Account Settings Technical Support


Discussion List

  • Issue: Unable to obtain data export. When click on link within email message to download the export , webpage displays "This site can’t be reached The webpage at https://click.pstmrk.i.....aWw (I've edited link obviously) might be temporarily down or it may have moved permanently to a new web address. ERR_INVALID_RESPONSE" What I've don…
    GRDZTW 5 views 1 comment Most recent by GRDZTW December 5, 2020 1:13AM
  • I am trying to add new email but the verification email is not getting delivered. I have been for almost 8 hours now, I even checked spam/junk but there is nothing
    bekomedia 18 views 6 comments Most recent by Reggie December 3, 2020 3:59AM
  • Hi guys, Hoping someone can help me out here. I have 2 companies set up within Wave under a single login. Right now, if I email a receipt to [email protected], it defaults to one of the companies, is there any way to email receipts to the 2nd company? I could use another email? Or is there some other way to do this? Thanks in advance!
    Propagandeur 72 views 4 comments Most recent by Philip95 November 30, 2020 12:37AM
  • Do you have a french version of your application?
    cdesbiens 2.1K views 24 comments Most recent by Sactouris November 26, 2020 11:37PM
  • How do I change the owner from one person to another. As in how do I give the role of the owner to another admin.
    Ofori 11 views 2 comments Most recent by Nikka November 25, 2020 9:29AM
  • So a new client all of a sudden has multiple invoices tagged to the account that are paid back in 2019. The problem is the previous invoices were actually from a different client but now showing the new client. Problem with this: I can't tally now properly total of each client When I try to check previous invoices, I'm now confused since they are…
    DaveVisaya123 1 view 6 comments Most recent by DaveVisaya123 November 25, 2020 3:22AM
  • Hi there, I need help removing an email address from the Wave system. I'm trying to set up a family member's business on Wave for them, however everytime I log in it logs intoMY account. I also cannot see her log in details under my account settings. I do not want to add her business as a sub-business under my account but rather as a new profi…
    Junebug 2 views 0 comments Started by Junebug November 24, 2020 2:17PM
  • Hi, i am not getting verification email. also when i create invoice and choose send a copy to me i am not revieving that either.
    CustomClick 1 view 3 comments Most recent by Safety1st November 23, 2020 7:43PM
  • Since I've been upgraded, I get a popup asking if I'd like to review similar transactions. Since I have several repeating transactions, I get this constantly. Is there a way to disable this request? Thanks!
    Trelane 91 views 5 comments Most recent by APColeman November 23, 2020 7:04PM
  • I've invited someone to the wrong business account and want to remove him but I cannot. I used to go to User Management and could see and edit the team. Now, when I go to User Management, I only see the option to invite new people - the existing users and options to remove them have disappeared. Please help with this. I Urgently need to remove t…
    Lidia 12 views 2 comments Most recent by Vicki_Orchard November 23, 2020 3:51PM
  • Where do I find a list of Users on my Wave account? I shared access to my partners months ago, but I don't think they ever logged in. I want to check their status (Admin vs Editor). Thanks.
    Vicki_Orchard 1 view 0 comments Started by Vicki_Orchard November 23, 2020 3:49PM
  • Good Day to you all, I am New to this platform and I have a small issue. I have added some Arabic words in description of our services. And in invoice web view it is perfectly fine. but when it is downloaded as PDF the Character structure changes to single alphabets not a arabic word.
    DavidPark 1 view 3 comments Most recent by QvoyageTourism November 21, 2020 9:00AM
  • How can I recover and use an email that I associated with another account in order to use that email for invoicing on my new account?
    LaurinJ 1 view 0 comments Started by LaurinJ November 19, 2020 3:47PM
  • Hello there, I am using Chase as my bank account. Recently I made a few sales but I can't see the transaction listed to Wave but that's amount won't transfer to my Bank account. Is there any issue or something?
    Mohammadhassam_ 1 view 0 comments Started by Mohammadhassam_ November 18, 2020 10:17PM
  • I (User B) work on a business that has been created by a different user (User A). When i send automatic receipt email receipt from Wave, the 'reply to' address is automatically set to the primary email address of User A. Is there a way to ensure that the reply to email on the payment receipts is my (User B) primary email address?
