Sales & Invoicing Technical Support

Discussion List

  • I am trying to figure out a way to deal with a tax cap while using Wave. I am hoping someone has already encountered this challenge and solved it We sell boats - in our state - the tax on a boat is 8% up to $500 - so once you have hit the $500 cap even if its a $100,000 boat the tax is still $500. Any idea on how to deal with this in Wave?
    tprice1167 3 views 0 comments Started by tprice1167 February 15, 2019 7:57PM
    I know if there is a button which allows you to send the copy of the invoice to yourself. However, you have to press it each time, and with each invoice that you make. Is there any way to make a copy of the invoice set automatically with each time you send an invoice?
    DAM 13 views 1 comment Most recent by Samd February 14, 2019 3:35PM
  • Hi, How can I move/transfer some invoices created in one business to another business created in the same login/account? Is this possible? Thanks!
    koileken 10 views 2 comments Most recent by PaulC February 13, 2019 6:34PM
    Firstly, I have quite a few customers. I create invoices using Android mobile application. If a customer's last name starts with let's say the letter 'Y', searching for that customers name will return no results since customers with the last name beginning with y have not been loaded yet. I must scroll to the bottom of the screen and click load…
    DAM 5 views 1 comment Most recent by Reza February 13, 2019 4:47AM
  • How do I delete a product from the drop down list in estimates?
    Hilliard 6 views 2 comments Most recent by Charlotte February 12, 2019 9:38PM
  • Hi there, Does anyone know if Zapier can facilitate an excel bulk invoice import into Wave? I've got behind on my accounts and need a faster way of getting up to date than entering them one by one. A spreadsheet upload somehow would be much faster. So I'm wondering with the recent addition of Zapier maybe that tool can facilitate this as it's n…
    YS_NZ1 11 views 3 comments Most recent by YS_NZ1 February 12, 2019 7:59PM
  • I have outstanding invoices for one customer that are not included in the Report of Income by Customer. Does anyone know how to correct this?
    Lorida 5 views 1 comment Most recent by Katie_Silkina February 12, 2019 6:40PM
  • I've created a new business in wave but it will be servicing exactly the same customer list as those in the primary company. Is there any way of avoiding the arduous re-input task by simply copying the customer list details across? Many thanks for your help.
    birdie 11 views 2 comments Most recent by birdie February 7, 2019 9:03AM
  • I noticed that the emails I send to clients have a title that says, " Red Alert Consulting has sent you an invoice for $XXX.XX Due on [Due Date] " Can this be changed? I usually bill my clients for time upfront that I dispense to them as needed, where I think they assume that this is how much it will cost as a flat fee.
    RedAlertConsulting 10 views 0 comments Started by RedAlertConsulting February 5, 2019 10:22PM
  • Notice I said on the Invoice form. You can hide the Item or Description field on the invoice itself, but you still have to fill in both fields on the invoice form (it appears). Since I've already indicated that I'm not using one of the fields it seems silly that I have to put something in the field to complete the invoice. Thanks.
    jdean 4 views 0 comments Started by jdean February 2, 2019 10:16PM
  • Hi, I have integrated Wave with Stripe to take payments, and when the client attempts to pay, they get the message, 'An unexpected error occurred. Please try again in a few minutes.' I have just sent myself a test invoice and I'm getting the same thing. (information redacted) However if I go within Wave, and try to 'charge a card', I can…
    uktradenetwork 35 views 1 comment Most recent by PCBT_UK February 2, 2019 10:32AM
  • Hey there, On the Report "Sales Tax" -> I exprected to see the tax amount of all my purchases but no matter what filter I use I just get the TAX amount of my SALES. I think this is a bug right?
    Wicked 8 views 0 comments Started by Wicked January 28, 2019 12:58PM
  • Hey everyone, Is there a way I can accept a partial payment as a deposit from one of my invoices I sent out to a customer? Customer wants to pay by CC. Is there a function for that?
    CaptainPoolsDOTcom 17 views 1 comment Most recent by themisfit January 27, 2019 6:59PM
  • I seem to have lost all the memo/notes I have entered throughout the year... When I receive payment, I record the check # or ACH ID in the Memo/Notes section of the "record payment for this invoice" screen. For some reason, I cannot find them anymore. Any idea where they are stored, or how to get to them?
    SMBTech 14 views 1 comment Most recent by Ryan_W January 25, 2019 7:25PM
  • Hi there, I have a CAD base currency account. However, many of my customers are in the US, so I have a USD bank account set up, and send the invoices to those customers in USD. I would love to be able to accept Wave Payments in USD, but I understand that this is currently not possible if my base currency is CAD, and that I need to collect US…
    sunnyt7 8 views 0 comments Started by sunnyt7 January 25, 2019 6:40PM
  • Is anyone missing all of their estimates?
