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Discussion List

  • Hi, I am using Chinese transaction descriptions and account names. Since the upgrade to new version, the exports are not right. The characters become monsters in csv/blanks in pdf. (Am preparing year-end closing for FY2018. For last year's year end closing, I did the same and export at the time were still look good, can export the characters corr…
    dennis11211 22 views 1 comment Most recent by JamieD March 15, 2019 7:44PM
  • Hi there. No PayPal transactions are showing up in wave When I made a PayPal business account, PayPal asked me to confirm my bank account with two small deposits (3cents and 4cents) Those small deposits have shown up on my bank statement. I have made sales since that have gone into my PayPal account, (which where put on hold in PayPal because of …
    accounting4me 22 views 8 comments Most recent by Charlotte March 14, 2019 8:28PM
  • Hi everyone! I wanted to notify you of an issue that occurred this morning. After receiving reports from a number of customers, we notified our team and discovered that some performance maintenance we were conducting under the hood was causing some parts of Wave, such as reports and account balances, to take longer to update. We’ve now made som…
    Charlotte 654 views 12 comments Most recent by JamieD March 14, 2019 6:44PM
  • Hi there I am trying to give access to my accountant so she can over look my business for the passed week but I keep on getting and error message. I have kept trying for a couple days now thinking it may be a technical error that would resolve sooner or latter but it has not. Every time I invite my accountant I get the following message " Oo…
    AvalonRe 77 views 1 comment Most recent by ZoeC March 11, 2019 7:39PM
  • Hi Wave Support, I've had quite long delays between uploading about 280 CSV bank transactions and their being shown. So although it looked successful first time, I tried it once more, and again nothing was showing. However a few days later both sets of entries were added. This resulted in duplicated sets of figures! I deleted them and tried to st…
    Will_W 21 views 4 comments Most recent by AlexL March 8, 2019 5:27PM
  • trying to connect new Home Depot CC to Wave. But the url to reach Home Depot cc login is incorrect so my login credentials aren't being accepted. it should be
    bpipres 98 views 1 comment Most recent by Ryan_W March 6, 2019 11:09PM
  • Exporting reports to Excel actually creates a CSV file, not an Excel file. Same for the general exporting function in settings, when selecting Excel I get CSV. Why have two separate buttons, one for Excel and one for CSV, when both produce the same CSV?
    agrb 41 views 1 comment Most recent by Samd March 1, 2019 8:21PM
  • I am new to Wave and still setting up the accounts. Earlier I discovered that I couldn't transfer all the transactions for the last year using the direct connection to my bank. I learned that I could only get the history for the last few months that way. So today I downloaded the transactions as a CSV from my bank. However, when importing into Wav…
    mathar 11 views 2 comments Most recent by AlexL February 28, 2019 10:47PM
  • Hello everyone, You may notice that I've gone ahead and moved ahead and moved some of your other conversations here. This is because we've received a handful of reports regarding issues that sounded dissimilar, but were actually related. This morning our engineers identified an issue that occurred over the weekend, beginning September 7th, that …
    Charlotte 399 views 51 comments Most recent by Bosscar February 23, 2019 12:51PM
  • Hi All I think this is going to be a SUGGESTION for future updates, BUT, is there any EASY way for me to SORT on UNPAID items only in the BILLS section... Many thanks Vince
    VinceCoombs 12 views 1 comment Most recent by Samd February 15, 2019 4:48PM
  • Wave has become very slow. Waiting for 26 seconds to load a page is ridiculous. I've attached Chrome Console Log and network .har file here. What's the problem? On twitter, people say it's very fast. But it's not for me. I've 10mbps broadband connection and it's working perfectly with everything else. Please help. Thanks, Faizan
    faizanvahevaria 11 views 0 comments Started by faizanvahevaria February 15, 2019 12:47PM
    Automatic payment reminders are now going out the day before the invoice is due and invoices are showing 'Due Today' when they're not due until tomorrow. This just started happening since the new look change. Prior to that, automatic payment reminders went out the morning of the day the invoices were due and invoices were showing the 'Due Today'…
    CMH 35 views 4 comments Most recent by JamieD February 14, 2019 7:22PM
  • FeiFei
    I just closed my RBC bank account and opened a new one (the same bank). As I tried to use my email to log in Wave through the new bank account, this error message appeared—"An account with this email already exists". I know I should go back to my previous bank account and log in Wave and change the email address in my profile settings, h…
    Fei 64 views 6 comments Most recent by JamieD February 13, 2019 6:14PM
  • JoFJoF
    so, I have one transaction that does not show up on my wave, even though it is on my Visa Statement. The rest of the transactions are there, just not that one. how do I make it show up? I have updated wave from the bank connection page and like I said, everything else is showing up.