    Jon1980 21 views 4 comments Most recent by Barsin November 5, 2020 6:27PM
  • Please I need to add some set of people to the app but I want to add them as admin
    Adebayo 4 views 1 comment Most recent by AlexL November 2, 2020 7:20PM
  • New to Wave, added an incorrect tax rate I now want to delete so that I don't accidentally use it. How to do this?
    SuShe 1 view 1 comment Most recent by AlexL November 2, 2020 7:06PM
  • I noticed that unless I manually "sign out", I remained logged in at Wave even after I close the tab or browser and reopen ... isn't this a security issue ? Shouldn't I be logged off after a period without activity or if I close the browser or tab etc ??
    Soledancer 3 views 1 comment Most recent by AlexL October 27, 2020 4:20PM
  • Hello everyone, I have a question. I was invited by the company owner to admin on his Wave account. When I accepted the invitation, I somehow created a personal account. So, when I click on the link above the dashboard, I can now see 2 accounts. 1 labeled as Personal and the other my employers Numbered Company account. I would like to delete the…
    Stofty 12 views 1 comment Most recent by AlexL October 14, 2020 4:28PM
  • I know this has been discussed before, but I have tried everything & still can't see anything. I've waited till the last minute to file my income taxes & need this asap.
    Melaniesmixups 1 view 1 comment Most recent by AlexL October 14, 2020 2:53PM
  • So I guys, I am new on wave apps. I have a question in regards to creating a new business. Cant I create several businesses with one company name?
    Ephis 11 views 3 comments Most recent by Barsin October 7, 2020 4:14PM
  • How do I update the password for my connected account? I just had to change it with my bank because I got completely locked out. I will get locked out again if there are more "wrong password" attempts, which Wave will do unless I can update the password. I can't find anywhere to do it, and when I try to add the account from scratch it sa…
    rhawk 104 views 5 comments Most recent by Barsin October 6, 2020 9:02PM
  • Hi, sorry for the "silly question" but we are new to this... We connected our Business bank account to our Book and on Bank transactions there are all the deposit we did from our personal account into our Business account, made to keep the Business running. These deposit are obviously not "incomes", but just some kind of Shareh…
    Biancamaria 1 view 1 comment Most recent by Barsin October 5, 2020 4:58PM
  • How to set up sales tax in cashbooks for suppliers without setting up vendors. Please assist
    StaceyV 1 view 1 comment Most recent by JulianP October 2, 2020 6:33PM
  • Hi, I had invited user. the link in the mail is landing to the error page and the expected changes were not reflected. Please help to add user
    Godsman 1 view 2 comments Most recent by JulianP September 30, 2020 4:46PM
  • Hello there! I am trying to invite salesperson to my business who is already added with me in another business account but he is unable to join my second business account. In invitation email click on the button for adding my business to his account but failed and getting the following error: "We've encountered an unexpected error. Our techn…
    Eagle4t Closed 1 view 2 comments Most recent by AlexL September 28, 2020 2:01PM
  • A client has sent me an "Admin" invitation today. However, the invitation did not come through in my email. I logged in Waveapps but unfortunately the invitation is not visible in the dashboard, it is ONLY available for acceptance in the email. I tried to send myself a copy of a random invoice. Again, nothing arrived in my email. We hav…
    AndreasAmelor 11 views 1 comment Most recent by AlexL September 14, 2020 6:53PM
  • Hi everyone, Really wanting to know if there is a way to set the timezone for the account in Wave? Currently, when allocating a payment made on an invoice, it set's the time and date according to a USA timezone ( I believe) which often sets the payment as a day behind. My Profile has my location down as Australia, but this does not affect the tim…
    Matt_Australia 11 views 1 comment Most recent by AlexL September 4, 2020 5:26PM
  • I am unable to click "save all changes" in the Invoice Customization section in settings. Does anyone have any tips?
    theuntoldspace_2350 11 views 8 comments Most recent by CallieP August 31, 2020 8:11PM
  • I made quite a few mistakes learning the platform so would like to erase everything and start from scratch. How can I go about doing this? What if I closed my account and opened it again?
    Silver 11 views 1 comment Most recent by ConnorM August 17, 2020 7:48PM