Payroll & Employees Technical Support


Discussion List

  • I had to let my one employee go. His final DD payment is still pending. I don't intend to hire anyone else for quite some time. How can I properly shut-down my payroll? Any tips on properly shutting down my tax liabilities regarding this are bonus points! Thank You.
    br1ckhouse 10 views 1 comment Most recent by Michelle_A October 12, 2018 6:46PM
  • so i put in the wrong unemployment tax rate in payroll by a factor of 100... and i cant figure out how to update it. I reached out to wave support and other than an email acknowledging the request, i have heard nothing. can anyone here help me?
    happybill 24 views 1 comment Most recent by Michelle_A October 9, 2018 4:12PM
  • I use Wave to manage funded health care for my aging parents. Provincial funding covers many costs to employ caregivers including payroll processing charges. Can Wave provide actual itemized invoices for these services? My funding agency is not happy with nebulous receipts or screenshots and wants real invoices.
    David_in_Edmonton 1.3K views 7 comments Most recent by David_in_Edmonton September 30, 2018 12:41AM
  • Hi I wonder if someone can help. I've been using wave for a couple of months as a self incorporated business in Alberta, Canada. What I have been doing is paying myself $2k/bi monthly. Now I have offset a lot of this as operating expenses using CRA mileage etc. Now I have the remainder to offset. I havn't used the payroll part of wave yet, I've s…
    lucki 36 views 1 comment Most recent by Alexia September 19, 2018 7:13PM
  • Hi, I connected the new account through Versapay; however, in Wave --> Settings --> Funding Account the old bank account shows up. I want to run payroll tomorrow but ensure the correct account is debited of funds. Please help. Urgent!
    Indra_Jonklaas 10 views 1 comment Most recent by Alexia August 27, 2018 4:19PM
  • If I can't use payroll because I am outside of Canada/ US what would be the best way to record wages (4 employees) along with taxes and benefits related to the wages? Is it manually through journal transactions? If it is so when we know the taxes owed but they will only be paid at a later date of when the journal transaction is made (when nett wag…
    waikiki 38 views 1 comment Most recent by Alexia August 1, 2018 5:46PM
  • I run my own business. So my question is how do i record my own salary or income in Wave in the best way? * Before i started using Wave i always did a monthly end. If i did earn money during the month i recorded this as my salary. If the company for some reason did not make any money, minus in the account. I added the money back to make the accou…
    Jesper666 372 views 3 comments Most recent by Alexia July 23, 2018 3:29PM
    We just started using Wave, and the payroll services you offer. The due date for the quarterly unemployment insurance tax is 7/31 for q2. When will it get paid? Also, is it our responsibility to file the corresponding tax and wage report to the WA state Employment Security Department or do you do that too?
    VCS 13 views 1 comment Most recent by Alexia July 10, 2018 6:17PM
  • Hello Wave team, quite difficult to get a hold of you. The accumulation of 2 weeks of work has not been paid last week Thursday Juin 30 th. We are almost a week latter. My boss at Evergreen Hardwood Floors tells me that the money has left his account yet I am still waiting to get paid. Can you enlighten me please on this situation? We are now wedn…
    Eric_71 47 views 3 comments Most recent by Alexia July 4, 2018 9:17PM
  • I am used to using Surepayroll. Why is payroll cost and withdrawal amount different?
    AnnaB 23 views 1 comment Most recent by Charlotte July 2, 2018 7:04PM
  • I have an incorporated Canadian company with a sole employee - myself. I want to pay myself a salary of X dollars monthly. As per my accountant, the Gross salary would have 3 components - 1- The Net Salary - Transfer from Corporate account to Personal Bank account 2- Employee Personal Income Tax deductions - Pay to CRA through Bank Transfer from…
    sanjeevnuts 778 views 1 comment Most recent by Alexia June 18, 2018 9:03PM
  • Hello! I'm wondering if anyone else is have trouble with their pay period syncing up with the time they need to approve said period. For example pay period May 26th - June 8th withdraw needs to happen june 4th therefore i need to be approving dates that have not yet passed. the only work around is to manually change the pay day. However i am find…
    Sugarbomb 29 views 4 comments Most recent by BenRajabi June 18, 2018 6:09PM
  • Can I set and print 1099 form in Wave
    Lola Han 446 views 17 comments Most recent by starkeyreed June 11, 2018 9:17PM
  • Hey everyone, so my business will be contracting out help for service delivery. I know that quickbooks has a function for 1099's so that they are put into a system, paid through the system, etc. Do you all have a similar option for 1099's? I am loving the app so far, and I would like to make sure I understand all the features before getting too …
    Empa_Tea 12 views 1 comment Most recent by Alexia May 28, 2018 3:52PM
  • Whether you’re just getting started with Payroll by Wave or you’re a Payroll vet, it’s good to know that you’re doing the right thing every time you approve a payroll. Our three key steps towards complete payroll confidence will help ensure that your employees are paid correctly, accurately, and on time. * Get all of your business and employee in…
    James_Hudson Announcement 81 views 0 comments Started by James_Hudson May 24, 2018 4:01PM
  • Hi there, I took the advice of this forum to create bills to keep track of what I need to pay my contractors. However, I am able to create the bill, but it doesn't produce a copy that I can send to the contractor along with their payment. Is there anything I can do to send them a record of what the payment was for based on their bill? Thanks in a…
    AeroraTranscription 19 views 1 comment Most recent by Alexia May 10, 2018 5:19PM
  • Recently I had another bill withdraw a few dollars more than I anticipated. It caused my payroll to overdraw the account by 3 cents, which then bounced back. Now I'd like to pay the men via e-transfer and register the payments with Wave Payroll. How do I accomplish this?
