Accounting Technical Support


Discussion List

  • Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.
    Katie_Wave Announcement 408 views 76 comments Most recent by Cannon25 November 21, 2020 3:53PM
  • Trying to record a journal entry in my Wave C$ account. I have a US$10,000 transfer from a US$ account to C$ account which shows as C$13,132.37. The exchange rate is known as these numbers are actually what happened but Wave is using a different exchange rate. How do I "fix" the exchange rate to 1.3132 so this journal works?
    lupusden_6115 8 views 1 comment Most recent by Liza_ko November 25, 2020 4:46AM
  • How do we enter in check numbers for checks that we have written using our checkbook register?
    ReneeD 74 views 4 comments Most recent by BillJAY47 November 24, 2020 11:33PM
  • Following the instructions in this page (, when I click on a transaction -> Choose a category -> Transfer to Bank, Credit Card, or Loan -> it does not show the corresponding transaction from the other bank account receiving the transferred funds Please help!
    waving 6 views 1 comment Most recent by JulianP November 24, 2020 9:40PM
  • Hi there, I found an issue that could be a legal problem. I made a invoice to a customer. The customer paid it. Then the customers moves his premises and ask me to change the details for the future. When I do the change, the previously made invoices have the the address. It's illegal to change an invoice already issued. If the customer ask me a du…
    VirtualCed 27 views 7 comments Most recent by JulienS November 23, 2020 10:57AM
  • I sell on Etsy and have the transactions imported into Wave. My Etsy funds are deposited into my bank account from the Etsy payment account in bulk amounts, so the sales transactions and the bank deposits do not match. I categorize the deposit into my bank as a transfer from the Etsy payment account, and a matching transfer transaction is create…
    cait 31 views 4 comments Most recent by havah November 22, 2020 9:02PM
  • My company is a single member LLC. I paid my accountant to file my taxes to the state and federal governments. Their bill I categorized as "Accounting Fees". I owed state a certain amount which was paid out of my bank account associated Wave. Same for my federal payment. I don't see a built in category for these items. Can someone help …
    nekton 13 views 3 comments Most recent by Mikeg November 22, 2020 7:51PM
  • I'm not sure how the workflow works for adding things you buy to run your business. I see Bills and Receipts.. They seem totally separate but it seems like they should work together. Can someone explain? This is what I've done: I bought some supplies to run my business. I uploaded the receipt and then categorized the receipt as Production Suppl…
    RobWatts 2.2K views 6 comments Most recent by Elacra November 22, 2020 5:16PM
  • How do I move transactions between businesses?
    eyrobinson 743 views 12 comments Most recent by sjel November 22, 2020 12:45AM
  • I have imported my CVS bank statement into WAVE and I have experienced an issue with transactions that happened in the same day. The transaction chronological order is wrong. Ex. I made my first deposit into the account x date, and that very same day I have made a few purchases on my debit card. The purchases come up before the deposit. Besides t…
    David_Garcia 12 views 5 comments Most recent by Barsin November 20, 2020 5:32PM
  • Hi, I receive a lot of cash payments for my music service. People pay cash at the end of their sessions, a receipt is given and I put these individual amounts into Wave as cash in hand. These can then be changed individually within Wave as a bank deposit after they have been paid into the bank. Is there a way to group all of the separate amounts …
    GaryBee 5 views 1 comment Most recent by corinne_t_cook November 20, 2020 4:52PM
  • HI, I am from South Africa, our bank statements gets emailed but in PDF format, how do I upload my bank statement on wave?
    Leonora 5 views 0 comments Started by Leonora November 20, 2020 10:18AM
  • Does Wave supports 2 sided receipts?
    vmail 276 views 6 comments Most recent by Sylvanut November 20, 2020 9:58AM
  • My situation: I am retroactively entering data trying to reconstruct records from a previous company treasurer who didn't keep good records. I have an employee who is also a customer. He submitted receipts for reimbursable expenses. This receipt was logged as being paid from his employee reimbursement credit account, as usual. However, he's als…
    justdave 8 views 5 comments Most recent by justdave November 20, 2020 3:49AM
  • On my dashboard there is a cool graph that shows me my monthly income vs expenses and I currently manually input all invoices into a spreadsheet to compare monthly incomes and I was wondering if there was a way to export all my invoices to a csv file or something to help speed up this process?
