Sales & Invoicing


Discussion List

  • I have an issue with emails that stopped delivering. The email function worked well for the first two months and on the third month only two of my invoices went through the rest just don't deliver. When I manually add my gmail account to the resend option then it is delivered immediately but as soon as I add the customers email then the email does…
    PEMS 12 views 3 comments Most recent by ckeen_1244 July 18, 2019 7:50PM
  • Hi, Please fix your sales tax reports so that they tally the totals based on monies COLLECTED as opposed to just invoiced. We do not pay sales tax on invoices that have not been paid yet, as we have not yet "collected" that amount. Sales tax is a pass through that we "collect" from the customer and then pass on to the state. Thank you.
    WhiteGlove 25 views 5 comments Most recent by WhiteGlove July 18, 2019 1:06PM
  • Hi. I've used Wave before to manage finances for a small business I was working for. Now I have my own freelance hustle and I created a personal account to manage my own finances. The problem is, I haven't been able to record payments for invoices I sent because the Submit button has a grey overcast and I can't click on it. This is the third month…
    Tapiwanashe 2 views 0 comments Started by Tapiwanashe July 18, 2019 11:43AM
  • Hi all, Wanted to know as to how i can record the payment received for invoices in the wave system and also upload the receipt for the same
    Yking 37 views 3 comments Most recent by Tapiwanashe July 18, 2019 11:39AM
  • I am not able to find the answer to this in the help section, so hoping someone on here can help. My staff issued an invoice and taken the payment BUT against the wrong customer. When they did the invoice and had to select , they selected the wrong person. They paid by card. I can not delete it or do correction. Anyway I can fix this to show …
    Berdine 9 views 2 comments Most recent by Berdine July 18, 2019 8:13AM
  • Please add this to the queue, it is starting to become a headache. Thank you!
    deyamiraphotography 153 views 7 comments Most recent by alexlewiszarkos July 17, 2019 10:06PM
  • Hello all, I have several clients that I invoice in USD. I note the payment in Wave and it does the conversion to Canadian income based on the exchange rate Wave uses for that day. However, when I deposit my client's cheques at the bank, often a few days later, I obtain a receipt for the actual exchange rate I got when the funds were deposite…
    Panama 31 views 2 comments Most recent by alexlewiszarkos July 17, 2019 6:39PM
  • Good day, I noticed that even though I input correct dates into my invoices and/or receipts for payments on those invoices, when I send out the invoice and receipt by mail, the dates are all wrong from what I have entered. I go back to my invoice drafts and the data is correctly entered there. Its becoming a nightmare for my records. Please …
    AttorneyatlawTiffany 7 views 3 comments Most recent by AttorneyatlawTiffany July 17, 2019 6:24PM
  • I am trying to open past invoices and they are just spinning and do not load. I have tried both Chrome & Safari
    dswabes 6 views 2 comments Most recent by Ryan_W July 16, 2019 1:02AM
  • I would like to include an optional fee to our invoices where a user if they elect to pay by credit card would be charged a credit card processing fee. If they pay the invoice by direct debit they would only have to pay the standard amount on the invoice. Is this possible with Wave invoices ?
    scott56hannah 24 views 2 comments Most recent by BENT_AND_BREE_19 July 15, 2019 12:58PM
  • Wave apps is really a great accounting system for sme s. However, can we get an option of downloading receipts?
    cerinah 11 views 1 comment Most recent by Hot_Glass July 15, 2019 8:51AM
  • BeeBee
    Good afternoon guys, I need some help please? I have my Square device connected to Wave and the transactions from daily sales are being sent to Wave x's 1000 - eg: a $51.00 sale is coming through as $5,100!!!! So today I had a ripper of a day with sales, but unfortunately they are all incorrect. Can this be rectified someway please? cheers B…
    Bee 17 views 6 comments Most recent by Prettylashful July 12, 2019 5:22PM
  • I don't know how to add multiple email in customer's account. Space or ";" or "," or how? Please answer me something.
    PyayThein 1.3K views 26 comments Most recent by Myron July 11, 2019 6:33PM
  • I cannot remove the decimals in Pakistan Rupees, we don't use decimals here and can you fix it ASAP, I have seen posts from last year with the same issues and it's not resolved yet. Please put it on priority and solve it.
    PlanZcreatives 10 views 1 comment Most recent by Myron July 11, 2019 4:58PM
  • Two of the cities that we work in have sales tax, but they have a limit on how much they will tax. For example, one has a 3% sales tax per transaction, up to $500. So that means that the most a customer will get charged for tax is $15. When setting up the tax portion of the invoicing, it lets me put in the 3%, but is there a way to cap it? Otherwi…
    Alundvall 7 views 1 comment Most recent by JordanFromWave July 10, 2019 8:25PM
  • Hi, I have been trying to set up my connection between Stripe and Wave to get paid for my Wave invoices. When I pay the invoice using the button on the invoice Wave records the payment and the user received an email saying the payment has been made but it never reached stripe so I don't get paid. I have no idea what I did wrong or how to chan…
    gillwilson 12 views 1 comment Most recent by Myron July 9, 2019 6:17PM
  • Anyone else setup their payment account, but after that every screen you go to says its being setup on Waves end? Call them if not setup within 2-3 business days? I tried calling but it says to use Live Chat which no one is ever on? Starting to think Wave for payments wont be for my business if I cannot get support.
