to a support center rather than is open forum. I Recently enabled my banking connection in order to import my banking information into Wave. I then experienced my accounts being accessed in the early hours of the morning +- 1am. I then disabled my accounts but sure enoug…
    Upset 26 views 1 comment Most recent by Alexia March 27, 2018 8:16PM
  • ziazia
    We have over 2000 customers registered in our Waveapps database. Of late, we have been finding that it can be quite frustrating to produce an Estimate for our customers. A consistent problem is that clicking on the customers line results in either a long wait or a long script error. Has anyone else had this? Can this please be looked into and fixe…
    zia 30 views 2 comments Most recent by zia March 26, 2018 9:02PM
  • Sent out an invoice, received payment ( pending) last night. Today everything is gone. Please help!
    Jon_Myers3636 30 views 1 comment Most recent by Alexia March 26, 2018 6:33PM
  • (Image) Receipts has been stuck in processing status since forever... Uploaded them via phone, but never got processed so that they can be verified. Please help Logged in and out over the weeks, refreshed etc... Nothing helps
    cookiesbylani 49 views 1 comment Most recent by Alexia March 22, 2018 7:48PM
  • i tried to contact support with to no avail but i tried everything including google search resetting password don't work either as i am yet to get the reset email i just cant login to my account and honestly i am now frustrated any help please thanks.
    kevin7811 271 views 1 comment Most recent by Alexia March 14, 2018 8:19PM
  • was in the middle of an estimate and does not add the new customer. keeps saying error. Can you assist?
    JeanPaul 30 views 1 comment Most recent by Alexia March 14, 2018 4:30PM