Mobile Technical Support

Discussion List

  • Hey Wavers! On Saturday, June 8th, between 12:00 a.m. – 8:00 a.m. EST, automatic scanning for Receipts by Wave will be unavailable while we do some planned maintenance. During this maintenance period, receipts will still be processed and you’ll be able to add details manually and post to accounting. Thanks for your understanding. You can …
    Katie_Wave Announcement 10 views 0 comments Started by Katie_Wave June 7, 2019 9:18PM
  • Due to ongoing issues with a third party provider, uploading receipts by emailing them from your primary email address to [email protected] is currently unavailable. In the meantime, you can upload receipts using the Receipts by Wave app for Android or iOS, or directly from Purchases > Receipts using the Upload a receipt button. If you …
    Charlotte Announcement 494 views 7 comments Most recent by JamieD March 19, 2019 5:54PM
  • Hello, whenever I take pictures with my phone of receipts, the app does not recognise the merchant or the amount paid anymore. I tried deleting and reinstalling the app but it's still the same.
    thejadeli 18 views 6 comments Most recent by alexlewiszarkos June 18, 2019 10:23PM
  • I captured receipts with the iPhone Camera, it extracted data, but does not show the receipt and no matter what shows the status as “Offline” when connected by WiFi. What’s going on? Others have seen the same bug. When wi this crucial step be fixed?
    ThurstonPrint 14 views 4 comments Most recent by Myron June 10, 2019 8:08PM
  • I do try and use my iPad Pro as much as I can when I'm traveling, it's just a nicer work surface than the iPhone for my remote office tasks. The iPad apps for Wave Receipts and Wave Invoices are direct iPhone ports. They are not full screen, they do not rotate to landscape and I would love to see the WaveApps optimized for iPad. Thanks You
    TLCINC_18 61 views 4 comments Most recent by dandies May 29, 2019 2:23AM
  • My invoice app on my iPhone has been slow and buggy the last few months....even upgraded from 6 to 6s plus and still buggy
    HvacPlumbelectricATL 12 views 1 comment Most recent by alexlewiszarkos May 6, 2019 4:48PM
  • Since a few weeks since the last update (3.7.9) there are lots of different issues with the receipts app, none of which occurred before. * App is often "stuck", not responding at times when you're trying to switch between tabs * App has the message "Offline" stuck at the top, almost always – even when there is a good wifi connection. * Uplo…
    prmsss Closed 110 views 8 comments Most recent by Charlotte April 22, 2019 8:59PM
  • hi all, I have both waves receipts and invoices app installed on my mobile .However, i have noticed that after the recent updates the apps don't load up quickly even when having a fast internet connection.Is there any solution for this ?
    Yking 7 views 5 comments Most recent by Zoe_caff April 22, 2019 5:24PM
  • Whenever I select text while in text entry mode, the screen enlarges so big that I can't do anything except hit the back button to get out of the enlarged screen. For example, I'm using the "Add a Customer" feature and entering in the info, I want to copy the phone number and paste it into the "Mobile" box. When I long press the phone number to…
    Ajoat 13 views 1 comment Most recent by JamieD April 18, 2019 5:39PM
  • I've recently photographed around maybe 100 receipts (in batches of approx 8-10) using the Android app, but after the first few were processed & uploaded successfully, processing seems to have stopped & I have the majority stuck in the 'PROCESSING' column, displaying 'Unknown Merchant' & 'Uncategorized''. I was able to manually proc…
    kacit 32 views 2 comments Most recent by kacit March 20, 2019 4:55PM
  • Can recipts be setup to auto catergorize recipts ie all shell recipts are gas are business , cash? Would save so much time entering common recipts
    Mattme 11 views 2 comments Most recent by Mattme March 8, 2019 8:52PM
  • I have the (more actions) on my mobile phone but when I choose print it temporarily sets up to print as I see the print screen momentarily (split second), then I am simply looking at my invoice again with no printed invoice. I have checked other apps that I frequently print from and flawless operation occurs, I only cannot print from wave? I hav…
    Garwood 19 views 0 comments Started by Garwood February 23, 2019 6:54PM
  • Please add sign in option android app Yahoo mail users . Please please please Only seen gmail sign in
    Mijanur 8 views 1 comment Most recent by Samd February 22, 2019 6:01PM
  • My wave invoice app won't let me upload my logo. Keeps saying: "error uploading" I'm well under the size/scale limits add have tried .png and .jpg files. Any thoughts anyone?
