Technical Support

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Discussion List

  • Beginning August 30, 2021, Wave support will become self-serve for customers using only our Invoicing and/or Accounting software, with help available in our Help Center and through our chatbot, Mave. Payments, Payroll, Money, and Advisors users will continue to have access to email and live chat support, as well as the Help Center. Are there chan…
    Siobhan_Hitchmough Announcement 138 views 3 comments Most recent by kadoonyc September 30, 2021 6:17PM
  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 2 views 0 comments Started by AlexL April 12, 2021 2:13PM
  • My example: I billed a client for maintenance which they paid in full. A couple of months later they decided to use a different service and I agreed to refund them for the unused months. I tied an expense to the initial invoice as a refund, however it is showing the refund amount as an unpaid portion of the invoice. The software is still expecting…
    valeriem 4 views 0 comments Started by valeriem October 26, 2021 8:24PM
  • I can't download BMO bank transactions since June 18. I'm aware of changed online platform by BMO, But when the technical issue between BMO and Wave will be resolved?
    SECA 37 views 5 comments Most recent by StrugglingIC October 26, 2021 2:30AM
  • Hi folks Just went to record a payment and 'Cash in hand' is now the only option available under Payment Account - I haven't changed any settings whatsoever. Any clues? thanks!
    mickh 92 views 5 comments Most recent by pdxrunr October 20, 2021 4:42PM
  • When trying to download files with Wave Connect, the data is distorted and fields don't line up with the headings once converted to .csv format. Very frustrating when trying to import data into a new platform.
    Marix 2 views 0 comments Started by Marix October 19, 2021 2:05PM
  • We have a technical issue with our WAVE - transactions not showing on reconciliation, and even though the account is not connected, we still see new transactions each day on the transaction page (they are not showing in reconciliation). This appears to be a technical problem with WAVE - pages within the app are not communicating, AND there is an i…
    smck011 5 views 0 comments Started by smck011 October 19, 2021 11:56AM
  • Good Morning I am currently undergoing the transition from Wave to Zoho books. I am using google sheets & wave connect to move the data across as specified by the migration guide. I have however noticed that there is no option on google sheets via wave connect to download vendors and expense payments - will this be available to users in the…
    Chalmersbt 180 views 7 comments Most recent by Luisa October 18, 2021 3:31PM
  • Im trying to reconcile Aug & Sep 2021, and there are zero transaction visible after 25 AUG on the reconciliation page, for any month. They show in the "transactions" page, but not in reconciliation. I noticed the connection with the account was "off" (despite being able to see the transactions in the "transactions&qu…
    smck011 11 views 0 comments Started by smck011 October 18, 2021 10:38AM
  • I am trying to migrate to Zoho Books since South Africa will no longer be able to make use of Wave for new entities. I have been able to download all of my files using Wave Connect, except for Invoice Data and Line Items. For some reason, this report just won't download. I have tried numerous times and it is just not working. It is quite a lar…
    Marix 12 views 0 comments Started by Marix October 18, 2021 6:50AM
  • I'm seeing buggy behaviour in the calendar control. If I pick a day in the month, the value is set in the field, but month and year dropdowns have no effect. This seems to be pervasive, on any page that has a date editor. Here's a video demonstrating the problem: https://share.vidyard.com/watch/79y63P33CZskKuwr6NU5fz?
    PaulH 7 views 0 comments Started by PaulH October 18, 2021 2:19AM
  • Started a few days ago, I frequently duplicate a transaction then edit the copy with new date and sometimes different amount, then save the duplicate. When I try to enter the next transaction or duplicate another transaction, I get a message box saying I have unsaved changes and leaving the transaction will discard any changes not saved. (see atta…
    Twosailram 16 views 4 comments Most recent by Twosailram October 16, 2021 9:40PM
  • Hi Everyone! I don't know why it's happening when I check my Tax Account Transaction on cash base (Paid) it's showing 195.90 total payable and when I open Accrual Base (paid + Unpaid) it's showing 23.02. it's incorrect. Can anybody explain? Because as per my understanding accrual should show all those expenses in Cash base also. Thanks
    ShuaibAhmed 6 views 0 comments Started by ShuaibAhmed October 4, 2021 9:23PM
  • Wave has problems maintaining a connection to Simplii accounts. I suspect it has to do with the multi authentication but Wave will not maintain a connection past the first download after the accounts have been deleted and setup again. Any suggestions?
    Sabine 1 view 0 comments Started by Sabine September 29, 2021 6:25PM
  • Hi, I've been having some issues with some banks not importing. Right now, the one I've been unable to fix is TD Canada trust. I've tried deleting and re-adding the bank connection, but for whatever reason, I don't get any transactions after July 6, 2021. The connection looks like it works - i.e. there are no errors presented on the "Conne…
    DaveK 13 views 1 comment Most recent by DaveK September 28, 2021 12:59PM
  • "We are having difficulty loading this page. This can happen when the network server times out." is there a problem with Wave's end of things, is anyone else experiencing this. We can't even get to the log-in page and the twitter tech feed is not stating any issues.
