Technical Support

Something doesn't look right? Let us know here.
 

Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post update…
    Charlotte Announcement 578 views 55 comments Most recent by JamieD July 4, 2019 10:44PM
  • When accessing setting to give my accountant access I get this message - Oops. There was an error loading your data. Please try again Any suggestions?
    Eb3678 13 views 2 comments Most recent by Eb3678 July 18, 2019 8:33PM
  • I had a user uploading receipts via mobile Receipts app. Then I would log into the desktop app as an Admin and post receipts to the transactions. Yesterday the user deleted his account, and today I noticed NONE of the receipts that he uploaded and I posted and reconciled are VIEWABLE. They are GONE!!
    CaliGirl 11 views 2 comments Most recent by CaliGirl July 18, 2019 7:56PM
  • For the last two days emailing receipts to [email protected] isn't working for me. They just aren't showing up anywhere. The last time I successfully emailed a receipt was 7/8/2019. Is there a problem with this feature? Thanks for any help!
    HandymanHeadlee 8 views 3 comments Most recent by herkup July 18, 2019 10:12AM
  • Hi, i tried exporting my data into excel numerous times but i have not received the email with link to download. Please look into this or if someone could assist, how long does it take to receive the data export email? Thanks!
    Venosh 8 views 1 comment Most recent by MananSafdar July 18, 2019 9:40AM
  • I opened a case 6 months ago. 2 months ago I was assured the problem was fixed, well it wasn't and any follow up I've made in the past two months has simply gone unanswered
    anazary1 9 views 2 comments Most recent by anazary1 July 12, 2019 6:04PM
  • Hi I signed up for Wave and cannot link my ABN Amro Bank account successfully. I have tried multiple variations of my Account Number (Rekeningnummer), input my Pasnummer and tried both login types "met identifcaticode" and "met e.dentifier" As of yet I have had no luck and have now tried too many attempts and Wave has informed me I have t…
    Bradly 5 views 1 comment Most recent by Myron July 12, 2019 3:44PM
  • As suggested in another post, I'm using Estimate and Invoice and hence for Delivery Notes I'm using another business. Is there some way to link the customer list between both the businesses?
    Vinay 8 views 3 comments Most recent by Myron July 11, 2019 9:32PM
  • STEPS to reproduce: * Record a full payment to a bill from this page: https://accounting.waveapps.com/bills/.../ * Open the bill and it will show two payments. https://accounting.waveapps.com/bills/..../edit/.../ * This happened twice in two days, but does not happen every time. I suspect, that your background processing does no…
    chriswayg 5 views 1 comment Most recent by JamieD July 4, 2019 10:23PM
  • On 6/28, a customer paid an invoice through Wave (bank payment). I transferred the money to my bank account, through Instant Payments, with no problem...my bank statement reflected deposit and it was also shown as "success" on the Wave payments page. On 7/1, said $ was withdrawn back out of my bank account through Wave. I have no idea why? I did…
    svsmith 8 views 1 comment Most recent by JamieD July 4, 2019 4:42PM
  • Wondering how to import customer csv file with address and STATE? I have tried a few different ways to import members with full addresses with no success. I would rather not do this manually. Example address, city, STATE, zip
    nsheler1 40 views 3 comments Most recent by JamieD July 3, 2019 5:56PM
  • I have a bill in Wave of 131.40. Recently the payment for that bill imported, again 131.40. When in Accounting/Transactions and go to assign that payment to a bill, the amount that comes up is 131.39. If I assign it, of course the system shows an overpayment of a penny.
    4K_Tech 82 views 17 comments Most recent by MarquezW June 28, 2019 3:33PM
  • Is anyone else facing complete slowness on Wave Apps online for the past 48 hours? It is total unusable.....
    elyas786 12 views 7 comments Most recent by ckeen_1244 June 26, 2019 9:22PM
  • Since a week ago when I log onto my wave account the page is weirdly displayed I cannot get into anything
    wanda123 19 views 8 comments Most recent by Barsin June 21, 2019 9:35PM
  • Hello , My default currency is configured on wave is INR. I have raised an invoice in CAD, the amount was remitted in INR in my bank account. Now wave has imported the transaction from my bank account, but now when I am posting the invoice as paid on wave and trying to merge the entries wave won't let me merge two entries instead it add u…
    vasu 11 views 3 comments Most recent by JamieD June 21, 2019 9:05PM
  • I am trying to verify my secondary email but it's failing. I have been trying it for several weeks now. I even removed it and re-added it but still the problem persists
    loneweaver 25 views 4 comments Most recent by adamzinger June 19, 2019 10:15PM
  • I’ve been trying to process a card and it has worked fine previously. Now I’m getting errors stating unable to record payment. A server error ocurred. I’m wondering if the card has insufficient funds?? Can anyone help with this?
