Accounting Technical Support


Discussion List

  • Having an issue with the update to Account Reconciliation? Please let us know here so our team can help! If you're looking for help getting started with your Account Reconciliation, you can get started here.
    Katie_Wave Announcement 959 views 107 comments Most recent by OAAgym January 6, 2022 2:15PM
  • June 22, 9:30 a.m. (Eastern) Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions. Thank you for your patience, and we apologize for any inconvenience this may cause. We will post updates here…
    Charlotte Announcement 1.1K views 67 comments Most recent by VGFC_2016 September 18, 2021 1:21AM
  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 27 views 0 comments Started by AlexL April 12, 2021 2:08PM
  • Hello, I have sent clients 3 invoices, and the client paid all together with one payment. Now in my Wave transaction records, I have: * 3 invoice paid records * 1 bank transaction record The repeated numbers doubled the amount, and I am not able to merge them together. How should I do in this case? (if I want to link invoice record to the bank…
    chenzh 1.1K views 15 comments Most recent by onlydemi January 23, 2022 9:52PM
  • Is there a way to zero out the income and expense balances and split them in equity between multiple partners? Or will I always have a running total in income and expense?
    sullivanfamilyllc61 7 views 1 comment Most recent by Mikeg January 23, 2022 1:10AM
  • Looking at my Trial Balance I see the category for Sales Discounts under Income. When you click on Sales Discounts it takes you to the invoices that have discounts recorded. I have only two invoices so far and they show as $30 + $5 on each invoice for a total of $70. However, on the actual invoice I have entered it as a $25 discount on each, for a…
    Andy_R 7 views 0 comments Started by Andy_R January 21, 2022 7:03PM
  • I have 3 separate business legs that all fall under the same parent company. Based on guidance from my business lawyer, he said that funds from Business C could be moved to Business A for expenses. At tax time, these businesses will all be considered as 1 Company. How do I create the transaction in Business C to show that the funds were moved to…
    RebeccaI 7 views 1 comment Most recent by Brehil January 19, 2022 2:09PM
  • I have been researching how to properly account for a rental property mortgage, and believe I'm close to understanding it all. So far, I understand what to do for the following: 1. recording the property as an asset 2. accounting for the the purchase price, down payment & loan starting balance 3. accounting for the escrow held by the mortgage…
    JKais 354 views 3 comments Most recent by EmilyMorgan January 18, 2022 11:10AM
  • Hi - my bank is small enough that it isn't "in-network" but I am able to export to .qbo and .qfx formats. Problem is, when I try to upload either one to Wave, I get an error: "We've encountered an unexpected error. Error Code 500" (see image below) Anyone else encountering this error - I saw some posts from last year where use…
    teamgee 10 views 0 comments Started by teamgee January 18, 2022 4:54AM
  • Wave keeps giving me the error that my dates are wrong, even when I changed them in my CSV file. Now what? I have tried everything. This is not a good use of my time.
    Lola 14 views 2 comments Most recent by Lola January 18, 2022 3:31AM
  • With the clock rollover to 2022, all my 2019 data disappeared from Wave. Is this on purpose or an accident? I cannot find anything that states that only 2 years of data is kept.
    crazydazed 11 views 1 comment Most recent by Candaceortiz January 17, 2022 5:54PM
  • how can I record 2019 k-1 ordinary business income (about 50K) that has not been disbursed in 2020 accounting? I plan to disburse this money in 2021. The company is a single partner LLC operating as an S corp.
    alphacentauri98 27 views 2 comments Most recent by DTurner January 15, 2022 10:07PM
  • Hello, i have multiple transactions coming over from my bank and credit card listed as income. these are clearly charges and i have yet to find a way to switch it from an income to an expense,,,this used to be very easy to do. You guys are making this program less user friendly. if there is not a simple sustainable fix for this i am afraid i wi…
    djblogistics 170 views 7 comments Most recent by AceVMP January 13, 2022 5:18PM
  • Multiple folks are reporting that their new JP Morgan credit card is showing charges as income instead of expenses. This is only affecting NEW cards - existing cards are unaffected. Please see additional folks reporting on this older thread:
    ng232 10 views 2 comments Most recent by AceVMP January 13, 2022 5:18PM
  • I have two transactions that were from paid invoices that are showing up in the wrong account on the profit and loss statement. I have double-checked the item in the products and services entry to be sure it is assigned to the correct account. I double-checked the invoices to make they were entered correctly. I double-checked the payment to be sur…
    SolsticeLight 10 views 0 comments Started by SolsticeLight January 13, 2022 7:59AM
  • I am seriously thinking of moving here from quickbooks but I cant figure out a way to implement their sub-accounts feature as we have a lot of itemized accounts that can be easily categorized. Any suggestions?
