Technical Support

Something doesn't look right? Let us know here.
 

Discussion List

  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 1 view 0 comments Started by AlexL April 12, 2021 2:13PM
  • I have had problems trying to pay bills on wave, no bills are appearing on the right hand side I have logged in as business owner and accountant neither are working How can I fix this?
    Pat00001 13 views 2 comments Most recent by mclunepivot July 30, 2021 9:20PM
  • I opened a support ticket #1460745 on July 9, 2021 and have still not received a single reply from Wave other than the automated "we have received your request". Like MANY others, my bank connection at PSECU.com (a state credit union) won't connect, and I've troubleshooted every action in the support articles and community threads. My b…
    librarians_teach 6 views 0 comments Started by librarians_teach July 29, 2021 5:12PM
  • I just found out that to my horror, my last 3 payments have been on hold and I haven't received an email about this or what to do about it after all other payments were released in a timely fashion. My banking information hasn't changed, so I am beyond upset that I can't get anyone to speak with and am being told that someone will get back to me i…
    Sell_IQ_LLC 11 views 1 comment Most recent by Sell_IQ_LLC July 26, 2021 5:26PM
  • I have a personal account and my client paid me on Monday and today is Friday and no money has been credited to my bank account, where is my money?? I’m over 5k short.. help please wave team?
    Flyfr 1 view 0 comments Started by Flyfr July 23, 2021 2:53PM
  • My transactions have not imported since June 28th. I've disconnected and reconnected my bank account as advised by Wave multiple times. My account is still saying connected but nothing is importing. This happened in the past and all I needed to do was hit the refresh button on the home page. Which no longer exists. I need help!
    Old_Yankee_Co1951 1 view 0 comments Started by Old_Yankee_Co1951 July 23, 2021 12:40PM
  • I can't download BMO bank transactions since June 18. I'm aware of changed online platform by BMO, But when the technical issue between BMO and Wave will be resolved?
    SECA 22 views 3 comments Most recent by Aronr July 21, 2021 7:34AM
  • Hello, I have a friend who recently used Wave. She receive the payment but she haven't fully setup her account. She didn't know the updates regarding to new users and who are outside of USA and CANADA are cannot longer use the waveapps features. How can she be able to receive the payment to her bank account? The client from the USA actually pai…
    Tine 1 view 0 comments Started by Tine July 20, 2021 7:10AM
  • The receipt function is missing. I can only see Bills, Vendors, Products & Services. Is the receipt function disabled from now onwards?
    NicholasChua 34 views 2 comments Most recent by KatelynSAus July 12, 2021 2:05PM
  • Hi there, once again the President's Choice Financial Mastercard won't connect. This has been an issue for the last 6 weeks. Please advise and no, uploading statements manually is not an option. Thank you
    Dana_R2015 1 view 1 comment Most recent by Dana_R2015 July 11, 2021 12:58AM
  • For the last two days emailing receipts to [email protected] isn't working for me. They just aren't showing up anywhere. The last time I successfully emailed a receipt was 7/8/2019. Is there a problem with this feature? Thanks for any help!
    HandymanHeadlee 601 views 19 comments Most recent by Andorin July 10, 2021 2:21PM
  • I used to be able to upload supplier invoices into Wave. This seems to have disappeared, could someone point me in the right direction to find it. Thanks
    Wave_User_1234 1 view 0 comments Started by Wave_User_1234 July 8, 2021 5:29PM
  • FRRFRR
    I initially entered a Bank Transfer to Cash through the Reconciliation module. Later I edited the transaction from a Transfer to Cash,... to a payment to an Expense account, again through the Reconciliation module. The transaction was Edited successfully. However, I later noticed that the Cash side of the Transfer was still there. I expected that …
    FRR 1 view 0 comments Started by FRR July 7, 2021 3:29AM
  • I searched everywhere in youtube and in the forum and in the help section and for the life of me i cannot find any answer. I purchased a vehicle and i need to enter as an asset as well as the loan liability. is there any step by step to accomplish this?
    Jayheavenly 1 view 0 comments Started by Jayheavenly July 6, 2021 11:32PM
  • Dear Wave Community, Could you please help me how could I get the Travel or Airfare category in recording my travel expense for airplane? In case there is no existing category for it how can I categorize flight expense correctly? your guidance is much appreciated! :smile:
    Dhai 1 view 0 comments Started by Dhai July 6, 2021 8:02PM