    JoF 47 views 3 comments Most recent by Charlotte February 13, 2019 1:09AM
  • I uploaded statements from CSV file and the all the withdrawals were imported as deposits (income); so I deleted the transactions. I am now unable to upload the statement again in an attempt to have the withdrawals uploaded as expenses. Wave flags them as potentially duplicates, I selected "Yes Upload", but it brings me to the Statement …
    woodlandcreek 48 views 2 comments Most recent by Charlotte February 12, 2019 8:57PM
  • In purchases / Bills I cant seem to load an Invoice from vendors I can in recepits can any body help
    BKLtreasurer123 11 views 1 comment Most recent by Erik February 12, 2019 4:32PM
  • I have few bills from last year as I ampreparing this year reports, one of the collaboratorscategorized some bills as petty cash which they are not, so in an attempt to fix it by renaming it, it doesn't allow me to do so. I've triedto create a new bill and deleting these bills it also prevented me from doing so. Can Anyone help and show me w…
    ISocial Media 253 views 13 comments Most recent by Erik February 12, 2019 4:24PM
    Kindly help, my wave estimates showes as per the screen shot. How can i go about it??
    MAZ 21 views 6 comments Most recent by Ryan_W February 11, 2019 10:08PM
  • Hi, Recently I started a new account to manage an organizations accounting. However I see several screens without the crucial functionality. For example. In transactions screen I cannot sort by description/date/amount. I cannot click to transactions and do a transfer etc. Why is this ? How can I get the same for the new account. Thanks
    sabiresufali 11 views 3 comments Most recent by JLREIF February 10, 2019 7:13PM
  • CVS Import is not working. I downloaded the provided sample and populated it with my data as specified however I always get same error that it cannot find any new customers to import. When uploaded all the info (first 5) is correct but when I click to accept and import it says nothing to import. Says failed to import 26 so it counted the lines …
    paulkruger 14 views 1 comment Most recent by JamieD February 1, 2019 6:57PM
  • Anyone else experiencing this issue? When I got to "Run Payroll," it says "Calculating your payroll..." for a long time, then eventually stops and asks me to retry. I've tried several devices and internet connections. Already late getting payroll out. Does anyone have any suggestions?
    GoodMovers 11 views 0 comments Started by GoodMovers January 29, 2019 9:30PM
  • Congratulations on releasing the developer preview API. It might seem trivial, but I do believe you have inaccuracy in you roadmap In this article Your key deliveries are: 2018, Q4 - Developer Preview 2019, Q1 - Ready for Commercial Use, with Invoice Create 2018, Q2 - Integrations Di…
    lukav 12 views 0 comments Started by lukav January 29, 2019 9:28PM
  • I get the following error message message when I click on the Sign in with Yahoo link: OpenID discovery error: HTTP Response status from identity URL host is not 200. Got status 502 Can anyone help? Thanks
    alandacapital 64 views 0 comments Started by alandacapital January 23, 2019 5:56PM
  • Why I cannot create a bill and my goods in inventory, that is I have to select a expense account to create a purchase bill but I need to select a inventory asset account when I purchase my goods and create my bill. previously I could do that but the list shows only expenses accounts
    Cetustone 136 views 5 comments Most recent by nichanafey January 23, 2019 11:40AM
  • Hi All, I have recently started using the receipts app which is great. Recently I added a new checking bank account asset on the website. Previously it was not showing up as an option on the payment account drop-down within the app. It just has cash on hand as the only option. Now there are no options at all on the payment accounts, just a blank…
    kenno_t 22 views 2 comments Most recent by JamieD January 18, 2019 9:25PM
  • I'm having an issue uploading transactions for a single account. I uploaded several accounts worth of PayPal CSV exports after I wrote a tool to convert them into Wave-compatible columns: It makes very vanilla files, with everything sanitized. Using this tool I split up my PayPal …
    mostlydev 31 views 2 comments Most recent by mostlydev January 18, 2019 4:26PM
  • Hello, From last 5-7 days, whenever I try to record a payment against an invoice, I get an error as follows: "Oops! There was an issue with recording your payment. Please try again." Kindly help me resolve this issue as I need to send updated invoices to my clients for the payments that I have received. I have cleared my cache, change…
    mtbermeo 31 views 3 comments Most recent by ailsa January 18, 2019 1:32PM
  • Hi , I uploaded my bank info and it pulled up my checking, savings, and 2 credit cards. Both have the same balance but only 1 is active, im not sure where the other CC is coming from. but its causing duplicate charges on my transaction sheet which makes it look like i have double the expenses. I deleted the duplicate CC but all the duplicate char…
    saimah 22 views 1 comment Most recent by ailsa January 18, 2019 1:28PM
  • I've been getting this error since last Thursday. I tried the clearing cache, new browsers, browsers are updated. Tried incognito. I cannot get it to connect no matter how many times it says try again in an moment. How do I get around this? I need to send out invoice :/
    KatieLynnM 93 views 1 comment Most recent by AndyFromWave January 18, 2019 12:08AM