Sales & Invoicing Technical Support


Discussion List

  • Hi there, I am running 2 accounts in my waveapps - one is for US customers (currency USD), one for customers in Germany (currency EUR). I get the "online payments on/off" button in my USD account but NOT in my EUR account. Can I get the online payments option in EUR account too? If yes, how? If not, is there another option to have my Ger…
    nicecap 6 views 1 comment Most recent by AlexL December 12, 2019 4:20PM
  • If I want to mark old invoices as paid (for example they were paid by check and not previously assigned as income for this specific invoice) but I don't want the recording of payment to change any of the previous year account balances- is there a way to do that? Meaning is there a way to close out invoices so they no longer are marked as unpaid an…
    Mrm____lv114 2 views 0 comments Started by Mrm____lv114 December 12, 2019 10:52AM
  • All addresses show by default as: namestreetcity, state zipcountry However, this looks both weird and unprofessional in my country (and likely many others). In Switzerland, the correct format is: namestreetzip city[country] (state is never included, nor is country unless you deal with international customers) How can I customise the address …
    abey 4 views 1 comment Most recent by BarsinA December 11, 2019 8:41PM
  • I uploaded a couple wrong PDF's using the web interface (not the mobile app), and they are most definitely not receipts. As such, both seems to be stuck in the "Processing" stage, and I can't cancel or delete them. I can still upload other receipts, but I want these incorrect ones gone. How can I remove them? And if this happens in the f…
    fasteddyktm 5 views 1 comment Most recent by fasteddyktm December 11, 2019 4:52PM
  • Hello How do I upload my logo to my invoice
    UcheLouis 10 views 4 comments Most recent by Takeezie December 11, 2019 2:28PM
  • Hi guys, I'm pretty new to Wave, and I can't figure this out. I am from Canada and have customers in the USA as well. I have items that I want to bill in both currencies. For example I would sell an item for $35 Canadian, or $25 USD. I want to do this as a courtesy to my US customers so they aren't confused by my prices.
    Injectors 7 views 1 comment Most recent by BarsinA December 11, 2019 2:20PM
  • There are two strange things happening whenever we export an invoice from the web or give a print out. * The exported PDF doesn't have enough margins. This poses issues while punching and filing the hard copies of invoices. * If we give a print directly from the web, the accent colored bar in the invoice vanishes.
    Mits 415 views 39 comments Most recent by VimalCruz December 11, 2019 6:20AM
  • HOW??? They paid an invoice with a credit card. How do I refund it??
    FinancialBookkeeping 25 views 4 comments Most recent by AlexL December 10, 2019 10:14PM
  • I'm trying to figure out how to setup the invoice email so it defaults with some standard text rather than being blank. The email for receipt email defaults with some text but not for sending an invoice. Is there someplace to change this or would that have to be a new feature?
    RonP 1.2K views 21 comments Most recent by AlexL December 10, 2019 7:45PM
  • When I go to customer statements under the sales tab, it says 'coming soon'. Is there a reason this feature isn't active?
    Mode_Maverick 141 views 22 comments Most recent by AlexL December 10, 2019 7:16PM
  • So as a mechanic I buy parts from suppliers that don’t always get used (maybe a last minute cancellation or wrong part for the vehicle), I then return these parts and get given a credit note (and a refund) how do I input that credit so the original doesn’t count towards my expenses? Thanks
    MobileMechanicGuy 26 views 9 comments Most recent by AlexL December 10, 2019 7:11PM
  • Hello, I use one email account to login & authenticate to Wave (a Gmail one) and a separate email account that I want to use to communicate with customers. I noticed that when I send an estimate or invoice to a customer, the reply-to address (the one that happens when they click "reply" to the estimate) is my Wave login email address…
    RRTS 234 views 3 comments Most recent by AlaskanNightWolf December 10, 2019 3:07PM
  • I get an error when previewing a new invoice. I have tried several browsers, clearing the cache, a private window, and turning off all extensions. (Quote) When I try to save a new invoice, I get this error message: (Quote) Finally, I also get an error when I try to access the Invoice personalization settings.
    NWbiz 3 views 2 comments Most recent by NWbiz December 10, 2019 2:14AM
  • I get this error message: Something is broken on this page Our technical team has been alerted and is working on a solution Error code: c7f108db9e6f4a42a295fcc99157c2cb _ I've tried * 2 different browsers * cleared cache and cookies * 2 different computers * force refresh reload page * disabled ad blocker Thanks for looking into this.
