Sales & Invoicing Technical Support


Discussion List

  • prlprl
    Cleared history. Three different browsers. Incognito. All failed. I have Included the "console" tab error as an attachment.
    prl 3 views 0 comments Started by prl August 25, 2019 7:18PM
  • Hi, I have integrated Wave with Stripe to take payments, and when the client attempts to pay, they get the message, 'An unexpected error occurred. Please try again in a few minutes.' (Image) I have just sent myself a test invoice and I'm getting the same thing. (information redacted) However if I go within Wave, and try to 'charge a card', I c…
    uktradenetwork 160 views 3 comments Most recent by Zoe_caff August 23, 2019 6:17PM
  • Please someone explain how I can create an invoice to have the 20% CIS TAX deducted from the Labour TOTAL rather than 20% being added
    zekeb007 103 views 23 comments Most recent by MerlinAccounts_UK August 23, 2019 3:04PM
  • Hello! My clients are paying their invoices via Wave. Wave auto-records a transaction, posting the entry under 'Payments by Wave'. It records this as income. Then there is an additional bank entry of the income that is recorded as Sales (my bank account is connected to wave). So there is a double up on the profits for that entry. I can't delete th…
    minz 12 views 7 comments Most recent by Mikeg August 22, 2019 10:50PM
  • Hi, Please fix your sales tax reports so that they tally the totals based on monies COLLECTED as opposed to just invoiced. We do not pay sales tax on invoices that have not been paid yet, as we have not yet "collected" that amount. Sales tax is a pass through that we "collect" from the customer and then pass on to the state. …
    WhiteGlove 32 views 7 comments Most recent by wdatoo August 22, 2019 2:54PM
  • Hi, I need the customer VAT number to be printed on the invoice, but cannot find a field for this. Where do I put it? For now I have made it part of the address, but that is not really pretty. Best regards, Peter
    Peter Voigt Knudsen 1.5K views 39 comments Most recent by Dedric August 22, 2019 12:07PM
    All is well and good as long as customers pay their outstanding invoice. But what if after months and months, I need to write off an invoice as the customer will never pay? How do I close the pending payment and reflect the outstanding amount as a loss?
    ABC 13 views 2 comments Most recent by ABC August 22, 2019 1:02AM
  • I’m new to Wave and don’t want to start with invoice #1. Is it possible to change this?
    Miller_247 12 views 1 comment Most recent by ckeen_1244 August 21, 2019 8:19PM
  • Hi I need help. Im on wave for the last 5 years approximate, but, my account dont have the payment option on the sales tab and dont have the on and off switch on the invoice page. I need this option, any idea?
    vizion 21 views 5 comments Most recent by ckeen_1244 August 20, 2019 6:58PM
  • Hi, Getting a bit confused over the new set up regarding Stripe payments. When a payment received by Credit Card Wave automatically puts a listing for the amount in my account as income and states "Transactions that are automatically created in the Wave system can't be edited or deleted." However, then my bank post the actual payment t…
    Wilson765 80 views 5 comments Most recent by robjule August 20, 2019 8:44AM
  • In my global settings, I have ACH Bank payments enabled, and credit card payments off. When I create a recurring invoice, I can either accept online payments or manual payments. In this case, enabling online payments allows credit card and ach payments, and manual payments allows neither. Why is the allow online payments not following the globa…
    tsmith 13 views 3 comments Most recent by Barsin August 16, 2019 5:49PM
  • I have a travel expense that is posted in my transactions. Can I automatically add this to an invoice so I can bill it back to my customer? Right now I have to do it manually. I'm new to Wave (and accounting) so any help would be appreciated.
    HughMarks 11 views 1 comment Most recent by alexlewiszarkos August 15, 2019 6:34PM
  • I would like to charge my clients in USD and also get paid in USD to my bank account (Canadian Bank but a USD Account). Is this possible? When I connect the bank it doesn't show up as an option in the list.
    takendigital 11 views 1 comment Most recent by alexlewiszarkos August 15, 2019 5:54PM
  • Once a invoice is paid by a client. How do I mark the invoice paid and capture the payment in the system.
