Payroll & Employees Technical Support


Discussion List

  • Whether you’re just getting started with Payroll by Wave or you’re a Payroll vet, it’s good to know that you’re doing the right thing every time you approve a payroll. Our three key steps towards complete payroll confidence will help ensure that your employees are paid correctly, accurately, and on time. * Get all of your business and employee in…
    James_Hudson Announcement 81 views 0 comments Started by James_Hudson May 24, 2018 4:01PM
  • Hi, My accountant is suggesting I write up a "management bonus" in December and pay it out in 2021. I was explained I have 180 days to do so. She worded it out below but she is not on Wave. Sorry if this is very basic - I want to be sure I don't botch this since it is the first time I do this. "As an accounting entry, you would…
    DaMan 12 views 7 comments Most recent by DaMan December 3, 2020 6:46PM
  • I have a question regarding reflecting the deduction of my income taxes set aside from each of my payments in my Wave account, thus more accurately representing my net income. For context, I have a separate bank account (in the real world) for the purpose of setting aside portions of my payments to ultimately pay my income tax. This account is in…
    BV00 12 views 2 comments Most recent by BV00 November 29, 2020 5:18AM
  • Hi! I am trying to issue an ROE for my employee, which i have used wave to do in the past. However, now in the payroll setup, the ROE authorization says it is inactive, and has been since May. How do I re-activate it? I have a signed agreement still according to the form in Tax Forms.
    jschapansky 2 views 0 comments Started by jschapansky November 25, 2020 10:10PM
  • We invited one of our employees to be an editor under our new business account, but she's no longer able to receive any emails from WaveApps. We have an old business account that she was also an editor in, but we've already removed her access there since we're already migrating to the new one. She's still not able to receive any email copy nor t…
    TheOracl3 21 views 4 comments Most recent by bankim November 23, 2020 1:51PM
  • I have made some journal entries to correct for some invoices that have been entered incorrectly. I see these journal entries in my balance sheet and income statement but not in the statement of cash flows. They also do not show up when I go into the individual customer reports. Is there anyway to correct this?
    gclark 2 views 1 comment Most recent by Barsin November 19, 2020 10:53PM
  • Has anyone been able to have payroll handle Roth 401k deductions, as well as Scorp shareholder HSA contributions? It doesn't seem to work properly and support won't get back to me.
    JoePS 1 view 1 comment Most recent by Barsin November 19, 2020 10:46PM
  • It was getting charged $41 a month for my monthly payroll subscription prior and now all of a sudden it is it is $47, with no changes. I work for myself and pay myself as an employee - that's it. Why am I getting charged this additional $6 fee?
    Evolution_Mktg_2016 24 views 1 comment Most recent by Barsin November 16, 2020 10:45PM
    When will you send out the corrected W2? You seem to have a very long processing time
    SIA 61 views 4 comments Most recent by Rubby November 13, 2020 6:50AM
  • I'm wondering if there is any trick for getting timesheets to move faster. I find it to be SUPER laggy when trying to enter hours... like 20-30 seconds to move between fields. With 20+ employees and 14 days... it's a long slog to get the hours in. Any tips?
    dradamlund 2 views 1 comment Most recent by JulianP November 12, 2020 9:36PM
  • When will wave payroll system will suit the payroll on Malaysia.. ? We just need additional contribution for EPF, Socso n some else.
    benjamin_anuar86 21 views 2 comments Most recent by aimanazlan90 October 28, 2020 12:41PM
  • We have an employee that has purchased products from us through a sales invoice generated in Wave. * This invoice is currently unpaid. * We have added a one-time after-tax deduction to the employee for payroll in Wave. How do we properly account for this and mark the invoice as paid? What accounts do we use?
    travis88 1 view 2 comments Most recent by travis88 October 23, 2020 7:29PM
    I already paid everyone on the 15th. The next payday is the 31st. On the 15th, I was informed by an employee that she didn't get paid for all the hours she worked. I made the adjustment and added to her pay to be paid out on the 19th for pay period 16 to 31. And now I want to pay the rest of the employee the regular pay for period 16 to 31 but…
    TKO 1 view 1 comment Most recent by AlexL October 22, 2020 8:08PM
  • Hello, I have a SEP IRA account with Vanguard, and I transfer $xxxx from my company's (C-Corp) funds every month to it. Right now I am categorizing it as Owner Investment / Drawing. Is it the right category? Should I also define anything under the Payroll section? Thanks in advance! Isaac
    tzahico 184 views 10 comments Most recent by Mikeg October 20, 2020 11:37PM
  • We have a S Corp with a single employee. For Employee 401K Contribution - A "Deduct from Pay" for 401k contribution was added under Benefits and Deductions. The employee contribution for 401k is shown in Payroll (done by wave). Then when the actual transaction to take out the 401k employee contribution comes in, it is categorized as pay…
    olllllllo 11 views 1 comment Most recent by AlexL October 7, 2020 2:42PM
  • Noticed a required field under Employee Tax Details - "NRA Exemption Amount" * What is expected to be added in this field? * Does this apply for Employees who are US Citizens?
    olllllllo 31 views 3 comments Most recent by JulianP September 29, 2020 4:08PM
  • I see no federal tax being deducted from employee's pay when I run payroll. I have entered the tax information correctly and employee is certainly not marked as exempt. Any ideas anyone ?
