When my customers try to input their credit card information to pay their invoices Microsoft Defender Smartscreen refuses to let them put it in and claims that it is linked to Phishing.
Beginning August 30, 2021, Wave support will become self-serve for customers using only our Invoicing and/or Accounting software, with help available in our Help Center and through our chatbot, Mave. Payments, Payroll, Money, and Advisors users will continue to have access to email and live chat support, as well as the Help Center.
Are there changes to the Wave Community?
As of August 30, 2021, the Wave Community will be moving to an unmoderated model. It’s important to note that for authoritative answers you’ll want to stick to our self-service tools—our chatbot, Mave, and our Help Centre—which we will continue to update. However, you can still post your questions here so other Wave users can share their solutions too.
How to get support in Wave
Why are there different levels of support for people who use different parts of Wave?
Free Accounting and Invoicing has been the backbone of our product offering for many years. As this is free software, customers who only use our Accounting and Invoicing products have access to self-serve support options. This helps us keep these products free to use. Live chat and email support are available to users who accept Payments, subscribe to Payroll, use Money, or work with an Advisor. For more information, please visit our guide to How Wave Support Works
Can I pay for one-on-one help?
Yes. Pricing for an Accounting Coach starts at $229. Learn more about this and other Wave Advisors services.
Accepting Payments, subscribing to Payroll, hiring an Advisor, or using the Money bank account gets you access to live chat and email support.