Technical Support

Something doesn't look right? Let us know here.
 

Discussion List

  • Exporting reports to Excel actually creates a CSV file, not an Excel file. Same for the general exporting function in settings, when selecting Excel I get CSV. Why have two separate buttons, one for Excel and one for CSV, when both produce the same CSV?
    agrb 41 views 1 comment Most recent by Samd March 1, 2019 8:21PM
  • I am new to Wave and still setting up the accounts. Earlier I discovered that I couldn't transfer all the transactions for the last year using the direct connection to my bank. I learned that I could only get the history for the last few months that way. So today I downloaded the transactions as a CSV from my bank. However, when importing into Wav…
    mathar 20 views 2 comments Most recent by AlexL February 28, 2019 10:47PM
  • Hello everyone, You may notice that I've gone ahead and moved ahead and moved some of your other conversations here. This is because we've received a handful of reports regarding issues that sounded dissimilar, but were actually related. This morning our engineers identified an issue that occurred over the weekend, beginning September 7th, that …
    Charlotte 388 views 51 comments Most recent by Bosscar February 23, 2019 12:51PM
  • Hi All I think this is going to be a SUGGESTION for future updates, BUT, is there any EASY way for me to SORT on UNPAID items only in the BILLS section... Many thanks Vince
    VinceCoombs 17 views 1 comment Most recent by Samd February 15, 2019 4:48PM
  • Wave has become very slow. Waiting for 26 seconds to load a page is ridiculous. I've attached Chrome Console Log and network .har file here. What's the problem? On twitter, people say it's very fast. But it's not for me. I've 10mbps broadband connection and it's working perfectly with everything else. Please help. Thanks, Faizan
    faizanvahevaria 14 views 0 comments Started by faizanvahevaria February 15, 2019 12:47PM
  • CMHCMH
    Automatic payment reminders are now going out the day before the invoice is due and invoices are showing 'Due Today' when they're not due until tomorrow. This just started happening since the new look change. Prior to that, automatic payment reminders went out the morning of the day the invoices were due and invoices were showing the 'Due Today'…
    CMH 33 views 4 comments Most recent by JamieD February 14, 2019 7:22PM
  • FeiFei
    I just closed my RBC bank account and opened a new one (the same bank). As I tried to use my email to log in Wave through the new bank account, this error message appeared—"An account with this email already exists". I know I should go back to my previous bank account and log in Wave and change the email address in my profile settings, h…
    Fei 62 views 6 comments Most recent by JamieD February 13, 2019 6:14PM
  • JoFJoF
    so, I have one transaction that does not show up on my wave, even though it is on my Visa Statement. The rest of the transactions are there, just not that one. how do I make it show up? I have updated wave from the bank connection page and like I said, everything else is showing up.
    JoF 31 views 3 comments Most recent by Charlotte February 13, 2019 1:09AM
  • I uploaded statements from CSV file and the all the withdrawals were imported as deposits (income); so I deleted the transactions. I am now unable to upload the statement again in an attempt to have the withdrawals uploaded as expenses. Wave flags them as potentially duplicates, I selected "Yes Upload", but it brings me to the Statement …
    woodlandcreek 38 views 2 comments Most recent by Charlotte February 12, 2019 8:57PM
  • In purchases / Bills I cant seem to load an Invoice from vendors I can in recepits can any body help
    BKLtreasurer123 12 views 1 comment Most recent by Erik February 12, 2019 4:32PM
  • I have few bills from last year as I ampreparing this year reports, one of the collaboratorscategorized some bills as petty cash which they are not, so in an attempt to fix it by renaming it, it doesn't allow me to do so. I've triedto create a new bill and deleting these bills it also prevented me from doing so. Can Anyone help and show me w…
    ISocial Media 248 views 13 comments Most recent by Erik February 12, 2019 4:24PM
  • MAZMAZ
    Kindly help, my wave estimates showes as per the screen shot. How can i go about it??
    MAZ 21 views 6 comments Most recent by Ryan_W February 11, 2019 10:08PM
  • Hi, Recently I started a new account to manage an organizations accounting. However I see several screens without the crucial functionality. For example. In transactions screen I cannot sort by description/date/amount. I cannot click to transactions and do a transfer etc. Why is this ? How can I get the same for the new account. Thanks
    sabiresufali 11 views 3 comments Most recent by JLREIF February 10, 2019 7:13PM
  • Hello, I'm hoping someone can help with this. The transactions stopped importing on November 8. I have tried updating my credit card credentials but nothing worked. Because it has been over 2 months with nothing happening, I deleted my PC Mastercard connection in order to try and add it again, but it won't connect. I get a message "There i…
    Dana_R2015 165 views 2 comments Most recent by Samd February 6, 2019 4:46PM
