Accounting Technical Support
Discussion List
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Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.Katie_Wave Announcement 594 views 94 comments 0 points Most recent by Xtopher21 March 2, 2021 11:54PM
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June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
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Hi, I added a bookkeeper in Wave but they cannot see any of the imported transactions or account histories. Also their Chart of Accounts has just the default entries and they don't have any of the custom entries I added. They need to be able to see all the account balances and imported transactions so they can reconcile, etc. How do I get them to …
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Anyone knows? Thank you!
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I'm new to the Wave world. I've just put in all my receipts for the expenses for my small business. I can't seem to find a category for my supplies to make my product. I've put them in office supplies but it's not right to me. The other option I can see is uncategorized expense... Can anyone give me some insight please? Thanks!
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I'd like to simply know how I can accurately record CA sales tax from Shopify payouts AFTER Shopify takes their cut (2.9% + $0.30) prior to depositing my funds?! I know there are apps out there but I don't want pay / hemorrhage yet more expense to do a simple thing at this stage. What I need to know is how those apps interact with Wave and how Wa…
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When I started using Wave I didn't connect my bank account to automatically download. My bank account had an ending balance for 2019. In 2020 I connected electronically to my bank account. Wave created a NEW wave account to hold those transactions. That account has a starting balance equal to the 2019 ending balance of the original wave account I …
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Hello, I have multiple banks with multiple sub-accounts. I'm wondering if there's a way (or would like to request a way) to sort accounts for the purposes of the transactions filter dropdown?? Short list: * savings * secondary savings * checking * 12x savings accounts (one for each month Right now the list is kinda all over the place. Like Ap…
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I have a transaction that was canceled/refunded. In my other accounting system I would post the charge and the refund to a suspense account. I don't want it to appear as a charge and a separate payment. I haven't figured out how to do this with wave. Any suggestions ?
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Hi, I am trying and trying and trying to upload my bank statements in CSV format and they are simply not going through. Every time I try I get different errors, the whole bunch! I have seen the available advise on this from the error message link but I am following all the steps to the letter and still unable to upload. Can someone please help me…
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My Paypal account has both USD and CAD transactions posted in it. I also usually hold a balance in the Paypal account and only pay out to my CAD bank account periodically. How can I post income and expenses from Paypal to Wave and also account for a USD and CAD balance held in Paypal?
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I use Wave ONLY for business. The other day, I accidentally imported my personal credit card account into my Wave Chart of Accounts. I understand that Wave doesn't let the customer delete Chat of Account. But I can't have my personal CC account existed in Wave that I use for business. How can I PREVENT Wave from accounting for my personal CC acco…
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I am reconciling one of my accounts. For one of the months, the wave balance total on the list of transactions matches the statement balance at the top. When I click on the last transaction and save (without making any changes), the pop-up window appears showing me that the period has been reconciled. When I click on "reconcile other periods&…
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Is there anyway I can fix this?? Trial balance also wont balance?!?! Help - super frustrating
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While looking at my invoice under income category i some under 'sales', and another under 'sales-retail products'. Please whats is the difference between these two and how can i merge them. thank you
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So I have been going through my books and trying to balance everything out and it is fine except that, when checking the trial balances month by month, I get to a date in March where the trial balance goes out by 43.90. There is indeed a transaction on that date for 43.90 from the bank but the account is reconciled. Out of curiosity, we removed th…
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My purchases entered in to Accounts Transactions with GST/Sales Tax that is sales tax on purchases are not showing in Sales Tax Report. Please advise any way to rectify. Refer to screenshot below. .
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I'm reconciling my account, and I've run into what I think is an error on Wave's end. I've reconciled a period, but every time I go back to the main reconciliation page, the Wave balance shown is off. When I load that period, the Wave balance shown with the transactions is correct and matches my statement balance. I can "fix" the differe…
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I am creating an invoice for a supplier to reimburse me for payments already made to its company from mine. Given the circumstances of our agreement, that company must reimburse me in full. I was not originally charged a separate tax on my payments to that company. Is it required to charge (and therefore pay) tax on the amount that is to be reimbu…
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If I scan receipts out of order, is there a way to rearrange them or organize them by date, or am i stuck with whatever order they are scanned in? thank you
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Hello, I need urgent help!! We have EUR as functional currency in Wave. We also have bank accounts in HKD and USD. I noticed however that in many cases, the converted amounts in EUR are completely false making the whole accounting false. I am attaching a screenshots for reference. Please help!
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So, I had some cash left over, and bough listed equities through an investment platform. As a DIY accountant- this introduces three questions for me, which I can't quite wrap my head around. Has anyone smarter than me maybe done this before? * How to record the buying transaction? * How to record the selling transaction? * How to record the capit…
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for every sales, we can add sales tax which add the amount need to be payed. But for every service, we need to deduct the amount because of service tax. So for example : I sold product $1000, and service $100. They all have sales tax 10%, so $1100 plus 10% of those = $1210, but for service, the amount needs to be deducted because of service tax 2%…
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Hello, I'm still quite new to bookkeeping and would like some help understanding how to code/categorize deposits and withdrawals for expenses we as landlords incurred as a result of tenant damage that we ultimately charged back to the customer. For instance, a tenant's dog destroys a couple doors, floors, and blinds. The cost to repair all damag…
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I am seriously thinking of moving here from quickbooks but I cant figure out a way to implement their sub-accounts feature as we have a lot of itemized accounts that can be easily categorized. Any suggestions?
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A year since Wave was taken over and connections to my bank are still broken every single time I log on. Put in the credentials, get a code, wait for something to happen. Then repeat the next day. It's worked briefly four times in the last six months, and even then it didn't bring in all my transactions. I no longer bother connecting to my bank. T…
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Is there a way to setup Email notifications a day before the bills due date that I have to pay
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I am new to Wave - I think I get how to do transfers for credit card payments, although I am confused by consistently seeing two identical-looking transactions to match with the transfer. But when I try to do a split transaction in the transfer I get 2 and 3 listings of the transfer in accounting. What do I do with the two matches offered in trans…
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Can I enter the amount charged by the vendor for sales tax, rather than having to enter a tax rate? The problem is that I do not know the vendor's tax rate and I tried to figure out what it is but is seems that they charged different rates on different invoices. I don't really care how much sales tax was charged. I just want to enter the bills int…
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How do I break out the tax entry in the Receipt? Am I supposed to enter the line item amount for the sales tax? And then, does the receipt get converted into a bill? I guess I don't really understand the purpose of this feature. Is there detailed documentation on how to work with Receipts?
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I am setting up my Chart of Accounts and would like to know how to account for withdrawing money from the bank account for personal use. I understand this would be an owner's draw. In the second option under the Equity Tab, Retained Earnings: Profit, in the dropdown, is the Account Type, Retained Earnings: Profit, or Business Owner Contribution an…
