Sales & Invoicing Technical Support
Discussion List
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For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
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The discount functionality is great, but only applies to one-off invoices. Please can you add the feature to recurring invoices.
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Is there a limit for free Invoices. If yes, how can we generate more invoices ?
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Are there any issues with sending invoices ? The system says we have reached the limit of sending invoices today, although we have not yet sent any single invoice today.
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A few weeks ago the estimates began expiring the same day I write them. This is very annoying. It used to be that they would expire in the same amount of time as you set your invoices to expire. I have my invoices set to expire in 30 days and my estimates used to expire in thirty days as well. Now I need to manually change the expiration date for …
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How do we send out PO's on your software? I don't think Purchases > Bills is the right section?
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Has this software enabled a packing list feature that follows the invoice?
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I purchase materials on a daily basis for my work. I charge those purchases to my clients. Is there a way to add those purchases from my transactions to an invoice directly? I see the option to add a customer in the transaction options but not a way to populate it into an invoice.
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Is anyone else having problems with Gmail tagging Wave invoices/receipts as spam? In the past week or so this seems to be happening a lot. I know Wave can't control Gmail's spam filters, but wondering if there's anything you can do on your end to make these emails play nicer with Gmail? I'd rather send through Wave than use the Send through Gmail …
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Hello, I used to be able to capture a credit note in my bills. I created an item called "credit note" which I posted into my "other current assets". After payment, I used to have an option called "Refund received for a bill in Wave" when matching invoices. Has this been eliminated? What is now the work around for a su…
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Can you create invoice payment reminders as standard for ask invoices created or do you have to do it manually each time?
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I have a bill that I entered manually today that was paid in a transaction that was synced through my bank from earlier this month. When I go to category and choose "Payment Sent for A Bill in Wave" and then select the matching Bill, I get a generic error that says "There was an error saving your transaction. Please try again."
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Hi. Came across this thread which was closed with no resolution. I am currently experiencing the same issue. “Hi there , wave invoicing had been working fine up until a week or two ago , when I sent an invoice IÛªd always highlight send a copy to myself , for some reason it isnÛªt working anymore and I havenÛªt changed any settings” Please advi…
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Hi all; Was wondering if anyone could help me with a new issue thats cropped up. I have been adding our company bank details in our invoice memo for ages, however, recently this is being converted to LT 4*** **** **** *004 81 I've tried no spaces, spaces etc, it seems like a RegEx rule. This is obviously a massive inconvenience as it is essentia…
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I have a new customer in Spain, I filled in their full address and clicked Save but the button just disabled and nothing happened. After a bit of trial and error I narrowed it down to the State field - if I fill in everything else but leave that un-selected then the customer details are saved - as soon as I select "Madrid" from the list …
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I'm trying to figure out how to setup the invoice email so it defaults with some standard text rather than being blank. The email for receipt email defaults with some text but not for sending an invoice. Is there someplace to change this or would that have to be a new feature?
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I buy items from a supplier and sell them with mark up to my client. How do I record these items, and send my purchase order to the supplier. Also - is there a way then, of just adding the items to my invoice, where I can then mark them up? Many thanks all... If I can do this I will be so happy. Its a great platform.
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Hello, I'm new to waveapp and I would like to import the products I sell into waveapp. Is there a simple way to do this .csv or xls or do I have to add each product manually? Thanks .
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Hi there, I uploaded the recommended 200x300px high quality JPG file, but it still looks pixelated on the invoices, vs the crisp text on the invoice. Wave doesn't seem to allow vector formats like PDF or EPS. Is there any way to fix this? I've uploaded a sample to help. Thanks for your help :)
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Today a new feature for adding discounts to invoices became available (link). I used this new feature to add a discount to a new invoice and it worked great. Then I tried to edit that same invoice, and the ability to add the discount line is gone! It isn't available on any new invoices I create either. What happened?
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When my customers try to input their credit card information to pay their invoices Microsoft Defender Smartscreen refuses to let them put it in and claims that it is linked to Phishing.
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Hi, I've read in a previous post that it was possible to format the footer text into multiple lines of Text (for better readability). Can you share how to set this up for the default Footer?
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I've moved to a new state and have reflected that on my invoices; however, I need to print older invoices with my previous address. Is this possible? All of my old invoices now display my most current address unless I revert my business profile.
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It's very difficult to filter through all the estimates and find the one I'm looking for. I need to be able to: -Filter by Customer Name, not only Company Name -Quick View to see what the estimate is. Including even a hover over with details as it does in the invoices list, would be helpful. -Filter by Address or details in the estimate. I am in…
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When creating an estimate, it is difficult to find a customer that has the same Business Names. The drop down will only show "Company Name" and I have to keep clicking through until the right name shows up. It would be easier if the drop down included the "Company Name + Person's Name" like it does in the invoicing area. In m…
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Hello, I issued a few receipts for clients that are a single receipt for multiple payments within a year. In order to do so, I had to create an invoice then mark them as paid, but that created duplicate payments, and they cannot be merged since they are of different amounts (i.e. 5 payments of $200= one $1000 receipt.) I realized I should have iss…
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Hi, Please help me? How can I make a standard Invoice cover page for all my clients with the following information to send on each outgoing Invoice? Good day, Find attached your Invoice for payment. Please send proof of payment to [email protected], to Reconcile your account. Feel free to contact me, should you require any further information. K…
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Does the wave payment gateway accept prepaid credit cards? There has been some identity fraud in my industry with these and I would like to better understand my risk in accepting credit cards through wave.
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Hi, in the last few months about once a week an invoice from the past that was fully paid suddenly shows unpaid and overdue - the payment has been removed from it. Previously it would have been associated with a bank transaction, and that transaction is now gone, weeks later. Any idea what is causing this problem? Thanks
