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Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post update…
    Charlotte Announcement 541 views 53 comments Most recent by alexlewiszarkos May 20, 2019 7:32PM
  • Our business is slowly moving over to Wave. We have been struggling to reconcile due to the fact that our ending balance from our bank statements and Wave's ending balance hasn't matched up. We have uploaded bank statements as well. Today we realised that our Credit and Debit transactions are mixed up in Wave/transactions - our statements are corr…
    Hybridevolution 11 views 4 comments Most recent by Zoe_caff May 22, 2019 3:25PM
  • I deleted an account but all its transactions still appear in the Reports (Cash Flow), when I click in the account and any of the transactions to delete it I get "No transactions match your criteria" in the Transactions page....how to fix? thanks
    Oscar 10 views 1 comment Most recent by alexlewiszarkos May 20, 2019 8:13PM
  • Dear, I have a problem in the step approve the invoice. When approved, appears the next message: Oops! There was an issue with approving your draft. Please try again. At least five times I tried, but appear the same message. Do you know what is the problem?
    epantoja 3 views 0 comments Started by epantoja May 20, 2019 6:05PM
  • Hi I set up my Wave account years ago, I just recently sent some reminders for unpaid invoices, I have noticed that it is using another of my email addresses to send it, how do I change the email address to the Companies email address? Thanks in advance
    Ozdownunder 56 views 5 comments Most recent by alexlewiszarkos May 20, 2019 6:05PM
  • Hello I’m having problems with the Receipts App on my iPhone. I downloaded images of receipts taken from my photo gallery. The issue is that those images don’t appear. Or they do and once they are filed the image disappears and a message says: ‘Image not available’ Can you help? :
    Vez11 6 views 1 comment Most recent by alexlewiszarkos May 20, 2019 5:59PM
  • I recently mimic a 2 account using all the same setting except the account label changed. same login same email same customer data etc You are not sending any email tested customer invoice out. can you have a look at my second account. 1st account 10 years old works flawless
    nosy 59 views 11 comments Most recent by Kburman May 19, 2019 12:59PM
  • there is showing that i had paid 22500 rupees as payroll in march. its showing in graph. but when i click the link its showing no record found. i also know there was no transaction as such. then why is it showing? please help. please see the attachments
    sumitava95 5 views 0 comments Started by sumitava95 May 18, 2019 10:06PM
  • The myriad of posts all seem to be about the Credit Card payment from the bank account --- that's easy, it's just a transfer. However, I am confused how to categorize my credit card transactions. I use the credit card for ALL our expenses. Yet when I load my csv from Chase credit card, all my transactions are listed as INCOME. The only way I can g…
    baiyunron 88 views 2 comments Most recent by Ryan_W May 17, 2019 10:50PM
  • This discussion was created from comments split from: Receipts - duplication.
    System 52 views 10 comments Most recent by Zoe_caff May 17, 2019 6:38PM
  • How come the Export all receipts in ZIP file doesn't work for me? A window pops up saying: "Success. You have no receipts to download." I've always sent a receipt to each of my received payments, using the wave email receipts. Please help as it's urgent!
    ilz777 10 views 2 comments Most recent by Zoe_caff May 9, 2019 9:38PM
  • I am trying to archive a business, but I keep getting this message: Before you can archive this business, you must take the following actions. Disconnect your Payments account I never set up a Payment account, and I don't see anywhere that shows I have a payment account. Any ideas?
    jasoned 580 views 15 comments Most recent by Zoe_caff May 8, 2019 8:21PM
  • I issued an invoice for $40 and a client paid it using Wave Payments which was fine. Wave Payments created a transaction of $39.09 ($40 minus the $0.91 Stripe Processing Fee). But when it came time to pay out of Stripe, I received $39.00 - Stripe took an extra $0.09 in tax fees as well. In my transactions list I have two differing payments for …
    Doug 1.4K views 45 comments Most recent by alexlewiszarkos May 7, 2019 8:57PM
  • I am a sole proprietor and sell employee benefits. I am looking at moving from Quickbooks to Wave. With Quickbooks I would enter in Sales a client name and then what was called an Item or the name of the insurance carrier that is actually sending me the money. This gave me the ability to run a report per client to see how much commissions or inco…
    Mankato_128 6 views 1 comment Most recent by alexlewiszarkos May 6, 2019 4:40PM
  • I'm new to Waveapps. I use Stripe on my Kajabi website, so all I want to do is record the transaction and fee. I'm not sure if I should (a) wait on the bank transaction to show up or (b) use Zapier to record both full amount + stripe fee? As of now, I'm trying to use Zapier which worked during testing but for a new transaction, it fails with …
    queengeek 27 views 16 comments Most recent by Jarman May 1, 2019 6:07PM
  • Hello again, In some instances I will have expenses that sit across of my products, in others, expenses are specific to one product. I would like to determine which product is more profitable by creating lots of categories specific to products. Can I do this in Waze? How can I set up categories specific to my line of work? * Costumes…
    Priscilla 8 views 1 comment Most recent by Samd April 30, 2019 9:22PM
  • Hello lovely people, If I have made a payment and want to reconcile the transaction, I seem to have options. I can put in the category as either a Travel Expense or one of the other present categories but is it better to set up a Vendor, create a bill and then reconcile it that way? The important things I can pull a report and see how much …
    Priscilla 6 views 1 comment Most recent by Samd April 30, 2019 9:20PM
  • I deleted/removed a Payment by Wave transaction from the Transactions list, now it is not longer reflecting a credit on Transactions or the bank account balance and is now only in Payments by Wave account. This is throwing off my reconciliation. Any way to get that to show up in Transactions and reflect my bank account balance properly?
