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Discussion List

  • Our mastercard and bank accounts are not verifying and balancing properly anymore. Transactions that were verified from previous statement show up not verified next month. We also had issues with duplicate transactions.
    thomsonwest_14 8 views 5 comments Most recent by Alexia August 13, 2018 6:21PM
  • Hi there! Simple question, can I remove my country from my invoices? I live on the island Bonaire. When I select country I get: Bonaire, Sint Eustatius and Saba. These are three different islands, and I only have a company in Bonaire. I don't want to confuse my customers... Can I somehow turn it 'off' that my country is displayed on the invoice…
    Laura1992 26 views 3 comments Most recent by Alexia August 10, 2018 5:56PM
  • Hi there, I am trying to log in to one of my other businesses, and can not remember the password. I have clicked on the link "Forgot Password", and entered the email, but not received an email with the link to be able to reset the password. Help!!
    Treasurer 16 views 1 comment Most recent by Alexia August 10, 2018 4:15PM
  • Hi all, I'm new to Wave and accounting and so far I'm really liking it, although I do think it's lacking around personal expenses and mileage tracking. I run a small consultancy whereby I will visit a client site and in the process I will incur expenses (mileage and meals). I've only been running it for a couple of months, and what I did before …
    GreyAreaSecurity 248 views 1 comment Most recent by Alexia August 9, 2018 2:10PM
  • Hi, I have problem which I don't know how to handle. I created a vendor which it's transaction goes to the predesigned Account Payable. Also, the same issue with customers accounts. Their transactions are linked to Predesigned the Account Receivable. I want to link the vendor to an account under the Expected Payments to Vendors category I created.…
    Mehdi 20 views 1 comment Most recent by Alexia August 7, 2018 5:48PM
  • The csv I download from my bank has purchases with a negative sign and deposits without a sign. In Wave my purchases (negative sign) get uploaded as deposits; and my deposits (no sign) get uploaded as Withdrawals. I presume this is because the negative is being read as "reducing" the balance on the account; and vice versa. I don't see an…
    MarcJ 30 views 1 comment Most recent by Alexia August 7, 2018 4:32PM
  • i get the issue wave has with credit notes, we need to apply a negative value to adjust but how do we remove the unpaid tag on the invoices? (Image)
    zer0gravity 20 views 1 comment Most recent by Alexia August 7, 2018 1:55PM
  • Hi @Alexia I am trying to clear my Receivables, there are a few small balances such as: ($0.01), etc. What could I do to get them off my Aged Receivables listing?
    Julian 6 views 1 comment Most recent by Alexia August 7, 2018 1:51PM
  • Hello, From today I have a problem that wave doesn't show old bills and when trying to create new one, doesn't show bill creation window. Browser cache is cleaned. Thanks for reply.(Image)
    Idris 7 views 1 comment Most recent by Alexia August 3, 2018 8:55PM
  • Hi, my email has crashed and it takes more than a week from our service provider to get support, however, I have to access Wave all the time. I reset my password this morning, however the password does not work. I've clicked on the "forgot it" but obviously I wont be able to access the email as that mailbox is down. Is there any other…
    Mymoena 6 views 1 comment Most recent by Alexia August 3, 2018 8:53PM
  • Is anyone else having trouble accessing the reconciliation section? I haven't been able to get in since yesterday. It just buffers on both my computers, using different browsers, and also on my main business owner's computer which is miles away so it isn't my internet speed.
    Brid 17 views 8 comments Most recent by elmohri August 3, 2018 8:30PM
  • Hello, I have just joined Wave as a new user and I'm completely unable to upload any transaction files in .ofx or .csv formats (the only compatible formats provided by my bank). I get the error message: "Please select a bank statement file." I have tried the following, all with the same error message: -Uploading as .ofx -Changing encodi…
    joseph27 107 views 9 comments Most recent by Alexia August 3, 2018 2:00PM
  • Hi All, I'm trying to delete Sales Taxes I created by mistake. I go to Settings/Sales Taxes and I push the rubbish bin icon, but I always get the following error Message: We can't delete this tax because it's associated with the following: XXX XXX To delete this tax, remove it from the items listed above. I have removed the Sales Taxes from …
    Fanlike 57 views 9 comments Most recent by barryt August 2, 2018 8:40PM
  • Hi, I have set up the Stripe connection and have had invoices paid in Wave with the customers paying by credit card. However, there is no data showing in my Stripe account. Is there something I have missed during the connection setup? Thanks Sam
    cragratsbcn 27 views 3 comments Most recent by Alexia August 2, 2018 6:28PM
  • I registered a business and loaded all my information and now it wont allow me to login again. It says password is incorrect. I reset the password and it is still not allowing me in.
