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Discussion List

  • I am performing bookkeeping on behalf of a small business. There are two credit card holders that roll up to one credit balance. However, the second card was added after the fact. Once we added the secondary credit card to Wave, it now doubles up transactions. Prior to adding the second card, the initial card connect was not consolidating the tran…
    ncraft6 31 views 1 comment Most recent by NopDesign_Connor May 8, 2018 5:14PM
  • Hi there, I use the Wave app for storage of my tax receipts. I recently opened the app to add some new receipts and nothing shows up. It has the "loading" wheels but nothing ever shows up. I need all these records in a few months. They add up to thousands of dollars. Thank you in advance.
    Petey86 11 views 1 comment Most recent by NopDesign_Connor May 8, 2018 5:09PM
  • Hi First problem: I noticed that the 'Transactions' tab didn't correlate with my 'Dashboard'. I then realized that the 'Transactions' tab didn't import ALL my transactions from my bank. Second Problem: I then tried to rectify the problem by importing a .csv assuming that Wave would detect duplicates and only import the missing transactions. WRON…
    eugenevanpotch 347 views 1 comment Most recent by Alexia May 2, 2018 6:44PM
  • aliali
    Help! After four years of using wave i suddenly cannot attach my payments in my transactions area to my invoices? Its coming up as USD when my wave is set up in NZD and all my payments are in NZD - im not sure why this has happened? I dont want to manually have to record all my payments as suggested to me! Why has this suddenly happened? Example a…
    ali 1 view 1 comment Most recent by Alexia May 2, 2018 6:36PM
  • I am currently a Quickbooks Online (Mac) user looking to move to different accounting software. Our business is organized as an LLC. When I tried setting up the account in Wave, I was given no choice for organization type. I figured out that if I created a "dummy" business and then went to Add a New Business, the Business Type choices…
    BillMc 11 views 1 comment Most recent by Alexia May 2, 2018 5:59PM
  • Hi, First Thank to Waveapps for such lovely accounting system. It’s fully suitable for my business and Im very happy <3 I have some questions and please help me. I have two assets account: “Company account” and “Zura Account” and have created some transaction for that account and pointed also exact customer. (Image) now i want to see “Zura a…
    Zura 51 views 1 comment Most recent by Alexia May 2, 2018 5:52PM
  • Hello, We are in South Africa, where the Rand is our currency. Our CSV file exports with the amounts column showing as: R53,910.11. As such, excel does not recognize this as currency or a number. Does anyone have advice on how to quickly fix, without having to go into into each cell and remove the 'R' & ',' ? Thanks in advance, Niki
    Niki 11 views 1 comment Most recent by Ellie_Writes_Things May 2, 2018 4:58PM
  • Whenever I try to sign in or navigate through my tabs, Wave makes me verify with captcha because it thinks I'm a bot. I must have done it 35 times now. Extremely irritating!! Anyone have any idea how I can convince it once and for all that i am human?
    choniL 52 views 3 comments Most recent by Alexia May 2, 2018 4:49PM
  • Hi, I was wondering if you could help me out figure what I may be doing wrongly. For the past week, I have been unable to raise and save a bill in Wave. Warm regards Amaka
    Amaka 3 views 2 comments Most recent by Amaka May 2, 2018 10:33AM
  • Hi guys I need some help. My .Csv file does not import all of the transactions. For example, everything that comes after Row A7 on the excel template does not show up. A8 - A128 does not appear!!! What is the problem ???
    MDD007 21 views 1 comment Most recent by Alexia May 1, 2018 8:35PM
  • I've requested a password reset about 10times and nothing came through. What is the problem????
    HolisticHouse 205 views 1 comment Most recent by Alexia May 1, 2018 6:40PM
  • I tried to change the business name in info section but it’s not appearing on final invoice, any idea???
    Farda_200 42 views 1 comment Most recent by Alexia May 1, 2018 4:48PM
  • Hi I hope anyone can help me. When I set up my business account I set up NZD. When my bank account downloaded it downloaded in USD. So when I try to reconcile my accounts it wont balance. My deposits have changed to a different amount What do you suggest I do? What have I done? Should I shelve this business and start again? How do I fix this, …
    Marji 21 views 10 comments Most recent by Alexia April 27, 2018 7:49PM
  • Hi, I requested a data export three days ago (Excel format) and have still not received the link to access the compressed folder. Can someone please help! It's urgent! Elma
    ElmaJacobs 11 views 1 comment Most recent by Alexia April 25, 2018 8:46PM
  • Hi I went into my wave account and a client has completely disappeared. There entire history and all info and invoices no longer exist. How do i get them back?
    creativecase 1 view 1 comment Most recent by Alexia April 25, 2018 4:01PM
  • 2 of my receipts are stuck forever in the queue.
