Accounting Technical Support

 

Discussion List

  • Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.
    Katie_Wave Announcement 258 views 47 comments Most recent by Accountant July 1, 2020 9:28AM
  • Reports in Wave are currently undergoing maintenance. Some users may notice that Reports, Reconciliation, and their Dashboard are not displaying all data. Our team is working to ensure the 2% of users impacted by this maintenance are back to normal as soon as possible. This notice will disappear once maintenance is complete. If your post has been…
    Charlotte Announcement Closed 221 views 77 comments Most recent by Erik January 11, 2019 5:10PM
  • Hello Everyone! How can I calculate a total expense by business percentage use? Thanks, Thuc
    Thuc 3 views 2 comments Most recent by Thuc July 3, 2020 10:42PM
  • I will like to know when the ongoing report maintenance will be resolved, I have been trying to upload my bank statement since April.
    Busayo 8 views 1 comment Most recent by ConnorM July 3, 2020 8:14PM
  • Transaction dates in Wave after Bank Statement import from my New Zealand Bank (in OFX) differ from the dates recorded on my Bank Transactions page - sometimes it's one day difference. Is there a setting in Wave to sync it to New Zealand Standard Time NZST? Thank you for helping. Alex
    Alex5b 4 views 1 comment Most recent by ConnorM July 3, 2020 6:23PM
  • Hello Everyone! Is it possible to delete an unwanted category to remove clutter? Thanks in advance! Kind Regards, Thuc
    Thuc 3 views 1 comment Most recent by ConnorM July 3, 2020 5:56PM
  • Client has been paying off overdue invoices with check amounts that don't match invoice amounts. This causes me to split deposits between invoices. That's fine. But when I generate a customer statement, payment amounts don't match the actual check amounts. this makes it difficult for client to reconcile their payments with my statement. Is there a…
    Jason_wine 1 view 0 comments Started by Jason_wine July 3, 2020 12:11AM
  • Hello, My journal entries keep freezing and the message is "there was an error saving" Sometimes I try multiple times and it finally works but other day no luck. Any idea what this is about?
    Viola 6 views 0 comments Started by Viola July 2, 2020 9:57PM
  • Hi, I have a problem with bill payment reconciliation. I have a supplier's invoice that has no payments against it: (Image) But when I go to the bank transactions, it says that the outstanding balance is less: I don't understand why this could be? I had some payments allocated against it, which I deleted. I am surprised that it could still be …
    Karolina 8 views 0 comments Started by Karolina July 2, 2020 5:03PM
  • I deleted an invoice, but the amount still shows on the P&L. When i click on it says - The page you tried to visit doesn't exist This is usually caused by an incorrect or outdated link. Please assist
    Beke2020 18 views 10 comments Most recent by Beke2020 July 2, 2020 4:30PM
  • Looking at the transactions on my USD account (I get paid in USD and then convert it to GBP for my own use), after receiving a payment, then transferring all the money to a GBP account, is showing a balance of 0 USD (expected) and 126.21 GBP (not expected). I thought the GBP amount was merely the USD amount converted into GBP, but apparently it i…
    Omegastick 5 views 1 comment Most recent by AlexL July 2, 2020 3:51PM
  • Hello, I have sent clients 3 invoices, and the client paid all together with one payment. Now in my Wave transaction records, I have: * 3 invoice paid records * 1 bank transaction record The repeated numbers doubled the amount, and I am not able to merge them together. How should I do in this case? (if I want to link invoice record to the bank…
    chenzh 6 views 1 comment Most recent by chenzh July 2, 2020 1:16PM
  • I deleted incorrect records but that affected the bank account. The balance still shows in the report and when I drill down no transactions and the reconciliation is still out by the total of these transactions.
    Baristas2019 10 views 5 comments Most recent by Erlangga July 2, 2020 12:42PM
  • How I can open accouting for different year? such as accouting for 2018 and 2019, the accounting 2019 should be continued on the base of accounting 2018. I don't see anything related on this, can someone help? Thanks Lititia
    Lititia 2 views 0 comments Started by Lititia July 1, 2020 3:02PM
  • Hi, I manage my business with a main account, and a savings pocket (A linked savings accounts). How would i record these transactions on Wave Accounting. Can someone please assist. Thanks!
    Ecologic_admin 10 views 3 comments Most recent by Lititia July 1, 2020 1:11PM
  • Hi there, I have been trying to calculate my bi-monthly GST return via Wave and it seems that the report calculates the tax incorrectly. In New Zealand, GST is 15% To calculate what the GST is on an inclusive amount, the formula is (N x 3) / 23 eg. ($115 x 3) / 23 = $15 It seems the reports in Wave calculate the tax by multiplying the TOTAL i…
    dathu 108 views 6 comments Most recent by Vanesa July 1, 2020 11:23AM
  • Can anyone tell me the proper way to categorize Income Tax payments to CRA in Wave? I am also wondering how to categorize my HST refund. I assume these are not typical income and expense accounts but am not sure how to account for them. Thanks!
