General Discussion

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Discussion List

  • With our world impacted by the spread of the coronavirus, we've all had to adapt to change. We're looking to our community of small business owners to find those who have completely pivoted or in some way reimagined their business model in response to COVID-19. Whether you're consulting other entrepreneurs on navigating through these tough times, …
    CamilleB_09 Announcement 464 views 14 comments Most recent by Richard_Gondran July 7, 2020 8:18AM
  • JueJue
    Hi All, I am new to Wave and I am looking for some help please? If I prepare an estimate based on several different services and the quote is accepted, how do I go about changing the estimate into an invoice but only on certain items listed from the estimate?? For example, deposits for each service listed on the estimate are not all required at t…
    Jue 13 views 2 comments Most recent by Spoonhandle July 11, 2020 8:31AM
  • I have just completed my year-long Wave experiment and I am (truly) very sad to say I've just ponied up the coin to buy the newest version of QB desktop. :disappointed: Wave is a wonderful platform that I really like, so I would be remiss to not explain myself. The bottomline for me is reporting capabilities. I need to be able to drill down, de…
    tsfjax 51 views 2 comments Most recent by tsfjax July 9, 2020 8:12PM
  • I thought that this was a simple question but I have had no luck getting a clear and concise answer. Please help I am Canadian I am invoicing a client in the US My business is set up to take Canadian funds. Do I keep the currency on the invoice in Canadian dollars or do I change the currency on the invoice to US currency and invoice her this way?…
    JenV 2 views 0 comments Started by JenV July 9, 2020 5:59PM
  • My money is being held and wave has combined three separate payments by three separate customers together holding all $7500 causing a great deal of stress and delay. All my jobs are on hold and all business has come to a complete holt now that all funds are on hold. I was expecting $3100 today that would have kept me going but now all my staff rem…
    TravisLaRocke30 7 views 0 comments Started by TravisLaRocke30 July 9, 2020 1:54AM
  • I am new to the Wave software so not sure where to be in asking questions about transactions, or the software so hope someone can help me. I have a couple questions. I have 2 non-profit organizations, that I do accounting for, both have prepaid expenses and income that are for events in the following year. How and where would I categorize them? I…
    Alpacamom 7 views 1 comment Most recent by Mikeg July 8, 2020 1:53PM
  • Effectively managing payables means being aware of what's coming due by due date. Wave could be improved in this area. I suggested this a year ago, but have not seen any movement in this area. Why doesn't the billing page show due dates? Also, the aged payables report should show the detail of what's due, not just a total amount, or at least a…
    AmericanScreensUSA 6 views 0 comments Started by AmericanScreensUSA July 7, 2020 8:52PM
  • Anyone noticed that the Manage Transaction section when clicked goes blank nothing is being loaded even after reloading and restarting. See Attached
    MWANGI 5 views 1 comment Most recent by MWANGI July 7, 2020 2:22PM
  • Hi, I am trying to do my income tax declaration and I wanted to see all positions I booked in the category of "Machinery, Equipment, Furniture & Fixtures" over the financial year, to verify my asset book. The positions are not showing up in the Transactions page. The positions were added using bills. This is pretty annoying as I hav…
    SchlauFuchs 2 views 0 comments Started by SchlauFuchs July 7, 2020 4:25AM
  • I have multiple businesses I run in Wave and want to connect different Paypal accounts to each one. But it seems like I can only connect one overall - for my entire wave account.
    tracyselena 13 views 0 comments Started by tracyselena July 6, 2020 10:51PM
  • Hi there, Posted the below comment on Wave FB page. Have been asked by Wave HQ to repost here for engineering support to pick up and have a look at. "Hi guys. Can't see how else to directly contact you so using this channel apologies if not the right one for these questions. For some reason the last week or so all my customers who have &quo…
    GJHunt_Turok82 39 views 11 comments Most recent by GJHunt_Turok82 July 2, 2020 1:25PM
  • Hi all, I originally created one businesses in Wave, in my name (Sole Trader). However, I have recently added a trading name and have created another business in Wave in that new business name. I have been using both accounts in parallel for different purposes. However, I now want to combine both accounts into one (the new business name). How d…
    Workshop_Light 17 views 3 comments Most recent by Workshop_Light July 2, 2020 2:36AM
  • This was actually the catalyst for me starting my own business. The 2018 Telstra Small Business Intelligence report found that (in Australia) 62% of customers will stop considering a business if they can’t find information about it online. Also, in Australia, only 50% of small business actually have a website. So, if you're a small business witho…
    MarkC 288 views 11 comments Most recent by aryamoore July 1, 2020 1:17PM
  • Hello, how does someone become a wave pro?
    kblue24 7 views 1 comment Most recent by AlexL July 1, 2020 12:52PM
  • Hi Wave team, This might be something to pass onto your CX or web developers but the current experience for existing users is painful if they accidentally click on the wrong google account when signing into wave. Trying to sign in with the wrong google account forces you into an onboarding flow that you can't get out of easily. Clicking on 'Your…
    momotofoo 15 views 1 comment Most recent by CallieP June 12, 2020 5:58PM
  • HI. Hope you all well. How do i add my company logo to an estimate? Am i even able to?
