Technical Support

Something doesn't look right? Let us know here.

Discussion List

    Receipts were of high quality and images are quite legible, easy to read and make out. Few however were able to be transcribed automatically but majofity of the receipts are stuck in the processing phase for past two days now. Can you please recommend what we can do here?
    MFS 5 views 1 comment Most recent by JordanD January 8, 2019 10:16PM
  • Hi - I just signed up with WaveApps and I am excited to begin using it. When I signed up I was prompted to make a few selections and one of them I think was "what type of business are you" or something like that. Now when I entered my first two receipts I could not find the Receipt Category I wanted for the actual receipt. As an examp…
    joeyz101 20 views 3 comments Most recent by The_Lorax January 8, 2019 4:11PM
  • all other invoices are fine but only one invoice i cant change or delete and get the above message. any one know what to do ?
    mfreed 19 views 0 comments Started by mfreed January 8, 2019 12:43AM
  • Today I enter to the app receipts and it was not working. I delete the app and when I try to install again the login and password showed an error: Json parse error
    Davidhleom 121 views 1 comment Most recent by JordanD January 7, 2019 10:39PM
  • I created a product, when I go to create an invoice and click "Add an item" I get nothing. Tried it in Chrome and Firefox.
    user3928 14 views 1 comment Most recent by user3928 January 4, 2019 6:54PM
  • I have tried Chrome, Firefox and Edge to try and download a PDF from the Reports section, nothing is happening but I can download a CSV. This is not a browser issue, and others have also experienced the same problem, can Wave please look into this as the problem only started after the site upgrade.
    dfawdon 34 views 5 comments Most recent by dfawdon January 2, 2019 9:10PM
  • Is there a way to prevent collaborator to see statements
    JViljoen 23 views 5 comments Most recent by Ryan_W January 2, 2019 7:22PM
  • I decided to link no less than 9 bank accounts today to my random accounts & noticed that while some of my accounts only display active COA accounts, other accounts display a couple of COA accounts that don't exist (they may have at some time, but had zero transactions and so were deleted). Glitch?
    GoodAccounting 4 views 0 comments Started by GoodAccounting January 2, 2019 2:15AM
  • When I create a Journal Entry, no matter the entry, if the number begins with a decimal (ie: .56), the decimal NEVER displays and instead 56 is entered. I then have to manually enter the decimal place. This occurs across multiple accounts without fail. Just getting around to letting you know.
    GoodAccounting 4 views 0 comments Started by GoodAccounting January 2, 2019 2:13AM
  • When I add a Receipt that has tax in it, I upload it via the android app then go to the computer to edit it. Why do we have to go through the boring: Select the tax Control Box (BTW: very tight and small) Go to the tax input-box. Select the 0.00 Deleting the 0.00 then add the tax amount. SUGGESTION: Can't it be as follows: tax Control is off by …
    RamK 31 views 0 comments Started by RamK December 29, 2018 8:59PM
  • I had a payout that was due on the 26th, I messaged a wave representative and they said that they seen it was scheduled to be deposited into my bank account on the 26th. I went to my bank and my bank does not have any sign of a pending deposit. Today is the 27th I am in CST and i still havent seen my payout deposit to my bank. Please help me. My e…
    tnbarns 17 views 1 comment Most recent by Erik December 28, 2018 8:21PM
  • I have been using WAVE for about a year and a couple of months ago something happened to my recurring invoices. Instead of just sending a reminder they started charging my customers duplicate payments. Since then I have stopped using the recurring invoice feature and I have refunded the duplicate payments. but now my accounting bookkeeping is all …
    ChewyZ 19 views 1 comment Most recent by Erik December 28, 2018 6:47PM
  • All of my merged transactions up until the website change are showing up as "from receipt" even though they were merged transactions that included a bank transaction and a receipt.
    Cujo 4 views 1 comment Most recent by JordanD December 27, 2018 7:56PM
  • I have a few accounts. This isn't the only account that does this, but this is a report I need to send to my CPA, and it's bothersome. This screenshot is from the PNL Report. The $0.00 line items (line 3 and 5) did have income received, but that income was either refunded or transferred a loan principal, so is not income. I can't remove the 0.…
    GoodAccounting 13 views 2 comments Most recent by GoodAccounting December 27, 2018 7:18PM
  • Is it possible the invoice generated for client A is sent to client B by the system? I am unsure, because one of my clients mentioned she received an invoice issued to another client. I am sure the invoice is addressed to the right recipient. Please help.
    Kelvin 8 views 1 comment Most recent by Samd December 26, 2018 7:10PM
  • Anytime a transaction is duplicated, it automatically is produced with the green arrow 'checked', thereby skipping the review process. Recommend reversing this outcome. The green arrow should NOT be checked after duplicating transactions. Not only does it skip the review process, but it makes the transaction terribly hard to find if you get th…