    Sarah 1.2K views 43 comments Most recent by RichA July 1, 2020 10:39AM
  • Help! Aged Payable Report does not agree with Balance Sheet Report It seems that this is another issue after the upgrade of Wave. Suddenly Aged Payable Report does not agree with Balance Sheet Report. I am not able to finalise the year and do the audit of my accounts! I've been using Wave for 10 years. Those 2 reports were always reconciled. Now…
    MartaP 6 views 3 comments Most recent by MartaP July 1, 2020 10:12AM
  • I have my Shopify, Bank and PayPal accounts directly connected to Wave. How should I categorize my PayPal receipts so that they deduct from my "Shopify Money In Transit" account? I am currently categorizing them as Shopify Sales which is causing me to double count my sales. Thanks for the help!
    GrizzlyBird 9 views 0 comments Started by GrizzlyBird June 30, 2020 4:05PM
  • I am doing a transaction, paying bill, using split option and it gives me this error "THERE WAS AN ERROR SAVING" Its not related to browser cache, please don't suggest to clear browser cache or something like that, its related to wave software. Screenshot (Image)
    JawadAhmed 11 views 1 comment Most recent by AlexL June 30, 2020 3:45PM
  • We used a 'Load&Go' card, provided by Australia Post. It's the sort that you load up with value and then use in the same way as a debit card. For us, it's like the Petty Cash tin. The card has expired and the balance has been cleared. We can claim that balance back, which we may do, or write it off. I've worked out now how to account for a w…
    ScoutTreas 3 views 0 comments Started by ScoutTreas June 30, 2020 6:58AM
  • I just used Wave Connect to import spreadsheets of older credit card statements that it was not able to pull from banking and all of the transactions that were supposed to be withdrawals (expenses) are showing up in Wave as deposits (income). Firstly, how can I batch change all of these since I don't see any option under the Transactions tab and …
    ktrow 30 views 11 comments Most recent by CallieP June 29, 2020 8:58PM
  • Sorry if I've missed this but I've been through each of the reports and none of them seem to feature just what I need. I'm after a report that shows the income & outgoings in date order with the categorisation I have given to each transaction. Basically I want to download the 'Transactions' page as it is for a given time period. Can anyone t…
    Photoclare 10 views 1 comment Most recent by CallieP June 29, 2020 6:40PM
  • When I create a balance sheet report, it shows I have a -1,729 in undeposited funds. When I click on the undeposited funds to bring up the "Account Transactions" list for Undeposited funds, it shows I have a 0 balance. Why does the balance sheet not reflect the balance in the account? It should be 0 for undeposited funds on the balance s…
    Lo_51 97 views 13 comments Most recent by CallieP June 29, 2020 6:35PM
  • Hello Everyone! I would like to know how I can categorized federal tax withholding from my bank checking account interest income. The reason is after doing reconciliation of my bank checking account, I noticed that it is unbalanced by $0.40. The reason is I haven't appropriately accounted for the federal tax withholding. Instead, I entered the g…
    Thuc 14 views 0 comments Started by Thuc June 29, 2020 5:49PM
  • Hello, I have input all transactions for three accounts over the last three months however, cannot work out how to enter the starting balance so that it shows within the reports produced. Please would you help?
    Georgiw 461 views 9 comments Most recent by AlexL June 29, 2020 5:23PM
  • Hi My Balance Sheet is clearly not balancing. I have deleted a journal entry however that number is still reflecting in the Assets but not the liability. When I go into the Asset account the journal is not there which is good but when I look in the balance sheet it is there. I don't have many entries and its not complicated but there looks to b…
    Gavin100 10 views 1 comment Most recent by AlexL June 29, 2020 5:16PM
  • I have an issue where the amount from my Aged Receivables and Accounts Receivable is different. Should it be same or its okay if its different?
    Awie 50 views 14 comments Most recent by Divan June 29, 2020 8:15AM
  • Hello, I really like the Expenses Breakdown graphic, really visual! The Australia financial year is from 01/07 to 30/06 each year, so it means that I can't have an overview from the last 6 months expenses. Would it be possible to add an option Last Year or Last 12/24 months for Expenses Breakdown ? Thank you Fanny
    SoFreo 158 views 5 comments Most recent by DDBR June 28, 2020 6:48PM
  • I am new to Wave, so setting everything up now. I am entering all transactions from 2019 onward, so Jan. 1, 2019 is where my accounting in Wave will begin. I received a loan in 2017 for 25,000€ for farm machinery and have been making monthly payments. I paid the loan off early, in 2020. There was a fee of 300€ charged for paying the loan off earl…
    Ginja 25 views 3 comments Most recent by Mikeg June 26, 2020 3:43PM
  • Hello! I was wondering if I could import my Quicken file to use as a continuous register rather than starting anew as a Wave client?
    Walter Gruninger 708 views 11 comments Most recent by MOO June 26, 2020 5:14AM