Account Settings Technical Support
Discussion List
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Hi all, Not sure if this discussion has been added to the right place, apologies if it hasn't. Initially when setting up my business account on the app it asked for my ABN, at which point I skipped this. Now I am trying to add my ABN but can't find the option anywhere. Just wondering if someone could help. :)
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Has anyone managed yet to connect WAVE to a Raiffeisen Bank Account in Austria? Couldn't manage to do that yet. I get a failure message every time.
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Today, I sent multiple invoices to my customer today due to.the reason that my payout(s) were not becoming immediately available as usual. They paid each one and I refunded each as they were still not becoming available as usual. Now my payouts are completely locked out and I've never had any previous trouble with payments going through. I need my…
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I just recently started using Wave through RBC, but I’m interested in knowing how to sign in through the app.
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Hi, I accidentally added my personal bank account to my Business profile. I was able to archive that account but I would like to completely remove it as I have already added to my Personal profile. Any help would be appreciate it. Samuel.
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I live in France and the address setup does not allow me to input the address in the correct French format. After the 2nd line address the order should be Postcode Town Country (France) I don't want a Province entry as it has changed and your choice of ------- in the drop down menu does not work and insists on an entry which then appears in t…
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Hi there, I recieved my first credit card payment the other day and noticed that a transaction was credited immediately under the Account "Payments by Wave". That Account appears under the heading "Money in Transit. That makes sense because it has to be process via Stripe first before hitting the bank account. When it did come into the back …
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Good day sirs, I just realised after confirming the new design/layout of Wave that my account balances are negative. What should I do? Regards!
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I've chatted with support twice and they just keep telling me to enter my bank information, but I can't get to that place. When I click on finish payments setup I get to step 3, Your Details. I enter me as 0% (I'm the elected CFO) and the one shareholder who owns more than 25%. I check the box that says, "I confirm there are not additional own…
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Hi, I have somehow duplicated one of my bank accounts - how I don't know! On my banking connections the info is correct, but in my chart of accounts the account is duplicated, as well as the opening balance and some transactions... How do I delete this please??
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When logging in, the user is told that the log in password or e-mail is incorrect. In spite of having put in the correct user name and password. As a result: All users need to re-set the long-in password on a daily basis. What do we need to do to for Wave to recognise the password that was set?
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I connected my personal bank account, and immediately realized this was a mistake. Now I can not either unconnect it or remove it. In another discussion it is suggested to look for it in the chart of accounts, but this bank is not showing there, nor have I found any other discussion about this problem. Thanks in advance for your help.
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Hi all, New to Wave and like many (I'm guessing) I completely stuffed up my account creation from the start. Now I want to start reusing the multitudes of accounts I archived rather than creating new ones. Is there a toggle to show them in the chart of accounts? It says they should just be there in the article at https://support.waveapps.com/hc/en…
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I have six banks and two credit cards setup with Bank Connections. I've noticed that the downloads across all the banks and credit cards are always a few days out-of-date. Today's transactions are not downloaded into Wave. That's fair enough as they could conceivably change. However, yesterdays and one or two days before that are also not do…
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Am a new Wave user and finding it great so far. But my national currency is prefixed with a 3 character abbreviation which clutters the report figures and makes them hard to read. Any way of changing this?
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Hi Is it possible to use Wave in Belarus? I want to send international clients online invoices so they can easily pay me via credit card. However I cant seem to add any local bank to actually receive the funds!
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We are in Pennsylvania. Is it worth trying to use wave, or just pay another expensive service to do payroll? Wave only seems to do a handful of state taxes, unemployment, etc. What about locality taxes? They like to hit us for every drop here in PA, so localities have their own income tax that I am on the hook for. We are just about to expand …
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Hi, I have invited 2 of our staff as Admin's to view/access all info, however they advised me they cannot see the existing data in the system that has already been generated i.e. Estimates, Products, Customers etc. Is there anything they need to do on their end to see this info, or is Admin not the appropriate rights to assign to them? An…
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Hi, Back in December i set up my wave business account to give two other person's access, one as a editorr and the other as a viewer, will they have their own password or do i need to give them my password
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i'm looking at our bank connections page - for my work account (the non profit that i work with)... and MY PERSONAL BANKING INFO is what appears as connected... which is definitely is not. HOW ARE THE DETAILS OF MY PERSONAL BANK ACCOUNT able to be seen here?? and then i look at the bank payments and "edit bank profile" and it's one of our clie…
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Since I've been upgraded, I get a popup asking if I'd like to review similar transactions. Since I have several repeating transactions, I get this constantly. Is there a way to disable this request? Thanks!
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Title really says it all: I can't connect my bank account, and when I try to use the alternative methods it doesn't accept the files (CSV, etc.)
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Hello, i have multiple transactions coming over from my bank and credit card listed as income. these are clearly charges and i have yet to find a way to switch it from an income to an expense,,,this used to be very easy to do. You guys are making this program less user friendly. if there is not a simple sustainable fix for this i am afraid i wi…
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Hello Everyone I am new here. Started using wave yesterday. Its a great online software but sometimes unexpected problems arise. I entered some expense account transactions yesterday but i am unable to get a PDF Export of those. Does anyone here knows what might be causing the issue? CSV Export is working fine. I am using most recent version Goog…
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There are some people who automatically have to use new version of wave especially for accounting feature. I would like to know whether we can change the version from new version to old.
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If I invite another person as a "view only" to one business, will they be able to access/see info in other businesses I mange in my Wave account?
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very poor system when it comes to upload company logo for invoicing, No phone support. on email it take all day for setup but they way they say to upload it never work, I think i might switch something else
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Is it usual practice to inform your clients that their data is being stored by Wave ?
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I want my secretary and I to have Full Access to everything on my account. I found Guest Collaborator under the Dashboard heading but it doesn't allow FULL access to "everything". Is there a way that we can both use the account on our laptops and also on our phones with full access?
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Hi I have opened 02 different businesses accounts on WaveApps. Both businesses have different webiste domains and emails. but whenever i send any invoice and receipt to my customer, there is written a line at the end of receipt " Thanks for your business. If this invoice was sent in error, please contact at this [email] " The above [email…