    Spindrift 10 views 4 comments Most recent by Myron July 9, 2019 3:55PM
  • Based in Australia. Some of you may have already worked this out, and would appreciate others experience. If I invoice a US client, I can leave the amount payable in AUD, or I can present it in USD. If left in AUD, is this generally ok payment wise ? Would Stripe just transfer that amount (less their international fee 2.9% + 30c), and that w…
    Hot_Glass 8 views 0 comments Started by Hot_Glass July 6, 2019 6:08AM
  • Is there a way to pull the address a customer has entered when paying an invoice so I can use it to ship? Right now unless I physically add an address myself to a customer file I never see any address or shipping info for my customers. Isn't there a way to just see the address they entered when paying the invoice online? My customers info is alw…
    Turquoiserocks 8 views 1 comment Most recent by Hot_Glass July 5, 2019 9:48PM
  • Hi all, new Wave user here, and have been perusing the community forum topics here with interest. It seems Wave is not perfect, but what software is !! Anyway, very poor response to emails sent through the website help form (= nil replies). As an Aussie user, have tried a few times to find out about my Stripe account, and if it is tied into …
    Hot_Glass 6 views 2 comments Most recent by Hot_Glass July 5, 2019 9:31PM
  • Hi there, i need help on how to deal with returns inwards and outwards in wave, that is, when my clients return goods, i usually issue a credit note and the amount is usually not paid out, but we deduct from what we owe each other as we have a continuous relationship. and also how do i treat when i return goods to suppliers..
    Teek 17 views 3 comments Most recent by Barsin July 5, 2019 9:03PM
  • Hi community. How can I customise my "Invoice Reminders" or "Payment Receipts"? In my case, I want them to be written in German and a few more details. Is there a way to change the default text? Thank you
    Amadeus Hoffmann 542 views 27 comments Most recent by JamieD July 5, 2019 4:35PM
  • Good day I have just setup a recurring monthly invoice. The first invoice will be generated in about a week. How do i setup reminders for all monthly invoices to client ? Thanks in advance.
    Edwin_20Jhb 100 views 6 comments Most recent by Barsin July 4, 2019 8:24PM
  • VAT
    The pricing I have entered for sales items has VAT included. The problem is that I cannot get the VAT displayed on quotations/ Invoices as it adds the VAT again... Any way I can subtract the VAT from my sales item pricing in one go. Don't want to have to calculate and change each item individually...
    Skea_Studio1 12 views 1 comment Most recent by JamieD July 4, 2019 6:36PM
  • I buy equipment then rent it out for a minimum fee, which then after 6 months the customer now owns the equipment. Question is how do I show this in wave 1) I am guessing equipment is bought and placed into ASSETS>INVENTORY I create an invoice monthly where I charge them a fee to explain better I bought a computer at £60, I rent it …
    KrisMcC 22 views 1 comment Most recent by Barsin July 3, 2019 6:30PM
  • As mentioned by some members, I hope Wave can implement a Credit Note feature. This is a very basic and important function for accounting and auditing purposes. Work around it just doesn't cut it. You need to change the title of the document to Credit Note and etc. Please, Wave?
    jason1234 3.6K views 89 comments Most recent by JamieD July 3, 2019 4:02PM
  • Hi, I do a lot of invoices for customers but from time to time I purchase items from them also and so when they make payment we split the difference ie: customer a owes £100, however, I purchased an item at £10 so when their invoice is due for payment they made a payment of £90, my bank shows payment of £90 so is there a way for me to show that th…
    KrisMcC 13 views 1 comment Most recent by Barsin July 2, 2019 8:23PM
  • I am new to wave, I am trying to putting my bank account number on the invoice but it’s proving difficult. Anyone know how to go about this please?
    Bignamba90 2.6K views 15 comments Most recent by alexlewiszarkos June 28, 2019 7:13PM
  • I'm trying to figure out how to setup the invoice email so it defaults with some standard text rather than being blank. The email for receipt email defaults with some text but not for sending an invoice. Is there someplace to change this or would that have to be a new feature?
    RonP 737 views 18 comments Most recent by ckeen_1244 June 27, 2019 6:39PM
  • wave team , need some tech support here . i think there is a issue with this report - account transactions (general ledger) report . 15 days back when i exported a report the "description" column gave a good amount of data ( the customer name - invoice number -item ) . this was a very useful feature . in fact this was one reason why i decided on …
    madhuri 35 views 10 comments Most recent by ckeen_1244 June 26, 2019 9:56PM