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Discussion List

  • I raised this before. Why do I have to reset my password every single day ?? Every time I try to login it tells me password is incorrect, I res- set with a variation of my password and works for 1 day, then next time I have to reset it again. I switched to explorer from chrome and Firefox to clear my cookies every time in explorer which I never u…
    joseu 9 views 3 comments Most recent by AmandaK October 24, 2018 9:33PM
  • Hello, I am under the Purchases -->> Products and Services -->> Add a Product or Service -->> Expense Account. Here I am given an option of choosing an existing type of account, but what if the same doesn't exist and I want to add a new one, is it possible? If YES, how? Thanks(Image)
    simplyhum 367 views 1 comment Most recent by TylerK October 22, 2018 8:34PM
  • Right now i have 2 accounts and 1 was just for more of an experiment but the other is my legitimate business which is set to "Editor" or "collaborator" how do i make this my primary ?
    Empyre_Signs 5 views 1 comment Most recent by TylerK October 22, 2018 7:51PM
  • I recently encountered this situation on invoice payment: First I've issued an invoice then updated the invoice with a new item. When the client tried to pay the invoice (CC) they came across an error message and couldn't pay ( don't know what the message was exactly ). I duplicated the invoice and deleted the old one and only then the client was …
    KaPo 16 views 1 comment Most recent by TylerK October 19, 2018 8:56PM
  • The email field from the Vendors section has disappeared. I was going to add a vendor and I've realized that this field is no longer visible. Is this a known bug?
    alexgarciab 15 views 3 comments Most recent by Ryan_W October 19, 2018 8:04PM
  • Hey all, First time poster here. I've noticed a few glitches here and there while using the new look Wave (which looks great btw!): 1. Sometimes I try to login and the site brings me to a 404 error page ... if I clear my browser cache it usually fixes the issue, but this has been happening a lot more frequently after the updates - any suggestion…
    Shasha 18 views 0 comments Started by Shasha October 19, 2018 12:27AM
  • I'm in the process of switching over from QB Online and am trying to import my customer list. I've downloaded the database and converted it to a CSV format file. When I go to import, the preview is perfect, but it will not import any of the customers. How can I fix this?
    Phelps_Productions 239 views 4 comments Most recent by faridah October 18, 2018 10:07AM
  • i cannot get the website info to show/print on the actual invoice ie, cannot find where to edit invoice template Bill To:
    nosy 12 views 2 comments Most recent by nosy October 16, 2018 6:22PM
  • I've sent 2 tickets now for the same issue, and other than auto-replies, have not received an answer. My client is anxiously awaiting financial reports and I can't complete their work without some help from the support team.
    Chardy 6 views 0 comments Started by Chardy October 16, 2018 2:20AM
  • See screen shots. I originally made a journal entry that i did not like so I deleted it. I then made a proper entry to DR my bank account & CR Income for sale of a property. It's properly annotated on the PNL on 4910. Unfortunately, there is a Cash & Uncategorized Income entry that cancels each other out, but has no associated entry …
    GoodAccounting 140 views 2 comments Most recent by GoodAccounting October 15, 2018 5:00PM
  • Why the Recurring Invoices doesn't appear in the Customer Statements?...
    Tameem_ALZOABI 15 views 2 comments Most recent by Tameem_ALZOABI October 15, 2018 3:26PM
  • Hi All, I have an issue in the above report report. In my business, I can get payments from customers in different currencies. So while creating invoices for customers, some are created with USD dollars, some other customers with ILS and so forth. However, when I generate the report "Income by Customer", I found that the system shows al…
    Jawad_Daas 7 views 6 comments Most recent by Amaranatho October 14, 2018 6:12PM
  • Yesterday I entered a large batch of expenses. Today, many of them are missing. It seems to be random and I don't have any filters activated. I really do not want to re-enter all those expenses. Can anyone help?
    Carlene_3011 65 views 1 comment Most recent by Carlene_3011 October 14, 2018 1:49AM
  • Hi, we are a new business and i have zero accounting background. I generated a Q3 P and L statement,and its not adding up, for the cost of goods segment,a particular bill is debited under the product sales details,such that it is debited from the income,and this is not so for all the bills in Q3,just that particular one. It is not now reflecting i…
    Tosin 76 views 1 comment Most recent by Charlotte October 12, 2018 11:19PM
  • Is it me? Or is it the site? Error code: 500 • Error reference ID: 82774749b86a4dbfa9ddb4e78214ba5f I've tried Safari and Chrome and get the same error. I can log into Invoices by Wave on my phone - but can't get past the log in page on my desktop browser.
