Payroll & Employees Technical Support

Discussion List

  • New here. Can someone please tell me if I can override the account set up and manually enter the ABA and account number associated with my business account to add as a funding source. The attributed institution type on the list is for the Personal login and not the Business accounts which has a separate login.
    PsycYourMind 3 views 1 comment Most recent by JulianP January 15, 2021 9:58PM
  • I am trying to set up payroll and we are brand new to wave, previously using quickbooks. Our employees are currently paid every other week, pay dates are on weds. If we remain on the current schedule our paydates fall on the 13th and 27th of january (there were a few days in december of last year in this pay period). Set up is not allowing me t…
    JaimeinOR 25 views 1 comment Most recent by JulianP January 15, 2021 8:05PM
  • Hi Where is a good site to download a standard employee appointment letter with all the legal information, for Ontario. Canada?
    Adam_Aizad 14 views 1 comment Most recent by JulianP January 14, 2021 7:57PM
  • I have a question regarding reflecting the deduction of my income taxes set aside from each of my payments in my Wave account, thus more accurately representing my net income. For context, I have a separate bank account (in the real world) for the purpose of setting aside portions of my payments to ultimately pay my income tax. This account is in…
    BV00 36 views 6 comments Most recent by BV00 January 11, 2021 4:32AM
  • I am having trouble making changes to payroll transactions. In the past, I have recategorized one of my payroll transactions to a "401k payable" account. I receive an "there was an error saving" message when I try to do this. This has been the case for over a week. I have tried using multiple browsers (both Firefox and Chro…
    creeker 12 views 1 comment Most recent by JulianP January 8, 2021 7:22PM
  • Hello :) How would I process a retro pay in a past tax year via Wave? Situation: My Year end in August 31, accountant finalizes by tax submission in October. States I need to take a small salary since it would cost less to pay CPP than pay taxes on it. I can't figure out how to do this via the payroll portion of Wave so I do a journal entry, assu…
    lorrainek 218 views 2 comments Most recent by AlexL January 7, 2021 4:34PM
  • We pay our employees a fixed monthly salary - 1/12 of the annual salary per month. Therefore the gross salary each month should be equal across the year. I don't see a way to do that in Wave. Is there a way? Whatever I've tried, some complex algorithm always ends up paying less than 1/12. We're based on Ontario, Canada.
    br14 26 views 1 comment Most recent by JulianP January 5, 2021 9:15PM
  • I purchased the sheet checks so that I can print my payroll. Printed them fine, but the check number is not recorded in Wave. Now the check has cleared the bank, and what category do I put it under in Wave? Why hasn't wave done this automatically since I ran payroll and printed the checks?
    Rebecca1964 11 views 1 comment Most recent by AlexL December 28, 2020 5:19PM
  • I have a question in need of clarification regarding reflecting my student loan repayments to external institutions like Sallie Mae and Nelnet. I have made loan accounts in the "Loan and Line of Credit" section of my Chart of Accounts. However, being that it is a student loan, the loan funds were not disbursed to me directly in any of my…
    BV00 6 views 1 comment Most recent by JulianP December 22, 2020 7:15PM
  • Hi, My accountant is suggesting I write up a "management bonus" in December and pay it out in 2021. I was explained I have 180 days to do so. She worded it out below but she is not on Wave. Sorry if this is very basic - I want to be sure I don't botch this since it is the first time I do this. "As an accounting entry, you would…
    DaMan 451 views 8 comments Most recent by JulianP December 11, 2020 9:16PM
  • I have made some journal entries to correct for some invoices that have been entered incorrectly. I see these journal entries in my balance sheet and income statement but not in the statement of cash flows. They also do not show up when I go into the individual customer reports. Is there anyway to correct this?
    gclark 48 views 1 comment Most recent by Barsin November 19, 2020 10:53PM
  • Has anyone been able to have payroll handle Roth 401k deductions, as well as Scorp shareholder HSA contributions? It doesn't seem to work properly and support won't get back to me.
    JoePS 36 views 1 comment Most recent by Barsin November 19, 2020 10:46PM
  • It was getting charged $41 a month for my monthly payroll subscription prior and now all of a sudden it is it is $47, with no changes. I work for myself and pay myself as an employee - that's it. Why am I getting charged this additional $6 fee?
