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Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 837 views 55 comments Most recent by JamieD July 4, 2019 10:44PM
  • Dear all, Thank you in advance for your time. I am new at WAVE and probably this was already answered. I would like to know if there is any way possible to have several subtotals while uploading the information of Receipts inside the Purchases tab. Normally, in a regular paper Receipt (Purchases), I have some items that are taxables and other n…
    jdelbarrio 17 views 2 comments Most recent by jdelbarrio July 11, 2020 8:15PM
  • Hi I would like to obtain the ID of the currently selected business for the purpose of passing into other queries. I have tried just a simple query however it does not work. query { business{ id name } } Thanks
    golabekp 4 views 0 comments Started by golabekp July 11, 2020 4:29AM
  • Created a number of recurring invoices and had trouble with a few - went back and forth - and when I went to the list there were "DRAFT" recurring entries with the same customers under "activated" - so now I want to delete the drafts and when I right-click for options there appears to be no way to delete them. Any suggestions? …
    balancethebooks716 239 views 4 comments Most recent by Philip95 July 11, 2020 1:41AM
  • My client posted couple of transactions on his own and forgot to add taxes. those transactions are not editable. Can anyone help how to account for taxes now? (Image)
    CMA_Akta_Kariya 5 views 0 comments Started by CMA_Akta_Kariya July 11, 2020 1:16AM
  • See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end? (Image) …
    pinpoint 112 views 25 comments Most recent by ConnorM July 10, 2020 9:09PM
  • When take a payment from a Wave invoice the category is "Invoice Payment". But I want to change it to "Sales" to match up with the rest, it's not possible to change the category and "Invoice Payment" is not an options in the pull down for others. I want all my revenue/sales to be under one category. Suggestions?
    steve99 313 views 7 comments Most recent by EricB July 9, 2020 6:42PM
  • sale tax report figures does not add up with the relevant sales for the same period (Image) (Image)
    Adonis 15 views 2 comments Most recent by Adonis July 9, 2020 4:52AM
  • I have clients in Denmark, and honestly, I cringe a bit when they tell me about all the spelling mistakes in the Danish regions and that they are not current (in the address dropdown). As I am originally a Dane, I thought I'd just tell you here what they are supposed to be. There are 5 regions in Denmark: Hovedstaden Midtjylland Syddanmark Nordj…
    John69 15 views 1 comment Most recent by AlexL July 7, 2020 7:01PM
  • I have entered a purchase bill which total up to 146.05. However, in the accounting transaction listing, the purchase was listed as 146. But the payment made was listed the correct amount of 146.05. This led to a outstanding amount of -.05 which was not able to be removed. There are a few other bills which has this problem as well. I tired keying …
    JeremyTeong 11 views 0 comments Started by JeremyTeong July 7, 2020 12:53PM
  • Please help bcs this is very frustrating. (Image) This is the first time it happened. How come the numbers don't match??? I already checked and the difference in those two number is the exact amount of a transaction I did yesterday and I already put it in the correct accounts but the number still don't match. please help. thanks in advance.
    Erlangga 5 views 2 comments Most recent by Erlangga July 7, 2020 5:49AM
  • I have been using Wave for awhile now and ever since the new changes to the website my dashboard never fully loads. I cannot see my cash flow, profit and loss, net income etc. There is only blue loading circles in each section. Strangely I can see the overdue invoices and bills section, but that's all. I have tried using different web browsers and…
    SophieLouise 99 views 2 comments Most recent by RebeccaS July 6, 2020 9:02PM
  • I emailed 2 receipts early this afternoon (forwarding receipt emails from a vendor), and they showed up almost immediately. I then was emailing a bunch of amazon receipts to get them into the system, but none of them are showing up. It's been an hour since I sent the first one, and I haven't gotten any received message. Should I just wait longer…
    NancyatDS 23 views 3 comments Most recent by jlevi001 July 6, 2020 5:28PM
  • I am a sole proprietor and sell employee benefits. I am looking at moving from Quickbooks to Wave. With Quickbooks I would enter in Sales a client name and then what was called an Item or the name of the insurance carrier that is actually sending me the money. This gave me the ability to run a report per client to see how much commissions or inco…
    Mankato_128 69 views 5 comments Most recent by BryonGA July 6, 2020 4:43PM
  • Wave company: Rigoni Aust Pty Ltd My reconciliation status of CBA Bank account stays thrown for $1000 even the Wave balance is same as statement balance, I have deleted the $1000 deposit and added it again, but it is not reconciling. The reconciling is perfect through 2020.
    zaheerabbas 20 views 4 comments Most recent by lprowena July 6, 2020 7:58AM
  • Good afternoon, I have uploaded a recent bank statement to transactions so I can prepare for tax. I first off downloaded statement from bank in .cvv form then uploaded to Wave... the figures/amount for transactions came through in the trillions of $.... if only it were real.. haha! So, I left it for a bit as the app said "Your transactions ar…
    schih 5 views 0 comments Started by schih July 6, 2020 3:04AM
  • Cash flow is not updating for the last few months (Image) @AlexL , @ChelseaK @BarsinA @Emma @Alexia
    Cetustone 12 views 2 comments Most recent by Vasile July 4, 2020 8:18PM
  • When I open a new screen the helpful but sometimes annoying Help Bot appears on the right side of the screen. How can I stop this happening?