    SeriousMischief1 Closed 76 views 3 comments Most recent by Katie_Wave February 22, 2019 3:13PM
  • I sent 5 receipts for processing a few days ago. Today when I turned on the app it says no receipts for processing. So those 5 receipts have disappeared. I've re-done one of them about 10 mins ago and the app still says processing. What can I do to get the app to work for me? EDIT - it is working, I didn't know that I had to slide the screen t…
    graham 39 views 3 comments Most recent by Charlotte February 11, 2019 9:37PM
  • I enjoy using the app on my previous phone (Sony), but after changing to iPhone, I totally dannot use the app, everytime I try open the app, it shows error message that “cannot load the content” even I deleted the app and re-install again, it can’t even show the login page, but I can use it through the web and on my ops phone. How should I tackle …
    KL1226 10 views 0 comments Started by KL1226 January 31, 2019 1:35AM
  • When I upload a receipt and go in to edit it, why isn't the gst automatically calculated? I have indicated that it includes gst, however seem to have to manually input the amount of tax that is included in the total amount of receipt. Am I doing something wrong?
    jacquiek 30 views 0 comments Started by jacquiek January 24, 2019 5:51AM
  • Hi Been a while since I used Wave receipts (2 months) and now nothing will upload. Keep getting “unable to sync” message. It always took some time to upload multiple receipts now just 2 won’t go at all. Can anyone pls help?
    PeterFree 16 views 0 comments Started by PeterFree January 23, 2019 6:34PM
  • Hi. I’m suddenly having issues with the receipts app where it cannot accesss my phone’s camera. It worked fine in the past. I’ve tried deleting and reloading it to no avail. I click on Allow Camera Access but the app does not respond. It will let me do everything else though. I have an iPhone SE with an updated Safari browser, but this is th…
    Farmgal 16 views 2 comments Most recent by Farmgal January 23, 2019 12:29AM
  • Dear Wavers, Thank you so much for taking the time to voice your feedback in this discussion. We appreciate you, we’ve heard you, and we’ll be making some changes to the updates described in the email you received on Monday. First and foremost, we apologize for the lack of clarity in our initial message. As evidenced by the feedback we’ve…
    Charlotte Closed 759 views 43 comments Most recent by Rahim January 22, 2019 8:31AM
  • Hi Wave team, I'd just like to raise an issue that I've had since I started using the Reciepts app. My device is a Samsung Note 8 The checkmark button to confirm your taken photographs for processing is too close to the edge of the screen, meaning for right handed users especially, pressing the button is often accompanied with a bit of a rig…
    DubMFG 15 views 0 comments Started by DubMFG January 19, 2019 7:13PM
  • I'm a newbie. I need some help understanding the Invoice App. A client invited me and I set up an online Wave account. Online I can see my Personal Account but in the Wave Invoice app I cant switch to my Personal account, only my client is listed under the Switch Business feature. Are accounts identified by email? I assumed that I would be able …
    JayLode 16 views 0 comments Started by JayLode January 10, 2019 6:24PM
  • I tried to import two client contacts on my iphone this morning in preparation for appointments later today. Customers Add (+) Import from contacts Search and found Select contact Done Click on Done is as far as I can get. Screen gives a short fade out and back in but goes no further. Have to cancel. Never had this problem before. Pe…
    clancularius 15 views 1 comment Most recent by JamieD November 12, 2018 9:16PM
  • This discussion was created from comments split from: Problems with receipts.
    System 79 views 7 comments Most recent by Calvin June 30, 2018 11:11AM
  • I've added a receipt and it's stuck in processing for more than 2 weeks. An orange bar is displayed in Status of the receipt and shows "Processing" but no data. How can I delete the record and re-upload the receipt?
    ssameer 14 views 0 comments Started by ssameer February 16, 2018 6:43AM
  • I am having this issue of the app hanging and shut down when trying to load existing receipts on my phone rather than taking new photo. Thanks.
    ianton 13 views 1 comment Most recent by Alexia February 13, 2018 9:43PM
  • I am finding that I cannot add cents on the receipts app on my iphone? Is there perhaps a workaround for this?
    sshelver 52 views 7 comments Most recent by Bon_Ap_Jordan January 25, 2018 8:46AM
  • Hello. I am struggling trying to find where to remove my sales tax (gst) from my template on my android phone as I'm no longer required to charge it.
    Kerwin Norton 187 views 1 comment Most recent by James_Hudson January 23, 2018 5:53PM
  • dondon
    Hi, The other day I uploaded many receipts (more than 100) and most all seemed to go through ok. However, I currently have 20 receipts stuck in the processing tab of the mobile app (iOS). Interestingly, when logged into the web interface (Chrome on PC), I am able to find all of the 'stuck' receipts and am able to verify them all. They all show a…
    don 112 views 2 comments Most recent by Charlotte January 11, 2018 12:25PM
  • Hi everyone, I had a push notification from Invoice app which simply said 'lol'. Can someone help me decipher this message? I know what it means, but it really has no place in this context.
    nathan Closed 20 views 4 comments Most recent by Charlotte December 1, 2017 6:08PM