    Tanveer 11 views 2 comments Most recent by Tanveer September 17, 2020 7:02AM
  • How do I update or change the account of which I would like Payroll Fees to be paid?
    Janae 1 view 1 comment Most recent by Barsin September 14, 2020 9:13PM
  • Is there currently any way to print or export employee timesheets in order for the timecards to be saved on my PC?
    JacquelineB 11 views 1 comment Most recent by ConnorM August 18, 2020 7:55PM
  • I'm a little bit anxious as one of the employee had 0 provincial tax and federal tax compared to another employee with smaller salary/wage this cut-off. Can you tell me how to manually compute federal tax and provincial tax if ever to check the amounts in the wave?
    Geogie 21 views 1 comment Most recent by ConnorM August 18, 2020 3:18PM
  • On any given pay period, I may have one or more Deleted Payrolls due to last-minute modifications as I am processing. The deleted payroll journal entry always shows up on the Transaction page and prior to the upgrade, I would just delete the bad ones and Approve the correct one. Now when I try to delete, the error msg says "The selected tran…
    bucy99 123 views 5 comments Most recent by ConnorM August 17, 2020 4:28PM
  • When I direct deposit, employees see a "Mike" in their pay statement. How can we show our company name?
    RaveEnergy 11 views 1 comment Most recent by AlexL August 12, 2020 6:48PM
  • Hello, Our client who uses wave and wanted to start using the direct deposit feature, was denied and the note back from wave said that he did not qualify because of the past financial history on wave? This client is new to us but we have never seen this before? Any suggestions?
    JRACCOUNTING 13 views 1 comment Most recent by Barsin August 3, 2020 7:29PM
  • How do I categorize the following transaction in Wave for a Single member S-Corp. * Quarterly Payroll Tax payment to IRS (managed by Wave) * Quarterly Payroll Tax payment to State (managed by Wave) * 2019 Tax Returns Payment we owed to IRS
    olllllllo 22 views 1 comment Most recent by Mikeg July 27, 2020 1:20AM
  • I have just hired an employee who will be working as part-time casual labour for the next few months. His monthly income will be less than $1800. Can I create a payroll account and an EI account in my chart of accounts? If so, How? As his total income will be less than $10,000 and he is under 18, I do not need to collect income tax or CPP. Than…
    Joyce_Dave2125 21 views 2 comments Most recent by Joyce_Dave2125 July 16, 2020 11:39PM
  • I just added an employee. It says all info is completed and that he has been successfully added but when I go to enter his hours for this payroll he shows up as “waiting to onboard”. What’s that mean?
    Silverlakejoe1 73 views 5 comments Most recent by Barsin July 16, 2020 2:57PM
  • As mentioned above, is there a roadmap for this ? WIll Payroll function be available to the rest of the world ? Namely Asian countries.
    Kenny3363 13 views 2 comments Most recent by JordanD July 15, 2020 8:02PM
  • I wonder if someone can help me understand how wave is calculating vacation balances. I have a FT employee whose vacation policy is set to “4% of hours are accrued each pay period”. She’s worked with us since 2018. Her vacation balance shows as 133 as of Jun 30, 2020. That seems way too high, so I pulled a Wage and Tax Report and here is the ma…
    MzWat 21 views 0 comments Started by MzWat July 9, 2020 9:19PM
  • I have a small business and I know the Payroll function is not supported in my region. When I perform my Payroll in a different system, what is the best way to capture the Salary and other deductions in Wave app (it's a recurring payment). Does it go under transactions that I have to manually update every month?
    AsgarAli 31 views 5 comments Most recent by Kenny3363 July 9, 2020 4:21AM
  • I created a business in wave last week after reeding good reviews about this cloud-based accounting software. while testing and learning about the different functions I activated the payroll feature. After I was done testing I decided to delete the fictitious business account and start with my real one. Unfortunately it won't allow me to do that u…
    madTech 23 views 1 comment Most recent by CallieP June 25, 2020 6:19PM
  • We started a single member LLC in 2019. Moved some amount toward SEP IRA for the year 2019 but it was done in Feb 2020. How do I account/categorize this transaction the right way without impacting the P&L & Balance reports?
    olllllllo 115 views 1 comment Most recent by Mikeg June 19, 2020 4:06PM