Accounting Technical Support


Discussion List

  • Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.
    Katie_Wave Announcement 729 views 102 comments Most recent by oneillseanm June 11, 2021 10:21PM
  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 19 views 0 comments Started by AlexL April 12, 2021 2:08PM
  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 1K views 66 comments Most recent by annathereseluna April 2, 2021 3:28AM
  • Why aren't my verified transactions disappearing after I 'reviewed' them? Wave used to do this automatically
    Annscar 150 views 4 comments Most recent by headTrix June 24, 2021 6:06PM
  • I want to know my yearly summary and I have previous years amounts effecting the true figures. My tax is double what it really is and everything is reconciled. I have 2 business and personal but I have to tripple my data entry has wave updated since 2019. It is now 2021
    Margot 6 views 3 comments Most recent by KiahD June 23, 2021 6:13PM
  • Our books were all perfect as of 1-1-2021. A few days ago we logged onto WAVE and it had downloaded transactions from 2019 and up. What happened? and Why? Any help is appreciated.
    HeatherAnnM 5 views 1 comment Most recent by KiahD June 22, 2021 5:56PM
  • KevKev
    I noticed that a transaction is missing in Wave that is clearly in my Bank statement. I put the statement and the account in Wave side by side on my computer screen and the transactions match except for one which is missing in Wave. All filters are off so it is not being excluded from view, and it has not been deleted. Any experience with this …
    Kev 169 views 3 comments Most recent by KiahD June 22, 2021 5:08PM
  • In wave what is the difference between the owner equity account and the owner investment/drawing account? Reason I'm asking is because instructions say to put the starting balance to owners equity but should it go to owner investment? Thanks
    onthebooks 512 views 6 comments Most recent by wathsala_2020 June 20, 2021 12:18PM
  • Landscaping job in April had some plants that died after job was finished. Customer requested plants be replaced in June. I purchased and installed replacement plants at my cost. How do i record this in wave?
    farmsteadgardening 5 views 1 comment Most recent by Mikeg June 19, 2021 9:03PM
  • I created two invoices for the same vendor. They sent me one check for both. I deposit the check to my bank account. Now the check transaction shows as sum of the two invoices. Both invoices marked as paid in wave. Now when I go to the bank deposit and select "Payment received for an invoice in Wave" it says "No results found".…
    Kristof 5 views 0 comments Started by Kristof June 19, 2021 1:36PM
  • I have two archived accounts. One is an obsolete checking account and the other is a credit card I no longer use. The checking account no longer shows up in the Transaction drop down of all of my accounts and the credit card does. This is very confusing. As the description of an archived account does not state whether it is suppose to show up ther…
    Jamr 4 views 3 comments Most recent by KiahD June 18, 2021 8:06PM
  • Hi all! My currency for the business is set to Tanzanian Shillings, but some projects are actually charged in US dollars. At the bottom of my invoice there is an automated currency conversion (Currency conversion: Sh562,864.72 (TZS) at 2251.4588905164) but this rate does not reflect the true exchange rate in town. Is there a way to change this co…
    jwareconsultingfirm 2.1K views 26 comments Most recent by KiahD June 18, 2021 6:13PM
  • How do we enter in check numbers for checks that we have written using our checkbook register?
    ReneeD 222 views 6 comments Most recent by KiahD June 17, 2021 8:00PM
  • I am a bookkeeper and is there a way to enter a debit in an income account (for example a refund). I do not want to add another expense account called Refund (best to decrease the income account). And in a similar situation, a credit in an expense account. I don't want to create an income account to reflect a reimbursement of an expense. I do not…
    PR2021 6 views 1 comment Most recent by KiahD June 17, 2021 6:54PM
  • Hello, My company uses taxi services. By the end of the month, Taxi company will send us a receipt for accounting. It's a summary of the payments for tax during the month). All the payments have already taken place when I used the taxi. So how can I tie a few dozens of payment records to this one receipt? Thanks. Best regards, Chen.
    chenzh 96 views 6 comments Most recent by KiahD June 17, 2021 6:45PM
  • Hi, I am try to reconcile my banking transactions with my receipts in Wave but there are instances where one banking transaction was used to purchase multiple items( generating 3 or 4 receipts) and i would like to merge all of those transactions together with that one banking transaction so that it's not duplicated. Is this possible or what's an a…
    cris4keeps 1.1K views 7 comments Most recent by KiahD June 17, 2021 6:44PM
  • Hi Everyone, I have a quick question, please! * My Sales from Aug'1st to Aug'31st, 2019 = 103,450.45 + 5% VAT * Account "Sales" under "Account Transactions" (General Ledger) shows the above- mentioned figure correctly. * However, the Account Balances Report shows my Sales for the same period = 106,484.95 +5% VAT. Which is …
    Mamdouh 485 views 13 comments Most recent by Adewale June 17, 2021 4:13PM
  • Hi, Please help (I am starting to use wave first time) I am trying to import a csv customer list. The preview of the first 5 customers in list (when importing) shows all info correctly in the different columns. But when i click on import, after short while i get a error "Hrmm, we didn't find any new contacts to import. We failed to import xx …
    Mauritz 74 views 10 comments Most recent by JMarie_2019 June 16, 2021 9:55PM
  • Need help with accounting for 'drawings' or taking a draw by the owner. When I try to do this and try to take from my main checking account Wave says that all of this type of transaction must pass through a equity account. Say What?
    paul_logan66 1.7K views 10 comments Most recent by KiahD June 16, 2021 7:54PM
  • Hi, With the new update, how do one process payment of multiple invoices from one deposit?