    OneSourceSupplies 27 views 2 comments Most recent by deustonecorp September 27, 2021 4:40AM
  • I am trying to archive a business, but I keep getting this message: Before you can archive this business, you must take the following actions. Disconnect your Payments account I never set up a Payment account, and I don't see anywhere that shows I have a payment account. Any ideas?
    jasoned 1.8K views 31 comments Most recent by alohastar September 26, 2021 11:01PM
  • I just signed up for Wave and I've noticed that the transactions imported from the Chase Ink card are sometimes duplicated (but show posting on two different dates) and, more concerning, making up non-existent expenditures entirely. I have an ongoing efile system that I pay per transaction to. There are multiple "imports" of transaction…
    Kofee 1 view 1 comment Most recent by wix0829 September 21, 2021 12:10AM
  • My connection to my BMO bank account is gone as of 1-2 weeks ago but BMO Mastercard transactions seem to be importing OK. When trying to set up a new bank connection, Bank of Montreal is no longer available to select. What is going on????
    22asepsysca 321 views 15 comments Most recent by pcsmarts September 20, 2021 7:53PM
  • Invoice link to client is getting 'Outlook has detected an unsafe link' when clicking on link... how do I resolve this?
    Lynda4 94 views 2 comments Most recent by Flopbot September 20, 2021 5:45PM
  • Hi people, I run a property rental company... Rent comes in and Mortgages, Repairs, wages goes out... When I run my monthly report for Invoice by customer, all is ok (all rents show up) When i then run my monthly expense by vendor, not all my expenses show up (mortgage payments are missing) Any idea how to track this problem down >>>…
    VinceCoombs 443 views 10 comments Most recent by Beauchic September 19, 2021 8:03AM
  • Hi, I have a client in Toronto to whom I charged the wrong taxes. All ethe invoices have already been paid. But now I have to correct the invoices to put the right (TVH) taxes. But, I have already made my taxes reports for those periods. My question is: How can I make the changes and be able to see the taxes already reported, the new taxes I have …
    Nicole_D 1 view 1 comment Most recent by Nicole_D September 17, 2021 1:48PM
  • Can you refresh our data? Our balances do not match (it is off by $2.33).
    shopellechi 1 view 0 comments Started by shopellechi September 11, 2021 5:14PM
  • I'm self employed and need to add my pension contributions and companies contributions which are deducted from my invoice. I've added the pension to the invoice then after this I remove the personal and company contribution. But it would make the invoice look a look clearer if I was able to sub total before adding in the deductions.
    KontrivedMedia 408 views 12 comments Most recent by oniStudio September 11, 2021 4:40PM
  • I am using wells fargo and when I try to connect (Plaid) it says: "Account not currently supported" I tried weeks ago with the same results. Disappointed that I cannot even sign up for Wave for a paid account to get support for questions like this. Well, unless I have to go through the trouble of starting the Payroll feature, but that…
    sanita 3 views 0 comments Started by sanita September 11, 2021 4:05PM
  • I would like to export a list of transactions that incudes for each transaction both the category that has been assigned to the transaction and the account in which the transaction occurred. The column labels would be: . . . . . . . . . . . . Date | Description | Account | Category | Amount | Notes . . . . . . . . . .…
    ericldahl 5 views 0 comments Started by ericldahl September 9, 2021 3:33AM
  • I've just paid $229 for wave advisor service and how can I access live chat? This is an urgent matter please help
    TeresaLopez 11 views 0 comments Started by TeresaLopez September 8, 2021 3:33PM
  • I'm not sure what this means but it's the first time, in many years, that I have encountered this issue? "Card declined We couldn’t process that Instant Payout. Your bank gave the following reason for declining your card: The transaction was declined because it could not be processed by the issuer"
    Mariedyth 3 views 0 comments Started by Mariedyth September 7, 2021 9:23PM
  • Been receiving waveapps emails asking to login to keep using the service even though I've been using it monthly. The links redirects to http://email03.waveapps.io/c/ and my AV blocked it as suspicious site: This web site has been reported as suspicious. We recommend that you do not visit this web site.
    Unies 286 views 6 comments Most recent by HighPerCom September 7, 2021 1:58PM
  • For the last few weeks my account has mysteriously unreconciled itself going all the way back to 2017. First I waited for what I thought was probably a bug to be fixed. Then I went in to see if I could fix the problem. I see multiple duplicate entries, and many entries classed as credits when they should be debits. I'm hopelessly confused. I don't…
    ArrowayRC 1 view 0 comments Started by ArrowayRC September 2, 2021 11:07PM
  • getting this everytime i click on "turn on payments" button on the checkouts tab. can tech support resolve this and let me know by email?
    WiscoBizLLC 23 views 0 comments Started by WiscoBizLLC August 30, 2021 11:13PM