Accounting Technical Support

 

Discussion List

  • Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.
    Katie_Wave Announcement 21 views 9 comments Most recent by cylon58 October 9, 2019 12:52PM
  • Reports in Wave are currently undergoing maintenance. Some users may notice that Reports, Reconciliation, and their Dashboard are not displaying all data. Our team is working to ensure the 2% of users impacted by this maintenance are back to normal as soon as possible. This notice will disappear once maintenance is complete. If your post has been…
    Charlotte Announcement Closed 142 views 77 comments Most recent by Erik January 11, 2019 5:10PM
  • Hello, Can someone please tell me how I can record the cost of a product sold against an Asset account (Vendor Prepayments and Vendor Credits). One of our vendors has a credit system which we pay real dollars in exchange for credits. We buy products with those credits and our customers pay us real dollars for the products. Trouble is when we in…
    MrGoodBytes 15 views 2 comments Most recent by ConnorM October 22, 2019 8:35PM
  • I have some accounts with different currencies than my main one (BRL). If I wish to transfer 1 USD to an account whose currency is 1 USD, I create an income transaction for 1 USD in that account and categorize it as a Transfer from the BRL account. I understand Wave will calculate the amount in BRL on its own, and most likely than not the amount…
    dangosarecute 12 views 10 comments Most recent by Isopo October 22, 2019 4:49PM
  • Hello, My business is very simple. For any income, 17% will eventually be claimed as income tax by the local Inland Revenue Board (this is not a sales tax). I would like to have 17% of any income added to a liability account in Wave so that the expected year-end amount owed to the IRB is accounted for. How should I do this ? Is it "legal"…
    jhfelectric 13 views 1 comment Most recent by AlexL October 22, 2019 3:59PM
  • I have 3 businesses that use the same credit card. Is there a way to track how much each business owes the card? How do I set that up? It is paid back by reimbursements from each company as it is a personal card.
    UnCommon 6 views 1 comment Most recent by ConnorM October 22, 2019 2:24PM
  • Hello, I would like several users to be able to upload receipts and then collate them for a complete billing report or expense report. Will Wave do this for me and where do i go to get the expense report. Can the itemized expenses by pulled into an invoice. Thanks
    Ste4en 55 views 3 comments Most recent by JordanD October 22, 2019 1:43AM
  • Hi, I have anumber of transaction in my account that cancel each other out due to using 3rd party app curve. Sometimes when I have the wrong card selected in curve app. I accidentally pay for a non business purchase with my business account (and vice versa). (I try not to do this, but happens sometimes) I then use curves 'go back in time' featu…
    Stu78 10 views 3 comments Most recent by JordanD October 22, 2019 1:24AM
  • I'm a fairly new Wave user. I've linked my bank accounts and credit cards and these automatically import when required, which I can then categorise without issue. Today I created my first bill for something I need to pay at the start of each month. This is paid by a bank transfer each month, however I cannot see a way to link the Transaction (au…
    Midavalo 4 views 4 comments Most recent by Midavalo October 21, 2019 9:56PM
  • Is there a way to setup Email notifications a day before the bills due date that I have to pay
    VinR 63 views 3 comments Most recent by ConnorM October 21, 2019 9:38PM
  • Please help...I seem to have a few expenses that are stuck in the "Transfer Clearing" account. When I open them up, they are sitting in the correct category. I tried all the methods in this chat ie deleting & re-entering, toggle reviewed OFF/ON Any other ideas would be appreciated as I am at my wits end. The transactions are not sit…
    Vangoh 10 views 1 comment Most recent by EmmaP October 21, 2019 8:57PM
  • I am currently unable to allocate payments to bills through the bank? Logged out, logged back in, refreshed data and still the bills aren't available when I want to allocate through my bank account.
    KeyCalc 3 views 2 comments Most recent by AlexL October 21, 2019 1:54PM
  • I run a craft hobby business. Any sales tax that I pay on items that I purchase that go directly into the creation of the product I can deduct from the sales tax that I have to remit to the State. I have sales tax rates set up for each city that I sell/buy in. However, is there a way to break that out even more so that my sales tax report refle…
    StaciWied 16 views 1 comment Most recent by AlexL October 18, 2019 2:41PM
  • I am trying to generate a sales tax report but the column of purchases subject to tax are all 0.00. I have uploaded all the receipts and i have reviewed them and then again this column of purchases are all 0.00. Can you please help me out? Thaanks
    helenite 2 views 2 comments Most recent by AlexL October 18, 2019 12:55PM
  • VAT
    I can't get my Tax report to show Vat on purchases. Vat on sales is shown. I need to see how much VAT I have paid on purchases and subtract is from VAT received. The difference is payable to government
    Petrie 8 views 1 comment Most recent by AlexL October 18, 2019 12:35PM
  • I can't find in the new update how to transfer transactions from one business to another. It only allows me to transfer to other accounts.
