Technical Support

Something doesn't look right? Let us know here.
 

Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 637 views 55 comments Most recent by JamieD July 4, 2019 10:44PM
  • Hey wave'ers! I had a quick question. Been using Wave for a while and I've been pretty happy with all the features and workarounds that i've implemented to get my workflow for accounting pretty sorted. Just a few things that I am unable to overcome. 1. How do I generate detailed reports at the end of the month to hand over to my accountant which w…
    mithun 2 views 4 comments Most recent by mithun November 22, 2019 1:44PM
  • Hope someone can help as this is stopping us from using Wave. We need to be able to with hold 2-3% tax after adding a 7% VAT to an amount, is this possible in Wave?
    Ruddle 763 views 33 comments Most recent by Tirabuzones November 20, 2019 3:08AM
  • Multiple clients trying to pay their invoices and receiving Server error. On my dashboard in invoices it is showing as viewed in my payments it shows that the transaction went through multiple times for the same invoice. The client tried 3 times and there was 3 payments that went through. I did a test and refunded one of the payments but it do…
    StacyR 6 views 1 comment Most recent by ConnorM November 19, 2019 10:19PM
  • See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end? (Image) …
    pinpoint 2 views 7 comments Most recent by BasketN November 19, 2019 12:34PM
  • HI! I have exported data and received the email. A new tab opens when I click on the link but it is a blank page. What is going on?
    svalleypetsitting 3 views 1 comment Most recent by AlexL November 18, 2019 5:29PM
  • Hi, Doing my taxes here in Australia, and I notice that the profit and loss statement doesn't include the assets you acquire throughout the year but are purchases made none the less. Makes sense, but are these something I need to calculate then separately for my tax return? The amount of profit I have made in the top line, this doesn't account fo…
    Enchanted_Pie 2 views 1 comment Most recent by EmmaP November 15, 2019 7:30PM
  • Hi Team, From last one week I am trying to upload the csv file of my bank Statment for the last 6 month period. In last step it show the error message that we have observed that there will be some duplicate entry. You want to proceed or cancel. I choose to proceed then I saw that all most all the bank entry are uploaded double. I have deleted al…
    Lohani 1 view 3 comments Most recent by Lohani November 15, 2019 7:07PM
  • Hi, I've been using the receipts app as usual this past 2 months and noticed that nothing from the app has been sent to the account, and they're all missing. This has also happened on another IOS device, the only things that register are emails sent to the database, not the IOS photos. Any ideas if a) I can get them back, as they were photographe…
    am1980 15 views 1 comment Most recent by EmmaP November 14, 2019 4:06PM
  • TGWTGW
    Hi there, I'm having issues with both app-scanned and emailed receipts not uploading or not uploading properly. Lots of receipts haven't been recognised at all, some suggest it can't read the attachment, some seem to just have disappeared... I've no idea what's going on but it's making doing my VAT return a bit of a nightmare!!! See the attached …
    TGW 15 views 1 comment Most recent by AlexL November 13, 2019 5:06PM
  • Hi guys, Just created a new business on Wave. And ive been through and customised invoices etc. Even sent some invoices, however the dashboard page is still stuck on the welcome page. "Where do you want to start?". Is there an easy way to disable this and get back to the regular dashboard?
    tomgriffithscreative 1 view 2 comments Most recent by tomgriffithscreative November 9, 2019 10:37AM
  • It appears that I have receipts sitting in the Processing column dated back to the end of August 2018 and when I click on one it says “Unable to sync, tap to retry” . Two receipts say ‘Processing’ in orange. The rest are ‘Queued’. They don’t appear to be going to the Ready column where I have receipts dating back to January 2018. I have entered th…
    Thaipissed 327 views 8 comments Most recent by AlexL November 7, 2019 10:08PM
  • I've tried to import a CSV twice, and the transactions aren't being shown in Wave!!! What's happening??
    dangosarecute 2 views 2 comments Most recent by BarsinA November 6, 2019 10:05PM
  • For the last two days emailing receipts to [email protected] isn't working for me. They just aren't showing up anywhere. The last time I successfully emailed a receipt was 7/8/2019. Is there a problem with this feature? Thanks for any help!
