Sales & Invoicing Technical Support


Discussion List

  • Hi. I'm new to Wave and am trying to determine if it is a good fit for me as a handyman/contractor. Typically, my invoices for service calls show the reason for the call and then the description of work done. It seems I must create a "product" for each job, as each job will be unique in description and in price. This will result in hund…
    AffordableFix 40 views 8 comments Most recent by Nathaniel September 20, 2020 8:20AM
  • Hi, I'm new to this program and struggling with a few problems, first when I generate a invoice and send it, the footer I put in, isn't on the invoice, ( there is no option to put your banking details on the invoice, so put it on the invoice as a footer) and second the invoice receive prints over two pages. Third the rights side of the invoice out…
    RichardV 8 views 1 comment Most recent by Barsin September 18, 2020 5:58PM
  • I have recurring invoices reverting back to old customer emails rather than using the email updated in the software. Any ideas why this is happening?
    CindyK 2 views 0 comments Started by CindyK September 18, 2020 3:29PM
  • I was in the products and services page of the website today, when I created a new product and clicked "save". When the page refreshed I now only see two products 1 of the existing products and now the new product just created. There were previously many products and I did not click the delete on the products so all our products disap…
    _Derek_ 5 views 1 comment Most recent by _Derek_ September 18, 2020 4:31AM
  • I create invoices in Wave and save to a PDF file on my laptop. I then open and attempt to print and they will not print. All other PDF's I have saved print.
    speciality16 26 views 5 comments Most recent by Barsin September 17, 2020 9:09PM
  • I'm lost! I sent an invoice, customer paid, and it suggested completing payment profile which won't let you go to the next screen without applying your irs company address and EiN or tax id. Problem is I'm an extremely small start up online Thrift store so I haven't made enough to actually be required to register business yet. How can I access my …
    PurposedPain 11 views 1 comment Most recent by AlexL September 17, 2020 4:34PM
  • Finally got one email back saying they could help with the refund just let them know. I emailed back yess please refund my customer for invoice 2. Still no reply, in email I sent before I already asked for a refund.Nothing sent about them even handling it.Thought this was an easy app to use but when it comes to support they hard to reach and not v…
    Devante 6 views 1 comment Most recent by AlexL September 17, 2020 3:41PM
  • I realised that I didn't add VAT to a line item on an older invoice (applying VAT to all line items would a helpful feature). So my accountant tells me I can send the client a VAT-only invoice. So I need the product cost to be nil and the VAT to be £590. Any bright ideas about how to do that in Wave? Thanks Paul
    PaulLastBorn 5 views 1 comment Most recent by AlexL September 17, 2020 3:36PM
  • Hello Everyone, I am wondering if it is possible to change the invoice default message for when I send an invoice. This is the automatic message my customer will read when I send an invoice. I want to be able to add some info like payment options to this message. Is there a way I can do this? Thanks for the help! Jesiree
    Jesiree 11 views 1 comment Most recent by AlexL September 17, 2020 2:42PM
  • Hi! I'm new to WAV and the WAV Community. * Is there a maximum amount we can bill our customers? * Is there a maximum number of customers we can have in WAV?. Thanks, Tammy
    tamlarue_2020 5 views 0 comments Started by tamlarue_2020 September 16, 2020 8:54PM
  • While generating Invoice when we select customer it comes without Province/State, even added recently and edited so many times but same issue.
    yasar_memon11 7 views 2 comments Most recent by yasar_memon11 September 16, 2020 7:58PM
  • Does Wave have a feature that sends refund receipts or any type of email that informs the customer that i refunded them?
    VisionaryP_ 17 views 1 comment Most recent by JulianP September 16, 2020 6:29PM
  • I buy items from a supplier and sell them with mark up to my client. How do I record these items, and send my purchase order to the supplier. Also - is there a way then, of just adding the items to my invoice, where I can then mark them up? Many thanks all... If I can do this I will be so happy. Its a great platform.
    Martina_Comms 65 views 12 comments Most recent by tsfjax September 16, 2020 2:01PM
  • Hi. Came across this thread which was closed with no resolution. I am currently experiencing the same issue. “Hi there , wave invoicing had been working fine up until a week or two ago , when I sent an invoice IÛªd always highlight send a copy to myself , for some reason it isnÛªt working anymore and I havenÛªt changed any settings” Please advi…
    RSSH 183 views 34 comments Most recent by MwangiK September 16, 2020 12:18PM
  • I use wave+stripe. Collected some money which was paid online with a card a week ago. Till now the money is not in my account. Why?
