Mobile Technical Support
Discussion List
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Hey Wavers! On Saturday, June 8th, between 12:00 a.m. – 8:00 a.m. EST, automatic scanning for Receipts by Wave will be unavailable while we do some planned maintenance. During this maintenance period, receipts will still be processed and you’ll be able to add details manually and post to accounting. Thanks for your understanding. You can read m…
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Due to ongoing issues with a third party provider, uploading receipts by emailing them from your primary email address to [email protected] is currently unavailable. In the meantime, you can upload receipts using the Receipts by Wave app for Android or iOS, or directly from Purchases > Receipts using the Upload a receipt button. If you ha…
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Every time I try to open the invoice app I just get an error message stating ‘Can’t load content. Sorry there’s been an error while loading content.’ I’ve tried uninstalling and redownloading the apps but no such luck.
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After setting up Invoice and Reciepts by Wave on my android, I have lost all invoices, all estimates and Wave no longer has any record of my bank information?!?! Everything is gone and support cannot log into the android app, even with my permission, to try to figure out the issue. Repeatedly asked for someone with access the app, with no answer.…
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Is there a limit to the number of receipts I can input? I just inputted a receipt, but it does not show up. I took a picture and filled in the details and pushed the check mark. There are 11 receipts on the android app so far.
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Its been a few months since this post was made in April 2019. The app continues to have these same issues and I'm wondering what update there is to these problems. * App is often "stuck", not responding at times when you're trying to switch between tabs * App has the message "Offline" stuck at the top, almost always – even whe…
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I cannot log into my account using the option to log in through the google account which is what I use on the desktop version, is there something I can do to log into the mobile account?
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Hi! I have several issues with the receipts app on IOS. First of all, it randomly goes offline, and all receipts entered will not show up in the accounting even when the app goes back online. Then, the app is very slow and several things randomly don't work. Sometimes, it is impossible to view the photo of the receipts as they are constantly &qu…
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I understand the need to use the camera for Receipts; it's obviously a core functionality for the app to do its thing. I'd like to know though, why my front-facing camera pops up on starting the app. Seems unnecessary at best, and definitely creepy at worst.
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Hello, I am having problems with Receipts. I cannot load receipts anymore through my phone. I'd love suggestions. I have lots of receipts to upload and I don;t know how to go about this. Thanks in advance. Ana
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After recent update, the app is logging out always, so every time i need to type user and password
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My receipts are not being read by my phone as it did last year. I get the pic but on my phone must manually enter Vender names , dates, amounts. What am I doing wrong?
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Hi, I started using Wave a few days ago because I have a backlog of hundreds of receipts. I know how to add multiple receipts (drag and drop receipt photo onto the "Upload" page under Transactions) but I wonder if there is a limit to how many I can upload at one time? I just tried uploading nine receipts, but only 5 are currently proces…
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I made an addition of two categories in Chart of Accounts. It shows up on the website but not on my phone app.
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what I phone do I need
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The pics I took with my mobile phone (iPhone 6) are not showing up on the website. It says I have no receipts to display. I have taken at least 10 pics.
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I added expense account category licenses and fees and it doesn't show up on my phone app. I am trying to categorize my receipts from my android phone - now the purchase of food products does not show up I am frustrated with the app and I have a sales tax deadline approaching
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I have captured all my receipts with your the waves receipt app , VAT has been added to all reciepts. I have added a sales tax to my invoices and charged to multiple customers I can see in the reports menu Sales Tax that it is adding up all the invoices where I am charging VAT, the issue comes in as all the reciepts I have captured with VAT adde…
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Hi everyone, I am newish using Wave accounting app, so far I am really thankful for such help. I am wondering about the GST, BAS and ATO reporting obligations, how can I do it? Thanks for your help and understanding
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I have taken photos of all my receipts but when I go to process them they do not appear
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I captured receipts with the iPhone Camera, it extracted data, but does not show the receipt and no matter what shows the status as “Offline” when connected by WiFi. What’s going on? Others have seen the same bug. When wi this crucial step be fixed?
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Hello, whenever I take pictures with my phone of receipts, the app does not recognise the merchant or the amount paid anymore. I tried deleting and reinstalling the app but it's still the same.
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My invoice app on my iPhone has been slow and buggy the last few months....even upgraded from 6 to 6s plus and still buggy
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Since a few weeks since the last update (3.7.9) there are lots of different issues with the receipts app, none of which occurred before. * App is often "stuck", not responding at times when you're trying to switch between tabs * App has the message "Offline" stuck at the top, almost always – even when there is a good wifi conn…
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hi all, I have both waves receipts and invoices app installed on my mobile .However, i have noticed that after the recent updates the apps don't load up quickly even when having a fast internet connection.Is there any solution for this ?
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Whenever I select text while in text entry mode, the screen enlarges so big that I can't do anything except hit the back button to get out of the enlarged screen. For example, I'm using the "Add a Customer" feature and entering in the info, I want to copy the phone number and paste it into the "Mobile" box. When I long press…
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I have an iPhone and when setting up wave I chose to use Face ID. I was trying to add some contacts to my wave account and the Face ID kept showing up. All was going well until the Face ID did not work once and the app switched it off but now after I put my email and password in it tells me that Face ID was turned off and pressing ‘ok’ will log me…
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I've recently photographed around maybe 100 receipts (in batches of approx 8-10) using the Android app, but after the first few were processed & uploaded successfully, processing seems to have stopped & I have the majority stuck in the 'PROCESSING' column, displaying 'Unknown Merchant' & 'Uncategorized''. I was able to manually proces…
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I've recently photographed around maybe 100 receipts (in batches of approx 8-10) using the Android app, but after the first few were processed & uploaded successfully, processing seems to have stopped & I have the majority stuck in the 'PROCESSING' column, displaying 'Unknown Merchant' & 'Uncategorized''. I was able to manually proces…
