Account Settings Technical Support
Discussion List
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Hi, Back in December i set up my wave business account to give two other person's access, one as a editorr and the other as a viewer, will they have their own password or do i need to give them my password
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i'm looking at our bank connections page - for my work account (the non profit that i work with)... and MY PERSONAL BANKING INFO is what appears as connected... which is definitely is not. HOW ARE THE DETAILS OF MY PERSONAL BANK ACCOUNT able to be seen here?? and then i look at the bank payments and "edit bank profile" and it's one of our clie…
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Since I've been upgraded, I get a popup asking if I'd like to review similar transactions. Since I have several repeating transactions, I get this constantly. Is there a way to disable this request? Thanks!
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Title really says it all: I can't connect my bank account, and when I try to use the alternative methods it doesn't accept the files (CSV, etc.)
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Hello, i have multiple transactions coming over from my bank and credit card listed as income. these are clearly charges and i have yet to find a way to switch it from an income to an expense,,,this used to be very easy to do. You guys are making this program less user friendly. if there is not a simple sustainable fix for this i am afraid i wi…
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Hello Everyone I am new here. Started using wave yesterday. Its a great online software but sometimes unexpected problems arise. I entered some expense account transactions yesterday but i am unable to get a PDF Export of those. Does anyone here knows what might be causing the issue? CSV Export is working fine. I am using most recent version Goog…
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There are some people who automatically have to use new version of wave especially for accounting feature. I would like to know whether we can change the version from new version to old.
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If I invite another person as a "view only" to one business, will they be able to access/see info in other businesses I mange in my Wave account?
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very poor system when it comes to upload company logo for invoicing, No phone support. on email it take all day for setup but they way they say to upload it never work, I think i might switch something else
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Is it usual practice to inform your clients that their data is being stored by Wave ?
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I want my secretary and I to have Full Access to everything on my account. I found Guest Collaborator under the Dashboard heading but it doesn't allow FULL access to "everything". Is there a way that we can both use the account on our laptops and also on our phones with full access?
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Hi I have opened 02 different businesses accounts on WaveApps. Both businesses have different webiste domains and emails. but whenever i send any invoice and receipt to my customer, there is written a line at the end of receipt " Thanks for your business. If this invoice was sent in error, please contact at this [email] " The above [email…
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I’m new to Wave, do accountants signup clients or invited by clients to file records?
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Every time I confirm a transaction, my work flow is briefly interrupted by a little green "award" banner that says that I successfully confirmed the transaction. How can I make those stop appearing and slowing me down? Thanks!
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Can someone assist on how to change primary email. I could only see "add new email" Thanks and best to you all
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Hi When I export reports they do not open. How can I print my records?
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Hello Wave Community! I have two Wave accounts, each with a singe business and a different owner email address. I would like to "merge" the two accounts into one, so that they are both under the same owner email address. I read this support article but I am not sure if I can change the owner email address to an email address that's already an own…
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Hi guys, Hoping someone can help me out here. I have 2 companies set up within Wave under a single login. Right now, if I email a receipt to [email protected], it defaults to one of the companies, is there any way to email receipts to the 2nd company? I could use another email? Or is there some other way to do this? Thanks in advance!
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Hi All Had my email hacked and since then unable to login to my wave account even after resetting the password several times. I have lost access to about 3 years worth of accounts and most of my client contacts. I have submitted support tickets but had no response. I could really use some help from the folks at Wave. Does anyone have any idea how…
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I'm a new user so may be doing something completely wrong but I'm having a frustrating problem when invoicing. I have created two businesses, let's call them Business A and Business B. I have setup details for both and both have emails to login and I can switch between business in the top left corner just fine. However, every time I invoi…
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Can anyone point me to guides on importing data? Just starting to use Wave, may or may not stay, depends on how long it takes me to get the information I need. I have a rather extensive chart of accounts, long list of customers, vendors, and items. To enter everything manually would not only take a long time, there is a higher risk for making m…
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Hello...I just started using wave, and I somehow set a different currency to the one we are currently using in our country. Now it says that I cannot change my currency after creating an account. Please assist urgently anyone
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hi, im new to wave. on the profile setup, there is no place for and email address under contact details. is there somewhere else this is done.
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So pissed right now. 1. Told my staff we were switching to Wave (despite the inane lack of signature /photo attachment) and set up a user account, sending an invite email. 2. Log into User account and attempt to sign in.. Password wrong 3. MY MAIN PASSWORD is changed!! 4. so basically, you have a MASSIVE SECURITY FLAW WHICH GIVES USER ACCOUNTS…
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I run my company through one account and I added a second account but it looks like it's still sending it from my company email p. Is it possible to add a secondary email to have the second company invoices sent from the correct email? I Googled it and it says there's a way but the way it says to do it is not an option for some reason?
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How to print using windows 10? Help
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Him I have been using wave for several years to keep track of our holiday units, invoices etc. All has been good, but all of a sudden masses of transactions that I had paid invoices with, have now lost their categories. I major pain in the a--, making it totally worthless to continue.
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I have been a collaborator for a handful of different Business' on Wave. I just was invited to collaborate on a client's account but when I try to enter transactions I just see the following message: Contact the business owner to import transactions. Business owners can import transactions directly via their online bank, by uploading a bank s…
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How do I change the owner account of my business ?