Payroll & Employees Technical Support


Discussion List

  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 8 views 0 comments Started by AlexL April 12, 2021 2:12PM
  • Whether you’re just getting started with Payroll by Wave or you’re a Payroll vet, it’s good to know that you’re doing the right thing every time you approve a payroll. Our three key steps towards complete payroll confidence will help ensure that your employees are paid correctly, accurately, and on time. * Get all of your business and employee in…
    James_Hudson Announcement 96 views 0 comments Started by James_Hudson May 24, 2018 4:01PM
  • Hi, When I set up Wave Payroll years ago I chose a monthly payroll frequency and now due to changes in my business I need to change it to be twice monthly. When I check the settings it seems to say this is not possible for some reason. How do I make this change? Thanks!
    countyline 5 views 0 comments Started by countyline June 23, 2021 1:49AM
  • We invited one of our employees to be an editor under our new business account, but she's no longer able to receive any emails from WaveApps. We have an old business account that she was also an editor in, but we've already removed her access there since we're already migrating to the new one. She's still not able to receive any email copy nor t…
    TheOracl3 29 views 8 comments Most recent by BethExpHert May 28, 2021 10:20AM
  • Is there an option for that?
    jndnclean 31 views 4 comments Most recent by cfiverson May 24, 2021 5:39AM
  • I would like to pay my employees but whenever I try to go through the identity verification process for Direct Deposit Authorization, I get a gray popup that says " refused to connect." I need to have this fixed as soon as possible. What should be done?
    RaisingIssues81 7 views 1 comment Most recent by JulianP May 17, 2021 8:54PM
  • With the change of removing WAVE from ADP, will my contractors still be paid via ADP? Or do I need to re- enter all their data into WAVE for them to be paid?
    DinaT 9 views 1 comment Most recent by NancyC May 7, 2021 7:22PM
  • I've entered 2 employees but unfortunately I used the same email address for both. When I edit the employee, it says "Email is not editable because has accepted Wave access" for both employees. I tried contacting support but I got no response. Please help.
    eproulx 12 views 3 comments Most recent by AlexL May 7, 2021 2:03PM
  • My payroll to the entire worldwide support team for COVID testing is now being held up or missing due to a company called DecisionLogic. I received a random request to enter my bank information and password. I cannot have 2 factor authentication since Wave will not import transactions from Wells Fargo with 2FA. So, I have an open account to any…
    chr_bailey 12 views 2 comments Most recent by AlexL April 23, 2021 1:30PM
  • We are a small corporation in Canada. Our only employees are owners, so we have no reason to use Wave's payroll service. That said, we would still like to input gross and net pay so that our Wave reports document the differentiation between the two. It would be an added bonus to account for source deductions (tax and CPP only) as well, although no…
    RPI20 21 views 1 comment Most recent by JulianP April 14, 2021 7:33PM
  • My company has occupations that fall under different risk codes. We will be performing one type of work that falls under a particular risk code one day, and then another on a different day. Is there a way two add multiple codes and then add hours to the payroll according to the task and related risk code? I sure don't want to be paying a higher L …
    pathays 2 views 2 comments Most recent by pathays April 2, 2021 3:59PM
  • I am a single-member LLC that just finished my first full year of business. My CPA had me open a SEP IRA and contribute for my previous year's taxes (2020), which we are able to do through April of the current year (2021). The check has cleared and in Wave, shows as a 2021 expense. How should I categorize this expense? How can I attribute the e…
    NimbusUnlimited 3 views 1 comment Most recent by Mikeg April 1, 2021 10:24PM
  • I've set up my pay schedule for bi-weekly (pay periods are Monday to Sunday) with Friday (5 days after pay period ends) as pay day. However, in my set up before I was able to run my first payroll the pay period changed from March 1, 2021 - March 14, 2021 to March 8, 2021 - March 21, 2021 ... I have employee hours for March 1st that have not been p…
    LauraCCR 15 views 1 comment Most recent by LauraCCR March 16, 2021 4:11PM
  • California EED does not have wave on the list of payroll services for small business does any one know what address should be used ?
    bill82962 39 views 3 comments Most recent by KristenV March 15, 2021 8:52PM
  • I think I got tripped up by the new payroll accounting process. As a result, my balance sheet shows, within current assets, a negative balance in an account called "Wave Payroll Clearing." How do I clear that negative balance out?
    PR_1 30 views 1 comment Most recent by KiahD March 9, 2021 9:54PM
  • I have two journaled payroll entries on 12/15/2020 and 12/30/2020. I do not want to use "liability" to track the tax splits, but when I change it, I just get the "There was an error saving". I can change all other journaled payroll entries just fine. Any ideas of what is wrong?
