Sales & Invoicing Technical Support
Discussion List
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For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
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Hello, I am using factoring, I implemented accounts in Wave to record the transactions with the factoring company, but now I have the problem that I don't know how to register the payments to the my client's invoices. The only option I see is to register a manual payment, but if I do that I will duplicate the transaction, which results in artific…
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I cannot approve any of my invoices, even if I only select a customer and leave the items blank. I suspect something around the invoices index, since I deleted one invoice previously and that might have skewed the automatic indexing. Ben
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I live in Canada and have a Canadian RBC account for my business. Plaid wont recognize my password and therefore i cant connect my business bank account to wave. I've reset the password 3 times and it still doesnt recognize it. I have no idea whats wrong. Can i have some support in getting this to work?
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Is there a methodology for invoices that are sent to tax-exempt entities (churches etc.)? How do I wave tax on those invoices? What do you do?
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Hi, I asked my bank (credit union in the US) if they charged any fees if I receive an ACH payment from a business client in Canada. My bank said the technically ACH is free, but that it depended on how Wave or Plaid handled international transactions. If it's wired, then my bank charges a fee. I can't find any information on how wave or Plaid te…
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I'm trying to figure out how to setup the invoice email so it defaults with some standard text rather than being blank. The email for receipt email defaults with some text but not for sending an invoice. Is there someplace to change this or would that have to be a new feature?
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How can I change the automatic numbers generated by Wave? It has the year in the Invoice title, so 2019 is still showing on my recurring invoices. How do I change this? I can't redo all my recurring invoices, clients have already entered credit card info. for automatic payments and I'm not starting over on that.
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For about 3 weeks, I have been unable to issue receipts to customers. After the payment has been recorded and the screen pops up to send receipt, when I click send I get the following error: "You’ve sent a lot of invoices today—nice going! To continue sending invoices from Wave, we need you to verify your email address. Please click the link …
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I have a client that paid a retainer and I followed the instructions here: https://support.waveapps.com/hc/en-us/articles/208622916-How-to-handle-invoice-deposits-or-pre-payments When I record a payment to their invoice and I check my balance sheet it increases the liability in that account instead of decreasing it. I also can't quite figure out…
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Hello - from time to time my customers want to update their credit card information. Is there any way to send them to a page on Wave to do this rather than having to collect their new credit card info over the phone?
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Hello, I live in BC where tax rates are 5% GST & 7% PST. When I charge for Material and Supplies to a customer the cost I add to the invoice includes 7% PST, since this tax is not compound or recoverable. GST on the other hand is recoverable, so I have this added in my sales tax settings. I am unable to properly account for my cost & GS…
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The inline CSS for receipt sent out by email forces the logo to have a width of 180px. This is causing the logo to look humongous, low res and just ugly in those emails. style="margin:0 0 20px 0;width:180px" width="180" Can the dev remove this force width for logo appearing on receipt? Somehow, this issue does not affect all …
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Fairly new to Wave. As a DJ I can send either an estimate invoice for a quote or an invoice for a client I have under contract. My question is can I send an invoice for a security deposit and when the client pays it, add it as a payment made to the main invoice amount and subtract that from the total on the main invoice with the full amount? Basi…
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I have several Recurring Invoices setup and it seems that you have no control over the invoice titles that Wave creates for this type of invoice. Wave is actually taking the name of some of my other invoices and using that as my recurring invoice names. For instance, if one of my non-recurring customers is named MCDONALDS, then Wave is (for some …
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a client is endeavouring to make a credit card payment and keeps getting the error message for the past hour An unexpected error occured. Try again in a few minutes. The card is fine,
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Hi. Came across this thread which was closed with no resolution. I am currently experiencing the same issue. “Hi there , wave invoicing had been working fine up until a week or two ago , when I sent an invoice IÛªd always highlight send a copy to myself , for some reason it isnÛªt working anymore and I havenÛªt changed any settings” Please advi…
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WHO IS THE CREDIT CARD PROCESSOR FOR WAVE?
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Is it possible to customise the text in the invoice reminders? In particular, my reminders are showing my companies legal name as opposed to my trading name. I am a recruitment company in Ireland. Thanks in advance. Bob
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The discount functionality is great, but only applies to one-off invoices. Please can you add the feature to recurring invoices.
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Hi! I invoice about 20 customers with the very same invoices...same services, amounts etc.. do i have to do each one separately? is there not a way to invoice a batch of customers?
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Hello, my payout is on Hold with Payout ID - VEN6G18S dated 10th/11th August 2020. Could you let me know when this will be processed to our account as it has been 2 months now? Thanking you, Harish Ramakrishnan
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hi i have received a payment from customer in my bank account. then i recorded the payment against the invoice and the status is paid. now the customer requested for the refund and we are ready to refund as it is not utilized and there is a small bank charges loss . but we are ready to refund the complete amount to customer and we are ready to be…
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Hello everyone i just want to ask if the recurring ACH payment is available in wave?Thank you in advance ...
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In my global settings, I have ACH Bank payments enabled, and credit card payments off. When I create a recurring invoice, I can either accept online payments or manual payments. In this case, enabling online payments allows credit card and ach payments, and manual payments allows neither. Why is the allow online payments not following the globa…
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Hi, Probably a dumb question. I issued a USD invoice and received the exact amount in USD. My USD account is linked. I am unsure how to now link the received payment line item to that invoice. For CAD invoices this has been happening automatically. I have not done it, but so far I think my only option is to delete the payment received (whic…
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I am trying to categorize a payment as an invoice. The invoice (which is outstanding) doesn't show in the Payment received for an Invoice in Wave category. The client paid two invoices at once, my goal is to have one transaction, and then split it between both invoices. Is this possible, or is there a better way to accomplish this? Thanks!
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I had someone set up Wave for me. but I found out all the reoccurring invoices are not being sent out. thanks in advance for any assistance.
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It states on the website that for an additional fee you accept AMEX payments but when my client tried to pay me the system told her "this business doesn't accept AMEX", but AMEX wasn't listed in the icons next to the pay online button. I even enabled the other button for ACH payments but that didn't fix it either. When I entered her ca…
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Hi! I have been having issues with recieveing the copies of my invoices to my primary email. To try and solve it I deleted the primary email and then re add it to my account. I now am not recieving the verification code to activate the email. Please help!
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download doesn't work anymore. I don't have a logo and
