Account Settings Technical Support

Discussion List

  • I live in France and the address setup does not allow me to input the address in the correct French format. After the 2nd line address the order should be Postcode Town Country (France) I don't want a Province entry as it has changed and your choice of ------- in the drop down menu does not work and insists on an entry which then appears in t…
    Stormy222 9 views 1 comment Most recent by Zoe_caff April 19, 2019 7:08PM
  • Hi there, I recieved my first credit card payment the other day and noticed that a transaction was credited immediately under the Account "Payments by Wave". That Account appears under the heading "Money in Transit. That makes sense because it has to be process via Stripe first before hitting the bank account. When it did come into the back …
    rainwlilds 17 views 6 comments Most recent by HandymanHeadlee April 18, 2019 11:16PM
  • Good day sirs, I just realised after confirming the new design/layout of Wave that my account balances are negative. What should I do? Regards!
    Molykos 7 views 2 comments Most recent by Molykos April 13, 2019 7:38PM
  • I've chatted with support twice and they just keep telling me to enter my bank information, but I can't get to that place. When I click on finish payments setup I get to step 3, Your Details. I enter me as 0% (I'm the elected CFO) and the one shareholder who owns more than 25%. I check the box that says, "I confirm there are not additional own…
    wvmomma 10 views 3 comments Most recent by Samd April 13, 2019 6:35PM
  • Hi, I have somehow duplicated one of my bank accounts - how I don't know! On my banking connections the info is correct, but in my chart of accounts the account is duplicated, as well as the opening balance and some transactions... How do I delete this please??
    Louisevh 11 views 2 comments Most recent by Zoe_caff April 10, 2019 2:45PM
  • When logging in, the user is told that the log in password or e-mail is incorrect. In spite of having put in the correct user name and password. As a result: All users need to re-set the long-in password on a daily basis. What do we need to do to for Wave to recognise the password that was set?
    michelh 64 views 4 comments Most recent by michelh April 1, 2019 6:18AM
  • I connected my personal bank account, and immediately realized this was a mistake. Now I can not either unconnect it or remove it. In another discussion it is suggested to look for it in the chart of accounts, but this bank is not showing there, nor have I found any other discussion about this problem. Thanks in advance for your help.
    Las_Brisas1 11 views 2 comments Most recent by Las_Brisas1 March 27, 2019 12:07AM
  • Hi all, New to Wave and like many (I'm guessing) I completely stuffed up my account creation from the start. Now I want to start reusing the multitudes of accounts I archived rather than creating new ones. Is there a toggle to show them in the chart of accounts? It says they should just be there in the article at…
    Ian_B 10 views 1 comment Most recent by Samd March 22, 2019 3:17PM
  • I have six banks and two credit cards setup with Bank Connections. I've noticed that the downloads across all the banks and credit cards are always a few days out-of-date. Today's transactions are not downloaded into Wave. That's fair enough as they could conceivably change. However, yesterdays and one or two days before that are also not do…
    philip456 10 views 0 comments Started by philip456 March 20, 2019 8:24AM
  • Am a new Wave user and finding it great so far. But my national currency is prefixed with a 3 character abbreviation which clutters the report figures and makes them hard to read. Any way of changing this?
    Repete 15 views 2 comments Most recent by Repete March 19, 2019 7:00AM
  • Hi Is it possible to use Wave in Belarus? I want to send international clients online invoices so they can easily pay me via credit card. However I cant seem to add any local bank to actually receive the funds!
    TestDrivingWave 6 views 0 comments Started by TestDrivingWave March 14, 2019 6:41AM
  • We are in Pennsylvania. Is it worth trying to use wave, or just pay another expensive service to do payroll? Wave only seems to do a handful of state taxes, unemployment, etc. What about locality taxes? They like to hit us for every drop here in PA, so localities have their own income tax that I am on the hook for. We are just about to expand …
    TeamADW 21 views 2 comments Most recent by TeamADW March 7, 2019 9:49PM
  • Hi, I have invited 2 of our staff as Admin's to view/access all info, however they advised me they cannot see the existing data in the system that has already been generated i.e. Estimates, Products, Customers etc. Is there anything they need to do on their end to see this info, or is Admin not the appropriate rights to assign to them? An…
    luxfield 12 views 5 comments Most recent by Zoe_caff February 25, 2019 4:51PM
  • Hi, Back in December i set up my wave business account to give two other person's access, one as a editorr and the other as a viewer, will they have their own password or do i need to give them my password
    Anlofra 14 views 3 comments Most recent by amandak February 15, 2019 4:58PM
  • i'm looking at our bank connections page - for my work account (the non profit that i work with)... and MY PERSONAL BANKING INFO is what appears as connected... which is definitely is not. HOW ARE THE DETAILS OF MY PERSONAL BANK ACCOUNT able to be seen here?? and then i look at the bank payments and "edit bank profile" and it's one of our clie…
    comoxvalleyarts 15 views 3 comments Most recent by JamieD February 14, 2019 5:19PM
  • Since I've been upgraded, I get a popup asking if I'd like to review similar transactions. Since I have several repeating transactions, I get this constantly. Is there a way to disable this request? Thanks!
