Payroll & Employees Technical Support


Discussion List

  • Whether you’re just getting started with Payroll by Wave or you’re a Payroll vet, it’s good to know that you’re doing the right thing every time you approve a payroll. Our three key steps towards complete payroll confidence will help ensure that your employees are paid correctly, accurately, and on time. * Get all of your business and employee in…
    James_Hudson Announcement 93 views 0 comments Started by James_Hudson May 24, 2018 4:01PM
  • I think I got tripped up by the new payroll accounting process. As a result, my balance sheet shows, within current assets, a negative balance in an account called "Wave Payroll Clearing." How do I clear that negative balance out?
    PR_1 7 views 0 comments Started by PR_1 March 5, 2021 12:16AM
  • I have two journaled payroll entries on 12/15/2020 and 12/30/2020. I do not want to use "liability" to track the tax splits, but when I change it, I just get the "There was an error saving". I can change all other journaled payroll entries just fine. Any ideas of what is wrong?
    NoviceCorp 6 views 0 comments Started by NoviceCorp March 3, 2021 5:09AM
  • Is there any form of customer service I can contact directly? Multiple tickets requested and no one gets back to me. My payroll says that my pay has been deposited but nothing hit my bank account, and I have bills to pay! I've already checked with my bank to see if there is a hold placed on the deposit and nothing. Its impossible to get in contac…
    Steve_P 39 views 3 comments Most recent by Steve_P March 2, 2021 1:05AM
  • Hello, I have an erroneous journal entry I attempted to delete, but it still reports itself in the gross pay of my profit and loss balance sheet. I need to be able to remove it completely at the very least from being counted. I understand Wave does not allow you to delete a journal entry.
    dbuch 14 views 2 comments Most recent by dbuch March 1, 2021 8:33PM
    I downloaded and printed the W3 for my employee and the amount in box 18. Local wages, tips, etc. is double what it should be. All of the other boxes are correct. How do I correct this???
    DCT 1 view 1 comment Most recent by JulianP February 22, 2021 9:02PM
  • I'm trying to understand why the direct deposits I have going out are stuck in "scheduled"?! First Wave calls my company a risk and blocks us from being able to accept payments via invoice. Now you can take our money and hold it hostage when I have two contractors we have to pay and we are a day behind and I'm not happy about that at al…
    Jazz_NeCole 12 views 2 comments Most recent by Jazz_NeCole February 20, 2021 4:22AM
  • Is there currently any way to print or export employee timesheets in order for the timecards to be saved on my PC?
    JacquelineB 34 views 3 comments Most recent by AlexL February 16, 2021 8:15PM
  • Posting under a new discussion since my question has gone unanswered on the another thread. If there is not enough tax withholdings to cover the Sick and Family Medical Leave Credit and a refund is owed, how is this recorded through the payroll journal transaction? Where is the offset for the credit to income reflected since there is no debit ava…
    NEWLLC 3 views 1 comment Most recent by AlexL February 16, 2021 4:12PM
  • I have my payroll set up and the first payroll should have been processed for the month of January. When I click on the dates to change this from February to January, the dates wont change. Does anyone know how I can run a January payroll?
    TFerris 2 views 1 comment Most recent by AlexL February 16, 2021 3:59PM
  • Two Questions One of our business partners (who is an active W-2 earner in our company) has an IWO for child support. **Q1: **How do we label this deduction in payroll? Our current method is: Credit Account > Employee Payments Received "Employee Benefits Received" - - We created it as an after-tax deduction from pay - - Problem: I…
    mafost 91 views 3 comments Most recent by AlexL February 16, 2021 2:22PM
  • Hello - how can I get this fixed? Wave support is only bots, can't call or chat with someone who can fix this. I was charged $92 for February even though I deactivated my account weeks ago! And no one is answering the number given on my bank charge! This is bordering on fraud and I need to know how this can be rectified.
    ppinc 3 views 1 comment Most recent by AlexL February 10, 2021 9:17PM
  • Hello - I am struggling to correctly manage payroll transactions as the net pay and tax transactions are being duplicated when imported from my bank account. What should I be associating with the clearing house vs payroll liabilities. Help
    FPride 12 views 3 comments Most recent by AlexL February 10, 2021 9:06PM
  • I paid a 1099 contractor's bills via the Payroll function 4 times. The first three I was able to merge the Accounting/Transactions Bill/Payroll entry with the Bank imported Withdrawal entry. The 4th set of transactions allows me to check both entries and Merge button is not greyed out and I can click it but nothing happens. Transactions have match…
    jchazo 12 views 3 comments Most recent by NancyC February 10, 2021 8:42PM
  • On any given pay period, I may have one or more Deleted Payrolls due to last-minute modifications as I am processing. The deleted payroll journal entry always shows up on the Transaction page and prior to the upgrade, I would just delete the bad ones and Approve the correct one. Now when I try to delete, the error msg says "The selected tran…
    bucy99 203 views 11 comments Most recent by AlexL February 9, 2021 2:53PM
  • I just added my first timecard employee, so far they have all been salaried. I was expecting them to be able to enter their hours directly in Wave, but that doesn't seem to be the case. Am I missing something?
