Payroll & Employees Technical Support

 

Discussion List

  • Whether you’re just getting started with Payroll by Wave or you’re a Payroll vet, it’s good to know that you’re doing the right thing every time you approve a payroll. Our three key steps towards complete payroll confidence will help ensure that your employees are paid correctly, accurately, and on time. * Get all of your business and employee in…
    James_Hudson Announcement 81 views 0 comments Started by James_Hudson May 24, 2018 4:01PM
  • I just added an employee. It says all info is completed and that he has been successfully added but when I go to enter his hours for this payroll he shows up as “waiting to onboard”. What’s that mean?
    Silverlakejoe1 40 views 4 comments Most recent by KennedyJones July 10, 2020 3:46AM
  • I have just hired an employee who will be working as part-time casual labour for the next few months. His monthly income will be less than $1800. Can I create a payroll account and an EI account in my chart of accounts? If so, How? As his total income will be less than $10,000 and he is under 18, I do not need to collect income tax or CPP. Than…
    Joyce_Dave2125 4 views 0 comments Started by Joyce_Dave2125 July 9, 2020 11:01PM
  • I wonder if someone can help me understand how wave is calculating vacation balances. I have a FT employee whose vacation policy is set to “4% of hours are accrued each pay period”. She’s worked with us since 2018. Her vacation balance shows as 133 as of Jun 30, 2020. That seems way too high, so I pulled a Wage and Tax Report and here is the ma…
    MzWat 6 views 0 comments Started by MzWat July 9, 2020 9:19PM
  • As mentioned above, is there a roadmap for this ? WIll Payroll function be available to the rest of the world ? Namely Asian countries.
    Kenny3363 3 views 0 comments Started by Kenny3363 July 9, 2020 4:21AM
  • I created a business in wave last week after reeding good reviews about this cloud-based accounting software. while testing and learning about the different functions I activated the payroll feature. After I was done testing I decided to delete the fictitious business account and start with my real one. Unfortunately it won't allow me to do that u…
    madTech 16 views 1 comment Most recent by CallieP June 25, 2020 6:19PM
  • We started a single member LLC in 2019. Moved some amount toward SEP IRA for the year 2019 but it was done in Feb 2020. How do I account/categorize this transaction the right way without impacting the P&L & Balance reports?
    olllllllo 30 views 1 comment Most recent by Mikeg June 19, 2020 4:06PM
  • I just added my first timecard employee, so far they have all been salaried. I was expecting them to be able to enter their hours directly in Wave, but that doesn't seem to be the case. Am I missing something?
    KeithPaskett 15 views 1 comment Most recent by JordanD June 17, 2020 9:34PM
  • I didn't run payroll in Oct, Nov, or Dec last year. I want to run a Jan payroll, but I only want it to cover Jan 2020. When I try to run it, it defaults to the Oct 2019 pay period. How do I change that?
    savvyed 32 views 3 comments Most recent by CallieP June 11, 2020 6:27PM
  • Is there a workaround to implement payroll if the country is not supported. Meaning can u manually set income tax and pension ??
    chuck1rar 25 views 3 comments Most recent by BarsinA June 5, 2020 5:37PM
  • Hello, Im a bit confused and concern with Wave showing 0.00 tax withholding when I run payroll. I'm paying myself through my business but can't get a grasp as to why this would ever happen. Has anyone else experienced this?
    mrskcjackson 20 views 1 comment Most recent by Mikeg May 30, 2020 11:34PM
  • I am trying to update my Business Profile for setting up my payroll and I keep getting this error "Oops! Some information is missing or entered incorrectly. Please review errors below and try again." There are no errors highlighted and all the fields I have filled out correctly.
    JaredIsham 17 views 3 comments Most recent by JamieD May 18, 2020 1:49PM
  • How long does it take for a payment to appear in my account?
    Liv1424 21 views 1 comment Most recent by AlexL May 14, 2020 4:13PM
  • I just started business July 2019, The company which is doing the bookkeeping and payroll is using QB to this date. I learned about this back in March. I have all of the numbers from QB on Payroll and want to manually enter this data so that my accounts are correct to file my 2019 tax return. My question is since I am going through the setup of…
    GPearson 28 views 1 comment Most recent by JordanD May 13, 2020 3:42PM
  • Hello! I'm slightly confused in regards to tax payments and hoping someone can clarify for me!!! I am a sole proprietor where I elect to file my taxes as an S-Corp. I pay myself as an employee through Wave Accounting. It is to my understanding that Wave handles all of the tax payments, however, my accountant that files my annual tax return gave …
    Evolution_Mktg_2016 65 views 2 comments Most recent by Mikeg April 30, 2020 5:00PM
  • I use an alternate payroll service to generate my payroll which works through direct deposit. They automatically deduct from my business account and complete the remitting employer and employee portion to CRA. On wave, the transaction show up of the total withdrawal from my bank account I pay myself a salary and t4 myself for some LTD benefit…
