Account Settings Technical Support


Discussion List

  • Hello, How can I add an additional field(s) to my customer list to include the County or State. Thanks Lee
    StormCreativeDesign 12 views 3 comments Most recent by EmmaP February 20, 2020 9:26PM
  • hello, so I noticed just now that when I send an invoice from the app on my phone it has a message " here is your invoice ..... thank you" etc. but if I log in online on a computer and send an invoice i didn't get the same message. is there something I need to change in my settings?
    Daley 6 views 1 comment Most recent by EmmaP February 20, 2020 7:24PM
  • Hello, One of my clients has flagged up that whenever I send an invoice to her it appears to come from a completely different company. The email 'From' field is filled with another companies name and not my company. This second company also uses Wave for their accounting. Is this an issue with your sending setup or something configured at their en…
    StormCreativeDesign 4 views 0 comments Started by StormCreativeDesign February 19, 2020 9:19AM
  • My account has been suspended and I didn't receive email.
    CarloWilchan_26 7 views 0 comments Started by CarloWilchan_26 February 16, 2020 3:25AM
  • back in 2017 and 2018 I used Waves for my Voice Over Company. I didn't use it for most of 2019. I started a new company in late 2019, and all the invoices and payments from the old company showed up in the new company even though they have different names. It is screwing up my reconciliations now trying to close my 2019 year end for the current…
    ClassyVox 8 views 0 comments Started by ClassyVox February 9, 2020 6:00PM
  • Hi, I have uploaded a receipt from the app and approved it and it is now in done status and I can see them in the back office. So this is great. BUT I can't find this record in my accounting -> transaction, it is not recorded there. I am new to wave for according my research and from what I understand when a receipt is done, it should appear i…
    chrisswintoo 13 views 2 comments Most recent by chrisswintoo February 6, 2020 9:37PM
  • Currency symbol of pakistan is just simple RS but when its exported to pdf it shows R with strikethrough. Please fix this issue.
    Inzet 9 views 1 comment Most recent by ConnorM February 6, 2020 8:35PM
  • Am new on wave and I need help in some of the accounts types under Accounts receivable and Money in transit. Thank you
    Ernest 40 views 4 comments Most recent by ConnorM February 4, 2020 8:39PM
  • Long story short, I created a "new business" last night. A 2.0 if you will. Question is can I transfer my customer list from one business to the other?
    hammercreek 8 views 1 comment Most recent by ConnorM February 3, 2020 3:44PM
  • I am trying to send the invoices from my business email not my private but don’t know how to change this setting please help
    Charmaine1982 8 views 1 comment Most recent by ConnorM February 3, 2020 3:42PM
  • I've granted "Viewer" privileges to a Salesperson. However, he's able to do "View/Edit" on items in Bills that are not fully paid for. This is clearly a bug. Can tech support check on this?
    Zoomeloo 12 views 1 comment Most recent by AlexL January 27, 2020 7:41PM
  • I need to restât all over How can I do to erase all, because noting is properly done. Nothing works with my set up. I need to redo Thank you
    Kimportefeuille 31 views 3 comments Most recent by hammercreek January 23, 2020 5:29PM
  • Hi there, I am using Wave for expense reporting...meaning I would like to us the app to track all my receipts and expenses for a trip, then export to send to my company for reimbursement...needing to export the scans of the receipts, and the excel table to group expenses. My questions is: does the receipt export include every receipt that has eve…
    Stjohnson 678 views 8 comments Most recent by HastleHoff January 21, 2020 10:14PM
  • I am stuck re-connecting the bank connection after the early January update. It is asking to add the phone numbers to receive the security code. Problem is, both phone numbers are not valid are are with people who are no longer associated with the business. Nobody seems to know who's numbers they are. That being said, I cannot complete the re-…
    Brookwood_Treasurer2 9 views 0 comments Started by Brookwood_Treasurer2 January 21, 2020 7:03PM
  • Morning all! I was reading some past discussions about this subject and couldn't not find the correct answer, but I found some that came close. Sooooo here we go! I bought a newer vehicle for my company for 23k. And the bank gave me a 8k loan (not including the interest) for it, but never put the money in my account. They did take out 15k of my b…
    Houston 29 views 9 comments Most recent by Houston January 20, 2020 8:59PM
  • I want my data back😭
    Kekraaa 20 views 1 comment Most recent by AlexL January 6, 2020 8:29PM
  • Hi, How can i permanently a delete a business from the wave accounting software ?
