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  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post update…
    Charlotte Announcement 330 views 49 comments Most recent by Alexia August 28, 2018 7:00PM
  • I occasionally have to print off invoices to give to older clients, the problem is the formatting seems to change if I print directly from Wave. On my invoices there is a red bar which contains the column titles, such as Description Cost etc;. This red bar disappears when its printed, which makes reading the titles difficult as they're a pale grey…
    Arclight 2 views 3 comments Most recent by JamieD November 16, 2018 9:15PM
  • Hi, does anybody know the logic for why blank lines appear in the Aged Receivables report. I have a customer that has had no activity for over a year (and which I would rather forget) but they still appear in the report but just with blanks in all the columns. How do you stop them appearing?
    bathugeo 3 views 2 comments Most recent by bathugeo November 16, 2018 6:08PM
  • Help. Dashboard page, is missing nearly 2 months of data (my entire accounting data) and this current month as well. This has been happening for 2 weeks now. When I go to the Sales page all my Sales invoices and likewise Purchases, all my bills can bee seen. I have tried clearing cache within chrome as well as using an alternative compute…
    LaudikaA 4 views 1 comment Most recent by JamieD November 16, 2018 4:13PM
  • I have an account that I started a handful of years ago with Wave and that account doesn't have the Reconciliation option under the Accounting tab. I have a new account that does. Why does my older account not have the reconciliation option and is there a way to get it? Nor I or my accountant can find it.
    MichaelLyons 4 views 0 comments Started by MichaelLyons November 16, 2018 2:48PM
  • Hi guys, I am struggling to load items onto an invoice. When clicking add item which opens the drop down, then clicking on one of the items, nothing happens. I tried to create new items directly on the invoice, which does create a new item, but when I click “save and continue” I get an error message stating ”Items: This field is required”. …
    Sebastian 5 views 2 comments Most recent by Sebastian November 16, 2018 10:26AM
  • Good morning, I am trying to set up checkouts for a new event I have coming up but it is not listed under sales? Is there another place to set it up?
    MelanieTaylor 14 views 1 comment Most recent by ismail November 16, 2018 1:10AM
  • I've tried going to my dashboard to update the account, but while the balance reported is correct, there are pages of transactions missing, so I have nothing to verify. If I enter them each manually it'll take forever and once the system does report, I'll have a zillion duplicates. Why is this happening??
    GoKeto 8 views 0 comments Started by GoKeto November 15, 2018 11:19PM
  • Hi, very new to wave and accounting here. I was wondering what is the best way to put in my meal expenses? Is it just uploading a receipt? Do I have to create a bill somewhere? Any help would be appreciated! Thanks.
    JeffersonVisuals 10 views 0 comments Started by JeffersonVisuals November 14, 2018 10:38PM
  • This could be due to me connecting my bank account numbers to Wave (maybe this was a mistake) because the erroneous reporting only started then. The app has also started assigning expenditure automatically... Could someone please restore it to the way it used to work? Regards Pierre
    Pierrottt 9 views 1 comment Most recent by Samd November 14, 2018 8:12PM
  • Hello, I'm having a strange problem. My Transfers In and Transfers Out between my checking accounting and Paypal account are showing up on my Income Statements as Uncategorized Income and Uncategorized Expenses, respectively. This is obviously messing up my totals quite a bit. Could anyone offer some help?
    atelierMUSE 7 views 0 comments Started by atelierMUSE November 14, 2018 5:36PM
  • I want to place my invoices in window envelopes. But Wave App only allows you to put logo where your return address should be. Now I could just make a return address logo, But than I can't have a logo. Any Suggestions? Rich
    RichLin65 3 views 1 comment Most recent by Samd November 14, 2018 5:05PM
  • I created an invoice, then had an issue getting it approved from draft, on looking for a resolution i found a discussion stating a change of currency to a foreign currency then approve and change back to local currency would alleviate the problem, which it did. I was able to get the invoice approved and change back to the local currency, though pr…
    StarCreations 11 views 1 comment Most recent by StarCreations November 14, 2018 10:19AM
  • If you need to add terms & conditions to your invoices the only way I can see to do it is using the Notes/memo field at the bottom. If you get over approx 500 words it is unable to save the invoice and just hangs. The "save & continue" button becomes greyed out with no error message. Is there another way to add lengthy terms & con…
    BossB 3 views 0 comments Started by BossB November 14, 2018 4:00AM
  • Hi,

    My ANZ credit card account is showing positive number +1234,56, the same way with transaction, savings accounts. Doesn’t seem right.

