Account Settings Technical Support


Discussion List

  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 9 views 0 comments Started by AlexL April 12, 2021 2:11PM
  • Is there way to startover the setup such that I can setup my own chart of accounts from scratch? Setting up for my wife's business and she only needs a very simple chart of accounts. Balance sheet is only bank, a/r and equity. She has minimal expenses and they are all handled in cash so she has no liabilities. P&L is 2 revenue accounts and ma…
    CynthiaHolt 6 views 3 comments Most recent by CynthiaHolt June 18, 2021 2:06AM
  • I've invited someone to the wrong business account and want to remove him but I cannot. I used to go to User Management and could see and edit the team. Now, when I go to User Management, I only see the option to invite new people - the existing users and options to remove them have disappeared. Please help with this. I Urgently need to remove t…
    Lidia 36 views 5 comments Most recent by KiahD June 17, 2021 7:29PM
  • Hi, I've been trying to connect my RBC business account to Wave and I get to the point where Wave asks me to "log into your bank account and update your account. Then, return to Plaid to continue" I can't figure out what exactly I need to update. Has anyone else had this problem? Thanks so much, Monica
    Monica001 8 views 1 comment Most recent by KiahD June 16, 2021 7:27PM
  • Hi there I created 2 different accounts that i need to consolidate.. under 2 different users and passeirds.. am logged into one of them on my phone.. but cannot see which account it is... where can i get my own username if i am logged in already
    Janine 7 views 1 comment Most recent by JulianP May 31, 2021 8:18PM
  • Hello, I'm new to using Wave and have noticed two things: first that DUCA financial services doesn't show up when trying to connect my bank account to Wave and wondering if that's an issue with Plaid? Secondly, and this is more vital, that when I connect the credit card payout account by transit number, etc. another credit union shows up in plac…
    Guysmoulder 35 views 4 comments Most recent by Miracula May 29, 2021 6:28PM
  • I posted receipts on the wrong business- I have three and it looks like iPhone camera receipt uploads go to the first business- how do I move receipts from one business name to a different one, and how can I know which account picture receipts are going to?
    Bzmoore 28 views 3 comments Most recent by KiahD May 28, 2021 5:35PM
  • Do you have a french version of your application?
    cdesbiens 2.5K views 28 comments Most recent by person May 23, 2021 5:34AM
  • Hi, How can i permanently a delete a business from the wave accounting software ?
    Yking 2.9K views 10 comments Most recent by JulianP May 17, 2021 8:23PM
  • I have been trying for a month to get an answer from Wave. I just want to change the card I use to pay for Wave to a different card. Why is this so difficult?
    Susan_25 222 views 3 comments Most recent by JulianP May 12, 2021 8:53PM
  • In the Accounting>Transactions view, categories are visible. But I see no place there to export that data. In the Reports>Account Transactions view, the categories are not visible, but I can export data. The resulting CSV has no categories listed. I can't find a page that will export data that shows categories along with my transactions. …
    numbersscareme 21 views 1 comment Most recent by NancyC May 7, 2021 8:37PM
  • Seems like my account is deactivated and maybe closed. Are all the funds going to be refunded or just released after a hold?
    Eddieek 115 views 5 comments Most recent by JulianP May 5, 2021 8:08PM
  • Hi i just want to change the us dollors to rand in South Africa but it do not want me to change it i am in South africa and not us
    Adelle 10 views 1 comment Most recent by KristenV May 4, 2021 6:40PM
  • Hello, I am new to wave, and was just setting up my business information for invoicing and I see that the province / state list for Pakistan is very outdated. It is however also mandatory and shows up on my invoice too. For example I am in Khyber Pakhtunkhwa which was renamed from North-West Frontier more than a decade ago. The list still has the …
    uzairktk 16 views 1 comment Most recent by AlexL April 26, 2021 1:30PM
  • I'm starting a farm/homestead and would like to keep my books with Wave. I understand it doesn't track projects...that's fine. My question is, what business type should I use when setting up and how does it know how to handle the tax side of things? For instance, Quicken and QuickBooks have you "map" the tax line for each category you se…
    CyrenaJo 21 views 1 comment Most recent by CyrenaJo April 23, 2021 7:11PM
  • We are having the same issue as Trial Balance's Debit and Credit column does not tie - likely due to system error that requires resetting/reconnection. Need help with our wave account under TAPL. There is a discrepancy of $264 that derived from a transaction dated 1 O…
    XiaoJun 34 views 3 comments Most recent by JulianP April 14, 2021 7:22PM
  • Greetings, I wish to ask how to export all my customers in Wave in a PDF or Excel format. Regards
    bayangiman 13 views 1 comment Most recent by bayangiman April 12, 2021 6:17PM
  • As shown in the attached images, when I clicked on "add vendor" for a transaction today, I got an error message. I am not sure what has gone wrong.
