Account Settings Technical Support


Discussion List

  • Is it usual practice to inform your clients that their data is being stored by Wave ?
    Rob_Malyn_1 32 views 1 comment Most recent by GraceM January 18, 2019 12:26AM
  • I want my secretary and I to have Full Access to everything on my account. I found Guest Collaborator under the Dashboard heading but it doesn't allow FULL access to "everything". Is there a way that we can both use the account on our laptops and also on our phones with full access?
    Arly 12 views 1 comment Most recent by Erik January 10, 2019 8:04PM
  • Hi I have opened 02 different businesses accounts on WaveApps. Both businesses have different webiste domains and emails. but whenever i send any invoice and receipt to my customer, there is written a line at the end of receipt " Thanks for your business. If this invoice was sent in error, please contact at this [email] " (Image) The…
    Bilz 74 views 2 comments Most recent by Seanii January 2, 2019 8:06PM
  • I’m new to Wave, do accountants signup clients or invited by clients to file records?
    Dmarconsultingllc 14 views 0 comments Started by Dmarconsultingllc January 2, 2019 3:20PM
  • Every time I confirm a transaction, my work flow is briefly interrupted by a little green "award" banner that says that I successfully confirmed the transaction. How can I make those stop appearing and slowing me down? Thanks!
    tcolling 13 views 2 comments Most recent by tcolling December 27, 2018 6:48PM
  • Can someone assist on how to change primary email. I could only see "add new email" Thanks and best to you all
    hnajee 118 views 2 comments Most recent by hnajee December 1, 2018 5:42AM
  • Hi When I export reports they do not open. How can I print my records?
    Farmer 63 views 8 comments Most recent by JamieD November 30, 2018 4:14PM
  • Hello Wave Community! I have two Wave accounts, each with a singe business and a different owner email address. I would like to "merge" the two accounts into one, so that they are both under the same owner email address. I read this support article but I am not sure if I can change the owner email address to an email address that's alrea…
    TiagoSL 24 views 1 comment Most recent by JordanD November 23, 2018 6:24PM
  • Hi guys, Hoping someone can help me out here. I have 2 companies set up within Wave under a single login. Right now, if I email a receipt to [email protected], it defaults to one of the companies, is there any way to email receipts to the 2nd company? I could use another email? Or is there some other way to do this? Thanks in advance!
    Propagandeur 50 views 3 comments Most recent by JamieD November 22, 2018 11:49PM
  • Hi All Had my email hacked and since then unable to login to my wave account even after resetting the password several times. I have lost access to about 3 years worth of accounts and most of my client contacts. I have submitted support tickets but had no response. I could really use some help from the folks at Wave. Does anyone have any idea how …
    Jamie22 15 views 0 comments Started by Jamie22 November 6, 2018 11:44PM
  • I'm a new user so may be doing something completely wrong but I'm having a frustrating problem when invoicing. I have created two businesses, let's call them Business A and Business B. I have setup details for both and both have emails to login and I can switch between business in the top left corner just fine. However, every time I invoice som…
    rodpascoe 59 views 5 comments Most recent by Samd November 2, 2018 3:57PM
  • Hello...I just started using wave, and I somehow set a different currency to the one we are currently using in our country. Now it says that I cannot change my currency after creating an account. Please assist urgently anyone :neutral:
    Eleanors_Touch99 13 views 1 comment Most recent by Charlotte November 2, 2018 12:13AM
  • hi, im new to wave. on the profile setup, there is no place for and email address under contact details. is there somewhere else this is done.
    edincj 1 view 0 comments Started by edincj October 31, 2018 9:39AM
  • I run my company through one account and I added a second account but it looks like it's still sending it from my company email p. Is it possible to add a secondary email to have the second company invoices sent from the correct email? I Googled it and it says there's a way but the way it says to do it is not an option for some reason?
