Accounting Technical Support


Discussion List

  • I found an instance where the sales tax report is giving false information. In July, 2021, I had four different invoices where I received partial payments that were each the final payment for those invoices. Since I use cash accounting methods, and my state requires me to submit any sales tax I have collected on a monthly basis, I paid the sales t…
    DoeValley 3 views 0 comments Started by DoeValley August 29, 2021 11:03PM
  • For the last few weeks my account has mysteriously unreconciled itself going all the way back to 2017. First I waited for what I thought was probably a bug to be fixed. Then I went in to see if I could fix the problem. I see multiple duplicate entries, and many entries classed as credits when they should be debits. I'm hopelessly confused. I don't…
    ArrowayRC 1 view 0 comments Started by ArrowayRC August 28, 2021 10:31PM
  • If I owe $10,000 in federal/provincial tax (in Canada this is a non-operating expense) how do I record the payment? There doesn't seem to be a way to set up an non-operations expense category.
    SandyL 3K views 39 comments Most recent by EBSLAT August 27, 2021 3:57AM
  • I'm new to Wave this year, moving over from Quickbooks. Love it so far! In QB, I had a Credit Card ledger where I could allocate my credit card expenses to each expense account and it would show up in my P/L statements. How do I do this in Wave? Currently it just shows the bank withdrawal for the full amount. I do understand that I can probably …
    drn24 1 view 0 comments Started by drn24 August 26, 2021 4:14PM
  • We need to create a balance sheet for our annual return, but are not sure if we have accounted for money we have paid into the business correctly. Example. We paid for web development out of our own account and want to include this as a business expense. Should we: Show the expense only.... Add Record - Expense - Web Development - Owner inves…
    MarkH1977 1.4K views 10 comments Most recent by mayank646 August 23, 2021 12:50AM
  • I have a client who had 3 open invoices totaling $169.85 who paid, using Wave Payments, but paid $170.00 using a link from one of the invoices. I can't figure out how to let Wave know that the 2nd and 3rd invoices are also paid. I tried going to the transactions for both the deposit into my bank account and the ACH and splitting it as "Paym…
    Fotan 13 views 0 comments Started by Fotan August 22, 2021 1:31PM
  • Hello Everyone! How can I calculate a total expense by business percentage use? Thanks, Thuc
    Thuc 26 views 4 comments Most recent by jessicacsr August 22, 2021 2:15AM
  • We're a small NGO so does the application do the job and can it be customized for nonprofit?
    hhajj 1.4K views 7 comments Most recent by goflaherty August 17, 2021 2:34PM
  • Is there a way to lock past year accounts after they have been closed to prevent unauthorised changes?
    stephencheah 464 views 10 comments Most recent by Vertigo August 15, 2021 2:51PM
  • When trying to upload a bank statement, it redirects to a "We're in maintenance mode" page. This has been like this the last couple of times I have tried so I'm not sure if I'm really unlucky or something has broken? Wave status page reports "All Systems Operational". Steps to replicate: 1. Navigate to Accounting > Transact…
    phil_pettican 18 views 4 comments Most recent by twarson August 13, 2021 2:48AM
  • When I go to Reports > Account Transactions (General Ledger), I select an account to export its transactions but on the description for invoice payments it shows only "Invoice Payment" without its number. In the past (before October) the same report used to show "Payment for Invoice #167" for example (it had the number of t…
    harrisandrea 11 views 5 comments Most recent by daveg225 August 9, 2021 6:52PM
  • Hi, Can anyone help? I'm new to Wave and have found that Wave has this account called money in transit but i have already imported my bank statements! If i transfer the funds over to my bank i will have duplicate entries! You can't delete the Wave money in transit and it would take a long time to delete all the Wave income in the bank! Any ideas i…
    CIBII 400 views 7 comments Most recent by christyeller August 5, 2021 9:03AM
  • None of my Payments by Wave show in my reconcile window so I cannot reconcile. Also, many other transactions do not show up. Please please can you help me? I have spent 4.25 hours trying to figure this out.
    christyeller 1 view 0 comments Started by christyeller August 5, 2021 8:56AM
  • Hi! I look into all the discussion but find a little information about interest expense and finance charge related account. I wonder why Wave classifies interest expense as an operating expense when outside resources identify it as a non-operating expense? Plus, I need to record late fee expense, can someone advise if I need to create a late fee…
    Kathyyy 11 views 0 comments Started by Kathyyy August 2, 2021 3:29PM
  • If a family member or friend gifts money, how do I input this "transaction" under personal accounting?
