Account Settings Technical Support


Discussion List

  • Hi, Please can you change province field in account setup to be optional or to allow blank input? why: I am starting to use wave for my consulting company. I have encountered a problem in account settings->Country->Province for my selection of Country. Country Serbia is not divided in provinces, but combo box is offering choice of two provi…
    cjokanov 3 views 0 comments Started by cjokanov April 2, 2020 1:44PM
  • My bank is not sending info to my wave.I must have spoken to wave reps a dozen times.I have not got the time for this!!!! I have reconnected to the bank many times and it transfers once then stops,sometimes it works for a few weeks. I always end up with a wave reply saying they are having problems with my bank which is BMO.They tell me to manual…
    paul999 5 views 0 comments Started by paul999 April 1, 2020 2:40AM
  • Morning all! I was reading some past discussions about this subject and couldn't not find the correct answer, but I found some that came close. Sooooo here we go! I bought a newer vehicle for my company for 23k. And the bank gave me a 8k loan (not including the interest) for it, but never put the money in my account. They did take out 15k of my b…
    Houston 84 views 15 comments Most recent by Mikeg March 25, 2020 8:26PM
    I am trying to figure out how to keep track of in-kind donations for a non-profit. I have created the relevant income/expense categories but am somewhat stumped as to what accounts to put them under. Should I create a new Cash and Bank account for putting these donations under? Or would it make more sense to do something else? Obviously I don't wa…
    PAR 18 views 4 comments Most recent by ConnorM March 20, 2020 5:25PM
  • Hi, Unlike before, I can no longer see the details of the invoices in my export data for excel. I can only export accounting, items, customers & vendors. Last successful export was in January 2020. I have been unable to export the invoice details since.
    Sumair 8 views 1 comment Most recent by EmmaP March 19, 2020 4:00PM
  • Firstly, sorry if this is a really basic question! On my personal account, why are there 2 amounts showing for all my account transactions? I've highlighted the amounts that I want to be included in my reports. These have been imported from my bank account correctly, but a reduced figure is then showing that is being used in all my reports. Any h…
    CK101 12 views 2 comments Most recent by ConnorM March 18, 2020 7:10PM
  • I have been trying for a month to get an answer from Wave. I just want to change the card I use to pay for Wave to a different card. Why is this so difficult?
    Susan_25 9 views 1 comment Most recent by ConnorM March 18, 2020 3:27PM
  • I was wondering if it is possible to sort/view the invoices and expenses submitted by each user? My partner and I share one business but we both take on separate projects and it would be useful to be able to evaluate our work separately as well as a whole.
    adamleeschwartz 15 views 1 comment Most recent by BarsinA March 17, 2020 4:01PM
  • Hello, One of my clients has flagged up that whenever I send an invoice to her it appears to come from a completely different company. The email 'From' field is filled with another companies name and not my company. This second company also uses Wave for their accounting. Is this an issue with your sending setup or something configured at their en…
    StormCreativeDesign 15 views 3 comments Most recent by ConnorM March 12, 2020 5:54PM
  • i invited someone to collaborate as an admin. she work in my office. the invetation was sent and accepted.. she did a few invoices and estemates. now wave send this message: "This invitation to collaborate in Wave is expired or has already been used." when i open her invitation there is options to link my bank accounts... and nothing of…
    DeWaldt 13 views 1 comment Most recent by ConnorM March 11, 2020 6:01PM
  • I would like to see my email history with regards to receipts sent after payments have been made. I accidentally logged a payment to the wrong invoice and I would like to know if I sent them a receipt.
    Divanehlers 11 views 1 comment Most recent by ConnorM March 10, 2020 8:19PM
  • I have several receipts that were all scanned (multiple pages) into a single PDF. I tried uploading a few and it looks like it recognizes the first page only. What is the best way to handle this?
    Genester 14 views 2 comments Most recent by ConnorM March 10, 2020 7:24PM
  • So, in India we rarely use 100 thousands or millions. We call an amount of a hundred thousand as one lakh and represent it as 1,00,000 instead of 100,000. Is there any way we could use Indian scheme of commas?