    harvey_lynch83 11 views 1 comment Most recent by Barsin June 18, 2019 9:53PM
  • Hi, I've noticed several users facing the same problem of not receiving their verification e-mails. I also used to be able to receive copies of my invoices sent when I selected the "Send a copy to ..." option but it suddenly stopped one day. Please help!
    denisechan 5 views 1 comment Most recent by Barsin June 18, 2019 8:54PM
  • Our business takes cash & card. Card payments automatically update. Where do I log cash taken & any cash spent ?
    liz_mundee38 11 views 4 comments Most recent by Mike_85 June 14, 2019 6:42PM
  • Anyone else experiencing this? I click on the contact us link and nothing happens.
    Exit282 7 views 1 comment Most recent by Barsin June 12, 2019 8:34PM
  • Please guide, if we can record future dated rent checks under long term liabilities.
    punit_Trikha 6 views 2 comments Most recent by punit_Trikha June 12, 2019 2:06AM
  • Can anyone access Wave with a VPN extension loaded? I have Private Internet Access as a VPN extension, and with the extension merely loaded the Wave site won't do anything. I get redirected to a "You do not have permission to view this page" page. The VPN isn't active, it's just loaded in the background. Turning this off every time I want to a…
    ekalfwonS 5 views 0 comments Started by ekalfwonS June 11, 2019 6:08PM
  • Getting Error trying to save add end of month balance totals in Wave, driving me mad.. any ideas please? EDIT: I can only update certain months, others throw the error
    snappyfish 5 views 1 comment Most recent by JamieD June 5, 2019 3:49PM
  • I issued an invoice for $40 and a client paid it using Wave Payments which was fine. Wave Payments created a transaction of $39.09 ($40 minus the $0.91 Stripe Processing Fee). But when it came time to pay out of Stripe, I received $39.00 - Stripe took an extra $0.09 in tax fees as well. In my transactions list I have two differing payments for …
    Doug 1.7K views 46 comments Most recent by ClaireWryghtAccounts June 5, 2019 5:36AM
  • Hi, very new to wave and accounting here. I was wondering what is the best way to put in my meal expenses? Is it just uploading a receipt? Do I have to create a bill somewhere? Any help would be appreciated! Thanks.
    JeffersonVisuals 104 views 10 comments Most recent by Frankbluesky June 2, 2019 1:48PM
  • Sometimes (but not always) a little chat bubble shows up in the lower-right side that connects me to some kind of support bot. When it is there, it blocks most of the Save button on the transaction pane, making it basically impossible to save transactions. In this example, I have the regular chat support open also, which even further blocks…
    charlesjolley 6 views 1 comment Most recent by JordanFromWave June 1, 2019 3:29PM
  • I am a sole proprietor and sell employee benefits. I am looking at moving from Quickbooks to Wave. With Quickbooks I would enter in Sales a client name and then what was called an Item or the name of the insurance carrier that is actually sending me the money. This gave me the ability to run a report per client to see how much commissions or inco…
    Mankato_128 10 views 3 comments Most recent by Samd May 31, 2019 4:36PM
  • Hello, I have found an issue which seems to be actually a bad bug. I have been recently issuing few invoices iin a foreign currency (AED). The ones in foreign currency show at the bottom the conversion rate and converted amount into base currency . However, as I am preparing to file the quarterly sales tax, when I go in the "Sales Tax" report,…
    MontiCo 34 views 8 comments Most recent by alexlewiszarkos May 30, 2019 6:00PM
  • Hi All, Finally, I forced myself to add all the transactions of last year to Wave Accounting. I'm adding almost 70 transactions for each month. Using the Duplicate feature the process is getting faster and easier. I just have some comments maybe there is a solution for it and I don't know (Tried searching and found nothing) of it's a min…
    Bro_HLPR 9 views 1 comment Most recent by Samd May 24, 2019 4:18PM
  • Why did Google delist the receipts app from the Play Store? https://play.google.com/store/apps/details?id=com.waveaccounting.receipts&hl=en_US
    GlennF 10 views 1 comment Most recent by JamieD May 23, 2019 8:26PM