    Nicole Licourt 900 views 14 comments Most recent by Sol October 26, 2018 5:04AM
  • SolSol
    So pissed right now. 1. Told my staff we were switching to Wave (despite the inane lack of signature /photo attachment) and set up a user account, sending an invite email. 2. Log into User account and attempt to sign in.. Password wrong 3. MY MAIN PASSWORD is changed!! 4. so basically, you have a MASSIVE SECURITY FLAW WHICH GIVES USER ACCOUNTS RIG…
    Sol 55 views 4 comments Most recent by Katie_Silkina October 25, 2018 8:13PM
  • How to print using windows 10? Help
    etilley 28 views 1 comment Most recent by apples October 24, 2018 9:51PM
  • Is the logo size customisable - mine is coming out way too large on the layout I'm using (contemporary). Thanks Annie
    anniega 371 views 5 comments Most recent by Alexia September 12, 2018 7:34PM
  • I have been a collaborator for a handful of different Business' on Wave. I just was invited to collaborate on a client's account but when I try to enter transactions I just see the following message: Contact the business owner to import transactions. Business owners can import transactions directly via their online bank, by uploading a bank state…
    joe88 34 views 1 comment Most recent by Alexia September 12, 2018 3:36PM
  • How do I change the owner account of my business ?
    Nic0 4 views 3 comments Most recent by Alexia September 6, 2018 7:40PM
  • Morning, Is it possible to create multiple users for 1 company?
    Mbatata 14 views 5 comments Most recent by Alexia August 27, 2018 6:53PM
  • Hello! I have set up my first account in the wrong currency and have been recording all the expenses for 1.5 years. Now that I am trying to set up a new account in the correct currency, i have these questions: * Is it possible to archive the wrong currency account, then load all the records into the correct currency account? * While attempting to…
    kahuey 25 views 4 comments Most recent by Alexia August 17, 2018 1:50PM
  • Keep getting 'trouble with your connection' message. Can you reset?
    jbhudetz 3 views 1 comment Most recent by Alexia August 16, 2018 4:01PM
  • I have forgotten my password, (due to a computer reset it no longer remembers my password). i have clicked on the forgotten password link but i am not getting the verification email. What can I do now?
    simons Closed 58 views 1 comment Most recent by Alexia August 3, 2018 8:03PM
  • Logged out of my account
    UCMAScanningVale123_ 1 view 3 comments Most recent by Alexia July 6, 2018 8:48PM
  • I usually log in using my Google account. When I try logging in by typing in my gmail address and password it does not recognise it. Why not? The reason this is bugging me, is that I am often signed into a different google account (personal mail) and this led me to setting up a second profile on Wave. Which I also do not know how to delete. Anyo…
    AndrewKemp 12 views 1 comment Most recent by Alexia July 3, 2018 3:14PM
  • Hi there, Anyone can help on the following error? Tried to look around but none of the e-mail was added to the system. (Image)
    Ferdaus 32 views 3 comments Most recent by Alexia June 28, 2018 6:23PM
  • This discussion was created from comments split from: Bank transactions not importing.
    System 12 views 3 comments Most recent by Ferdaus June 14, 2018 7:21PM
  • Dear wave community, I recently started using wave apps and I'm enjoying every bit of it. I am kinda stuck with updating my logo. I've been to every nook and corner of the application but I can't seem to find an area to change my company logo for invoices and estimates. Can anyone help me on this?
    balafied 14 views 2 comments Most recent by MitchellGillespie June 12, 2018 10:38AM
  • hello Tribe, new to wave and trying to understand the app. i set you my wave with a gmail and sign in with gmail, unfortunately wave adds my gmail to docuemnts, how do i chnage it to a co-oprate email ( with my domain) Also can we edit an invoice if payment was made without taxes
    Divac 255 views 1 comment Most recent by Alexia May 24, 2018 8:32PM
  • Every time I login into Wave it goes to the "wrong" business. The "default" business is not the business that I see when I login. Then, when I switch to my preferred business, it opens in a new page. Why? I think I know how to open a link in a new page if I want to. So every time I switch between businesses I get a deluge of ne…
    KaPo 27 views 3 comments Most recent by Alexia April 27, 2018 2:42PM