Help Center Discussion

For discussion & feedback regarding Wave's Help Center.

Discussion List

  • When I try to upload a bulk transacting via Google sheets, it does everything but when I hit upload, it says uploading for hours and never actually uploads. Is there something I'm missing?
    choksberg 5 views 0 comments Started by choksberg September 22, 2021 9:44PM
  • I received a 100 dollar gift card from Amazon for signing up for their Amazon Prime Credit Card. I used the 100 dollars to purchase products to be resold and have received payments(income) for those sales. Do I treat the sales as 100% profit or should I add line item expenses (Cogs) manually to my business checking account? I could probably downlo…
    bramon 5 views 4 comments Most recent by bramon September 22, 2021 8:39PM
  • Hello, I deleted 2 bank accounts that were imported. Their transactions still show in the Transactions tab. When I click on the dropdown menu on the transaction tab, both deleted accounts are still there, throwing my numbers off. Is there a way to delete it completely?
    lndsy0817 2 views 0 comments Started by lndsy0817 September 21, 2021 9:40PM
  • What type of expense category would be best for a Udemy course? Are online courses to improve skills for your small business tax deductiable? Thanks.
    bramon 4 views 0 comments Started by bramon September 21, 2021 8:11PM
  • Hello! I have a problem with my Wave account when I see the Trial balance/Balance sheet/or account balance the amount is unballanced my debit is not equal to credit. I tried to find the transaction who made the difference but I cannot find it. Could you help me ?!
    LLCCOMPANY_123 11 views 3 comments Most recent by WildGoob September 21, 2021 3:21AM
  • How to add a bank or credit card accountYou'll want to create an account in Wave for every bank and credit card account you use in real life, so that your books accurately reflect what's going on. To add a new Bank Account, follow the st... Read the full story here
    System 14.8K views 28 comments Most recent by RafaelP September 21, 2021 2:04AM
  • When I list a transaction category as "property tax", the option to add a customer goes away. Are there reasons why certain categories don't allow you to select a customer?
    KMJA 4 views 0 comments Started by KMJA September 19, 2021 9:25PM
  • Hi -- I am learning Wave through a Udemy class, which is so-so, and don't have much experience in bookkeeping. Here is what issues I'm running into and I'm hoping you have answers; 1) My Income is being duplicated into 2 separate income accounts I created (Sales and Consulting Income). So income statement shows double my actual income. But I…
    gjergji 4 views 0 comments Started by gjergji September 17, 2021 1:24AM
  • How do automatic payments work?Automatic payments enable you to set up your recurring invoices to bill your customers automatically. A few simple clicks will ensure your repeat customers are notified and billed and you receive p... Read the full story here
    System 8K views 55 comments Most recent by sean_d September 16, 2021 5:53PM
  • Is anyone having issues saving invoices? I have been trying to enter invoices for days and can't get it to save. Tried in chrome, and edge on two computers.
    stevedave 12 views 0 comments Started by stevedave September 16, 2021 3:15PM
  • I recently enabled 2FA on my banking login. Immediately after doing this I began getting notifications from my bank that someone is trying to login. They come at all hours and I am assuming it's the Wave App trying to log in and update my accounts. Any idea if there is a work around for this? I assume this means that my Wave accounts will not b…
    BuilderJeff 5 views 0 comments Started by BuilderJeff September 12, 2021 6:31PM
  • I have cannabis industry clients and I am unable to find a concrete answer on whether or not a cannabis business will violate the TOS here at Wave. A lot of accounting and bookkeeping companies discuss how they use QB, but QB clearly states in their TOS a cannabis business is subject to violation of their TOS and that means they can shut you/that …
    cmahan 5 views 0 comments Started by cmahan September 12, 2021 1:30PM
  • over the last couple of month my bank connections (2 different banks) stop working every couple of weeks. I have tried to disable / enable automatic import - not helping Deleting the accounts and recreated the connections does import the accounts for some time and then they stop working again. Any advice on how I can get this to work reliably a…
    Sabine 18 views 1 comment Most recent by Sabine September 11, 2021 3:01PM
  • I'm having an issue with setting up payments. I keep getting a message saying that "Your Wave Payments Account can't be setup at this time". It is very frustrating that this is the only means of "real" support for such a great software.
    sdriggers 3 views 0 comments Started by sdriggers September 9, 2021 11:41PM
    I have connected to my bank account and see my bank info when I log in. When I click on the Accept Payments option (lower left button of the screen) I get the message that payments cannot be turned on. What am I missing?
