Account Settings Technical Support


Discussion List

  • A client has sent me an "Admin" invitation today. However, the invitation did not come through in my email. I logged in Waveapps but unfortunately the invitation is not visible in the dashboard, it is ONLY available for acceptance in the email. I tried to send myself a copy of a random invoice. Again, nothing arrived in my email. We hav…
    AndreasAmelor 17 views 1 comment Most recent by AlexL September 14, 2020 6:53PM
  • Hi everyone, Really wanting to know if there is a way to set the timezone for the account in Wave? Currently, when allocating a payment made on an invoice, it set's the time and date according to a USA timezone ( I believe) which often sets the payment as a day behind. My Profile has my location down as Australia, but this does not affect the tim…
    Matt_Australia 14 views 1 comment Most recent by AlexL September 4, 2020 5:26PM
  • I am unable to click "save all changes" in the Invoice Customization section in settings. Does anyone have any tips?
    theuntoldspace_2350 15 views 8 comments Most recent by CallieP August 31, 2020 8:11PM
  • I made quite a few mistakes learning the platform so would like to erase everything and start from scratch. How can I go about doing this? What if I closed my account and opened it again?
    Silver 18 views 1 comment Most recent by ConnorM August 17, 2020 7:48PM
  • I started a new company then linked to bank. However, the import created an account as an asset where it should be a liability. Can I edit the account to correct? How will this affect sync to the bank? What is the best way to do this?
    John2020 17 views 1 comment Most recent by CallieP August 7, 2020 8:57PM
  • I've invited someone to the wrong business account and want to remove him but I cannot. I used to go to User Management and could see and edit the team. Now, when I go to User Management, I only see the option to invite new people - the existing users and options to remove them have disappeared. Please help with this. I Urgently need to remove t…
    Lidia 11 views 1 comment Most recent by CallieP August 7, 2020 8:25PM
  • It seems only password authentication is available for account access. How do I secure my wave account with multi-factor or 2-factor authentication to protect my banking info?
    bizguy 10 views 2 comments Most recent by bizguy August 7, 2020 6:51PM
  • Is there a general setting where you can make the gst automatically included, then only have to edit the few transactions that DON'T need gst included, instead of having to choose to include gst every single time? I know about batch, but that comes after the fact of posting as well, would rather it just automatically included gst from the start, …
    brockmann 6 views 1 comment Most recent by CallieP August 7, 2020 5:22PM
  • I was invited to connect to clients books but after accepting invite it's been 2 weeks since i came back. how do I find his records.
    chris_2017 11 views 1 comment Most recent by CallieP August 6, 2020 6:47PM
  • Hi. How can I disable masking 'account number' in 'Invoice Customization' -> 'Default Notes'. I want to add it to notes section and can save number. It replaces leading digits with stars. Previously it worked ok.
    alexandero 9 views 1 comment Most recent by ConnorM July 30, 2020 5:41PM
  • Hello, I have been able to enter a starting balance for the bank account. However, I have spent hours trying and failing to enter starting balances for Shareholder Loan and for Retained Earnings. All instructions tell me to select "Owner's Equity" from the drop down menu, while this option does not even exist in the system! Even when I …
    Viben 45 views 4 comments Most recent by CristinaA July 27, 2020 2:17AM
  • Hey y'all, I'm trying to add an additional email address, specifically for sending out invoices. I've added the email address and I do receive an email from '[email protected]' with subject 'A new email address has been connected to your Wave account' BUT there is no link in this email to clink on to verify. Please help, I've looked and looke…
    mb02 12 views 1 comment Most recent by Barsin July 16, 2020 2:52PM
  • Hi, How can we reset an account. We have done some test to ensure everything's fine and we want to start fresh with the chart of accounts we have now. Thanks Marc
    MarcK 2.5K views 5 comments Most recent by Barsin July 16, 2020 2:19PM
  • hey guys, i started a small company with a few friends and we all put in some cash, hence we have equity. I recorded the initial cash into our bank account however it is still sitting as a Liability and we dont see a true picture of the company position - we do not expect to get this initial cash paid back rather we will take drawings per our % e…
    kednelly 47 views 3 comments Most recent by Barsin July 15, 2020 8:15PM
  • How do I change the owner from one person to another. As in how do I give the role of the owner to another admin.
