Sales & Invoicing Technical Support


Discussion List

  • My invoices dated before the first of Jan 2019 have disappeared. I've cleared the filters and they still don't appear. I've then set the filters to a date range before Jan 201 9 and they also don't appear.
    RCarbo 2 views 0 comments Started by RCarbo October 13, 2019 11:03AM
  • I tried to delete different shipping address while I was on invoice page by checking the "Same as billing address". And then saving the invoice and I was unable to delete it. It used to be as easy as that but I was unable to do it now. I tried to delete it on the Customers menu and the different shipping address was gone. But when I cre…
    KotakSayur 4 views 2 comments Most recent by KotakSayur October 12, 2019 11:08PM
  • Hi, Feature request: Allow drag & drop re-ordering of line items when editing an Estimate or Invoice. Once there are more than 3 or 4 items in an invoice it becomes cumbersome to re-order the items by deleting/re-adding them.
    TLCINC_18 7 views 2 comments Most recent by TLCINC_18 October 11, 2019 10:09PM
  • Why can I not select all unpaid invoices and record a payment simultaneously? I get paid via a debit system a bulk amount into my account each month, then I have to go and record a payment for 500 clients each month!!!! Do you know how long that takes! I just gave up and now it show over 300 unpaid invoices and I don't have time to go and record a…
    gustav 10 views 1 comment Most recent by AlexL October 11, 2019 9:41PM
  • Could someone please help me setup the option of having a pdf copy of each invoice sent to my personal email as well as the clients? When I first used wave this option worked and for some reason it’s not working anymore. Both on Mobile app and website. Thanks in advance.
    Dr_Nienhuis 7 views 2 comments Most recent by Dr_Nienhuis October 11, 2019 9:19PM
  • Hi, has anyone experienced this problem? I just logged on and all my previously sent invoices are gone and unsent drafts.
    Shosh 11 views 10 comments Most recent by gsoria October 11, 2019 5:15PM
  • Hello, In order to see the profit I make with each client, I need to see the expenses I have related to a particular invoice. How can I link them and see this? thanks a lot in advance
    wysp 7 views 1 comment Most recent by AlexL October 11, 2019 5:09PM
  • Upon the payment of an invoice it gives me the option to send the client a receipt. Is there a way to customize the default text (sampled below)? I know I can customize invoices and estimates, but can't seem to find anything on this. I know I can edit this text before I send it, but I'm hoping there's a solution to change it by default for all …
    KatyRogersArt 80 views 3 comments Most recent by guidedpathcg October 11, 2019 3:55AM
  • Is there a way to add tipping option to invoices?
    Jazzi 9 views 3 comments Most recent by AlexL October 10, 2019 9:42PM
  • Hi, I've read in a previous post that it was possible to format the footer text into multiple lines of Text (for better readability). Can you share how to set this up for the default Footer?
    LISpeedyG 3 views 1 comment Most recent by BarsinA October 10, 2019 7:27PM
  • Hello, I use multiple currencies, I use my UK personal account to receive some business payments. I had to refund one of these invoice from Business account which is in euros. How do I do that. I want to be able to say the money has been refunded from owner investment. The refund invoice only shows my euro invoices. I dont think I can use the …
    Amaranatho 10 views 1 comment Most recent by Amaranatho October 10, 2019 7:26PM
  • Hi there! Would be great to be able to export Customer Statement to PDF. Thanks, Terry
    CronjeDesignCo 9 views 1 comment Most recent by BarsinA October 10, 2019 7:03PM
  • Hello! When I started using wave, the invoice total I would get on the invoice editing page and the final draft page were the same. Now, the totals are not. On the draft page, there is a total, and then on the final draft there is a different total. How do I fix this problem? I do not want my customers to think I am messing with prices! Thank you…
    MasHelp 3 views 0 comments Started by MasHelp October 10, 2019 6:50PM
  • Has anybody else had trouble with the system turning back on the online payments after you've turned them off? If so how long did it take them to reverse the payments back to your clients?
