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Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 697 views 55 comments Most recent by JamieD July 4, 2019 10:44PM
  • hi, is this normal after new update that users dont get any help with fixing their account issues?
    bogden 13 views 4 comments Most recent by EmmaP January 24, 2020 7:50PM
  • Hi I cant get the dashboard to load fully. I can see overdue bills cash flow however the lefthand menu which is used to navigate is missing. I have tried the latest Firefox and Chrome both normal and incognito. Cleared cache cookies etc. I can see most of my dashboard except for the menu on the left, it "pulses" as its trying to load bu…
    Pat_McCabe 5 views 0 comments Started by Pat_McCabe January 24, 2020 12:11PM
  • the Help pop up window opens everytime I switch from sales to accounting or wherever it is annoying and in fact has yet to be able to provide any help to any question so far. How do i turn it off????
    annamoore 6 views 1 comment Most recent by AlexL January 23, 2020 10:43PM
  • My bank is connected and it says automatically importing, but no transactions have imported since January 10, 2020. Will this weeks database update solve this issue?
    mickleford 4 views 0 comments Started by mickleford January 23, 2020 3:31PM
  • Hi all, I have an issue where somehow there are some transactions deleted. I have no idea how many was deleted and how far back. Is there a way to recover or UNDO deleted transactions. Our company uses a program and its actually impossible to delete transactions you can only archive them but there is always a trace of the transaction. I have an …
    Breakaway007 776 views 6 comments Most recent by Jash January 23, 2020 12:16PM
  • Wave seems to be automatically sending invoice reminders to my customers who have overdue invoices. One was sent this morning at 5am, saying it was from me. It was seen as rude, and I want to know how to prevent this from happening in the future.
    rahimthepharmacist 7 views 2 comments Most recent by volkswagner January 21, 2020 1:45PM
  • I have an issue where the amount from my Aged Receivables and Accounts Receivable is different. Should it be same or its okay if its different?
    Awie 3 views 0 comments Started by Awie January 21, 2020 8:32AM
  • Multiple clients trying to pay their invoices and receiving Server error. On my dashboard in invoices it is showing as viewed in my payments it shows that the transaction went through multiple times for the same invoice. The client tried 3 times and there was 3 payments that went through. I did a test and refunded one of the payments but it do…
    StacyR 9 views 4 comments Most recent by omnipolaccounting January 20, 2020 8:41PM
  • for the last few months I am facing problem with creation of Invoice, currently this has become a serious problem. When creating a invoice I cannot select the Invoice Items, the add Items shows but when I select an Item It does not appear on the Invoice, sometimes trying for 5 to 15 times the Items appear but sometime for hours cannot select the …
    cetustone 7 views 0 comments Started by cetustone January 19, 2020 7:16PM
  • I got receipts that are stuck for weeks in processing status. How do I get rid of them?
    Madeja 895 views 24 comments Most recent by YMASH January 18, 2020 8:35AM
  • Hi a few of my recipts have been stuck 'processing' for quite some time. What could be the proble? They are uploaded through the web (not through the app). Uploaded a few earlier and they were fine, then deleted one receipt and since then its stuck.
    waikiki 23 views 12 comments Most recent by ARJ January 16, 2020 9:55PM
  • DeeDee
    For some reason, one of our recurring invoices will not automatically charge the card and when i attempt to charge the card it fails also. Usually i can go to stripe and find out why it failed insufficient funds etc however it shows that the last time i attempted to charge the card was over a month ago and i've been charging the card weekly/daily …
    Dee 15 views 5 comments Most recent by ConnorM January 16, 2020 7:46PM
  • Oftentimes, pressing on a link brings up a highlight then pressing again makes it go away, but one cannot actually execute the desired action. For example, if the user presses edit on a forum post, one press opens a dialogue, another press closes it, but the user can never actually edit the post.
