Payroll & Employees Technical Support


Discussion List

  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 4 views 0 comments Started by AlexL April 12, 2021 2:12PM
  • Whether you’re just getting started with Payroll by Wave or you’re a Payroll vet, it’s good to know that you’re doing the right thing every time you approve a payroll. Our three key steps towards complete payroll confidence will help ensure that your employees are paid correctly, accurately, and on time. * Get all of your business and employee in…
    James_Hudson Announcement 103 views 0 comments Started by James_Hudson May 24, 2018 4:01PM
  • California EED does not have wave on the list of payroll services for small business does any one know what address should be used ?
    bill82962 83 views 4 comments Most recent by htbaxter January 8, 2022 12:28AM
  • We clicked to reinstate the employee however he is still listed as 'dismissed' status. It has been a few days since we attempted to reinstate this employee. Under Employment Status, we see the option to Cancel Reinstatement. Seems to indicate that the reinstatement is pending.. Emailed support a few days ago but no…
    LinearDynamics 14 views 0 comments Started by LinearDynamics January 5, 2022 2:04PM
  • I've been trying to process my payroll for a couple days now, but the payday shows 01/01/2022 instead of being 12/31/21. I cannot edit pay range (get an "issue calculating payroll) nor pay day (12/31 is an invalid date.) Every past month I've had payday be the last day of the month. Why in this most important month is it shifted to 1/1/22? …
    lexxone 25 views 0 comments Started by lexxone December 24, 2021 4:22PM
  • Note that if you use payroll in Wave that they have set the default stat holiday days of observance for Christmas Day and Boxing Day on incorrect dates. They should be set to Monday the 27th and Tuesday the 28th respectively. As a small business many of us are fully staffed on Christmas Eve - the day Wave has chosen to default for observing Christ…
    carolaustin 37 views 0 comments Started by carolaustin December 23, 2021 12:55PM
  • We invited one of our employees to be an editor under our new business account, but she's no longer able to receive any emails from WaveApps. We have an old business account that she was also an editor in, but we've already removed her access there since we're already migrating to the new one. She's still not able to receive any email copy nor t…
    TheOracl3 63 views 9 comments Most recent by Adeline_Chin1 December 22, 2021 10:41AM
  • We used the ERC this year, and in Q2 and Q3 Wave filed Form 941 with the IRS indicating that we had an Overpayment (Line 15) and checked the box "Send a refund." However, to my knowledge, I've not seen the refund from either quarter. Is there a way to tell how this refund was made (e.g. direct deposit or mailed check) and if it even was…
    Spencer55 18 views 0 comments Started by Spencer55 November 30, 2021 9:04PM
  • Hello, I invited our accountant as a user (Admin user) through his email (Zoho mail). He received the invite email, but without a body/content for him to accept the invite. I will be glad to get help.
    FranklinChibuisi 8 views 1 comment Most recent by jnerpel November 2, 2021 9:43PM
  • I would like to pay my employees but whenever I try to go through the identity verification process for Direct Deposit Authorization, I get a gray popup that says " refused to connect." I need to have this fixed as soon as possible. What should be done?
    RaisingIssues81 188 views 8 comments Most recent by Brendon October 22, 2021 7:40PM
  • * I pay contractors quarterly. Your pricing says, "$6 per independent contractor paid". Is that per month? For example, if I pay 4 contractors in January, the extra fee would be $24. Is that correct? * Let's say in February and March I don't pay any contractors, do I now pay $0 in extra fees for that month, EVEN if I plan to pay those co…
    redtopper 10 views 0 comments Started by redtopper October 14, 2021 1:44PM
  • Hi, I recently setup a vendor and have received two bills. The first bill was paid manually via an ACH bank payment. The second bill was paid via payroll. When I view the Statement of Earnings for the vendor, the year-to-date value only includes the bill paid via payroll. What steps do I need to take for the first bill to be included in year-to…
    4nthony 17 views 0 comments Started by 4nthony October 7, 2021 6:23PM
  • I was made the Admin on WAVE for a business to run their payroll and keep their books. I entered all the information to run payroll the first month, but it did not go through and now I cannot contact support because it says I only have a free account ( I login with my own personal login because I also have a personal WAVE account. Any help is ap…
    suzi27 13 views 0 comments Started by suzi27 October 4, 2021 3:40PM
  • No Federal Tax (Zero) on Employee Pay preview detail summary prior to authorization for either prior pay periods nor current pay period payroll runs. Hesitant to authorize and run final payroll. Only one employee. Added a second employee for current pay period with timesheet for test and behaves the same. Not sure if related but when attempti…
    FordHarley 18 views 0 comments Started by FordHarley September 28, 2021 10:58PM
  • My employer is paying me in Semi-monthly. But the gross pay amount is always different in each pay check because he is using Wave. The difference is always few dollars to around 20 dollars for me. But my peer has her latest paycheque with almost $200 less in her gross pay. Is this normal? I always have the same gross amount and deduction for every…
    FionaGohEmp 10 views 0 comments Started by FionaGohEmp September 24, 2021 5:57AM
  • When I record 20 vacation hours taken for a salaried employee it now shows Available Vacation -20 hours. How do I add the vacation hours they’re entitled to so the available hours don’t show as a negative?