    NoviceCorp 11 views 1 comment Most recent by AlexL March 9, 2021 3:10PM
  • Is there any form of customer service I can contact directly? Multiple tickets requested and no one gets back to me. My payroll says that my pay has been deposited but nothing hit my bank account, and I have bills to pay! I've already checked with my bank to see if there is a hold placed on the deposit and nothing. Its impossible to get in contac…
    Steve_P 51 views 3 comments Most recent by Steve_P March 2, 2021 1:05AM
  • Hello, I have an erroneous journal entry I attempted to delete, but it still reports itself in the gross pay of my profit and loss balance sheet. I need to be able to remove it completely at the very least from being counted. I understand Wave does not allow you to delete a journal entry.
    dbuch 19 views 2 comments Most recent by dbuch March 1, 2021 8:33PM
    I downloaded and printed the W3 for my employee and the amount in box 18. Local wages, tips, etc. is double what it should be. All of the other boxes are correct. How do I correct this???
    DCT 3 views 1 comment Most recent by JulianP February 22, 2021 9:02PM
  • I'm trying to understand why the direct deposits I have going out are stuck in "scheduled"?! First Wave calls my company a risk and blocks us from being able to accept payments via invoice. Now you can take our money and hold it hostage when I have two contractors we have to pay and we are a day behind and I'm not happy about that at al…
    Jazz_NeCole 12 views 2 comments Most recent by Jazz_NeCole February 20, 2021 4:22AM
  • Is there currently any way to print or export employee timesheets in order for the timecards to be saved on my PC?
    JacquelineB 39 views 3 comments Most recent by AlexL February 16, 2021 8:15PM
  • Posting under a new discussion since my question has gone unanswered on the another thread. If there is not enough tax withholdings to cover the Sick and Family Medical Leave Credit and a refund is owed, how is this recorded through the payroll journal transaction? Where is the offset for the credit to income reflected since there is no debit ava…
    NEWLLC 2 views 1 comment Most recent by AlexL February 16, 2021 4:12PM
  • I have my payroll set up and the first payroll should have been processed for the month of January. When I click on the dates to change this from February to January, the dates wont change. Does anyone know how I can run a January payroll?
    TFerris 3 views 1 comment Most recent by AlexL February 16, 2021 3:59PM
  • Two Questions One of our business partners (who is an active W-2 earner in our company) has an IWO for child support. **Q1: **How do we label this deduction in payroll? Our current method is: Credit Account > Employee Payments Received "Employee Benefits Received" - - We created it as an after-tax deduction from pay - - Problem: I…
    mafost 115 views 3 comments Most recent by AlexL February 16, 2021 2:22PM
  • Hello - how can I get this fixed? Wave support is only bots, can't call or chat with someone who can fix this. I was charged $92 for February even though I deactivated my account weeks ago! And no one is answering the number given on my bank charge! This is bordering on fraud and I need to know how this can be rectified.
    ppinc 7 views 1 comment Most recent by AlexL February 10, 2021 9:17PM
  • Hello - I am struggling to correctly manage payroll transactions as the net pay and tax transactions are being duplicated when imported from my bank account. What should I be associating with the clearing house vs payroll liabilities. Help
    FPride 21 views 3 comments Most recent by AlexL February 10, 2021 9:06PM
  • I paid a 1099 contractor's bills via the Payroll function 4 times. The first three I was able to merge the Accounting/Transactions Bill/Payroll entry with the Bank imported Withdrawal entry. The 4th set of transactions allows me to check both entries and Merge button is not greyed out and I can click it but nothing happens. Transactions have match…
    jchazo 16 views 3 comments Most recent by NancyC February 10, 2021 8:42PM
  • On any given pay period, I may have one or more Deleted Payrolls due to last-minute modifications as I am processing. The deleted payroll journal entry always shows up on the Transaction page and prior to the upgrade, I would just delete the bad ones and Approve the correct one. Now when I try to delete, the error msg says "The selected tran…
    bucy99 258 views 11 comments Most recent by AlexL February 9, 2021 2:53PM
  • I just added my first timecard employee, so far they have all been salaried. I was expecting them to be able to enter their hours directly in Wave, but that doesn't seem to be the case. Am I missing something?
    KeithPaskett 138 views 2 comments Most recent by FridayCoffee February 6, 2021 7:13PM
  • I am used to using Surepayroll. Why is payroll cost and withdrawal amount different?
    AnnaB 33 views 4 comments Most recent by AlexL February 5, 2021 5:31PM
  • Wave's introduction of the "Wave Payroll Clearing" account is fine, I suppose. BUT I have a situation dated early January 2021, where I have a credit to the clearing account which has not been (automatically) matched with the payment from the bank account. I have tried allocating the payment transaction to the clearing account, but Wave …
    ZimboDave 28 views 1 comment Most recent by AlexL February 5, 2021 4:47PM