Account Settings Technical Support

Discussion List

  • Hi, Back in December i set up my wave business account to give two other person's access, one as a editorr and the other as a viewer, will they have their own password or do i need to give them my password
    Anlofra 11 views 3 comments Most recent by amandak February 15, 2019 4:58PM
  • i'm looking at our bank connections page - for my work account (the non profit that i work with)... and MY PERSONAL BANKING INFO is what appears as connected... which is definitely is not. HOW ARE THE DETAILS OF MY PERSONAL BANK ACCOUNT able to be seen here?? and then i look at the bank payments and "edit bank profile" and it's one of our clie…
    comoxvalleyarts 16 views 3 comments Most recent by JamieD February 14, 2019 5:19PM
  • Since I've been upgraded, I get a popup asking if I'd like to review similar transactions. Since I have several repeating transactions, I get this constantly. Is there a way to disable this request? Thanks!
    Trelane 14 views 2 comments Most recent by JustinA February 13, 2019 6:18PM
  • Title really says it all: I can't connect my bank account, and when I try to use the alternative methods it doesn't accept the files (CSV, etc.)
    byjono 8 views 1 comment Most recent by Charlotte February 12, 2019 9:37PM
  • Hello, i have multiple transactions coming over from my bank and credit card listed as income. these are clearly charges and i have yet to find a way to switch it from an income to an expense,,,this used to be very easy to do. You guys are making this program less user friendly. if there is not a simple sustainable fix for this i am afraid i wi…
    djblogistics 12 views 1 comment Most recent by Mikeg February 7, 2019 3:41AM
  • Hello Everyone I am new here. Started using wave yesterday. Its a great online software but sometimes unexpected problems arise. I entered some expense account transactions yesterday but i am unable to get a PDF Export of those. Does anyone here knows what might be causing the issue? CSV Export is working fine. I am using most recent version Goog…
    FaridKhan 16 views 8 comments Most recent by rgroves February 4, 2019 10:19PM
  • There are some people who automatically have to use new version of wave especially for accounting feature. I would like to know whether we can change the version from new version to old.
    HyunjunKim 122 views 5 comments Most recent by Prestige_Annie January 30, 2019 2:15AM
  • If I invite another person as a "view only" to one business, will they be able to access/see info in other businesses I mange in my Wave account?
    TwistedPrez 15 views 2 comments Most recent by TwistedPrez January 29, 2019 9:25PM
  • very poor system when it comes to upload company logo for invoicing, No phone support. on email it take all day for setup but they way they say to upload it never work, I think i might switch something else
    Paulwaveissue 6 views 1 comment Most recent by Paulwaveissue January 27, 2019 2:58PM
  • Is it usual practice to inform your clients that their data is being stored by Wave ?
    Rob_Malyn_1 9 views 1 comment Most recent by GraceM January 18, 2019 12:26AM
  • I want my secretary and I to have Full Access to everything on my account. I found Guest Collaborator under the Dashboard heading but it doesn't allow FULL access to "everything". Is there a way that we can both use the account on our laptops and also on our phones with full access?
    Arly 12 views 1 comment Most recent by Erik January 10, 2019 8:04PM
  • Hi I have opened 02 different businesses accounts on WaveApps. Both businesses have different webiste domains and emails. but whenever i send any invoice and receipt to my customer, there is written a line at the end of receipt " Thanks for your business. If this invoice was sent in error, please contact at this [email] " The above [email…
    Bilz 34 views 2 comments Most recent by Seanii January 2, 2019 8:06PM
  • I’m new to Wave, do accountants signup clients or invited by clients to file records?
    Dmarconsultingllc 13 views 0 comments Started by Dmarconsultingllc January 2, 2019 3:20PM
  • Every time I confirm a transaction, my work flow is briefly interrupted by a little green "award" banner that says that I successfully confirmed the transaction. How can I make those stop appearing and slowing me down? Thanks!
    tcolling 18 views 2 comments Most recent by tcolling December 27, 2018 6:48PM
  • Can someone assist on how to change primary email. I could only see "add new email" Thanks and best to you all
    hnajee 16 views 2 comments Most recent by hnajee December 1, 2018 5:42AM
  • Hi When I export reports they do not open. How can I print my records?