    King 197 views 2 comments Most recent by Onesimus_45116 August 2, 2021 7:48AM
  • Hi im still confused about how the inventory and cost of good sold feature works. I am going to sell second hand items on ebay, so none of my items are the same. Im trying to figure out what I should be doing. Should I be listing every single item separately into my inventory with its original purchase price and then reconciling it the cost of co…
    accounting4me 876 views 12 comments Most recent by sakthis7 July 31, 2021 4:13AM
  • Please help! I am trying to add a new email account on my waves profile but I am not receiving any verification email. I have tried multiple times but still nothing is coming through...
    SLVyoga 11 views 0 comments Started by SLVyoga July 30, 2021 10:08AM
  • I run a sole proprietorship and over the course of 2017 I made some loans to my business from my personal account, both are linked to my Wave account. How do I reconcile the loan and repayment amounts between the two accounts? Any pointers would be greatly appreciated. Regards Doug
    birdieconsulting62 322 views 2 comments Most recent by ctexeira July 29, 2021 6:25PM
  • I made a purchase on a credit card and then returned it after I paid the balance. The balance was sitting on the credit card and the only way I have been able to post it to accounting is a transfer from credit card to checking. It is showing as an advance from credit card. Is there a work around to show that as just giving me my money back vs a ca…
    TODavid69 1 view 0 comments Started by TODavid69 July 29, 2021 1:31AM
  • When i bring up a profit and loss report for 2020, I am finding a value under Uncategorized Expense. When I click on the link, I get a message saying that no results were found with that category. I tried listing an uncategorized transaction (even outside of 2020) but I do not seem to have any. I also searched by value, but couldn't find a tran…
    m1cr0ch1p 11 views 6 comments Most recent by SamHarb July 27, 2021 11:39AM
  • I deleted an invoice, but the amount still shows on the P&L. When I click on the income account for the details, there is no activity. There is absolutely no transactions/journal entries for this income account, but it still shows on the P&L. Any suggestions to help correct this?
    MichelleAR 226 views 12 comments Most recent by SamHarb July 24, 2021 12:02PM
  • I am a CPA just learning Wave. I like a lot of features about it but right now the balance sheet does not balance and I'm loosing my mind! Please help?
    Leslie_Laudieri 3 views 0 comments Started by Leslie_Laudieri July 23, 2021 1:05AM
  • I haven’t received my payment it’s been about two weeks , any help
    Hamaya82 1 view 0 comments Started by Hamaya82 July 22, 2021 3:52AM
  • My company recently bought a property that is financed by the seller. There was a small down payment (say $10K) that was put in by an owner and the rest ($90K) was financed. There was no money from the seller at closing. There is a payment ($500) monthly for the mortgage. How do I set this up? I am hung up on the seller not presenting any funds. …
    BillUnderhill 12 views 1 comment Most recent by Mikeg July 22, 2021 2:49AM
  • Hello, when trying to upload transactions using Google Sheets and after they have been validated, the dates are all passed to Wave as date-1 (the previous day) and this is then reflected in the Google Sheet itself, overwriting the correct date that was previously there.
    coformatique 138 views 7 comments Most recent by chinhouswee July 17, 2021 10:12PM
  • I don't see any transactions. What is the point of connecting my account if I can't reconciliate... ? I have been using Plaid for other means and it works great with Desjardins.
    ytousignant 110 views 3 comments Most recent by Christian_Bruneau_47 July 14, 2021 8:36PM
  • Hello there, I would like your help and guidance on how I can solve the following issue. We have customers who are pre-paying fo a year long subscription to our website. How we would like to treat it as is as follows: Assuming the subscription is $12 for 12 months, What we do now is to put $12 into liabilities and then remove $1 each month for …
    mtopiwalla 57 views 7 comments Most recent by RizzKhn July 13, 2021 7:34AM
  • I have a subcontractor that is a vendor as well as a customer. I owed him money for a bill and he owed me money for a couple invoices. I paid him what I owed him (the bill) less the amount he owed me (two invoices). However when I try to split the withdrawal transaction I don't have the option to record his payment to me for the open invoices. It …
    karisimm 1 view 0 comments Started by karisimm July 12, 2021 5:26PM
  • I used to snap a photo of the receipt then I can move it to another business account, but right now, with the receipt upload feature is gone, I have to connect credit card with my business. However, I have multiple business and I use the same cards for them, and I cannot find a way to move transaction from business A to business B.
    simple2021 12 views 1 comment Most recent by ayl8 July 11, 2021 4:17PM
  • for every sales, we can add sales tax which add the amount need to be payed. But for every service, we need to deduct the amount because of service tax. So for example : I sold product $1000, and service $100. They all have sales tax 10%, so $1100 plus 10% of those = $1210, but for service, the amount needs to be deducted because of service tax 2%…
    PeterINA 3 views 4 comments Most recent by a1pilot July 10, 2021 2:03PM