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Discussion List
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June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post update…
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When accessing setting to give my accountant access I get this message - Oops. There was an error loading your data. Please try again Any suggestions?
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I had a user uploading receipts via mobile Receipts app. Then I would log into the desktop app as an Admin and post receipts to the transactions. Yesterday the user deleted his account, and today I noticed NONE of the receipts that he uploaded and I posted and reconciled are VIEWABLE. They are GONE!!
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For the last two days emailing receipts to [email protected] isn't working for me. They just aren't showing up anywhere. The last time I successfully emailed a receipt was 7/8/2019. Is there a problem with this feature? Thanks for any help!
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Hi, i tried exporting my data into excel numerous times but i have not received the email with link to download. Please look into this or if someone could assist, how long does it take to receive the data export email? Thanks!
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I opened a case 6 months ago. 2 months ago I was assured the problem was fixed, well it wasn't and any follow up I've made in the past two months has simply gone unanswered
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Hi I signed up for Wave and cannot link my ABN Amro Bank account successfully. I have tried multiple variations of my Account Number (Rekeningnummer), input my Pasnummer and tried both login types "met identifcaticode" and "met e.dentifier" As of yet I have had no luck and have now tried too many attempts and Wave has informed me I have t…
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As suggested in another post, I'm using Estimate and Invoice and hence for Delivery Notes I'm using another business. Is there some way to link the customer list between both the businesses?
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STEPS to reproduce: * Record a full payment to a bill from this page: https://accounting.waveapps.com/bills/.../ * Open the bill and it will show two payments. https://accounting.waveapps.com/bills/..../edit/.../ * This happened twice in two days, but does not happen every time. I suspect, that your background processing does no…
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On 6/28, a customer paid an invoice through Wave (bank payment). I transferred the money to my bank account, through Instant Payments, with no problem...my bank statement reflected deposit and it was also shown as "success" on the Wave payments page. On 7/1, said $ was withdrawn back out of my bank account through Wave. I have no idea why? I did…
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Wondering how to import customer csv file with address and STATE? I have tried a few different ways to import members with full addresses with no success. I would rather not do this manually. Example address, city, STATE, zip
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I have a bill in Wave of 131.40. Recently the payment for that bill imported, again 131.40. When in Accounting/Transactions and go to assign that payment to a bill, the amount that comes up is 131.39. If I assign it, of course the system shows an overpayment of a penny.
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Is anyone else facing complete slowness on Wave Apps online for the past 48 hours? It is total unusable.....
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Since a week ago when I log onto my wave account the page is weirdly displayed I cannot get into anything
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Hello , My default currency is configured on wave is INR. I have raised an invoice in CAD, the amount was remitted in INR in my bank account. Now wave has imported the transaction from my bank account, but now when I am posting the invoice as paid on wave and trying to merge the entries wave won't let me merge two entries instead it add u…
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I am trying to verify my secondary email but it's failing. I have been trying it for several weeks now. I even removed it and re-added it but still the problem persists
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I’ve been trying to process a card and it has worked fine previously. Now I’m getting errors stating unable to record payment. A server error ocurred. I’m wondering if the card has insufficient funds?? Can anyone help with this?
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Hi, I've noticed several users facing the same problem of not receiving their verification e-mails. I also used to be able to receive copies of my invoices sent when I selected the "Send a copy to ..." option but it suddenly stopped one day. Please help!
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Our business takes cash & card. Card payments automatically update. Where do I log cash taken & any cash spent ?
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Anyone else experiencing this? I click on the contact us link and nothing happens.
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Please guide, if we can record future dated rent checks under long term liabilities.
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Can anyone access Wave with a VPN extension loaded? I have Private Internet Access as a VPN extension, and with the extension merely loaded the Wave site won't do anything. I get redirected to a "You do not have permission to view this page" page. The VPN isn't active, it's just loaded in the background. Turning this off every time I want to a…
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Getting Error trying to save add end of month balance totals in Wave, driving me mad.. any ideas please? EDIT: I can only update certain months, others throw the error
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I issued an invoice for $40 and a client paid it using Wave Payments which was fine. Wave Payments created a transaction of $39.09 ($40 minus the $0.91 Stripe Processing Fee). But when it came time to pay out of Stripe, I received $39.00 - Stripe took an extra $0.09 in tax fees as well. In my transactions list I have two differing payments for …
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Hi, very new to wave and accounting here. I was wondering what is the best way to put in my meal expenses? Is it just uploading a receipt? Do I have to create a bill somewhere? Any help would be appreciated! Thanks.
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Sometimes (but not always) a little chat bubble shows up in the lower-right side that connects me to some kind of support bot. When it is there, it blocks most of the Save button on the transaction pane, making it basically impossible to save transactions. In this example, I have the regular chat support open also, which even further blocks…
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I am a sole proprietor and sell employee benefits. I am looking at moving from Quickbooks to Wave. With Quickbooks I would enter in Sales a client name and then what was called an Item or the name of the insurance carrier that is actually sending me the money. This gave me the ability to run a report per client to see how much commissions or inco…
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Hello, I have found an issue which seems to be actually a bad bug. I have been recently issuing few invoices iin a foreign currency (AED). The ones in foreign currency show at the bottom the conversion rate and converted amount into base currency . However, as I am preparing to file the quarterly sales tax, when I go in the "Sales Tax" report,…
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Hi All, Finally, I forced myself to add all the transactions of last year to Wave Accounting. I'm adding almost 70 transactions for each month. Using the Duplicate feature the process is getting faster and easier. I just have some comments maybe there is a solution for it and I don't know (Tried searching and found nothing) of it's a min…
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Why did Google delist the receipts app from the Play Store? https://play.google.com/store/apps/details?id=com.waveaccounting.receipts&hl=en_US
