Mobile Technical Support

 

Discussion List

  • Due to ongoing issues with a third party provider, uploading receipts by emailing them from your primary email address to [email protected] is currently unavailable. In the meantime, you can upload receipts using the Receipts by Wave app for Android or iOS, or directly from Purchases > Receipts using the Upload a receipt button. If you ha…
    Charlotte Announcement 578 views 10 comments Most recent by EmmaP March 20, 2020 6:55PM
  • Hey Wavers! On Saturday, June 8th, between 12:00 a.m. – 8:00 a.m. EST, automatic scanning for Receipts by Wave will be unavailable while we do some planned maintenance. During this maintenance period, receipts will still be processed and you’ll be able to add details manually and post to accounting. Thanks for your understanding. You can read m…
    Katie_Wave Announcement 46 views 0 comments Started by Katie_Wave June 7, 2019 9:18PM
  • I captured receipts with the iPhone Camera, it extracted data, but does not show the receipt and no matter what shows the status as “Offline” when connected by WiFi. What’s going on? Others have seen the same bug. When wi this crucial step be fixed?
    ThurstonPrint 1K views 29 comments Most recent by AlexL September 28, 2020 2:21PM
  • Hi all I have recently joined the world of "Wave", and I am still finding my feet. I have also downloaded the Wave app to my mobile, and now I wondering if it is possible to present an invoice on my mobile, when in front of a client, and being able to have them sign it? Please help
    7Stars 6 views 1 comment Most recent by AlexL September 24, 2020 7:43PM
  • Hey Wavers, Wave Receipts is not currently available for Android in the Google Play Store. We’re working on making the app available to you again, and we’ll update you on this post when that’s possible. In the meantime, you can upload receipts directly in your Wave account or email receipts to Wave. Learn more about receipt uploads here, and e…
    JustinA 2.9K views 36 comments Most recent by AlexL September 22, 2020 5:28PM
  • Hello, After being able to take around 20 photos of my receipts smoothly, the camera function no longer works. I can still access the camera function but the icon that actually takes the photo is greyed out and cannot be selected. For reference, I am on an android phone. Regards,
    Noobie 12 views 1 comment Most recent by AlexL September 21, 2020 3:16PM
  • Android app. How do you delete a customer? If feels like this app was made in 10 minutes..
    Boston_Power01 12 views 1 comment Most recent by AlexL August 28, 2020 2:28PM
  • Hi, I'm having trouble downloading the receipts for android app. I'm using a galaxy S8, but having no luck. Any advice?
    TCHealth 12 views 1 comment Most recent by AlexL August 12, 2020 8:33PM
  • Hi there! I’m having an issue since getting the Waves Receipts app last week where when I upload screenshots, the info is extracted but the image is stuck permanently loading. This is majorly inconvenient when I have many receipts from the same seller for different items. -I’m on iOS -I have the latest app version -I have enabled all permissi…
    FelixBH 13 views 2 comments Most recent by FelixBH August 4, 2020 7:12PM
  • The app is still showing as offline despite deleting reloading app. Also how do you upload digital receipts, I was trying with screen shots but it won’t recognise:(
    Helenelr 13 views 1 comment Most recent by CallieP July 22, 2020 8:36PM
  • Hi, I'm new to Wave and the Wave mobile app. I'm trying to understand how to upload many receipts quickly and efficiently. Right now the scanning time is very long - and I read on the website it can take an hour? How is everyone uploading multiple receipts and verifying them - in a quick efficient manner? Do you scan your receipts at once, then g…
    Irened 27 views 4 comments Most recent by Irened June 30, 2020 6:55PM
  • Am trying to upload a PNG or JPG logo which is 24KB. However in invoice customization it gives error as belpw Upload an image that is less than 10MB in size.
    voyageshub 19 views 1 comment Most recent by ConnorM June 19, 2020 6:15PM
  • This discussion was created from comments split from: Setting up for more than one business.
    System 16 views 2 comments Most recent by ConnorM May 29, 2020 7:14PM
  • ETLETL
    I have a Personal account and I have a lot of receipts uploaded showing "Ready" status. Is there any risk that there will be too many--or from too long ago--and they will start disappearing? (Followup question: Is there any way to post them to accounting en masse?)
    ETL 16 views 1 comment Most recent by ConnorM May 29, 2020 4:46PM
  • We're a catering company and our grocery bills are quite extensive, usually 14" long or more. How can we easily entre/scan these on the go?
    Michael_FDL 25 views 1 comment Most recent by AlexL May 22, 2020 2:57PM
