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Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 874 views 55 comments Most recent by JamieD July 4, 2019 10:44PM
  • When I first login it goes to the dash board and wont ever load until I go to sales or some place else and then go back to dashboard. How do I fix this??
    Everett 2 views 0 comments Started by Everett September 24, 2020 7:13PM
  • Hello there! I am trying to invite salesperson to my business who is already added with me in another business account but he is unable to join my second business account. In invitation email click on the button for adding my business to his account but failed and getting the following error: "We've encountered an unexpected error. Our techn…
    Eagle4t 5 views 1 comment Most recent by ricky80 September 23, 2020 6:29AM
  • Hi, I am having trouble importing my VISA transactions. They haven't imported since July 22nd. Same bank as my chequing accounts which appear to be importing reliably. I have tried turning on and off the Visa. I don't want to delete the whole RBC bank connection as I'm sure it will cause some major hiccups. I sent a support ticket six days ago and…
    SRW87 7 views 0 comments Started by SRW87 September 22, 2020 8:59PM
  • I had a power surge, and when I reconnected to Wave, it show 0ver 200 invoices overdue that have been paid. How do i correct this? Am I going to have to go back and redo these payments manually? If I do this again, it is going to show way more money that I have. Also, my bank is not connected, because every other day, it will not stay connected…
    Hassiekay 4 views 1 comment Most recent by Barsin September 21, 2020 8:02PM
  • Hi all, I have an issue where somehow there are some transactions deleted. I have no idea how many was deleted and how far back. Is there a way to recover or UNDO deleted transactions. Our company uses a program and its actually impossible to delete transactions you can only archive them but there is always a trace of the transaction. I have an …
    Breakaway007 1.4K views 10 comments Most recent by TheOfficeDelegate September 20, 2020 6:01PM
  • If a Transaction is out of balance and I save it, I get an error page. Then if I go back all information I entered is missing except the date and I have to enter it all again. This is crazy. Wouldn't it make more sense to show an error that says "Can't save. Out of balance." and let me find it and save it rather than trash it?
    maddogprod 4 views 0 comments Started by maddogprod September 19, 2020 6:55PM
  • Hello there! I am trying to invite salesperson to my business who is already added with me in another business account but he is unable to join my second business account. In invitation email click on the button for adding my business to his account but failed and getting the following error: "We've encountered an unexpected error. Our tech…
    Eagle4t 9 views 0 comments Started by Eagle4t September 18, 2020 6:51PM
  • Hello there! I am trying to invite salesperson to my business who is already added with me in another business account but he is unable to join my second business account. In invitation email click on the button for adding my business to his account but failed and getting the following error: "We've encountered an unexpected error. Our tech…
    Eagle4t 7 views 0 comments Started by Eagle4t September 18, 2020 4:30PM
  • When I try to export the invoice in PDF it shows wrong currency characters. These should be Rs but these are shown as Rs But I use the Print invoice option it properly shows the Rs. Any help.(Image)
    joinimran 7 views 2 comments Most recent by joinimran September 18, 2020 6:10AM
  • How do I adjust this: "Automatically import transactions into Checking - closed 1-22-20" so that my linked bank account stops importing transactions into this account and instead imports them into my new account: "New Checking"? I have selected "Archive Account" checkbox for the Checking Closed account but Wave con…
    Echristian 8 views 1 comment Most recent by Barsin September 17, 2020 10:01PM
  • Hi, Somehow 2 large deposits from earlier this year are missing from Wave. Normally everything gets uploaded directly from the bank, and I do see those transactions on my web banking. I added the transactions manually, but now my balance is off (for dates before & after these transactions). What's going on - how can I fix this? Thanks!
    ACCYukon 9 views 1 comment Most recent by AlexL September 17, 2020 4:57PM
  • I am not sure if this is just related to my account, but the Instant Payout function does not seem to be working correctly. It shows that there are funds available for instant payout, but attempts to actually "payout" result in an error message, telling me to try again. Attempted to change the account (and card) used for Instant Payout a…
    ATepfer 239 views 6 comments Most recent by AlexL September 17, 2020 4:15PM
  • Hello I am looking to delete items I have added in error and contacts that I have duplicated. Anyone have any idea? Thanks!
    Cherylsseniorcare 816 views 5 comments Most recent by AlexL September 17, 2020 3:17PM
  • (Image) The dashboard cash flow graph is wrong for quite a few weeks now. Initially I thought might be a server issue that will resolve but when I got to my other accounts it's working fine,. Only this account seems to be wrong.
