Technical Support

Something doesn't look right? Let us know here.

Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 758 views 55 comments Most recent by JamieD July 4, 2019 10:44PM
  • Hi. I am able to sign in, but cannot access or open any invoices. Could it be my browser or is it my operating system ?
    Howie 11 views 5 comments Most recent by Howie April 7, 2020 5:27AM
  • Been receiving waveapps emails asking to login to keep using the service even though I've been using it monthly. The links redirects to and my AV blocked it as suspicious site: This web site has been reported as suspicious. We recommend that you do not visit this web site.
    Unies 129 views 4 comments Most recent by Eric_Douglas April 6, 2020 5:46PM
  • Hi. I have a number of aliases for my main email address e.g. "[email protected]", "[email protected]" etc. I have successfully added and verified my main email address and one of the aliases ([email protected]), however, I am not receiving the verification email for another of the aliases ([email protected]). It is not a problem with junk/spam filtering. Any advi…
    MartynB 469 views 14 comments Most recent by CBH April 6, 2020 4:59PM
  • How do I connect 2 Etsy shops? I tried to find a zapier for my second shop but I didn't find any zapier connections to Etsy. The first one has connected already trough the integration panel.
    Sandra_T80 3 views 0 comments Started by Sandra_T80 April 6, 2020 12:02PM
  • Good day. While posting transactions today, I was not able to pull up the categories from the drop down. I even logged on different devices but to no avail. On another note, did the layers for the drop down change? While viewing in phones in portrait mode, the transactions are a layer above the categories pop-up/choices. I have to switch to…
    Jomz 96 views 19 comments Most recent by BigG April 5, 2020 1:51PM
  • Hi. Just notice that dashboard monthly income information is totally wrong. After we counted income manually from the transactions we notice a big difference in totals. That means all calculations are totally wrong. Can you look into this Major issue, please?
    relaxglasgow 15 views 0 comments Started by relaxglasgow April 4, 2020 7:31PM
  • A client has tried to pay the invoice I sent them via Wave, but after entering their payment details and submitting, the page just hangs indefinitely. I do not see any declined payments, and the client's bank sees no attempted payments.
    ATepfer 76 views 1 comment Most recent by Phillip April 3, 2020 4:05PM
  • My latest invoice issue last week was not delivered even says sent. I tried to send it again, it shows sent but it is not delivered.
    Costas 5 views 0 comments Started by Costas April 3, 2020 3:52PM
  • Hello, I added a transaction for $142.97 (Accounting > Transactions), marked it as reviewed, and then deleted the transaction. Even though the transaction was deleted, it is impacting the ending account balance (Reports > Account Balances). (Image) When I select the account name on that page (Reports > Account Balances > Checking Ac…
    NickM 34 views 6 comments Most recent by StephanieK April 3, 2020 3:51PM
  • Hope someone can help as this is stopping us from using Wave. We need to be able to with hold 2-3% tax after adding a 7% VAT to an amount, is this possible in Wave?
    Ruddle 1.1K views 39 comments Most recent by SuperAtic April 3, 2020 7:25AM
  • Hi everyone, I have noticed over the past month or so that the ESTIMATES page doesn't seem to load properly for me. It doesn't show any estimates (not old, not new). It used to fix itself after a few page refreshes. Today though, its been frustrating. No matter how many times I refresh the page doesn't load properly and no estimates show up. Eve…
    khianey 27 views 2 comments Most recent by PTNG April 2, 2020 1:04PM
  • Receiving the following message: "Could not update business information in current state." No idea what this means, please advise?
