Technical Support

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Discussion List

  • Beginning August 30, 2021, Wave support will become self-serve for customers using only our Invoicing and/or Accounting software, with help available in our Help Center and through our chatbot, Mave. Payments, Payroll, Money, and Advisors users will continue to have access to email and live chat support, as well as the Help Center. Are there chan…
    Siobhan_Hitchmough Announcement 213 views 5 comments Most recent by daveinarmstrong November 17, 2021 9:53PM
  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 6 views 0 comments Started by AlexL April 12, 2021 2:13PM
  • I can't login on Firefox v.100 I get Error 403 You don't have permission to view this page. I've tried clearing cookies, cache, disabling Add-ons and Tracking protection but nothing works. Everything works fine in Safari or Chrome. Please fix support for Firefox.
    mark314 3 views 0 comments Started by mark314 May 23, 2022 3:37PM
  • on a sale of $150 taxable at 7%, wave calculates the sales tax as $10.33, It SHOULD be $10.50. This is an issue. I certainly can't use invoicing if the sales tax will be under calculated. Is this being looked at?
    flamingoSWFL 10 views 1 comment Most recent by Marshajove May 21, 2022 8:09PM
  • Essentially, Gifts Awardersmail is an internet based asset generator that vows to convey limitless FF Skins and Diamonds. In this way, we can say it is an outsider asset generator. The clients can utilize wpc16/dashboard it to get more rewards. We can say it is Free Fire Diamond Generator. In reality, the clients don't have jewels. The gamers freq…
    dreamswatching 13 views 0 comments Started by dreamswatching May 19, 2022 5:50AM
  • I'm not sure if this is possible in Wave ... my accountant told me to put the incoming and outgoing funds into the same account for a certain scenario. I was searching for a way to create an account that is an income account, but that I can categorize outgoing funds also, but I can't do that .... can someone point me into the right direction on t…
    KeyBerry 5 views 1 comment Most recent by KeyBerry May 18, 2022 6:43PM
  • Last time I used few months ago, there was not auto-update. Now there is , but app is much slower than before. The click response to confirm category and mark reviewed is noticeably lagging.
    WaveWaveWave 5 views 1 comment Most recent by WaveWaveWave May 12, 2022 4:39PM
  • I have several Recurring Invoices setup and it seems that you have no control over the invoice titles that Wave creates for this type of invoice. Wave is actually taking the name of some of my other invoices and using that as my recurring invoice names. For instance, if one of my non-recurring customers is named MCDONALDS, then Wave is (for some…
    resorte 13 views 1 comment Most recent by TheRealJenn May 3, 2022 2:08PM
  • Simple bug report, when exporting to PDF from the "Reports" page, the date on the document is incorrect if you have a different time period selected than the current year. For example, you can see I have "2021" selected here. However when I hit "Export" to PDF, the document title is still populated with 2022
    isaac_gentz 6 views 0 comments Started by isaac_gentz April 28, 2022 1:12PM
  • This problem has only started happening today. I have tried to edit transaction categories on 3 different devices using Edge, FireFox and Chrome. The same problem occurs on all of them, the Transaction Category drop down isn't active. Only the date and description are directly editable. The Account drop-down almost works if the mouse is kept to th…
    britannic 10 views 2 comments Most recent by britannic April 22, 2022 5:15PM
  • I'm logged into Wave have been entering bills. Now it won't let me do anything. Can't look at reports, can't create a bill or make a payment. Please help
    GramasPretties 4 views 1 comment Most recent by GramasPretties April 22, 2022 5:10PM
  • I can't download BMO bank transactions since June 18. I'm aware of changed online platform by BMO, But when the technical issue between BMO and Wave will be resolved?
    SECA 81 views 9 comments Most recent by Kiya April 18, 2022 4:59PM
  • Hi I need immediate help! All of my paid invoice - all in the entire history - hundreds - have suddenly shown up as unpaid and sent an email to all of the clients. This is a nightmare how do I fix this without individually going through each invoice? I need to delete them all ASAP
    Meag_1 5 views 0 comments Started by Meag_1 April 13, 2022 3:06PM
  • I cannot scroll or use the bottom right corner of my screen. How do I remove chat bot???
