Mobile Technical Support


Discussion List

  • Due to ongoing issues with a third party provider, uploading receipts by emailing them from your primary email address to [email protected] is currently unavailable. In the meantime, you can upload receipts using the Receipts by Wave app for Android or iOS, or directly from Purchases > Receipts using the Upload a receipt button. If you ha…
    Charlotte Announcement 679 views 12 comments Most recent by KiahD June 28, 2021 8:55PM
  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 16 views 0 comments Started by AlexL April 12, 2021 2:11PM
  • Hey Wavers! On Saturday, June 8th, between 12:00 a.m. – 8:00 a.m. EST, automatic scanning for Receipts by Wave will be unavailable while we do some planned maintenance. During this maintenance period, receipts will still be processed and you’ll be able to add details manually and post to accounting. Thanks for your understanding. You can read m…
    Katie_Wave Announcement 44 views 0 comments Started by Katie_Wave June 7, 2019 9:18PM
  • djbdjb
    Sending Paid Receipts from the desktop is easy using the dropdown to choose the from account we want to use, but on mobile platform, there is no way to choose from one of our alt emails only the primary shows with no selection choices. Anyone else have this issue?
    djb 5 views 0 comments Started by djb May 19, 2022 11:40PM
  • I have multiple users entering invoices and everyday several of them report they cannot create an invoice because they get an error message that states there is A Data Validation error. What is the cause of this and is there a cure?
    BrianG 14 views 1 comment Most recent by BrianG March 25, 2022 6:08PM
  • Hi I have been using Receipts mobile app (iOS) to scan receipts for long time, taking advantage of the OCR capability. I am aware of the discussion in 2019 about Wave supressing the functionality and then setting it back. However, since a few months I'm unable to OCR any recepit. All needs to be entered manally, I have checked the "Capture …
    tonilou 14 views 0 comments Started by tonilou March 19, 2022 1:33PM
  • Hi! I have several issues with the receipts app on IOS. First of all, it randomly goes offline, and all receipts entered will not show up in the accounting even when the app goes back online. Then, the app is very slow and several things randomly don't work. Sometimes, it is impossible to view the photo of the receipts as they are constantly &qu…
    Ramy 1.4K views 17 comments Most recent by SianB March 10, 2022 2:28PM
  • I captured receipts with the iPhone Camera, it extracted data, but does not show the receipt and no matter what shows the status as “Offline” when connected by WiFi. What’s going on? Others have seen the same bug. When wi this crucial step be fixed?
    ThurstonPrint 1.8K views 33 comments Most recent by hyperthing March 2, 2022 7:45PM
  • Ok --- I don't log into Wave that often but it's critical at tax time. I've emailed all kinds of receipts throughout the year and yet I can't find the anywhere in Wave.. I look under transactions and they aren't there... any suggestions on where to find them?
    sakendrick 14 views 0 comments Started by sakendrick February 13, 2022 1:58AM
  • Hi, does anyone know if there is a way of archiving receipts? Or a way of searching 'done' receipts? Or a way of changing the order in which 'done' receipts are listed and so I could look through them either in alphabetical order or date order? The App has a search function but not all of my 'done' receipts have synced to the app, why is this, …
    Adam77 35 views 4 comments Most recent by JohnBiz January 28, 2022 5:11PM
  • I am based in the UK and use Wave on my PC. I can see there should be a Wave Invoicing App according to the Apple App store However, when searching on my phone it does not show up. Any ideas why this might be? I have tried on an Android Device via the Google Play store and it shows up a…
    wavelogic 61 views 0 comments Started by wavelogic January 20, 2022 12:16PM
  • Cash App Balance: How to Check Cash App Card Balance? Cash App Direct Deposit Pending :- The Cash App is a popular money app among people for its user-friendly interface and features. The Square Cash App offers a series of features which includes online money transfer, receiving payments, utility bills, Cash App card and Direct Deposit Cash App f…
    matthewpaul23 281 views 0 comments Started by matthewpaul23 January 19, 2022 11:13AM
  • Hi Wave folk. Have you stopped the Wave mobile app in Australia ? It was working perhaps within the last week when I checked in to get some info while away. I went to use it to check something this morning, and I get a message . . . ! App update required This version of Wave invoicing is no longer supported. Please download the update to co…
    Hot_Glass 38 views 3 comments Most recent by Hot_Glass October 27, 2021 7:56AM
  • With the Cash App, you can transfer money almost instantly. When this is not the case, the app will inform you that the transfer is started but not yet complete. This is called 'Payment Pending'. The Cash App tends to handle problems in most cases if users wait a few hours. It's very likely that you will want to learn more about this subject if yo…
    matthewpaul23 1K views 0 comments Started by matthewpaul23 October 4, 2021 11:07AM
  • The app is currently stuck in "offline" mode, and when looking to update it / delete and reinstall, I get a "This app is currently not available in your country or region" error. Any thoughts? Or was the app just removed from the store? Using an iPhone 7, iOS 14.3 Based in South Africa Thanks!