    TrueFacade 9 views 4 comments Most recent by alexlewiszarkos April 29, 2019 3:54PM
  • This is just a note that Wave appears to be treating a transfer between accounts (from checking to savings) as a cash flow item for the month in which it occurs. This doesn't seem correct, or at least should be an option to turn off. I don't believe it does this when you create a cash flow from the reports area. Best, Rob
    springro 9 views 3 comments Most recent by alexlewiszarkos April 24, 2019 8:41PM
  • I don't see a way to move fields. The default invoice layout doesn't work for my window envelopes. How can I shift the customer name/address block to show in the window?
    bookartist 26 views 7 comments Most recent by thatlawnguy April 23, 2019 8:21PM
  • I have had trouble connecting to CAF Bank, it says there is a problem and try in a few days, its now been two week and i still cant connect to my bank?????????
    BKLtreasurer123 9 views 3 comments Most recent by Ryan_W April 22, 2019 10:20PM
  • I have been trying for 3-4 days now. The Estimates page isn't loading when using both Safari (On the laptop and mobile) and Chrome. I have tried clearing cookies, etc and then logging in once again. It still doesn't work. I have tried going incognito and that doesn't work either. The charts/graph reports don't work either. See attached…
    khianey 14 views 5 comments Most recent by Charlotte April 22, 2019 1:46PM
  • When I set up a recurring transaction for a client I put in the incorrect email address. After I edited the transaction and made sure the customer profile email was correct I saved everything but the recurring invoice keeps going to the old, incorrect address. How can I fix this?
    dansx6 8 views 1 comment Most recent by Zoe_caff April 19, 2019 9:09PM
  • Is Wave currently down or is this just my issue? I was entering a bunch of expenses and income perfectly fine and then suddenly, the total stopped updating. The expenses/income entries are still being saved, but not updating the total. Any help would be greatly appreciated. Thanks!
    lunnara 8 views 2 comments Most recent by lunnara April 17, 2019 7:30PM
  • I am trying to verify my secondary email but it's failing. I have been trying it for several weeks now. I even removed it and re-added it but still the problem persists
    loneweaver 21 views 3 comments Most recent by JamieD April 17, 2019 5:10PM
  • I'm self employed and need to add my pension contributions and companies contributions which are deducted from my invoice. I've added the pension to the invoice then after this I remove the personal and company contribution. But it would make the invoice look a look clearer if I was able to sub total before adding in the deductions.
    KontrivedMedia 75 views 9 comments Most recent by JamieD April 17, 2019 2:24PM
  • faridah 6 views 3 comments Most recent by faridah April 17, 2019 12:48AM
  • Hi, I notice that estimate, invoice, reminder sent by wavesapp are not delivered. Any idea if there is an issue?
    NicholasChua 7 views 1 comment Most recent by Samd April 12, 2019 9:35PM
  • Hi, Good job guys but why don't you let people to customize their address as they want? Wave is used in a lot of countries when you don't put the name state in your address, where the zip code is ahead the city name etc.... Regards.
    Biloute 4 views 1 comment Most recent by Zoe_caff April 10, 2019 7:53PM
  • When an invoice is sent out with the incorrect email on it, yes these typos happen, and that email is an invalid email address; do we get notification someplace that shows it bounced or was undeliverable? Otherwise we would not find out in a timely fashion that the client did not receive the invoice and would not know it was due. Does anyone kno…
    Invoicer 83 views 5 comments Most recent by JamieD March 29, 2019 1:50PM