Accounting Technical Support

 

Discussion List

  • Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.
    Katie_Wave Announcement 84 views 31 comments Most recent by AlexL January 20, 2020 6:48PM
  • Reports in Wave are currently undergoing maintenance. Some users may notice that Reports, Reconciliation, and their Dashboard are not displaying all data. Our team is working to ensure the 2% of users impacted by this maintenance are back to normal as soon as possible. This notice will disappear once maintenance is complete. If your post has been…
    Charlotte Announcement Closed 161 views 77 comments Most recent by Erik January 11, 2019 5:10PM
  • I am looking for input on how to enter government grants in Wave. The government grants are received based on reimbursement of expenses already paid. Would this simply so in as an invoice from the government program and then apply the payment received against the invoice? I imagine it would require a separate income category? Also, the reimbursed …
    dw11 6 views 0 comments Started by dw11 January 21, 2020 9:17PM
  • Hello, I've reconciled August, for example, showing a match between Wave and the bank statement for end of month. But the beginning of September starts with the final August balance now a negative. Help?
    jowal 10 views 3 comments Most recent by EmmaP January 21, 2020 6:17PM
  • I can't seem to figure out how to run a report showing last year's expenses. Can anyone advise?
    orracle 6 views 0 comments Started by orracle January 21, 2020 5:35PM
  • Hello Everyone I am new here. Started using wave yesterday. Its a great online software but sometimes unexpected problems arise. I entered some expense account transactions yesterday but i am unable to get a PDF Export of those. Does anyone here knows what might be causing the issue? CSV Export is working fine. I am using most recent version Googl…
    FaridKhan 70 views 9 comments Most recent by David_Kaestner January 21, 2020 5:15PM
  • The link in the email you sent me does not work. I need webinars and I need customer support. I have sent and do not get any response.
    PeggyLee 105 views 6 comments Most recent by Jawad_Akhtar_CMA January 21, 2020 1:24AM
  • I have been using wave for a few different businesses (all have different logins). My most recent account, that has a bank connection in place, will NOT show the bank account & credit card box on the dashboard that has the quick view balances. Is there a specific setting I am missing to activate this? Help!
    MissChris 26 views 6 comments Most recent by EmmaP January 20, 2020 9:33PM
  • Hi Hoping someone will be able to help me here. I have a bill from my manufacturer for a variety of items I purchased. I have put the cost of lineitem on the bill against an Inventory Asset (say, Inv A). When I make a sale on this item, a journal entry is made to reflect an debit against expense account called Product Purchase and credit agains…
    Supriya 15 views 3 comments Most recent by AlexL January 20, 2020 9:09PM
  • Hi, I have an outstanding income for rental of property that I want to add to Accounts Receivable, but Accounts Receivable seems to require an Invoice for the transaction to be made; but when I create an invoice and record payment, i'm not able to select the category as Income to allocate the funds to my Rental Income account category. I can only …
    AaronR 6 views 0 comments Started by AaronR January 20, 2020 5:29PM
  • When I create a balance sheet report, it shows I have a -1,729 in undeposited funds. When I click on the undeposited funds to bring up the "Account Transactions" list for Undeposited funds, it shows I have a 0 balance. Why does the balance sheet not reflect the balance in the account? It should be 0 for undeposited funds on the balance s…
    Lo_51 14 views 3 comments Most recent by Lo_51 January 20, 2020 4:52PM
  • I'm trying to record an expense where I purchased an Asset, and I paid sales tax on the item. When I set the expense account to the Asset, sales tax improperly shows as Sales Tax due versus Sales Tax Paid. Has anyone else seen this?
    amattas 10 views 8 comments Most recent by amattas January 20, 2020 4:15PM
  • Why dont ant of the "Account ID's" come across on my reports? Am I doing something wrong?
    HiNoonRotary92009 9 views 1 comment Most recent by AlexL January 20, 2020 3:42PM
  • This is more of a best practice guidance question as opposed to a potential technical limitation (although, there is one point regarding technical limitations). Desired Outcome I have various liability accounts that represent loans that have a known and recurring monthly payment. These need to be recorded as a transfer transaction within the ma…
    travis88 14 views 1 comment Most recent by AlexL January 20, 2020 3:29PM
  • As far as I can tell, the search at the top of the Transactions page only searches descriptions. There have been times when I knew the transaction amount and wanted to search for all transactions for the same amount. Is that not supported? Happy to add a feature request post, if so.
    Just_Lurking 712 views 46 comments Most recent by SVB January 19, 2020 7:10PM
  • How or can you link a Transaction to a customer or Job? Such as a materials purchase made at "Lowe's" for a particular Customer or Job
