Technical Support
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Discussion List
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June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post update…
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Hi, I want to give opening balance to short term asset account. How to do that? Regards, Raysgto
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I added an account that I know would like to archive (ideally delete) and keep getting this message: Despite what I think is "Disconnecting Payments," it won't allow me to complete the archive transaction. Any clues as what needs to be done?
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Hi Everyone, I notice that Wave has a new layout that started some time this year. My account is still on the old layout. How do I upgrade to the new layout?
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Good evening, i have been looking thoroughly through the website to see if i can have any other payment options, i.e Paypal / square etc. The reason for this is the company i have started working for sell E-Liquids and 'Stripe' prohibits me from using them to process payments. Can you please advise on what if any, other payment options there ar…
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Hope someone can help as this is stopping us from using Wave. We need to be able to with hold 2-3% tax after adding a 7% VAT to an amount, is this possible in Wave?
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When sending an invoice to companies I have to copy and paste my email signature into the email contents box. I would like to make a feature request where you can create your signature to be used into your emails each time you send out an estimate or invoice. Thanks James
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Hello, I am trying to record a payment for an invoice but it keeps saying "Oops! There was an issue with recording your payment. Please try again." The invoice is in US$ and I am trying to record a payment against it in PKR. Which is a great feature btw, and one of the reasons I quit paying for Quickbooks to come to Wave. But as I am do…
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Hiya. I have been attempting to get our credit card info updated for the last 10+ days and I am not having any luck- no new/recent transactions are uploading. I have "Edited Bank Credentials" and made sure that our login and password are both up to date. I have tried to manually update repeatedly over the past week. Our bank connections are u…
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Hi, I am using Chinese transaction descriptions and account names. Since the upgrade to new version, the exports are not right. The characters become monsters in csv/blanks in pdf. (Am preparing year-end closing for FY2018. For last year's year end closing, I did the same and export at the time were still look good, can export the characters c…
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Hi there. No PayPal transactions are showing up in wave When I made a PayPal business account, PayPal asked me to confirm my bank account with two small deposits (3cents and 4cents) Those small deposits have shown up on my bank statement. I have made sales since that have gone into my PayPal account, (which where put on hold in PayPal becaus…
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Hi everyone! I wanted to notify you of an issue that occurred this morning. After receiving reports from a number of customers, we notified our team and discovered that some performance maintenance we were conducting under the hood was causing some parts of Wave, such as reports and account balances, to take longer to update. We’ve now ma…
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I am trying to archive a business, but I keep getting this message: Before you can archive this business, you must take the following actions. Disconnect your Payments account I never set up a Payment account, and I don't see anywhere that shows I have a payment account. Any ideas?
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As seen above, the account balances for foreign currencies in the transactions page does not sum correctly for the selected account. The actual transactions in this account currently sum to 0CNY which is correct in the dropdown but incorrectly shows as 18.61USD. In reports, the conversion is correct for each line item, however the summations are…
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Hi all, I have an issue where somehow there are some transactions deleted. I have no idea how many was deleted and how far back. Is there a way to recover or UNDO deleted transactions. Our company uses a program and its actually impossible to delete transactions you can only archive them but there is always a trace of the transaction. I have…
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Hi there I am trying to give access to my accountant so she can over look my business for the passed week but I keep on getting and error message. I have kept trying for a couple days now thinking it may be a technical error that would resolve sooner or latter but it has not. Every time I invite my accountant I get the following message " Oops. …
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Hi Wave Support, I've had quite long delays between uploading about 280 CSV bank transactions and their being shown. So although it looked successful first time, I tried it once more, and again nothing was showing. However a few days later both sets of entries were added. This resulted in duplicated sets of figures! I deleted them and tried to …
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Hi Waveapp team, I seem to face problems uploding CSV files. At times it works, other times it doesn’t. After uploading the file and selecting the “date” “description & “email” column, I’ll get redirected to the transactions page (where all transactions are shown) but the new data from the CSV I uploaded isn’t there. Is this a common …
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trying to connect new Home Depot CC to Wave. But the url to reach Home Depot cc login is incorrect so my login credentials aren't being accepted. it should be https://www.homedepot.com/mycard
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Hi there. I loved the feature in the Classic version where I simply clicked a button and it moved transactions to the right account. I saw the link where you show how to do this differently by categorizing as owner investment/drawing, but this means I have to create a new entry every time instead of it being moved automatically. I am getting a bit…
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Exporting reports to Excel actually creates a CSV file, not an Excel file. Same for the general exporting function in settings, when selecting Excel I get CSV. Why have two separate buttons, one for Excel and one for CSV, when both produce the same CSV?
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I am new to Wave and still setting up the accounts. Earlier I discovered that I couldn't transfer all the transactions for the last year using the direct connection to my bank. I learned that I could only get the history for the last few months that way. So today I downloaded the transactions as a CSV from my bank. However, when importing into Wav…
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Hello everyone, You may notice that I've gone ahead and moved ahead and moved some of your other conversations here. This is because we've received a handful of reports regarding issues that sounded dissimilar, but were actually related. This morning our engineers identified an issue that occurred over the weekend, beginning September 7th, t…
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I'm trying to approve an invoice and keep getting an error message saying "Oops! There was an issue with approving your draft. Please try again." I've tried clearing my cache, restarting my computer, changing the currency (read that in an older post with the same issue), straight to save and send, from the draft screen and browser is up to date…
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Hi All I think this is going to be a SUGGESTION for future updates, BUT, is there any EASY way for me to SORT on UNPAID items only in the BILLS section... Many thanks Vince
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It took 26.38 seconds to load the dashboard | Export download never completes-Speed less than 60kbpsWave has become very slow. Waiting for 26 seconds to load a page is ridiculous. I've attached Chrome Console Log and network .har file here. What's the problem? On twitter, people say it's very fast. But it's not for me. I've 10mbps broadband connection and it's working perfectly with everything else. Please help. Thanks, Faizan
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I am getting the following error message when trying to launch the Wave Connect add-on from Google Sheets - This action is not supported while logged into multiple accounts in the same domain or multiple consumer accounts. Please log out and try again. I have completely logged out of everything, shut down the computer and logged back in and …
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Hi people, I run a property rental company... Rent comes in and Mortgages, Repairs, wages goes out... When I run my monthly report for Invoice by customer, all is ok (all rents show up) When i then run my monthly expense by vendor, not all my expenses show up (mortgage payments are missing) Any idea how to track this problem down &g…
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I just closed my RBC bank account and opened a new one (the same bank). As I tried to use my email to log in Wave through the new bank account, this error message appeared—"An account with this email already exists". I know I should go back to my previous bank account and log in Wave and change the email address in my profile settings, however, as…
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so, I have one transaction that does not show up on my wave, even though it is on my Visa Statement. The rest of the transactions are there, just not that one. how do I make it show up? I have updated wave from the bank connection page and like I said, everything else is showing up.
