Technical Support
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Discussion List
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June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
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I have seen this a few times now and it's quite confusing. My dashboard is showing that it has synced with my bank account 18 minutes ago and showing a balance that is way off. When I go to Transactions I can see the new transactions from my bank and have categorized them. In addition, the Transaction screen is showing the correct balance for m…
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Hi all - I'm not seeing any transactions in Wave after 11/20/20, although I do see many online in my Bank profile - I have Auto Connect to Bank of America turned to "on" and don't see any other way to import. I've also tried toggling the connect switch on and off, and logging in and out. What a I doing wrong?
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I have uploaded my OFX files as I normally do. Wave accepts them and says they are importing, but the transactions are not appearing.
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please see attached PDF for details
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Hello! My business has flash sales where i take a limited number of orders twice per month. For example I want to take 20 orders (art piece commissions), where people can order 1 - 6 commissions each. I message people in an email list and need a way to regulate the payments so that after 20 sales are made the payment gateway is closed. At the …
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I sent a wire and am now trying to classify the transaction as a bill payment. However, when "Payment sent for a Bill in Wave" under the category drop down box, the Bill I'm looking to link to is not shown, but other Bills are. What am I missing. Help!?
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when i invoice customers and mention etransfers are preferred, some clients mistakenly simply send the etransfer to "[email protected]" as that is "who" the invoice is from in their email inbox. Is there a way to ensure wave invoices appear to be sent by MY email address?
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Per the recommendations, I am migrating to Zoho Books. I need to import my transactions, but the help center provides no real assistance on how to do this. So what do I need to do to my accounting.csv file to import it to Zoho correctly? Asking here as Wave thought it would be a good idea to cut us all off immediately...
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I received email from Kirk Simpson about focusing on US and Canada markets. I use Wave for personal accounting purposes like maintaining financial statements. I don't use wave for payments, invoicing, etc. Will the support still remains for me?
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Am I the only one who is having issues with bank transactions not coming in for over a week? And there is no Update button to initiate a refresh of the transaction data. I have transactions that I need to reconcile against invoices, but if they don't show up for over a week, it looks like my customers haven't paid me yet. It was working okay (mean…
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How do I get my Bank Details on the Statement and the customers full address please.
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Hello am having issues with my account receivable adding up, i think it is a technical issue.
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I added a bill in my account. Later when I went to Sales Tax Report, am not seeing that bill's data in it. Am I doing anything wrong? Here in India we have various Tax Slabs with same name. Example: CGST (9%) CGST (6%) Since wave does not support same name tax different tax account i have included the percentage value also in the name like. I…
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See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end?
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Hello, I've been having quite a frequent problem with my bills tab. I've used it before, but sometimes (and currently) it yields an empty page. When I click on the new bills button, nothing is shown. Please advise. Regards, Ajar
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I got one account in the balance sheet which amounted 1960.82, but when click into details, the total showing 1927.76
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Hi. I have a number of aliases for my main email address e.g. "[email protected]", "[email protected]" etc. I have successfully added and verified my main email address and one of the aliases ([email protected]), however, I am not receiving the verification email for another of the aliases ([email protected]). It is not a problem with junk/spam filtering. Any advi…
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Hi, I'm currently unable to receive a call back using the following URL. I'm receiving a {"error": {"message": "Not found."}} I haven't be testing our app recently, so I generated a new app to verify the issue was not with the client_id or secret and received the same result. I have be able to connect in the past, …
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Hello, I'm finding that when I forward my receipt to Wave - and I try to categorize it - I only see accounts of the Expense types. I purchased a large piece of equipment on a credit card, and I want to make sure that receipt / transaction is recorded as a fixed (capital) asset - Under "Propery, Plant, & Equipment". How do I tell th…
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Hello there, I am using Chase as my bank account. Recently I made a few sales but I can't see the transaction listed to Wave but that's amount won't transfer to my Bank account. Is there any issue or something?
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5 out of 10 times when I add a new customer and type out the street address, the city, postal code and province do not automatically populate anymore. Is this a known issue? I have tried to contact wave support during regular business hours and the bot system continuously asks me to write an email. I have submitted 3 emails with your bot in the …
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Is there any way to lock the PDF invoice for editing. someone fraudulently copied and pasted my invoice and edited it with their bank details. The PDF was created with Office 365 and your PDF are created with Prawn. The pdf was down loaded on 12 June by the fraudster is there any way to get the IP addresses of all that accessed the invoice on that…
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I can view, add and change customer internal notes on my PC but they are not viewable at all on the Wave Invoicing app on my smartphone. When in the field I need access to customer internal notes (e.g. password data etc) so what to do? No problem I'm been in the computer game for 30 years and used to having to do my own fixes when others can't or …
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Hi Wave, Trust the person handing this account is doing great. I would like to report some errors on my accounts. On my Dollar accounts, I seem to have a negative Rwanda currency when converted but a positive dollar currency on Wave. This first occurred on my US$ Dom. Acct on 15th May 2020, I reached out on Facebook to lay the complaint August…
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Hi Wave, I have a $1905.02 uncategorized income that appeared (nothing posted) can't delete or find transactions tagged. Can you delete this item? Thanks!
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Our business is slowly moving over to Wave. We have been struggling to reconcile due to the fact that our ending balance from our bank statements and Wave's ending balance hasn't matched up. We have uploaded bank statements as well. Today we realised that our Credit and Debit transactions are mixed up in Wave/transactions - our statements are corr…
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Hi I set up my Wave account years ago, I just recently sent some reminders for unpaid invoices, I have noticed that it is using another of my email addresses to send it, how do I change the email address to the Companies email address? Thanks in advance
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Hi everyone, So every time I export an invoice as PDF, the Arabic letters get disjointed. Everything is perfectly fine on the website though. I attached a screenshot of how the invoice looks on the website and how it looks in the PDF form Is there a solution? Thanks in advance
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When i generate a profit and loss income statement report on 28 june 2019, it shows me an uncategorize income of -$25 When i click on that uncategorize income of -$25, no transaction shown up for it i had also filtered all account transactions, and can't see any transactions on 28 june 2019 i am pretty sure it is somekind of bugs? what should i…
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Do I have to disable and re-enable the bank connections regularly? I can't remember how many times I've experienced this problem, again and again.
