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Discussion List

  • I occasionally have to print off invoices to give to older clients, the problem is the formatting seems to change if I print directly from Wave. On my invoices there is a red bar which contains the column titles, such as Description Cost etc;. This red bar disappears when its printed, which makes reading the titles difficult as they're a pale grey…
    Arclight 14 views 3 comments Most recent by JamieD November 16, 2018 9:15PM
  • Help. Dashboard page, is missing nearly 2 months of data (my entire accounting data) and this current month as well. This has been happening for 2 weeks now. When I go to the Sales page all my Sales invoices and likewise Purchases, all my bills can bee seen. I have tried clearing cache within chrome as well as using an alternative computer just…
    LaudikaA 21 views 1 comment Most recent by JamieD November 16, 2018 4:13PM
  • Hi guys, I am struggling to load items onto an invoice. When clicking add item which opens the drop down, then clicking on one of the items, nothing happens. I tried to create new items directly on the invoice, which does create a new item, but when I click “save and continue” I get an error message stating ”Items: This field is required”. Any …
    Sebastian 9 views 2 comments Most recent by Sebastian November 16, 2018 10:26AM
  • I've tried going to my dashboard to update the account, but while the balance reported is correct, there are pages of transactions missing, so I have nothing to verify. If I enter them each manually it'll take forever and once the system does report, I'll have a zillion duplicates. Why is this happening??
    GoKeto 17 views 0 comments Started by GoKeto November 15, 2018 11:19PM
  • This could be due to me connecting my bank account numbers to Wave (maybe this was a mistake) because the erroneous reporting only started then. The app has also started assigning expenditure automatically... Could someone please restore it to the way it used to work? Regards Pierre
    Pierrottt 14 views 1 comment Most recent by Samd November 14, 2018 8:12PM
  • Hello, I'm having a strange problem. My Transfers In and Transfers Out between my checking accounting and Paypal account are showing up on my Income Statements as Uncategorized Income and Uncategorized Expenses, respectively. This is obviously messing up my totals quite a bit. Could anyone offer some help?
    atelierMUSE 27 views 0 comments Started by atelierMUSE November 14, 2018 5:36PM
  • 4 of my accounts are displaying incorrect account balances. They were correct last week, and this morning they are incorrect. One of them has very few transactions and I added all the transactions to verify - they transactions total $4,000 but wave shows a balance of $2,650. My bank account also indicated $4,000. How can this be resolved?
    cylon58 14 views 2 comments Most recent by cylon58 November 13, 2018 3:21PM
  • I have successfully emailed a bunch of receipts to my account, and have verified them. However they are not showing up as a Transaction. This was done about 10 days so as I thought that Wave may take time to process but nope. The receipts seem to be stuck under Verified
    Adnan 1.1K views 22 comments Most recent by stonemoss November 12, 2018 11:39PM
  • Hi, I cannot access the email address that was used to create the account, and I cannot login. how can I login please Thanks
    Omar 40 views 12 comments Most recent by Jamie22 November 12, 2018 9:24PM
  • I am using the Beta version of Checkouts that but I have a lot of payments that show up under payments/checkouts, but they do not show up under Accounting -> Transactions. Many do, but not all. It is unclear to me if Payments is not posting them all under transactions, of if I am simply not getting paid for all of my checkouts. It would be p…
    allyouneedinstitute 18 views 0 comments Started by allyouneedinstitute November 10, 2018 3:47PM
  • Hello everyone, Is there a better way here in waveapp to incorporate affiliate tracking? Or maybe affil code can be passed along to the database of wave with a hidden field?
    RalpParagili0315 299 views 1 comment Most recent by TylerK November 8, 2018 12:35AM
  • Update:- 04/11/18 Wave Customer Support has looked into this for me and has resolved my issue. Not sure exactly what the problem was. But looks like it was a bug in the system. Thanks to the community members for your help and comments. Regards James (Quote) Hi all, Not sure whats happening with my account. When looking at the profit & loss…
    James 42 views 3 comments Most recent by LaudikaA November 7, 2018 6:10AM
  • Hi, I’m trying to upload receipts to the app and they are staying as pending. I’m connected to wifi and also tried my data. How do I fix this? Sarah
    Wizard_Greens 4 views 1 comment Most recent by JamieD November 5, 2018 9:25PM
  • For 10 days my Santander Business Banking has not been updating in Wave. My credentials had not changed and I was able to login to the bank site. Today I re-entered my credentials into Wave for a third time and it did update but did not import the 19 transactions. Will transactions update from now on? Do I need to manually enter the missing trans…
    EmotionalHealthLtd 92 views 1 comment Most recent by JamieD November 5, 2018 9:07PM
  • I notice that your engineers were working on double ups back in JUNE! I have just spent 4 hours working on double ups for the last 6 months of transactions 14 pages worth !! This was very frustrating and very annoying! I was really disappointed that it took double the time to categorise my transactions for our accounts! What is found on!
