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Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 611 views 55 comments Most recent by JamieD July 4, 2019 10:44PM
  • All reconciliation work was done for 2017/2018, the Wave account was balanced and reflected the details of our checking account. Now, for some reason, the Wave Account Reconciliation overview shows problems (not reconciled) each month, no changes to any monthly entries, Wave end of each month is correct but overview shows problems. (Image)
    christinew 34 views 2 comments Most recent by stinsonstudios September 21, 2019 11:34PM
  • I am not sure if this is just related to my account, but the Instant Payout function does not seem to be working correctly. It shows that there are funds available for instant payout, but attempts to actually "payout" result in an error message, telling me to try again. Attempted to change the account (and card) used for Instant Payout a…
    ATepfer 38 views 3 comments Most recent by terrydove September 21, 2019 12:02PM
  • I am getting the following error message when trying to launch the Wave Connect add-on from Google Sheets - This action is not supported while logged into multiple accounts in the same domain or multiple consumer accounts. Please log out and try again. I have completely logged out of everything, shut down the computer and logged back in and stil…
    scout_treas 3 views 5 comments Most recent by ChelseaK September 19, 2019 9:48PM
  • I was chatting with an unrelated Wave user. I was describing my problem and they have a different interface (including button text) as well as different integration options. I am trying to integrate a Citi credit card but nothing is working. On his view on the main view he has "Citi Credit Cards". I do not. I can't even search for i…
    doughboy 6 views 6 comments Most recent by doughboy September 19, 2019 11:30AM
  • I got receipts that are stuck for weeks in processing status. How do I get rid of them?
    Madeja 705 views 23 comments Most recent by AlexL September 18, 2019 3:38PM
  • I am trying to archive a business, but I keep getting this message: Before you can archive this business, you must take the following actions. Disconnect your Payments account I never set up a Payment account, and I don't see anywhere that shows I have a payment account. Any ideas?
    jasoned 805 views 17 comments Most recent by AlexL September 18, 2019 2:39PM
  • (Image) Hello! I love Wave and have been using it for years without issue. BUT a few days ago, I couldn't view/access any of my billings in the Estimates page, I can't create an Estimate as well. I was forced to make one using my Android smartphone because for some reason, it works fine there. I can also view/edit my bills and invoices. So it is…
    kristinebmendoza 16 views 7 comments Most recent by kristinebmendoza September 17, 2019 11:48PM
  • Hello there I've downloaded the Wave .CSV sample file, and copied and pasted my customers into it. However, when I try and import the .CSV file, the website throws out an a red error box stating "Unable to decode CSV file". I'm not sure how to fix this....any advice/suggestions as to why the error box keeps popping up will be greatly …
    SusanRoets 79 views 7 comments Most recent by william1888 September 13, 2019 6:24AM
  • For the last two days emailing receipts to [email protected] isn't working for me. They just aren't showing up anywhere. The last time I successfully emailed a receipt was 7/8/2019. Is there a problem with this feature? Thanks for any help!
    HandymanHeadlee 45 views 11 comments Most recent by EmmaP September 6, 2019 8:51PM
  • Hello- We have had this software for several years though I am just now using it more frequently. One problem is that nearly every time I try to add a transaction (whether income or expense) there is an error of some kind. Most frequently it says it cannot save right now or that an error occured while fetching categories. Sometimes I can log out …
    Zach 7 views 1 comment Most recent by BarsinA September 6, 2019 6:29PM
  • I have followed all the help advice, I changed my password I tried to update my credentials I emailed Wave. I am looked out and can not update credentials and my wave program wont update any of my accounts and I have not heard back from anyone at wave. WHAT IS GOING ON. I am beginning to feel very unsafe. Does anyone have any suggestions about how…
    Abbie 13 views 2 comments Most recent by BarsinA September 4, 2019 6:08PM
  • Hope someone can help as this is stopping us from using Wave. We need to be able to with hold 2-3% tax after adding a 7% VAT to an amount, is this possible in Wave?