    My Amex showing negative number which is correct

    Hence wave calculates my net worth is: savings + transaction + ANZ + (-Amex): so wrong

    Both cards …
    waveisawesome 4 views 0 comments Started by waveisawesome November 13, 2018 8:18PM
  • ccjccj
    I have a customer who has 2 outstanding invoices in the system. Let's say each invoice was worth $10. Using the Wave credit card gateway, the customer paid the full amount owing on the account, but as a single payment against just 1 of those invoice. E.g., They opened Invoice #1, and paid $20 against it. Invoice #1 is now marked "Paid", and …
    ccj 3 views 2 comments Most recent by ccj November 13, 2018 5:08PM
  • 4 of my accounts are displaying incorrect account balances. They were correct last week, and this morning they are incorrect. One of them has very few transactions and I added all the transactions to verify - they transactions total $4,000 but wave shows a balance of $2,650. My bank account also indicated $4,000. How can this be resolved?
    cylon58 4 views 2 comments Most recent by cylon58 November 13, 2018 3:21PM
  • Hope someone can help as this is stopping us from using Wave. We need to be able to with hold 2-3% tax after adding a 7% VAT to an amount, is this possible in Wave?
    Ruddle 104 views 14 comments Most recent by jpicornell November 13, 2018 10:44AM
  • Good day, I am new to wave and I am trying to add either an expense or income, I have read the instructions. However it does not bring up the side screen for me to put transaction details. Please assist me.
    ToffTori971_ 9 views 0 comments Started by ToffTori971_ November 13, 2018 9:37AM
  • Hi, I cannot access the email address that was used to create the account, and I cannot login. how can I login please Thanks
    Omar 15 views 12 comments Most recent by Jamie22 November 12, 2018 9:24PM
  • I used my waveapps account on my wife's computer. Last night, after I hadn't used Wave in probably a year I was helping her create an account for her own invoices. She went to the sign up page and clicked "sign in with Google". It went straight into my Wave account. 1) After a year? Wow, that seems like too long of a retention. But there is mor…
    supergreg 57 views 3 comments Most recent by JamieD November 12, 2018 8:04PM
  • For my business checking account, when viewing on the Dashboard it gives the correct balance - which is $26,708.47. When viewing under the Transactions (under Accounting) page, it gives an incorrect balance of $26,658.47, which is incorrect and a $50 difference. This is the only bank account and there is $0 in cash on hand. If I go to Repor…
    PaxtonLee 52 views 18 comments Most recent by JamieD November 12, 2018 6:33PM
  • I have a recurring payments in Paypal that are not showing up at all in Wave. My other Paypal transactions are there, just not the recurring ones. How do I fix this?
    MixThisMix 3 views 0 comments Started by MixThisMix November 12, 2018 5:39PM
  • Is there a way to set up auto pay on a certain day of the month? I need to invoices to go out to clients 14 days ahead of the due date. So far from what I've tested as soon as the invoice is created the card is charged.
    trav2001 4 views 0 comments Started by trav2001 November 11, 2018 3:44PM
  • Hi, I reported a few weeks' ago that my integration between credit card and current account had stopped working (has been fine since last year) and was told it was my banks issue. now, all my integrations (MBNA, Virgin, PayPal) are failing so I'm having to manually reconcile everything. I have also noticed that when I first open Wave it has to be…
    pework 8 views 0 comments Started by pework November 11, 2018 10:31AM
  • I am using the Beta version of Checkouts that but I have a lot of payments that show up under payments/checkouts, but they do not show up under Accounting -> Transactions. Many do, but not all. It is unclear to me if Payments is not posting them all under transactions, of if I am simply not getting paid for all of my checkouts. It would be p…
    allyouneedinstitute 12 views 0 comments Started by allyouneedinstitute November 10, 2018 3:47PM
  • Hello everyone, Is there a better way here in waveapp to incorporate affiliate tracking? Or maybe affil code can be passed along to the database of wave with a hidden field?
    RalpParagili0315 11 views 1 comment Most recent by Tyler November 8, 2018 12:35AM
  • Update:- 04/11/18 Wave Customer Support has looked into this for me and has resolved my issue. Not sure exactly what the problem was. But looks like it was a bug in the system. Thanks to the community members for your help and comments. Regards James Orignal Post <<<< Hi all, Not sure wha…
    James 21 views 3 comments Most recent by LaudikaA November 7, 2018 6:10AM
  • Previously our client account bank balance was tally with the bank statement I have checked the balance sheet the bank balance and cash balance is not same as per the transaction account transaction cash account transaction bank - MBB appreciate your assistance faridah
    faridah 3 views 0 comments Started by faridah November 6, 2018 5:13AM
  • Hi there I am trying to get the details of all the Aged Receivables when I click on the overdue invoices in the dashboard , the list of unpaid invoice appear but the is no total , so I manually total it up the amount does not tally with the accounts receivables, how can I check total in the overdue invoices tally with the accounts receivable…
    faridah 12 views 2 comments Most recent by faridah November 6, 2018 5:08AM
  • I issued an invoice for $40 and a client paid it using Wave Payments which was fine. Wave Payments created a transaction of $39.09 ($40 minus the $0.91 Stripe Processing Fee). But when it came time to pay out of Stripe, I received $39.00 - Stripe took an extra $0.09 in tax fees as well. In my transactions list I have two differing payments for …
    Doug 484 views 31 comments Most recent by wiredafrican November 6, 2018 4:40AM