Technical Support

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Discussion List

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    n360 81 views 1 comment Most recent by dinjohn152 February 5, 2020 8:35AM
  • I've tried on 2 different devices on my home network that the menu refuses to load. It just shows the grey placeholder. On one of my other devices the menu shows perfect, also on my home network. I've tried clearing my cookies and site data. I've also looked at the developer options and I keep getting a 403 forbidden error on a resource. In conso…
    VlerrieBR 272 views 7 comments Most recent by AlexL February 3, 2020 8:02PM
  • I have been trying to get a hold of someone at wave since 3 days ago and have received no answer to emails and chats. How can I reach them?
    Disruptivestudio 21 views 1 comment Most recent by AlexL February 3, 2020 7:39PM
  • My bank is connected and it says automatically importing, but no transactions have imported since January 10, 2020. Will this weeks database update solve this issue?
    mickleford 32 views 1 comment Most recent by EmmaP January 31, 2020 7:43PM
  • I'm not sure what has happened but it appears live chat is no longer available. Does anyone know anything about this? I've tried searching for answers in the help sections and in this community, but cannot seem to find anything definitive. Live Chat is such a great tool, and one of the reasons I moved to Wave. It was very easy and helpful. I'…
    cwid 77 views 6 comments Most recent by olqop January 28, 2020 1:57PM
  • hi, is this normal after new update that users dont get any help with fixing their account issues?
    bogden 31 views 4 comments Most recent by EmmaP January 24, 2020 7:50PM
  • the Help pop up window opens everytime I switch from sales to accounting or wherever it is annoying and in fact has yet to be able to provide any help to any question so far. How do i turn it off????
    annamoore 22 views 1 comment Most recent by AlexL January 23, 2020 10:43PM
  • DeeDee
    For some reason, one of our recurring invoices will not automatically charge the card and when i attempt to charge the card it fails also. Usually i can go to stripe and find out why it failed insufficient funds etc however it shows that the last time i attempted to charge the card was over a month ago and i've been charging the card weekly/daily …
    Dee 51 views 5 comments Most recent by ConnorM January 16, 2020 7:46PM
  • While using the reconciliation feature, the Wave Balance, that reconciles quickly shows a difference out of nowhere. Image: Showing a difference Image: After unchecking Match shows reconcile Only after unchecking the match tick, no other change After going back to recon, month still doesnt reconcile This has to be some technical issue, pl…
    jamlitepos 41 views 1 comment Most recent by ConnorM January 15, 2020 3:28PM
  • Why when I delete scans on my iphone after editting online website does it also delete on the website? Odd, very odd?
    JApplew 13 views 1 comment Most recent by ConnorM January 13, 2020 6:30PM
  • Hi. My 2017 data is no longer seen in Wave. I mean the entire year! No report generates any 2017 data. I started using wave in 2017. I only see 2018, 2019 and I've just started entering 2020. What has happened? Is there a limit to how much data is stored per account? How do I get back this data?
    Jamgirl 23 views 4 comments Most recent by Jamgirl January 9, 2020 1:45PM
  • I'm trying to categorize my 'uncategorized' into the categories they need to go in. I always have a lot in sales under [payments] from Paypal, that I need to sort into the sales income category. It seems very flakey on this new layout unless I'm doing something wrong. I filter out "uncategorized income" then go down the list to move th…
    tegwilym 21 views 1 comment Most recent by Barsin January 6, 2020 8:10PM
  • Hi, I've read a few threads about this issue, but none seem to have the answer. I have created a new wave account. Yesterday I connected my bank account (AIB) & all the transactions came over perfectly. The balance was correct. However, as a first time user, I messed everything up & deleted the transactions to try & create a fresh …
    Uncanny_Kim 53 views 3 comments Most recent by AlexL January 6, 2020 7:59PM
  • I had some sales from PayPal last night that doesn't show. How often does Paypal sync with Wave? I'm a total newbie. :-)
    Sandra_T80 107 views 4 comments Most recent by AlexL January 6, 2020 3:55PM
  • I'm trying to say it nicely and garbage is the nicest word that comes to mind. Bring back your old transaction page. Easy to filter everything and organize. Your new system is making me google alternatives to waveapps.
