Account Settings Technical Support

 

Discussion List

  • Hi guys! How do I set up a secondary account - with new business details, logo etc? I have two independent business is like to use the invoicing app for. I see an icon that says ‘switch business’ however I don’t know how to add a secondary business. At the moment I’m logging in and out. Any help would be appreciated! Thank you
    Roxane 4 views 1 comment Most recent by AlexL October 16, 2019 3:18PM
  • I am collaborating on a business using wave. I would prefer to not have to select the business everytime I open the wave portal because by default it uses "Personal" as the primary and I can't set a collaborator business as my primary even though I have admin permissions. I don't the use personal section in wave so its a nuissance to hav…
    Branch 11 views 3 comments Most recent by Branch October 15, 2019 11:40AM
  • Hi, I have somehow duplicated one of my bank accounts - how I don't know! On my banking connections the info is correct, but in my chart of accounts the account is duplicated, as well as the opening balance and some transactions... How do I delete this please??
    Louisevh 72 views 4 comments Most recent by JordanD October 8, 2019 8:44PM
  • Hi, I'm in Australia and the financial year is 01 July to 30 June. I'm moving over from Quickbooks. How do I change to this in settings? Can you also set a 13month year to facilitate EOFY activities?
    BPDM 11 views 1 comment Most recent by JordanD October 8, 2019 6:07PM
  • Every day, when I try to re-login (after it automatically logged out) I get this error message: (Quote) On this url: https://my.waveapps.com/login/ How can I prevent this?
    chriswayg 41 views 7 comments Most recent by chriswayg September 27, 2019 7:51PM
  • In the beginning created business for the wave account with a particular name. The name for example is "Tunder Storm Ltd" After several year decided to change the name to " Tunder Storm and Rain Ltd". How do I go about to change the name so the invoices that will be issued carries the new name. Thank you.
    zainol 11 views 1 comment Most recent by AlexL September 23, 2019 9:15PM
  • Hi there.. When I try to change my primary email by adding another I get this message: This email address is already associated with the wave account... but I only have one visible email and cant find where the one I want to ad is listed
    Janine 11 views 1 comment Most recent by AlexL September 19, 2019 5:24PM
  • I keep finding dead links. I can do this before the recipients are reviewed but need to figure out how to do it after.
    Sideshow 11 views 1 comment Most recent by ChelseaK September 16, 2019 9:55PM
  • FRRFRR
    In setting up a Limited Liability Company I set the business type to Corporation. How do I change it to sole trader or Partnership?
    FRR 11 views 1 comment Most recent by AlexL September 11, 2019 4:15PM
  • Hi there I would like to find out how to unarchive an account that i archived by mistake.
    Teek 21 views 1 comment Most recent by EmmaP September 5, 2019 7:57PM
  • I have changed the email address for my business. Can I change my account info to the new email, and also my log in so I use the new email to log in with?
    BackstageWD 1 view 1 comment Most recent by AmandaK August 25, 2019 6:35PM
  • Hi there, I bought some furniture so as I input this bill under purchases, I come to the Expense Category and the only two options that pop up under Assets is Accounts Receivable and Loan to Directors. I created Fixed assets on the Chart of accounts but its not reflected here. Please advise.
    Palinda 21 views 1 comment Most recent by JamieD July 23, 2019 5:13PM
  • Hello,, I can't change my contact information details ,,, When i go to visit my Profile is shows : Page not found (404) So how is i fix this ?
    muaaz 11 views 2 comments Most recent by muaaz July 21, 2019 9:07AM
  • Hi there, can I change my wave email from my smart or can it only be done from my computer.
    Sikander 1 view 1 comment Most recent by Myron July 12, 2019 5:34PM
  • How does one delete this account to restart cause I set it up incorrectly.
    Milica_23 31 views 1 comment Most recent by Mikeg July 6, 2019 2:28AM
  • I keep missing the setting where I create template for Receipts with the correct wording for the email and branding from the correct email address (it is currently using gmail - unprofessional) . In other words similar to the way I set up my Invoice template.
