Mobile Technical Support

 

Discussion List

  • Due to ongoing issues with a third party provider, uploading receipts by emailing them from your primary email address to [email protected] is currently unavailable. In the meantime, you can upload receipts using the Receipts by Wave app for Android or iOS, or directly from Purchases > Receipts using the Upload a receipt button. If you ha…
    Charlotte Announcement 631 views 12 comments Most recent by KiahD June 28, 2021 8:55PM
  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 1 view 0 comments Started by AlexL April 12, 2021 2:11PM
  • Hey Wavers! On Saturday, June 8th, between 12:00 a.m. – 8:00 a.m. EST, automatic scanning for Receipts by Wave will be unavailable while we do some planned maintenance. During this maintenance period, receipts will still be processed and you’ll be able to add details manually and post to accounting. Thanks for your understanding. You can read m…
    Katie_Wave Announcement 41 views 0 comments Started by Katie_Wave June 7, 2019 9:18PM
  • P_QP_Q
    Hi, My wave receipt app was being a little buggy recently so I decided to delete and reinstall. After I deleted it and went to search on the app store I get an error message saying 'the app is not available in my region.' I'm in the UK and have obviously had the app before. Does anyone have any ideas on how I can re-download the app?
    P_Q 11 views 1 comment Most recent by KiahD July 9, 2021 7:56PM
  • The app is currently stuck in "offline" mode, and when looking to update it / delete and reinstall, I get a "This app is currently not available in your country or region" error. Any thoughts? Or was the app just removed from the store? Using an iPhone 7, iOS 14.3 Based in South Africa Thanks!
    Jon_SA 247 views 5 comments Most recent by GoranB July 8, 2021 3:33AM
  • Discontinuing that app OCR capabilities is a terrible idea! Your app and OCR capabilities allowed me to manage expenses efficiently while on the move. I used to be a big fan and have recommend your app to my friends, but now I'm so disappointed. Are you sure that you can't bring back this feature?
    TopServ 12 views 0 comments Started by TopServ July 7, 2021 8:48PM
  • ETLETL
    I have a Personal account and I have a lot of receipts uploaded showing "Ready" status. Is there any risk that there will be too many--or from too long ago--and they will start disappearing? (Followup question: Is there any way to post them to accounting en masse?)
    ETL 31 views 7 comments Most recent by ETL June 29, 2021 2:22PM
  • Hello, when I am using Chrome on iPhone everytime I open the bookmark to load a receipt I have to login. Why is the site not recognizing my session as still active? How to resolve?
    Decisive1 1 view 2 comments Most recent by Decisive1 June 28, 2021 11:51PM
  • Hi! I have several issues with the receipts app on IOS. First of all, it randomly goes offline, and all receipts entered will not show up in the accounting even when the app goes back online. Then, the app is very slow and several things randomly don't work. Sometimes, it is impossible to view the photo of the receipts as they are constantly &qu…
    Ramy 1.1K views 16 comments Most recent by KiahD June 23, 2021 6:47PM
  • I'm in the US and trying to download the Wave Receipts App. I scan the QR code from my phone to my computer. The QR reader pulls up a big box with only a url, and below has the option to go to the URL. When I click the link, it takes me to a webpage (Firefox is my phone browser) that does not load. I then logged into Wave on my phone, asked HELP …
    JulyeE 22 views 5 comments Most recent by KiahD June 22, 2021 5:15PM
  • I desperately need to edit some recurring invoices but can see no way to do this within the app. Any advice?
    wildmercury 1 view 3 comments Most recent by KiahD June 17, 2021 8:39PM
  • MGDMGD
    The receipts app for IOS is keeping the camera on when pictures are not being taken. Can this be changed? It’s a bit creepy
    MGD 11 views 2 comments Most recent by KiahD May 27, 2021 3:12PM
  • MGDMGD
    When I review uploaded receipts on the app, both tax rate and subtotal are not automatically added. When I manually select the tax rate applicable it calculates as 0 unless I manually add the subtotal first. This can be a bit annoying as some receipts don’t show the subtotal. Is there a way to change this? When I first started uploading receip…
    MGD 11 views 2 comments Most recent by KiahD May 27, 2021 1:39PM
  • Hi. My app has stopped responding when adding invoices. I have looked on the App Store for an update but the app is no longer available in the UK.
    LyndseyT 11 views 1 comment Most recent by AlexL May 6, 2021 2:44PM
  • I captured receipts with the iPhone Camera, it extracted data, but does not show the receipt and no matter what shows the status as “Offline” when connected by WiFi. What’s going on? Others have seen the same bug. When wi this crucial step be fixed?
    ThurstonPrint 1.5K views 32 comments Most recent by alvinlui April 5, 2021 10:47AM
  • Please note: this discussion has been closed as it contains outdated information. Please click here for the latest on Wave Receipts. Hey Wavers, Wave Receipts is not currently available for Android in the Google Play Store. We’re working on making the app available to you again, and we’ll update you on this post when that’s possible. In the me…