    Jon_SA 1.3K views 8 comments Most recent by GoranB September 19, 2021 2:13AM
  • I know that you work hard around the clock to live a healthy life and meet the daily expenses. And to keep the smooth flow of life, it is important to get paid on time every month. Sadly, everyone does not get paid on time. Delay in salaries and payments are a disappointing fact that everyone faces in life, but now the solution has been found to t…
    edwardcurtina04 61 views 0 comments Started by edwardcurtina04 September 14, 2021 10:35AM
  • P_QP_Q
    Hi, My wave receipt app was being a little buggy recently so I decided to delete and reinstall. After I deleted it and went to search on the app store I get an error message saying 'the app is not available in my region.' I'm in the UK and have obviously had the app before. Does anyone have any ideas on how I can re-download the app?
    P_Q 40 views 1 comment Most recent by KiahD July 9, 2021 7:56PM
  • Discontinuing that app OCR capabilities is a terrible idea! Your app and OCR capabilities allowed me to manage expenses efficiently while on the move. I used to be a big fan and have recommend your app to my friends, but now I'm so disappointed. Are you sure that you can't bring back this feature?
    TopServ 101 views 0 comments Started by TopServ July 7, 2021 8:48PM
    I have a Personal account and I have a lot of receipts uploaded showing "Ready" status. Is there any risk that there will be too many--or from too long ago--and they will start disappearing? (Followup question: Is there any way to post them to accounting en masse?)
    ETL 57 views 7 comments Most recent by ETL June 29, 2021 2:22PM
  • Hello, when I am using Chrome on iPhone everytime I open the bookmark to load a receipt I have to login. Why is the site not recognizing my session as still active? How to resolve?
    Decisive1 3 views 2 comments Most recent by Decisive1 June 28, 2021 11:51PM
  • I'm in the US and trying to download the Wave Receipts App. I scan the QR code from my phone to my computer. The QR reader pulls up a big box with only a url, and below has the option to go to the URL. When I click the link, it takes me to a webpage (Firefox is my phone browser) that does not load. I then logged into Wave on my phone, asked HELP …
    JulyeE 55 views 5 comments Most recent by KiahD June 22, 2021 5:15PM
  • I desperately need to edit some recurring invoices but can see no way to do this within the app. Any advice?
    wildmercury 2 views 3 comments Most recent by KiahD June 17, 2021 8:39PM
    The receipts app for IOS is keeping the camera on when pictures are not being taken. Can this be changed? It’s a bit creepy
    MGD 11 views 2 comments Most recent by KiahD May 27, 2021 3:12PM
    When I review uploaded receipts on the app, both tax rate and subtotal are not automatically added. When I manually select the tax rate applicable it calculates as 0 unless I manually add the subtotal first. This can be a bit annoying as some receipts don’t show the subtotal. Is there a way to change this? When I first started uploading receip…
    MGD 12 views 2 comments Most recent by KiahD May 27, 2021 1:39PM
  • Hi. My app has stopped responding when adding invoices. I have looked on the App Store for an update but the app is no longer available in the UK.
    LyndseyT 24 views 1 comment Most recent by AlexL May 6, 2021 2:44PM
  • Please note: this discussion has been closed as it contains outdated information. Please click here for the latest on Wave Receipts. Hey Wavers, Wave Receipts is not currently available for Android in the Google Play Store. We’re working on making the app available to you again, and we’ll update you on this post when that’s possible. In the me…
    JustinA Closed 10.9K views 53 comments Most recent by APP April 2, 2021 5:32AM