    GoodAccounting 2 views 1 comment Most recent by Samd December 26, 2018 6:27PM
  • When i run report using cash & cash equivalent or cash only report type, the report is displayed in 2 lines e.g. a transaction for $2000 credit was displayed as 2 transactions - $1961.08 and $38.92. However when the report type accrual is selected the report is displayed correctly in 1 line as $2000. Has anyone experienced this and how can thi…
    Jude 23 views 5 comments Most recent by Jude December 24, 2018 5:28PM
  • Hi, If anyone could share their experience I would really appreciate that. Just sent my first refund. I'm guessing it will it be taken out of the account that I have connected on Wave? Am I charged for the credit card fees if it's refunded? Thanks, Zak
    Zak82 43 views 1 comment Most recent by JamieD December 21, 2018 8:57PM
  • Hi, my name is Lucky. I have an issue with one of my businesses. Every time I try to download a reports in pdf format, nothing happens, But if I download it as CSV it works fine. What could be the cause for this? Please help. Thank You
    lnombika 14 views 2 comments Most recent by lnombika December 21, 2018 8:16AM
  • Hi. I contacted customer support and got an autoresponse telling me to use the community forum. I don't think it's the right place but here I am, desperately trying to get a human's attention. I have two companies in my account. I have two Stripe accounts, one per company. I connected my first company to Stripe, no problem. I now accept payments.…
    ptypeux 194 views 6 comments Most recent by Erik December 20, 2018 4:54PM
  • Help please!!! Is anyone else having trouble reconciling the bank with the purchases?? Is there anyway i can reconcile daily instead of monthly?
    Hannah1 14 views 1 comment Most recent by Erik December 20, 2018 3:49PM
  • I correctly recorded a payment for an invoice in Wave. When I go to pull reports, the transaction is not showing up in the income account. The amount of the income has been added to the expenses total on the P&L but can only be found in the AR account. I have pulled the reports several times over the last few days and the issue remains.
    transportmomentum1 6 views 1 comment Most recent by Erik December 20, 2018 3:48PM
  • Hey guys, There are 'Transfer out' transaction but I don't know where it transfers to. Normally, when you transfer between 2 transactions, there should be a button 'View other transaction' when you view the transaction detail. In this case, I have no clue. Take a look at this:
    vhmh2005 39 views 3 comments Most recent by Erik December 20, 2018 2:52PM
  • Hey guys, I've added GST 10% to my accounts. Invoice client is $500 inc gst Price: $454.55 GST 10: $45.46 (but should show as $45.45) = $500.01 should be $500 Anyone know why this is rounding up? Thanks in advance.
    lazz 42 views 1 comment Most recent by Erik December 20, 2018 2:09PM
  • I can't get my reconciliation screen to load I keep getting a "Page Unresponsive" popup. All the other sections load fine and I can navigate them. Just the reconciliation becomes "Unresponsive" I have tried clearing cache and history, using Microsoft Edge browser, Logging in as a different user, shutting down my computer.
    KarenSted 18 views 2 comments Most recent by KarenSted December 19, 2018 8:47PM
  • I have two businesses and my personal accounts in the same Wave account. I added a user to business A so they could enter receipts using the android Receipt App. They downloaded the app and logged in and started snapping receipt which the App tried to put in my Personal accounts, they didn't get as far as being entered because they could see the e…
    simondg 16 views 2 comments Most recent by simondg December 19, 2018 6:21PM
  • RedRed
    I don't see any options besides deleting the invoice entirely. I'd like to void the invoice and send a copy to the client. Any ideas? Appreciate any feedback!
    Red 717 views 1 comment Most recent by Erik December 19, 2018 3:14PM
  • ccjccj
    I have a customer who has 2 outstanding invoices in the system. Let's say each invoice was worth $10. Using the Wave credit card gateway, the customer paid the full amount owing on the account, but as a single payment against just 1 of those invoice. E.g., They opened Invoice #1, and paid $20 against it. Invoice #1 is now marked "Paid"…
    ccj 239 views 3 comments Most recent by leemarquis December 19, 2018 11:09AM
  • I've attached a picture to show the error. If I earn income, but then have to refund that income, which results in the account totaling $0.00, this balance still shows up on the PNL. PNL should only show accounts that equal anything but $0.00. The end result is it makes the PNL longer than it needs. Can you guys fix? Thanks in advance. (Imag…
    GoodAccounting 12 views 0 comments Started by GoodAccounting December 17, 2018 7:37PM
  • When I record a payment by cheque to a vendor, I need to enter the cheque number for reference BUT Wave does not have a field for capturing this vital information(!), so I thought I could enter it in the Memo section of the screen. After posting, I would run Account Transaction report for the bank account to review and edit these payments because…
    eliteacchk 9 views 1 comment Most recent by Erik December 17, 2018 5:44PM