    JustinA Closed 9K views 53 comments Most recent by APP April 2, 2021 5:32AM
  • Wave must have given up on the App! It used to work....sort of.....but for the past year if I upload a receipt from my camera roll (Iphone 8+, latest IOS) the picture just never completes loading. The picture quality is worse if using the camera straight from the app so the aforementioned method is preferred. Also Wave please let us attach a recei…
    devillierselectric 2 views 0 comments Started by devillierselectric March 11, 2021 6:30PM
  • In the Wave Invoicing app on my Samsung Tablet A, I am trying to customize my invoices by adding a clearer PNG of my company logo. After pressing "UPLOAD" in the company logo upload page, I get offered to choose gallery or Google photos, I choose my Gallery, locate the logo, although after I press it, I immediately get looped back to the…
    Onesimus_45116 671 views 1 comment Most recent by AlexL March 2, 2021 8:02PM
  • I've created and sent 4 invoices for which I have emails as well as recorded payments. But now when I signed it shows no invoices. What can I do ? Can I get any info that's on previous invoices to get back and link to my desktop?
    Suave1 1 view 1 comment Most recent by JulianP February 26, 2021 7:18PM
  • Hello - I'm having trouble with the receipts app no longer taking photos - or rather, sometimes taking them. When I tap the button to take the photo, it doesn't work. I realize this may be because I'm using an old iPhone 6 - iOS version 12.5.1 - could this be an app update problem?
    Libby 1 view 1 comment Most recent by AlexL February 24, 2021 9:27PM
  • My company has multiple employees who use company credit cards. How can I set them up so individual employees can upload receipts with their phones without being primary users. I do not want them to have access to the account.
    VV_Admin 41 views 1 comment Most recent by NancyC February 16, 2021 9:58PM
  • I am trying to send invoices via the mobile app unsuccessfully. I am not getting the "More" option to select sms. I am seeing Edit invoice and Preview but not more. So I am only able to send invoices via my laptop .
    Vnaturals 21 views 2 comments Most recent by RadenWide January 19, 2021 8:32PM
  • I’m having an issue with the app not sending the invoice emails out to my customers as well as not sending the copy to myself. Any help is appreciated.
    Drjohnsurie 12 views 1 comment Most recent by JulianP January 18, 2021 7:59PM
  • When using an iPhone that has a notch in the screen, I can use the top bar to hit back or more actions in the invoice app. I believe the buttons are slightly shifted, and the OS touch areas (time, signal status, etc) prevent the app buttons from being tapable.
    brovalex 11 views 5 comments Most recent by AlexL January 11, 2021 5:25PM
  • This is a response to my previous question, I understand that I cannot add any collaborators to my Wave just because of my location - Kenya- which is a bummer. In the case of upgrading my laptop and phone, in the very near future, will I still be blocked rom installing Wave on a new device?
    Bituru 11 views 1 comment Most recent by AlexL January 11, 2021 4:30PM
  • I am trying to download the waveapps on my spare iPhone 7. I am unable to find the app in the AppStore, so I tried to google for the app and clicked on it. Then it says that the app is not available in my region or country. I tried changing my country to USA and Canada, both didn't work either. iPhone 7 Mobile version: 14.2 Location: Singapore
    vixistyle 152 views 1 comment Most recent by JulianP December 22, 2020 9:55PM
  • Hi. I am new to wave and have a lot of questions I would like to ask before joining. I find it infuriating that you have no direct point of contact and that I am forced to sign up to your platform to be able to aks the questions I have before I am ready to sign up. This is not how you should force potential customers into giving up their private i…
    DuncanFarmer 641 views 1 comment Most recent by JulianP December 14, 2020 8:24PM
  • Hi, I'm having trouble downloading the receipts for android app. I'm using a galaxy S8, but having no luck. Any advice?
    TCHealth 651 views 3 comments Most recent by JulianP December 8, 2020 7:20PM
  • I'm attempting to get the Share Link for to send to a client. Previous guidance says to tap the "More" button in the upper right of the Edit Invoice screen to get the link, but on iOS, the only options are Delete, Message Customer, Duplicate, Mark as sent, Save, Preview, and Cancel. Right now, I'm having to save the Invoice, go to my l…
    DaddyRabbit78 11 views 0 comments Started by DaddyRabbit78 December 7, 2020 5:24PM
  • Hi all I have recently joined the world of "Wave", and I am still finding my feet. I have also downloaded the Wave app to my mobile, and now I wondering if it is possible to present an invoice on my mobile, when in front of a client, and being able to have them sign it? Please help
    7Stars 1 view 1 comment Most recent by AlexL September 24, 2020 7:43PM
  • Hello, After being able to take around 20 photos of my receipts smoothly, the camera function no longer works. I can still access the camera function but the icon that actually takes the photo is greyed out and cannot be selected. For reference, I am on an android phone. Regards,
    Noobie 11 views 1 comment Most recent by AlexL September 21, 2020 3:16PM