Accounting Technical Support


Discussion List

  • Reports in Wave are currently undergoing maintenance. Some users may notice that Reports, Reconciliation, and their Dashboard are not displaying all data. Our team is working to ensure the 2% of users impacted by this maintenance are back to normal as soon as possible. This notice will disappear once maintenance is complete. If your post has be…
    Charlotte Announcement Closed 105 views 77 comments Most recent by Erik January 11, 2019 5:10PM
  • I've been using WAVE since Sept last year and love the ease of invoicing but am still have trouble getting things to balance as I still haven't nailed down all the sub accounts and where I should itemise each transaction etc. Anyway I need to submit my latest quarterly figures (Jan-March 2019) for my Business Activity Statement but am a little …
    DaveyG 17 views 5 comments Most recent by DaveyG April 19, 2019 10:12PM
  • Hello, My company uses taxi services. By the end of the month, Taxi company will send us a receipt for accounting. It's a summary of the payments for tax during the month). All the payments have already taken place when I used the taxi. So how can I tie a few dozens of payment records to this one receipt? Thanks. Best regards, Chen.
    chenzh 6 views 2 comments Most recent by chenzh April 19, 2019 2:58PM
  • I've been doing a bit of catchup every night and went to Accounting > Transactions and adjusted some transactions for category and tax including invoices issued that I've marked as paid. Each of those paid invoices reverted to unpaid. I don't know why or what to do about it.
    clancularius 8 views 1 comment Most recent by Ryan_W April 18, 2019 7:11PM
  • I’m a sole trader and wondering what way is best for me to categorise my personal expenses. Is it best to bill myself each week for my drawings. For instance add a bill and categorise it as my salary? :)
    smercer1982 11 views 1 comment Most recent by JordanFromWave April 18, 2019 1:58PM
  • Since March 10th, 2019 my receipt app cannot recognize any merchant name, date and amount and I have to key in everything. Can anyone tell me what’s going on?
    Salad201919 11 views 2 comments Most recent by JordanFromWave April 18, 2019 1:47PM
  • Is that possible? I can open the receipts which I uploaded through the Android app, but don't see any options for creating or editing records with them.
    brian_e 33 views 3 comments Most recent by kinofist April 17, 2019 9:57PM
  • Hi, I'm trying to reconcile my accounts and the order they appear in wave is different to how they appear on my bank statement which is making my life hell trying to find where the discrepency is. is there a way to change the order of the transactions so i can match them up to my bank statement?
    Ian_Bond 17 views 7 comments Most recent by kinofist April 17, 2019 9:55PM
  • how do I delete an account that I created in the chart of accounts?
    melissa18 31 views 2 comments Most recent by kinofist April 17, 2019 9:51PM
  • I start out with wave with nice feature of scan receipt, soon i found myself missing receipt because not every time i scan receipt or will miss some. I then realize that i can import credit card and bank transaction ,but then i can't attach image to transaction. I was wondering what the best practice for scanning receipt or how people are doing it?
    jasonpham80 18 views 5 comments Most recent by Mikeg April 16, 2019 2:49AM
  • Hi all! Not sure if I titled that right but having an issue properly booking all of the transactions involved in a Secured Credit Line account. Secured being defined as having to give the bank $45K Cash as collateral to have a $45K Revolving Credit Line. Once the company shows better credit standing and history, the cash is returned after 9-12 …
    Pop_BookKeeper001 27 views 5 comments Most recent by Pop_BookKeeper001 April 12, 2019 8:53PM
  • I am following the guide they provide, I did everything and got up to the journal entries which is the last step. Before I finished adding all the entries I run a trial balance, none of the values actually move. I checked the amount of tax I owe, it shows only the new invoice I created in wave meaning it doesn't show the rest of the cleared in…
    DBG2018 16 views 1 comment Most recent by Samd April 12, 2019 3:45PM
  • Hi, Are you able to explain how I set the starting balance for Sales Tax (in my case VAT)? I started using Wave from 1.1.19. My VAT quarter started on 1.1.19. As at 1.1.19 I owed HMRC £X.XX in VAT (from the VAT quarter 1.10.18 to 31.12.18). In mid-February I made a payment to HMRC of £X.XX. When I produce a Sales Tax report (for 1.1…
    Ubergeeksov 11 views 3 comments Most recent by MerlinAccounts_UK April 12, 2019 9:54AM
  • It used to be easy to compare actual bank account balance with wave balance. So first question is how do I do that now with the new layout Previously I was advised to delete the Stripe deposit bank transaction so that it did not duplicate the Wave transaction. Is that still the case with the new wave accounting? I have still been deleting stri…
    EmotionalHealthLtd 13 views 4 comments Most recent by JordanFromWave April 11, 2019 1:25AM
  • I buy production materials from the USA sometimes. I am in Canada and must pay duty on imports. Should I make an account in my chart of accounts and record those payments? I am not certain at the time of this message but I think there is some ability to claim these as expenses at tax time.
