Sales & Invoicing Technical Support

 

Discussion List

  • Hi - We are an event planning and decor rental company. As we are starting out (year 2), we are buying products (i.e. candle holders, drink dispenser) to store as part of our physical inventory. As we plan events (i.e. wedding, showers), we rent out these products for their event for a price per product (i.e. $10 for a set of 3 candle holder). …
    gemandi 8 views 1 comment Most recent by Mikeg April 4, 2020 1:07PM
  • hi guys i have a lot of overdue invoices due to not being able to work this out. I am a dog walker and can walk some dogs 5 days a week and get paid at the end of the week or in some cases at the end of the month. Wave creates an invoice after each dog walk because its linked to my google calendar using zapier. Is there any way i can group say 5 i…
    Doggydude 3 views 0 comments Started by Doggydude April 4, 2020 11:29AM
  • Hi, Anyone know how can i hide or move to a different folder or page, an overdue invoice from the Invoices page? Regards, Ramiro
    ramiro 312 views 8 comments Most recent by Sprintnz April 3, 2020 10:07PM
  • I have a payout that was supposed to come to my bank account today (client paid Wednesday) but it isnt in there yet! It usually comes in the morning. When speaking with one of Waves reps online via chat, they claim that the bank should post It later today and it's basically the bank fault that i dont have it yet. When calling the bank, they cla…
    Bri626 5 views 0 comments Started by Bri626 April 3, 2020 3:16PM
  • YYCYYC
    We are a ratepayers association and we do not have a business number (we do not interact w/ government at all), but we would like to accept online payments. Our banking connection works fine, and we tested Square, and that works, but I would like a link on our membership invoice to pay online. Can i set up online payments in Wave without a busine…
    YYC 2 views 0 comments Started by YYC April 3, 2020 2:23PM
  • Hey, I overpaid a bill and then the vendor sent me a refund for the difference. In the transactions tab there are two lines - one that says Bill Payment Chequing in green for $173.76 that is assigned to that bill. Then underneath there is an internet banking mobile deposit line for the $173.76 and it wants me to chose a category. When I try to…
    amyjones12 19 views 2 comments Most recent by YvonneT April 3, 2020 9:36AM
  • Hi, In the list of my products, I have items that I don't sell any more but since I have old invoices in which I have sold the mentioned items, I cannot delete the products. I'm talking about like 30 items that each time I want to add a new line to my invoice, I have scroll before I can get to the one product I am looking for. Does anyone know if…
    Mehran 336 views 24 comments Most recent by yourtechangels April 2, 2020 10:38PM
  • Hello, In the old Wave system after creating an invoice and applying the payment, for example a cheque, the cheque deposit entry was merged with the invoice. But now I process the payment in wave but I cannot merge it with the bank deposit entry so I have 2 identical amounts registered as income. How do I handle this? Do I have to delete manual…
    palosanto 5 views 0 comments Started by palosanto April 2, 2020 8:47PM
  • This discussion was created from comments split from: Feature Request - Mark as paid during bill creation.
    System 3 views 2 comments Most recent by JessG April 2, 2020 7:47PM
  • Customer tried to pay on their side and received "internal server error" message. I tried to enter information on my side and receive "There was an error while processing your payment. Please try again in a few minutes." message
    SBS_20 14 views 4 comments Most recent by Blythe April 2, 2020 2:16PM
  • jfsjfs
    Hello, I would like to know if there's any way to make the text in the invoice lines use the entire width of the invoice. We put a lot of information into each line and customers complain that it is hard to read because every few words wrap to the next line. It also makes the invoice unnecessarily long. Thank you, John
    jfs 5 views 7 comments Most recent by jfs April 2, 2020 1:36PM
  • Hi, As the title says... How do I choose an initial invoice number starting point but specifically for recurring invoices. I don't want invoices to start at 0001 or similar. If I could choose for the first recurring invoice to say something like 56435 and then other invoices would increase sequentially from that number it would be great. Thanks,…
    JohnBiztec 3 views 0 comments Started by JohnBiztec April 2, 2020 10:11AM
  • Is there a way to view and keep track of, the history log of reminders (for paying invoices), sent out to clients ? Thanks Andrew G
    AndrewGeorge 8 views 0 comments Started by AndrewGeorge April 2, 2020 10:04AM
  • My Invoices are not opening under Sales
    Deleen 3 views 0 comments Started by Deleen April 2, 2020 9:12AM
  • It's not doing it on all of them but a particular customers link to pay online was redirecting through the following server: https://click.pstmrk.noclick_it/2sm/link.waveapps.com... that server just times out so the invoice cannot be paid. Which makes since because I don't think that noclick_it is a valid TLD. Anyone else having these issues?