    Gregory 5 views 1 comment Most recent by Gregory January 16, 2020 4:49PM
  • While using the reconciliation feature, the Wave Balance, that reconciles quickly shows a difference out of nowhere. Image: Showing a difference (Image) Image: After unchecking Match shows reconcile Only after unchecking the match tick, no other change After going back to recon, month still doesnt reconcile (Image) This has to be some techn…
    jamlitepos 17 views 1 comment Most recent by ConnorM January 15, 2020 3:28PM
  • See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end? (Image) …
    pinpoint 25 views 11 comments Most recent by KHC January 14, 2020 2:21AM
  • I sent an invoice to a client and I think it went to the wrong email, I went in, updated the email and resent it. But I want to be able to check the history of my invoices so I have a history of when I sent them, who I sent them to etc. That way before I talk to my client I can verify when I have sent the invoices and who they were sent to. I w…
    mikaela 792 views 7 comments Most recent by sonyasen January 13, 2020 8:06PM
  • I issued an invoice for $40 and a client paid it using Wave Payments which was fine. Wave Payments created a transaction of $39.09 ($40 minus the $0.91 Stripe Processing Fee). But when it came time to pay out of Stripe, I received $39.00 - Stripe took an extra $0.09 in tax fees as well. In my transactions list I have two differing payments for th…
    Doug 2.5K views 50 comments Most recent by ConnorM January 13, 2020 7:36PM
  • Why when I delete scans on my iphone after editting online website does it also delete on the website? Odd, very odd?
    JApplew 5 views 1 comment Most recent by ConnorM January 13, 2020 6:30PM
  • Hi. My 2017 data is no longer seen in Wave. I mean the entire year! No report generates any 2017 data. I started using wave in 2017. I only see 2018, 2019 and I've just started entering 2020. What has happened? Is there a limit to how much data is stored per account? How do I get back this data?
    Jamgirl 7 views 4 comments Most recent by Jamgirl January 9, 2020 1:45PM
  • Great system. I can produce my customer statements, but clients cannot print them as they appear to be html? Comes up great but I can't find out how to tell my customers to print them
    Fletch 7 views 1 comment Most recent by BarsinA January 6, 2020 9:31PM
  • I'm trying to categorize my 'uncategorized' into the categories they need to go in. I always have a lot in sales under [payments] from Paypal, that I need to sort into the sales income category. It seems very flakey on this new layout unless I'm doing something wrong. I filter out "uncategorized income" then go down the list to move th…
    tegwilym 9 views 1 comment Most recent by BarsinA January 6, 2020 8:10PM
  • Hi, I've read a few threads about this issue, but none seem to have the answer. I have created a new wave account. Yesterday I connected my bank account (AIB) & all the transactions came over perfectly. The balance was correct. However, as a first time user, I messed everything up & deleted the transactions to try & create a fresh …
    Uncanny_Kim 28 views 3 comments Most recent by AlexL January 6, 2020 7:59PM
  • I had some sales from PayPal last night that doesn't show. How often does Paypal sync with Wave? I'm a total newbie. :-)
    Sandra_T80 17 views 4 comments Most recent by AlexL January 6, 2020 3:55PM
  • I'm trying to say it nicely and garbage is the nicest word that comes to mind. Bring back your old transaction page. Easy to filter everything and organize. Your new system is making me google alternatives to waveapps.
    RobertKlein 13 views 0 comments Started by RobertKlein January 4, 2020 9:56PM
  • Hi I created a set of liability accounts for my regular suppliers ... when I receive a receipt or invoice from these clients I add these to the respective account. When I make payments from my bank - I then credit the account. I have a similar structure for my receipts - I receive money from Credit Cards, Cash, and a few payment app and barcode …
    CamJustCam 18 views 9 comments Most recent by AlexL January 2, 2020 6:42PM
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    n360 50 views 0 comments Started by n360 December 28, 2019 6:02AM
  • I'm not sure what has happened but it appears live chat is no longer available. Does anyone know anything about this? I've tried searching for answers in the help sections and in this community, but cannot seem to find anything definitive. Live Chat is such a great tool, and one of the reasons I moved to Wave. It was very easy and helpful. I'…
    cwid 21 views 5 comments Most recent by ConnorM December 19, 2019 2:53PM
  • Hello, I have problem with the province field when adding information about my business. I only have two options for my country which is Serbia a none of them is the right one. Is there any way I can bypass this because it is a big problem when drafting invoices. Thanks in advance.
    Vlada 9 views 1 comment Most recent by ConnorM December 19, 2019 2:37PM
  • I am using web version, recently I reinstalled google crome after that from wave estimate window not working shown blank. When I open wave showing guest collaborator need permission from wave, pls help.
    smartlife 93 views 8 comments Most recent by JordanD December 18, 2019 7:04PM