    Yking 820 views 8 comments Most recent by seakay January 6, 2020 8:17PM
  • I'm trying to create a business in such a way that the default chart of accounts will be most appropriate for my business, but none of the options seem to match and what's left are so general that I have no idea if the COA will be useful. This is especially difficult because I do not have prior accounting experience and cannot afford to hire an a…
    CottageOven 28 views 1 comment Most recent by Mikeg December 26, 2019 10:40PM
  • I'm from Suriname and i'm trying to change the dollar symbol to Srd symbol but there is no option to do there a way to change it (Image)
    Thelocksmith 135 views 1 comment Most recent by Rambo December 16, 2019 8:51PM
  • Is there a way to split a receipt into 2 or more categories? ie if I'm at Target buying clothes, groceries, pet food, dvds, and gifts, all on one receipt, is there a way to separate the various categories on the receipt?
    seakay 24 views 5 comments Most recent by AccountsPro December 14, 2019 2:28PM
  • I have a small business bank called Small Business Bank and I cannot get Wave to find it or reconcile statements even after I upload .csv files I would love someone to talk me through this over the phone. Feeling stuck and need to get an invoice out. Im very new to Wave
    MaxAnderson 66 views 1 comment Most recent by Mikeg December 12, 2019 1:19AM
  • Bank had a breech. As protection, bank changed user name, password and account number. When I tried to log in to reconnect Wave it will not accept the new user name and password at the same time. Help.
    MTellekamp 15 views 1 comment Most recent by Mikeg December 7, 2019 6:22PM
  • There are some people who automatically have to use new version of wave especially for accounting feature. I would like to know whether we can change the version from new version to old.
    HyunjunKim 268 views 7 comments Most recent by AlexL December 4, 2019 4:27PM
  • Hi there, I am using Wave for personal use only. I think I accidentally invited my husband Brian to the business account not the personal account (which is no big deal; I just made up a business name and am not using it, trying to get it archived - I found a similar thread and commented for help archiving or deleting that). My goal was to give …
    seakay 12 views 2 comments Most recent by seakay November 27, 2019 11:16PM
  • First time user. It must be a wrong choice somewhere. My Cash in Hand is wrong it is in the millions. How can I change settings or delete uploaded statement?
    Fintax 34 views 1 comment Most recent by Mikeg November 25, 2019 12:52PM
  • Every day, when I try to re-login (after it automatically logged out) I get this error message: (Quote) On this url: How can I prevent this?
    chriswayg 161 views 8 comments Most recent by Messmeriza November 17, 2019 7:52PM
  • I can log in on my laptop but not my desktop. Get the 'You don't have permission to view this page' window. Both chrome browser. TIA
    Margo_54 8 views 1 comment Most recent by EmmaP November 12, 2019 8:45PM
  • Hi there I would like to find out how to unarchive an account that i archived by mistake.
    Teek 151 views 3 comments Most recent by EmmaP November 12, 2019 8:36PM
  • A2bA2b
    I have a Samsung s4 Tablet and it's a great tablet for my business but wave only works in landscape mode and I cant work with my head on one angle for much longer. Any ideas,,,
    A2b 11 views 1 comment Most recent by BarsinA November 8, 2019 10:43PM
  • I run a group of coaches and would like to know how many users can send invoices for me. I'd like them (9) to be able to send invoices to our clients once their sessions are over. Is this possible?
    Victor_Aquino 9 views 1 comment Most recent by ConnorM October 24, 2019 7:34PM