    BTT 16 views 1 comment Most recent by sdriggers September 9, 2021 11:37PM
  • Wave Payments cannot be turned on at this time. Please contact support to get additional help. Why can't I turn on my online payment
    Mikr 19 views 4 comments Most recent by KevinM September 9, 2021 2:30PM
  • Sometimes my customers owe a statement balance. They have an unpaid balance from last month and a new invoice this month. When they pay by credit card, some of them will pay the statement balance. However, the accounting software does not distribute the balance paid among the open invoices. Instead, it will apply the amount paid to one invoice if …
    Marj 5 views 0 comments Started by Marj September 8, 2021 4:38AM
  • First post here so very sorry if I am in the wrong place. I tried searching and everything I found had to do with Invoicing or receiving recurring payments. What I am curious about is how to setup recurring bills. For instance, every month I pay XX dollars to an insurance company. It's direct withdraw from our checking. I could wait to see it…
    DaveHaughs 6 views 1 comment Most recent by pcastleberg September 6, 2021 1:39PM
  • Is anyone else seeing this when trying to upload bank or credit card statements? It has been over an hour with no change, even after refresh
    Highline 7 views 0 comments Started by Highline September 2, 2021 4:05PM
  • Hello, I am ready to set up payroll for a small business. If I collect a W-4 from an employee, is there a way to upload that to Wave so the information is entered automatically for the employee ? Also, Does Wave help file the W-4, if needed, with the new hire reporting agency of the state where the business is located, or will I need to report the…
    suzi27 5 views 0 comments Started by suzi27 August 30, 2021 11:06PM
  • Hi there, I'm a freelance writer testing out wave for its invoicing options. Love it so far, but today a client paid $120 via the system and I can't find a way to retrieve the money. I live in France and don't have a US bank account. I thought I was going to be able to use Paypal so I wasn't worried about how to retrieve it... What can I do? I'm…
    ameliepollak 10 views 0 comments Started by ameliepollak August 30, 2021 4:17PM
  • Upload bank and credit card statementsIf you don't want to connect your bank or credit card to Wave, or if your bank isn't among the 10,000 financial institutions that Wave supports, uploading your statements is a great way to avoid th... Read the full story here
    System 22.8K views 142 comments Most recent by Franny_MB August 30, 2021 1:26AM
  • Accrual vs. Cash-Basis ReportingWave offers both Accrual- and Cash-Basis reporting. All reporting in Wave defaults to Accrual-basis accounting but you can toggle to Cash-basis anytime you need from within your reports! What are a... Read the full story here
    System 2.8K views 17 comments Most recent by KAB August 29, 2021 6:46PM
  • User permissionsWave account owners can invite trusted individuals to collaborate on their account as a Viewer, Editor, or Payroll Administrator. As a guest user of a Wave business, you may see that the navigation... Read the full story here
    System 35.4K views 170 comments Most recent by AndyQWT August 28, 2021 9:16PM
  • How to add a product or serviceA product in Wave is anything you sell that might bring you income, or anything you buy or pay for. It doesn't have to be something tangible. You can also add services you buy an sell are also to W... Read the full story here
    System 5.6K views 58 comments Most recent by skiplightphil August 28, 2021 7:06AM
  • Depreciation in WaveWhen you purchase a capital asset (learn more about capital assets here), instead of recording all of the cost as an expense when you buy it, the expense of owning it is spread out over... Read the full story here
    System 17.3K views 65 comments Most recent by Flopbot August 28, 2021 2:49AM
  • [Video] Wave Money Check DepositCheck out how easy it is to use Wave Money's latest feature, Check Deposit! You can now deposit checks using your Wave Money app using the Deposit button! Questions? Hit the ? button in your Wave ... Read the full story here
    System 109 views 2 comments Most recent by nchandler3 August 27, 2021 8:38PM
  • How do I troubleshoot my bank connection?Oh no, it's a redirect message! This article applies to a different kind of bank connection. Read more about bank connections. Bank connections are a great way to get data into Wave. Those buildi... Read the full story here
    System 18K views 346 comments Most recent by EBM August 27, 2021 7:23PM
  • How to split a transactionIf you made one lump sum payment for a number of items that belong in different categories, or if a customer paid you a single check to cover several invoices, you'll need to split the transaction ... Read the full story here
    System 12.3K views 121 comments Most recent by vronp August 27, 2021 3:42PM
  • That is sent through the message center here by another user? I come to discuss Wave, not be solicited for apps and stuff. It would be one thing if the solicitation is related to a post that I made, but it is not and needs to be dealt with.
    alento 7 views 0 comments Started by alento August 27, 2021 1:10PM