  • CVS Import is not working. I downloaded the provided sample and populated it with my data as specified however I always get same error that it cannot find any new customers to import. When uploaded all the info (first 5) is correct but when I click to accept and import it says nothing to import. Says failed to import 26 so it counted the lines …
    paulkruger 16 views 1 comment Most recent by JamieD February 1, 2019 6:57PM
  • Anyone else experiencing this issue? When I got to "Run Payroll," it says "Calculating your payroll..." for a long time, then eventually stops and asks me to retry. I've tried several devices and internet connections. Already late getting payroll out. Does anyone have any suggestions?
    GoodMovers 13 views 0 comments Started by GoodMovers January 29, 2019 9:30PM
  • Congratulations on releasing the developer preview API. It might seem trivial, but I do believe you have inaccuracy in you roadmap In this article https://developer.waveapps.com/hc/en-us/articles/360020333492 Your key deliveries are: 2018, Q4 - Developer Preview 2019, Q1 - Ready for Commercial Use, with Invoice Create 2018, Q2 - Integrations Di…
    lukav 8 views 0 comments Started by lukav January 29, 2019 9:28PM
  • I get the following error message message when I click on the Sign in with Yahoo link: OpenID discovery error: HTTP Response status from identity URL host is not 200. Got status 502 Can anyone help? Thanks
    alandacapital 57 views 0 comments Started by alandacapital January 23, 2019 5:56PM
  • Why I cannot create a bill and my goods in inventory, that is I have to select a expense account to create a purchase bill but I need to select a inventory asset account when I purchase my goods and create my bill. previously I could do that but the list shows only expenses accounts
    Cetustone 102 views 5 comments Most recent by nichanafey January 23, 2019 11:40AM
  • Hi All, I have recently started using the receipts app which is great. Recently I added a new checking bank account asset on the website. Previously it was not showing up as an option on the payment account drop-down within the app. It just has cash on hand as the only option. Now there are no options at all on the payment accounts, just a blank…
    kenno_t 25 views 2 comments Most recent by JamieD January 18, 2019 9:25PM
  • I'm having an issue uploading transactions for a single account. I uploaded several accounts worth of PayPal CSV exports after I wrote a tool to convert them into Wave-compatible columns: https://mostlydev.com/importing-paypal-csv-into-wave-accounting/ It makes very vanilla files, with everything sanitized. Using this tool I split up my PayPal …
    mostlydev 37 views 2 comments Most recent by mostlydev January 18, 2019 4:26PM
  • Hello, From last 5-7 days, whenever I try to record a payment against an invoice, I get an error as follows: "Oops! There was an issue with recording your payment. Please try again." Kindly help me resolve this issue as I need to send updated invoices to my clients for the payments that I have received. I have cleared my cache, change…
    mtbermeo 38 views 3 comments Most recent by ailsa January 18, 2019 1:32PM
  • Hi , I uploaded my bank info and it pulled up my checking, savings, and 2 credit cards. Both have the same balance but only 1 is active, im not sure where the other CC is coming from. but its causing duplicate charges on my transaction sheet which makes it look like i have double the expenses. I deleted the duplicate CC but all the duplicate char…
    saimah 19 views 1 comment Most recent by ailsa January 18, 2019 1:28PM
  • I've been getting this error since last Thursday. I tried the clearing cache, new browsers, browsers are updated. Tried incognito. I cannot get it to connect no matter how many times it says try again in an moment. How do I get around this? I need to send out invoice :/
    KatieLynnM 84 views 1 comment Most recent by AndyFromWave January 18, 2019 12:08AM
  • If you receive a partial payment on an invoice with multiple items (where the items are linked to different GL accounts), can you specify which items of the invoice have been paid? By default the system seems to split the amount paid proportionally over all items. Thanks
    Rich 25 views 1 comment Most recent by Rahim January 17, 2019 10:58PM
  • Hello everyone! I'd like to use Wave for my small business and also because I can customise my invoice numbers. But I'd also like to receive payments such as Sepa, Sofort Uberweisung, GiroPay and other German payment methods. I had a Stripe account but unfortunately I cannot customise invoice numbers. What should I do? Thank you!
    andriana 29 views 1 comment Most recent by Rahim January 17, 2019 10:38PM
  • Hi, Is it possible to to do a CSV export for all income transactions that include both the customer and the GL account the transaction was posted to? Thanks
    Rich 3 views 1 comment Most recent by Erik January 10, 2019 9:08PM
  • I have checked my settings. My Tablets (yes 2) won't display in landscape mode. Tablets are usually connected to Bluetooth keyboards and are orientated that way ..... I have see other posts about this, when is this much needed feature being rolled out ?
    brianatDoctorScreen 47 views 1 comment Most recent by Ryan_W January 9, 2019 9:37PM