    Evolution_Mktg_2016 31 views 1 comment Most recent by Barsin November 16, 2020 10:45PM
    When will you send out the corrected W2? You seem to have a very long processing time
    SIA 74 views 4 comments Most recent by Rubby November 13, 2020 6:50AM
  • I'm wondering if there is any trick for getting timesheets to move faster. I find it to be SUPER laggy when trying to enter hours... like 20-30 seconds to move between fields. With 20+ employees and 14 days... it's a long slog to get the hours in. Any tips?
    dradamlund 5 views 1 comment Most recent by JulianP November 12, 2020 9:36PM
  • When will wave payroll system will suit the payroll on Malaysia.. ? We just need additional contribution for EPF, Socso n some else.
    benjamin_anuar86 112 views 2 comments Most recent by aimanazlan90 October 28, 2020 12:41PM
  • We have an employee that has purchased products from us through a sales invoice generated in Wave. * This invoice is currently unpaid. * We have added a one-time after-tax deduction to the employee for payroll in Wave. How do we properly account for this and mark the invoice as paid? What accounts do we use?
    travis88 14 views 2 comments Most recent by travis88 October 23, 2020 7:29PM
    I already paid everyone on the 15th. The next payday is the 31st. On the 15th, I was informed by an employee that she didn't get paid for all the hours she worked. I made the adjustment and added to her pay to be paid out on the 19th for pay period 16 to 31. And now I want to pay the rest of the employee the regular pay for period 16 to 31 but…
    TKO 107 views 1 comment Most recent by AlexL October 22, 2020 8:08PM
  • We have a S Corp with a single employee. For Employee 401K Contribution - A "Deduct from Pay" for 401k contribution was added under Benefits and Deductions. The employee contribution for 401k is shown in Payroll (done by wave). Then when the actual transaction to take out the 401k employee contribution comes in, it is categorized as pay…
    olllllllo 136 views 1 comment Most recent by AlexL October 7, 2020 2:42PM
  • Noticed a required field under Employee Tax Details - "NRA Exemption Amount" * What is expected to be added in this field? * Does this apply for Employees who are US Citizens?
    olllllllo 34 views 3 comments Most recent by JulianP September 29, 2020 4:08PM
  • I see no federal tax being deducted from employee's pay when I run payroll. I have entered the tax information correctly and employee is certainly not marked as exempt. Any ideas anyone ?
    Tanveer 14 views 2 comments Most recent by Tanveer September 17, 2020 7:02AM
  • How do I update or change the account of which I would like Payroll Fees to be paid?
    Janae 5 views 1 comment Most recent by Barsin September 14, 2020 9:13PM
  • I'm a little bit anxious as one of the employee had 0 provincial tax and federal tax compared to another employee with smaller salary/wage this cut-off. Can you tell me how to manually compute federal tax and provincial tax if ever to check the amounts in the wave?
    Geogie 21 views 1 comment Most recent by ConnorM August 18, 2020 3:18PM
  • When I direct deposit, employees see a "Mike" in their pay statement. How can we show our company name?
    RaveEnergy 11 views 1 comment Most recent by AlexL August 12, 2020 6:48PM
  • Hello, Our client who uses wave and wanted to start using the direct deposit feature, was denied and the note back from wave said that he did not qualify because of the past financial history on wave? This client is new to us but we have never seen this before? Any suggestions?
    JRACCOUNTING 30 views 1 comment Most recent by Barsin August 3, 2020 7:29PM
  • How do I categorize the following transaction in Wave for a Single member S-Corp. * Quarterly Payroll Tax payment to IRS (managed by Wave) * Quarterly Payroll Tax payment to State (managed by Wave) * 2019 Tax Returns Payment we owed to IRS
    olllllllo 48 views 1 comment Most recent by Mikeg July 27, 2020 1:20AM
  • I have just hired an employee who will be working as part-time casual labour for the next few months. His monthly income will be less than $1800. Can I create a payroll account and an EI account in my chart of accounts? If so, How? As his total income will be less than $10,000 and he is under 18, I do not need to collect income tax or CPP. Than…
    Joyce_Dave2125 47 views 2 comments Most recent by Joyce_Dave2125 July 16, 2020 11:39PM
  • I just added an employee. It says all info is completed and that he has been successfully added but when I go to enter his hours for this payroll he shows up as “waiting to onboard”. What’s that mean?
    Silverlakejoe1 373 views 5 comments Most recent by Barsin July 16, 2020 2:57PM
  • As mentioned above, is there a roadmap for this ? WIll Payroll function be available to the rest of the world ? Namely Asian countries.
    Kenny3363 12 views 2 comments Most recent by JordanD July 15, 2020 8:02PM
  • I wonder if someone can help me understand how wave is calculating vacation balances. I have a FT employee whose vacation policy is set to “4% of hours are accrued each pay period”. She’s worked with us since 2018. Her vacation balance shows as 133 as of Jun 30, 2020. That seems way too high, so I pulled a Wage and Tax Report and here is the ma…
    MzWat 114 views 0 comments Started by MzWat July 9, 2020 9:19PM