  • Big Greeting to Wave Team, Thanks, Wave for everything it's very good, And I have already download Wave applications which is very good working very good but I cannot see my Estimates I cannot create a new one I think you have to put this optional if this is possible because it will help so many people to use more all Wave services.
    Ribier 20 views 10 comments Most recent by Ribier May 20, 2020 5:52AM
  • Hi! In the app, I've added a tax definition. I want to remove it because it is incorrect. There is no obvious way to do this. Please help.
    nebrox 21 views 1 comment Most recent by JordanD May 11, 2020 4:45PM
  • Hi! I have several issues with the receipts app on IOS. First of all, it randomly goes offline, and all receipts entered will not show up in the accounting even when the app goes back online. Then, the app is very slow and several things randomly don't work. Sometimes, it is impossible to view the photo of the receipts as they are constantly &qu…
    Ramy 698 views 11 comments Most recent by ConnorM April 17, 2020 8:45PM
  • I have been trying to add 9 receipts to my Wave account, but the receipts stay in the status of 'Processing'. There doesn't seem to be a way to edit them on the Web; I can edit the information on mobile (Android app) — but then still find myself unable to 'Post to accounting', essentially making them unavailable for my bookkeeping. Any help to res…
    ldanielswakman 99 views 17 comments Most recent by NicoletteB April 16, 2020 7:19PM
  • Its been a few months since this post was made in April 2019. The app continues to have these same issues and I'm wondering what update there is to these problems. * App is often "stuck", not responding at times when you're trying to switch between tabs * App has the message "Offline" stuck at the top, almost always – even whe…
    jonrnickel 183 views 7 comments Most recent by Playwest March 30, 2020 5:34PM
  • afhafh
    I'm trying to figure out how to scan receipts on the wave app for android. It is mentioned on the blog here: https://www.waveapps.com/blog/news/receipt-scanning-app See this screenshot: https://prnt.sc/qiqev2 The link goes to an error page and when you search for Wave in Goggle Play the one listed only has invoicing available....? Please tell me w…
    afh 103 views 7 comments Most recent by ConnorM March 20, 2020 1:16PM
  • Hi folks, about 10 days ago, I took pics of all our receipts and processed them all in the wave receipts app. But they are not showing up in the wave accounting. The 'exporting' suggestions don't seem to be applicable time. Last year was a breeze. Did something change? Any help would be appreciated, cuz entering hundreds of receipts individually w…
    Rollout 24 views 1 comment Most recent by ConnorM March 4, 2020 10:19PM
  • Hi Everyone, I upload my receipts with the Wave Receipts App but it crashes A LOT!! It just closes down and often I will take a photo of a receipt and the photo won't register - what should I do??? Please HELLLPPPP!! Thanks so much!
    kariboo_27 26 views 0 comments Started by kariboo_27 February 28, 2020 6:17AM
  • I downloaded the app how do I create invoice
    Gideon 20 views 1 comment Most recent by EmmaP February 20, 2020 8:25PM
  • App closing out before invoice is completed and all information just input on the new invoice is gone.
    2020 20 views 2 comments Most recent by AlexL February 6, 2020 9:56PM
  • I uploaded my invoice from other software. After approving draft and apply payment using iPhone app, cant seem to change to apply payment date as the text appear on white and the background on white... is anyone experiencing this?
    Joel 26 views 1 comment Most recent by AlexL January 10, 2020 8:49PM
  • I wish to delete my Wave account on a mobile but i am concerned this will clear the account totally, i have replaced the mobile and need to lose the information ? Any help would be appreciated
    56Raymond 37 views 3 comments Most recent by AlexL December 17, 2019 3:22PM
  • Hello, Please can anyone tell me how I can edit the default sections subheading, footer and notes? I'm not able to type in the boxes?! I am able to type in the other boxes, but not these. Thanks
    FiFiM 36 views 13 comments Most recent by Barsin November 28, 2019 6:54PM
  • Every time I try to open the invoice app I just get an error message stating ‘Can’t load content. Sorry there’s been an error while loading content.’ I’ve tried uninstalling and redownloading the apps but no such luck.
    kyrstie_rankine 59 views 1 comment Most recent by ConnorM November 19, 2019 7:19PM
  • After setting up Invoice and Reciepts by Wave on my android, I have lost all invoices, all estimates and Wave no longer has any record of my bank information?!?! Everything is gone and support cannot log into the android app, even with my permission, to try to figure out the issue. Repeatedly asked for someone with access the app, with no answer.…
    AndrewGSierraScreens 41 views 1 comment Most recent by AlexL November 1, 2019 6:08PM
  • Having trouble signing in . I sign in and repeats the same process of logging in . Please help
    Frankyj Closed 26 views 1 comment Most recent by AlexL October 25, 2019 6:58PM