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Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 691 views 55 comments Most recent by JamieD July 4, 2019 10:44PM
  • for the last few months I am facing problem with creation of Invoice, currently this has become a serious problem. When creating a invoice I cannot select the Invoice Items, the add Items shows but when I select an Item It does not appear on the Invoice, sometimes trying for 5 to 15 times the Items appear but sometime for hours cannot select the …
    cetustone 6 views 0 comments Started by cetustone January 19, 2020 7:16PM
  • I got receipts that are stuck for weeks in processing status. How do I get rid of them?
    Madeja 885 views 24 comments Most recent by YMASH January 18, 2020 8:35AM
  • I have not been able to make new categories that fit our needs. We have linked banking to all our accounts, but not finding it possible to make the necessary categories for each. Is this possible with Wave? Any suggestions? Thank you.
    foreverfree7 5 views 0 comments Started by foreverfree7 January 17, 2020 6:20PM
  • Hi, my financial year end is Feb 2020. I have some journals processed up until this date. When I look at the accounting transaction report these transactions show correctly. The transactions are Journals to a liability account for provisional expenses. However when I pull a Balance Statement these transactions are not reflected in the balances. Th…
    dve83 2 views 1 comment Most recent by dve83 January 17, 2020 2:46PM
  • Hi all, I'm having huge issues where my transactions all individually match line by line with my bank statements. However, the reconciliation module is seemingly inventing income that throws the reconciliation and subsequent balances in Wave. How can I fix this without adding false transactions into my accounting? I've attached 2 images of subs…
    Rupert 2 views 0 comments Started by Rupert January 17, 2020 2:38PM
  • Hi a few of my recipts have been stuck 'processing' for quite some time. What could be the proble? They are uploaded through the web (not through the app). Uploaded a few earlier and they were fine, then deleted one receipt and since then its stuck.
    waikiki 22 views 12 comments Most recent by ARJ January 16, 2020 9:55PM
  • DeeDee
    For some reason, one of our recurring invoices will not automatically charge the card and when i attempt to charge the card it fails also. Usually i can go to stripe and find out why it failed insufficient funds etc however it shows that the last time i attempted to charge the card was over a month ago and i've been charging the card weekly/daily …
    Dee 12 views 5 comments Most recent by ConnorM January 16, 2020 7:46PM
  • Hi all, I have an issue where somehow there are some transactions deleted. I have no idea how many was deleted and how far back. Is there a way to recover or UNDO deleted transactions. Our company uses a program and its actually impossible to delete transactions you can only archive them but there is always a trace of the transaction. I have an …
    Breakaway007 750 views 4 comments Most recent by Jash January 16, 2020 8:56AM
  • While using the reconciliation feature, the Wave Balance, that reconciles quickly shows a difference out of nowhere. Image: Showing a difference (Image) Image: After unchecking Match shows reconcile Only after unchecking the match tick, no other change After going back to recon, month still doesnt reconcile (Image) This has to be some techn…
    jamlitepos 16 views 1 comment Most recent by ConnorM January 15, 2020 3:28PM
  • After upgrading to the new method to connect my accounts, the bank account summary is missing from Dashboard. How can I get it back?
    theMikeD 11 views 0 comments Started by theMikeD January 15, 2020 2:13PM
  • Multiple clients trying to pay their invoices and receiving Server error. On my dashboard in invoices it is showing as viewed in my payments it shows that the transaction went through multiple times for the same invoice. The client tried 3 times and there was 3 payments that went through. I did a test and refunded one of the payments but it do…
    StacyR 8 views 2 comments Most recent by omnipolaccounting January 15, 2020 7:42AM
  • See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end? (Image) …
    pinpoint 23 views 11 comments Most recent by KHC January 14, 2020 2:21AM
  • I sent an invoice to a client and I think it went to the wrong email, I went in, updated the email and resent it. But I want to be able to check the history of my invoices so I have a history of when I sent them, who I sent them to etc. That way before I talk to my client I can verify when I have sent the invoices and who they were sent to. I w…
    mikaela 774 views 7 comments Most recent by sonyasen January 13, 2020 8:06PM
  • I issued an invoice for $40 and a client paid it using Wave Payments which was fine. Wave Payments created a transaction of $39.09 ($40 minus the $0.91 Stripe Processing Fee). But when it came time to pay out of Stripe, I received $39.00 - Stripe took an extra $0.09 in tax fees as well. In my transactions list I have two differing payments for th…
    Doug 2.5K views 50 comments Most recent by ConnorM January 13, 2020 7:36PM
  • Why when I delete scans on my iphone after editting online website does it also delete on the website? Odd, very odd?
