Sales & Invoicing Technical Support
Discussion List
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Cleared history. Three different browsers. Incognito. All failed. I have Included the "console" tab error as an attachment.
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Hi, I have integrated Wave with Stripe to take payments, and when the client attempts to pay, they get the message, 'An unexpected error occurred. Please try again in a few minutes.' (Image) I have just sent myself a test invoice and I'm getting the same thing. (information redacted) However if I go within Wave, and try to 'charge a card', I c…
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Please someone explain how I can create an invoice to have the 20% CIS TAX deducted from the Labour TOTAL rather than 20% being added
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Hello! My clients are paying their invoices via Wave. Wave auto-records a transaction, posting the entry under 'Payments by Wave'. It records this as income. Then there is an additional bank entry of the income that is recorded as Sales (my bank account is connected to wave). So there is a double up on the profits for that entry. I can't delete th…
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Hi, Please fix your sales tax reports so that they tally the totals based on monies COLLECTED as opposed to just invoiced. We do not pay sales tax on invoices that have not been paid yet, as we have not yet "collected" that amount. Sales tax is a pass through that we "collect" from the customer and then pass on to the state. …
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Hi, I need the customer VAT number to be printed on the invoice, but cannot find a field for this. Where do I put it? For now I have made it part of the address, but that is not really pretty. Best regards, Peter
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All is well and good as long as customers pay their outstanding invoice. But what if after months and months, I need to write off an invoice as the customer will never pay? How do I close the pending payment and reflect the outstanding amount as a loss?
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I’m new to Wave and don’t want to start with invoice #1. Is it possible to change this?
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Hi I need help. Im on wave for the last 5 years approximate, but, my account dont have the payment option on the sales tab and dont have the on and off switch on the invoice page. I need this option, any idea?
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Hi, Getting a bit confused over the new set up regarding Stripe payments. When a payment received by Credit Card Wave automatically puts a listing for the amount in my account as income and states "Transactions that are automatically created in the Wave system can't be edited or deleted." However, then my bank post the actual payment t…
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In my global settings, I have ACH Bank payments enabled, and credit card payments off. When I create a recurring invoice, I can either accept online payments or manual payments. In this case, enabling online payments allows credit card and ach payments, and manual payments allows neither. Why is the allow online payments not following the globa…
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I have a travel expense that is posted in my transactions. Can I automatically add this to an invoice so I can bill it back to my customer? Right now I have to do it manually. I'm new to Wave (and accounting) so any help would be appreciated.
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I would like to charge my clients in USD and also get paid in USD to my bank account (Canadian Bank but a USD Account). Is this possible? When I connect the bank it doesn't show up as an option in the list.
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Once a invoice is paid by a client. How do I mark the invoice paid and capture the payment in the system.
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Whenever I print an invoice, it sends 2 pages to the print queue, one which is blank. How can I stop this?
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Hey Guys (and Gals), Can anyone tell me how a customer can remove their stored credit card details when they save them for a recurring invoice (with Stripe)? I know in PayPal you have the ability to give customers an unsubscribe link, I just want to know: 1) What the process is for Wave, and 2) Can the customers do this themselves (ideally) Tha…
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I am trying to write off some bad debt by using an Account called "Undeposited Funds" that I have created. The Undeposited Funds account does not show under the Payment Accounts when I try to pay the invoice. In the old Wave I could select the Account in the Chart of Accounts as a Payment Account. I cannot find this in the new Wave. Can …
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This message is preventing me from marking any of my invoices as paid. It's driving me nuts! I may leave Wave as a result. Oops! There was an issue with recording your payment. Please try again. It says "a payment has been paid" and substracts the amount from the total, but keeps listed the invoices as "unpaid" in my Wave das…
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Hi! Nice to see this thriving community. Maybe this isn't the best feed to post a question in. I signed up for the Wave Community when searching high and low for the option for customers to pay by PayPal. Is this doable? I integrated my PayPal account. Thanks and have a great day!
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Does anyone know how to pay multiple invoices with one lump payment when using a foreign currency? I try to split the payment (wire transfer - 1 lump sum in USD), and match/merge to the processed invoices (also in USD) that have the exact amount, but there is no option to merge the two.
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There is no way on the menu for me to create an invoice
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Hi, I've received money for a bond. This is not an income but a liability. It seems I can only send an invoice, not a receipt, meaning I can only create a document that relates to a transaction that is considered as an income and the item I'm creating can only be linked to an income account (in the chart of accounts). What am I doing wrong? What'…
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While attempting to set up my payments I got a msg saying "having trouble verifying some information". Was instructed to click Live Chat Button on Left but I looked EVERYWHERE. THERE IS NO LIVE CHAT BUTTON! Pls assist. Thank you in advance.
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When I first started using this today for my monthly recurring invoices, the invoice numbers started with 1,2,3, etc. I contacted support and asked about a way to start where my last invoicing system left off, or at least start with invoices of 1000001 or something like that. I was told that there was no way to do that and there was no way they co…
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Is there a way to record a discount or credit to an invoice other than using a payment?
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I discovered after a full quarter of invoice creation that there are income accounts needing to be chosen for the product/service on the invoice. What is the best way to adjust the income account after the payment has been received and merged with the bank transaction? Thank you.
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The area where the invoice is to appear just loads blank.
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I have a cleaning client who pays me weekly and I invoice her at the end of each 4 weeks. I am currently off sick and she is still paying me weekly in full -50% is sick pay and 50% I need to refund at the end of the 4 weeks. The invoice shows 4 lines - one for each week's clean and 4 payments which leaves a balance to be refunded. I can't figu…
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Am I able to download a complete list of Customers in excel?? The one which is already saved in my account.
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One of my customers paid through wave and my payment options are NOT set up on wave. I also need the money asap and didnt know there would be a waiting period. I cant refund it and can't receive it in my account now.