    KaPo 11 views 5 comments Most recent by NWbiz December 10, 2019 2:13AM
  • Hi guys, wondering if anyone has any tips / tricks / insight? I make bespoke items for customers that are paid for before creation. Is there a way to mark an invoice as paid and also note that I still need to action it? At present I'm keeping a separate record of what materials I need to work, what I need to make and what needs to be posted but …
    Della 3 views 0 comments Started by Della December 9, 2019 9:29PM
  • Anybody have an idea or how to create sub customer or a customer category? Invoicing to branches and recieving payments from parent. How to enter it?
    Raijaz 5 views 1 comment Most recent by BarsinA December 9, 2019 8:25PM
  • I'm entering my very first invoice, from April 2019, so that I can get all the transactions from the start of my financial year. But it comes up with an error. Do all invoices have to be entered close to the invoice date?
    Andrew_Daws 6 views 3 comments Most recent by AlexL December 9, 2019 7:50PM
  • Hi Guys Is there a way to create a custom payment method when recording a payment manually? Thanks in advance Vic
    Victor_Mynhardt 7 views 1 comment Most recent by AlexL December 9, 2019 7:46PM
  • I want to add discount to my invoices and estimates. Can someone show me how.
    kiesh_kiesh 11 views 2 comments Most recent by kiesh_kiesh December 9, 2019 7:46PM
  • Is there another option to uploading invoices into Wave client has invoices already set up and i just want to load those invoices without making any changes .
    onthebooks 5 views 1 comment Most recent by BarsinA December 9, 2019 7:21PM
  • How do I show a list of open or unpaid invoices at a specific date?
    Fresh1974 9 views 3 comments Most recent by BarsinA December 9, 2019 7:18PM
  • Am I correct in seeing that once an invoice is marked as "overdue," I am unable to sort that invoice by any other status? I'm trying to see which of my overdue invoices have been viewed, but when I sort by "viewed," it shows nothing. Additionally if I try to sort them by "sent" it shows nothing, and when I show "…
    Red_Alf 6 views 1 comment Most recent by AlexL December 9, 2019 7:12PM
  • HI, Is it possible to create GST inclusive invoices with Wave? Here in Australia, the final price of the invoice is always tax inclusive.
    ausgayan 386 views 16 comments Most recent by Jsc592 December 7, 2019 10:44AM
  • I have been using Wave for a few months and all invoices that I send out and then record payment against have been automatically classified as 'Income' and show up on my Profit & Loss chart in the dashboard. Since the beginning of December, only one of my paid invoices is showing up under Income. Under account transactions, all the payments a…
    Roxy 10 views 1 comment Most recent by Mikeg December 7, 2019 2:28AM
  • I buy using Euros and sell in U.S. dollars. How do I set that up on each item ?
    Al_Elton 4 views 1 comment Most recent by EmmaP December 5, 2019 6:42PM
  • Has anyone else had an issue with their invoices not being received by clients? Last month I sent several invoices using Wave - as normal - and they weren't received. As I have to give them 30 days to pay, I didn't find out until my invoices were overdue and contacted the accounts teams involved. This is pretty critical for a small business like m…
    tarka33 6 views 1 comment Most recent by EmmaP December 4, 2019 10:39PM
  • Hi, The invoices are set up in Wave to request payment on receipt, or 15 days and other days options. I would like to offer my clients a seven day payment cycle at which time I will chase the accounts. The invoice presently says 15 days due and I have added at the bottom of the invoice 7 days payment request. Can I change the "payment on rece…
    warpy 7 views 1 comment Most recent by EmmaP December 4, 2019 10:31PM
  • Why does it say "get paid quicker. Get paid in 2 days". Then further down its says "receive your payment in 7 working days". I'm still waiting on a payment to come through. Stripe say they havent even seen a payment. There is no number to contact Wave. How do I find out where my payment is ?
    AlexB 8 views 1 comment Most recent by EmmaP December 4, 2019 8:22PM
  • Is there a way to apply a payment to multiple invoices? Some of our customers aren't required to pay day of and if they get another invoice before they pay then we just get the one payment to cover multiple invoices. The Customer Statement shows the correct balance but previous invoices are still marked unpaid and the details on the Customer State…
    LSalke 287 views 6 comments Most recent by AlexL December 4, 2019 7:46PM
  • Hi, When I send my invoice to a customer, I want to include the hyperlink to the payment page in the Notes section. I want to make it an active link so that the customer can click straight from the link in the invoice (and not have to copy and paste the link into a browser). Is this possible?
    CCNg 277 views 13 comments Most recent by Kevin619 December 4, 2019 1:25PM