Sales & Invoicing Technical Support


Discussion List

  • I have some customers that only buy one time. They will for sure never come back, it is a one-time product. My customer list is full of these customers and I can not find my normal, repeat customers. I read that I can not delete customers that have invoices. Is there a way to inactivate them so they do not always show up?
    StephanK 22 views 4 comments Most recent by Fotan December 4, 2020 3:12PM
  • I've been using Wave for several months. I invoice around 200 customers every month. Tonight, when I would save the invoice, the quantity would reduce. I didn't realize it until I had sent several invoices to customers with attached PDF. I rebooted my computer and checked to see if the numbers changed using Excel or my calculator. The numbers save…
    Marj 4 views 0 comments Started by Marj December 4, 2020 2:51AM
  • Is it possible to batch download all of my invoices at once? Zip file, perhaps?
    Altitude_Media 5 views 0 comments Started by Altitude_Media December 3, 2020 8:19PM
  • Hi all, I'm trying to edit my address and contact details for an draft invoice, but I'm getting HTTP 400 errors, saying: {"error": {"message": "Invalid data provided.", "data": {"timezone_id": ["Select a valid choice. America/Cordoba is not one of the available choices."]}}} Timezone is…
    MatiasAr 13 views 1 comment Most recent by JulianP December 3, 2020 5:15PM
  • Hi, My client is based in France and I am based in Canada so VAT is not applicable according to "art. 293 B" of the French tax code. The client would like me to put that in writing in the estimate/invoice. Is this possible on Wave? If so, how? Thanks J
    jobella 3 views 1 comment Most recent by JulianP December 3, 2020 4:49PM
  • Hi, I have a client who is based in France who is asking me to add an additional address field consisting of 3 separate lines. Can I do this on Wave? Thanks J
    jobella 3 views 1 comment Most recent by JulianP December 3, 2020 4:46PM
  • Hi. Came across this thread which was closed with no resolution. I am currently experiencing the same issue. “Hi there , wave invoicing had been working fine up until a week or two ago , when I sent an invoice IÛªd always highlight send a copy to myself , for some reason it isnÛªt working anymore and I havenÛªt changed any settings” Please advi…
    RSSH 236 views 45 comments Most recent by CandyFactory27 December 3, 2020 12:04PM
  • Good day all, Please can someone assist me as my cashflow has a cash outflow listed on the graph however I have not added any receipts/payments to my accounting. How do I find out where these outflows are coming from so that I can correct them. Thank you.
    Spartan 47 views 4 comments Most recent by PR_Languages December 2, 2020 6:57PM
  • Hi everyone, Many of us have customers to who we need to send invoice with people in CC. How can we do that from Wave ? If not, where can we request features ?
    jo1216 90 views 7 comments Most recent by tmetcalfe December 2, 2020 5:49PM
  • I need to send an invoice to 2 separate email addresses. Is there a way to automatically send the invoice to 2 separate email addresses without having to send one to me and then forward it to the 2nd email address?
    CFavored 13 views 5 comments Most recent by tmetcalfe December 2, 2020 5:47PM
  • Hey all, i’m wondering if it’s possible to add more than one recipient to a customers profile so that when i send the invoice i don’t have to manually CC in another recipient. is this feature available on here?
    rossi 6 views 3 comments Most recent by tmetcalfe December 2, 2020 5:46PM
  • Is there a way of invoicing for part of the total price ? We take a £50 payment upfront and the remainder one month before but it seems to only allow me to invoice for the full balance all in one go?!
    Everlasting 186 views 4 comments Most recent by williamacker123 December 2, 2020 1:50PM
  • My business is in Puerto Rico, which is a US territory. Do you consider Puerto Rico as US or as outside US? In the state field to set up payments PR is not listed.
    Giomar 10 views 0 comments Started by Giomar December 1, 2020 11:24PM
  • Good morning, I'm attempting to set up wave payments, but for the last two days, when I click on "Turn on Payments," the button has a spinning icon and never proceeds to the setup. I am located in Puerto Rico. Cheers.
    wunderhund 3 views 2 comments Most recent by wunderhund December 1, 2020 5:32PM
  • HI, Is it possible to create GST inclusive invoices with Wave? Here in Australia, the final price of the invoice is always tax inclusive.
    ausgayan 1.1K views 28 comments Most recent by Arq December 1, 2020 5:09AM
  • We are building contractor, we need contractor number or project address or number for each invoice, any possible to change the tile name of "P.O./S.O. Number". we don't need this and better this column can be custom or add more column.
