Accounting Technical Support


Discussion List

  • Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.
    Katie_Wave Announcement 6 views 2 comments Most recent by System August 23, 2019 3:44PM
  • Reports in Wave are currently undergoing maintenance. Some users may notice that Reports, Reconciliation, and their Dashboard are not displaying all data. Our team is working to ensure the 2% of users impacted by this maintenance are back to normal as soon as possible. This notice will disappear once maintenance is complete. If your post has been…
    Charlotte Announcement Closed 130 views 77 comments Most recent by Erik January 11, 2019 5:10PM
  • I have a customer who has 30 days credit, he pays a round number when he makes a deposit. In other words the amount deposited not match an invoice amount. So when I upload my bank statement and want to categorize this expense in wave i.e.: payment for invoice sent in wave, it will not allow me to split the transaction unless it adds up to the …
    Molly 2 views 0 comments Started by Molly August 26, 2019 5:22AM
  • I am not referring to the auto-category assignment. I am referring to the pop-up that is shown in Accounting / Transactions, that wants you to review other transactions. I do not wish to review and categorize x other transactions. I do not want to see the following pop up that asks if I want to review 29 other transactions like this one. imag…
    Clifton 28 views 4 comments Most recent by amandak August 25, 2019 7:07PM
  • I am seeing the error too now. Seems to be occurring for some transactions but not others. I wrote in to support a few days back but have not heard back from them yet. Wish the error was a bit more clear what the issue is. (Image)
    xDavidx 16 views 3 comments Most recent by xDavidx August 25, 2019 6:03PM
  • I entered my transactions as normal and when I went to reconcile, I found the ending balance was incorrect. To backtrack, I deleted the offending amount to re-enter. Now my balance is reported incorrectly. I ended up deleting all the transactions I had entered for that month and the balance shows the deposit amounts even though those transactions …
    terra 11 views 3 comments Most recent by amandak August 25, 2019 5:25PM
  • Hi, How would I account for these transaction that are in my PayPal, When I import into wave they show as below. I received a auction payment, then customer opened resolution then it got resolved. **PayPal Transaction Activity ** 31st Jul 2019 Payment from C***** ***** Details £17.13 GBP 3 Aug 2019 Temporary Hold Details -£17.13 GBP 7 Aug 2…
    snappyfish 23 views 3 comments Most recent by Zoe_caff August 23, 2019 6:30PM
  • I have been trying to reconcile the last month in Wave but every time I enter the bank amount for that month it sends it reports and doesn't do any reconciliation. Please help
    haroldbradley_54 178 views 18 comments Most recent by Debs August 22, 2019 10:45PM
  • The sort by description in 'Transactions' has disappeared? This made it significantly quicker to review items; as I could sort by description and bulk categorise the similar items into a category. Is there an alternative way to sort by description? New wave looks pretty but in the most part feels slower to do essential tasks.
    RichA 12 views 2 comments Most recent by RichA August 22, 2019 8:22PM
  • How to record purchase return and sales return in wave?
    Ushm 12 views 4 comments Most recent by ckeen_1244 August 21, 2019 6:30PM
  • Hi team, I am about to start charging sales tax on invoices I send and recording tax paid in purchases. When I test this and create a report, the tax I have charged on invoices shows up, but the tax I have paid on purchases doesn't. I have searched through various accounts, but am unable to find out how to display sales tax that I have pa…
    GregR 11 views 0 comments Started by GregR August 21, 2019 2:03PM
  • I tried to get my products on the inventory and through the invoicing. Used the article by Katie..... maybe I am dumb , but I can't get this right....anybody please assist.....
    Corneel 24 views 1 comment Most recent by ckeen_1244 August 20, 2019 6:12PM
  • This discussion was created from comments split from: Changes to Bank Connections in the UK & EU.
    System 6 views 3 comments Most recent by Davenir August 20, 2019 9:00AM
  • Hi there, Recently my email receipts have been stuck processing on the desktop and app. They are also showing up with no details at $0.00. Please help!
    kensal 20 views 2 comments Most recent by kensal August 19, 2019 7:46PM
  • This discussion was created from comments split from: Refunds on an invoice.
    System 18 views 7 comments Most recent by ckeen_1244 August 19, 2019 5:52PM
  • I have an account that operates a currency different from the business currency. However, when I try to save or edit a transaction under that account I get the classic error message There was an error saving. I am able to save transactions on the other accounts. I have also cleared the cache. Please help
    Lema 8 views 2 comments Most recent by Lema August 19, 2019 5:17AM
  • Hello, Super new to Wave so excuse my question if you have already answered it somewhere :) I am in Canada but most of my clients are in the US and pay me in USD (on my USD bank account). Is there a way for Wave to automatically convert USD to CAD? I usually do it myself with daily currency chart but it's a bit of a hassle! I have also added al…
    puda 7 views 2 comments Most recent by puda August 18, 2019 6:07PM
  • I just migrated myself from Quickbooks Pro desktop(Windows) to Wave. I'm getting used to the new setup and have a question about work flow. In Quickbooks, when a customer paid me(in person), I would open their invoice, click on "receive payment", then enter the payment. At this point, the (check) payment would go into a Quickbooks acc…
    burgertime 22 views 5 comments Most recent by MervynTan August 17, 2019 8:42AM
  • I'm starting this process. First question: "Enter the ending balance up to August 31, 2018 as it appears on your statement for credit card account." How can I locate this on the statement? My statement date is in middle of month, not end of month.
