Accounting Technical Support


Discussion List

  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 1.1K views 67 comments Most recent by VGFC_2016 September 18, 2021 1:21AM
  • Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.
    Katie_Wave Announcement 854 views 106 comments Most recent by WillemMaritz September 17, 2021 1:47PM
  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 27 views 0 comments Started by AlexL April 12, 2021 2:08PM
  • I issued an invoice for $50 and received a payment for $75. How do I assign the $50 to the outstanding invoice and yet categorize the remaining $25 as income? I don't see how to split these up or a default category that I could use to associate with the $25. Thanks!
    nekton 3 views 0 comments Started by nekton September 27, 2021 5:14PM
  • I'm not able to find any information regarding the printing of Accounts Payable checks. Does Wave Accounting support this? It's not useful to me if not since many of my vendors do not accept credit card payments.
    David 9.6K views 98 comments Most recent by dannyboyLP September 26, 2021 2:06PM
  • For my business checking account, when viewing on the Dashboard it gives the correct balance - which is $26,708.47. When viewing under the Transactions (under Accounting) page, it gives an incorrect balance of $26,658.47, which is incorrect and a $50 difference. This is the only bank account and there is $0 in cash on hand. If I go to Reports -…
    PaxtonLee 543 views 38 comments Most recent by briiodotcom September 23, 2021 8:25PM
  • how do I delete an account that I created in the chart of accounts?
    melissa18 6.7K views 10 comments Most recent by DarseyG September 22, 2021 5:00AM
  • Hi there, How does one end your financial year and start the new financial year. In my case my financial year ended 28 Feb and the new one started 1st March. Does wave close the books?
    Diverse 7K views 48 comments Most recent by GlbInv September 21, 2021 5:42PM
  • mb1mb1
    Hello, In the past, I only had a few contracts on top of my regular job, so I didn't include any percentage of my rent, phone, internet, etc. in my expenses. I would like to do that now for 2021. I'm a bit late, which means there are no transactions related to this in my bank accounts (no transfers from my business account to my personal account,…
    mb1 8 views 0 comments Started by mb1 September 21, 2021 2:30AM
  • How do I move transactions between businesses?
    eyrobinson 936 views 13 comments Most recent by DCK September 20, 2021 1:13AM
  • How can we budget monthly business expenses and track the budgeted versus actual expenses in wave system?
    ADDS 73 views 12 comments Most recent by Crissa September 18, 2021 11:32PM
  • Hi Folks, I lead an IT Department and each year operate within a fixed budget. I'd like to do some further analysis on my expenditures and to be able to see over time how my actual expenses are comparing to the budget. I'm wondering if anyone has thoughts on whether Wave would work well for this purpose and if so how I should configure it? My th…
    davidshq 4K views 25 comments Most recent by Crissa September 18, 2021 11:26PM
    I have a business credit card that gives a cash back reward, reducing the amount owed on the card. However, because the balance was 0 before the reward was applied, I now have a positive, or additional balance on the card, and when I make a purchase, it just reduces the surplus amount. However, it's causing an issue with the cash flow report. Bec…
    JDS 5 views 0 comments Started by JDS September 18, 2021 1:36PM
  • Wave Account : Ventures There seems to be a bug. When I go to Reports/Balance Sheet - Under Details, I get 196300 as Accounts Receivable for the date 2021-09-09. But when I click on the Accounts Receivable it opens up a new tab and in that report, the end balance is 273139. Ideally both should match but in this case this is not matching for us, …
    nutberry 3 views 0 comments Started by nutberry September 18, 2021 3:10AM
  • A year since Wave was taken over and connections to my bank are still broken every single time I log on. Put in the credentials, get a code, wait for something to happen. Then repeat the next day. It's worked briefly four times in the last six months, and even then it didn't bring in all my transactions. I no longer bother connecting to my bank. T…
    JimH 306 views 8 comments Most recent by yush September 15, 2021 3:43PM
  • I have been with Wave for years. Only 1 client has ever requested a chargeback. They rescinding that chargeback. Their credit card holder released the chargeback over a month ago. I have sent Wave the documentation from the credit card company that they reversed it and the case has been closed. Wave keeps on asking ME to contact the clients cred…
    Nxelizabeth 6 views 0 comments Started by Nxelizabeth September 15, 2021 6:21AM
  • Is there a way to generate a report or list of accounts with no transactions entered for a particular time period? Thanks
    David_1_law 4 views 0 comments Started by David_1_law September 15, 2021 4:13AM
  • Hello, I'm a new user to Wave and I wonder how to deal with an over-payment to a bill. If I have a bill for 500 and I've paid 700, the bill's balance shows (-200) because of the excess payment. This is good. However, if I enter a new $300 bill from the same vendor and apply a payment to it, I don't have a clue (unless I remember) that I have cre…
