Account Settings Technical Support

 

Discussion List

  • For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
    AlexL Announcement Closed 5 views 0 comments Started by AlexL April 12, 2021 2:11PM
  • I sent an invite the other day to my accountant and when I would go to Settings>Users, it used to show they were invited. Now when I go there I can't see them at all. Where did the invite go? It doesn't show them listed at all. Do I need to resend?
    TaprootFarmsLLC 6 views 1 comment Most recent by TaprootFarmsLLC September 24, 2021 7:04AM
  • On August 2nd I was able to take a credit cared payment (see below), now that option is greyed out. Even odder when I go to settings/payments it takes me out of settings and into the invoice list. Credit cards worked on Aug. 2ns Now the option is Greyed out Business in in US and all personal invoice and Fed Tax ID are all confirmed. Any a…
    SkykingOH 11 views 0 comments Started by SkykingOH September 7, 2021 1:48AM
  • xvnxvn
    the auto categorization feature is creating more work for me than it is eliminating. How do I disable this feature?
    xvn 59 views 9 comments Most recent by Carlvz September 6, 2021 8:59PM
  • As of today, I am operating as a single member LLC and no longer as a sole proprietor. I wanted to add my pre-existing inventory (I do cell phone screen repairs) of various cell phone version screens and what was paid for them to the system. I seem to have to choose from Withdrawal or Deposit from the Asset drop down. These screens will later be s…
    jbarker36 7 views 0 comments Started by jbarker36 September 2, 2021 12:13AM
  • Hello, I want to add an account ID to my accounts receivable, but there is no edit option available to do so. Can someone help me resolve this issue? Thank you, Keane
    TruthPlacebo 19 views 2 comments Most recent by scameron August 20, 2021 12:04AM
  • Do you have a french version of your application?
    cdesbiens 2.7K views 29 comments Most recent by Elfensunn August 11, 2021 5:36PM
  • Hi, I m bit new to here, My issue is, one of my customer has paid for the invoice unfortunately i cant process the order. But the customer happy to buy something else to that refunded amount, So how can i recognize that ? i can't see any option to recognize in customer ledger as negative balance. Please help me on this Thanks
    boonfairofficial 6 views 0 comments Started by boonfairofficial July 30, 2021 6:15PM
  • Is there a general setting where you can make the gst automatically included, then only have to edit the few transactions that DON'T need gst included, instead of having to choose to include gst every single time? I know about batch, but that comes after the fact of posting as well, would rather it just automatically included gst from the start, …
    brockmann 5 views 3 comments Most recent by donkingjedi July 30, 2021 12:46AM
  • Hi, I few day ago i have change Default notes / terms for quotes and invoices. Both of them are not working and updating. I need help please to solve this issues.
    jricciardulli 4 views 0 comments Started by jricciardulli July 13, 2021 7:30PM
  • Is there way to startover the setup such that I can setup my own chart of accounts from scratch? Setting up for my wife's business and she only needs a very simple chart of accounts. Balance sheet is only bank, a/r and equity. She has minimal expenses and they are all handled in cash so she has no liabilities. P&L is 2 revenue accounts and ma…
    CynthiaHolt 5 views 5 comments Most recent by CynthiaHolt July 4, 2021 12:14AM
  • I am not able to receive ay email verification.I would like to change the email provided initially.Need urgent support. Have been asking for help for a long time but no customer support.
    Liv2care4all 2 views 0 comments Started by Liv2care4all June 30, 2021 12:15PM
  • Need urgent help
    Liv2care4all 1 view 0 comments Started by Liv2care4all June 30, 2021 12:14PM
  • I've invited someone to the wrong business account and want to remove him but I cannot. I used to go to User Management and could see and edit the team. Now, when I go to User Management, I only see the option to invite new people - the existing users and options to remove them have disappeared. Please help with this. I Urgently need to remove t…
    Lidia 58 views 5 comments Most recent by KiahD June 17, 2021 7:29PM
  • Hi, I've been trying to connect my RBC business account to Wave and I get to the point where Wave asks me to "log into your bank account and update your account. Then, return to Plaid to continue" I can't figure out what exactly I need to update. Has anyone else had this problem? Thanks so much, Monica