    ChSyk 9 views 1 comment Most recent by Barsin August 16, 2019 6:52PM
  • Wondering if you are able to search expense transactions by the customer it's assigned to. If not, what is the point of being able to assign expenses to customers? Would love some way to track this.
    Prodigyautofab 12 views 1 comment Most recent by alexlewiszarkos August 15, 2019 7:49PM
  • Hello All I have a question that is no doubt simple but is eluding me. I'm looking to separate my collected tax amounts (GST Australia) from my main Assets balance and to zero my liabilities column related to the Tax collected, once payment is made to the Government. So basically I want to be able to see my Main Business Account (Asset) balance an…
    MattyLinz 22 views 1 comment Most recent by Barsin August 14, 2019 5:59PM
  • Hi anybody using wave in the UK? Which reports do I need to submit with my return please and where do I find them Thanks in advance
    Finn 8 views 2 comments Most recent by MerlinAccounts_UK August 13, 2019 4:24PM
  • I hold 2 multi-currency accounts (USD and SGD) and whenever I transfer funds from USD to SGD, Wave will automatically recognise a forex loss/gain depending on their link to (my business currency is SGD). In fact there shouldn't be any since this will be a same day transfer. Not to mention whenever I try to reverse the forex loss/gain, it wi…
    HarryT 26 views 1 comment Most recent by alexlewiszarkos August 12, 2019 4:22PM
  • Some of my business-related transactions are only partially applicable to my business for tax purposes: for instance, I claim 25% of my public transport and mobile phone bills as business deductions. When I account for them, I split the transaction into 25% Relevant Account and 75% Owner's Equity. Thing is, when I split a transaction like this, I…
    CreatrixTiara 8 views 1 comment Most recent by JamieD August 9, 2019 5:21PM
  • So, I have scoured and have chatted with help, but have not gotten a full answer on how to set all up properly. I just purchased a single tenant commercial property. Here is breakdown: $750 - Purchase Price $10 - Purchase Deposit (came from personal checking) $161.40 - Personal Deposit to LLC Bank Account $600 - Loan $150 - Down Payment on Purc…
    riskaverse 21 views 8 comments Most recent by Mikeg August 9, 2019 2:15PM
  • Logged in today after a couple weeks and all my transactions are gone! Has anyone encountered this? I sent a email to support but no response so far. I do not have any filters on, and just to be sure I clicked clear all filters.
    Alvin_Tan 9 views 1 comment Most recent by Myron August 8, 2019 9:37PM
  • Hi Folks, I lead an IT Department and each year operate within a fixed budget. I'd like to do some further analysis on my expenditures and to be able to see over time how my actual expenses are comparing to the budget. I'm wondering if anyone has thoughts on whether Wave would work well for this purpose and if so how I should configure it? My th…
    davidshq 1.5K views 23 comments Most recent by davidshq August 8, 2019 7:50PM
  • Hi all, I have bank accounts set up in Wave for multiple currencies, and when I move money from one account to another I create a transfer in Wave. However Wave insists on using it's own exchange rate, rather the one that was actually used to make my transfer (in my case the rate is set by Revolut on the day I made the transfer between accounts).…
    billysal 12 views 1 comment Most recent by James_Hudson August 5, 2019 8:04PM
  • Hi, I have a cottage rental business, which has a personal use aspect to it. So, in my jurisdiction, I need to apply an appropriate expense rate to operating expenses, and sales tax ITCs. Determining this rate is something I would do at the end of my tax reporting period, and then apply it across the various operating expenses and sales tax accor…
    DaveB 8 views 6 comments Most recent by James_Hudson August 5, 2019 6:44PM
  • Hi, I am trying to upload transactions into Income or Expense accounts but those options are greyed out. Please see screen shot. Does any one know what I need to do to directly upload into Income and Expense accounts? (Image)
    Junaid 15 views 5 comments Most recent by Mikeg August 5, 2019 12:06PM
  • We own 2 companies: Our company "A" and our company "B", which was recently incorporated. We've been recording most of our purchases of "B" in the books of "A", so in essence "A" has been loaning the money to "B". Therefore, in "A"’s books any purchases made on behalf of the ne…
    Clau 12 views 2 comments Most recent by MerlinAccounts_UK August 5, 2019 9:06AM