    Pawtpet 7 views 1 comment Most recent by AlexL October 10, 2019 6:26PM
    masadid1990 8 views 1 comment Most recent by Mikeg October 10, 2019 4:26PM
  • I love the new Checkout (beta) feature, however, I can't use it because it's currently missing "shipping address" fields. There are only "Contact" and "Billing" fields. Best checkout practice (research-based) is to display payment details first, then billing details, then a checkbox "Shipping address is same as b…
    nsound 9 views 3 comments Most recent by AlexL October 9, 2019 3:37PM
  • Hi, I need the customer VAT number to be printed on the invoice, but cannot find a field for this. Where do I put it? For now I have made it part of the address, but that is not really pretty. Best regards, Peter
    Peter Voigt Knudsen 1.7K views 43 comments Most recent by 121NetDesign October 9, 2019 3:34PM
    Invoices can be customized but not the emailed templates that appear in your customer's inboxes. For example, perhaps it's useful to display the Business name or contact; Having an clearly named button to show invoice details. As a WaveApp user, would you rather:
    PWM Poll 7 views 0 comments Started by PWM October 9, 2019 3:19PM
  • I'm having trouble billing a service per hour on an estimate. This option only seems to be available for invoicing but I need the same option for estimates. How can I do this?
    Sune 11 views 3 comments Most recent by AlexL October 9, 2019 2:45PM
  • When I receive payment for an invoice it is being recorded as received as the date of the invoice not the date received, even though I enter the correct date of receipt.
    Gorgo 12 views 1 comment Most recent by JamieD October 8, 2019 7:24PM
  • Hi I run a small business and every dollar counts. Up to now, I have avoided accepting credit cards because of the fees they charge. I really don't want to give away 3% of my revenue. But I now have an international customer and it seems the cheapest way for that customer to pay is via credit card. So I am going to have to enable credit card pa…
    GregVeres 15 views 3 comments Most recent by JordanD October 8, 2019 5:57PM
  • I made an invoice that was voided, I can't deleted because I must have a sequency on the invoices numbers (for possible future inspections). Is there anyway to VOID an invoice? It shows pending on my Wave.... Thanks
    Oliver_umpp 11 views 1 comment Most recent by AlexL October 7, 2019 4:39PM
  • For some reason, some of my invoices have disappeared. I have a client that made a 50% payment on an invoice and when I went to record the payment my invoice numbers skip over that one ..and several others! Has anyone seen this issue and know how/where to find them?
    k9byron 15 views 2 comments Most recent by AlexL October 7, 2019 2:56PM
  • Hi, I sent a client an invoice for sales tax only as I accidentally undercalculated the sales tax on an earlier invoice. It's been paid but I can't work out how to change the amount received from income to sales tax. Would appreciate any advice. thanks.
    JGC02 10 views 2 comments Most recent by JGC02 October 7, 2019 5:58AM
  • I'm using the mobile version for the first time, wavapps worked great on my laptop but now I'm trying the mobile version and am trying to write my first invoice on it and under the price it gives me a keyboard with all the numbers, a backspace button and a done button but no decimal point! How do I add cents?
    Paulwillier 13 views 7 comments Most recent by AlexL October 2, 2019 6:16PM
  • i'm new in wave and i don not know what is the business behind Estimate?
    AhmedHalim 10 views 2 comments Most recent by AhmedHalim October 2, 2019 5:03PM
  • Why only reminder can link to whatsaap, sms? Why not send options can link to whatsaap and etc..
    Hasnun 13 views 1 comment Most recent by AlexL October 2, 2019 2:55PM
  • Does anyone know how to pay multiple invoices with one lump payment when using a foreign currency? I try to split the payment (wire transfer - 1 lump sum in USD), and match/merge to the processed invoices (also in USD) that have the exact amount, but there is no option to merge the two.
    Victor_Hyperion 34 views 5 comments Most recent by EmmaP October 1, 2019 8:44PM
  • My Recurring invoices didnt fire off this morning. Should I wait or send the invoice manually??
    digitalconcrete 8 views 3 comments Most recent by EmmaP October 1, 2019 6:01PM