    Monica001 8 views 1 comment Most recent by KiahD June 16, 2021 7:27PM
  • Hi there I created 2 different accounts that i need to consolidate.. under 2 different users and passeirds.. am logged into one of them on my phone.. but cannot see which account it is... where can i get my own username if i am logged in already
    Janine 2 views 1 comment Most recent by JulianP May 31, 2021 8:18PM
  • Hello, I'm new to using Wave and have noticed two things: first that DUCA financial services doesn't show up when trying to connect my bank account to Wave and wondering if that's an issue with Plaid? Secondly, and this is more vital, that when I connect the credit card payout account by transit number, etc. another credit union shows up in plac…
    Guysmoulder 54 views 4 comments Most recent by Miracula May 29, 2021 6:28PM
  • I posted receipts on the wrong business- I have three and it looks like iPhone camera receipt uploads go to the first business- how do I move receipts from one business name to a different one, and how can I know which account picture receipts are going to?
    Bzmoore 22 views 3 comments Most recent by KiahD May 28, 2021 5:35PM
  • Hi, How can i permanently a delete a business from the wave accounting software ?
    Yking 3.2K views 10 comments Most recent by JulianP May 17, 2021 8:23PM
  • I have been trying for a month to get an answer from Wave. I just want to change the card I use to pay for Wave to a different card. Why is this so difficult?
    Susan_25 343 views 3 comments Most recent by JulianP May 12, 2021 8:53PM
  • In the Accounting>Transactions view, categories are visible. But I see no place there to export that data. In the Reports>Account Transactions view, the categories are not visible, but I can export data. The resulting CSV has no categories listed. I can't find a page that will export data that shows categories along with my transactions. …
    numbersscareme 22 views 1 comment Most recent by NancyC May 7, 2021 8:37PM
  • Seems like my account is deactivated and maybe closed. Are all the funds going to be refunded or just released after a hold?
    Eddieek 162 views 5 comments Most recent by JulianP May 5, 2021 8:08PM
  • Hi i just want to change the us dollors to rand in South Africa but it do not want me to change it i am in South africa and not us
    Adelle 13 views 1 comment Most recent by KristenV May 4, 2021 6:40PM
  • Hello, I am new to wave, and was just setting up my business information for invoicing and I see that the province / state list for Pakistan is very outdated. It is however also mandatory and shows up on my invoice too. For example I am in Khyber Pakhtunkhwa which was renamed from North-West Frontier more than a decade ago. The list still has the …
    uzairktk 11 views 1 comment Most recent by AlexL April 26, 2021 1:30PM
  • I'm starting a farm/homestead and would like to keep my books with Wave. I understand it doesn't track projects...that's fine. My question is, what business type should I use when setting up and how does it know how to handle the tax side of things? For instance, Quicken and QuickBooks have you "map" the tax line for each category you se…
    CyrenaJo 29 views 1 comment Most recent by CyrenaJo April 23, 2021 7:11PM
  • We are having the same issue as https://community.waveapps.com/discussion/10030/tracking-down-a-discrepancy. Trial Balance's Debit and Credit column does not tie - likely due to system error that requires resetting/reconnection. Need help with our wave account under TAPL. There is a discrepancy of $264 that derived from a transaction dated 1 O…
    XiaoJun 34 views 3 comments Most recent by JulianP April 14, 2021 7:22PM
  • Greetings, I wish to ask how to export all my customers in Wave in a PDF or Excel format. Regards
    bayangiman 12 views 1 comment Most recent by bayangiman April 12, 2021 6:17PM
  • As shown in the attached images, when I clicked on "add vendor" for a transaction today, I got an error message. I am not sure what has gone wrong.
    TDuvall 18 views 1 comment Most recent by AlexL April 12, 2021 3:19PM
  • My login email address is wrongly spelled. So I cant verified it. When I want to add the correct email address, I've got a message that the email is already linked to an account. Somewhere I did something wrong to use the CORRECT email address to create another account. I'm afraid if I delete my account, I will not be able to use the correct em…
    DAJAS 4 views 1 comment Most recent by JulianP April 9, 2021 6:34PM
  • Hi everyone, I have been trying to delete some of the items I no longer need. It seems There is no way to do that. Can anyone help? Thanks
    Rizos 6 views 1 comment Most recent by JulianP April 5, 2021 6:44PM