    Ian_B 7 views 1 comment Most recent by AlexL July 1, 2020 7:20PM
  • Hi I have noticed a bug in the post payment email sent to customers. The email shows "PAYMENT METHOD: NONE ENDING IN None ". The payment method, credit card in this case, appears correctly in the online link version. I cannot seem to find anywhere to report this or request help. So I am trying here. Thanks :-)
    Nat3 8 views 3 comments Most recent by CallieP June 30, 2020 6:22PM
  • PipPip
    Hi! We're a non-profit group and have stopped term charging fees until next year, because of C-19. While refunding people for a cancelled event (again, c-19), 2 have asked us to just keep that money towards the fees we'll charge next year. I'd prefer this amount does not appear under term fees income for this year, so where do I still these amoun…
    Pip 9 views 3 comments Most recent by ScoutTreas June 26, 2020 3:40AM
  • YOU GUYS HAVE TO BRNG BACK THE OPTION TO MOVE A TRANSACTION TO ANOTHER "COMPANY" WITHIN WAVE. SERIOUSLY, this is a mission critical MAJOR MAJOR DESIGN FAILURE that must be addressed.  I'll happily pay for the feature! IN FACT, I'll pay almost anything for these WISH LIST ITEMS... Charge me DOUBLE, TRIPLE, QUADRUPLE what I'd pay for Quick…
    FinancialBookkeeping 27 views 4 comments Most recent by QaisE June 25, 2020 6:15PM
  • Can somebody or the technical team guide me as to how I can retrieve an inadvertently deleted invoice from the application.
    bdverma 652 views 5 comments Most recent by BarsinA June 24, 2020 3:19PM
  • I can view, add and change customer internal notes on my PC but they are not viewable at all on the Wave Invoicing app on my smartphone. When in the field I need access to customer internal notes (e.g. password data etc) so what to do? No problem I'm been in the computer game for 30 years and used to having to do my own fixes when others can't or …
    GregGraham 31 views 3 comments Most recent by BarsinA June 23, 2020 9:40PM
  • I need to send out invoices but I can't log into the Wave site. I receive the message 'an internal server error occurred.' Is anyone else receiving this message?
    ReegraCleaning_5927 9 views 1 comment Most recent by BarsinA June 22, 2020 8:16PM
  • Hi there, I am trying to forward receipts to Wave via email and they are simply not arriving. Manually uploading from the web app works fine. Photos in the iOS app work also. I have checked that the sending email address is correctly registered. I have checked that they are not going into another "Business" I have set up in the app, the…
    David_S 10 views 1 comment Most recent by CallieP June 5, 2020 7:02PM
  • Hi. I have a number of aliases for my main email address e.g. "[email protected]", "[email protected]" etc. I have successfully added and verified my main email address and one of the aliases ([email protected]), however, I am not receiving the verification email for another of the aliases ([email protected]). It is not a problem with junk/spam filtering. Any advi…
    MartynB 556 views 21 comments Most recent by BarsinA June 5, 2020 3:34PM
  • Hi All Is it possible to change the 'expense catagory' in multiple bills? I need to change all my bills as they were incorrectly captured. TIA!
    Steven200 14 views 2 comments Most recent by Steven200 June 5, 2020 7:52AM
  • Hi all, I have an issue where somehow there are some transactions deleted. I have no idea how many was deleted and how far back. Is there a way to recover or UNDO deleted transactions. Our company uses a program and its actually impossible to delete transactions you can only archive them but there is always a trace of the transaction. I have an …
    Breakaway007 1.3K views 9 comments Most recent by isaacjacobs June 5, 2020 2:30AM
  • Tried to edit an imported bank trans action and getting a non-descript "unable to save" message. Can't edit. Then tried to delete to create manually. Now I have two invoices showing due (transaction was a payment for both). Can't delete the bank transaction. New manually entry can add payment/pay invoices however bank account still has t…
    Dockside_Richard 16 views 1 comment Most recent by CallieP June 3, 2020 7:56PM
  • I am trying to archive a business, but I keep getting this message: Before you can archive this business, you must take the following actions. Disconnect your Payments account I never set up a Payment account, and I don't see anywhere that shows I have a payment account. Any ideas?
    jasoned 1.2K views 19 comments Most recent by 5TimesZero June 3, 2020 1:25PM
  • Hi a few of my recipts have been stuck 'processing' for quite some time. What could be the proble? They are uploaded through the web (not through the app). Uploaded a few earlier and they were fine, then deleted one receipt and since then its stuck.
    waikiki 53 views 15 comments Most recent by BarsinA June 2, 2020 3:42PM