    Kara 7 views 0 comments Started by Kara September 13, 2021 2:07AM
  • I didn't run payroll in Oct, Nov, or Dec last year. I want to run a Jan payroll, but I only want it to cover Jan 2020. When I try to run it, it defaults to the Oct 2019 pay period. How do I change that?
    savvyed 83 views 4 comments Most recent by Lakota September 8, 2021 3:10PM
  • edaeda
    Hello, When I click on the Employee button under Payroll in the left panel, it opens Benefits & Deductions Report. I am unable to see the employee tab Any ideas? Thank you Eda
    eda 3 views 0 comments Started by eda August 20, 2021 7:21PM
  • Im consistently getting this error: Authorization expired Sorry, your session has expired, and we are unable to continue. Error 9200 There doesnt seem to have any way to resolve it. I need assistance in trying to fix this issue. Thanks
    brodriguez0825 38 views 4 comments Most recent by brodriguez0825 August 19, 2021 3:59PM
  • Does anyone know how to go about amending a W-2 with Wave's payroll provider? There is no contact number and they are slow to respond to emails. Need to amend the form to file this year's taxes.
    nautilus 3 views 0 comments Started by nautilus August 18, 2021 7:36PM
  • Is it possible to run Payroll and pay an employee through a PayPal account? If so how can I do this? Thanks, Stefan
    stefancox 5 views 0 comments Started by stefancox August 6, 2021 9:19PM
  • Background I need to add some missed time from last pay period to an employee's next pay. I see that I can add a "Wage Adjustment" benefit to the employee but I'm not 100% certain of how this would work. The description states: "Adjustment to payroll wages. Vacation is accrued as per your vacation policy." — but that's not 100…
    LukeD 23 views 0 comments Started by LukeD August 5, 2021 1:05PM
  • New to Wave Payroll. Our last pay period closed, but I cannot go back to approve the payroll / issue checks. The Dashboard only shows me the current period. How do I access previous periods to approve payroll.
    Adam3030 38 views 0 comments Started by Adam3030 July 20, 2021 3:03PM
  • I have a question regarding how to categorize my income tax payments I make each year in wave, but specifically due to the fact that my income tax gets paid immediately. When my tax professional informs me of my tax owed, it is paid at that very moment. Therefore, my tax payments cannot even be considered a long term or short term liability. How t…
    BV00 6 views 0 comments Started by BV00 July 19, 2021 3:50AM
  • Hi, When I set up Wave Payroll years ago I chose a monthly payroll frequency and now due to changes in my business I need to change it to be twice monthly. When I check the settings it seems to say this is not possible for some reason. How do I make this change? Thanks!
    countyline 8 views 0 comments Started by countyline June 23, 2021 1:49AM
  • Is there an option for that?
    jndnclean 44 views 4 comments Most recent by cfiverson May 24, 2021 5:39AM
  • With the change of removing WAVE from ADP, will my contractors still be paid via ADP? Or do I need to re- enter all their data into WAVE for them to be paid?
    DinaT 3 views 1 comment Most recent by NancyC May 7, 2021 7:22PM
  • I've entered 2 employees but unfortunately I used the same email address for both. When I edit the employee, it says "Email is not editable because has accepted Wave access" for both employees. I tried contacting support but I got no response. Please help.
    eproulx 13 views 3 comments Most recent by AlexL May 7, 2021 2:03PM
  • My payroll to the entire worldwide support team for COVID testing is now being held up or missing due to a company called DecisionLogic. I received a random request to enter my bank information and password. I cannot have 2 factor authentication since Wave will not import transactions from Wells Fargo with 2FA. So, I have an open account to any…
    chr_bailey 14 views 2 comments Most recent by AlexL April 23, 2021 1:30PM
  • We are a small corporation in Canada. Our only employees are owners, so we have no reason to use Wave's payroll service. That said, we would still like to input gross and net pay so that our Wave reports document the differentiation between the two. It would be an added bonus to account for source deductions (tax and CPP only) as well, although no…
    RPI20 46 views 1 comment Most recent by JulianP April 14, 2021 7:33PM
  • My company has occupations that fall under different risk codes. We will be performing one type of work that falls under a particular risk code one day, and then another on a different day. Is there a way two add multiple codes and then add hours to the payroll according to the task and related risk code? I sure don't want to be paying a higher L …
    pathays 5 views 2 comments Most recent by pathays April 2, 2021 3:59PM