    McLarenMCL33 9 views 3 comments Most recent by Barsin September 16, 2020 9:54PM
  • The accounts receivable balance in the balance sheet does not agree to the Aged receivable balance . Does anyone know how to get hold of anyone from WAVE as this has to be a sytem error . The difference is large . Thanks
    VanessaCayman 9 views 2 comments Most recent by Barsin September 14, 2020 7:33PM
  • See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end? (Image) …
    pinpoint 146 views 34 comments Most recent by AlexL September 14, 2020 6:51PM
  • Hi there, I have an issue where a client has made a payment for 2 invoices as a single lump sum. No problem, in the transactions I can just split the transaction and select each of the invoices that the payment covers except that one of the transactions - for an invoice not yet due isn't showing up. It was there but I mistakenly coded the full pay…
    john_NZ 212 views 5 comments Most recent by Barsin September 14, 2020 5:59PM
  • For the last two days emailing receipts to [email protected] isn't working for me. They just aren't showing up anywhere. The last time I successfully emailed a receipt was 7/8/2019. Is there a problem with this feature? Thanks for any help!
    HandymanHeadlee 421 views 18 comments Most recent by Mattias September 14, 2020 5:15PM
  • Hello, I added a transaction for $142.97 (Accounting > Transactions), marked it as reviewed, and then deleted the transaction. Even though the transaction was deleted, it is impacting the ending account balance (Reports > Account Balances). (Image) When I select the account name on that page (Reports > Account Balances > Checking Ac…
    NickM 68 views 11 comments Most recent by AlexL September 11, 2020 8:40PM
  • I issued an invoice for $40 and a client paid it using Wave Payments which was fine. Wave Payments created a transaction of $39.09 ($40 minus the $0.91 Stripe Processing Fee). But when it came time to pay out of Stripe, I received $39.00 - Stripe took an extra $0.09 in tax fees as well. In my transactions list I have two differing payments for th…
    Doug 3.5K views 53 comments Most recent by Andrea_Asnicar September 11, 2020 4:19AM
  • Hi All, Finally, I forced myself to add all the transactions of last year to Wave Accounting. I'm adding almost 70 transactions for each month. Using the Duplicate feature the process is getting faster and easier. I just have some comments maybe there is a solution for it and I don't know (Tried searching and found nothing) of it's a minor adju…
    Bro_HLPR 35 views 4 comments Most recent by Kesta September 10, 2020 6:33PM
  • Hi. I have a number of aliases for my main email address e.g. "[email protected]", "[email protected]" etc. I have successfully added and verified my main email address and one of the aliases ([email protected]), however, I am not receiving the verification email for another of the aliases ([email protected]). It is not a problem with junk/spam filtering. Any advi…
    MartynB 643 views 25 comments Most recent by CallieP September 9, 2020 3:22PM
  • Hello, in the recent past, Wave imported all 3 of my Suntrust accounts under the same Suntrust login. It now only lists 2 of 3 of the accounts as connected. Nothing has changed on the Suntrust end. I'm not receiving any assistance through support email. Can you please assist? Thank you
    dgdot 3 views 1 comment Most recent by AlexL September 3, 2020 8:38PM
  • Hi there. We are having a trouble, after many hours looking for an answer, didn´t get it. The values ​​shown at the Dashboard Profit and Loss graph doesn't match with the profit and loss report. I dont know what I´m doing wrong, or if there´s anything wrong with my account. Please advice. Thanks
    chemagoma 5 views 1 comment Most recent by CallieP September 1, 2020 6:36PM
  • Hi I am preparing a year end adjusting journal to remove personal expenses from the Business Profit and Loss account and so need to adjust the GST - these items mostly have had a GST component. How does Wave handle this as other accounting systems allow for a one sided GST entry to be made which is then balanced off against the GST balance sheet a…
    Georgia_S1 13 views 4 comments Most recent by CallieP August 31, 2020 7:47PM
  • Now that you have a separate checkbox to allow for AMEX, i'm finding some recurring and existing invoices now don't have that option to enable AMEX at all. I had to duplicate those invoices to get it to accept AMEX. Please fix this.
    Maitek 5 views 1 comment Most recent by CallieP August 31, 2020 5:32PM
  • Is it possible to creat one group of customers to whom goods sent but bill send to parent customer
    Jawed_Allana 8 views 4 comments Most recent by Jawed_Allana August 28, 2020 6:49PM
  • Hi all , Please can someone assist m4 with How to get deposit / balance payments on invoice. I've been trying in vain for hours . Thanks
    Daylej85_ 8 views 1 comment Most recent by Barsin August 28, 2020 1:36PM
  • Hi Waveapp team, I seem to face problems uploding CSV files. At times it works, other times it doesn’t. After uploading the file and selecting the “date” “description & “email” column, I’ll get redirected to the transactions page (where all transactions are shown) but the new data from the CSV I uploaded isn’t there. Is this a common issue?…
    Tengku 646 views 17 comments Most recent by IrritatedBizOwner August 26, 2020 1:58AM
  • Hello, I found out that I can upload my reciepts and that they are used for a booking. Is there a way I can do the same for a bills that I have to pay later.
    rwobben 14 views 3 comments Most recent by Barsin August 24, 2020 6:27PM