Wave just sent me a survey as they're trying to entice users to process their taxes at H&R Block. I would suggest everyone respond if you receive this survey. Basically I said that I wouldn't switch my tax processing to a company that doesn't care about the needs of their user base. I hope that they get the message that they're about to lose MAJOR business because of their negligence to protect the needs their loyal users.
Just a suggestion in the hope that they will listen and act like a real software company!
Fabulous way to screw your customers! Now the onus is on US to do all the data entry! Instead of knowing what receipts I had uploaded via the "upload a receipt" page, now I'm going to have to go back to using paper receipts instead of paperless and manually tracking my transactions. Thanks, WAVE! You suck!
A while ago Wave tried to kill off OCR of receipts in the mobile App, but a huge backlash from customers and they caved. Now Wave seems to finally have their wish - killing off OCR of receipts - by far the most useful function in the entire suite.
Alienating a vast swathe of users.
Way to go wave :-(
Shocked that one of the best features of Wave has been removed! I still have the app but it is now useless - I can't find my receipts on desktop and the "help" section of this article is absolutely useless. Where has the receipts tab gone? Where have my 5 years of receipts gone? I don't have time to search through transactions - this is supposed to be a time-saving application and it is going downhill fast. Forget Zoho, rename WAVE to TSUNAMI - it is destroying everything. Don't have time to continue with this comment .... too busy looking for my receipts. Please bring them back [SOBBING]
Erm... Wave? Are you there? I think these comments clearly show that you've made a massive mistake and need to bring the receipts app back asap. Surely?!
As a marketer and digital product professional, I really don<t understand this move of removing such a feature.
If you had removed it to improve the user experience, that would be one thing, but the new approach takes way more time and is not convenient at all.
One of the best features of Wave, removed - without any consideration, or reevaluation. If, like mine, your Wave is not sync'd to your bank, then it is suddenly useless. I will note, they continue to advertise the Receipts functionality on their website.
On what date will this end, as I will need to find another solution - fast. Absolute disaster. I am stunned.
Update: Refugee here who is trying Foreceipt. So far, very impressed - Check them out as an alternative.
Strongly disapproving of the loss of the OCR functionality via [email protected]
Dear Wave team, have you considered to present the way this feature/change has been implemented to a business school as a best practice on how a company listen and engage customers?