Payroll & Employees Technical Support

 

Discussion List

  • Whether you’re just getting started with Payroll by Wave or you’re a Payroll vet, it’s good to know that you’re doing the right thing every time you approve a payroll. Our three key steps towards complete payroll confidence will help ensure that your employees are paid correctly, accurately, and on time. * Get all of your business and employee in…
    James_Hudson Announcement 84 views 0 comments Started by James_Hudson May 24, 2018 4:01PM
  • Noticed a required field under Employee Tax Details - "NRA Exemption Amount" * What is expected to be added in this field? * Does this apply for Employees who are US Citizens?
    olllllllo 19 views 1 comment Most recent by SPSC_Treasurer September 22, 2020 1:21AM
  • Noticed a required field under Employee Tax Details - "NRA Exemption Amount" * What is expected to be added in this field? * Does this apply for Employees who are US Citizens?
    olllllllo 7 views 0 comments Started by olllllllo September 18, 2020 7:34PM
  • We have a S Corp with a single employee. For Employee 401K Contribution - A "Deduct from Pay" for 401k contribution was added under Benefits and Deductions. The employee contribution for 401k is shown in Payroll (done by wave). Then when the actual transaction to take out the 401k employee contribution comes in, it is categorized as pay…
    olllllllo 6 views 0 comments Started by olllllllo September 18, 2020 7:26PM
  • I see no federal tax being deducted from employee's pay when I run payroll. I have entered the tax information correctly and employee is certainly not marked as exempt. Any ideas anyone ?
    Tanveer 6 views 2 comments Most recent by Tanveer September 17, 2020 7:02AM
  • How do I update or change the account of which I would like Payroll Fees to be paid?
    Janae 10 views 1 comment Most recent by Barsin September 14, 2020 9:13PM
  • Is there currently any way to print or export employee timesheets in order for the timecards to be saved on my PC?
    JacquelineB 15 views 1 comment Most recent by ConnorM August 18, 2020 7:55PM
  • I'm a little bit anxious as one of the employee had 0 provincial tax and federal tax compared to another employee with smaller salary/wage this cut-off. Can you tell me how to manually compute federal tax and provincial tax if ever to check the amounts in the wave?
    Geogie 19 views 1 comment Most recent by ConnorM August 18, 2020 3:18PM
  • On any given pay period, I may have one or more Deleted Payrolls due to last-minute modifications as I am processing. The deleted payroll journal entry always shows up on the Transaction page and prior to the upgrade, I would just delete the bad ones and Approve the correct one. Now when I try to delete, the error msg says "The selected tran…
    bucy99 103 views 5 comments Most recent by ConnorM August 17, 2020 4:28PM
  • When I direct deposit, employees see a "Mike" in their pay statement. How can we show our company name?
    RaveEnergy 12 views 1 comment Most recent by AlexL August 12, 2020 6:48PM
  • Hello, Our client who uses wave and wanted to start using the direct deposit feature, was denied and the note back from wave said that he did not qualify because of the past financial history on wave? This client is new to us but we have never seen this before? Any suggestions?
    JRACCOUNTING 14 views 1 comment Most recent by Barsin August 3, 2020 7:29PM
  • How do I categorize the following transaction in Wave for a Single member S-Corp. * Quarterly Payroll Tax payment to IRS (managed by Wave) * Quarterly Payroll Tax payment to State (managed by Wave) * 2019 Tax Returns Payment we owed to IRS
    olllllllo 20 views 1 comment Most recent by Mikeg July 27, 2020 1:20AM
  • We invited one of our employees to be an editor under our new business account, but she's no longer able to receive any emails from WaveApps. We have an old business account that she was also an editor in, but we've already removed her access there since we're already migrating to the new one. She's still not able to receive any email copy nor t…
    TheOracl3 22 views 1 comment Most recent by CallieP July 23, 2020 7:41PM
  • I have just hired an employee who will be working as part-time casual labour for the next few months. His monthly income will be less than $1800. Can I create a payroll account and an EI account in my chart of accounts? If so, How? As his total income will be less than $10,000 and he is under 18, I do not need to collect income tax or CPP. Than…
    Joyce_Dave2125 16 views 2 comments Most recent by Joyce_Dave2125 July 16, 2020 11:39PM
  • I just added an employee. It says all info is completed and that he has been successfully added but when I go to enter his hours for this payroll he shows up as “waiting to onboard”. What’s that mean?
    Silverlakejoe1 65 views 5 comments Most recent by Barsin July 16, 2020 2:57PM
  • As mentioned above, is there a roadmap for this ? WIll Payroll function be available to the rest of the world ? Namely Asian countries.
    Kenny3363 11 views 2 comments Most recent by JordanD July 15, 2020 8:02PM