    Swithun 17 views 1 comment Most recent by Hot_Glass August 13, 2019 10:34PM
  • Whenever I print an invoice, it sends 2 pages to the print queue, one which is blank. How can I stop this?
    burgertime 22 views 3 comments Most recent by alexlewiszarkos August 13, 2019 8:52PM
  • Hey Guys (and Gals), Can anyone tell me how a customer can remove their stored credit card details when they save them for a recurring invoice (with Stripe)? I know in PayPal you have the ability to give customers an unsubscribe link, I just want to know: 1) What the process is for Wave, and 2) Can the customers do this themselves (ideally) Tha…
    BondiBeeb 10 views 1 comment Most recent by Barsin August 13, 2019 7:52PM
  • I am trying to write off some bad debt by using an Account called "Undeposited Funds" that I have created. The Undeposited Funds account does not show under the Payment Accounts when I try to pay the invoice. In the old Wave I could select the Account in the Chart of Accounts as a Payment Account. I cannot find this in the new Wave. Can …
    97nbf 21 views 13 comments Most recent by Pearlrush Services August 12, 2019 2:47AM
  • This message is preventing me from marking any of my invoices as paid. It's driving me nuts! I may leave Wave as a result. Oops! There was an issue with recording your payment. Please try again. It says "a payment has been paid" and substracts the amount from the total, but keeps listed the invoices as "unpaid" in my Wave das…
    CeciliaKeating12345 38 views 9 comments Most recent by JamieD August 8, 2019 7:51PM
  • Hi! Nice to see this thriving community. Maybe this isn't the best feed to post a question in. I signed up for the Wave Community when searching high and low for the option for customers to pay by PayPal. Is this doable? I integrated my PayPal account. Thanks and have a great day!
    Tracez 16 views 5 comments Most recent by Myron August 8, 2019 6:03PM
  • Does anyone know how to pay multiple invoices with one lump payment when using a foreign currency? I try to split the payment (wire transfer - 1 lump sum in USD), and match/merge to the processed invoices (also in USD) that have the exact amount, but there is no option to merge the two.
    Victor_Hyperion 13 views 3 comments Most recent by JamieD August 8, 2019 3:57PM
  • There is no way on the menu for me to create an invoice
    shopandshipusallc 16 views 2 comments Most recent by Myron August 6, 2019 9:05PM
  • Hi, I've received money for a bond. This is not an income but a liability. It seems I can only send an invoice, not a receipt, meaning I can only create a document that relates to a transaction that is considered as an income and the item I'm creating can only be linked to an income account (in the chart of accounts). What am I doing wrong? What'…
    Lio_downunder 18 views 1 comment Most recent by JamieD August 6, 2019 7:57PM
  • While attempting to set up my payments I got a msg saying "having trouble verifying some information". Was instructed to click Live Chat Button on Left but I looked EVERYWHERE. THERE IS NO LIVE CHAT BUTTON! Pls assist. Thank you in advance.
    MFELLC 7 views 1 comment Most recent by JamieD August 6, 2019 6:53PM
  • When I first started using this today for my monthly recurring invoices, the invoice numbers started with 1,2,3, etc. I contacted support and asked about a way to start where my last invoicing system left off, or at least start with invoices of 1000001 or something like that. I was told that there was no way to do that and there was no way they co…
    kevinfreels 154 views 8 comments Most recent by Myron August 6, 2019 6:30PM
  • SphSph
    Is there a way to record a discount or credit to an invoice other than using a payment?
    Sph 13 views 1 comment Most recent by JamieD August 6, 2019 1:40PM
  • I discovered after a full quarter of invoice creation that there are income accounts needing to be chosen for the product/service on the invoice. What is the best way to adjust the income account after the payment has been received and merged with the bank transaction? Thank you.
    jr589 16 views 2 comments Most recent by jr589 August 6, 2019 12:37PM
  • The area where the invoice is to appear just loads blank.
    Ruth 15 views 3 comments Most recent by Zoe_caff July 29, 2019 6:49PM
  • I have a cleaning client who pays me weekly and I invoice her at the end of each 4 weeks. I am currently off sick and she is still paying me weekly in full -50% is sick pay and 50% I need to refund at the end of the 4 weeks. The invoice shows 4 lines - one for each week's clean and 4 payments which leaves a balance to be refunded. I can't figu…
    SallyJane 19 views 1 comment Most recent by Barsin July 25, 2019 6:19PM
  • Am I able to download a complete list of Customers in excel?? The one which is already saved in my account.
    Shafi_1234 155 views 2 comments Most recent by Barsin July 25, 2019 5:53PM
  • One of my customers paid through wave and my payment options are NOT set up on wave. I also need the money asap and didnt know there would be a waiting period. I cant refund it and can't receive it in my account now.
    chadw20 11 views 1 comment Most recent by JamieD July 24, 2019 8:59PM