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Discussion List

  • I have photographed hundreds of receipts either with my android phone or my iPad and verified them ALL BUT TO MY ASTONISHMENT THEM ARE NOT AVAILABLE ON THE PROFIT AND LOSS LEDGER.Only around 25 receipts are available .Can anyone tell me if they have had the same problem and how it can be resolved . Please don't tell me I have to lodge every receip…
    martingreig 301 views 7 comments Most recent by Alexia June 14, 2018 2:44PM
  • After changing an allocation of a invoice receipt in cash book transaction, both receipts show on the customers statement. The original receipt plus the altered receipt. The transaction total agrees to the bank statement but the customer account reconciliation is wrong. Something amiss with WAVE.
    Cliff 185 views 1 comment Most recent by Alexia June 13, 2018 6:16PM
  • when i sign in it emmediately sy i have been signed out by inactivity. i restarted the comp. done everything i could do and its still doing it. it will not let me sign in..
    matt2222015 180 views 8 comments Most recent by Alexia June 13, 2018 6:11PM
  • Please help. When I run the profit & loss report, it's picking up a deleted invoice and adding the figures to the total thus giving me inaccurate totals.. When I try clicking into the missing invoice, it reads error 404.
    Letti2018 56 views 5 comments Most recent by Alexia June 12, 2018 7:47PM
  • Was the bill update error solved? Can't change or delete bills.
    mediaking 16 views 1 comment Most recent by Alexia June 11, 2018 8:43PM
  • When attempting to customize my invoices and estimates, I saw the message that contact info must be adjusted in the business profile. However, the profile form has no field for an email address. Is an error occurring in the form, or have you decided that including an email address is unimportant while including a fax number is?
    Birddog 11 views 1 comment Most recent by Alexia June 11, 2018 6:06PM
  • Hello, wanted to see if anyone the developer side could help address some problems I'm having with receipts and merging receipts w/ duplicate imported bank transactions. I just spent a couple hours on the desktop browser app combing through a couple months of receipts I uploaded via the iOS app, categorizing them, writing notes, then verifying th…
    Supermonk 61 views 6 comments Most recent by Supermonk June 10, 2018 2:08AM
  • Hello! I'm a little new to the world of Wave Accounting, but I feel like I'm getting the hang of things fast! Unfortunately, I have come across a problem when editing Verified Receipts. I know that this site has a very handy link that told me that I could edit verified receipts in the first place (thank goodness!) However, I would also like to vie…
    littlekiddle 34 views 0 comments Started by littlekiddle June 8, 2018 10:19PM
  • I recently send a client an invoice and they paid half of this one month, and the other half of it the following month. I am wondering how I record payment in this case? If I simply use the date of the first or second payment, I am worried that I will leave my books looking incorrect / confusing. Is there a simple solution for this? Many thanks!
    AmyDownes 246 views 3 comments Most recent by Alexia June 7, 2018 7:19PM
  • I fill out and prepare an invoice with all the details, project/descriptions etc yet and sample view it and it looks great, but when I send it to my customer to pay none of the descriptions are present nor any notes. The only way to get them to see everything is if I save it as a PDF and send it seperately through an email. Is this normal? It'd be…
    Smithk410 17 views 1 comment Most recent by Alexia June 7, 2018 6:46PM
  • This is my first time posting in the Wave Community and I hope someone can help please. I recently sold some of my fixed assets and the invoice and receipt have already been sent out to the customer back in February. However, I just realised that the income from this transaction is not recorded in the correct account. I found the way to edit thi…
    Multimedia_Editor 3 views 1 comment Most recent by Alexia June 5, 2018 7:48PM
  • NiiNii
    Hello, I deleted some deposit transactions but my account balance did not reduce. i entered those transactions again and it increased the account balance. deleted again and the figure stayed the same :s When I calculate all the transactions i have entered so far, the figure is different from what wave is showing. The general ledger in the repor…
    Nii 27 views 1 comment Most recent by Alexia June 5, 2018 6:23PM
  • DemDem
    I have noticed that it take some time for Journal transaction to be updated in the report or else where when you record them. What could be the cause for this?
    Dem 3 views 1 comment Most recent by Alexia June 5, 2018 5:51PM
  • someone please help i tried to add income on the transaction page but the money is still the same from before the updated amount did not go through
    Anthony 4 views 1 comment Most recent by Alexia June 5, 2018 5:44PM
  • My business uses the currency RWF. When I try to record income it automatically choose the account as another USD account which I had selected. When I then change to use an RWF account, the denomination is still in USD and I get an error. Further testing has shown another strange symptom, I archived the USD account which it had previously selected…
    scaramangamp 16 views 6 comments Most recent by Alexia June 5, 2018 4:09PM
  • Invoice link to client is getting 'Outlook has detected an unsafe link' when clicking on link... how do I resolve this?