    Ruddle 629 views 30 comments Most recent by BarsinA September 3, 2019 4:02PM
  • Ok I have had this issue for a few months, where the connection to the bank downloads transactions twice, Now the same transaction appears 3 or even 4 times, this is a real problem. (Image) . The connection is to scotiabank mexico
    marciavara 6 views 0 comments Started by marciavara September 2, 2019 3:03PM
  • So, you can change the unit column from Hours and items, but why doesn't it total at the bottom of the invoice? Just wondering if there is any way to do this? (Image)
    mahout 3 views 1 comment Most recent by JamieD August 30, 2019 4:14PM
  • Hello. I am new to Wave. So far, it's good. I've created my first invoice. I've used the contemporary invoice template (nothing too fancy). I set it up. I only have 2 line items and 1 footer. I used to use Invoice Ninja but decided to try wave. The problem im having is that my invoice is nicely viewed on the 1 page but when i click p…
    DeeDee76 59 views 1 comment Most recent by Madbot August 30, 2019 12:41PM
  • I use the footer to display my IBAN. Some Numbers are replaced by **** like if it was a credit card number. It works fine when I change it manually or when I create from scratch a new Invoice. The text is modified when it comes from the Invoice Customization presets, so I need to correct it manually each time - and it does the same with reccuring…
    JeromeFF 12 views 0 comments Started by JeromeFF August 30, 2019 11:21AM
  • Hi Guys! I am excited about joining this group. Looking forward to helping anyway i can. I have a quick one for you. How do I upload a CSV or excel file to wave? I see an option for exporting a file but none for importing. Can anyone help, please?
    CJ_1978 8 views 1 comment Most recent by JamieD August 29, 2019 3:52PM
  • Hi, Every time I chose to transfer from card, bank, or loan to my PayPal account the mirrored record converts to PHP currency which is not correct. Can you please help me fix this problem.
    joeyb506 7 views 1 comment Most recent by JordanD August 28, 2019 6:48PM
  • (Failed) Select a valid choice. 224151613 is not one of the available choices. It comes up in a pink box. I am wanting some help with this failed error message. It keeps coming up when i am trying to allocate a transaction to another bank account. The transaction will not reallocate to the correct account and therefore i cant reconcile the ba…
    robjule 24 views 3 comments Most recent by JamieD August 26, 2019 7:01PM
  • I uploaded the wrong PDF using the web interface (not the mobile app), and it most definitely is not a receipt. As such, it seems to be stuck in the "Processing" stage, and I can't cancel it or delete it. I can still upload other receipts, but I want this incorrect one gone. How can I remove it?
    dunchr22 69 views 5 comments Most recent by JamieD August 26, 2019 5:59PM
  • I issued an invoice for $40 and a client paid it using Wave Payments which was fine. Wave Payments created a transaction of $39.09 ($40 minus the $0.91 Stripe Processing Fee). But when it came time to pay out of Stripe, I received $39.00 - Stripe took an extra $0.09 in tax fees as well. In my transactions list I have two differing payments for th…
    Doug 2K views 48 comments Most recent by JamieD August 26, 2019 5:45PM
  • Wondering how to import customer csv file with address and STATE? I have tried a few different ways to import members with full addresses with no success. I would rather not do this manually. Example address, city, STATE, zip
    nsheler1 48 views 5 comments Most recent by ChelseaK August 20, 2019 8:36PM
  • Hi Everyone, I notice that Wave has a new layout that started some time this year. My account is still on the old layout. How do I upgrade to the new layout?
    SharonT 39 views 8 comments Most recent by ChelseaK August 20, 2019 5:34PM
  • Hi people, I run a property rental company... Rent comes in and Mortgages, Repairs, wages goes out... When I run my monthly report for Invoice by customer, all is ok (all rents show up) When i then run my monthly expense by vendor, not all my expenses show up (mortgage payments are missing) Any idea how to track this problem down >>>…
    VinceCoombs 129 views 9 comments Most recent by BarsinA August 16, 2019 7:52PM
  • When I export data (in this case, sales tax) from waveapp, the fields containing currency values all have a preceeding unwanted character - i.e. £0.00. Why is this, and how do I make it stop please?
    andynoiseboy 11 views 4 comments Most recent by AlexL August 16, 2019 7:38PM
  • I have noticed that the pre-customized invoice memo and footer are not being inherited when you convert a quotation to an invoice insisted the system inherits the quotation memos and footer. Has anyone else noticed this?
    Kblac 53 views 12 comments Most recent by BarsinA August 16, 2019 7:31PM
  • are the labels/ column headings the wrong way "Debits" and "credits" (Image)
    dxw11 6 views 1 comment Most recent by Myron August 8, 2019 6:44PM
  • Hi, i tried exporting my data into excel numerous times but i have not received the email with link to download. Please look into this or if someone could assist, how long does it take to receive the data export email? Thanks!
    Venosh 29 views 10 comments Most recent by cvtan August 7, 2019 2:08AM
  • I have 3 businesses connected through 1 username. Can I add a new user to one of the businesses without them having access to the other 2?
    Seawolf6 5 views 1 comment Most recent by Myron July 30, 2019 10:15PM
  • Hi, I was busy editing a customer and then saved and now the customer and all their invoices and payment history are gone.
    InunuNet 10 views 1 comment Most recent by JamieD July 22, 2019 7:19PM