    Ofori 18 views 1 comment Most recent by ConnorM July 6, 2020 7:35PM
  • I have just set up an account with Wave. At this stage I just want to use wave to send invoices. First step is to upload client data from Excel spreadsheet, csv format. I have installed wave connect with Google sheets, but I cannot find the 'add ons' tab as directed to start using the app. Basically I just want to upload client contact info. Th…
    JeanManitoulin 12 views 1 comment Most recent by ConnorM July 3, 2020 6:30PM
  • Good day sirs, I just realised after confirming the new design/layout of Wave that my account balances are negative. What should I do? Regards!
    Molykos 266 views 4 comments Most recent by AlexL July 2, 2020 3:54PM
  • Hi, I have a main business account, and a linked savings account. How would i record transactions between these accounts on Wave Accounting. Any assistance here would be highly appreciated! Thanks!
    Ecologic_admin 21 views 2 comments Most recent by CallieP June 30, 2020 9:35PM
  • Hi, i am not getting verification email. also when i create invoice and choose send a copy to me i am not revieving that either.
    CustomClick 9 views 2 comments Most recent by CallieP June 30, 2020 9:13PM
  • Hello, Been using Wave for half a year. It has a lot of upsides, but, boy, sometimes I think the guys behind the engine that runs it are lost. Here's the issue that I just ran into, and a lot of users apparently. I have 2 accounts with the same bank (different stages of the business, and they wouldn't let me migrate). Today I realised a couple …
    HolCar 14 views 0 comments Started by HolCar June 29, 2020 2:04AM
  • hi All is it possible to import a product file from Excel. Like the customer file but products
    TersiaPretorius05 14 views 1 comment Most recent by CallieP June 25, 2020 6:11PM
  • Dear Family! I am new in this forum and will appreciate your support. I added using using the invite user features in wave accounting. The users can logon successfully, however they cannot view any data entered using the main account. The users are all admins and have access to all features. What could be the problem/ or i might be doing wrong?
    Votz 23 views 5 comments Most recent by Votz June 25, 2020 6:34AM
  • I was previously connected to my RBC bank and credit card accounts. I had to change the sign-in and password identification at RBC. When I logged onto Wave I received notification it could no longer connect to these accounts and was instructed to reconnect them. I have not been successful when trying to reconnect with the updated bank log-in in…
    Loraine 56 views 14 comments Most recent by Barsin June 22, 2020 9:09PM
  • I posted receipts on the wrong business- I have three and it looks like iPhone camera receipt uploads go to the first business- how do I move receipts from one business name to a different one, and how can I know which account picture receipts are going to?
    Bzmoore 23 views 1 comment Most recent by JordanD June 17, 2020 8:29PM
  • Hello, I have two business accounts. I have ownership of both of them. I'm selling my part of business for single account and want to transfer ownership to a partner. Can I do that? If not, can partner create new business account with same name and export/import all data there? What are my option to let go one business account, but keep another?…
    Kestutis 42 views 2 comments Most recent by Kestutis June 11, 2020 8:34PM
  • Hi there I would like to find out how to unarchive an account that i archived by mistake.
    Teek 534 views 8 comments Most recent by HolCar June 11, 2020 2:12AM
  • My bank is not sending info to my wave.I must have spoken to wave reps a dozen times.I have not got the time for this!!!! I have reconnected to the bank many times and it transfers once then stops,sometimes it works for a few weeks. I always end up with a wave reply saying they are having problems with my bank which is BMO.They tell me to manual…
    paul999 33 views 4 comments Most recent by JimH June 11, 2020 12:22AM
  • Hi, I have somehow duplicated one of my bank accounts - how I don't know! On my banking connections the info is correct, but in my chart of accounts the account is duplicated, as well as the opening balance and some transactions... How do I delete this please??
    Louisevh 288 views 8 comments Most recent by CallieP June 9, 2020 5:36PM
  • Do you have a french version of your application?
    cdesbiens 1.9K views 23 comments Most recent by HolCar June 9, 2020 7:36AM
  • I have had an account for two years with wave apps for our netball club. Today it would not let me sign in, what so ever with the email! I ended up opening a new one with the same email to see if it was there but no. I need all the info from the last two year!!
    Countys 16 views 1 comment Most recent by CallieP June 8, 2020 6:56PM