    RobWatts 7 views 2 comments Most recent by RobWatts April 10, 2019 3:28PM
  • Hi, I'm new user of wave. I'm confused about how to convert the profit/loss monthly to equity/capital of owner. can any of you give solution for this ? Thank You
    papyrusid 11 views 1 comment Most recent by Mikeg April 7, 2019 5:04PM
  • How do I record a credit card payment? My bank account is connected to Wave so the credit card payment is showing up as debit external withdrawal - Chase Credit Card. Do I use Transfer to Bank, Credit Card or Loan? If I do that how do I enter the individual transactions from the credit card statement and categorize those charges?
    Tidyupwithsue 34 views 7 comments Most recent by Mikeg April 6, 2019 2:18AM
  • TigTig
    I am trying to understand how to set up WAVE to track what I owe in Use Tax. I don't see anything on the Community about Use Tax except an advertisement for an accountant in the Carolina's which doesn't help anyway because I am on the other coast.... but I'm guessing I am not the first person to need help with this!
    Tig 11 views 1 comment Most recent by Charlotte April 4, 2019 8:37PM
  • I'm not sure how the workflow works for adding things you buy to run your business. I see Bills and Receipts.. They seem totally separate but it seems like they should work together. Can someone explain? This is what I've done: I bought some supplies to run my business. I uploaded the receipt and then categorized the receipt as Production…
    RobWatts 30 views 2 comments Most recent by RobWatts April 4, 2019 3:18PM
  • Hi all, I keep trying to mark the categories in some of my transactions, but then when I click save it always says "There was an error saving" Why could this be?
    PWolf 16 views 5 comments Most recent by Samd April 3, 2019 2:28PM
  • Well, now that Wave has further complicated things, (hasn't anyone other than me heard the old adage (if it ain't broke, don't f*** with it !!!) I immediately ran into a problem with transfers between my chequing account and my credit card account. My credit card balance is automatically paid via my checking account. These transactions get …
    22asepsysca 50 views 16 comments Most recent by JHRED1 April 3, 2019 8:36AM
  • How do I delete a g/l account that I created. The account has no activity.
    melissa18 15 views 2 comments Most recent by melissa18 March 29, 2019 1:23PM
  • I need to record money taken out of my s corp by a shareholder. Is the debit side of the entry to "Owner investment/drawings" or "Owner equity"? Thanks for your help!
    melissa18 25 views 16 comments Most recent by Mikeg March 27, 2019 3:34PM
  • Normally payments out of my business checking account to a personal credit card (both linked to wave) are automatically imported and recorded as a transfer. But some months back this changed and they are since being recorded as 'uncategorized expenses' on the business checking side and as 'credit card payments' on the personal side. How can I co…
    C_Money 34 views 11 comments Most recent by JamieD March 27, 2019 2:43PM
  • I have 3 accounts. In the Chart of Accounts they are all under the Cash and Bank heading. Each of those accounts represents a separate rental property. I've been scanning receipts, sorting them into the individual accounts (properties), and giving them different categories that my CPA can use for taxes. What I want to do is create a profit and los…
    rationalanimal 12 views 1 comment Most recent by Mikeg March 19, 2019 12:10AM
  • Hi, I originally contacted wave about this about a month ago, but some of my receipts are not merging with the original cc transaction, and I'm getting an error: Anyone else having this issue? It's becoming such a nightmare to do my reconciliation without this working...
    benjaminb 19 views 5 comments Most recent by Johana March 18, 2019 4:54PM
  • Hi ive just created a wave account on my PC and downloaded the app to scan receipts. ive just scanned three receipts and they have all moved to the "done" tab. How to i upload them to the account on my PC? I assumed they would be linked and transferred automatically. Not the case. Help please.
    Wendy 13 views 1 comment Most recent by Ryan_W March 15, 2019 10:45PM
  • I am only able to export my financials in csv, when i try to export in pdf nothing happnes. Please help
    msawyers 116 views 14 comments Most recent by Katie_Silkina March 14, 2019 9:11PM
  • I have a personal account as well as a business account. I would like to set up a journal entry from my a personal credit card (not on the Wave list of c/cs . It doesn't appear that I can make jvs to my personal account I would appreciate a workaround
    Bruce_C49 17 views 2 comments Most recent by Bruce_C49 March 13, 2019 10:09PM
  • Can multiple email addresses be used as Primary? the reason is that different Directors can email receipts via email to Wave. Please clarify. thanks,
    Srinivas 11 views 1 comment Most recent by Zoe_caff March 12, 2019 8:56PM
  • Hello, I've recently spoken to a new accountant. She looked at the income statement generated by Wave and asked if I could move items like "Salary for owner" and "credit card payments" off my operating expenses and into my balance sheet. Please could someone help me with this. Thanks Sarah
    Sarahc 31 views 4 comments Most recent by Sarahc March 8, 2019 12:27PM