    2CPAs 10 views 2 comments Most recent by 2CPAs April 12, 2022 5:03PM
  • In the past couple of hours the 'unpaid' list of invoices with status 'overdue' have changed all of their due calculations (x days ago) to the incorrect value of '381 days ago'. There has been no action known to trigger this from users, and all the invoices still maintain their original due dates, so it's not clear why all invoices now show as 38…
    Anon 14 views 0 comments Started by Anon April 12, 2022 4:10PM
  • Sometimes (but not always) a little chat bubble shows up in the lower-right side that connects me to some kind of support bot. When it is there, it blocks most of the Save button on the transaction pane, making it basically impossible to save transactions. In this example, I have the regular chat support open also, which even further blocks th…
    charlesjolley 28 views 4 comments Most recent by CHinPHL April 12, 2022 3:18PM
  • Hello!! Can anyone help me with this error in Wave Connect? ERROR: Income Account name is not unique in Wave. This record will be skipped.
    kicw 6 views 0 comments Started by kicw April 11, 2022 11:39PM
  • My connection to my BMO bank account is gone as of 1-2 weeks ago but BMO Mastercard transactions seem to be importing OK. When trying to set up a new bank connection, Bank of Montreal is no longer available to select. What is going on????
    22asepsysca 853 views 25 comments Most recent by 22asepsysca April 8, 2022 6:57PM
  • I've been unable to view the transactions page since midday yesterday - it displays an error code a292c2f3d04e4603b7f0d39def1249d7 -- is anyone else seeing this? I'm trying to sort expenses and can't do anything currently.
    missvengenz 19 views 0 comments Started by missvengenz April 6, 2022 6:48PM
  • Hello, I'm having a problem with my American Express business credit card. Transactions stop uploading to your system but your system doesn't recognize that there is a problem. It shows that everything is connected and working but transactions are not been imported into your system. The only strange thing that I notice is that in your dashboard th…
    Rodrigo_S 24 views 0 comments Started by Rodrigo_S April 5, 2022 12:52AM
  • Hello, I keep trying to reconcile September 2021 and the statement balance is correct and all transactions are there, but it keeps telling me there is a difference of $72.60. I have tried looking at October 2021 to see if there was an error there, but again everything was correct and matched the bank statement. Anytime I click anything it says tha…
    onpointfloorsut 9 views 0 comments Started by onpointfloorsut April 4, 2022 8:13PM
  • While using the reconciliation feature, the Wave Balance, that reconciles quickly shows a difference out of nowhere. Image: Showing a difference Image: After unchecking Match shows reconcile Only after unchecking the match tick, no other change After going back to recon, month still doesnt reconcile This has to be some technical issue, pl…
    jamlitepos 44 views 2 comments Most recent by onpointfloorsut April 4, 2022 7:48PM
  • Hi I am currently unable to view or edit any bill. The page is blank and looking at the page source I can see this text. I Sorry, there was an error on the server. Please try again. Any suggestions welcome. Thanks very much Tim
    tim_radford 17 views 0 comments Started by tim_radford April 3, 2022 10:59AM
  • So, my real-world bank balance and CC balance match perfectly what Wave is saying. So in Wave, I quickly did the reconciliation with my CC. It just asks what your actual balance is and when it sees that it matches what Wave says, it declares the CC account reconciled and all is good. However, with my bank account, when I click Reconcile, it wa…
    22asepsysca 7 views 1 comment Most recent by 22asepsysca March 20, 2022 8:54PM
  • When sending an invoice to companies I have to copy and paste my email signature into the email contents box. I would like to make a feature request where you can create your signature to be used into your emails each time you send out an estimate or invoice. Thanks James
    KontrivedMedia 162 views 6 comments Most recent by gregT March 19, 2022 8:35PM
  • See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end?
    pinpoint 481 views 64 comments Most recent by Drew_W March 8, 2022 5:25PM
  • I have the free version of WAVE. I am running Windows 10 Pro, version 21H2 I am using Google Chrome version 99.0.4844.51 I am receiving error code 22b684cbd5fc4c2496fdb9f98a8e6f47 on the Bills Page of one of my two companies. I have attached a picture showing the two windows side-by-side, showing the Ironman bill page as it should be, and an err…
    TDuvall 19 views 0 comments Started by TDuvall March 8, 2022 5:12PM
  • My year end 12/31/2021 Trial balance in cash basis is not balancing by $18k on the credit side, however its balancing on the accrual basis. Anyone can give some insight ..
    dmcallamani 6 views 0 comments Started by dmcallamani March 8, 2022 3:45AM
  • Hello, my Accounts Receivable is actually negative for a reason I cannot understand. Is there a way to fix this? Thank you
    Nomada 19 views 0 comments Started by Nomada March 4, 2022 7:06PM
  • The accounts receivable balance in the balance sheet does not agree to the Aged receivable balance . Does anyone know how to get hold of anyone from WAVE as this has to be a sytem error . The difference is large . Thanks
    VanessaCayman 202 views 3 comments Most recent by Nomada March 4, 2022 7:03PM
  • I am a Wave Payments user, however, I can't access live support. The bot keeps telling me I must be a user of Payments, Payroll, or Money..... Anyone else have this issue?
    Bookkeeper101 10 views 0 comments Started by Bookkeeper101 March 4, 2022 6:22PM