    hgomezc 1.1K views 24 comments Most recent by cloudnus September 13, 2021 5:52PM
  • The page on this topic tells you where to create this account but not how to use it, I assume from the thread I read that when the transaction shows up from your bank, you assign it that category? Although I would think there should be a way to assign before then (journal transaction?) I thought this sounded better than the previous way of creat…
    Bwanap 38 views 2 comments Most recent by Ansi September 10, 2021 3:51PM
  • How do I add my business location to quotes and invoices? I see that the only options this software gives me for a business location is USA or Canada to select where my business operates from... I am based in South Africa. Why can't I add in my South African business details on my invoice? My client needs an invoice with my business operating add…
    JordanS1234 27 views 2 comments Most recent by goldinfinite September 10, 2021 3:24AM
  • My business is an LLC. In California we are required to pay a yearly LLC “Fee” for the permission to operate an LLC in CA. Last year that fee was accidentally paid twice and I just received the refund check from the state. Wave only offers "Sales Tax Refund" which is incorrect. So how to categorize this? Do I need to create a new accou…
    apex888 6 views 2 comments Most recent by apex888 September 9, 2021 11:52PM
  • Hi Folks, wondering if someone could help me understand how to use wave to enter gross sales in wave. We receive deposits into our bank account (from cc sales) that include net sales (income), tips (liability), sales tax (liability), and fees (expense). I tried using the split transaction but it doesn't allow me to enter both sales and liability …
    Lojos 5 views 0 comments Started by Lojos September 8, 2021 6:40PM
  • There is no activity under certain item in income and expense. I check all my transactions and there's nothing. even when i click the item, there's nothing there. Why my profit and loss still show that items
    Ummul 6 views 0 comments Started by Ummul September 8, 2021 9:08AM
  • KevKev
    I noticed that a transaction is missing in Wave that is clearly in my Bank statement. I put the statement and the account in Wave side by side on my computer screen and the transactions match except for one which is missing in Wave. All filters are off so it is not being excluded from view, and it has not been deleted. Any experience with this …
    Kev 209 views 7 comments Most recent by RBhollen September 7, 2021 11:32PM
  • Hi, I need to invoice somebody for $306.25 + $30.62 sales tax = $336.87. This is because I have the booking agreement already where the client has rounded the 0.5 cent sales tax down. However, with wave apps, the sales tax is automatically entered in using the 10% calculation. When I enter $306.25 (ex tax), the tax is automatically calculated a…
    majohnboy 1.8K views 29 comments Most recent by Chirish September 7, 2021 2:18PM
  • Need help with accounting for 'drawings' or taking a draw by the owner. When I try to do this and try to take from my main checking account Wave says that all of this type of transaction must pass through a equity account. Say What?
    paul_logan66 1.9K views 11 comments Most recent by itspronouncedoshay September 3, 2021 9:54PM
  • I'm moving over from Quickbook and need to run reports based on an individual Customer. I used to be able to do this in Quickbook by running a P&L report and filtering by Customer Name., I can't seem to figure out how to show income and expenses for indivudual customers... Is there a way to do this??? Thanks
    bxeinc 744 views 16 comments Most recent by menjivarlopez September 3, 2021 8:11PM
  • My Business account had surplus funds I did not need to use, so I opened an investment account under it and invested some of the surplus in a balanced mutual fund. I know the tax implications but any post-tax return is better than the money sitting idle. 1) In wave app, where should I create this new investment account? I will have to move money …
    sanjeevj 4 views 1 comment Most recent by sanjeevj August 31, 2021 2:50PM
  • If I have made a transaction for credit card for fuel purchase. Then I made a payment using by checking account for that specific fuel purchase. Should I create just a transfer for that then delete the transaction. Or should I keep that fuel transaction and create a transfer for credit card payment.
    jc_123 6 views 0 comments Started by jc_123 August 31, 2021 1:36PM
  • When I create a balance sheet report, it shows I have a -1,729 in undeposited funds. When I click on the undeposited funds to bring up the "Account Transactions" list for Undeposited funds, it shows I have a 0 balance. Why does the balance sheet not reflect the balance in the account? It should be 0 for undeposited funds on the balance s…
    Lo_51 591 views 28 comments Most recent by CHY August 31, 2021 10:14AM
  • This probably a basic accounting principle and is probably explained everywhere on the internet but because of what I assume is a lack of proper vocabulary to describe the question, I couldn't find the answer... We are nonprofit and we use Eventbrite to sell tickets. Do I have record every ticket sale individually in our books or I can simply rec…
    Willi 6 views 0 comments Started by Willi August 30, 2021 4:19AM