    Thearlybird52 43 views 2 comments Most recent by JJs_Worksh0p April 2, 2020 12:04PM
  • How can i enter the invoice send date in the transaction when using Accounting>Transaction>Add income Eg. I have received payment from my customer on 3 Mar 2020, But the original invoice date is on Dec 2019, This make unclear statement when creating financial year end report for 2019(Previous year) Fyi, I have many invoices, i didn't crea…
    Rajesh 6 views 1 comment Most recent by ConnorM April 1, 2020 5:36PM
  • See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end? (Image) …
    pinpoint 58 views 17 comments Most recent by cboudreau April 1, 2020 12:36PM
  • Great system. I can produce my customer statements, but clients cannot print them as they appear to be html? Comes up great but I can't find out how to tell my customers to print them
    Fletch 21 views 2 comments Most recent by Atishj April 1, 2020 10:27AM
  • How to add authorized signature on dropping off hire goods is there a plug in i can use or what is there best way of doing it off my phone
    jonidisco 8 views 2 comments Most recent by jonidisco March 30, 2020 8:16PM
  • Hi I created a set of liability accounts for my regular suppliers ... when I receive a receipt or invoice from these clients I add these to the respective account. When I make payments from my bank - I then credit the account. I have a similar structure for my receipts - I receive money from Credit Cards, Cash, and a few payment app and barcode …
    CamJustCam 31 views 14 comments Most recent by ConnorM March 30, 2020 7:51PM
  • Hi, A customer overpaid on his invoice and I would like to apply the overpayment to his other invoices. The payment was made by credit card so wave is not letting me edit the transaction. I can't even delete it and then enter it on my own. Any ideas? Thanks!
    Mrm____lv114 7 views 1 comment Most recent by ConnorM March 30, 2020 6:08PM
  • Everytime I try to prepare some new invoices and access the invoices page I am confronted with a full page sign saying; " Something is broken on this page Our technical team has been alerted and is working on a solution" (Error code: 545c7ad4f4954e95bc48d41ce94124a8) This has happened for the last 5-6 day and is becoming a real problem f…
    susanwhillas 6 views 1 comment Most recent by Kristian_G March 26, 2020 7:54PM
  • Hi, just started to use Wave recently but still with old layout, how to upgrade to new layout?
    Daryl_76 10 views 4 comments Most recent by QaisE March 26, 2020 7:30PM
  • It appears that I have receipts sitting in the Processing column dated back to the end of August 2018 and when I click on one it says “Unable to sync, tap to retry” . Two receipts say ‘Processing’ in orange. The rest are ‘Queued’. They don’t appear to be going to the Ready column where I have receipts dating back to January 2018. I have entered th…
    Thaipissed 534 views 10 comments Most recent by JessG March 24, 2020 6:22PM
  • I have just started with the Wave accounting system and have run into trouble adding the transactions manually. When I read the manual on how to do this it shows a box on the left hand side where you can add the date, amountsand all the details etc. On what I am working with I do not get this box... help?
    ShiNor 11 views 6 comments Most recent by BarsinA March 24, 2020 5:39PM
  • when i log into my wave account, my dashboard loads , but when i click on " create invoice" it tries to load and doesnt . I need it to work ASAP. Thanks
    BernadetteRicci_71 10 views 1 comment Most recent by ConnorM March 20, 2020 5:27PM
  • Hi - Its seems that when I export a complete data set from Wave it does NOT include a file of "Products and Services". Is it possible to do this any other way? Thanks for any guidance...
    Ange_P1357 167 views 2 comments Most recent by alfabloodtype March 18, 2020 7:05AM
  • i know that there is data export for all transaction in Excel or CSV file. How then do i import data from Excel or CSV file onto Wave?
    asri 21 views 6 comments Most recent by BarsinA March 17, 2020 7:18PM
  • I created by mistake some taxes that I don't use, and was able to delete them in the Sale taxes Setting page. However, when I edit some invoice, they still appear in the dropdown list when choosing the taxe to apply, which can be very confusing. How to delete them definitely ? Thank you !
    Maurice 10 views 1 comment Most recent by JamieD March 17, 2020 7:03PM
  • I had a full day work ,tried to question how i can set better my accounts as i run a b and b and all of a sudden all my work and settings had gone .
    mariosa 9 views 1 comment Most recent by BarsinA March 17, 2020 4:31PM
  • Hi there! I am completely new to Wave, i previously used Xero accounting. So I am still getting used to Wave and learning my way around it.. Here is where my issue comes in, I have done a lot of transactions on Xero before I switched to Wave, I have a lot of "unfinished" business on Xero, but would rather just use Wave .. So, can I imp…
    JoleneB 17 views 3 comments Most recent by BarsinA March 17, 2020 3:59PM
  • Hello I am looking to delete items I have added in error and contacts that I have duplicated. Anyone have any idea? Thanks!
    Cherylsseniorcare 552 views 3 comments Most recent by JordanD March 11, 2020 6:27PM
  • Is anyone else facing complete slowness on Wave Apps online for the past 48 hours? It is total unusable.....
    elyas786 130 views 9 comments Most recent by ConnorM March 11, 2020 5:16PM