Accounting Technical Support


Discussion List

  • Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.
    Katie_Wave Announcement 594 views 94 comments Most recent by Xtopher21 March 2, 2021 11:54PM
  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 979 views 63 comments Most recent by NancyC February 16, 2021 8:58PM
  • Hi, I added a bookkeeper in Wave but they cannot see any of the imported transactions or account histories. Also their Chart of Accounts has just the default entries and they don't have any of the custom entries I added. They need to be able to see all the account balances and imported transactions so they can reconcile, etc. How do I get them to …
    countyline 5 views 0 comments Started by countyline March 7, 2021 5:00PM
  • Anyone knows? Thank you!
    gage369 4 views 0 comments Started by gage369 March 7, 2021 3:00PM
  • I'm new to the Wave world. I've just put in all my receipts for the expenses for my small business. I can't seem to find a category for my supplies to make my product. I've put them in office supplies but it's not right to me. The other option I can see is uncategorized expense... Can anyone give me some insight please? Thanks!
    creations_dina2020 5 views 0 comments Started by creations_dina2020 March 7, 2021 3:56AM
  • I'd like to simply know how I can accurately record CA sales tax from Shopify payouts AFTER Shopify takes their cut (2.9% + $0.30) prior to depositing my funds?! I know there are apps out there but I don't want pay / hemorrhage yet more expense to do a simple thing at this stage. What I need to know is how those apps interact with Wave and how Wa…
    Rübezahl 5 views 0 comments Started by Rübezahl March 5, 2021 8:13PM
  • When I started using Wave I didn't connect my bank account to automatically download. My bank account had an ending balance for 2019. In 2020 I connected electronically to my bank account. Wave created a NEW wave account to hold those transactions. That account has a starting balance equal to the 2019 ending balance of the original wave account I …
    WJBlevins 13 views 2 comments Most recent by KristenV March 5, 2021 7:52PM
  • Hello, I have multiple banks with multiple sub-accounts. I'm wondering if there's a way (or would like to request a way) to sort accounts for the purposes of the transactions filter dropdown?? Short list: * savings * secondary savings * checking * 12x savings accounts (one for each month Right now the list is kinda all over the place. Like Ap…
    joshbruce 4 views 0 comments Started by joshbruce March 5, 2021 7:08PM
  • I have a transaction that was canceled/refunded. In my other accounting system I would post the charge and the refund to a suspense account. I don't want it to appear as a charge and a separate payment. I haven't figured out how to do this with wave. Any suggestions ?
    IWROM 4 views 0 comments Started by IWROM March 5, 2021 7:03PM
  • Hi, I am trying and trying and trying to upload my bank statements in CSV format and they are simply not going through. Every time I try I get different errors, the whole bunch! I have seen the available advise on this from the error message link but I am following all the steps to the letter and still unable to upload. Can someone please help me…
    InMG 7 views 1 comment Most recent by sar March 5, 2021 10:27AM
  • My Paypal account has both USD and CAD transactions posted in it. I also usually hold a balance in the Paypal account and only pay out to my CAD bank account periodically. How can I post income and expenses from Paypal to Wave and also account for a USD and CAD balance held in Paypal?
    RoxanneRichards 17 views 0 comments Started by RoxanneRichards March 5, 2021 12:14AM
    I use Wave ONLY for business. The other day, I accidentally imported my personal credit card account into my Wave Chart of Accounts. I understand that Wave doesn't let the customer delete Chat of Account. But I can't have my personal CC account existed in Wave that I use for business. How can I PREVENT Wave from accounting for my personal CC acco…
    AKT 8 views 1 comment Most recent by NancyC March 4, 2021 9:56PM
  • I am reconciling one of my accounts. For one of the months, the wave balance total on the list of transactions matches the statement balance at the top. When I click on the last transaction and save (without making any changes), the pop-up window appears showing me that the period has been reconciled. When I click on "reconcile other periods&…
    ashingy 67 views 11 comments Most recent by NancyC March 4, 2021 7:56PM
  • Is there anyway I can fix this?? Trial balance also wont balance?!?! Help - super frustrating
    Xtopher21 5 views 0 comments Started by Xtopher21 March 4, 2021 2:11PM
  • While looking at my invoice under income category i some under 'sales', and another under 'sales-retail products'. Please whats is the difference between these two and how can i merge them. thank you
    Becca 10 views 1 comment Most recent by KiahD March 3, 2021 8:53PM
  • So I have been going through my books and trying to balance everything out and it is fine except that, when checking the trial balances month by month, I get to a date in March where the trial balance goes out by 43.90. There is indeed a transaction on that date for 43.90 from the bank but the account is reconciled. Out of curiosity, we removed th…
    filch 26 views 4 comments Most recent by JaneA March 3, 2021 11:14AM
  • My purchases entered in to Accounts Transactions with GST/Sales Tax that is sales tax on purchases are not showing in Sales Tax Report. Please advise any way to rectify. Refer to screenshot below. .