    Donza 5 views 4 comments Most recent by Donza October 17, 2019 10:39PM
  • I entered my transactions as normal and when I went to reconcile, I found the ending balance was incorrect. To backtrack, I deleted the offending amount to re-enter. Now my balance is reported incorrectly. I ended up deleting all the transactions I had entered for that month and the balance shows the deposit amounts even though those transactions …
    terra 14 views 6 comments Most recent by JordanD October 17, 2019 9:33PM
  • I am clsoing my 2017 ac. However, how can I record transaction if my business is ready for profits distribution to partners? We cant key transaction with "previous year(s) earnings" to distribute those profits earn it the year.
    Pearlrush Services 1.3K views 14 comments Most recent by EmmaP October 17, 2019 7:54PM
  • Hi! Anyone know how to add description for each transaction after I split the withdrawal under ADD EXPENSES? Due to one invoice has many different categories of transactions and I have to add description for each.
    KRISTEN95 6 views 1 comment Most recent by AlexL October 17, 2019 6:51PM
  • I'm struggling to understand how to handle my Feb. (bi monthly) VAT payment to the Gov. which covers the VAT owed for the Nov/Dec period in the previous year. Running a 'sales tax' report includes the Feb. payment towards the current years VAT, throwing the amount to pay out by the amount of the Feb. payment. (I'm fresh from spreadsheets and new…
    handyman 11 views 10 comments Most recent by EmmaP October 17, 2019 6:10PM
  • I'll be wrapping up my first year using Wave and want to start 2020 with a new chart of accounts. How can I add adjusting entries to essentially start 2020 fresh?
    DanV 8 views 3 comments Most recent by DanV October 17, 2019 5:49PM
  • HI! ANYONE KNOW WHERE TO SET THE INCORPORATION/STARTING DATE FOR A BUSINESS?
    KRISTEN95 5 views 1 comment Most recent by AlexL October 16, 2019 2:57PM
  • Hi , I am new to wave and was going through tutorials on youtube. In one of the videos there was to feed the beginning balance and journal enteries. Please help me out by indicating where I can find the same.
    Jayaa 9 views 4 comments Most recent by Jayaa October 16, 2019 2:39AM
  • There seems to be a bug. When I go to Reports/Account Balances, it shows a -5000 Account Payable, but when I click to see all the details of Account Payable, everything is in order, it's balanced out and it's zero... how can I fix that?
    Tomi 16 views 2 comments Most recent by AlexL October 15, 2019 5:53PM
  • I deleted an invoice, but the amount still shows on the P&L. When I click on the income account for the details, there is no activity. There is absolutely no transactions/journal entries for this income account, but it still shows on the P&L. Any suggestions to help correct this?
    MichelleAR 14 views 5 comments Most recent by MichelleAR October 15, 2019 3:08AM
  • Hello all! I need help with how to account for an insurance reimbursement. I made a sale and the item was damaged in shipping. I refunded the customer and filed a USPS insurance claim. How do I account for the loss and reimbursement? I haven't written off the invoice yet. Thank you
    SmDavis 5 views 1 comment Most recent by Mikeg October 14, 2019 8:35PM
  • Hi there, I recieved my first credit card payment the other day and noticed that a transaction was credited immediately under the Account "Payments by Wave". That Account appears under the heading "Money in Transit. That makes sense because it has to be process via Stripe first before hitting the bank account. When it did come int…
    rainwlilds 74 views 13 comments Most recent by marike October 14, 2019 4:18PM
  • Hi all Can get I get a deeper meaning of the above please? Example: Looking at my GST account for Q3 I see in the cash report the one invoice paid in that period is not included. It is however included in the cash and equivalents report? Why so? Both methods are Cash based. I thought cash equivalents are for credit cards of which I don’t have …
    Chris_SHCC1 11 views 3 comments Most recent by JamieD October 14, 2019 1:00PM
  • (Image) where's is the ENDING BALANCE that you can enter the value manually on any date you want and the DIFFERENCE view which could help you find what transaction you didn't key-in yet? It is no where to be found on the new system https://next.waveapps.com because until now I can still access the accounting system via https://accounting.waveapp…
    arora 12 views 6 comments Most recent by arora October 13, 2019 2:17AM
  • As far as I can tell, the search at the top of the Transactions page only searches descriptions. There have been times when I knew the transaction amount and wanted to search for all transactions for the same amount. Is that not supported? Happy to add a feature request post, if so.
    Just_Lurking 621 views 42 comments Most recent by mflynn October 12, 2019 5:03PM
  • Hi, I'm new to Wave and not the best at bookkeeping and require help! I have a couple of questions- 1) How would I input items I have purchased for the business with my own personal money. 2) How would I pay my self back for the items I purchased. Many Thanks Chris
    One_Auto 12 views 6 comments Most recent by Mikeg October 12, 2019 11:54AM
  • Before upgrading, I can print out the foreign exchange report but now after upgrade I could not find the report, any idea how?
    xueqi1017 1 view 1 comment Most recent by AlexL October 11, 2019 9:34PM