    TheCrownInteriors 14 views 2 comments Most recent by TraceyM January 25, 2019 12:03PM
  • Hi there, on the previous version of Wave, I was able to split a payment in the transaction menu to mulitiple invoices, including negative invoices. On the new version, my negative amount invoices do not show up in the dropdown. Why would such a function change so drastically? For example, I currently have a payment that needs to be split to apply…
    SteamShoppe_963 27 views 1 comment Most recent by Samd January 23, 2019 7:35PM
  • some time estimate window blank , not working
    smartlife 10 views 2 comments Most recent by smartlife January 23, 2019 11:50AM
  • Hi there, My invoice name is Invoice_191001, Invoice_191002 etc. Unfortunately Wave adds a date to the end of each invoice name (Invoice_191001_2019-01-18). Is there a way to turn that off?
    Burgermeister 9 views 0 comments Started by Burgermeister January 22, 2019 12:34PM
  • The payments of my invoices are done by split payments , which I send receipts to costumers. When I try to record a payment and send a receipt it appear this error message '' Oops! There was an issue with recording your payment. Please try again''. It's not cache issues as I have cleared that and logged in using different computers as well. I n…
    Jessicalimaa 16 views 2 comments Most recent by Ryan_W January 21, 2019 7:52PM
  • For my type of business I would like to add additional fields in my Invoice such as: Delivery Date Delivery Time Delivery Location Recipient Name/Number etc If there is this option I would be grateful if someone can point me in the right direction please. Thanks in advance
    balloonutopiatt 10 views 0 comments Started by balloonutopiatt January 19, 2019 2:06AM
  • So - I need to manually input some historical bank statements. I have download the pdfs from my bank, and converted them to .csv However, I keep getting a date error message, despite having all ten rows have the proper date format. I cannot figure out where the problem is. Really not wanting to have to input everything manually, so would really…
    normanws 14 views 1 comment Most recent by ryanwilsonperkin January 18, 2019 5:08PM
  • Hi! When I run the income statement report the invoices automatically are added in the Sales (income) category. But it does not show the correct amount. When clicking for more details it only shows the invoices of 1 customer, the rest is not shown. Does somebody know what is going on and how to fix this. I cannot find anything in invoice or custom…
    alalon 10 views 0 comments Started by alalon January 17, 2019 8:50PM
  • I am trying to import a picture for my invoice logo, but even keeping well within the size parameters, it repeatedly says error. Has anyone else experienced this and did you manage to solve it please?
    Hazeldinka 15 views 1 comment Most recent by Erik January 10, 2019 9:00PM
  • all other invoices are fine but only one invoice i cant change or delete and get the above message. any one know what to do ?
    mfreed 10 views 0 comments Started by mfreed January 8, 2019 12:40AM
  • Everytime I create a new invoice, it uses an old invoice number I used 2 years ago. I have to manually type a new number every time and it doesn't increase automatically (e.g. I type in 180035 and the next one will still be something like 1600012003).
    Divana 32 views 1 comment Most recent by Erik December 17, 2018 5:01PM
  • Until recently (the last month or so) automatic matching of bank transfers as described in Transfers Transformed has always worked for me when both sides of the transfer are imported. Recently this has changed and now despite both sides of the transfer being imported they will not detect each other and I have to manually select the account which r…
    rob6179 50 views 10 comments Most recent by AngelaH December 5, 2018 4:38PM
  • Hi All, it’s good to be in this platform. I have a slight issue, slight in the sense that it may be I am the one that is yet to know how to go about it. Let me give a scenario of the issue. You have 50 customers yo want to send out same invoice to, say an invoice with items totaling $500. All the customers have to be issued an invoice for th…
    24RdHclose 23 views 1 comment Most recent by Samd November 22, 2018 9:04PM
  • Hi, I am facing a very major issue with my account today. All of a sudden all the invoices have appeared as due even though I understand its not right since 1/3rd of the amount is due while the remaining is fully paid. Please sort this out as except wave I don't use any other software for invoicing and receipts etc. Regards
    ASKLEGAL_2016 19 views 5 comments Most recent by Ryan_W November 13, 2018 4:53PM
  • Hi! I have had 2 invoices vanish and they are unpaid, so I need to find them and resend to the client. Usually I copy myself in with a PDF, and of course, with these, I didn't. Anyone got any ideas?
    melanie 26 views 6 comments Most recent by Tyler October 23, 2018 1:44PM