Account Settings Technical Support

 

Discussion List

  • I have a small business bank called Small Business Bank and I cannot get Wave to find it or reconcile statements even after I upload .csv files I would love someone to talk me through this over the phone. Feeling stuck and need to get an invoice out. Im very new to Wave
    MaxAnderson 4 views 1 comment Most recent by Mikeg December 12, 2019 1:19AM
  • i get caught in a loop of verifying and not getting any further with wave recognizing the account. what can I do?
    MaxAnderson 2 views 0 comments Started by MaxAnderson December 11, 2019 10:09PM
  • Is there a way to split a receipt into 2 or more categories? ie if I'm at Target buying clothes, groceries, pet food, dvds, and gifts, all on one receipt, is there a way to separate the various categories on the receipt?
    seakay 11 views 3 comments Most recent by AccountsPro December 11, 2019 11:17AM
  • Bank had a breech. As protection, bank changed user name, password and account number. When I tried to log in to reconnect Wave it will not accept the new user name and password at the same time. Help.
    MTellekamp 6 views 1 comment Most recent by Mikeg December 7, 2019 6:22PM
  • Hi, How can i permanently a delete a business from the wave accounting software ?
    Yking 508 views 7 comments Most recent by AlexL December 5, 2019 9:18PM
  • There are some people who automatically have to use new version of wave especially for accounting feature. I would like to know whether we can change the version from new version to old.
    HyunjunKim 229 views 7 comments Most recent by AlexL December 4, 2019 4:27PM
  • Hi there, I am using Wave for personal use only. I think I accidentally invited my husband Brian to the business account not the personal account (which is no big deal; I just made up a business name and am not using it, trying to get it archived - I found a similar thread and commented for help archiving or deleting that). My goal was to give …
    seakay 6 views 2 comments Most recent by seakay November 27, 2019 11:16PM
  • First time user. It must be a wrong choice somewhere. My Cash in Hand is wrong it is in the millions. How can I change settings or delete uploaded statement?
    Fintax 11 views 1 comment Most recent by Mikeg November 25, 2019 12:52PM
  • Every day, when I try to re-login (after it automatically logged out) I get this error message: (Quote) On this url: https://my.waveapps.com/login/ How can I prevent this?
    chriswayg 87 views 8 comments Most recent by Messmeriza November 17, 2019 7:52PM
  • I can log in on my laptop but not my desktop. Get the 'You don't have permission to view this page' window. Both chrome browser. TIA
    Margo_54 1 view 1 comment Most recent by EmmaP November 12, 2019 8:45PM
  • Hi there I would like to find out how to unarchive an account that i archived by mistake.
    Teek 60 views 3 comments Most recent by EmmaP November 12, 2019 8:36PM
  • A2bA2b
    I have a Samsung s4 Tablet and it's a great tablet for my business but wave only works in landscape mode and I cant work with my head on one angle for much longer. Any ideas,,,
    A2b 2 views 1 comment Most recent by BarsinA November 8, 2019 10:43PM
  • I need to restât all over How can I do to erase all, because noting is properly done. Nothing works with my set up. I need to redo Thank you
    Kimportefeuille 14 views 2 comments Most recent by BarsinA November 4, 2019 10:08PM
  • I run a group of coaches and would like to know how many users can send invoices for me. I'd like them (9) to be able to send invoices to our clients once their sessions are over. Is this possible?
    Victor_Aquino 1 view 1 comment Most recent by ConnorM October 24, 2019 7:34PM
  • I run a small whole food shop. It is not practical for me to produce an invoice for every product i sell. How do people input their end of day cash register totals?
    eamon 1 view 2 comments Most recent by WillLyons9294 October 22, 2019 7:03PM
  • Hi guys! How do I set up a secondary account - with new business details, logo etc? I have two independent business is like to use the invoicing app for. I see an icon that says ‘switch business’ however I don’t know how to add a secondary business. At the moment I’m logging in and out. Any help would be appreciated! Thank you
    Roxane 13 views 1 comment Most recent by AlexL October 16, 2019 3:18PM
  • I am collaborating on a business using wave. I would prefer to not have to select the business everytime I open the wave portal because by default it uses "Personal" as the primary and I can't set a collaborator business as my primary even though I have admin permissions. I don't the use personal section in wave so its a nuissance to hav…
    Branch 12 views 3 comments Most recent by Branch October 15, 2019 11:40AM
  • I'm trying to switch my accepted currency from CAD to USD but I can't figure out the best way to do this using Wave. My current set up - Wave account is set up in CAD (I live in Canada) - Clients are invoiced through Wave Invoices in CAD or USD depending on where they live - Clients pay with CC using Wave Payments - Clients can technically also …
    helent 21 views 1 comment Most recent by EmmaP October 11, 2019 8:28PM
  • Hi, I have somehow duplicated one of my bank accounts - how I don't know! On my banking connections the info is correct, but in my chart of accounts the account is duplicated, as well as the opening balance and some transactions... How do I delete this please??
    Louisevh 103 views 4 comments Most recent by JordanD October 8, 2019 8:44PM
  • Hi, I'm in Australia and the financial year is 01 July to 30 June. I'm moving over from Quickbooks. How do I change to this in settings? Can you also set a 13month year to facilitate EOFY activities?
    BPDM 12 views 1 comment Most recent by JordanD October 8, 2019 6:07PM
  • In the beginning created business for the wave account with a particular name. The name for example is "Tunder Storm Ltd" After several year decided to change the name to " Tunder Storm and Rain Ltd". How do I go about to change the name so the invoices that will be issued carries the new name. Thank you.
    zainol 13 views 1 comment Most recent by AlexL September 23, 2019 9:15PM
  • Hi there.. When I try to change my primary email by adding another I get this message: This email address is already associated with the wave account... but I only have one visible email and cant find where the one I want to ad is listed
    Janine 13 views 1 comment Most recent by AlexL September 19, 2019 5:24PM
  • I keep finding dead links. I can do this before the recipients are reviewed but need to figure out how to do it after.
    Sideshow 12 views 1 comment Most recent by ChelseaK September 16, 2019 9:55PM
  • FRRFRR
    In setting up a Limited Liability Company I set the business type to Corporation. How do I change it to sole trader or Partnership?
    FRR 18 views 1 comment Most recent by AlexL September 11, 2019 4:15PM
  • Hi Guys Im getting really frustrated. Multipule times I have contacted support and its been weeks. This community software has just allowed me in (MASSIVE BUGS) finally and all questions around the one im asking are not helping. 🤯 How do I add email addresses to this drop down? (Image)
    Brendan1234B 15 views 2 comments Most recent by AmandaK August 25, 2019 6:41PM
  • I have changed the email address for my business. Can I change my account info to the new email, and also my log in so I use the new email to log in with?
    BackstageWD 1 view 1 comment Most recent by AmandaK August 25, 2019 6:35PM
  • I'm trying to change our business address but cant find the option to do that anywhere on the site?
    Office 7 views 4 comments Most recent by Office July 25, 2019 10:52AM
  • Hello,, I can't change my contact information details ,,, When i go to visit my Profile is shows : Page not found (404) So how is i fix this ?
    muaaz 11 views 2 comments Most recent by muaaz July 21, 2019 9:07AM
  • Hi there, can I change my wave email from my smart or can it only be done from my computer.
    Sikander 1 view 1 comment Most recent by Myron July 12, 2019 5:34PM
  • How does one delete this account to restart cause I set it up incorrectly.
    Milica_23 40 views 1 comment Most recent by Mikeg July 6, 2019 2:28AM