    Donnam 17 views 1 comment Most recent by JamieD November 5, 2018 6:29PM
  • Recently bought a new PC running Windows 10. When imputing and saving Journal Transactions, everything is fine, but on opening up the same file to add more transactions, they are all muddled up and not in order! Is their a way to solve this error? Screen shot attached.(Image)
    LEEAWPET 500 views 3 comments Most recent by Charlotte November 2, 2018 10:46PM
  • I have been trying to categorize my transactions and when I click the pull down menu on a transaction from my iPad, as I usually use to do this, it doesn’t recognize that I want to click on one of the options on that menu. It instead thinks I am trying to click on what is under the menu that pops up. This is very frustrating as I do all my work fo…
    Kaley 64 views 1 comment Most recent by Charlotte November 2, 2018 2:11PM
  • Hello, I have requested an Export Data to Excel, several times, however, I am not getting the email back with the Data. I have checked, I have only one email and it is the primary one. Can you check please. My email address is [email protected] I would really like to continue to use your software, but I need to be able to export…
    PocketGames 15 views 3 comments Most recent by Charlotte November 2, 2018 12:29AM
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    davjoin 5 views 2 comments Most recent by davjoin November 1, 2018 11:30PM
  • OK so I'm a new WAVE user (Australian based / gst registered) and loving it so far - but I am having issues with Credit Card Payments (via stripe) and how to record them properly as I'm getting double entries into my Transactions and am unsure how to sort this out. I have searched a few threads on Stripe payments and still can't really see how to…
    DaveyG 623 views 2 comments Most recent by Charlotte November 1, 2018 3:40PM
  • Hi, I've question about the importing transaction features. So I've got CSV/OFX files from the bank. Imported into the credit card account in wave, it seems all negative amount has been imported as deposit and all positive amount been imported as withdraw. For example (Quote) This will show up as a deposit green after importing. It the impor…
    Morayfield 76 views 0 comments Started by Morayfield November 1, 2018 5:21AM
  • I would like to assign a Selling-Price and Buying-Cost to the same item, such that the Selling-Price shows up on an Invoice/Estimate and the Buying-Cost shows up on a Bill. Is this possible??? Currently, when I add a product/service that is bought and sold to a Bill, the Selling-Price shows up automatically, so I have to manually look-up the Bu…
    MammothEngineering 144 views 0 comments Started by MammothEngineering November 1, 2018 2:59AM
  • Good day, please can someone tell me where would on insert the company registration number. there are some places like footnote and notes, but this info should be under the company details together with contact details etc. is there a way to add more lines to the details portion of the business
    edincj 48 views 0 comments Started by edincj October 31, 2018 9:44AM
  • See picture. Not sure why it's showing the Accounts twice. I have troubleshot & can't remove it. The account with $$ values are correct. Then there is a $0.00 line item. The $0.00 shouldn't be there ... ?? (Image)
    GoodAccounting 19 views 8 comments Most recent by GoodAccounting October 28, 2018 4:01PM
  • Hi, my invoices have disappeared. They aren’t in paid, unpaid, or all invoices tabs. I think it may have been because I deleted the sales tax they were assigned? I deleted this as I needed to produce another one that was recoverable) Is there any way of retrieving these? 🙏🙏🙏
    Bigbengrant69 Closed 208 views 7 comments Most recent by Charlotte October 25, 2018 5:24PM
  • Wondered if you can split out the VAT on purchase transactions automatically uploaded from the bank without having to enter the invoice and then create a bill payment? Thanks smile:
    Kitty 4 views 1 comment Most recent by TylerK October 24, 2018 10:56PM
  • Been trying on different browsers but I just can't seem to get 'Account Transactions - General Ledger' to load at all. The spinning won't stop and no data is displayed, basically the buttons get frozen. In Firefox I received this error warning: "A script on this page may be busy, or it may have stopped responding. You can stop the script now…
    elsija 31 views 1 comment Most recent by Katie_Wave October 24, 2018 10:52PM
  • Hi Wave Support Team, I couldn't delete a duplicated bill. It does not shown in Purchase/Bills but it appears in Accounts Payable. Please help. Thank you Thao
    Thao_Le 67 views 3 comments Most recent by AmandaK October 24, 2018 10:04PM
  • * I connect to the banks and credit cards and load a bunch of expenses. * I assign the expenses to accounts, e.g., Travel or Contributions. * The next time the same vendor appears (under Description) Wave may or may not remember what account it was assigned to. I get tired of always having to tell Wave that SONIC is my internet provider and not a …
    eepsmedia 21 views 1 comment Most recent by James_Hudson October 24, 2018 9:58PM
  • I have had problems trying to pay bills on wave, no bills are appearing on the right hand side I have logged in as business owner and accountant neither are working How can I fix this?
    Pat00001 16 views 1 comment Most recent by Charlotte October 24, 2018 9:53PM