    StevenChen 1.7K views 11 comments Most recent by liam_paragon December 1, 2020 2:35AM
  • Hi, I collect payments from customers on a monthly basis where the recurring is generated on the 1st of each month. But this time none of the recurring have been generated still and I am a little worried as unless the invoices are sent out, payments wont flow in
    Birendra 6 views 0 comments Started by Birendra November 30, 2020 9:29PM
  • I live in Honduras, which has different regulations regarding information that must be included in the Invoice design, which is a Invoice Number Range which the Honduran IRS provides for each commerce. Do you know if this can be included in an extra row within the Invoice design in order for this Public Entity to approve such invoice? Thanks
    jorge_anariba 3 views 0 comments Started by jorge_anariba November 30, 2020 5:17PM
  • I have completed all the information in the setup but now I get a message which says: " We need more information. We've sent you an email with more details. Please reply to that email directly" . I never received any email. When I click on "Reach out to us through live chat" I get nowhere!!!! What do I need to do to get thi…
    MissYanou 2 views 1 comment Most recent by AlexL November 30, 2020 5:08PM
  • Evening ppl! Is there any way to remove the wording "Bill To" in the invoices sent out? My client is asking to have this blanked out? Appreciated, Chris
    Chris_Davies 2 views 1 comment Most recent by JulianP November 27, 2020 9:02PM
  • How do I enter the shipping cost in invoice for the item i sell and it is charged to the buyer, what account should I make for that?
    milzamsz 2K views 11 comments Most recent by JulianP November 27, 2020 8:28PM
  • Dear Wave, Can I edit this Estimate Number to Quotation Number? and Estimate Date to Quotation Date? Or Estimate Number to Number? Estimate Date to Date?
    yjk2020 21 views 0 comments Started by yjk2020 November 27, 2020 8:28AM
  • Upon the payment of an invoice it gives me the option to send the client a receipt. Is there a way to customize the default text (sampled below)? I know I can customize invoices and estimates, but can't seem to find anything on this. I know I can edit this text before I send it, but I'm hoping there's a solution to change it by default for all …
    KatyRogersArt 303 views 6 comments Most recent by Jeff_M3005 November 27, 2020 1:41AM
  • Hi there, I'm having some troubles customising the column titles when creating an estimate. When creating an invoice, this is easily done using the 'Edit columns' button to change the titles for that invoice only (not the default titles), like you can see in this screenshot: However, when creating an estimate, this button i…
    LaraCB 1 view 2 comments Most recent by liam_paragon November 25, 2020 11:38PM
  • Good day A customer of mine paid me upfront for 3 months worth of work. I linked the R3,000 payment against the R1,000 first invoice. Now how do I link the remaining invoices to the same payment? The new invoices will be created in month 2 and month 3.
    Bongani 2 views 0 comments Started by Bongani November 25, 2020 3:00PM
  • Hi, Is there a way to set invoices to send as a PDF attachment? I know you can export as PDF but this isn't useful for reoccurring invoices. Thanks.
    AzzTECH 16 views 0 comments Started by AzzTECH November 25, 2020 12:20PM
  • I need help with this.... I messed up an invoice and it's easier issue a credit note and send a new invoice. How do I issue a credit please?
    Martina_Comms 13 views 4 comments Most recent by RobinV November 25, 2020 9:13AM
  • Hi there, I have just started using Wave and I am trying to create an invoice but whenever I go to save or preview it it comes up with the following: “Unable to save invoice, validation error” Could someone help with this? I’m sure I’m doing something minor wrong! Thank you!
    Jono_Ross29 191 views 9 comments Most recent by Noura_Alnoaimi9 November 25, 2020 7:44AM
  • Hi, I created an invoice for an existing customer and took a CC payment over the phone and sent them the receipt. When they received the recipe they have requested I edit the business name (they want to allocate it to a different entity!). In other accounting systems I would reversed the payment and edit the invoice but I cant seem to do this. An…
    EmilyM 1 view 0 comments Started by EmilyM November 25, 2020 1:52AM
  • Hello, I sent my first invoice through Wave. The customer says they paid it but I haven't received any notification of payment through Wave. The invoice shows as overdue. Can someone let me know if it is possible for me not to be notified? Is an email notification supposed to be sent to me when the customer pays? Any way to track through Wave i…
    Melodie 2 views 1 comment Most recent by JulianP November 24, 2020 7:28PM