    JApplew 4 views 1 comment Most recent by ConnorM January 13, 2020 6:30PM
  • Hi. My 2017 data is no longer seen in Wave. I mean the entire year! No report generates any 2017 data. I started using wave in 2017. I only see 2018, 2019 and I've just started entering 2020. What has happened? Is there a limit to how much data is stored per account? How do I get back this data?
    Jamgirl 4 views 4 comments Most recent by Jamgirl January 9, 2020 1:45PM
  • Great system. I can produce my customer statements, but clients cannot print them as they appear to be html? Comes up great but I can't find out how to tell my customers to print them
    Fletch 6 views 1 comment Most recent by BarsinA January 6, 2020 9:31PM
  • I'm trying to categorize my 'uncategorized' into the categories they need to go in. I always have a lot in sales under [payments] from Paypal, that I need to sort into the sales income category. It seems very flakey on this new layout unless I'm doing something wrong. I filter out "uncategorized income" then go down the list to move th…
    tegwilym 8 views 1 comment Most recent by BarsinA January 6, 2020 8:10PM
  • Hi, I've read a few threads about this issue, but none seem to have the answer. I have created a new wave account. Yesterday I connected my bank account (AIB) & all the transactions came over perfectly. The balance was correct. However, as a first time user, I messed everything up & deleted the transactions to try & create a fresh …
    Uncanny_Kim 26 views 3 comments Most recent by AlexL January 6, 2020 7:59PM
  • I had some sales from PayPal last night that doesn't show. How often does Paypal sync with Wave? I'm a total newbie. :-)
    Sandra_T80 16 views 4 comments Most recent by AlexL January 6, 2020 3:55PM
  • I'm trying to say it nicely and garbage is the nicest word that comes to mind. Bring back your old transaction page. Easy to filter everything and organize. Your new system is making me google alternatives to waveapps.
    RobertKlein 12 views 0 comments Started by RobertKlein January 4, 2020 9:56PM
  • Hi I created a set of liability accounts for my regular suppliers ... when I receive a receipt or invoice from these clients I add these to the respective account. When I make payments from my bank - I then credit the account. I have a similar structure for my receipts - I receive money from Credit Cards, Cash, and a few payment app and barcode …
    CamJustCam 16 views 9 comments Most recent by AlexL January 2, 2020 6:42PM
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    n360 40 views 0 comments Started by n360 December 28, 2019 6:02AM
  • I'm not sure what has happened but it appears live chat is no longer available. Does anyone know anything about this? I've tried searching for answers in the help sections and in this community, but cannot seem to find anything definitive. Live Chat is such a great tool, and one of the reasons I moved to Wave. It was very easy and helpful. I'…
    cwid 19 views 5 comments Most recent by ConnorM December 19, 2019 2:53PM
  • Hello, I have problem with the province field when adding information about my business. I only have two options for my country which is Serbia a none of them is the right one. Is there any way I can bypass this because it is a big problem when drafting invoices. Thanks in advance.
    Vlada 8 views 1 comment Most recent by ConnorM December 19, 2019 2:37PM
  • I am using web version, recently I reinstalled google crome after that from wave estimate window not working shown blank. When I open wave showing guest collaborator need permission from wave, pls help.
    smartlife 90 views 8 comments Most recent by JordanD December 18, 2019 7:04PM
  • Hi I set up my Wave account years ago, I just recently sent some reminders for unpaid invoices, I have noticed that it is using another of my email addresses to send it, how do I change the email address to the Companies email address? Thanks in advance
    Ozdownunder 203 views 6 comments Most recent by mommyof4grlz December 13, 2019 9:57PM
  • I am having trouble when I log into wave. the last couple days the left hand menu has no selections. There are grey rounded boxes, but no words and nothing can be selected. This is the case on my windows machine and my mac. I have tried Chrome, Safari, and Firefox. However, through chrome on my phone it's fine. Anyone else having a similar problem…
    3cubed 6 views 4 comments Most recent by ConnorM December 13, 2019 9:10PM
  • I created a business and invited a user to collaborate. They logged in and created invoices and payments but I cannot see them. Worse I cannot even see their profiles anywhere not even under the settings or anything. Please assist.
    Esta 12 views 1 comment Most recent by ConnorM December 13, 2019 7:02PM