    HandymanHeadlee 113 views 13 comments Most recent by Renataf November 6, 2019 4:58AM
  • Hello there I've downloaded the Wave .CSV sample file, and copied and pasted my customers into it. However, when I try and import the .CSV file, the website throws out an a red error box stating "Unable to decode CSV file". I'm not sure how to fix this....any advice/suggestions as to why the error box keeps popping up will be greatly …
    SusanRoets 92 views 8 comments Most recent by noushadamir November 5, 2019 8:18AM
  • Hi, we exported a CSV file of our financial statements, added some additional tabs, saved and closed the file. When we re-opened the file, the financial statements and other tabs got deleted, except for one (which had our notes to our accounts) - the tab was renamed to the name of the file. We don't know what happened! Could you tell us how we …
    MAPZW 1 view 2 comments Most recent by MAPZW November 1, 2019 4:57AM
  • My purchase - bills is totally blank, can help me out..? (Image)
    REDHOLMES 11 views 10 comments Most recent by ConnorM October 31, 2019 6:33PM
  • You've got to please work on your date conversion/readability. Since you've switched off support for Europe, I have to manually import CSV statements from 4 different banking institutions, which is painful enough. But I've only just realised that your G Suite import plugin is not capable of reading dates correctly. That's a major issue because it …
    nadworks 1 view 2 comments Most recent by nadworks October 27, 2019 9:48AM
  • Hi - I'm using Wave through a browser. I've checked my firewall settings and don't use a proxy. I can reach all other *.waveapps.com applications but anything that tries to reach next.waveapps.com I get an unreachable error. I've tried 3 different browsers as well. Has anyone else had similar issues and have any suggestions on how to resolve? I…
    roboto 1 view 1 comment Most recent by EmmaP October 23, 2019 6:41PM
  • Hi, how can I cancel the invoice.
    Brandagic_jF 117 views 8 comments Most recent by EmmaP October 23, 2019 4:58PM
  • my quotation (estimates) show diff words at diff days, yesterday was quotationa and today was quotationmi, i didn't change anything
    payreconco 3 views 1 comment Most recent by JordanD October 22, 2019 1:03AM
  • An amount of $192.35 as the account balance (cash balance) but i have not entered any transactions into the system. Can this error be resolved please?
    Nekagreene 1 view 1 comment Most recent by AlexL October 17, 2019 7:01PM
  • I’m trying to sign into and use the Wave Receipts app using Google to authenticate. When I do for the first time, I go through the authentication process but then it goes back to the login screen and gives and error in JSON format saying that my user is unsupported on the back end (?) afterwards, pressing the Login with Google button does absolut…
    awaycott 41 views 7 comments Most recent by AlexL October 17, 2019 3:25PM
  • Is there anyway to have the functionality of gst included in transactions? Expenses and Income? I have not been able to add the gst component through the sales tax feature. Do I need to subscribe to enable that feature? Thank you....
    Romaloka 376 views 3 comments Most recent by JordanD October 15, 2019 8:15PM
  • Hi, My Receipts (app and desktop) is not pulling the data through. It uploads the receipt, but does not extract the info. Also - the app shows me as "Offline" which I am not. I have logged out and back in - same story. Any feedback on this issue? Sam
    SamScarborough 1 view 2 comments Most recent by SamScarborough October 12, 2019 4:55PM
  • Hi, My download into csv file is missing at least one receipt. I can see the receipt in the receipt section online, but when the csv is exported it does not exist. Can anyone help?
    Alijc 1 view 3 comments Most recent by AlexL October 9, 2019 4:06PM
  • I am trying to manually add beginning balances. I finished the bank balances but now trying to add assets such as building, in the journal transaction the drop down menu only shows uncategorized expense or income.
    Irma 51 views 6 comments Most recent by AlexL October 7, 2019 3:17PM
  • Hi there I use wave mainly for the very basic needs of invoicing, tracking transactions, and just the very basic accounting so I'm not a pro at it... Now, I have noticed that on 2 occasions my business card has been accidentally charged by Transport NSW (it has a contactless system which can charge credit cards). How I should record this accident…
    Alex_BBT 1 view 1 comment Most recent by EmmaP October 4, 2019 7:14PM
  • I was chatting with an unrelated Wave user. I was describing my problem and they have a different interface (including button text) as well as different integration options. I am trying to integrate a Citi credit card but nothing is working. On his view on the main view he has "Citi Credit Cards". I do not. I can't even search for i…
    doughboy 2 views 11 comments Most recent by EmmaP October 2, 2019 7:20PM
  • Good day It was suggested to me by an accountant to use Wave and connect my bank account so that it would be easier for the accountant to handle. I connected my bank account to wave, and every single day I get the notification per sms that there is a login on my bank account (as I have my bank setup to notify me of any activity on my account). Y…
    ZaneLuka 1 view 1 comment Most recent by AlexL October 2, 2019 7:18PM
  • I am a sole proprietor and sell employee benefits. I am looking at moving from Quickbooks to Wave. With Quickbooks I would enter in Sales a client name and then what was called an Item or the name of the insurance carrier that is actually sending me the money. This gave me the ability to run a report per client to see how much commissions or inco…
    Mankato_128 11 views 4 comments Most recent by BIRDYFLU September 27, 2019 7:48PM