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Why did we take the mobile app away! It was soo easy and helpful for receipts on the move

Terrible change!

This new process does not create a positive behavior habit. Instead it causes the same issues you say you're to replace: holding on to receipts in boxes.

When we receive a receipt we don't want to save it - we want to put it in the system immediately. The previous app's process allowed us to take a picture the moment the transaction was complete. No lost receipts or boxes holding them.

This new system requires the banking syncs or transactions uploads to be completed prior to being able to attach a receipt to a transaction. Meaning receipts will be kept in .......you guessed it "BOXES"

In terms of human psychology this means we have to create a box system (exactly what you're saying you're trying to avoid) to hold onto the receipts and then take time later, to scan them in with a 5 step process rather than a 2 step process.

Previous process:
1) Take a photo of receipt with receipt app
2) Mere receipt with appropriate transaction

New Process:
1) Take photo
2) Transfer to computer (if people even know how - upload to cloud, email to ourselves - super complicated)
3) Ensure transactions have synced
4) Match receipts saved in box to transaction in list
5) upload to transaction

Doesn't make sense at all, unless a new feature is closely behind to scan from phones directly into the transactions to merge later.

This change was obviously created by an engineer and leadership trying to find ways to reduce server load and not a customer experience designer looking to make the whole experience (from transaction to accounting) better.

My business' mission is to "help businesses succeed" and this mean looking beyond just what we do and be holistic. Please look beyond the narrow scope of bookkeeping.

Bookkeeping starts at the point of sale and making sure all the right information and or assets (like receipts) are treated properly and lead to accurate books.

ROLL BACK TO OCR!!!
This is not a new feature, it's a roll back to 2005 era of finance management. C'mon Wave, we've been friends for the last 4 years,you can't do this to me.

WHEN ARE YOU GOING TO ADDRESS THE SITUATION? Obviously this makes everyone mad and you will lose users.
I'm giving Wave THREE weeks to bring back the OCR, otherwise I will permenantly switch to a competitor.

Please make Transactions part of the Invoicing App so I don't have to go through the Web Page on my phone. This new process is much more complicated.

Digdanler missed a few extra steps in the new process. If you prefer to not have your bank account connected to sync then you have to actually manually type in all the transaction details into the transaction too!! So much more work. What a brutal way to waste our time. The OCR is/was one of the best features of this accounting software.

@Mikesmegabits said:
Digdanler missed a few extra steps in the new process. If you prefer to not have your bank account connected to sync then you have to actually manually type in all the transaction details into the transaction too!! So much more work. What a brutal way to waste our time. The OCR is/was one of the best features of this accounting software.

Fact. I lumped all that together with "Ensure transactions are sync'd". This gives me a reason to change platforms to align with my accountant/bookkeeper - as until now I've been forcing them to use Wave.

This seems to be an engineering/leadership forced change rather than a customer experience change. A User Experience Designer would think beyond the platform and outline the entire receipt process from point-of-sale to merging with a journal entry. This change definitely does not take all of that into account.

Which stupid person with sick mind made this decision at Wave??
I really don't understand how can you guys completely ignore all these users complaining against this change!!? At least be transparent with your customers and explain the real reasoning behind this decision because it is clearly not an improvement to the user experience, it's exactly the opposite!

This sucks. This is not an improvement. You’ve made the process worse and more complicated, while at the same time, removing one of the best things about Wave.

The way Wave tries to make this seem like an improvement is laughable. Going to be switching to Sunrise in the new year. Maybe sooner after having to input so many more transactions by hand.