    Smallbiz1 11 views 1 comment Most recent by JamieD July 4, 2019 8:20PM
  • Hi all, Not sure if this discussion has been added to the right place, apologies if it hasn't. Initially when setting up my business account on the app it asked for my ABN, at which point I skipped this. Now I am trying to add my ABN but can't find the option anywhere. Just wondering if someone could help. :)
    FleeToursAdelaide 21 views 1 comment Most recent by JamieD June 18, 2019 5:13PM
  • I opened my Wave account with my personal email address. Then I created my business on Wave and invited my sales guy to the business. I then realized, when the sales guy sends receipts to customers, there's this line at the bottom of the receipt: (Quote) My business has a specific email address to which I want issues/errors to be addressed. I cou…
    EdwardNdukui 21 views 3 comments Most recent by EdwardNdukui June 18, 2019 4:19PM
  • I would like to know how to change the business name
    kathynew_1 31 views 1 comment Most recent by BarsinA June 12, 2019 7:36PM
  • Hi Team, I have a company that is owned by 3 people. I want to check if there's a way to manage the capital investment and cash disbursments/profit/loss for each of the owners? For example: * Owner 1 added X dollars as an investment to the company's account * Owner 2 added Y dollars as an investment to the company's account * Owner 3 added Z do…
    TheZeee 21 views 1 comment Most recent by Mikeg June 7, 2019 7:08PM
  • I just recently started using Wave through RBC, but I’m interested in knowing how to sign in through the app.
    GoGreen_123 41 views 2 comments Most recent by GoGreen_123 May 17, 2019 8:21PM
  • Hi, I am thinking of hiring a bookkeeper to help manage our Wave Apps. Are there precautions that I need to take to make sure that they can not access all the bank accounts and credit cards? Thank you.
    jefforig 11 views 1 comment Most recent by Mikeg May 15, 2019 1:32PM
  • I live in France and the address setup does not allow me to input the address in the correct French format. After the 2nd line address the order should be Postcode Town Country (France) I don't want a Province entry as it has changed and your choice of ------- in the drop down menu does not work and insists on an entry which then appears in the m…
    Stormy222 11 views 1 comment Most recent by ZoeC April 19, 2019 7:08PM
  • Good day sirs, I just realised after confirming the new design/layout of Wave that my account balances are negative. What should I do? Regards!
    Molykos 61 views 2 comments Most recent by Molykos April 13, 2019 7:38PM
  • How can i manage my profile and update the primary email address
    Sangary 21 views 1 comment Most recent by ZoeC April 2, 2019 7:59PM
  • When logging in, the user is told that the log in password or e-mail is incorrect. In spite of having put in the correct user name and password. As a result: All users need to re-set the long-in password on a daily basis. What do we need to do to for Wave to recognise the password that was set?
    michelh 91 views 4 comments Most recent by michelh April 1, 2019 6:18AM
  • Am a new Wave user and finding it great so far. But my national currency is prefixed with a 3 character abbreviation which clutters the report figures and makes them hard to read. Any way of changing this?
    Repete 21 views 2 comments Most recent by Repete March 19, 2019 7:00AM
  • Hi, How can i permanently a delete a business from the wave accounting software ?
    Yking 333 views 2 comments Most recent by Yking March 7, 2019 7:35AM
  • Hi, I have invited 2 of our staff as Admin's to view/access all info, however they advised me they cannot see the existing data in the system that has already been generated i.e. Estimates, Products, Customers etc. Is there anything they need to do on their end to see this info, or is Admin not the appropriate rights to assign to them? Any inpu…
    luxfield 11 views 5 comments Most recent by ZoeC February 25, 2019 4:51PM
  • Hi there, Just set up a brand new Wave account, and it seems like it is going to do what I need it to do. However, in the set up process I entered the incorrect email address. I have now added in the correct email address and have verified that. However, I need to delete the incorrect original one. How can I go about doing that. I don't want whoe…
    JanetteS 11 views 1 comment Most recent by JamieD February 15, 2019 5:28PM