Help Center Discussion

For discussion & feedback regarding Wave's Help Center.
 

Discussion List

  • (Image) What version of Wave accounting am I using?If you created your Wave account any time from the beginning of 2018, you're using the latest version of Wave's accounting features. Throughout this year, we've also been migrating existing custome... Read the full story here
    System 1.1K views 22 comments Most recent by HSMD August 26, 2019 3:51AM
  • I am brand new to Wave and was setting up my account when I accidentally imported 8 months of duplicate transactions. Is there an easy way to delete them? I have turned off the automatic download of future transactions but how best to clean up the mess?
    lenniello 13 views 4 comments Most recent by lenniello August 25, 2019 7:10PM
  • Hi Guys, About to do my gst return for June/July in NZ. I'm sure I 'reconciled april and May but doesn't show I have now, which means I don't have a starting balance for June. What may I have done wrong and can I just put in the June starting balance and if so how?? Cheers, Phil
    philm326 10 views 3 comments Most recent by amandak August 25, 2019 7:04PM
  • Hi Guys Im getting really frustrated. Multipule times I have contacted support and its been weeks. This community software has just allowed me in (MASSIVE BUGS) finally and all questions around the one im asking are not helping. 🤯 How do I add email addresses to this drop down? (Image)
    Brendan1234B 7 views 2 comments Most recent by amandak August 25, 2019 6:41PM
  • (Image) Upcoming changes to bank connection availabilityThis article applies to Wave customers in the UK and EU. The Payment Services Directive 2 (PSD2) is regulating banks in the European Economic Area (EEA) to open their APIs to allow Third Party Pro... Read the full story here
    System 4.6K views 49 comments Most recent by amandak August 25, 2019 6:33PM
  • (Image) Tax services with WavePayroll by Wave offers an additional Tax Service for several states within the US. With this service, Wave can pay and file your state and federal taxes when you activate your Payroll account. All ... Read the full story here
    System 3.2K views 2 comments Most recent by amandak August 25, 2019 6:04PM
  • I've got multiple Wave and corresponding Stripe accounts. When I create an invoice for one business and it gets paid by customer through Wave/Stripe facility, the money ends up in another of my bank accounts, not the one that corresponds to the Wave/Stripe account that the invoice was created from. I can't seem to find anyway of finding where thi…
    boooost 2 views 0 comments Started by boooost August 25, 2019 9:06AM
  • (Image) Understanding bank connectionsWave works with a specialist provider of secure bank data connections to offer you the ability to import your bank transaction data. We believe data connections are a huge asset when it comes to yo... Read the full story here
    System 3.9K views 6 comments Most recent by LisaW_2 August 25, 2019 1:40AM
  • (Image) Simple inventory entry & tracking in WaveWhen you spend time and money to build up a stock of items that you can sell, you have converted cash into an asset known as "inventory." To properly assess the state of your business, it... Read the full story here
    System 9.5K views 55 comments Most recent by mjz August 25, 2019 12:04AM
  • (Image) Checkout by Wave: An easy, professional way to get paid up frontDo you want to get paid for a service or product you offer, without needing to create an invoice every time? Checkout does just that! You can probably think of lots of situations where it makes sen... Read the full story here
    System 3K views 25 comments Most recent by MarcusW August 24, 2019 6:34PM
  • Apparently waveapps hasn't been able to connect to BBT since march. Will this ever be fixed?
    BRTermite 3 views 0 comments Started by BRTermite August 24, 2019 5:09PM
  • (Image) Connect your bank account to WaveLove typing long lists of transactions? No? Here's how to connect your bank accounts to Wave, so that your transactions can update automatically! To connect a bank account to Wave: Click Banking i... Read the full story here
    System 12.6K views 92 comments Most recent by dBarbara August 24, 2019 3:21PM
  • An existing connection to PNC has stopped working. I have tried re-entering the credentials several times to no avail. I also updated the security questions on the PNC side to see if that would help but the old questions are still showing up in Wave. What needs to be done for PNC to push the new questions to Wave?
    n8hackett 6 views 1 comment Most recent by mickleford August 24, 2019 2:46PM
  • (Image) Uploading your receipt for accounting purposesOnce you've snapped a photo of, processed, and reviewed your receipt, the final step is to upload it to your Wave account so that your books are all in order. This article will explain what that me... Read the full story here
    System 1.2K views 9 comments Most recent by Jilligan August 24, 2019 2:28PM
  • (Image) Payments setup for mobileYou can turn on payments in the Invoice app, so you can get paid even faster, on the go! We’ll walk through the process to get you started. Please note that if you don't already have a Wave account... Read the full story here
    System 1.7K views 7 comments Most recent by Jilligan August 24, 2019 2:19PM