    Scar 11 views 1 comment Most recent by ConnorM March 10, 2020 6:46PM
  • I have two businesses setup in Wave. My main business uses my business email. My second business uses my personal email. Both of my email addresses have been entered in Wave. I can't see any way to choose a primary email address for EACH INDIVIDUAL business. When I go to Emails & Connected Accounts, I can make one address my Primary addre…
    schvankus 20 views 1 comment Most recent by ConnorM March 10, 2020 2:50PM
  • I have been trying to get Data Exports to take a backup of my receipts but have never got them only to realise I had the wrong email address previously. I updated my email address now and when doing the Data Exports, it still indicates the old email address where the exports are being sent. Any idea how I can fix this?
    Nish 11 views 1 comment Most recent by ConnorM March 10, 2020 2:36PM
  • Do you have a french version of your application?
    cdesbiens 1.5K views 19 comments Most recent by JordanD March 9, 2020 9:31PM
  • I deleted a sales tax but it was a mistake. I want to restore it. How can I do?
    DTHK 15 views 1 comment Most recent by EmmaP March 6, 2020 8:06PM
  • I set-up a company in Wave and transferred its accounts from Simply Accounting. For that I created a chart of accounts in Wave, and transferred the Trial Balance from Simply Accounting as at December 31, 2019 to the Chart of Accounts in Wave. However, instead of posting the balances as "Ending Balance" Dec 31. 2019, I posted them as &quo…
    Gerwald 18 views 5 comments Most recent by Gerwald March 4, 2020 11:02PM
  • My account has been suspended and I didn't receive email.
    CarloWilchan_26 24 views 1 comment Most recent by BarsinA March 4, 2020 6:50PM
  • back in 2017 and 2018 I used Waves for my Voice Over Company. I didn't use it for most of 2019. I started a new company in late 2019, and all the invoices and payments from the old company showed up in the new company even though they have different names. It is screwing up my reconciliations now trying to close my 2019 year end for the current…
    ClassyVox 20 views 1 comment Most recent by EmmaP February 28, 2020 7:23PM
  • All of my invoices and the deposits from Wave Payments are showing as Sales in my Reports basically doubling my income on my reports. Here is what I have tried based on what I've read in other discussions: * I tried but I can't merge the invoice payment and the wave deposit. It says they have to be from the same account. (One is Payments by Wave …
    mcullison 53 views 2 comments Most recent by FinancialBookkeeping February 28, 2020 3:23AM
  • Hello, How can I add an additional field(s) to my customer list to include the County or State. Thanks Lee
    StormCreativeDesign 21 views 3 comments Most recent by EmmaP February 20, 2020 9:26PM
  • hello, so I noticed just now that when I send an invoice from the app on my phone it has a message " here is your invoice ..... thank you" etc. but if I log in online on a computer and send an invoice i didn't get the same message. is there something I need to change in my settings?
    Daley 13 views 1 comment Most recent by EmmaP February 20, 2020 7:24PM
  • Hi, I have uploaded a receipt from the app and approved it and it is now in done status and I can see them in the back office. So this is great. BUT I can't find this record in my accounting -> transaction, it is not recorded there. I am new to wave for according my research and from what I understand when a receipt is done, it should appear i…
    chrisswintoo 20 views 2 comments Most recent by chrisswintoo February 6, 2020 9:37PM
  • Currency symbol of pakistan is just simple RS but when its exported to pdf it shows R with strikethrough. Please fix this issue.
    Inzet 15 views 1 comment Most recent by ConnorM February 6, 2020 8:35PM
  • Am new on wave and I need help in some of the accounts types under Accounts receivable and Money in transit. Thank you
    Ernest 51 views 4 comments Most recent by ConnorM February 4, 2020 8:39PM
  • Long story short, I created a "new business" last night. A 2.0 if you will. Question is can I transfer my customer list from one business to the other?
    hammercreek 15 views 1 comment Most recent by ConnorM February 3, 2020 3:44PM
  • I am trying to send the invoices from my business email not my private but don’t know how to change this setting please help
    Charmaine1982 21 views 1 comment Most recent by ConnorM February 3, 2020 3:42PM
  • I've granted "Viewer" privileges to a Salesperson. However, he's able to do "View/Edit" on items in Bills that are not fully paid for. This is clearly a bug. Can tech support check on this?
    Zoomeloo 20 views 1 comment Most recent by AlexL January 27, 2020 7:41PM
  • I need to restât all over How can I do to erase all, because noting is properly done. Nothing works with my set up. I need to redo Thank you
    Kimportefeuille 42 views 3 comments Most recent by hammercreek January 23, 2020 5:29PM