    JungleTribes 42 views 9 comments Most recent by JungleTribes April 24, 2018 4:41AM
  • I using Korean language; double byte character. When I export report to pdf format, all of the character were disappeared; just remained as blank. But as did to csv format, there is not any problem. How can I fix it?
    laurence 21 views 6 comments Most recent by laurence April 23, 2018 3:34AM
  • hello, i have been using this app for more then a year now and its been very useful till now. but from a month its not working properly ever action i take from making and invoice to set up reminders and from adding customers to adding expense. mostly its operational but at the top of page its always showing ( sorry there was a error on the server)…
    HAROON 11 views 4 comments Most recent by HAROON April 22, 2018 8:21AM
  • Could someone please help me to solve this error message. It is been there for many days. Thank you.
    cskhien 72 views 3 comments Most recent by OrionsBelts April 20, 2018 6:04PM
  • Can anyone tell me why after deleting an invoice. It still shows in the details of the income account but when I try to open it from there it gives me a wipe out error. Please help me.
    SGRA 21 views 1 comment Most recent by Alexia April 20, 2018 3:07PM
  • Hi, All of sudden since this morning my march month is showing a different figure (lower) for the overall income generated. Even though I have checked the invoices generated, the total is off by 100k when I see in dashboard figure. Any assistance would be great please.
    Ankur 21 views 8 comments Most recent by Alexia April 18, 2018 7:55PM
  • Hi, 1st problem - I have invoices created through Wave which have been paid but Wave hasn't automatically placed them into my Income Transactions. They are nowhere to be found. 2nd Problem - tried to transfer income transactions from my personal transactions to my biz account transactions and they transferred but as an expense and not an income.…
    Renstar6 11 views 1 comment Most recent by Alexia April 18, 2018 6:24PM
  • Hello, a first time user of Wave here. I am attempting to use the receipt function to automate some of the process of entering in expenses. So far, I have uploaded 4 receipts (3 web, 1 andriod) and all of them have been verified and are marked green. However, none of these items are showing up on my transactions tab. How do I get these expenses…
    Stan 71 views 3 comments Most recent by Alexia April 18, 2018 3:48PM
  • Hi, When I add a footer to my invoice, the pagination sentence at the bottom of each page sits on top of it. The result is that you can't really read either. Please can you help me understand how to fix this? Thanks
    elegreenpathfood 53 views 1 comment Most recent by Centanni April 17, 2018 8:37PM
  • Hi A month ago,(Image) (Image) we have faced the error or server and the entire layout gone for a toss. All the core functions are working properly but the interface is all over the place. Is someone can help or how to reach wave core team to rectify this. I am a proud user or waveapps. Thanks
    FRIZZON_ACHAL 22 views 1 comment Most recent by MaryCass April 17, 2018 8:09PM
  • Hi, It does not matter how many different types of files, browsers, computers have tired, the file will not upload. I tried changing the format of the files so it had the right number of columns and even tied to upload the example template with some of my own data entered. I have uploaded my statements into Google Doc multiple ways with still n…
    Christina91 11 views 1 comment Most recent by Alexia April 17, 2018 7:37PM
  • Where can I open a ticket to report that the Invoice filter is not working? I need to see all invoices for a particular client and the filter only shows 4 and we have 15+ in the system already.
    Ruth 1 view 4 comments Most recent by Alexia April 17, 2018 6:16PM
  • When I create a backdated invoice and record a payment, the payment date goes wrong by one day e.g., if I record payment on 2nd April, the final invoice shows 1st April as date of payment.
    Mits 13 views 1 comment Most recent by XY_Hashbarger April 16, 2018 7:22PM
  • Hello Wave! I am generating an invoice for my customer, but afraid to say that unfortunately i didn't find any text box to enter email address for the business address and contact details field within the invoice form. Please have a check and let me know how to add an email address for the business address within the invoice generator. Thanking yo…
    wavelink 161 views 8 comments Most recent by wavelink April 16, 2018 7:16AM
  • Hi, Recently i am having trouble using my wave account. When i log in, the following message appears on top of Dashboard page "Sorry, there was an error on the server. Please try again." Please advise!
    zmdaaboul 1 view 2 comments Most recent by Ellie_Writes_Things April 13, 2018 1:42PM