  • (Image) How long until I get paid?IMPORTANT: Wave's Bank Payments service is currently available to businesses located in the US and Canada only. "Here comes the money!" If it sometimes feels like "the check'scheque'... Read the full story here
    System 1.2K views 5 comments Most recent by Miko August 24, 2019 8:45AM
  • (Image) How do I troubleshoot my bank connection?Oh no, it's a redirect message! This article applies to a different kind of bank connection. Read more about bank connections. Bank connections are a great way to get data into Wave. Those buildi... Read the full story here
    System 8.1K views 190 comments Most recent by Darren_Streete1 August 24, 2019 8:04AM
  • (Image) Bank account troubleshooting tipsIf you use Payroll or Payments by Wave, you’ll need to provide your bank account information so Wave knows where to deposit or withdraw your money. If you want to connect your bank accounts to auto... Read the full story here
    System 16 views 1 comment Most recent by Darren_Streete1 August 24, 2019 8:03AM
  • (Image) Accounting for overpaymentsHave you ever had a client overpay an invoice? In this situation, you have two options: you can refund them the difference, or you can apply that overpayment towards future services. If you want to... Read the full story here
    System 5.8K views 26 comments Most recent by DecodeDigital August 24, 2019 3:45AM
  • (Image) Creating your free accountIt all starts with a simple login and a free account. You won’t need to provide a credit card, and you’re under no commitment, so let’s jump right in. How to sign up/log in You can sign up and log ... Read the full story here
    System 34 views 2 comments Most recent by 4_Franklin August 23, 2019 8:02PM
  • (Image) How to view, edit, or delete an invoiceIt's easy to view, edit or delete an Invoice. Whichever you need to do, it starts with clicking on Invoices in the menu at the left side of your screen... To view an invoice: Find the invoice you ... Read the full story here
    System 3.8K views 14 comments Most recent by Zoe_caff August 23, 2019 7:16PM
  • (Image) Accounting for foreign currency transactionsIf your business issues invoices or makes purchases in a foreign currency, Wave will automatically keep track of how these values convert to your 'home' currency to keep your bookkeeping accurate. ... Read the full story here
    System 3.5K views 10 comments Most recent by Zoe_caff August 23, 2019 7:05PM
  • (Image) What to do when your business structure changesThere are many changes that might prompt you to restructure the way you run your business, such as a change in ownership, change in management, financial or operational reasons, business growth, an... Read the full story here
    System 6 views 1 comment Most recent by Kimpton August 23, 2019 7:04PM
  • (Image) Receiving your first depositReceiving Your First Deposit You just got paid - right on! In order to receive your payment, you will now need to complete a very brief application where we will collect some information about you,... Read the full story here
    System 3.1K views 10 comments Most recent by Zoe_caff August 23, 2019 6:53PM
  • (Image) Sales tax reporting changesWe’ve made some major changes to how sales taxes are handled in Wave to simplify the process of reporting and remitting sales taxes. All sales tax reporting in Wave starts with creating a sales tax... Read the full story here
    System 1.2K views 18 comments Most recent by TJ_in_ZA August 23, 2019 6:47PM
  • (Image) Upload bank and credit card statementsIf you don't want to connect your bank or credit card to Wave, or if your bank isn't among the 10,000 financial institutions that Wave supports, uploading your statements is a great way to avoid th... Read the full story here
    System 6.7K views 42 comments Most recent by Zoe_caff August 23, 2019 4:37PM
  • (Image) How to change the owner email address of your Wave accountThe following steps will help you change the owner or the email address of your current Wave account by adding a new email address to replace the one currently in use.  Click on your business name... Read the full story here
    System 4.1K views 13 comments Most recent by Zoe_caff August 23, 2019 3:16PM
  • (Image) Downloading an electronic statement from your bank or credit cardMost online banking sites will allow you to download an electronic file containing your bank or credit card transactions. This can be very useful when you want to bring past transactions into Wave,... Read the full story here
    System 7.7K views 4 comments Most recent by pravda23 August 23, 2019 10:01AM
  • (Image) Updates to your accounting navigationWe've updated the way you interact with the accounting navigation to make the process of organizing your books even more clear, simple, and intuitive. You will notice substantial speed improvements... Read the full story here
    System 5 views 1 comment Most recent by Yendor August 23, 2019 8:05AM
  • (Image) Taxes: Recoverable vs. Non-RecoverableYou most likely collect sales taxes from your customers and then remit the money you collected to the government tax authorities.  You also very likely pay taxes on items you buy for your business ... Read the full story here
    System 20.1K views 31 comments Most recent by MeganRoxton August 23, 2019 7:13AM