    Soso 1.6K views 19 comments Most recent by JustinMG January 13, 2022 1:54AM
  • My Sales report is not recognizing zero rated expenses in one company. In another company it is showing up. What is going on
    sgcheam 4 views 0 comments Started by sgcheam January 12, 2022 12:54PM
  • I'm trying to add a journal entry that would record an exchange from my USD account into my CAD account. Both accounts belong to me and when I try to add it as a journal entry I have a difference due to the exchange rate, and therefore cannot save the journal entry. The USD account on Wave is marked as USD while another one is a CAD, regular bank …
    IgorBar 8 views 0 comments Started by IgorBar January 10, 2022 8:04PM
  • I'm looking to switch from Quickbooks to Wave. I need to be able to track time and expenses on a project/client basis. Can I do this in Wave? If not, do people have recommendations for a free tool (either online, or Mac-compatible desktop)?
    jgold723 1.3K views 11 comments Most recent by cmax13007 January 10, 2022 5:01PM
  • Anyone knows? Thank you!
    gage369 7 views 2 comments Most recent by gage369 January 10, 2022 1:36PM
  • I'm trying to figure out how to account for a "refund on an expense." The system automatically categorizes it as "income." How to do I account for the receipt and remove the amount from the expense category that it originally came out of? I see no "refund on an expense" category in Wave. If I have to create it, does …
    Cherapple 3.2K views 18 comments Most recent by MyDesiredOutcome_1 January 8, 2022 12:33AM
  • I cannot seem get some of my Journal entries into Sales report. Is there a way to reflect them into the sales report. It is required for VAT Accounting.
    sgcheam 11 views 0 comments Started by sgcheam January 7, 2022 10:37PM
  • Sorry for the long intro, but it may be needed to fully understand the depth of the intertwined accounts. I'm a sole proprietor in the US. I initially opened a Wave account in 8/20 to create invoices and help organize expenses for taxes for a job in which I'm considered an independent contractor (Company A). I also receive paychecks as a part-time…
    CCrum 24 views 0 comments Started by CCrum January 7, 2022 7:46PM
  • How to do process a partial refund of a purchase. I would also need the VAT refund to be reflected in the account. At The moment I am only using a Journal entry but cannot make it to reflect it in account books.
    sgcheam 11 views 0 comments Started by sgcheam January 7, 2022 7:02PM
  • How to split a bill payment when it relates to two invoices?
    ShelleyK 7 views 0 comments Started by ShelleyK January 7, 2022 6:14PM
  • This has been resolved.
    sgcheam 10 views 0 comments Started by sgcheam January 7, 2022 1:06PM
  • Can you help me to check my trial balance due to auditor found not balance
    sabrinanurliz 6 views 0 comments Started by sabrinanurliz January 7, 2022 9:11AM
  • Deleted. Thank you.
    Sandblastnv 39 views 0 comments Started by Sandblastnv January 6, 2022 9:20PM
  • I have a lump sum deposit from credit/debit card payments that are deposited into my checking account, which show up on the transaction page. How do I categorize these payments? Also, the transaction page show the customer invoice paid, so can I match cc deposit with customer invoice? If not, how do I show the payment made. I have the cc payment…
    Hassiekay 6 views 0 comments Started by Hassiekay January 6, 2022 4:03PM
  • How do I account for a transaction in which I am refunding the client for a service we performed for them? “Refund for Services” is in the income category, so that doesn’t make sense for this situation.
    Onna 16 views 0 comments Started by Onna January 5, 2022 9:28PM
  • and whenever it does, it gets disconnected again as soon as soon as I go to another folder menu in wave. also, not all transaction from my RBC acct shows up in wave, most especially my deposits. Please help now that my HST acct is now almost due. Thank you!
    saaltech 8 views 0 comments Started by saaltech January 4, 2022 10:42PM
  • When I am looking at the reconsolidation view, the debits and credits are inverted. For example, deposits are showing up as debits and transfers out are showing up as credits. Why is this?
    dan321 9 views 1 comment Most recent by cmata1974 January 4, 2022 8:24PM