    Steve_Kellogg 7 views 0 comments Started by Steve_Kellogg January 17, 2020 10:43PM
  • Hello, it's the newbie again. Just want to clarify what I'm doing based on reading the tutorial and viewing past discussions. I'm an Electrician. I buy misc material: Plugs, bulbs, screws, wire nuts, so on and so on... for my truck and use it on various jobs. My billing looks like this: Labor and Materials. That's it pretty much all the time. Que…
    Houston 13 views 2 comments Most recent by Houston January 17, 2020 3:26PM
  • I change the transaction from AR to Sales, but the amount still shows on the Balance Sheet. When I click on the AR account for the details, there is no activity. There is absolutely no transactions/journal entries for this income account, but it still shows on the Balance Sheet. Any suggestions to help correct this?
    Annona2012 7 views 0 comments Started by Annona2012 January 17, 2020 8:58AM
  • the Help pop up window opens everytime I switch from sales to accounting or wherever it is annoying and in fact has yet to be able to provide any help to any question so far. How do i turn it off????
    annamoore 3 views 0 comments Started by annamoore January 17, 2020 8:06AM
  • Hi there, How does one end your financial year and start the new financial year. In my case my financial year ended 28 Feb and the new one started 1st March. Does wave close the books?
    Diverse 2.6K views 23 comments Most recent by bcholin January 17, 2020 5:13AM
  • I have looked through all the postings and have attempted to set up this mortgage we have on an STR property. Not sure I have done correctly so please advise where I may have gone wrong. * Property purchased for 360,000 closed 5/31/2018 * 20% down payment 72,000 which shows up in Property Equity * Mortgage after down payment 288,000 (we paid all …
    tcmccormick 443 views 18 comments Most recent by Mikeg January 16, 2020 7:02PM
  • One way of ensuring that VAT returns and Sales returns are accurate is if a report can be generated which shows all the transactions that do not have a sales tax to them. Is this available or can it be generated somehow?
    tadinda 5 views 2 comments Most recent by tadinda January 16, 2020 5:59PM
  • I am opening a new business and completely messed up my first attempt at setting up Wave. Going to start over but confused on where I put the cash I used to start the retail business. Account is linked properly to my bank and PayPal accounts.
    MikeBlue 13 views 1 comment Most recent by AlexL January 16, 2020 5:07PM
  • Hi, any idea how can I make a report based on sell product? I need to know the income from specific product that we sell. Thanks in advance!
    Ivo_Zax 3 views 0 comments Started by Ivo_Zax January 16, 2020 12:56PM
  • mzpmzp
    i would like to ask, because im new to wave apps, new to business, and got confuse to record my business transaction. im not too good in english too, pardon me. 1. to start my business i register account at bank, let say $ 1000. how to record it? i think it should be categorize at equity... but at what account? cash on hand or owner investment? 2…
    mzp 492 views 24 comments Most recent by ConnorM January 15, 2020 8:43PM
  • I am a very small business owner and have been filing my own taxes since I started a year ago and it has been pretty simple (minimal to report) . Revenue for my business has increased in the last quarter. I am using cash basis accounting and am trying to figure out which figure on the cash flow sheet I would use for Gross receipts (total sales o…
    Breathe_better4life 11 views 2 comments Most recent by Breathe_better4life January 15, 2020 7:28PM
  • Hello, I'm new to wave and i'm trying to set up an account for a non profit org. I want to find out if there's a way of adding projects/programs, whose costs and revenues can be reported separately, like how you can pull up customer and vendor accounts to see the ins and outs.
    Chayil 9 views 1 comment Most recent by ConnorM January 15, 2020 7:16PM
  • I am trying to generate a sales tax report but the column of purchases subject to tax are all 0.00. I have uploaded all the receipts and i have reviewed them and then again this column of purchases are all 0.00. Can you please help me out? Thaanks
    helenite 7 views 7 comments Most recent by AlexL January 15, 2020 4:25PM
  • Hi, it seems like the numbers listed for specific expenses in both of these sections are different and I don’t understand why. For example, for my personal accounting I have “groceries” as one of my expense categories. But when I look at the reports for grocery expense by clicking on “cash flow” and “profit and loss”, the numbers over a the same o…
    lauragyre 18 views 2 comments Most recent by KarlAviu January 15, 2020 4:09PM
  • I deleted an invoice, but the amount still shows on the P&L. When I click on the income account for the details, there is no activity. There is absolutely no transactions/journal entries for this income account, but it still shows on the P&L. Any suggestions to help correct this?
    MichelleAR 30 views 7 comments Most recent by ConnorM January 15, 2020 2:51PM
  • Balance sheet statement (Image) Cashflow statement Please assist
    faridah 11 views 3 comments Most recent by KarlAviu January 15, 2020 2:45PM