    mattyakel 2 views 0 comments Started by mattyakel April 1, 2020 8:18PM
  • Now My invoice nos are not in continuation, instead invoices are showing Datewise in ascending order so it is very irksome, latest invoice is at lower side/ datewise Let me know how can i correct this
    aashi_infosystems19 20 views 3 comments Most recent by Yama_N April 1, 2020 8:18PM
  • Till Yesterday it was ok, but today my invoice No. order changed, BInvoice No. and date are not in continuous order.
    aashi_infosystems19 25 views 6 comments Most recent by Yama_N April 1, 2020 8:14PM
  • Hi - I invoice for services and that will include some expenses from time to time. I've captured receipts using the mobile app, and I've approved them under Receipts. How can I now add these to an Invoice? Or do I have to do this manually? Thanks!
    shakey 1.5K views 26 comments Most recent by Norm April 1, 2020 7:34PM
  • I have a customer who wants me to Cc someone into his invoices, I cant seem to be able to do that, anyone able to shed some light on this for me please? Thanks.
    Ekflyer 6 views 1 comment Most recent by ConnorM April 1, 2020 5:52PM
  • I raise an invoice June 1st for payment in 30 days (annoying I cant set to 28) for work done in May. However noweher on the recurring form does it allow that info to be added. Is there not a field for something like {{last_mm_yyyy}} or {{this_mmm_yyyy}} or {{next_month}} that woud auto populate, so in the above example my line item could be "…
    rndigital 103 views 10 comments Most recent by AscentDigital April 1, 2020 2:27PM
  • Is anyone missing all of their estimates?
    TheCrownInteriors 79 views 3 comments Most recent by Tarryn April 1, 2020 12:16PM
  • Forgive me, I am not an accountant. How do I deal with Over Payments of Invoices. I have a regular customer that likes to pay when she has extra cash. So sometimes pays a little extra. I have tried two different methods of accounting for this: A - Record the over payment as one payment against the invoice. The Customer Statement works well and gi…
    jamesT 447 views 6 comments Most recent by ChrisIsCoach April 1, 2020 1:04AM
  • Currency Symbol is wrong for (SDG) It has not symbol. Also Exchange rate between the USD and SDG is wrong. Is it possible to remove it as it make the client unconfortable as it points to the Sterling Pound since you are using it for the SDG. It will be good if we can set the exchange rate manually as it differs from the central banks to the comm…
    ahmedmusa 9 views 1 comment Most recent by JessG March 31, 2020 6:56PM
  • This message says to try again in a few minutes, but it never works. I know it's a good card. The error reads: "There was an error while processing your payment. Please try again in a few minutes." I notice a lot of these same errors are reported by others here. Does Wave need to update their software? What should I do?
    JamminJames 10 views 1 comment Most recent by Kristian_G March 31, 2020 6:46PM
  • Our customers are getting and internal server error when making payment on a Wave Invoice. Is this happening anyone else?
    HillwalkTours 194 views 11 comments Most recent by reconfigure March 31, 2020 4:42PM
  • Hi - I'm curious if when I send the invoice, the customer can edit the amount they want to pay. Ie. Pay in full up front OR pay a smaller monthly fee. Is that possible? Thanks!
    Jess_McClure 9 views 3 comments Most recent by AccountsPro March 31, 2020 7:58AM
  • I get online payments from Venmo as well as Paypal... has anyone figured out how to customize the payment types? I want to add Venmo as a payment category so I can properly categorize those payments.
    Lindsay_MakeupArtist 28 views 3 comments Most recent by ConnectGrid March 31, 2020 4:28AM
  • Hi. Most of my products are purchased and then sold on to customers and are in Wave with a single product code. Is there a way I can have a different Cost price to Selling price on the same Item? When I use the Products/Services menu under Purchases or Sales it always gives me the same price but obviously I do not sell at my cost price. Thank yo…
    RexMJarvis 10 views 3 comments Most recent by RexMJarvis March 30, 2020 10:58AM
  • I am having an issue when editing an invoice and then trying to save it. I receive this error message: Oops! There was an issue with updating your invoice. Please try again. Error: Could not save your invoice at this time. Try again. Nothing I have done is helping. It did let me change the currency then it saved but now I cannot change the curre…
    AimeeH 22 views 4 comments Most recent by sfes March 27, 2020 2:20PM
  • Hi everyone, hoping someone can help. I've just started accepting credit card payments, and have received my first payment. After going through to complete the Stripe setup, I get this error message. (Quote) I contacted Stripe, and they said it's a Wave issue. Cheers, Rocky
    Rocky 11 views 3 comments Most recent by Rocky March 27, 2020 12:32AM