Sales & Invoicing Technical Support

 

Discussion List

  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 7 views 0 comments Started by AlexL April 12, 2021 2:09PM
  • Has anyone else had an issue with their invoices not being received by clients? Last month I sent several invoices using Wave - as normal - and they weren't received. As I have to give them 30 days to pay, I didn't find out until my invoices were overdue and contacted the accounts teams involved. This is pretty critical for a small business like m…
    tarka33 273 views 24 comments Most recent by kym_marketing June 24, 2021 12:43PM
  • Logged into my account today and seen Receipts has now been transitioned to Transactions. Uploaded a new expense and then went back to Invoices, only to find a bunch of past PAID invoices showing as overdue. Not sure if this is a bug or something I haven't done correctly but I don't want to just action them as paid in case the original incomes hav…
    monique_p 12 views 1 comment Most recent by KiahD June 23, 2021 7:49PM
  • Apologies for the rookie question, but I’ve searched everywhere I can’t seem to find the answer. - The problem: There is an “expense” auto-created (I.e. not a transaction from my bank) for an invoice amount. Why is this? - Example: - On June 8, a client pays an invoice and $338.58 is deposited as income. Great. - But then June 9 rolls …
    Chevassus 11 views 1 comment Most recent by KiahD June 22, 2021 7:04PM
  • I have few overdue invoices of a client. The client request me to combine all and send only one invoice. Is it possible? How to do that?
    LiewCF 706 views 3 comments Most recent by ADSearch June 22, 2021 2:17AM
  • I created an invoice, payment was made. I received the receipt from the customer with notification it was paid, but it is nowhere to be found in m y record.
    BrianQuechee 17 views 4 comments Most recent by superman2399 June 21, 2021 7:14PM
  • Hi there, I uploaded the recommended 200x300px high quality JPG file, but it still looks pixelated on the invoices, vs the crisp text on the invoice. Wave doesn't seem to allow vector formats like PDF or EPS. Is there any way to fix this? I've uploaded a sample to help. Thanks for your help :)
    mlg85 30 views 4 comments Most recent by ENBertussi June 18, 2021 2:24PM
  • I am trying to lock pricing on an invoice but can't seem to stop ability for user to edit the amount being paid. How would I do this? I would like to ideally use the checkout (beta) for simple fixed pricing and checkout, but it looks like the API doesn't support checkout pages right now. I want to do this dynamically and invoices seems only optio…
    Vanyn 8 views 2 comments Most recent by Vanyn June 17, 2021 8:44PM
  • Hi, We are a company selling pecan nuts - but when I want to add an item of say 183. 5kg then it rounds it down to 183kg. How do I change this?
    Elandsdraai 6 views 1 comment Most recent by KiahD June 17, 2021 8:30PM
  • I was trying to export a report from Account Transactions When i choose "Report Type" as "Accrual (Paid & Unpaid)", Description column is correct. i.e. "Customer Name - Invoice No. - Item ". However, when i change to Cash Basis (Paid) in Report Type, it's displaying "Customer Name - Invoice No. - ITEM DESCR…
    c_chan 8 views 1 comment Most recent by KiahD June 17, 2021 5:54PM
  • Hi there, I paid $3000 for a bill in March 2019. The supplier gave me a credit note of $280 in April 2019 after realizing that she overbilled me $280 for March 2019. My original bill in April was $2000. So I paid them $$1720 for Apr 2019 after deducting the credit. How do I record the above so that the COGS show up correctly under P&L stat…
    hong 750 views 5 comments Most recent by eip June 17, 2021 3:07AM
  • SOLVED Only invoices in home currency can be closed by "Payment received for an invoice in wave". So, manually mark invoice as paid and then merge this transaction with the bank transaction to avoid double income. To Merge transactions: select 2 transactions and in the top menu select Merge. I'm starting to use Wave and now I reconstruc…
    OlegT 358 views 8 comments Most recent by KiahD June 16, 2021 7:15PM
  • Is there a way to add a non percentage based tax to an invoice? We run a Short Term rental and the state of Ga recently incorporated a nightly Sales tax of $5 a night on top of the 6% Sales tax they collect. I know I could just create it as a line item I guess but is there a way to list this as a tax so that it shows in the appropriate place on …
    Upper90 15 views 2 comments Most recent by Upper90 June 15, 2021 12:15AM
  • I'm trying to figure out how to setup the invoice email so it defaults with some standard text rather than being blank. The email for receipt email defaults with some text but not for sending an invoice. Is there someplace to change this or would that have to be a new feature?
    RonP 2.5K views 37 comments Most recent by JulianP June 11, 2021 7:09PM
  • Hello all, love the service, app is perfect for my needs. I'm sure this has been answered before, however I'm not finding it searching myself. Is it possible for me to get a summary of the specific time(s) an invoice was viewed by a customer? Thanks in advance.
    Ryan_A 12 views 1 comment Most recent by NancyC June 10, 2021 8:34PM