    Shayne 1K views 12 comments Most recent by dprkr November 19, 2020 5:17PM
  • Imported Bank transactions and added bill to one and refund of bill to the deposit/income on the account. When applying the refund tag to the income/refund. It shows the bill is unpaid in the Bills section. (Image)
    AveragePerson2020 9 views 0 comments Started by AveragePerson2020 November 18, 2020 10:45PM
  • Can you explain how to categorize owner equity and withdrawals from a business checking account. * I will be opening up a separate business checking account. Say I plan to deposit $2000 from my personal money to have some operating income for the business. How would I categorize this? * If I make a future deposit of from personal funds, how is …
    Salvy1959 3.2K views 10 comments Most recent by Philip95 November 18, 2020 10:18PM
  • Hi, Please help (I am starting to use wave first time) I am trying to import a csv customer list. The preview of the first 5 customers in list (when importing) shows all info correctly in the different columns. But when i click on import, after short while i get a error "Hrmm, we didn't find any new contacts to import. We failed to import xx …
    Mauritz 26 views 5 comments Most recent by Dvaai November 18, 2020 2:03PM
  • Is there any other avenue to contact wave support besides these forums. Urgent assistance needed Thanks in advance.
    _HelpNeeded10203 10 views 0 comments Started by _HelpNeeded10203 November 18, 2020 9:38AM
  • I received a bill from a vendor that has a credit balance on it. I want to record the bill because we track different line items in it to different internal accounts when it gets paid (so I will have credits to the various accounts the refunds applied to). But the vendor did not issue us a refund, the credit is being applied to our next bill. S…
    justdave 6 views 0 comments Started by justdave November 18, 2020 6:36AM
  • My OFX import files have stopped working. I upload them and Wave says all is fine and transactions are importing, but nothing happens. I cant seem to find a way to contact their support and am not getting any response. Does anybody have any advice for me on this. Thanks
    AndrewJAHunter 4 views 1 comment Most recent by Barsin November 17, 2020 10:27PM
  • Hello, It's been a week that I get this error whenever I run the G/L report on a single account or all accounts. Any ideas?(Image)
    MouradS 22 views 4 comments Most recent by MouradS November 17, 2020 7:30AM
  • Hi. My gst tax calculations for Australia are not reconciling The general ledger report for sales expenses does not equal the sales tax report. General ledger sales income is $114174.14. On the report it shows sales subject to tax $108568.60 tax amt on sales $7938.93 this amt is NOT 10% of the sales. Do both gross figures include or excl…
    _HelpNeeded10203 5 views 0 comments Started by _HelpNeeded10203 November 17, 2020 4:31AM
  • Hey there, I'm trying to figure out how to account for an investment from an angel investor in my transactions. It's not quite a shareholder loan, and I'm not sure if the Common Equity account makes sense here. If someone invested $100k into your business and it showed up in your bank account, how would you chronicle it? Bonus points on how to do…
    JB1221 6 views 0 comments Started by JB1221 November 16, 2020 11:29PM
  • I deleted an invoice, but the amount still shows on the P&L. When i click on it says - The page you tried to visit doesn't exist This is usually caused by an incorrect or outdated link. Please assist
    Beke2020 35 views 19 comments Most recent by Barsin November 16, 2020 10:54PM
  • Hi! I've incorrectly updated a bank account export in waves (deposit and withdrawals were reversed). After deleting all the transactions, I found that this account is now negative (-$5000), while not showing any transactions. I can't even delete the account and now this is messing my reports badly. Is there a way to fix this? Thanks!
    Hash 6 views 2 comments Most recent by Barsin November 16, 2020 10:33PM
  • I have a question about how to appropriately assign an expense for an online service I use to conduct online psychometric assessments. I pay for the service on behalf on clients in the form of purchasing credits and include the cost in their fee. Should this be consider an outsourced service provider? cost of materials? or just general admin? T…
    Lianne 6 views 2 comments Most recent by Lianne November 16, 2020 9:32PM
  • Hi, I'm completely baffled! I'm registered for VAT. As I'm trading outside the EU, I don't charge VAT. I do claim refunds of VAT on expenses. As the Gov rounds the amount I reclaim, up or down, I've created a 'VAT rounding' liability account to record the over or under payment of VAT refunds. Problem, if as a result of the Gov rounding, the refund…
    Sue2381 11 views 1 comment Most recent by AlexL November 16, 2020 8:25PM
  • Since my personal account and my business account are both recording bank transactions into their respective bank accounts within Wave, how can I track my personal expenses without them showing up on my Profit n Loss Statement? If I categorize, lets say groceries pd from and for my personal account, as an "expense" it only lets me chose…
    Annette17 20 views 2 comments Most recent by Patom November 16, 2020 4:13PM
  • (Image) Is there a way to change my transaction description feed back to how it was? Simple without the extra ID and tracing info. It now shows "ORIG CO NAME" plus a bunch of codes on several descriptions. It's on CC transactions, insurance payments, payroll, Wave payments, etc. It also does not show the transaction amount when I se…
    Barb 8 views 0 comments Started by Barb November 16, 2020 4:57AM