    Dan_Nitzan1 12 views 4 comments Most recent by Dan_Nitzan1 June 9, 2020 6:18PM
  • Hello, could anyone please help. I use wave for very basic needs, only enter my income and expenses. When I look at transactions of all accounts I assume it shows the profit (my income minus expenses). But when I do profit and loss report for all times it gives me different figure. I am confused why this is happening! (Image)
    jkorola 20 views 2 comments Most recent by jkorola June 8, 2020 10:34PM
  • Is there anyway to set up some sort of customer loyalty rewards points system in Wave? I am toying with the idea of offering that as I have a lot of repeat business customers.
    StaciWied 11 views 1 comment Most recent by BarsinA June 5, 2020 8:29PM
  • I want to record business training programs attended, as well as fees for participation in vendor markets e.g. cost for rental of a table/tent to set up my booth. I'm unsure how to categorize these...should I just select "Uncategorized Expense"? How else can I capture these expenses?
    Les_Ann 24 views 3 comments Most recent by BarsinA June 5, 2020 6:55PM
  • HST
    I need to post a brokerage invoice into the system. How can I go about it? There are a few things into play here - duty on material bought, gst on total value of imported material and finally brokerage fees. How to post GST on the total value of imported material as it only shows 13% HST option and I cannot find a way to override it. Please help!
    Abhi 17 views 2 comments Most recent by Abhi May 29, 2020 10:48PM
  • Hi! Did you ever want a blank slate student to teach and mold so that they'd be an excellent, successful professional without any faults or flaws, then you found him! Where do I start? My wife and I have a background in medicine and are starting a subscription based medical concierge service. We also have real estate that I'd like to receipt tr…
    Ardenb64 21 views 0 comments Started by Ardenb64 May 20, 2020 2:35AM
  • We have a problem about not receive copies of invoice and receipt to our email after active feature Copy to Myself right now. Previously the feature working and we always receive copies (pdf) invoice and receipt after we send new invoice and send payment receipt. Please help and advice. Thank you.
    Pasarpackaging 14 views 1 comment Most recent by BarsinA May 19, 2020 9:18PM
  • And no one has yet responded to my support request from this morning. Should I be looking around for another platform???
    amy_e_brown 21 views 1 comment Most recent by Kristian_G May 14, 2020 7:59PM
  • Hi all! I just got a surprise SBA EIDG deposit which wasn't much but seen to be a $1K grant for each employee. So the G in EID(G) is a grant instead of EIDL for Loan. This is my understanding from what a lot of people have been posting on Reddit (I know I know but so far it all lines up) and SBA website but the site is not clear enough as it ment…
    Pop_BookKeeper001 433 views 1 comment Most recent by ConnorM May 12, 2020 2:33PM
  • Does anyone have a contact number for Wave that I can get ahold of someone for an important time sensitive issue my client and I are having with the app? I can not communicate via email.
    Liquid1 Closed 998 views 5 comments Most recent by ConnorM May 11, 2020 5:24PM
  • I have a Canadian Home Trust Visa. Online services are provided by ezCardInfo. Import used to work just fine. As I try to migrate to the new provider, it's insisting that my CAD $ account is somehow a USD $ account and won't let me link it to my Canadian account. I've checked for profile settings in ezCardInfo (there are none). Anyone have an…
    DaveK 63 views 11 comments Most recent by NicoletteB May 7, 2020 7:34PM
  • PR1PR1
    HI IAM NEW TO THIS I NEED HELP TO KNOW IAM DOING THINGS RIGHT WHERE DO I ENTER MY RECEIPTS? WHERE DO I ENTER MY BILLS DUE AND OR PAID?
    PR1 27 views 3 comments Most recent by BarsinA May 6, 2020 8:08PM
  • Can't attach to WaveApps this morning. Says DNS error for Cloudflare. Anyone else having this issue? Anyone know when it will be resolved? Rusty
    Rusty 56 views 19 comments Most recent by Ibi May 1, 2020 7:29PM
  • I had to import delinquent invoices prior to using Wave for collection. The partial payments received have had an impact on our opening balance which matched the statement. Since those are the only transactions prior to January 1st, 2019 added so that we can track the payments, how do I fix it?
    JanBB 25 views 3 comments Most recent by JanBB April 21, 2020 7:39PM
  • Received a transaction into Wave from the bank download. This transaction has GST (Canada) included in the value. Click on include sales tax thinking that this will create a split transaction for expense amount and tax but nothing happens. Any suggestions?
    WayneF 25 views 1 comment Most recent by Kristian_G April 21, 2020 7:24PM