    Ryan 66 views 1 comment Most recent by Charlotte May 4, 2018 4:26PM
  • There's this strange behaviour that I get from payroll page. I am not enrolled in the service, but sometimes I click on it by mistake Settings > Payroll > business settings Good luck going back to the top Settings tab ! Trapped. I have to go to, for example Dashboard, then go back to "Settings" Maybe it's my browser ? Thanks for so…
    KaPo 15 views 1 comment Most recent by Alexia April 26, 2018 6:10PM
  • Hi guys, Been trying to search for this but couldn't find it in the community. How do I record my staff's salary? We can't use payroll cause we are not in USA and Canada. * What accounts should I create? * How about tax, Retirement fund, etc.. If someone can point me the way. Thanks in advance.
    jason1234 251 views 5 comments Most recent by Alexia April 17, 2018 6:19PM
  • Hello, I'm new to wave. Saw that wave is able to handle payroll for employees. However, there is a monthly pricing to this. Is it safe to say that if there is 1 employee it will be $24/month to sign up and + $4/month for every additional employee after that? Recurring payment? So if I have 10 employees, that will be $60/month for the entire of Wa…
    strivedfm 64 views 3 comments Most recent by Alexia March 5, 2018 4:44PM
  • We are trying to download payroll summaries and pay stubs from previous weeks but cannot locate a link to download these documents. Wave Apps support is closed on the weekend so we had to come here. Any thoughts? Are these simply lost forever now?
    nlsolfam 368 views 1 comment Most recent by Christopher January 30, 2018 8:57PM
  • Hello, We had a computer freeze while reviewing payroll and accidentally submitted an incomplete payroll report. Is there any way to edit it? I see a delete button in "Approved Payrolls" but am not sure if that's what I need. Any help would be much appreciate. Thanks.
    Easton 34 views 1 comment Most recent by Christopher January 25, 2018 9:03PM
  • DocDoc
    Direct deposit says "3 days" - do weekends count? I pay on Monday - so payroll deadline would be Friday at 1:30 or Wednesday at 1:30?
    Doc 56 views 1 comment Most recent by Michele January 24, 2018 6:40PM
  • Hi, I am really confused with the tax services Wave provides. So I'm paying for tax services, and received an email that :Wave will file and pay payroll taxes on your behalf for all payrolls with paydays afterOct 1, 2017." If I'm a California entity, does that mean I don't need to do anything for CA state or Federal taxes, because Wave will …
    Eillen Voellinger 108 views 3 comments Most recent by Charlotte January 19, 2018 5:58PM
  • I am applying for EI sick benefits and I must provide a record of employment. Can you help me, I worked with toronto adventures between August and October of 2017
    Jtessier84 778 views 3 comments Most recent by James_Hudson January 18, 2018 5:01PM
  • Our POS accounts for tips, we put them into the bank, then they are payed out by payroll. What is the best practice for accountingfor tips? I split the transaction for the deposit into POS sales and added a liability account, but it is still asking for a Expense Category. Thanks in advance for help on this issue.
    bren 110 views 1 comment Most recent by Michelle_A December 29, 2017 9:53PM
  • Hello, I'mlooking to make one time profit sharing contribution. I'm not surewhat "Category" I should file this transaction into. Also should I add in "Benefits and Deductions" under Employees? Does that mean I have to enter in "Deduct from Pay"? Any help would be greatly appreciated. Thanks
    Won Rhee 111 views 1 comment Most recent by Abbas Ali December 19, 2017 2:43PM
  • So after months of uploading bank statements and three separate enrollment attempts, I am36 hoursaway from successfully paying my nanny via direct deposit for the first time. Then I got this crazy email from Wave saying that my <$600 payroll is "on hold" and that the only way to take it off of hold is to supply the username and passw…
    James Leslie 47 views 1 comment Most recent by James_Hudson December 14, 2017 7:46PM