  • I wonder if someone can help me understand how wave is calculating vacation balances. I have a FT employee whose vacation policy is set to “4% of hours are accrued each pay period”. She’s worked with us since 2018. Her vacation balance shows as 133 as of Jun 30, 2020. That seems way too high, so I pulled a Wage and Tax Report and here is the ma…
    MzWat 16 views 0 comments Started by MzWat July 9, 2020 9:19PM
  • I have a small business and I know the Payroll function is not supported in my region. When I perform my Payroll in a different system, what is the best way to capture the Salary and other deductions in Wave app (it's a recurring payment). Does it go under transactions that I have to manually update every month?
    AsgarAli 29 views 5 comments Most recent by Kenny3363 July 9, 2020 4:21AM
  • I created a business in wave last week after reeding good reviews about this cloud-based accounting software. while testing and learning about the different functions I activated the payroll feature. After I was done testing I decided to delete the fictitious business account and start with my real one. Unfortunately it won't allow me to do that u…
    madTech 23 views 1 comment Most recent by CallieP June 25, 2020 6:19PM
  • We started a single member LLC in 2019. Moved some amount toward SEP IRA for the year 2019 but it was done in Feb 2020. How do I account/categorize this transaction the right way without impacting the P&L & Balance reports?
    olllllllo 80 views 1 comment Most recent by Mikeg June 19, 2020 4:06PM
  • I just added my first timecard employee, so far they have all been salaried. I was expecting them to be able to enter their hours directly in Wave, but that doesn't seem to be the case. Am I missing something?
    KeithPaskett 40 views 1 comment Most recent by JordanD June 17, 2020 9:34PM
  • I didn't run payroll in Oct, Nov, or Dec last year. I want to run a Jan payroll, but I only want it to cover Jan 2020. When I try to run it, it defaults to the Oct 2019 pay period. How do I change that?
    savvyed 41 views 3 comments Most recent by CallieP June 11, 2020 6:27PM
  • Is there a workaround to implement payroll if the country is not supported. Meaning can u manually set income tax and pension ??
    chuck1rar 27 views 3 comments Most recent by Barsin June 5, 2020 5:37PM
  • Hello, Im a bit confused and concern with Wave showing 0.00 tax withholding when I run payroll. I'm paying myself through my business but can't get a grasp as to why this would ever happen. Has anyone else experienced this?
    mrskcjackson 26 views 1 comment Most recent by Mikeg May 30, 2020 11:34PM
  • I am trying to update my Business Profile for setting up my payroll and I keep getting this error "Oops! Some information is missing or entered incorrectly. Please review errors below and try again." There are no errors highlighted and all the fields I have filled out correctly.
    JaredIsham 20 views 3 comments Most recent by JamieD May 18, 2020 1:49PM
  • How long does it take for a payment to appear in my account?
    Liv1424 24 views 1 comment Most recent by AlexL May 14, 2020 4:13PM
  • I just started business July 2019, The company which is doing the bookkeeping and payroll is using QB to this date. I learned about this back in March. I have all of the numbers from QB on Payroll and want to manually enter this data so that my accounts are correct to file my 2019 tax return. My question is since I am going through the setup of…
    GPearson 69 views 1 comment Most recent by JordanD May 13, 2020 3:42PM
  • Hello! I'm slightly confused in regards to tax payments and hoping someone can clarify for me!!! I am a sole proprietor where I elect to file my taxes as an S-Corp. I pay myself as an employee through Wave Accounting. It is to my understanding that Wave handles all of the tax payments, however, my accountant that files my annual tax return gave …
    Evolution_Mktg_2016 186 views 2 comments Most recent by Mikeg April 30, 2020 5:00PM
  • I use an alternate payroll service to generate my payroll which works through direct deposit. They automatically deduct from my business account and complete the remitting employer and employee portion to CRA. On wave, the transaction show up of the total withdrawal from my bank account I pay myself a salary and t4 myself for some LTD benefit…
    mattyoung506 46 views 1 comment Most recent by NicoletteB April 23, 2020 7:15PM
  • Does anyone know of any way to run an additional payroll, once my monthly payroll has been processed? I Ran and Approved/Posted December payroll last week. Later I realized I have some Employee Benefits (Medical Insurance premium payments) that I need to record through payroll (so they appear on my W-2). It looks like Wave has the option to recor…
    DaveM 113 views 7 comments Most recent by Barsin April 22, 2020 8:11PM
  • I am new to Wave payroll. I would like to have my employees access to their paystubs. How do I do this? Do they need a wave account? What if they do not want one? Is there a way for me to print their paystub myself?
    snakestud 330 views 7 comments Most recent by Barsin April 22, 2020 6:36PM