Mobile Technical Support

 

Discussion List

  • Due to ongoing issues with a third party provider, uploading receipts by emailing them from your primary email address to [email protected] is currently unavailable. In the meantime, you can upload receipts using the Receipts by Wave app for Android or iOS, or directly from Purchases > Receipts using the Upload a receipt button. If you ha…
    Charlotte Announcement 587 views 10 comments Most recent by EmmaP March 20, 2020 6:55PM
  • Hey Wavers! On Saturday, June 8th, between 12:00 a.m. – 8:00 a.m. EST, automatic scanning for Receipts by Wave will be unavailable while we do some planned maintenance. During this maintenance period, receipts will still be processed and you’ll be able to add details manually and post to accounting. Thanks for your understanding. You can read m…
    Katie_Wave Announcement 42 views 0 comments Started by Katie_Wave June 7, 2019 9:18PM
  • I am trying to send invoices via the mobile app unsuccessfully. I am not getting the "More" option to select sms. I am seeing Edit invoice and Preview but not more. So I am only able to send invoices via my laptop .
    Vnaturals 14 views 2 comments Most recent by RadenWide January 19, 2021 8:32PM
  • The app is currently stuck in "offline" mode, and when looking to update it / delete and reinstall, I get a "This app is currently not available in your country or region" error. Any thoughts? Or was the app just removed from the store? Using an iPhone 7, iOS 14.3 Based in South Africa Thanks!
    Jon_SA 18 views 1 comment Most recent by JulianP January 18, 2021 9:51PM
  • I’m having an issue with the app not sending the invoice emails out to my customers as well as not sending the copy to myself. Any help is appreciated.
    Drjohnsurie 7 views 1 comment Most recent by JulianP January 18, 2021 7:59PM
  • When using an iPhone that has a notch in the screen, I can use the top bar to hit back or more actions in the invoice app. I believe the buttons are slightly shifted, and the OS touch areas (time, signal status, etc) prevent the app buttons from being tapable.
    brovalex 15 views 5 comments Most recent by AlexL January 11, 2021 5:25PM
  • This is a response to my previous question, I understand that I cannot add any collaborators to my Wave just because of my location - Kenya- which is a bummer. In the case of upgrading my laptop and phone, in the very near future, will I still be blocked rom installing Wave on a new device?
    Bituru 13 views 1 comment Most recent by AlexL January 11, 2021 4:30PM
  • I am trying to download the waveapps on my spare iPhone 7. I am unable to find the app in the AppStore, so I tried to google for the app and clicked on it. Then it says that the app is not available in my region or country. I tried changing my country to USA and Canada, both didn't work either. iPhone 7 Mobile version: 14.2 Location: Singapore
    vixistyle 23 views 1 comment Most recent by JulianP December 22, 2020 9:55PM
  • Hey Wavers, Wave Receipts is not currently available for Android in the Google Play Store. We’re working on making the app available to you again, and we’ll update you on this post when that’s possible. In the meantime, you can upload receipts directly in your Wave account or email receipts to Wave. Learn more about receipt uploads here, and e…
    JustinA 5.4K views 46 comments Most recent by AlexL December 17, 2020 2:41PM
  • Hi. I am new to wave and have a lot of questions I would like to ask before joining. I find it infuriating that you have no direct point of contact and that I am forced to sign up to your platform to be able to aks the questions I have before I am ready to sign up. This is not how you should force potential customers into giving up their private i…
    DuncanFarmer 10 views 1 comment Most recent by JulianP December 14, 2020 8:24PM
  • Hi, I'm having trouble downloading the receipts for android app. I'm using a galaxy S8, but having no luck. Any advice?
    TCHealth 14 views 3 comments Most recent by JulianP December 8, 2020 7:20PM
  • I'm attempting to get the Share Link for to send to a client. Previous guidance says to tap the "More" button in the upper right of the Edit Invoice screen to get the link, but on iOS, the only options are Delete, Message Customer, Duplicate, Mark as sent, Save, Preview, and Cancel. Right now, I'm having to save the Invoice, go to my l…
    DaddyRabbit78 10 views 0 comments Started by DaddyRabbit78 December 7, 2020 5:24PM
  • I captured receipts with the iPhone Camera, it extracted data, but does not show the receipt and no matter what shows the status as “Offline” when connected by WiFi. What’s going on? Others have seen the same bug. When wi this crucial step be fixed?
    ThurstonPrint 1.2K views 31 comments Most recent by Barsin November 3, 2020 7:59PM
  • Hi all I have recently joined the world of "Wave", and I am still finding my feet. I have also downloaded the Wave app to my mobile, and now I wondering if it is possible to present an invoice on my mobile, when in front of a client, and being able to have them sign it? Please help
    7Stars 2 views 1 comment Most recent by AlexL September 24, 2020 7:43PM
  • Hello, After being able to take around 20 photos of my receipts smoothly, the camera function no longer works. I can still access the camera function but the icon that actually takes the photo is greyed out and cannot be selected. For reference, I am on an android phone. Regards,