    mattyoung506 31 views 1 comment Most recent by NicoletteB April 23, 2020 7:15PM
  • Does anyone know of any way to run an additional payroll, once my monthly payroll has been processed? I Ran and Approved/Posted December payroll last week. Later I realized I have some Employee Benefits (Medical Insurance premium payments) that I need to record through payroll (so they appear on my W-2). It looks like Wave has the option to recor…
    DaveM 105 views 7 comments Most recent by BarsinA April 22, 2020 8:11PM
  • I am new to Wave payroll. I would like to have my employees access to their paystubs. How do I do this? Do they need a wave account? What if they do not want one? Is there a way for me to print their paystub myself?
    snakestud 272 views 7 comments Most recent by BarsinA April 22, 2020 6:36PM
  • Received a message on 5th April saying I'd been paid. Funds haven't reached my account. Customer service not replying to my emails. I'm quite shocked that a business that is supposedly about helping people get paid seems to have such contempt for their customers.
    RobJ80 17 views 6 comments Most recent by garrisimms April 20, 2020 5:52PM
  • Can we track vacation by hours instead by selecting the "Payout Vacation" option for an employee? (See screenshot below) The employee is currently set with the "Accrue Vacation" option, and has worked through 2 pay periods already. I'm not clear what would happen to her existing vacation balance if I change this setting. (There…
    this_is_bad_design 35 views 3 comments Most recent by BarsinA April 17, 2020 7:05PM
  • Our foreman gets paid a salary, and we pay out weekly. How do I make sure he is getting the correct amount weekly when it gives me the option for hourly or annually?
    SouthlandOutdoor 20 views 1 comment Most recent by BarsinA April 16, 2020 4:24PM
  • After paying out 2 payrolls, I joined Wave. I input all of my payroll history. I am trying to reconcile the bank statements, but the payroll isn't showing up on the transactions. How do I reconcile with the correct amounts?
    raigiepay 33 views 1 comment Most recent by BarsinA April 14, 2020 6:59PM
  • can you make payroll to be accesible to all countries as im basedin south africa
    pikani 16 views 1 comment Most recent by BarsinA April 13, 2020 7:25PM
  • Can we track vacation by hours instead by selecting the "Payout Vacation" option for an employee? (See screenshot below) The employee is currently set with the "Accrue Vacation" option, and has worked through 2 pay periods already. I'm not clear what would happen to her existing vacation balance if I change this setting. (There…
    this_is_bad_design 10 views 0 comments Started by this_is_bad_design April 9, 2020 7:21PM
  • Can we track vacation by hours instead by selecting the "Payout Vacation" option for an employee? (See screenshot below) The employee is currently set with the "Accrue Vacation" option, and has worked through 2 pay periods already. I'm not clear what would happen to her existing vacation balance if I change this setting. (There…
    this_is_bad_design 14 views 0 comments Started by this_is_bad_design April 9, 2020 7:21PM
  • I have a small business and I know the Payroll function is not supported in my region. When I perform my Payroll in a different system, what is the best way to capture the Salary and other deductions in Wave app (it's a recurring payment). Does it go under transactions that I have to manually update every month?
    AsgarAli 21 views 2 comments Most recent by AsgarAli April 6, 2020 10:45PM
  • On any given pay period, I may have one or more Deleted Payrolls due to last-minute modifications as I am processing. The deleted payroll journal entry always shows up on the Transaction page and prior to the upgrade, I would just delete the bad ones and Approve the correct one. Now when I try to delete, the error msg says "The selected tran…
    bucy99 78 views 3 comments Most recent by EmmaP April 6, 2020 6:50PM
  • Hello, I have a SEP IRA account with Vanguard, and I transfer $xxxx from my company's (C-Corp) funds every month to it. Right now I am categorizing it as Owner Investment / Drawing. Is it the right category? Should I also define anything under the Payroll section? Thanks in advance! Isaac
    tzahico 91 views 5 comments Most recent by Mikeg April 3, 2020 1:00AM
  • I entered someone as an employee when they should be a vendor. How do I erase their record in employee list?
    GVAT 13 views 1 comment Most recent by ConnorM March 30, 2020 7:16PM
  • I would just like to ask how many Canadian companies use WAVE specifically in BC. Is it accurate?
    jachkm5 14 views 1 comment Most recent by BarsinA March 26, 2020 5:11PM
  • [Canada] Announced this week, this section below, it says I can reduce my remittance of 10% immediately. But how do i do this in wave? "Helping Businesses Keep their Workers To support businesses that are facing revenue losses and to help prevent lay-offs, the government is proposing to provide eligible small employers a temporary wage subs…
    donbowman 68 views 7 comments Most recent by donbowman March 25, 2020 1:58PM