Technical Support
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Discussion List
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I sent an invoice to a client and I think it went to the wrong email, I went in, updated the email and resent it. But I want to be able to check the history of my invoices so I have a history of when I sent them, who I sent them to etc. That way before I talk to my client I can verify when I have sent the invoices and who they were sent to. I w…
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My client is trying to pay his invoice using his Apple Federal Credit Union account. He says AFCU is not showing up as a bank connection option on his end. But when I go to Bank Connections in Wave, on my end, I can see AFCU. What's going on? How can I help my client pay his invoice? Thank you.
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I have only one checking account for my business. On the home page, it shows two connections to the same account. The first one has an icon named " Payment ". The second connection without the icon but with the balance of the account. Is this normal?
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Hi all, I have an issue where somehow there are some transactions deleted. I have no idea how many was deleted and how far back. Is there a way to recover or UNDO deleted transactions. Our company uses a program and its actually impossible to delete transactions you can only archive them but there is always a trace of the transaction. I have an …
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Was making an invoice and my items in the drop down menu is all randomized??? They're arranged in a certain way and now, they're messing with my productivity. Instead of being able to finish an invoice, it's making me annoyed that it's not arranged how i want it. Can you fix this?
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I have 2 separate accounts within Wave. When I run year end P&L reports, some income items from Account 1 (Compass) are reflected in Account 2 (Mann). When I drill into the details, all transactions are correctly categorized and reflect the proper account. * I've reviewed all transactions * I've reconciled all accounts * I've confirmed that…
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Hi, i tried exporting my data into excel numerous times but i have not received the email with link to download. Please look into this or if someone could assist, how long does it take to receive the data export email? Thanks!
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I am trying to archive a business, but I keep getting this message: Before you can archive this business, you must take the following actions. Disconnect your Payments account I never set up a Payment account, and I don't see anywhere that shows I have a payment account. Any ideas?
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We got bank accounts for our non-profit up and running in March of 2020. However, there were several charges/start-up costs before that timeframe. There's no way to import those transactions because that bank account has since been closed but I have a list of the charges. I'd like to add them to our books so we have an accurate picture of our expe…
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We had two large yearend donations postmarked late December but our bank import shows them as received in January because that's when they were deposited. How should I backdate them without messing everything up reconciliations, etc?
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If you receive a partial payment on an invoice with multiple items (where the items are linked to different GL accounts), can you specify which items of the invoice have been paid? By default the system seems to split the amount paid proportionally over all items. Thanks
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Hi, how can I cancel the invoice.
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Thank you for supporting us through the transition. I have really appreciated having a free bookkeeping app that is so easy to use, when I am doing this for a community group. So. Thank you. I get the above mentioned error message when trying to download my invoices. I tried adding a new column called 'Unit Price' and I then got a different err…
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Hi. I have a number of aliases for my main email address e.g. "[email protected]", "[email protected]" etc. I have successfully added and verified my main email address and one of the aliases ([email protected]), however, I am not receiving the verification email for another of the aliases ([email protected]). It is not a problem with junk/spam filtering. Any advi…
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Hello, I'm finding that when I forward my receipt to Wave - and I try to categorize it - I only see accounts of the Expense types. I purchased a large piece of equipment on a credit card, and I want to make sure that receipt / transaction is recorded as a fixed (capital) asset - Under "Propery, Plant, & Equipment". How do I tell th…
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I found this month that the debit and credit column headings on the reconcile page are backwards. Attached is a screengrab that show that income items (e.g. donation) are listed in the debit column and payments from this deposit account show in the credit column.
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Is anyone able to advise how one can go about deleting an account? To clarify, I had tried to add a user to my business. When that new user received the invite they were promoted to create a new account. The account was created, but as soon as it detected the business was outside the US/Canada it was redirected to the ZOHO offer. Each time one lo…
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When I print a report it prints as a white circle, obscuring a totals figure at the bottom of the page. Trying to do my tax.
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Our business is slowly moving over to Wave. We have been struggling to reconcile due to the fact that our ending balance from our bank statements and Wave's ending balance hasn't matched up. We have uploaded bank statements as well. Today we realised that our Credit and Debit transactions are mixed up in Wave/transactions - our statements are corr…
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Sometime within the last couple of weeks, Wave has duplicated all my transactions allocated to invoices for 2020. After a crap year, the last thing I need now is to spend hours manually fixing up a year's worth of data. And if I did, there's the concern it will happen again if there's a bug. PLEASE sort this out for me as I urgently need to get i…
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Hi, Can anyone please tell me how to mark an invoice as paid, so I can send a Receipt to my client? I do not want to link Waveapps to my bank account, so need to do it outside of this option. Thanks so much BarbaraZee
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I am using the latest version of Chrome Version 88.0.4324.96 (Official Build) (x86_64) on my Mac. I have auto updates enabled so not sure when the latest update ran. All of the sudden I am not able to view my list of invoices. It works fine on FF. When I select SALES > INVOICES I do see a brief wheel spinning and I can see the Chat Bot icon. I…
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Hello - am having issues with invoicing on the site. When I log in and click through to the 'Invoices' screen it just comes up blank. I can still see the menu bar on the left and can navigate to other screens, just gives me a blank white screen where it should display invoice data. I have refreshed the screen many times, logged out and back in,…
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hi tried endlessly to download invoices an item lnes, but after 500 out of 1220 it just hangs there freezes
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One of my users accounts in my organization is logging into Zoho Books automatically instead of the normal WaveApp. All other users are fine. How can I change the user back to the normal WaveApp for now?
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After much frustration and fumbling, I’ve now managed to download everything except my invoices to Google sheets using the Wave Connect! But, for some unknown reason the invoices won’t download, I think there’s 907 at the beginning. It starts to download the invoices as the numbers clearly show, but when it it gets to 824 then the running numbe…
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GOOD DAY EVERYONE. I AM ONE OF THE SATISFIED USERS OUTSIDE OF THE USA AND CANADA WHO DOES NOT WANT TO SHIFT TO ZOHO. ZOHO DOES NOT HAVE THE FEATURES AND EASE OF USE THAT I LOVE WITH WAVE. I DONT NEED ANY ADDED FEATURE I AM SATISFIED WITH WHAT IS AVAILABLE TO ME NOW. I JUST WANT TO KNOW IF I CHOOSE TO KEEP MY ACCOUNT ON WAVE RUNNING. WILL IT BE SHU…
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The wave Connect add-on does not support the default profile and only supports other business profiles added to my account. I've been using Wave for nearly 2 years to manage my personal finance and accounting. However, the default profile's chart of accounts can't be exported. So, what am I to do? At this point, I'm sure migration to zoho is not …
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Hi Team; Is it possible to export the list of vendors & customers from Wave? Thanks regards Caren