    RobertKlein 22 views 0 comments Started by RobertKlein January 4, 2020 9:56PM
  • Hello, I have problem with the province field when adding information about my business. I only have two options for my country which is Serbia a none of them is the right one. Is there any way I can bypass this because it is a big problem when drafting invoices. Thanks in advance.
    Vlada 41 views 1 comment Most recent by ConnorM December 19, 2019 2:37PM
  • I am using web version, recently I reinstalled google crome after that from wave estimate window not working shown blank. When I open wave showing guest collaborator need permission from wave, pls help.
    smartlife 238 views 8 comments Most recent by JordanD December 18, 2019 7:04PM
  • I am having trouble when I log into wave. the last couple days the left hand menu has no selections. There are grey rounded boxes, but no words and nothing can be selected. This is the case on my windows machine and my mac. I have tried Chrome, Safari, and Firefox. However, through chrome on my phone it's fine. Anyone else having a similar problem…
    3cubed 22 views 4 comments Most recent by ConnorM December 13, 2019 9:10PM
  • I created a business and invited a user to collaborate. They logged in and created invoices and payments but I cannot see them. Worse I cannot even see their profiles anywhere not even under the settings or anything. Please assist.
    Esta 21 views 1 comment Most recent by ConnorM December 13, 2019 7:02PM
  • Anyone else having issues with Wave Connect and Google Sheets. Usually works well, but today I am unable to update reports. Either no data at all, or only some data appearing on the sheet.
    kevirau 32 views 5 comments Most recent by AlexL December 13, 2019 6:23PM
  • I've tried to import a CSV twice, and the transactions aren't being shown in Wave!!! What's happening??
    dangosarecute 22 views 4 comments Most recent by ConnorM December 13, 2019 3:43PM
  • Hi Customer Support Specialist! I have a phantom -MYR370 sales transaction that I cannot locate or delete and it's driving me crazy! I have deleted all other sales items in the affected month (Jul 2019) to see if it would disappear but it's still there. Are you able to clear on your end? Thank you! amount.
    DoodleDeeDoo 33 views 2 comments Most recent by DoodleDeeDoo December 12, 2019 12:55PM
  • You used to be able to filter to see only transactions from any of your accounts in the transactions page. Now you can only filter to see transactions if they are classified as a certain type i.e. "cash and bank", "credit card". I have a number of loan and accounts payable type accounts that I had set up prior to the update, w…
    JakeM 23 views 1 comment Most recent by Barsin December 11, 2019 7:22PM
  • Hello everyone, Is there a way to redirect buyers to a custom thank you page after filling out a checkout form page from waveapp?
    RalpParagili0315 151 views 3 comments Most recent by Barsin December 11, 2019 6:56PM
  • How can I get the bank notice removed from the Dash Board as it is taking up quite a lot of much needed space there as well as the Transaction page? Is it possible to rearrange the Dashboard so as to show things at a glance that I prefer? Thank you.
    Teegrey 21 views 1 comment Most recent by AlexL December 10, 2019 7:47PM
  • For the last couple of days I have been attempting to login to the site and after the login page the rest of the site never finishes loading. It appears to be in some kind of loop that just keeps reloading. between this image and this image
    agrussell1 497 views 3 comments Most recent by AlexL December 3, 2019 10:43PM
  • Hello there I've downloaded the Wave .CSV sample file, and copied and pasted my customers into it. However, when I try and import the .CSV file, the website throws out an a red error box stating "Unable to decode CSV file". I'm not sure how to fix this....any advice/suggestions as to why the error box keeps popping up will be greatly …
    SusanRoets 200 views 9 comments Most recent by bruceybrown December 3, 2019 5:28AM
  • I went to apply a manual check payment against an invoice. It will not allow me to choose my bank account. It worked fine on another business right before, but the only difference is that the other business has multiple accounts to choose from. Can anyone else that only has one account see if they can choose the account?
    doughboy 21 views 2 comments Most recent by Barsin November 25, 2019 10:44PM