  • I uploaded a new receipt this morning no issues, but then I go back this afternoon to upload another and the receipts section under purchases on the website has completely disappeared!! I've tried refreshing, logging out and back in again, a colleague on a different laptop logging in. But it's still not there, bot won't help, I've emailed and mess…
    AmandaS 84 views 6 comments Most recent by wizzmotron July 6, 2021 9:30AM
  • Hi, Due to Wave reducing support outside of the US & the recent removal of the receipts scanning feature im migrating to another platform. I have requested the 'export all receipts as a ZIP' and also 'export all transactions for excel' three days ago but I have had nothing thought on my primary email. I have checked spam, junk etc and also …
    wizzmotron 11 views 0 comments Started by wizzmotron July 6, 2021 9:28AM
  • I have two categories I want to exclude since they are not taxable expenses. However if possible I would like to keep track of them.
    patbell101 1 view 0 comments Started by patbell101 July 4, 2021 4:06AM
  • My fiscal year end is June 30. The Net Income tile on the dashboard uses the wrong names for the fiscal years. For instance, today is July 2, so my company's FY2022 just started, but the dashboard tile labeling last FY as 2020 and this FY as 2021, which is incorrect based on the naming conventions of fiscal years. They are named for the year of…
    GregVeres 1 view 0 comments Started by GregVeres July 2, 2021 1:10PM
  • How do I enter Payments and deposits
    papadave8 1 view 0 comments Started by papadave8 July 1, 2021 7:02PM
  • Please we need a procedure to make bulk delete
    unimetano 1 view 0 comments Started by unimetano June 30, 2021 1:24PM
  • When running an Account Balance report I have a -£174 incorrectly showing in Uncategorized Income, when I expand on this it shows nothing, how do I delete this incorrect income?
    lakeview_2017 1 view 2 comments Most recent by Lasmanis June 30, 2021 10:25AM
  • I've been trying to use the upload a statement function since the 11th. (I had successfully uploaded a statement the previous day.) I've tried on different companies. I've tried different statements - ones in the identical format of the one that I successfully uploaded. Every time I try, I get the "We’re in maintenance mode" message. I s…
    David_Mark 71 views 3 comments Most recent by Steelrep June 29, 2021 9:09PM
  • My client is trying to pay their invoice using the Meridian Credit Union account. They say that the Meridian Credit Union is not showing up as an option when previously it was. When I go to Bank Connections the Meridian Credit Union IS an option for me. Why is it not visible for my customer?
    amstorey 1 view 0 comments Started by amstorey June 29, 2021 1:57PM
  • See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end?
    pinpoint 343 views 59 comments Most recent by dinijoe99 June 29, 2021 7:55AM
  • WazWaz
    Hi there.. the site won't allow me to update my business address to South Africa. Keeps telling me "Oops we have a problem... try again". Please advise... many thanks
    Waz 1 view 0 comments Started by Waz June 28, 2021 9:23AM
  • I want to be able to export my receipts data for the last 12 months from waves in a CSV format. How can I do this because at the moment you can only export your physical receipt pictures.
    RizMalek 11 views 1 comment Most recent by KiahD June 23, 2021 6:27PM
  • HI I have used your template and when i import everything matches up perfectly BUT it tells me that the customers are already there. But they are not how do i get my customers imported please
    Shareen 1 view 1 comment Most recent by KiahD June 22, 2021 6:32PM
  • Hi All, Finally, I forced myself to add all the transactions of last year to Wave Accounting. I'm adding almost 70 transactions for each month. Using the Duplicate feature the process is getting faster and easier. I just have some comments maybe there is a solution for it and I don't know (Tried searching and found nothing) of it's a minor adju…
    Bro_HLPR 42 views 6 comments Most recent by KiahD June 18, 2021 5:22PM
  • My connection to my BMO bank account is gone as of 1-2 weeks ago but BMO Mastercard transactions seem to be importing OK. When trying to set up a new bank connection, Bank of Montreal is no longer available to select. What is going on????
    22asepsysca 126 views 11 comments Most recent by KiahD June 17, 2021 8:43PM
  • I am using a third-party app w/ Stripe to process payments and also have my bank account connected to automate transactions in Wave. I want to match the accounting transactions as close as I can with the bank deposits without having to create additional transactions or journal entries to balance them out. The problem is that I am having difficult…
    gtbjj 11 views 1 comment Most recent by KiahD June 17, 2021 7:52PM