    Farmer 34 views 8 comments Most recent by JamieD November 30, 2018 4:14PM
  • Hello Wave Community! I have two Wave accounts, each with a singe business and a different owner email address. I would like to "merge" the two accounts into one, so that they are both under the same owner email address. I read this support article but I am not sure if I can change the owner email address to an email address that's already an own…
    TiagoSL 15 views 1 comment Most recent by JordanFromWave November 23, 2018 6:24PM
  • Hi guys, Hoping someone can help me out here. I have 2 companies set up within Wave under a single login. Right now, if I email a receipt to [email protected], it defaults to one of the companies, is there any way to email receipts to the 2nd company? I could use another email? Or is there some other way to do this? Thanks in advance!
    Propagandeur 27 views 3 comments Most recent by JamieD November 22, 2018 11:49PM
  • Hi All Had my email hacked and since then unable to login to my wave account even after resetting the password several times. I have lost access to about 3 years worth of accounts and most of my client contacts. I have submitted support tickets but had no response. I could really use some help from the folks at Wave. Does anyone have any idea how…
    Jamie22 18 views 0 comments Started by Jamie22 November 6, 2018 11:44PM
  • I'm a new user so may be doing something completely wrong but I'm having a frustrating problem when invoicing. I have created two businesses, let's call them Business A and Business B. I have setup details for both and both have emails to login and I can switch between business in the top left corner just fine. However, every time I invoi…
    rodpascoe 17 views 5 comments Most recent by Samd November 2, 2018 3:57PM
  • Can anyone point me to guides on importing data? Just starting to use Wave, may or may not stay, depends on how long it takes me to get the information I need. I have a rather extensive chart of accounts, long list of customers, vendors, and items. To enter everything manually would not only take a long time, there is a higher risk for making m…
    Momtwoxs 18 views 1 comment Most recent by Charlotte November 2, 2018 12:39AM
  • Hello...I just started using wave, and I somehow set a different currency to the one we are currently using in our country. Now it says that I cannot change my currency after creating an account. Please assist urgently anyone
    Eleanors_Touch99 7 views 1 comment Most recent by Charlotte November 2, 2018 12:13AM
  • hi, im new to wave. on the profile setup, there is no place for and email address under contact details. is there somewhere else this is done.
    edincj 6 views 0 comments Started by edincj October 31, 2018 9:39AM
  • SolSol
    So pissed right now. 1. Told my staff we were switching to Wave (despite the inane lack of signature /photo attachment) and set up a user account, sending an invite email. 2. Log into User account and attempt to sign in.. Password wrong 3. MY MAIN PASSWORD is changed!! 4. so basically, you have a MASSIVE SECURITY FLAW WHICH GIVES USER ACCOUNTS…
    Sol 38 views 4 comments Most recent by Katie_Silkina October 25, 2018 8:13PM
  • I run my company through one account and I added a second account but it looks like it's still sending it from my company email p. Is it possible to add a secondary email to have the second company invoices sent from the correct email? I Googled it and it says there's a way but the way it says to do it is not an option for some reason?
    Nicole Licourt 346 views 14 comments Most recent by Sol October 25, 2018 1:53PM
  • How to print using windows 10? Help
    etilley 25 views 1 comment Most recent by apples October 24, 2018 9:51PM
  • Him I have been using wave for several years to keep track of our holiday units, invoices etc. All has been good, but all of a sudden masses of transactions that I had paid invoices with, have now lost their categories. I major pain in the a--, making it totally worthless to continue.
    pambulabeach 16 views 0 comments Started by pambulabeach October 11, 2018 8:14AM
  • Is the logo size customisable - mine is coming out way too large on the layout I'm using (contemporary). Thanks Annie
    anniega 28 views 5 comments Most recent by Alexia September 12, 2018 7:34PM
  • I have been a collaborator for a handful of different Business' on Wave. I just was invited to collaborate on a client's account but when I try to enter transactions I just see the following message: Contact the business owner to import transactions. Business owners can import transactions directly via their online bank, by uploading a bank s…
    joe88 17 views 1 comment Most recent by Alexia September 12, 2018 3:36PM
  • How do I change the owner account of my business ?
    Nic0 4 views 3 comments Most recent by Alexia September 6, 2018 7:40PM