Account Settings Technical Support


Discussion List

  • Do you have a french version of your application?
    cdesbiens 2.3K views 25 comments Most recent by chiggins2021 March 6, 2021 9:41PM
  • I am trying to add View access to my accountant to Wave. However, after clicking the invite link in the email, she is stuck on the screen that says: It seems like we can’t create your business right now, please try again. So we've set your personal currency to GIP but feel free to change this. I'm Good Let's Go, However pressing the button take…
    miohtama 11 views 1 comment Most recent by JulianP March 2, 2021 9:26PM
  • Anyone Help ? I have changed email address and added it to my wave account but I don't receive the verification email to allow the change to occur.
    TheAntennaMan 9 views 0 comments Started by TheAntennaMan March 2, 2021 9:42AM
  • Hello, How can I add an additional field(s) to my customer list to include the County or State. Thanks Lee
    StormCreativeDesign 41 views 4 comments Most recent by EATS March 2, 2021 7:14AM
  • I'm in South Africa. I am trying to use Google Sheets addon to enter customer information, and other transaction information later. I am getting errors when I try to enter the province and currency. Error message indication that both are invalid.
    Bendinblues 6 views 1 comment Most recent by AlexL March 1, 2021 7:06PM
  • I live in Canada, and have an RBC Canadian account currently tied to my business. We are onboarding a US client and opened a US bank account (RBC-US) and am trying to connect my US bank account. Plaid is saying that my log-in is incorrect. I swear its not. How do I get this fixed?
    Heather_Nes 16 views 2 comments Most recent by Heather_Nes March 1, 2021 5:21PM
  • Hi all, I am new to Wave. I'm unemployed due to COVID and have started to freelance. I mistakenly imported my personal checking account to the business side of Wave. I I had already categorized all my unemployment income, and regular income from Jan to March before realizing I did it on the business side. Is there a way I can move this to the p…
    JerryR 15 views 2 comments Most recent by AKT February 28, 2021 1:19AM
  • Hello I have been sending invoices via email, with each sent to multiple recipients. Is there anyway I can get a history of each invoice sent with list of recipients that it was sent to please? I am trying to gather information where my client is claiming they did not receive invoices, while their email was in the sent to list of email addresses.…
    lkuve 3 views 1 comment Most recent by JulianP February 26, 2021 4:33PM
  • Hello, I am unable to select other under settings to select export data. I need to export my contact list, please assist
    Lynette 8 views 1 comment Most recent by AlexL February 25, 2021 9:44PM
  • Hello, I want to add an account ID to my accounts receivable, but there is no edit option available to do so. Can someone help me resolve this issue? Thank you, Keane
    TruthPlacebo 3 views 1 comment Most recent by JulianP February 25, 2021 9:22PM
  • I exported my data to CSV via Settings > Other > Data Export. I got an email with the link. The link is broken, Under FF it gets a blank page. Under Chrome it says This site can’t be reached The webpage at https:// might be temporarily down or it may have moved permanently to a new web address. ERR_INVALID_RESPONSE Anyone else had this …
    brklyn 5 views 1 comment Most recent by KristenV February 24, 2021 9:31PM
  • I have my account connected to Wave from RUN Single Sign On, however my accountant cannot access, and his login didn't carry over. When I get to the Users tab, all I get is an error that starts with Oops - not a good sign. Any assist with getting additional users access to do data entry & bookkeeping?
