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Discussion List

  • rexrex
    The print screen yields gibberish on the price and amount columns of the invoice since yesterday. Any help?
    rex 23 views 3 comments Most recent by Alexia May 16, 2018 3:30PM
  • i cant access anything on wave for the past week as the program thinks i am a bot. This is happening every login and any link access refers to to the bot page. This is happening every time i log in and daily for the past week.
    JeanPaul 21 views 3 comments Most recent by Alexia May 16, 2018 2:04PM
  • I don't seem to be getting alerts anymore on Invoice Paid events. All I get is "client X has seen your invoice" type of alert. On a few occasions I was caught on the wrong foot, with clients demanding a delivery after they made their payment and got no reaction from me ( because all I get is "invoice seen / view" not the "…
    KaPo 179 views 3 comments Most recent by Alexia May 16, 2018 1:31PM
  • How do I edit my tax number
    decemo_1 622 views 1 comment Most recent by J_Senn May 15, 2018 7:57PM
  • Hello, New user here please bear with us. So, 31st March 18 was when we went live with Wave. The software sees a balance on that date. Under the reconcile page it obviously says unreconviled for our main bank account and for the cash on hand account as well as the shares account. We want to reconcile one at a time so, for this excersize we wa…
    TCMD 222 views 4 comments Most recent by helioegret May 15, 2018 7:30PM
  • Hi, I recently had to change a customer's email to a new one at @app.hubdoc.com, and since then they do NOT receive my invoices. How can I resolve this? Thank you
    paulacbraga 61 views 1 comment Most recent by OrionsBelts May 15, 2018 6:38PM
  • TiaTia
    Hi, My bank account didn’t connect so I received an email saying there was an issue being paid. Does this mean my payments have bounced? Do I get charged for this? The connection said successful before I accepted any online payments.
    Tia 6 views 1 comment Most recent by Alexia May 15, 2018 6:32PM
  • Hi there, for the past 3 days I have uploaded receipts via email but have not seen them in the receipts section. Can anyone please advise.
    RichardJ 39 views 1 comment Most recent by Alexia May 15, 2018 5:57PM
  • My cash on hand balance is way off. Cannot find where all the errors are. Can I delete all the transactions and upload the bank statements again or should I just open a new account?
    daybell 41 views 1 comment Most recent by MicroE May 15, 2018 3:11PM
  • Hi, We are downloading the PDF format of our invoice, but it doesn't show the LOGO on the PDF file. Before, it used to be shown, but we just updated it. This new one is shown perfectly on the digital online file. But once we download the PDF, the logo disappears. Please help with this!!
    bravosparty 97 views 2 comments Most recent by JustAClickAwayVA May 10, 2018 7:31PM
  • Hello, 1/ Once any of the entry in the Chart Of Account is archived then that particular entry should not be available for selection. (Image) 2/ If we try to edit the existing entry in the Chart Of Account then the error message is displayed as below "Oops! Something went wrong. Try again." **3/ **Query: If any of the Account in …
    UHRP3 73 views 5 comments Most recent by Alexia May 9, 2018 5:36PM
  • Dear Wave, I recently wrote to ask whether it was possible to print out the expense transactions I'd entered in my account. After being totally led up the garden path in emails by one of your advisors, I finally discovered that "no, it isn't possible to print out" which is, of course, a VERY BIG minus. However, when I finally returned …
    Krotik 55 views 4 comments Most recent by Krotik May 9, 2018 2:25PM
  • Hi I've been requesting data export sent to my email from yesterday morning but I keep not receiving anything..
    MarcoS 18 views 6 comments Most recent by Alexia May 8, 2018 8:52PM
  • (Image) Tax is 12% in my country, is not being calculated properly, sum is fine, but tax is wrong, it should be . 115.806.000 and total 1.080.856.000 Thanks for any help
    nolfrak 71 views 1 comment Most recent by Alexia May 8, 2018 6:36PM
  • Every time I try to sign in to generate invoices I get the response "Business Unknown". If I then reset my password I can sign in successfully. But then if I log off and try to sign in again I have the very same problem all over again
    Jonathan 12 views 1 comment Most recent by Alexia May 8, 2018 5:30PM
  • You people are effing useless!!!!!!!!!!!!!!!! I want to edit my VAT number as it is wrong and you keep blocking the access to the profile page. You are starting to piss me off as this is happening a few too many times now. Let me access my profile to edit for GODS SAKE already
    JeanPaul 25 views 1 comment Most recent by Alexia May 8, 2018 5:20PM
  • I am performing bookkeeping on behalf of a small business. There are two credit card holders that roll up to one credit balance. However, the second card was added after the fact. Once we added the secondary credit card to Wave, it now doubles up transactions. Prior to adding the second card, the initial card connect was not consolidating the tran…
    ncraft6 31 views 1 comment Most recent by NopDesign_Connor May 8, 2018 5:14PM
  • Hi there, I use the Wave app for storage of my tax receipts. I recently opened the app to add some new receipts and nothing shows up. It has the "loading" wheels but nothing ever shows up. I need all these records in a few months. They add up to thousands of dollars. Thank you in advance.