    Lynda4 71 views 1 comment Most recent by Alexia June 4, 2018 8:55PM
  • I am a new user.. when i try to refund my customer the payment option is not visible in the sales section.... can anyone please tell me what is wrong?
    Lubna_Lukman123 32 views 3 comments Most recent by Alexia May 31, 2018 7:09PM
  • Hi For the last 2 months I have not been able to link any of the bank payments that are made under transactions to the bills I have created in wave. when I pull down the drop down and select (Payment sent for a Bill in wave ) it gives a ( An error occured while fetching categories) I have tried logging in from a different PC and still the same pr…
    TIMG 118 views 7 comments Most recent by Alexia May 29, 2018 8:26PM
  • After scanning a receipt, is there a way to auto populate the tax field? When I click on 'add tax', it does nothing so I end up calculating and entering the value manually, which is quite annoying.
    waynesto 14 views 5 comments Most recent by Alexia May 29, 2018 6:34PM
  • I've been messing with this system for some time now and can not seem to figure this out. I need to send recurring invoices each month on the 21st - this invoices are due by (should be paid by) the 1st... how the hell do you set this up?
    DigitalStormMedia 6 views 1 comment Most recent by Alexia May 29, 2018 6:17PM
  • Hi all, I want to remove a bank account. Every time I relink the account it automatically adds it again. (Image)
    Sagely 126 views 1 comment Most recent by Alexia May 29, 2018 5:30PM
  • I have just joined Wave and when I tried to enter my first transaction, I could not figure out how to submit it. After doing some searching, I found that there are supposed to be buttons at the bottom of the transaction editing form. But I don't have those. I managed to submit the expense as a scanned receipt (nice feature). To test the previous …
    joepeacock 55 views 2 comments Most recent by Alexia May 29, 2018 2:02PM
  • Added to Bug Report in Wave Please see Invoice #168, showing up 3 times in my Income Statement via Reports. My online income statement and what I export data are not reconciling in this instance. May be related to a name change?
    hksuzukimusic 89 views 6 comments Most recent by Alexia May 28, 2018 4:48PM
  • Hello, Is there any way to backup Wave data? What security measures that Wave team takes to secure the data in Wave? Because we have ecnoutered Blank menu and data in Wave recently for 40 Minutes. And that experience is something we want to avoid. Thanks!
    FORTE 481 views 1 comment Most recent by Alexia May 28, 2018 4:42PM
  • I recently transferred payment from my Foreign currency account (USD) to my home currency account (PKR). I wanted to record it in wave accounting, but having an issue with exchange rate. I followed the instructions by waveapps, on how to transfer amounts between Foreign and home currency accounts (https://support.waveapps.com/hc/en-us/articles/11…
    hassanabbasi 22 views 7 comments Most recent by hassanabbasi May 28, 2018 9:37AM
  • Hey Guys Recently determined that I have duplicate transactions (invoice and income) and also duplicates in some expenses also, I've disconnected the bank account that was linked to my wave account but the duplications are still there for the current financial year. Please help. Cheers, Rod
    beanonlinelately 541 views 1 comment Most recent by Oli_Eddie May 25, 2018 3:46PM
  • This discussion was created from comments split from: ERROR: Sorry, there was an error on the server. Please try again..
    System 8 views 13 comments Most recent by K1mCP_2017 May 24, 2018 5:54PM
  • I have this message on my account "Sorry, there was an error on the server. Please try again." Several days have already passed with this problem and it is not solved. What I can do?
    FVMOP 1.6K views 69 comments Most recent by Alexia May 24, 2018 5:52PM
  • Hi, for some reason none of my drafts are being approved from the web app. I tried from the mobile app and it seems to work fine. Anybody facing the same issues?
    waqar 34 views 4 comments Most recent by Alexia May 24, 2018 3:23PM
  • The start of financial year is critical to get accounting accurate. I believe by default this is set to 1 Jan every year. I started with Wave accounting and set it up with bank statements, expenses etc. however, the Accounting / Financial year in India for some reason starts at 1 April every year until 31 March next year. I am unable to find a s…
    Vikas 9 views 0 comments Started by Vikas May 24, 2018 12:06PM