    j_mccreary 231 views 1 comment Most recent by Charlotte October 12, 2018 6:15PM
  • Under the Purchases > Bills section I can see a list of the bills I have entered, however, if I click on a bill I get an error page. Server error? Error code: 500 • Error reference ID: 1eadd8024afa4644beeb6758c9ca6515
    trist 16 views 3 comments Most recent by Charlotte October 12, 2018 5:59PM
  • Hi there, not sure for how long this has been happening but I am no longer able to bulk delete transactions. It takes forever, the progress bar moves but never completes. Yesterday after 1 1/2 hours it was still hanging, I was deleting a long list of transactions so I tried this morning again with only one whilst doing a screen grab - after 22 min…
    Mjago90 28 views 5 comments Most recent by Charlotte October 12, 2018 5:48PM
  • Getting 502 error when trying to access invoices or transactions
    JimE 17 views 2 comments Most recent by Sophia October 12, 2018 3:35PM
  • When registering for a wave acct, it asked my business type. I clicked the one below the one I wanted from the list. I want to correct that, but I can't seem to find out how.
    bijoucourier_1 5 views 1 comment Most recent by Michelle_A October 10, 2018 1:22PM
  • Hello. First of all I have been using wave for a year now and I recommend it wherever and whenever I can. I have 2 issues i need help with. First - in provinces section for my country (Serbia) you have only two provinces without majority of the country yet i can't save the information for my business without selecting one of them. Here it is not…
    Ivanm983 38 views 1 comment Most recent by Michelle_A October 9, 2018 7:52PM
  • Hi, I run a very small business on wave, maybe 4 - 8 transactions a week. My reports seem wrong. My net profit is way off? I use my bank account, cash on hand, and PayPal. At the moment I add a manual transfer from cash on hand to my main business bank account and it does not show? I also can't see any new features like "cash flow" …
    snappyfish 19 views 2 comments Most recent by snappyfish October 6, 2018 5:28PM
  • I'm not sure if it's a bug, but I'm having issues creating a bill payment from the transaction screen - but only for certain bills. It's bills I've created in USD, but have had to adjust the exchange rate to match the bank transaction. All the other bills I've created have been fine
    SallyK 6 views 3 comments Most recent by nadworks October 6, 2018 11:40AM
  • the format for a birthday isn't working no matter what format I use no go on saving it.
    CMJ_Prous 8 views 1 comment Most recent by Alexia October 5, 2018 8:15PM
  • Hi there, I have a client who is 4 months in on using wave and have asked me to provide them support. They have done well to get their business started but unfortunately, they have not setup their wave account very well and appear to have guessed they way around the account. I have recommended that they create new account (which i will help them …
    Kelznz 24 views 1 comment Most recent by Alexia October 5, 2018 5:54PM
  • Hi, I have tried with different receipts, using the web app or sending an email. In all cases the recepits get uploaded just fine and I can review them and mark them done. But regardless of the payment account select I just cannot get them to show on the transaction ledger. Am I missing something??
    GggV 5 views 3 comments Most recent by Alexia October 5, 2018 3:52PM
  • (Image) hi. I'm not sure what's wrong with wave if I'm using MacBook pro. No problem if I use windows 8 or 10. Please help. Thank you
    kaiostudio 41 views 2 comments Most recent by jackdenial October 5, 2018 2:15PM
  • Hi I am unable to find a resolution for this problem I'm experiencing :-( I started splitting a deposit a client made and then discovered I made a mistake with one amount. I tried to edit it and instead got a duplication of the two split amounts. I then tried to clear it up but the duplications remained. I then deleted the transaction from the his…
    gavinkennedy 6 views 4 comments Most recent by gavinkennedy October 5, 2018 4:43AM
  • Let's say I get a payment from Stripe of $97. The payment is because a customer paid me $100 and Stripe charged me a $3 fee. Why can I not split the transaction into $100 income and a $3 expense? The only way I can record this payment correctly is to delete the automated transaction reported by Stripe, and do a journal entry with a $100 credit and…
    guust 120 views 4 comments Most recent by guust October 4, 2018 10:44PM
  • Hi I have sent 2 help messages to Wave and although I am getting a reference number it’s been more than a week and I haven’t heard back which is really unusual as Wave help in the past has been fantastic. Since the update I cannot process my clients payments which flow into Wave via bank connection and sit in the transaction area. I log in using a…
    MCFCPOM 15 views 1 comment Most recent by Alexia October 4, 2018 8:34PM
  • Hi Whenever I merge a banking transaction with a receipt I loose the comments, account and GST information I have entered with the receipt. I wish the receipt transaction would have the priority, not the blank bank account transaction. If there is any trick, I'd like to know. Because atm I enter all the info necessary with the receipt. Then merg…
    Markus 32 views 1 comment Most recent by Alexia October 4, 2018 3:39PM