    ComeDance 23 views 3 comments Most recent by AlexL February 24, 2021 9:17PM
  • Is there way to startover the setup such that I can setup my own chart of accounts from scratch? Setting up for my wife's business and she only needs a very simple chart of accounts. Balance sheet is only bank, a/r and equity. She has minimal expenses and they are all handled in cash so she has no liabilities. P&L is 2 revenue accounts and ma…
    CynthiaHolt 6 views 1 comment Most recent by JulianP February 22, 2021 9:26PM
  • Hi there, I am in the process of moving my business from Google G-Suite to Microsoft Small Business and would like to remove the sign in with Google and replace my login with a username and password.. Can you please let me know how to do this. Regards Dave
    Demado 2 views 1 comment Most recent by AlexL February 22, 2021 8:54PM
  • I'm unable to reconnect an existing Chase account using valid credentials. The Plaid dialog says "Username Incorrect". I can't unlink the account because it handles payroll. I can create a new connection to the same checking account and the credentials work just fine. However, I can't import transactions from the new connection becaus…
    4nthony 2 views 1 comment Most recent by 4nthony February 19, 2021 8:41PM
  • We are having the same issue as Trial Balance's Debit and Credit column does not tie - likely due to system error that requires resetting/reconnection. Need help with our wave account under TAPL. There is a discrepancy of $264 that derived from a transaction dated 1 O…
    XiaoJun 16 views 1 comment Most recent by NancyC February 17, 2021 5:28PM
  • Hi guys, we are currently trying to download our customer & invoicing data etc to transfer to a new invoicing plat form, I’ve connected wave to the google documents and when I start to down load my customers (almost 3000) it gets to around 2400 then stops and doesn’t transfer the information. Can anyone help I at wits end trying to get this do…
    Robertmca123 11 views 5 comments Most recent by AlexL February 17, 2021 3:30PM
  • I AM NOT FROM US OR CANADA!!!! How am i suppose to change my business address? I do business in South Africa NOT US???????????????????????????????????????????????????????????? So irritating
    Detaillab 13 views 1 comment Most recent by AlexL February 16, 2021 9:38PM
  • Hi guys, when I try to update my business details (in the invoice page) it raises this error. The request returns 4xx :) Thanks
    GuiCattani 22 views 6 comments Most recent by AlexL February 16, 2021 2:43PM
  • My accountant registered my business on Wave as part of her services but she used her details as the owner of the account and had me as the admin. i have limitations when it comes to making amendments to addresses. only her can make those changes and if something happens to her this means i wont be able to continue with this account.
    Lumka 1 view 1 comment Most recent by AlexL February 11, 2021 10:02PM
  • Hi, I have somehow duplicated one of my bank accounts - how I don't know! On my banking connections the info is correct, but in my chart of accounts the account is duplicated, as well as the opening balance and some transactions... How do I delete this please??
    Louisevh 396 views 10 comments Most recent by JulianP February 9, 2021 7:29PM
  • Following an international move, I went ahead to change my address on the Wave invoices I am sending to my clients. This worked fine for the street address, however, not for the country. In the mask, I can choose the correct country from the drop down list, I hit save, all fine. But on the invoice, it then displays the new street address with the …
    Farfalluna 23 views 2 comments Most recent by AlexL February 5, 2021 2:37PM
  • I am trying to add new email but the verification email is not getting delivered. I have been for almost 8 hours now, I even checked spam/junk but there is nothing
    bekomedia 21 views 13 comments Most recent by Wavie February 4, 2021 8:59AM
  • How do I update the password for my connected account? I just had to change it with my bank because I got completely locked out. I will get locked out again if there are more "wrong password" attempts, which Wave will do unless I can update the password. I can't find anywhere to do it, and when I try to add the account from scratch it sa…
    rhawk 175 views 7 comments Most recent by NancyC January 29, 2021 7:20PM
  • I HAVE to export since support in the EU is dropping. On the export page, I click to export in XLS format. In the email I receive though, there are only csv files. Whats up with that?
    MartijnD 1 view 1 comment Most recent by KiahD January 28, 2021 9:12PM
  • I have 2 different bank accounts. One account assigned to one business, one assigned to the other business. When I do reports for one business, for the year 2020, it is also pulling all income from the other business. I look at what account is associated and it shows only the one account. But, when I look at the chart of accounts page, it shows BO…
    marlasmusic 12 views 2 comments Most recent by AlexL January 27, 2021 9:27PM
    I have done the export data for accounting and receipts 2 days in a row and I am not receiving the emails. I have checked trash and spam.
    PQE 13 views 3 comments Most recent by PQE January 21, 2021 2:06PM
  • I received payment from my client today. Then I saw the instant payout option in the upper righthand corner of the site so out of curiosity I clicked on it and it said the first one is on us so I thought hey why not? So I put in my info and submitted it and now I'm getting an alert that says "Your account is currently under review. For securi…
    UnboundPixel 13 views 1 comment Most recent by JulianP January 20, 2021 9:26PM
  • My accountant set up this account. He has resigned his position. I am set up with admin access. I need to know how to transfer ownership. If that can't be done, I need to know how to export the information to another WAVE account showing me as owner.
    Art_587 12 views 2 comments Most recent by JulianP January 15, 2021 3:32PM
  • Hello, I'm new to using Wave and have noticed two things: first that DUCA financial services doesn't show up when trying to connect my bank account to Wave and wondering if that's an issue with Plaid? Secondly, and this is more vital, that when I connect the credit card payout account by transit number, etc. another credit union shows up in plac…
    Guysmoulder 21 views 1 comment Most recent by AlexL January 11, 2021 4:50PM