Account Settings Technical Support


Discussion List

  • Long story short, I created a "new business" last night. A 2.0 if you will. Question is can I transfer my customer list from one business to the other?
    hammercreek 16 views 1 comment Most recent by ConnorM February 3, 2020 3:44PM
  • I am trying to send the invoices from my business email not my private but don’t know how to change this setting please help
    Charmaine1982 22 views 1 comment Most recent by ConnorM February 3, 2020 3:42PM
  • I've granted "Viewer" privileges to a Salesperson. However, he's able to do "View/Edit" on items in Bills that are not fully paid for. This is clearly a bug. Can tech support check on this?
    Zoomeloo 21 views 1 comment Most recent by AlexL January 27, 2020 7:41PM
  • I need to restât all over How can I do to erase all, because noting is properly done. Nothing works with my set up. I need to redo Thank you
    Kimportefeuille 43 views 3 comments Most recent by hammercreek January 23, 2020 5:29PM
  • Hi there, I am using Wave for expense reporting...meaning I would like to us the app to track all my receipts and expenses for a trip, then export to send to my company for reimbursement...needing to export the scans of the receipts, and the excel table to group expenses. My questions is: does the receipt export include every receipt that has eve…
    Stjohnson 709 views 8 comments Most recent by HastleHoff January 21, 2020 10:14PM
  • I am stuck re-connecting the bank connection after the early January update. It is asking to add the phone numbers to receive the security code. Problem is, both phone numbers are not valid are are with people who are no longer associated with the business. Nobody seems to know who's numbers they are. That being said, I cannot complete the re-…
    Brookwood_Treasurer2 15 views 0 comments Started by Brookwood_Treasurer2 January 21, 2020 7:03PM
  • Something new has started happening, today emails with the invoice attached as a pdf are being flagged by gmail as phishing. My process is to send the invoice as a pdf to myself and then write a personal note to my client. Although this adds an extra step, and I would love it to be easier, I noticed that many of my clients missed the emails from …
    George11 37 views 3 comments Most recent by AlexL January 10, 2020 7:13PM
  • I want my data back😭
    Kekraaa 25 views 1 comment Most recent by AlexL January 6, 2020 8:29PM
  • Hi, How can i permanently a delete a business from the wave accounting software ?
    Yking 1K views 8 comments Most recent by seakay January 6, 2020 8:17PM
  • I'm trying to create a business in such a way that the default chart of accounts will be most appropriate for my business, but none of the options seem to match and what's left are so general that I have no idea if the COA will be useful. This is especially difficult because I do not have prior accounting experience and cannot afford to hire an a…
    CottageOven 31 views 1 comment Most recent by Mikeg December 26, 2019 10:40PM
  • Has anyone else been facing a similar issue where the site loads, but after login, the menu bar on the left shows up blank, while the contents of the Dashboard loads completely? (Image) I'm not sure where to go for assistance on this. It's difficult to navigate the app without the menu bar. I'm using the latest version of Chrome, and have also …
    MervynTan 16 views 3 comments Most recent by ConnorM December 19, 2019 6:54PM
  • I'm from Suriname and i'm trying to change the dollar symbol to Srd symbol but there is no option to do there a way to change it (Image)
    Thelocksmith 162 views 1 comment Most recent by Rambo December 16, 2019 8:51PM
  • Is there a way to split a receipt into 2 or more categories? ie if I'm at Target buying clothes, groceries, pet food, dvds, and gifts, all on one receipt, is there a way to separate the various categories on the receipt?
    seakay 35 views 5 comments Most recent by AccountsPro December 14, 2019 2:28PM
  • On my Galaxy Tab S4 using the Chrome browser, the drop-down menus for receipts and other items do not function but the drop down menus for accounts do function. I am not sure what the difference is, but the programming does not function on the receipts (the "down" arrow under the "actions" column). When I hit the arrow, I can…
    Ou812 4 views 0 comments Started by Ou812 December 13, 2019 4:42PM
  • I have a small business bank called Small Business Bank and I cannot get Wave to find it or reconcile statements even after I upload .csv files I would love someone to talk me through this over the phone. Feeling stuck and need to get an invoice out. Im very new to Wave
    MaxAnderson 73 views 1 comment Most recent by Mikeg December 12, 2019 1:19AM
  • Bank had a breech. As protection, bank changed user name, password and account number. When I tried to log in to reconnect Wave it will not accept the new user name and password at the same time. Help.
