Payroll & Employees Technical Support


Discussion List

  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 5 views 0 comments Started by AlexL April 12, 2021 2:12PM
  • Whether you’re just getting started with Payroll by Wave or you’re a Payroll vet, it’s good to know that you’re doing the right thing every time you approve a payroll. Our three key steps towards complete payroll confidence will help ensure that your employees are paid correctly, accurately, and on time. * Get all of your business and employee in…
    James_Hudson Announcement 92 views 0 comments Started by James_Hudson May 24, 2018 4:01PM
  • My employer is paying me in Semi-monthly. But the gross pay amount is always different in each pay check because he is using Wave. The difference is always few dollars to around 20 dollars for me. But my peer has her latest paycheque with almost $200 less in her gross pay. Is this normal? I always have the same gross amount and deduction for every…
    FionaGohEmp 4 views 0 comments Started by FionaGohEmp September 24, 2021 5:57AM
  • I would like to pay my employees but whenever I try to go through the identity verification process for Direct Deposit Authorization, I get a gray popup that says " refused to connect." I need to have this fixed as soon as possible. What should be done?
    RaisingIssues81 67 views 5 comments Most recent by ShotsbyAlex September 17, 2021 6:18PM
  • When I record 20 vacation hours taken for a salaried employee it now shows Available Vacation -20 hours. How do I add the vacation hours they’re entitled to so the available hours don’t show as a negative?
    Kara 4 views 0 comments Started by Kara September 13, 2021 2:07AM
  • I didn't run payroll in Oct, Nov, or Dec last year. I want to run a Jan payroll, but I only want it to cover Jan 2020. When I try to run it, it defaults to the Oct 2019 pay period. How do I change that?
    savvyed 58 views 4 comments Most recent by Lakota September 8, 2021 3:10PM
  • Hello, I invited our accountant as a user (Admin user) through his email (Zoho mail). He received the invite email, but without a body/content for him to accept the invite. I will be glad to get help.
    FranklinChibuisi 10 views 0 comments Started by FranklinChibuisi September 6, 2021 10:09AM
  • edaeda
    Hello, When I click on the Employee button under Payroll in the left panel, it opens Benefits & Deductions Report. I am unable to see the employee tab Any ideas? Thank you Eda
    eda 8 views 0 comments Started by eda August 20, 2021 7:21PM
  • Im consistently getting this error: Authorization expired Sorry, your session has expired, and we are unable to continue. Error 9200 There doesnt seem to have any way to resolve it. I need assistance in trying to fix this issue. Thanks
    brodriguez0825 19 views 4 comments Most recent by brodriguez0825 August 19, 2021 3:59PM
  • Does anyone know how to go about amending a W-2 with Wave's payroll provider? There is no contact number and they are slow to respond to emails. Need to amend the form to file this year's taxes.
    nautilus 2 views 0 comments Started by nautilus August 18, 2021 7:36PM
  • Is it possible to run Payroll and pay an employee through a PayPal account? If so how can I do this? Thanks, Stefan
    stefancox 5 views 0 comments Started by stefancox August 6, 2021 9:19PM
  • Background I need to add some missed time from last pay period to an employee's next pay. I see that I can add a "Wage Adjustment" benefit to the employee but I'm not 100% certain of how this would work. The description states: "Adjustment to payroll wages. Vacation is accrued as per your vacation policy." — but that's not 100…
    LukeD 14 views 0 comments Started by LukeD August 5, 2021 1:05PM
  • New to Wave Payroll. Our last pay period closed, but I cannot go back to approve the payroll / issue checks. The Dashboard only shows me the current period. How do I access previous periods to approve payroll.
    Adam3030 32 views 0 comments Started by Adam3030 July 20, 2021 3:03PM
  • I have a question regarding how to categorize my income tax payments I make each year in wave, but specifically due to the fact that my income tax gets paid immediately. When my tax professional informs me of my tax owed, it is paid at that very moment. Therefore, my tax payments cannot even be considered a long term or short term liability. How t…
    BV00 2 views 0 comments Started by BV00 July 19, 2021 3:50AM
  • Hi, When I set up Wave Payroll years ago I chose a monthly payroll frequency and now due to changes in my business I need to change it to be twice monthly. When I check the settings it seems to say this is not possible for some reason. How do I make this change? Thanks!
    countyline 5 views 0 comments Started by countyline June 23, 2021 1:49AM
  • We invited one of our employees to be an editor under our new business account, but she's no longer able to receive any emails from WaveApps. We have an old business account that she was also an editor in, but we've already removed her access there since we're already migrating to the new one. She's still not able to receive any email copy nor t…
    TheOracl3 43 views 8 comments Most recent by BethExpHert May 28, 2021 10:20AM
  • Is there an option for that?
    jndnclean 35 views 4 comments Most recent by cfiverson May 24, 2021 5:39AM
  • With the change of removing WAVE from ADP, will my contractors still be paid via ADP? Or do I need to re- enter all their data into WAVE for them to be paid?