    KeithPaskett 97 views 2 comments Most recent by FridayCoffee February 6, 2021 7:13PM
  • I am used to using Surepayroll. Why is payroll cost and withdrawal amount different?
    AnnaB 31 views 4 comments Most recent by AlexL February 5, 2021 5:31PM
  • Wave's introduction of the "Wave Payroll Clearing" account is fine, I suppose. BUT I have a situation dated early January 2021, where I have a credit to the clearing account which has not been (automatically) matched with the payment from the bank account. I have tried allocating the payment transaction to the clearing account, but Wave …
    ZimboDave 21 views 1 comment Most recent by AlexL February 5, 2021 4:47PM
  • Can you let me know how to access my Payroll information? My first cheque went into my bank account ok. FYI- I signed up but not through the link my employer sent. It had expired and I joined on my own. Thank you! Jocque
    Jocque 12 views 1 comment Most recent by KiahD January 28, 2021 7:07PM
  • Hello, my client I am tracking in Wave has contractors that he will be paying this year but they also will be situations where they need to get reimbursed for out-of pocket expenses periodically. For this type of setup, can anyone advise on if I need to set up both a contractor and vendor record for an individual. The contractor would be to capt…
    BBizSolution 21 views 3 comments Most recent by JulianP January 18, 2021 9:23PM
  • New here. Can someone please tell me if I can override the account set up and manually enter the ABA and account number associated with my business account to add as a funding source. The attributed institution type on the list is for the Personal login and not the Business accounts which has a separate login.
    PsycYourMind 1 view 1 comment Most recent by JulianP January 15, 2021 9:58PM
  • I am trying to set up payroll and we are brand new to wave, previously using quickbooks. Our employees are currently paid every other week, pay dates are on weds. If we remain on the current schedule our paydates fall on the 13th and 27th of january (there were a few days in december of last year in this pay period). Set up is not allowing me t…
    JaimeinOR 12 views 1 comment Most recent by JulianP January 15, 2021 8:05PM
  • Hi Where is a good site to download a standard employee appointment letter with all the legal information, for Ontario. Canada?
    Adam_Aizad 11 views 1 comment Most recent by JulianP January 14, 2021 7:57PM
  • I have a question regarding reflecting the deduction of my income taxes set aside from each of my payments in my Wave account, thus more accurately representing my net income. For context, I have a separate bank account (in the real world) for the purpose of setting aside portions of my payments to ultimately pay my income tax. This account is in…
    BV00 21 views 6 comments Most recent by BV00 January 11, 2021 4:32AM
  • I am having trouble making changes to payroll transactions. In the past, I have recategorized one of my payroll transactions to a "401k payable" account. I receive an "there was an error saving" message when I try to do this. This has been the case for over a week. I have tried using multiple browsers (both Firefox and Chro…
    creeker 12 views 1 comment Most recent by JulianP January 8, 2021 7:22PM
  • Hello :) How would I process a retro pay in a past tax year via Wave? Situation: My Year end in August 31, accountant finalizes by tax submission in October. States I need to take a small salary since it would cost less to pay CPP than pay taxes on it. I can't figure out how to do this via the payroll portion of Wave so I do a journal entry, assu…
    lorrainek 84 views 2 comments Most recent by AlexL January 7, 2021 4:34PM
  • We pay our employees a fixed monthly salary - 1/12 of the annual salary per month. Therefore the gross salary each month should be equal across the year. I don't see a way to do that in Wave. Is there a way? Whatever I've tried, some complex algorithm always ends up paying less than 1/12. We're based on Ontario, Canada.
    br14 11 views 1 comment Most recent by JulianP January 5, 2021 9:15PM
  • I purchased the sheet checks so that I can print my payroll. Printed them fine, but the check number is not recorded in Wave. Now the check has cleared the bank, and what category do I put it under in Wave? Why hasn't wave done this automatically since I ran payroll and printed the checks?
    Rebecca1964 11 views 1 comment Most recent by AlexL December 28, 2020 5:19PM
  • I have a question in need of clarification regarding reflecting my student loan repayments to external institutions like Sallie Mae and Nelnet. I have made loan accounts in the "Loan and Line of Credit" section of my Chart of Accounts. However, being that it is a student loan, the loan funds were not disbursed to me directly in any of my…
    BV00 3 views 1 comment Most recent by JulianP December 22, 2020 7:15PM
  • Hi, My accountant is suggesting I write up a "management bonus" in December and pay it out in 2021. I was explained I have 180 days to do so. She worded it out below but she is not on Wave. Sorry if this is very basic - I want to be sure I don't botch this since it is the first time I do this. "As an accounting entry, you would…
    DaMan 132 views 8 comments Most recent by JulianP December 11, 2020 9:16PM
  • Hi! I am trying to issue an ROE for my employee, which i have used wave to do in the past. However, now in the payroll setup, the ROE authorization says it is inactive, and has been since May. How do I re-activate it? I have a signed agreement still according to the form in Tax Forms.
    jschapansky 12 views 1 comment Most recent by JulianP December 10, 2020 7:50PM