    Trelane 26 views 2 comments Most recent by JustinA February 13, 2019 6:18PM
  • Title really says it all: I can't connect my bank account, and when I try to use the alternative methods it doesn't accept the files (CSV, etc.)
    byjono 19 views 1 comment Most recent by Charlotte February 12, 2019 9:37PM
  • Hello, i have multiple transactions coming over from my bank and credit card listed as income. these are clearly charges and i have yet to find a way to switch it from an income to an expense,,,this used to be very easy to do. You guys are making this program less user friendly. if there is not a simple sustainable fix for this i am afraid i wi…
    djblogistics 17 views 1 comment Most recent by Mikeg February 7, 2019 3:41AM
  • Hello Everyone I am new here. Started using wave yesterday. Its a great online software but sometimes unexpected problems arise. I entered some expense account transactions yesterday but i am unable to get a PDF Export of those. Does anyone here knows what might be causing the issue? CSV Export is working fine. I am using most recent version Goog…
    FaridKhan 14 views 8 comments Most recent by rgroves February 4, 2019 10:19PM
  • There are some people who automatically have to use new version of wave especially for accounting feature. I would like to know whether we can change the version from new version to old.
    HyunjunKim 160 views 5 comments Most recent by Prestige_Annie January 30, 2019 2:15AM
  • If I invite another person as a "view only" to one business, will they be able to access/see info in other businesses I mange in my Wave account?
    TwistedPrez 16 views 2 comments Most recent by TwistedPrez January 29, 2019 9:25PM
  • very poor system when it comes to upload company logo for invoicing, No phone support. on email it take all day for setup but they way they say to upload it never work, I think i might switch something else
    Paulwaveissue 5 views 1 comment Most recent by Paulwaveissue January 27, 2019 2:58PM
  • Is it usual practice to inform your clients that their data is being stored by Wave ?
    Rob_Malyn_1 17 views 1 comment Most recent by GraceM January 18, 2019 12:26AM
  • I want my secretary and I to have Full Access to everything on my account. I found Guest Collaborator under the Dashboard heading but it doesn't allow FULL access to "everything". Is there a way that we can both use the account on our laptops and also on our phones with full access?
    Arly 12 views 1 comment Most recent by Erik January 10, 2019 8:04PM
  • Hi I have opened 02 different businesses accounts on WaveApps. Both businesses have different webiste domains and emails. but whenever i send any invoice and receipt to my customer, there is written a line at the end of receipt " Thanks for your business. If this invoice was sent in error, please contact at this [email] " The above [email…
    Bilz 36 views 2 comments Most recent by Seanii January 2, 2019 8:06PM
  • I’m new to Wave, do accountants signup clients or invited by clients to file records?
    Dmarconsultingllc 12 views 0 comments Started by Dmarconsultingllc January 2, 2019 3:20PM
  • Every time I confirm a transaction, my work flow is briefly interrupted by a little green "award" banner that says that I successfully confirmed the transaction. How can I make those stop appearing and slowing me down? Thanks!
    tcolling 14 views 2 comments Most recent by tcolling December 27, 2018 6:48PM
  • Can someone assist on how to change primary email. I could only see "add new email" Thanks and best to you all
    hnajee 16 views 2 comments Most recent by hnajee December 1, 2018 5:42AM
  • Hi When I export reports they do not open. How can I print my records?
    Farmer 35 views 8 comments Most recent by JamieD November 30, 2018 4:14PM
  • Hello Wave Community! I have two Wave accounts, each with a singe business and a different owner email address. I would like to "merge" the two accounts into one, so that they are both under the same owner email address. I read this support article but I am not sure if I can change the owner email address to an email address that's already an own…
    TiagoSL 14 views 1 comment Most recent by JordanFromWave November 23, 2018 6:24PM