Account Settings Technical Support
Discussion List
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For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
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Hi I am unable to verify my email as I dont get the verification email. Email address is correct. Spam is empty. Email provider says the issue is not from their side. Thanks in advance
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Hi, first, is there 2 step verification? Also, if not, how can I change my email address to use Google which does have 2 step? With banking info on the site, I want to protect my information
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the auto categorization feature is creating more work for me than it is eliminating. How do I disable this feature?
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Hi! My client just added me as an editor. I have several accounts already with Wave and am quite familiar with it. Somehow, when they added me, I can only see the word "accounting" and there is no drop down menu next to it. They set it up as a personal. If they re-set it up as a business would that fix it or where is the disconnect.…
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Hi, I've been trying to connect my RBC business account to Wave and I get to the point where Wave asks me to "log into your bank account and update your account. Then, return to Plaid to continue" I can't figure out what exactly I need to update. Has anyone else had this problem? Thanks so much, Monica
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Hi everyone, Really wanting to know if there is a way to set the timezone for the account in Wave? Currently, when allocating a payment made on an invoice, it set's the time and date according to a USA timezone ( I believe) which often sets the payment as a day behind. My Profile has my location down as Australia, but this does not affect the tim…
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I have my ally bank account connected to wave invoicing, and I can see the three accounts that I actually have open--a checking account and two savings accounts--but there is another account listed that's described as a "business checking" account, something Ally bank doesn't even offer. I don't recognize the three digits shown at the en…
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Anyone Help ? Somehow my email has been deactivated and now I don't receive the verification email. Kindly help my email id is *******@*****************.***
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In the Transactions display, it shows just around the most recent 30 transactions. I need to show ALL the transactions (goes back 3 years). I don't want to click the "Load More" button 50 times (!!!) to display them. How can I easily show ALL the transactions? Thanks
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Hello, I've been a Wave user since 2015. However, I haven't fully utilized the accounting features until now. I would love to know how I can "zero" or hide the accounts that I'm no longer using so that it shows me my correct "All Accounts" $$ amount. I'm currently only using the Lexy & Randy Checking, PayPal 2021, Checkin…
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I noticed that unless I manually "sign out", I remained logged in at Wave even after I close the tab or browser and reopen ... isn't this a security issue ? Shouldn't I be logged off after a period without activity or if I close the browser or tab etc ??
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Hi, I have two businesses and a personal Wave account, but while both of my initial businesses have a Nigerian address as I set, the other one is automatically set to US. When I try to change it, it shows me this error message. It's confusing for clients when I state one address but have a different one on my invoice and the Mave chatbot isn'…
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I'm attempting to connect with US Bank and can't seem to get it to work. After I put in my credentials I get a note from Plaid that says "action required with your account" (see screenshot). I hit continue, go to US Bank and log in successfully, then return but nothing happens. I have been able to successfully connect my US Bank account …
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Transactions stopped populating in the "reconciliations" page 6 weeks ago, they show fine in the "transactions" page. Its also showing our bank connection is turned off - even though we can see new transactions each day in "transactions". We cannot turn it back on because it says incorrect bank username. the usernam…
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I can't connect to US Bank. The error I get is Action required with your account, Log in to your bank and update your account. Then, return to Plaid to continue. I log into my account, but there is nowhere to allow access. Any ideas would be most appreciated. Thanks
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In trying to connect my Vancity account for the first time today I am not receiving the security code by text, which is likely coming from Vancity directly. Are there known issues connecting Vancity accounts at the moment? Looks like a previous comment refers to a similar issue.
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It seems only password authentication is available for account access. How do I secure my wave account with multi-factor or 2-factor authentication to protect my banking info?
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I sent an invite the other day to my accountant and when I would go to Settings>Users, it used to show they were invited. Now when I go there I can't see them at all. Where did the invite go? It doesn't show them listed at all. Do I need to resend?
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On August 2nd I was able to take a credit cared payment (see below), now that option is greyed out. Even odder when I go to settings/payments it takes me out of settings and into the invoice list. Credit cards worked on Aug. 2ns Now the option is Greyed out Business in in US and all personal invoice and Fed Tax ID are all confirmed. Any a…
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As of today, I am operating as a single member LLC and no longer as a sole proprietor. I wanted to add my pre-existing inventory (I do cell phone screen repairs) of various cell phone version screens and what was paid for them to the system. I seem to have to choose from Withdrawal or Deposit from the Asset drop down. These screens will later be s…
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Hello, I want to add an account ID to my accounts receivable, but there is no edit option available to do so. Can someone help me resolve this issue? Thank you, Keane
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Do you have a french version of your application?
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Hi, I m bit new to here, My issue is, one of my customer has paid for the invoice unfortunately i cant process the order. But the customer happy to buy something else to that refunded amount, So how can i recognize that ? i can't see any option to recognize in customer ledger as negative balance. Please help me on this Thanks
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Is there a general setting where you can make the gst automatically included, then only have to edit the few transactions that DON'T need gst included, instead of having to choose to include gst every single time? I know about batch, but that comes after the fact of posting as well, would rather it just automatically included gst from the start, …
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Hi, I few day ago i have change Default notes / terms for quotes and invoices. Both of them are not working and updating. I need help please to solve this issues.
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Is there way to startover the setup such that I can setup my own chart of accounts from scratch? Setting up for my wife's business and she only needs a very simple chart of accounts. Balance sheet is only bank, a/r and equity. She has minimal expenses and they are all handled in cash so she has no liabilities. P&L is 2 revenue accounts and ma…
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I am not able to receive ay email verification.I would like to change the email provided initially.Need urgent support. Have been asking for help for a long time but no customer support.
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Need urgent help
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I've invited someone to the wrong business account and want to remove him but I cannot. I used to go to User Management and could see and edit the team. Now, when I go to User Management, I only see the option to invite new people - the existing users and options to remove them have disappeared. Please help with this. I Urgently need to remove t…
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Hi there I created 2 different accounts that i need to consolidate.. under 2 different users and passeirds.. am logged into one of them on my phone.. but cannot see which account it is... where can i get my own username if i am logged in already