  • Is there a methodology for invoices that are sent to tax-exempt entities (churches etc.)? How do I wave tax on those invoices? What do you do?
    plockerman 455 views 15 comments Most recent by Stanner June 8, 2021 3:29AM
  • MOOMOO
    We have a nonprofit, so our sales are really Membership Dues. In an attempt to track accounts receivable, I have now created invoices in wave mid year for every member. Most of the members have sent checks or electronic transfers earlier in the year for their dues, and these already show up in bank transactions and have been categorized as Member…
    MOO 10 views 1 comment Most recent by NancyC June 7, 2021 7:42PM
  • I am currently moving from manual invoicing to recurring invoicing for a lot of my costumers. While doing this, a total on a manual invoice is $$348.80 vs. recurring invoice's total of $349.20. I've seen this happen in a lot of my statements as well, where totals do not match every couple on stamens. How can i solve this issue?
    erica_hob 12 views 3 comments Most recent by NancyC June 7, 2021 6:45PM
  • Hi guys, Please I need help, How do I change the country for my invoices. Its locked at united states only. I need to edit the country but whenever I try editing it, I get this error message: Oops! There was an issue with updating your business information. Please try again.
    DanDRipper 98 views 2 comments Most recent by perfectprojects June 4, 2021 6:57PM
  • Dear Support, I would like to request the management of purchase and sale prices of items. I would like to record the purchase price separate from the sale price and therefor record the GP of an item. Currently if I change the sale price and purchase price also change to the same, which according to me is wrong. I can't record GP on the Item/s. Pl…
    dawid_hyman2018 13 views 2 comments Most recent by Martiniz2701 June 4, 2021 3:56PM
  • When sending an invoice through the wave app it is sending my invoice straight into my bosses spam account on his Emil How do I fix this problem
    Robert_thompson1 9 views 1 comment Most recent by JulianP June 3, 2021 6:45PM
  • I’m new to this app, I just got a deposit from a client and there is no way this app is letting me get the payment.. every time I go to “payments” it says there’s a delay. It’s been hours and this deposit is urgent.
    majinrue 224 views 6 comments Most recent by JulianP June 2, 2021 7:23PM
  • Hi - I create estimates (quotations) when my customers send me an RFQ. Once my customer sends me a purchase order they typically want me to send them a Order Confirmation or Sales Acknowledgment with the lead-time and any additional tax and final pricing. They do not pay me until the item is finished a shipped which usually takes several weeks. I …
    Ryman 3 views 0 comments Started by Ryman June 1, 2021 8:59PM
  • I ended up importing ~500 invoices into draft. Do I need to manually approve each one by one?
    Gizzmo 6 views 1 comment Most recent by JulianP June 1, 2021 8:40PM
  • Hello! I sent a bunch of receipts with the wrong dates by accident. How do I go back and edit them?
    Forest 4 views 0 comments Started by Forest June 1, 2021 1:04PM
  • I started using Waveapps mid tax year. I would like to post invoices retrospectively into Waveapps for the months before using Waveapps so I can generate a full tax-year view. Is there a way to do this?
    Ranga 32 views 3 comments Most recent by KiahD May 28, 2021 7:14PM
  • Is Wave providing any sort of authentication when sending invoice emails? If so, how? Technically, Wave isn't an "authorized" sender of emails for my domain. To help email deliverability of Invoices, is there any SPF or DKIM that can/should be set up for the sending email address? Similar to how you set up DNS for Mailchimp or Mailgun se…
    GarCard 150 views 11 comments Most recent by GarCard May 27, 2021 4:35PM
  • Hi - I invoice for services and that will include some expenses from time to time. I've captured receipts using the mobile app, and I've approved them under Receipts. How can I now add these to an Invoice? Or do I have to do this manually? Thanks!
    shakey 2.6K views 36 comments Most recent by cherianthomas May 23, 2021 6:24PM
  • Hey Guys, Is there a way to show an outstanding balance on the next Invoice I send the customer; and if not, what would be the best way to work around this? Example: I have a customer who only paid $450 towards a $500 invoice. On the next Invoice I want to display a "Balance Carried Over/Outstanding Balance" for $50 so that they pay wh…
    AsheAUS 94 views 3 comments Most recent by Dereck_2018 May 20, 2021 8:33PM
  • I would like to send an automated monthly transaction report on the first of each month showing all items from the prior month. It would go to an external email address. Perhaps as a pdf.
    stevenh 10 views 2 comments Most recent by BigBadBob May 20, 2021 6:13PM
  • Can’t find a way to generate po’s or track payments to suppliers and sales people. Is this critical features STILL missing from the app? Is there a zapier integration that would compensate? What about inventory management and other tie in needs? I’m not thrilled with having to login to 2 different crm modules but IF wave doesn’t have it I’m wil…
    SmartNotHard 198 views 8 comments Most recent by MJKGroup May 18, 2021 9:59PM