    Noobie 12 views 1 comment Most recent by AlexL September 21, 2020 3:16PM
  • Android app. How do you delete a customer? If feels like this app was made in 10 minutes..
    Boston_Power01 12 views 1 comment Most recent by AlexL August 28, 2020 2:28PM
  • Hi there! I’m having an issue since getting the Waves Receipts app last week where when I upload screenshots, the info is extracted but the image is stuck permanently loading. This is majorly inconvenient when I have many receipts from the same seller for different items. -I’m on iOS -I have the latest app version -I have enabled all permissi…
    FelixBH 17 views 2 comments Most recent by FelixBH August 4, 2020 7:12PM
  • The app is still showing as offline despite deleting reloading app. Also how do you upload digital receipts, I was trying with screen shots but it won’t recognise:(
    Helenelr 14 views 1 comment Most recent by CallieP July 22, 2020 8:36PM
  • Hi, I'm new to Wave and the Wave mobile app. I'm trying to understand how to upload many receipts quickly and efficiently. Right now the scanning time is very long - and I read on the website it can take an hour? How is everyone uploading multiple receipts and verifying them - in a quick efficient manner? Do you scan your receipts at once, then g…
    Irened 24 views 4 comments Most recent by Irened June 30, 2020 6:55PM
  • Am trying to upload a PNG or JPG logo which is 24KB. However in invoice customization it gives error as belpw Upload an image that is less than 10MB in size.
    voyageshub 14 views 1 comment Most recent by ConnorM June 19, 2020 6:15PM
  • This discussion was created from comments split from: Setting up for more than one business.
    System 13 views 2 comments Most recent by ConnorM May 29, 2020 7:14PM
  • ETLETL
    I have a Personal account and I have a lot of receipts uploaded showing "Ready" status. Is there any risk that there will be too many--or from too long ago--and they will start disappearing? (Followup question: Is there any way to post them to accounting en masse?)
    ETL 14 views 1 comment Most recent by ConnorM May 29, 2020 4:46PM
  • We're a catering company and our grocery bills are quite extensive, usually 14" long or more. How can we easily entre/scan these on the go?
    Michael_FDL 33 views 1 comment Most recent by AlexL May 22, 2020 2:57PM
  • Big Greeting to Wave Team, Thanks, Wave for everything it's very good, And I have already download Wave applications which is very good working very good but I cannot see my Estimates I cannot create a new one I think you have to put this optional if this is possible because it will help so many people to use more all Wave services.
    Ribier 23 views 10 comments Most recent by Ribier May 20, 2020 5:52AM
  • Hi! In the app, I've added a tax definition. I want to remove it because it is incorrect. There is no obvious way to do this. Please help.
    nebrox 28 views 1 comment Most recent by JordanD May 11, 2020 4:45PM
  • Hi! I have several issues with the receipts app on IOS. First of all, it randomly goes offline, and all receipts entered will not show up in the accounting even when the app goes back online. Then, the app is very slow and several things randomly don't work. Sometimes, it is impossible to view the photo of the receipts as they are constantly &qu…
    Ramy 822 views 11 comments Most recent by ConnorM April 17, 2020 8:45PM
  • I have been trying to add 9 receipts to my Wave account, but the receipts stay in the status of 'Processing'. There doesn't seem to be a way to edit them on the Web; I can edit the information on mobile (Android app) — but then still find myself unable to 'Post to accounting', essentially making them unavailable for my bookkeeping. Any help to res…
    ldanielswakman 154 views 17 comments Most recent by NicoletteB April 16, 2020 7:19PM
  • Its been a few months since this post was made in April 2019. The app continues to have these same issues and I'm wondering what update there is to these problems. * App is often "stuck", not responding at times when you're trying to switch between tabs * App has the message "Offline" stuck at the top, almost always – even whe…
    jonrnickel 207 views 7 comments Most recent by Playwest March 30, 2020 5:34PM
  • afhafh
    I'm trying to figure out how to scan receipts on the wave app for android. It is mentioned on the blog here: https://www.waveapps.com/blog/news/receipt-scanning-app See this screenshot: https://prnt.sc/qiqev2 The link goes to an error page and when you search for Wave in Goggle Play the one listed only has invoicing available....? Please tell me w…
    afh 104 views 7 comments Most recent by ConnorM March 20, 2020 1:16PM
  • Hi folks, about 10 days ago, I took pics of all our receipts and processed them all in the wave receipts app. But they are not showing up in the wave accounting. The 'exporting' suggestions don't seem to be applicable time. Last year was a breeze. Did something change? Any help would be appreciated, cuz entering hundreds of receipts individually w…
    Rollout 24 views 1 comment Most recent by ConnorM March 4, 2020 10:19PM
  • Hi Everyone, I upload my receipts with the Wave Receipts App but it crashes A LOT!! It just closes down and often I will take a photo of a receipt and the photo won't register - what should I do??? Please HELLLPPPP!! Thanks so much!
    kariboo_27 28 views 0 comments Started by kariboo_27 February 28, 2020 6:17AM