    Petey86 17 views 1 comment Most recent by NopDesign_Connor May 8, 2018 5:09PM
  • Hi First problem: I noticed that the 'Transactions' tab didn't correlate with my 'Dashboard'. I then realized that the 'Transactions' tab didn't import ALL my transactions from my bank. Second Problem: I then tried to rectify the problem by importing a .csv assuming that Wave would detect duplicates and only import the missing transactions. WRON…
    eugenevanpotch 332 views 1 comment Most recent by Alexia May 2, 2018 6:44PM
  • aliali
    Help! After four years of using wave i suddenly cannot attach my payments in my transactions area to my invoices? Its coming up as USD when my wave is set up in NZD and all my payments are in NZD - im not sure why this has happened? I dont want to manually have to record all my payments as suggested to me! Why has this suddenly happened? Example a…
    ali 6 views 1 comment Most recent by Alexia May 2, 2018 6:36PM
  • I am currently a Quickbooks Online (Mac) user looking to move to different accounting software. Our business is organized as an LLC. When I tried setting up the account in Wave, I was given no choice for organization type. I figured out that if I created a "dummy" business and then went to Add a New Business, the Business Type choices…
    BillMc 14 views 1 comment Most recent by Alexia May 2, 2018 5:59PM
  • Hi, First Thank to Waveapps for such lovely accounting system. It’s fully suitable for my business and Im very happy <3 I have some questions and please help me. I have two assets account: “Company account” and “Zura Account” and have created some transaction for that account and pointed also exact customer. (Image) now i want to see “Zura a…
    Zura 53 views 1 comment Most recent by Alexia May 2, 2018 5:52PM
  • Hello, We are in South Africa, where the Rand is our currency. Our CSV file exports with the amounts column showing as: R53,910.11. As such, excel does not recognize this as currency or a number. Does anyone have advice on how to quickly fix, without having to go into into each cell and remove the 'R' & ',' ? Thanks in advance, Niki
    Niki 16 views 1 comment Most recent by Ellie_Writes_Things May 2, 2018 4:58PM
  • Whenever I try to sign in or navigate through my tabs, Wave makes me verify with captcha because it thinks I'm a bot. I must have done it 35 times now. Extremely irritating!! Anyone have any idea how I can convince it once and for all that i am human?
    choniL 54 views 3 comments Most recent by Alexia May 2, 2018 4:49PM
  • Hi, I was wondering if you could help me out figure what I may be doing wrongly. For the past week, I have been unable to raise and save a bill in Wave. Warm regards Amaka
    Amaka 5 views 2 comments Most recent by Amaka May 2, 2018 10:33AM
  • Hi guys I need some help. My .Csv file does not import all of the transactions. For example, everything that comes after Row A7 on the excel template does not show up. A8 - A128 does not appear!!! What is the problem ???
    MDD007 25 views 1 comment Most recent by Alexia May 1, 2018 8:35PM
  • I've requested a password reset about 10times and nothing came through. What is the problem????
    HolisticHouse 198 views 1 comment Most recent by Alexia May 1, 2018 6:40PM
  • I tried to change the business name in info section but it’s not appearing on final invoice, any idea???
    Farda_200 47 views 1 comment Most recent by Alexia May 1, 2018 4:48PM
  • Hi I hope anyone can help me. When I set up my business account I set up NZD. When my bank account downloaded it downloaded in USD. So when I try to reconcile my accounts it wont balance. My deposits have changed to a different amount What do you suggest I do? What have I done? Should I shelve this business and start again? How do I fix this, …
    Marji 26 views 10 comments Most recent by Alexia April 27, 2018 7:49PM
  • Hi, I requested a data export three days ago (Excel format) and have still not received the link to access the compressed folder. Can someone please help! It's urgent! Elma
    ElmaJacobs 15 views 1 comment Most recent by Alexia April 25, 2018 8:46PM