Account Settings Technical Support


Discussion List

  • I'm trying to change our business address but cant find the option to do that anywhere on the site?
    Office 45 views 4 comments Most recent by Office July 25, 2019 10:52AM
  • Hello,, I can't change my contact information details ,,, When i go to visit my Profile is shows : Page not found (404) So how is i fix this ?
    muaaz 12 views 2 comments Most recent by muaaz July 21, 2019 9:07AM
  • Hi there, can I change my wave email from my smart or can it only be done from my computer.
    Sikander 4 views 1 comment Most recent by Myron July 12, 2019 5:34PM
  • How does one delete this account to restart cause I set it up incorrectly.
    Milica_23 66 views 1 comment Most recent by Mikeg July 6, 2019 2:28AM
  • I keep missing the setting where I create template for Receipts with the correct wording for the email and branding from the correct email address (it is currently using gmail - unprofessional) . In other words similar to the way I set up my Invoice template.
    Smallbiz1 12 views 1 comment Most recent by JamieD July 4, 2019 8:20PM
  • Hi all, Not sure if this discussion has been added to the right place, apologies if it hasn't. Initially when setting up my business account on the app it asked for my ABN, at which point I skipped this. Now I am trying to add my ABN but can't find the option anywhere. Just wondering if someone could help. :)
    FleeToursAdelaide 117 views 1 comment Most recent by JamieD June 18, 2019 5:13PM
  • I opened my Wave account with my personal email address. Then I created my business on Wave and invited my sales guy to the business. I then realized, when the sales guy sends receipts to customers, there's this line at the bottom of the receipt: (Quote) My business has a specific email address to which I want issues/errors to be addressed. I cou…
    EdwardNdukui 37 views 3 comments Most recent by EdwardNdukui June 18, 2019 4:19PM
  • I would like to know how to change the business name
    kathynew_1 177 views 1 comment Most recent by BarsinA June 12, 2019 7:36PM
  • Hi Team, I have a company that is owned by 3 people. I want to check if there's a way to manage the capital investment and cash disbursments/profit/loss for each of the owners? For example: * Owner 1 added X dollars as an investment to the company's account * Owner 2 added Y dollars as an investment to the company's account * Owner 3 added Z do…
    TheZeee 23 views 1 comment Most recent by Mikeg June 7, 2019 7:08PM
  • I just recently started using Wave through RBC, but I’m interested in knowing how to sign in through the app.
    GoGreen_123 63 views 2 comments Most recent by GoGreen_123 May 17, 2019 8:21PM
  • Hi, I am thinking of hiring a bookkeeper to help manage our Wave Apps. Are there precautions that I need to take to make sure that they can not access all the bank accounts and credit cards? Thank you.
    jefforig 17 views 1 comment Most recent by Mikeg May 15, 2019 1:32PM
  • I live in France and the address setup does not allow me to input the address in the correct French format. After the 2nd line address the order should be Postcode Town Country (France) I don't want a Province entry as it has changed and your choice of ------- in the drop down menu does not work and insists on an entry which then appears in the m…
    Stormy222 21 views 1 comment Most recent by ZoeC April 19, 2019 7:08PM
    RISHABH_12 51 views 1 comment Most recent by Samd April 19, 2019 4:03PM
  • Good day sirs, I just realised after confirming the new design/layout of Wave that my account balances are negative. What should I do? Regards!
    Molykos 150 views 2 comments Most recent by Molykos April 13, 2019 7:38PM
  • How can i manage my profile and update the primary email address
    Sangary 23 views 1 comment Most recent by ZoeC April 2, 2019 7:59PM
  • When logging in, the user is told that the log in password or e-mail is incorrect. In spite of having put in the correct user name and password. As a result: All users need to re-set the long-in password on a daily basis. What do we need to do to for Wave to recognise the password that was set?
    michelh 113 views 4 comments Most recent by michelh April 1, 2019 6:18AM
  • Seems like my account is deactivated and maybe closed. Are all the funds going to be refunded or just released after a hold?
    Eddieek 26 views 3 comments Most recent by Samd March 22, 2019 4:39PM
  • Hi, I've been using waveapps for a while now and seem to have the hang of most things but my accounting knowledge is not the best so hoping for some advice regarding the Cash Flow Report. I've been using the Cash Flow report to view my own and my business partners Investment / Drawings for specific periods. For a normal bank transaction with th…
    Michael_ 209 views 1 comment Most recent by JamieD March 20, 2019 9:38PM
  • Am a new Wave user and finding it great so far. But my national currency is prefixed with a 3 character abbreviation which clutters the report figures and makes them hard to read. Any way of changing this?
    Repete 22 views 2 comments Most recent by Repete March 19, 2019 7:00AM
  • Hi, I have invited 2 of our staff as Admin's to view/access all info, however they advised me they cannot see the existing data in the system that has already been generated i.e. Estimates, Products, Customers etc. Is there anything they need to do on their end to see this info, or is Admin not the appropriate rights to assign to them? Any inpu…
    luxfield 14 views 5 comments Most recent by ZoeC February 25, 2019 4:51PM
  • Hi there, Just set up a brand new Wave account, and it seems like it is going to do what I need it to do. However, in the set up process I entered the incorrect email address. I have now added in the correct email address and have verified that. However, I need to delete the incorrect original one. How can I go about doing that. I don't want whoe…
    JanetteS 21 views 1 comment Most recent by JamieD February 15, 2019 5:28PM
  • Hi, Back in December i set up my wave business account to give two other person's access, one as a editorr and the other as a viewer, will they have their own password or do i need to give them my password
    Anlofra 32 views 3 comments Most recent by AmandaK February 15, 2019 4:58PM
  • Since I've been upgraded, I get a popup asking if I'd like to review similar transactions. Since I have several repeating transactions, I get this constantly. Is there a way to disable this request? Thanks!
    Trelane 68 views 2 comments Most recent by JustinA February 13, 2019 6:18PM
  • I've 2 businesses servicing the same customers. Does anyone know if there is a way of avoiding a double workload? Can I just import from one company to the other? So far I can't seem to find a way.
    birdie 7 views 0 comments Started by birdie January 29, 2019 10:22PM
  • If I invite another person as a "view only" to one business, will they be able to access/see info in other businesses I mange in my Wave account?
    TwistedPrez 13 views 2 comments Most recent by TwistedPrez January 29, 2019 9:25PM
  • Is it possible to change my main account email to a different email?
    sheialba 33 views 3 comments Most recent by AndyBoy January 25, 2019 7:15PM
  • How can I restrict a contributor to creating invoices only?
    Waver_girl234 2 views 0 comments Started by Waver_girl234 January 19, 2019 2:06PM
  • Is it usual practice to inform your clients that their data is being stored by Wave ?
    Rob_Malyn_1 32 views 1 comment Most recent by GraceM January 18, 2019 12:26AM
  • I want my secretary and I to have Full Access to everything on my account. I found Guest Collaborator under the Dashboard heading but it doesn't allow FULL access to "everything". Is there a way that we can both use the account on our laptops and also on our phones with full access?
    Arly 12 views 1 comment Most recent by Erik January 10, 2019 8:04PM