    DinaT 3 views 1 comment Most recent by NancyC May 7, 2021 7:22PM
  • I've entered 2 employees but unfortunately I used the same email address for both. When I edit the employee, it says "Email is not editable because has accepted Wave access" for both employees. I tried contacting support but I got no response. Please help.
    eproulx 13 views 3 comments Most recent by AlexL May 7, 2021 2:03PM
  • My payroll to the entire worldwide support team for COVID testing is now being held up or missing due to a company called DecisionLogic. I received a random request to enter my bank information and password. I cannot have 2 factor authentication since Wave will not import transactions from Wells Fargo with 2FA. So, I have an open account to any…
    chr_bailey 12 views 2 comments Most recent by AlexL April 23, 2021 1:30PM
  • We are a small corporation in Canada. Our only employees are owners, so we have no reason to use Wave's payroll service. That said, we would still like to input gross and net pay so that our Wave reports document the differentiation between the two. It would be an added bonus to account for source deductions (tax and CPP only) as well, although no…
    RPI20 25 views 1 comment Most recent by JulianP April 14, 2021 7:33PM
  • My company has occupations that fall under different risk codes. We will be performing one type of work that falls under a particular risk code one day, and then another on a different day. Is there a way two add multiple codes and then add hours to the payroll according to the task and related risk code? I sure don't want to be paying a higher L …
    pathays 6 views 2 comments Most recent by pathays April 2, 2021 3:59PM
  • I am a single-member LLC that just finished my first full year of business. My CPA had me open a SEP IRA and contribute for my previous year's taxes (2020), which we are able to do through April of the current year (2021). The check has cleared and in Wave, shows as a 2021 expense. How should I categorize this expense? How can I attribute the e…
    NimbusUnlimited 7 views 1 comment Most recent by Mikeg April 1, 2021 10:24PM
  • I've set up my pay schedule for bi-weekly (pay periods are Monday to Sunday) with Friday (5 days after pay period ends) as pay day. However, in my set up before I was able to run my first payroll the pay period changed from March 1, 2021 - March 14, 2021 to March 8, 2021 - March 21, 2021 ... I have employee hours for March 1st that have not been p…
    LauraCCR 17 views 1 comment Most recent by LauraCCR March 16, 2021 4:11PM
  • California EED does not have wave on the list of payroll services for small business does any one know what address should be used ?
    bill82962 54 views 3 comments Most recent by KristenV March 15, 2021 8:52PM
  • I think I got tripped up by the new payroll accounting process. As a result, my balance sheet shows, within current assets, a negative balance in an account called "Wave Payroll Clearing." How do I clear that negative balance out?
    PR_1 48 views 1 comment Most recent by KiahD March 9, 2021 9:54PM
  • I have two journaled payroll entries on 12/15/2020 and 12/30/2020. I do not want to use "liability" to track the tax splits, but when I change it, I just get the "There was an error saving". I can change all other journaled payroll entries just fine. Any ideas of what is wrong?
    NoviceCorp 11 views 1 comment Most recent by AlexL March 9, 2021 3:10PM
  • Is there any form of customer service I can contact directly? Multiple tickets requested and no one gets back to me. My payroll says that my pay has been deposited but nothing hit my bank account, and I have bills to pay! I've already checked with my bank to see if there is a hold placed on the deposit and nothing. Its impossible to get in contac…
    Steve_P 55 views 3 comments Most recent by Steve_P March 2, 2021 1:05AM
  • Hello, I have an erroneous journal entry I attempted to delete, but it still reports itself in the gross pay of my profit and loss balance sheet. I need to be able to remove it completely at the very least from being counted. I understand Wave does not allow you to delete a journal entry.
    dbuch 13 views 2 comments Most recent by dbuch March 1, 2021 8:33PM
    I downloaded and printed the W3 for my employee and the amount in box 18. Local wages, tips, etc. is double what it should be. All of the other boxes are correct. How do I correct this???
    DCT 1 view 1 comment Most recent by JulianP February 22, 2021 9:02PM
  • I'm trying to understand why the direct deposits I have going out are stuck in "scheduled"?! First Wave calls my company a risk and blocks us from being able to accept payments via invoice. Now you can take our money and hold it hostage when I have two contractors we have to pay and we are a day behind and I'm not happy about that at al…
    Jazz_NeCole 12 views 2 comments Most recent by Jazz_NeCole February 20, 2021 4:22AM