    Daya 7 views 0 comments Started by Daya September 16, 2020 7:30AM
  • While sending an invoice I noticed there is an option to send with Outlook, Gmail or Yahoo, but trying to send using Outlook just takes me to the login for Office 365. Even after logging into my Office 365 account I can't send using Outlook, what settings do I need to change for this to work? (Image)
    sdelvecchio 246 views 11 comments Most recent by SPS_John September 15, 2020 11:23PM
  • Hi all; Was wondering if anyone could help me with a new issue thats cropped up. I have been adding our company bank details in our invoice memo for ages, however, recently this is being converted to LT 4*** **** **** *004 81 I've tried no spaces, spaces etc, it seems like a RegEx rule. This is obviously a massive inconvenience as it is essentia…
    Bruce_Hunt 46 views 10 comments Most recent by xilart September 15, 2020 8:04PM
  • My 'Sales Tax Report' is reporting ZERO in "Purchases Subject to Tax" and i know i do have tax in my purchases in the time period selected. I have just gone VAT registered and need this information. I have never needed to run this report before now. Please can someone in support respond. i have tried to raise a support ticket but i hear…
    SecondLife_EVBattery 7 views 1 comment Most recent by Barsin September 15, 2020 7:30PM
  • DaxDax
    Hi, Not sure why. All the estimates that I've created are all gone. The page is totally blank. Is there something that I can do to fix it? Thanks. (Image)
    Dax Closed 13 views 2 comments Most recent by Barsin September 15, 2020 5:51PM
  • Dear Support, I would like to request the management of purchase and sale prices of items. I would like to record the purchase price separate from the sale price and therefor record the GP of an item. Currently if I change the sale price and purchase price also change to the same, which according to me is wrong. I can't record GP on the Item/s. Pl…
    dawid_hyman2018 9 views 1 comment Most recent by Barsin September 14, 2020 9:56PM
  • When I go to customer statements under the sales tab, it says 'coming soon'. Is there a reason this feature isn't active?
    Mode_Maverick 305 views 26 comments Most recent by Barsin September 14, 2020 9:08PM
  • Good day support, I created an account using an email, then subsequently changed the email to update my business. I set the new address as my primary and deleted the old address. The invoices sent from my account still used my old email address. I have cleared my cache and cookies in Chrome. I have also tried other browsers, but when I sign in to…
    IT24Support 12 views 1 comment Most recent by AlexL September 14, 2020 8:40PM
  • I recently sent out my first invoice, and the first time, the client was able to enter credit card information, but they said it just hung there with a spinning loader for over 10 minutes, until they closed the window. they emailed me, and i resent the invoice to them, but this time, when they clicked the link from the email, it took them to a log…
    Brewster 5 views 1 comment Most recent by Barsin September 14, 2020 7:44PM
  • Is there any way I can set my recurring invoice date to something between invoice date and 7 days? I invoice weekly for the following week, but want this to be 5 days. I seem to be only able to change this once the invoice is created - which means I can't set it to automatically send, which I want to have happen!
    fido 674 views 25 comments Most recent by StevePierce September 14, 2020 6:14AM
  • I sell livestock, they are sold through an agent. I get from the agent an account statememt along with a cheque for the proceeds of the sale of the livestock. My actual income is more than the cheque, but they have taken various fees out (vendor commission, transit insurance etc). How do i enter this in wave?? Do i enter as an income with minus…
    Avolio 8 views 0 comments Started by Avolio September 14, 2020 4:38AM
  • Within the Transactions screen - if I go to an old expense transaction to which I had manually overridden the tax value and I either try to edit the value or try to click "Reset all manual tax override" and then click Update - it does not work. When reloading the page again the tax amount is still the old overridden one. (Image)
    glennmicallef 8 views 1 comment Most recent by glennmicallef September 13, 2020 9:19AM
  • Hi, I am having trouble allocating Stripe payments from the 2nd half of 2018. For each payment made through Stripe there are 3 transactions in Wave: an invoice payment of amount paid plus fee, an invoice payment less the fee, and the fee itself. Firstly, I wouldn't have thought that the actual fee should be showing in my transactions, as I assu…
    ccbridal 30 views 3 comments Most recent by sheilahash September 11, 2020 8:10PM
  • In order to do payment setup, you have to enter your SSN and DOB. My organization is a professional business fraternity, so there is not % ownership. We also do not feel comfortable adding in our personal information. Is there anyway we can bypass this section?
    dspdi_1957 10 views 4 comments Most recent by AlexL September 11, 2020 3:08PM
  • Hi there, I have just started using Wave and I am trying to create an invoice but whenever I go to save or preview it it comes up with the following: “Unable to save invoice, validation error” Could someone help with this? I’m sure I’m doing something minor wrong! Thank you!
    Jono_Ross29 118 views 3 comments Most recent by Barsin September 10, 2020 8:11PM
  • Hi, the person before me did not know the concept behind the global property of the items in Products and Services and created new entries every single time she needed an item in invoices/estimates. Now there are hundreds of items and I need to clean up the mess, but I get this error "We can't delete this product because it's associated with …
    Ally_rauDesign 272 views 21 comments Most recent by AMStudio September 9, 2020 3:48PM