    TDuvall 10 views 1 comment Most recent by AlexL April 12, 2021 3:19PM
  • My login email address is wrongly spelled. So I cant verified it. When I want to add the correct email address, I've got a message that the email is already linked to an account. Somewhere I did something wrong to use the CORRECT email address to create another account. I'm afraid if I delete my account, I will not be able to use the correct em…
    DAJAS 5 views 1 comment Most recent by JulianP April 9, 2021 6:34PM
  • Hi everyone, I have been trying to delete some of the items I no longer need. It seems There is no way to do that. Can anyone help? Thanks
    Rizos 4 views 1 comment Most recent by JulianP April 5, 2021 6:44PM
  • I have attempted several times to verify my identity with my ID, the upload was successful each time, however, the app will not continue to the next page to allow the funda to be receieved. This is so inconvenient. This is my first time using this app. How can I get paid and will this be an issue again?
    _KrystleB1 1 view 1 comment Most recent by KristenV March 30, 2021 7:37PM
  • xvnxvn
    the auto categorization feature is creating more work for me than it is eliminating. How do I disable this feature?
    xvn 22 views 5 comments Most recent by xvn March 29, 2021 10:19PM
  • Why would a negative balance be showing in my payments by wave account?
    volunteertreasurer 4 views 1 comment Most recent by JulianP March 29, 2021 7:35PM
  • I need to export data through a google add-on sheet, but i cant possible to connect wave connect , the page showing "404. That’s an error. The requested URL was not found on this server. That’s all we know." .. what to do?
    Ibrahim4biz 12 views 1 comment Most recent by AlexL March 23, 2021 4:38PM
  • Following an international move, I went ahead to change my address on the Wave invoices I am sending to my clients. This worked fine for the street address, however, not for the country. In the mask, I can choose the correct country from the drop down list, I hit save, all fine. But on the invoice, it then displays the new street address with the …
    Farfalluna 74 views 4 comments Most recent by Farfalluna March 21, 2021 11:15AM
  • Anyone Help ? Somehow my email has been deactivated and now I don't receive the verification email. Kindly help my email id is *******@*****************.***
    Ameem 15 views 3 comments Most recent by JulianP March 18, 2021 7:03PM
  • Hi, I am very new to Wave, think it's great and even appears to improve daily, but by accident I was in the settings and managed to fill in my personal details only to find that this has now added "Personal" to the list of accounts I am managing. How can I undo this please (as I have no need to use Wave for my personal accounts)? Thanks …
    FixItDik 22 views 3 comments Most recent by Ryan1 March 17, 2021 6:23PM
  • How do you download old invoices paid data to CSV file? I am trying to move to Zoho books but can't find any of that data in the CSV files in Sheets or as bulk export under settings. The only data currently in my Zoho is my customer details and open invoices.
    SIMONE82 14 views 1 comment Most recent by NancyC March 16, 2021 7:01PM
  • I was wondering if it is possible to sort/view the invoices and expenses submitted by each user? My partner and I share one business but we both take on separate projects and it would be useful to be able to evaluate our work separately as well as a whole.
    adamleeschwartz 120 views 3 comments Most recent by JulianP March 12, 2021 6:49PM
  • Anyone Help ? I have changed email address and added it to my wave account but I don't receive the verification email to allow the change to occur.
    TheAntennaMan 11 views 1 comment Most recent by KristenV March 8, 2021 8:05PM