    MTellekamp 18 views 1 comment Most recent by Mikeg December 7, 2019 6:22PM
  • There are some people who automatically have to use new version of wave especially for accounting feature. I would like to know whether we can change the version from new version to old.
    HyunjunKim 291 views 7 comments Most recent by AlexL December 4, 2019 4:27PM
  • Hi there, I am using Wave for personal use only. I think I accidentally invited my husband Brian to the business account not the personal account (which is no big deal; I just made up a business name and am not using it, trying to get it archived - I found a similar thread and commented for help archiving or deleting that). My goal was to give …
    seakay 14 views 2 comments Most recent by seakay November 27, 2019 11:16PM
  • First time user. It must be a wrong choice somewhere. My Cash in Hand is wrong it is in the millions. How can I change settings or delete uploaded statement?
    Fintax 63 views 1 comment Most recent by Mikeg November 25, 2019 12:52PM
  • Every day, when I try to re-login (after it automatically logged out) I get this error message: (Quote) On this url: How can I prevent this?
    chriswayg 224 views 8 comments Most recent by Messmeriza November 17, 2019 7:52PM
  • I can log in on my laptop but not my desktop. Get the 'You don't have permission to view this page' window. Both chrome browser. TIA
    Margo_54 9 views 1 comment Most recent by EmmaP November 12, 2019 8:45PM
  • Hi there I would like to find out how to unarchive an account that i archived by mistake.
    Teek 238 views 3 comments Most recent by EmmaP November 12, 2019 8:36PM
  • A2bA2b
    I have a Samsung s4 Tablet and it's a great tablet for my business but wave only works in landscape mode and I cant work with my head on one angle for much longer. Any ideas,,,
    A2b 13 views 1 comment Most recent by BarsinA November 8, 2019 10:43PM
  • I run a group of coaches and would like to know how many users can send invoices for me. I'd like them (9) to be able to send invoices to our clients once their sessions are over. Is this possible?
    Victor_Aquino 11 views 1 comment Most recent by ConnorM October 24, 2019 7:34PM
  • I run a small whole food shop. It is not practical for me to produce an invoice for every product i sell. How do people input their end of day cash register totals?
    eamon 11 views 2 comments Most recent by WillLyons9294 October 22, 2019 7:03PM
  • Hi guys! How do I set up a secondary account - with new business details, logo etc? I have two independent business is like to use the invoicing app for. I see an icon that says ‘switch business’ however I don’t know how to add a secondary business. At the moment I’m logging in and out. Any help would be appreciated! Thank you
    Roxane 42 views 1 comment Most recent by AlexL October 16, 2019 3:18PM
  • I am collaborating on a business using wave. I would prefer to not have to select the business everytime I open the wave portal because by default it uses "Personal" as the primary and I can't set a collaborator business as my primary even though I have admin permissions. I don't the use personal section in wave so its a nuissance to hav…
    Branch 25 views 3 comments Most recent by Branch October 15, 2019 11:40AM
  • I'm trying to switch my accepted currency from CAD to USD but I can't figure out the best way to do this using Wave. My current set up * Wave account is set up in CAD (I live in Canada) * Clients are invoiced through Wave Invoices in CAD or USD depending on where they live * Clients pay with CC using Wave Payments * Clients can technically also …
    helent 33 views 1 comment Most recent by EmmaP October 11, 2019 8:28PM
  • Hi, I have somehow duplicated one of my bank accounts - how I don't know! On my banking connections the info is correct, but in my chart of accounts the account is duplicated, as well as the opening balance and some transactions... How do I delete this please??
    Louisevh 189 views 4 comments Most recent by JordanD October 8, 2019 8:44PM
  • Hi, I'm in Australia and the financial year is 01 July to 30 June. I'm moving over from Quickbooks. How do I change to this in settings? Can you also set a 13month year to facilitate EOFY activities?
    BPDM 14 views 1 comment Most recent by JordanD October 8, 2019 6:07PM