    Frans 118 views 8 comments Most recent by AffordableFix June 16, 2021 10:31AM
  • When I create a new vendor before paying a bill (invoice) the form gives me fields to add information such as address, phone number and email. I thought this information appeared in vendor reporting but am not seeing it. * How can I view this information after I have created the vendor? * Can I edit this information?
    Midwest_City 361 views 6 comments Most recent by crawley7 June 16, 2021 12:08AM
  • I am a huge fan of Wave and love the new look of the account transaction page. On the old classic view I could enter a quick memo next to each transaction. How do you view the quick memos that you could entered prior to getting away from the classic view? I need to look at memo from the start of the year, and I see the transaction, but I can't se…
    tthams 12 views 1 comment Most recent by KiahD June 14, 2021 6:45PM
  • Hello Our accountant notified us that our Balance sheet in Wave was unbalanced and we tracked down the transaction to date 2020-10-27 amount $52.37 that seem to cause the unbalance in the Balance sheet (Cash Basis) of exactly $52.37. I seen other posts on the forum that it is likely a backend bug that causes this. Any help would be greatly appre…
    krmretail 17 views 6 comments Most recent by JulianP June 11, 2021 8:07PM
  • Hi there, So i've had this issue for a while now. As I invoice and record the invoice payments the income is categorized correctly, however, the actual deposit from the payment is recorded as an uncategorized income inflating my overall income by doubling it! So the Payment is in the account twice almost every time. how do i fix this? is there a …
    vvescio 29 views 5 comments Most recent by JulianP June 11, 2021 7:21PM
  • I have looked through all the postings and have attempted to set up this mortgage we have on an STR property. Not sure I have done correctly so please advise where I may have gone wrong. * Property purchased for 360,000 closed 5/31/2018 * 20% down payment 72,000 which shows up in Property Equity * Mortgage after down payment 288,000 (we paid all …
    tcmccormick 1.9K views 27 comments Most recent by Dallgal June 10, 2021 3:32AM
  • Hi, My company sells Films and TV shows for producers on a commission basis. When we started using Wave we kept all these commission based calculations separate on an excel sheet. We also just recorded all invoices we sent and gotten paid in respective income accounts. When tax season came we hit a wall and had to do our numbers again by hand. I…
    RoBeCo 15 views 1 comment Most recent by JulianP June 9, 2021 7:05PM
  • On my dashboard there is a cool graph that shows me my monthly income vs expenses and I currently manually input all invoices into a spreadsheet to compare monthly incomes and I was wondering if there was a way to export all my invoices to a csv file or something to help speed up this process?
    Shayne 1.4K views 14 comments Most recent by dublin June 9, 2021 4:38AM
  • Hey gang, when I click on Transactions I can still see ALL of my archived accounts. They were archived because they were so badly kept (and messed up after you guys changed things) that I simply had to delete them (errr... archive them, why?!) and start over from scratch. So how can we get those archived accounts to NOT display under Transactions…
    abrasivejustin 49 views 3 comments Most recent by lhudybernal June 8, 2021 10:58PM
    I have a trial balance issue, which is out by the pre-tax amount of one transaction. The transaction is November 1 2019, for 55.86, and the amount of the imbalance is 49.43. I've tried deleting the transaction in question and re-adding it but the problem persists. how can I fix this?
    NMA 11 views 1 comment Most recent by NancyC June 8, 2021 8:18PM
  • My imported Deposits show as debit and my withdrawl show as credits. They need to be reversed Can you help.
    Chase_Lunn16 10 views 2 comments Most recent by JulianP June 4, 2021 8:48PM
  • I'm looking to switch from Quickbooks to Wave. I need to be able to track time and expenses on a project/client basis. Can I do this in Wave? If not, do people have recommendations for a free tool (either online, or Mac-compatible desktop)?
    jgold723 362 views 9 comments Most recent by AndyR June 4, 2021 8:27PM
  • BC1BC1
    Hi, I would like to be able to adjust "Profit for all prior years" account. I can't find this when doing a Journal transaction. Please advise. Ex this is a removal of partnership profits transaction.
    BC1 67 views 14 comments Most recent by JulianP June 4, 2021 6:18PM