    Traci_French100 Closed 705 views 4 comments Most recent by Alexia August 2, 2018 5:15PM
  • Hello, I know we can translate certain features of Waves Invoices. But after modifying most of them I still haven't found how to translate the Invoice Number, Invoice Date, Payment Due, Amount Due and Bill To element strings. Does anybody know how to? or will this be a feature in the short term? Thanks!
    contador 57 views 1 comment Most recent by Alexia August 1, 2018 8:46PM
  • Hi there, I am loving the Wave app and have it linked to my Etsy store. Intially when I set it up it automatically pulled in any new transactions. I would now like to sync new transactions I have to pull them into Wave, is this possible? Many thanks!
    MoMalta 192 views 1 comment Most recent by Alexia August 1, 2018 7:22PM
  • I have an account for over a year now and I now suddenly have no access to my "Business Profile" in the settings area. I need to change my address and have no way to do this. When I click on the Business Profile, it tries to open the page, then shows an error at the top of the page about incorrect data, then goes quickly to the Payroll …
    Jamr 16 views 3 comments Most recent by Alexia August 1, 2018 3:34PM
  • Hi, the collaborator to my account can log in but data shows all zero.
    Frans 4 views 3 comments Most recent by Alexia July 31, 2018 6:47PM
  • I keep getting Something isn't quite right. Please enter a correct email and password. Note that the password field is case sensitive. I have reset the pw multiple times, this is unbeleivable and impactuing my business. Cant even open a support ticket without the ability to login???????
    truedreamer 63 views 2 comments Most recent by Alexia July 31, 2018 6:26PM
  • VAT
    My pricing in items already has tax added - how do I get Wave to show my vat tax but not add it again to the total?
    wendi 4 views 3 comments Most recent by Alexia July 31, 2018 5:55PM
  • Is there a setting available so that the transaction dates can appear as MM/DD/YYYY? Example, instead of 2018/07/30 it will appear as 07/30/2018
    RowanUGrad 15 views 1 comment Most recent by Alexia July 31, 2018 5:33PM
  • Up to end of June my currency symbol was correct NAD or N$. now suddenly it shows $ for my items and my customers are complaining. I haven't changed anything.
    mastelle 15 views 3 comments Most recent by Alexia July 31, 2018 5:25PM
  • Hello Community: Bank transactions are showing up correctly in WAVE (yay), but when using the RECONCILE button I receive the following message: "NO RESULTS WERE FOUND. Try choosing a different date range or account." I've tried various date ranges, but to no avail. (boo). Hence my Statement Balance and WAVE Balance do not match. Any advi…
    BRAINANVIL 3 views 1 comment Most recent by Alexia July 31, 2018 2:56PM
  • Hi everyone, So every time I export an invoice as PDF, the Arabic letters get disjointed. Everything is perfectly fine on the website though. (Image) I attached a screenshot of how the invoice looks on the website and how it looks in the PDF form Is there a solution? Thanks in advance
    JadDaou 154 views 1 comment Most recent by Alexia July 30, 2018 7:40PM
  • We conduct a number of our transactions in foreign currency (largely Lao Kip, Thai Baht, Vietnamese Dong and USD). We've occasionally had really high income values in our accounts but these have been easily traced back to invoices which have been issued as USD rather than LAK. We currently have a highly excessive value which we have traced to the …
    RockBrew 58 views 3 comments Most recent by Alexia July 26, 2018 8:57PM
  • Hi, I have set up an account as my company and a Personal account to account for my proportion of household expenses. It looks like I cannot set up a Sales tax for my personal account to claim for GST. Is there an easy solution? I normally only claim 10% of power, but 50% of the landline. How can I do this? Splitting seems not to be the solution.…
    cw16 10 views 3 comments Most recent by Ellie_Writes_Things July 26, 2018 8:23PM
  • Is there anything I can do to get the pages to load faster or to be able to update transactions faster. It is taking up to 2 minutes to load a page or verify transactions and I am often getting a message Page Unresponsive. I have tried using wireless, tethering off my mobile phone (this is a different provider) and plugin directly into the intern…
    Nini2009 263 views 1 comment Most recent by Alexia July 26, 2018 7:46PM
  • This is Kothil Dangshawa here an Indian citizenship married to a polish citizenship living in Poland. I am running my business in Poland. Recently I purchased one BPO project or campaign which cost me $3000. I discussed with them through skype and their emails and then they sent me an invoice to pay through this waveapps site. Here is my questio…
    kothil 26 views 4 comments Most recent by kothil July 26, 2018 3:41PM
  • According to my bank statement I am not receiving my deposits of payments. I got an email from Wave saying the deposit was made. I would like to talk to someone in person if possible.
    Lamedy 5 views 1 comment Most recent by Alexia July 25, 2018 8:26PM