Technical Support
Something doesn't look right? Let us know here.
Discussion List
-
June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post update…
-
I get the following error message message when I click on the Sign in with Yahoo link: OpenID discovery error: HTTP Response status from identity URL host is not 200. Got status 502 Can anyone help? Thanks
-
CVS Import is not working. I downloaded the provided sample and populated it with my data as specified however I always get same error that it cannot find any new customers to import. When uploaded all the info (first 5) is correct but when I click to accept and import it says nothing to import. Says failed to import 26 so it counted the li…
-
Why I cannot create a bill and my goods in inventory, that is I have to select a expense account to create a purchase bill but I need to select a inventory asset account when I purchase my goods and create my bill. previously I could do that but the list shows only expenses accounts
-
Good day. While posting transactions today, I was not able to pull up the categories from the drop down.
I even logged on different devices but to no avail.
On another note, did the layers for the drop down change? While viewing in phones in portrait mode, the transactions are a layer above the categories pop-up/choi… -
Hi All, I have recently started using the receipts app which is great. Recently I added a new checking bank account asset on the website. Previously it was not showing up as an option on the payment account drop-down within the app. It just has cash on hand as the only option. Now there are no options at all on the payment accounts, just a b…
-
I don't see a way to move fields. The default invoice layout doesn't work for my window envelopes. How can I shift the customer name/address block to show in the window?
-
Hello, I'm hoping someone can help with this. The transactions stopped importing on November 8. I have tried updating my credit card credentials but nothing worked. Because it has been over 2 months with nothing happening, I deleted my PC Mastercard connection in order to try and add it again, but it won't connect. I get a message "There is a t…
-
I am using web version, recently I reinstalled google crome after that from wave estimate window not working shown blank. When I open wave showing guest collaborator need permission from wave, pls help.
-
I'm having an issue uploading transactions for a single account. I uploaded several accounts worth of PayPal CSV exports after I wrote a tool to convert them into Wave-compatible columns: https://mostlydev.com/importing-paypal-csv-into-wave-accounting/ It makes very vanilla files, with everything sanitized. Using this tool I split up my Pa…
-
Hello, From last 5-7 days, whenever I try to record a payment against an invoice, I get an error as follows: "Oops! There was an issue with recording your payment. Please try again." Kindly help me resolve this issue as I need to send updated invoices to my clients for the payments that I have received. I have cleared my cache, change bro…
-
Hi , I uploaded my bank info and it pulled up my checking, savings, and 2 credit cards. Both have the same balance but only 1 is active, im not sure where the other CC is coming from. but its causing duplicate charges on my transaction sheet which makes it look like i have double the expenses. I deleted the duplicate CC but all the duplicate ch…
-
Hi, Recently I started a new account to manage an organizations accounting. However I see several screens without the crucial functionality. For example. In transactions screen I cannot sort by description/date/amount. I cannot click to transactions and do a transfer etc. Why is this ? How can I get the same for the new account. T…
-
Hope someone can help as this is stopping us from using Wave. We need to be able to with hold 2-3% tax after adding a 7% VAT to an amount, is this possible in Wave?
-
I've been getting this error since last Thursday. I tried the clearing cache, new browsers, browsers are updated. Tried incognito. I cannot get it to connect no matter how many times it says try again in an moment. How do I get around this? I need to send out invoice
-
If you receive a partial payment on an invoice with multiple items (where the items are linked to different GL accounts), can you specify which items of the invoice have been paid? By default the system seems to split the amount paid proportionally over all items. Thanks
-
Our business takes cash & card. Card payments automatically update. Where do I log cash taken & any cash spent ?
-
Hello everyone! I'd like to use Wave for my small business and also because I can customise my invoice numbers. But I'd also like to receive payments such as Sepa, Sofort Uberweisung, GiroPay and other German payment methods. I had a Stripe account but unfortunately I cannot customise invoice numbers. What should I do? Thank you!
-
Hiya. I have been attempting to get our credit card info updated for the last 10+ days and I am not having any luck- no new/recent transactions are uploading. I have "Edited Bank Credentials" and made sure that our login and password are both up to date. I have tried to manually update repeatedly over the past week. Our bank connections are u…
-
I signed up for Wave in December and spent an enormous amount of time getting things setup for my businesses, importing past transactions for 2018, linking bank accounts, etc. All was well to start with. Then more than 2 weeks ago, my Wells Fargo integration stopped working. No error messages, and the balances update correctly, but the transact…
-
Hi, I've read a few threads about this issue, but none seem to have the answer. I have created a new wave account. Yesterday I connected my bank account (AIB) & all the transactions came over perfectly. The balance was correct. However, as a first time user, I messed everything up & deleted the transactions to try & create a f…
-
Hi, Is it possible to to do a CSV export for all income transactions that include both the customer and the GL account the transaction was posted to? Thanks
-
I have checked my settings. My Tablets (yes 2) won't display in landscape mode. Tablets are usually connected to Bluetooth keyboards and are orientated that way ..... I have see other posts about this, when is this much needed feature being rolled out ?
-
Receipts were of high quality and images are quite legible, easy to read and make out. Few however were able to be transcribed automatically but majofity of the receipts are stuck in the processing phase for past two days now. Can you please recommend what we can do here?
-
Hi - I just signed up with WaveApps and I am excited to begin using it. When I signed up I was prompted to make a few selections and one of them I think was "what type of business are you" or something like that. Now when I entered my first two receipts I could not find the Receipt Category I wanted for the actual receipt. As an example the…
-
all other invoices are fine but only one invoice i cant change or delete and get the above message. any one know what to do ?
-
Today I enter to the app receipts and it was not working. I delete the app and when I try to install again the login and password showed an error: Json parse error
-
I created a product, when I go to create an invoice and click "Add an item" I get nothing. Tried it in Chrome and Firefox.
-
I have tried Chrome, Firefox and Edge to try and download a PDF from the Reports section, nothing is happening but I can download a CSV. This is not a browser issue, and others have also experienced the same problem, can Wave please look into this as the problem only started after the site upgrade.
-
Is there a way to prevent collaborator to see statements
