Accounting Technical Support


Discussion List

  • Reports in Wave are currently undergoing maintenance. Some users may notice that Reports, Reconciliation, and their Dashboard are not displaying all data. Our team is working to ensure the 2% of users impacted by this maintenance are back to normal as soon as possible. This notice will disappear once maintenance is complete. If your post has be…
    Charlotte Announcement Closed 119 views 77 comments Most recent by Erik January 11, 2019 5:10PM
  • Hello I’ve been using wave for the last 3 years and managed to handle all my (Sole Trader) requirements until now. So my problem is I’ve just bought a new van for my business with a loan from my bank. I did a lot of searching and found some information on how to enter these into wave. However I can’t seem to get it to work and my head is seri…
    davesecor 17 views 9 comments Most recent by Mikeg June 15, 2019 11:59AM
  • Title doesn't really explain anything. I want to know about "Bills" inside the Purchases section vs the "Add Expense" inside Transactions. Am I correct in saying on the P&L Report they show up on the same place? A bill is one that is entered and paid at a later date? I pay all my bills as I get them so can't I just enter an "expense" in th…
    HuskyLogic 8 views 2 comments Most recent by HuskyLogic June 14, 2019 9:44PM
  • I'm looking for help with end of the year reports. We use Turbo Tax to do our taxes, and many of my CPA friends swear by Quickbooks. The main reason is because QBO can automaticly classify your transactions into categories that fits in line with the questions asked on the schedule C. I questioned whether I could do that in wave as well, herein lie…
    HuskyLogic 17 views 2 comments Most recent by Mikeg June 14, 2019 9:07PM
  • VAT
    Hi i would like to be assisted how do i record my VAt payments to the government because its sowing like i still owe the government
    Angela93 5 views 0 comments Started by Angela93 June 12, 2019 9:57PM
  • I'm not understanding the process for categorizing the credit card transactions I import. I want to associate them with expense categories but as a credit all I have is the asset side of the ledger. What am I not understanding?
    brian_e 12 views 4 comments Most recent by ckeen_1244 June 12, 2019 7:37PM
  • How can I see the total of the invoices that have been paid each month. I don't want the outstanding amounts included, just the actual amount that's actually been received? At the moment Im physically adding it up from my bank account, but there must be a better way?
    fitandfunkykids 6 views 2 comments Most recent by fitandfunkykids June 11, 2019 7:56PM
  • I had just started using WAVE for my business. Running a profit and loss report and clicking on details shows uncategorized income. Clicking on uncategorized income show the wave direct deposits made into my checking account from the invoices that I created which were paid my credit card through wave. Clicking on the direct deposit brings me to…
    cjamps 16 views 1 comment Most recent by Barsin June 6, 2019 9:02PM
  • I've just started using Wave and have transferred a load of transactions and learning as I go along. Thought I was doing well (had managed to issue invoices and reconcile to bank statements)... until... I was double-checking everything last night and thought I'd entered the categories incorrectly for a number of withdrawals so I changed them all (…
    LearnC 10 views 2 comments Most recent by LearnC June 5, 2019 9:34PM
  • I have been trying to reconcile the last month in Wave but every time I enter the bank amount for that month it sends it reports and doesn't do any reconciliation. Please help
    haroldbradley_54 110 views 15 comments Most recent by seamfa June 5, 2019 9:25PM
  • Hey all, I'm new to Wave but I've managed to import everything from my spreadsheets really easy, and I'm finding it good fun to use!! (Call me weird ) Anyway, adding a Customer to an expense transaction, what does this actually achieve? Will it help me? How would I even know I've done this? Will it make the tax man happier? I'm in the UK he…
    Marshall 11 views 1 comment Most recent by JamieD June 5, 2019 3:43PM
  • Can multiple email addresses be used as Primary? the reason is that different Directors can email receipts via email to Wave. Please clarify. thanks,
    Srinivas 17 views 3 comments Most recent by Samd May 30, 2019 8:08PM
  • Well, now that Wave has further complicated things, (hasn't anyone other than me heard the old adage (if it ain't broke, don't f*** with it !!!) I immediately ran into a problem with transfers between my chequing account and my credit card account. My credit card balance is automatically paid via my checking account. These transactions get …
    22asepsysca 90 views 20 comments Most recent by Siobhan_Hitchmough May 28, 2019 8:07PM
    When I run the cashflow report, it contains a number of entries that do not exist in the Transactions, how do I fix this? For a more detailed explanation, whenever I refresh the bank connection, all income comes in with a default category, and I then go through and change. However on one day, May 7th, three transactions appear to have been duplic…
    IGC 8 views 1 comment Most recent by Zoe_caff May 23, 2019 3:34PM
  • We sell products on behalf of our clients and retain the funds untill the end of each month when we make a direct bank transfer to their bank accounts. This money is not our income, we simply hold it on their behalf. How do I code this income in our chart of accounts?