    emeraldtrans 165 views 9 comments Most recent by 123 March 3, 2021 10:17AM
  • I'm reconciling my account, and I've run into what I think is an error on Wave's end. I've reconciled a period, but every time I go back to the main reconciliation page, the Wave balance shown is off. When I load that period, the Wave balance shown with the transactions is correct and matches my statement balance. I can "fix" the differe…
    starlightstitchery 9 views 2 comments Most recent by kmii00 March 3, 2021 4:49AM
  • I am creating an invoice for a supplier to reimburse me for payments already made to its company from mine. Given the circumstances of our agreement, that company must reimburse me in full. I was not originally charged a separate tax on my payments to that company. Is it required to charge (and therefore pay) tax on the amount that is to be reimbu…
    Wrapper 8 views 2 comments Most recent by Wrapper March 2, 2021 9:42PM
  • If I scan receipts out of order, is there a way to rearrange them or organize them by date, or am i stuck with whatever order they are scanned in? thank you
    Roadcase 433 views 4 comments Most recent by JulianP March 2, 2021 7:27PM
  • Hello, I need urgent help!! We have EUR as functional currency in Wave. We also have bank accounts in HKD and USD. I noticed however that in many cases, the converted amounts in EUR are completely false making the whole accounting false. I am attaching a screenshots for reference. Please help!
    Zoran 27 views 1 comment Most recent by AlexL March 2, 2021 4:55PM
  • So, I had some cash left over, and bough listed equities through an investment platform. As a DIY accountant- this introduces three questions for me, which I can't quite wrap my head around. Has anyone smarter than me maybe done this before? * How to record the buying transaction? * How to record the selling transaction? * How to record the capit…
    DehanLouw 49 views 2 comments Most recent by TheRealJenn March 1, 2021 10:10PM
  • for every sales, we can add sales tax which add the amount need to be payed. But for every service, we need to deduct the amount because of service tax. So for example : I sold product $1000, and service $100. They all have sales tax 10%, so $1100 plus 10% of those = $1210, but for service, the amount needs to be deducted because of service tax 2%…
    PeterINA 2 views 3 comments Most recent by AlexL March 1, 2021 8:52PM
  • Hello, I'm still quite new to bookkeeping and would like some help understanding how to code/categorize deposits and withdrawals for expenses we as landlords incurred as a result of tenant damage that we ultimately charged back to the customer. For instance, a tenant's dog destroys a couple doors, floors, and blinds. The cost to repair all damag…
    JonH 68 views 4 comments Most recent by hotbread March 1, 2021 8:23PM
  • I am seriously thinking of moving here from quickbooks but I cant figure out a way to implement their sub-accounts feature as we have a lot of itemized accounts that can be easily categorized. Any suggestions?
    Soso 707 views 11 comments Most recent by JulianP March 1, 2021 7:56PM
  • A year since Wave was taken over and connections to my bank are still broken every single time I log on. Put in the credentials, get a code, wait for something to happen. Then repeat the next day. It's worked briefly four times in the last six months, and even then it didn't bring in all my transactions. I no longer bother connecting to my bank. T…
    JimH 16 views 1 comment Most recent by JulianP March 1, 2021 7:37PM
  • Is there a way to setup Email notifications a day before the bills due date that I have to pay
    VinR 288 views 4 comments Most recent by overjinx February 27, 2021 8:45PM
  • I am new to Wave - I think I get how to do transfers for credit card payments, although I am confused by consistently seeing two identical-looking transactions to match with the transfer. But when I try to do a split transaction in the transfer I get 2 and 3 listings of the transfer in accounting. What do I do with the two matches offered in trans…
    LV99 10 views 3 comments Most recent by JulianP February 26, 2021 8:46PM
  • Can I enter the amount charged by the vendor for sales tax, rather than having to enter a tax rate? The problem is that I do not know the vendor's tax rate and I tried to figure out what it is but is seems that they charged different rates on different invoices. I don't really care how much sales tax was charged. I just want to enter the bills int…
    SuitedConnector 2 views 1 comment Most recent by JulianP February 26, 2021 7:44PM
  • How do I break out the tax entry in the Receipt? Am I supposed to enter the line item amount for the sales tax? And then, does the receipt get converted into a bill? I guess I don't really understand the purpose of this feature. Is there detailed documentation on how to work with Receipts?
    SuitedConnector 3 views 1 comment Most recent by JulianP February 26, 2021 7:37PM
  • I am setting up my Chart of Accounts and would like to know how to account for withdrawing money from the bank account for personal use. I understand this would be an owner's draw. In the second option under the Equity Tab, Retained Earnings: Profit, in the dropdown, is the Account Type, Retained Earnings: Profit, or Business Owner Contribution an…
    DoreenF 4 views 1 comment Most recent by JulianP February 26, 2021 5:49PM