    Lovejoy 11 views 1 comment Most recent by Mikeg May 20, 2019 11:35AM
  • I've been using WAVE since Sept last year and love the ease of invoicing but am still have trouble getting things to balance as I still haven't nailed down all the sub accounts and where I should itemise each transaction etc. Anyway I need to submit my latest quarterly figures (Jan-March 2019) for my Business Activity Statement but am a little …
    DaveyG 33 views 9 comments Most recent by ClaireWryghtAccounts May 17, 2019 10:13PM
  • Hi Is there an issues at the moment with CSV importing of bank statements? We tried linking our ASB Bank (in NZ) and it created duplicates all over the place and almost forced us to jump ship, but I managed to find and remove them all and remove the bank link. Now, we're unable to upload CSV bank statements which had been working alright the la…
    icecorp 76 views 27 comments Most recent by Zoe_caff May 17, 2019 4:21PM
  • Newbie - Can't find Accounting Transaction category for a Vehicle loan
    jaylevan 15 views 1 comment Most recent by Mikeg May 16, 2019 1:35AM
  • We frequently have purchases that are made on our behalf which in theory would be reimbursable, but the individual wants to treat it as a donation. It doesn't seem right to treat it as an 'in-kind' donation of goods as we have a receipt for the exact amount of the purchase on our behalf. Ideally, I would like to record it as an expense for th…
    champslegacy 11 views 1 comment Most recent by Samd May 14, 2019 8:44PM
  • Greetings! Nearly one month before, I got a notification while logging in to my Waveapps account as "Hang tight. We're upgrading your account to the new accounting experience. Please check back in few minutes". However, it seems that my account couldn't get update so far. It would be great if I could know anyone here had similar experience? …
    AfthabJunejo 33 views 4 comments Most recent by Ryan_W May 8, 2019 11:36PM
    Hi, I have 2 businesses on Wave. It's a bit of a shambles, BUT, I've only just opened the bank account for the second business. Until now Business 1 has been receiving the bank payments and cash deposits for Business 2.... How do I show the money being transferred back to business 2's new bank account, and what do I do about all the deposits int…
    TTT 13 views 1 comment Most recent by Ryan_W May 1, 2019 9:35PM
  • Hello, i have some invoices from 2018. I am starting 2019 with Wave. I need to register a collection I made from a customer. I have not record the AR because I want to record them as 2018. I dont want to upload all the invoices from 2018 just 4 that are still pending from collecting. How do I create invoices from previous year and does nt generate…
    Jacinto_Cho 17 views 3 comments Most recent by JamieD April 24, 2019 4:09PM
  • Hello, My company uses taxi services. By the end of the month, Taxi company will send us a receipt for accounting. It's a summary of the payments for tax during the month). All the payments have already taken place when I used the taxi. So how can I tie a few dozens of payment records to this one receipt? Thanks. Best regards, Chen.
    chenzh 10 views 4 comments Most recent by JamieD April 24, 2019 3:08PM
  • Hi, I've been running my business the first 6 months from my personal bank account until I could open a business bank account. I have now enter in WaveApps the transactions (expenses & incomes) managed from my personal bank account for the first 6 months. But I am confused about to enter properly the transactions: 1. When I "record a manua…
    manu_hk 42 views 2 comments Most recent by Charlotte April 22, 2019 1:48PM
  • I've been doing a bit of catchup every night and went to Accounting > Transactions and adjusted some transactions for category and tax including invoices issued that I've marked as paid. Each of those paid invoices reverted to unpaid. I don't know why or what to do about it.
    clancularius 13 views 1 comment Most recent by Ryan_W April 18, 2019 7:11PM
  • I’m a sole trader and wondering what way is best for me to categorise my personal expenses. Is it best to bill myself each week for my drawings. For instance add a bill and categorise it as my salary? :)
    smercer1982 17 views 1 comment Most recent by JordanFromWave April 18, 2019 1:58PM
  • Since March 10th, 2019 my receipt app cannot recognize any merchant name, date and amount and I have to key in everything. Can anyone tell me what’s going on?
    Salad201919 22 views 2 comments Most recent by JordanFromWave April 18, 2019 1:47PM
  • Is that possible? I can open the receipts which I uploaded through the Android app, but don't see any options for creating or editing records with them.
    brian_e 38 views 3 comments Most recent by kinofist April 17, 2019 9:57PM
  • Hi, I'm trying to reconcile my accounts and the order they appear in wave is different to how they appear on my bank statement which is making my life hell trying to find where the discrepency is. is there a way to change the order of the transactions so i can match them up to my bank statement?
    Ian_Bond 25 views 7 comments Most recent by kinofist April 17, 2019 9:55PM
  • how do I delete an account that I created in the chart of accounts?
    melissa18 77 views 2 comments Most recent by kinofist April 17, 2019 9:51PM
  • I start out with wave with nice feature of scan receipt, soon i found myself missing receipt because not every time i scan receipt or will miss some. I then realize that i can import credit card and bank transaction ,but then i can't attach image to transaction. I was wondering what the best practice for scanning receipt or how people are doing it?
    jasonpham80 22 views 5 comments Most recent by Mikeg April 16, 2019 2:49AM